Synthetic Network Monitoring for Application Quality of Experience

©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL

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#AvayaATF

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Synthetic Network Monitoring for Application Quality of ExperienceMike FitzgeraldDirector, Product ManagementAvaya

@MikeFitz38


©2013 Avaya Inc. All rights reserved

February 26-28, 2013 | Orlando, FL3

Collaborations Solutions Focus

WLAN 8100

SR 4134

VSP 9000

ERS 8000

VSP 7000

Network Manage

ment

ERS 4000

VoIP Desk Sets

Avaya Desktop

Video Display

ERS 5000

AG 2330

ERS 3500

VPN Clients

ERS 2500Customer Care

Sets

Third party

clients

Collaboration Pods

Intelligent Edge

Dynamic Data Center

UnifiedBranch

Secure Mobile Collaboration




Avaya Networking

• IP Office Configuration - Single Command to Configure the Switch for IP Office

• Plug n Play and Auto-Provision of Switch Ports for Avaya IP Phones

• Policy Based BYOD & Guest Access• Collaboration POD – Fully Integrated UC,

Networking and Storage Solution

• Application QoE: SLA Monitoring - Latency, Jitter and Loss Monitoring Agents in Switches and IP Phones

• VPFM - Integrated Fault and Performance Monitoring for Voice, Video and Applications

• High Touch Technical Support for Partners

• Best in Class Stacking – Improves Voice, Video and Application Performance

• Identity Engines• Policy Based Access Control for BYOD• Single Sign On for Avaya Clients

• Fabric Connect Edge Networking

Ease of Provisioning

Ease of SupportBest In-Class User Experience

• Integrated commerce systems for UC/CC and networking

• Integrated channel marketing programs for UC/CC and networking

• Lower total cost of ownership for Avaya UC/CC and networking

Ease of Commerce




Network Monitoring for QoE

• Post-session statistics• Harvested from end devices• Harvested from centralized servers• Historical information to predict future issues

• Network probes• Geographically deployed• Overlayed on operational networks

• Intelligent edge devices and endpoints• Proactive measurement of network quality• Proactive alarming and reporting of quality degradation• Embedded throughout network for holistic coverage• Integrated with network, rather than attached to network




SLA Mon Architecture—Agent

• Agents embedded in devices (phones, gateways, data products and soon bridges and other media application layer elements)• 96x0 (since R3.1 SP4)• 96x1 SIP (since R6.0.2 for v1 and R6.2 for v2)• 96x1 H323 (since R6.0.2 for v1 and planned for R6.3)• G430 and G450 (currently in SV)• VSP9K and 56xx (currently in development)• Bridges, signaling elements and soft clients projected




SLA Mon Architecture—Server

• Server controlling the agents that are registered on it• Agent will only register with a server if it can authenticate the

server• The registration process is used to exchange a private key used

by the agent to decrypt and authenticate server commands• The registration process is launched from the server by sending

an agent discovery packet• Server interaction with the agents is through encrypted

and authenticated UDP based proprietary protocol• Server maintains historical data• Server interaction with the user is entirely through HTML5


©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL8

Intelligent Edge Real-time Monitoring

DC Core

Campus Core

Wiring Closet

Wiring Closet

WAN

IP OfficeSLAMon Agent

Demarcation Point




Real-time Application Monitoring

• End-to-end QoE management of the IP network

• Proactive testing of end-to-end communications paths

• SLA Mon• Perform tests and verifications when and where

they matter at all layers in the topology• Integrates diagnostics capabilities into end

devices and network hardware- no probes• Differentiators

• End to end session media topologies• Tracing DiffServ source to destination• Analyzing DiffServ (loss, delay, jitter) to compare

network performance across multiple DSCP values

• Real-time packet capture of exchanged DHCP, LLDP and (soon) media signaling packets

End-to-End Management

Enterprise LAN

Unified Management

Enterprise WAN

End to End

Latency/Jitter




Proactive QoE MonitoringOverall Network Performance

• Shows network locations on world map

• Displays individual site performance as well as the relational performance among sites

• Tests the connections for jitter, delay and loss for audio, data and video

• Proactively find service-impacting conditions that can be resolved to improve the network performance




Getting to the Root of the ProblemPinpoint WHY You’re Having Network Issues

• Quality of Experience Matrix displays end points and connection details

• Green cells indicate that traffic is going from the source to destination correctly

• Red cells indicate all traffic going into the site is incorrect

• Provides performance factors including delay, jitter, packet loss, remarking, etc.

• Displays audio, video, and data queues and associations




Performance Map




Enabling Issue ResolutionSolve and Prevent Chronic Issues

• Service Level Agreement (SLA) Monitoring provides network quality statistics

• SLA Mon tracks all of the packets and identifies where the problem occurs with packet transformation

• Runs end-to-end tests and measures results

• Traces through network identify performance factors such as remarking

• Session maps performs end-to-end call trace showing end points and gateways




Enabling Issue Resolution




DSCP Tracing

• Unique ability to trace the IP header DSCP values from source to destination

• Pin points devices that change the DSCP marking and how

• Describes the relationship between the DSCP trace and the end-to-end performance obtained for packets of different markings

• Server keeps long term historical data about paths, DSCP traces and performance




End-to-End Performance Summary

• Simple Real Time Matrix representing end-to-end summary for all aspects of performance




End Device File System Browsing

• Simple HTML5 interface to navigate the device file system

• Extract files on the fly• V2 agent capability




Device Remote Control

• Remote control of device

• Access to craft and other menus

• Inject keyboard and touch screen events

• Capture events injected by user

• V2 Agent capability




Packet Capture

• Perform packet capture on the fly (no hub and no port mirroring necessary)

• Extract boot time DHCP and LLDP packets• Control capture to include or exclude media payloads• V2 Agent capability




SLA Mon: Ease of Support Use Cases

Scenario: Apex Company’s most strategic customer is hosting an event where there will be a significant increase in voice and video traffic. With Avaya SLAMon…

Real-time traffic is simulated to proactively measure performance

Potential issues and their root cause is easily identified

Changes are implemented prior to the event

Proactive performance monitoring addresses issues before they arise




OIS: Giving You the Information You Need

Home

Easy to access information• Web-based solution• User sites and information• Easy to navigate site pages• Network alarms • Drill down reporting/capability

Instant network oversight• Single glance view• Unified, real time dashboard• Zoomable map with

customized information


©2013 Avaya Inc. All rights reserved February 26-28, 2013 | Orlando, FL22

Avaya OIS- Proactive Monitoring




OIS: Network Control and Monitoring




OIS: Reducing Downtime

Incidents

Full visibility into issue resolution

• Incident detail• Time to resolution• Filter by incident type• Incidents by initiated

Stop issues before they start• Incident status• Trending summaries and

historical reporting• Closed incident detail



February 26-28, 2013 | Orlando, FL

OIS: Product Lifecycle Control

Life Cycle

Keep your systems up to date• Firmware/software installed

• Sorted by solution element• Sorted by site location• Filter within location

Full insight into product status• Site product inventory• Critical patches available• Firmware/software version• End of Sale status• Extended Support status

Quickly find what you’re looking for:

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SLA Mon Evolution for Networking

• SLA Mon OIS Advanced• SLA Mon Agents phase 1

• ERS 3500 (R5.0.2)• ERS 4000 (R5.6.2)• VSP 9000 (R3.3.3)• ERS 8000 (R7.2.1)

• SLA Mon Agents phase 2• ERS support via OIS Advanced and Server

• VPFM and Tools integration


Thank you!#AvayaATF

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@MikeFitz38

Documents

Synthetic Network Monitoring for Application Quality of Experience