Upload
prafulla-deori
View
21
Download
0
Embed Size (px)
DESCRIPTION
customer behaviour on snap fitness
Citation preview
Appendix 1
Registration for Dissertation Work
1. Name of the student : PRAFULLA DEORI
2. Name of the guide : Prof. SMITA GAIKWAD
3. Proposed research area : MARKETING
4. Proposed research topic : A STUDY ON CUSTOMER
BEHAVIOR AT SNAP FITNESS.
5. Write a brief note on topic
Customer behavior is an integral part of our daily lives. The psychological and social
processes involved in buying and consuming goods and services form the subject matter
of this text. The objective positivist approach to studying cause and effect in consumer
behavior (as in any other kind of behavior), will be combined with the interpretive
emphasis on trying to understand the emotional, non-rational aspects of the process. The
environment which the consumer operates in, including the nature of the market place for
goods and services, also needs to be considered. To understand how customers obtain
information and make decisions about the product/services at Snap Fitness. To perceive
how opinions and attitudes are formed and changed at Snap Fitness.
Student signature
Approved or disapproved if it is disapproved, the reason for revision
………………………………………………………………………………………
………………………………………………………………………………………
Guide’s signature with date
Research coordinator’s signature with date
A Study on
“Customer Behavior at Snap Fitness.”
Submitted to
BANGALORE UNIVERSITY
For the award of the Degree of
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY
Prafulla Deori(11KXCMA040)
UNDER THE GUIDENCE OF
Prof. Smita Gaikwad
SURANA COLLEGE PG CENTRE
Academic Year: 2012-2013
SURANA COLLEGE,
CENTRE FOR POST GRADUATE STUDIES
CA-17, Kengeri Satellite Town, Bangalore-60
SYNOPSIS
TITLE
A Study on Customer Behaviors at “Snap Fitness”.
INTRODUCTION
Customer behavior is an integral part of our daily lives. The psychological and
social processes involved in buying and consuming goods and services form the
subject matter of this text. The objective positivist approach to studying cause and
effect in consumer behavior (as in any other kind of behavior), will be combined
with the interpretive emphasis on trying to understand the emotional, non-rational
aspects of the process. The environment which the consumer operates in, including
the nature of the market place for goods and services, also needs to be considered.
Finally, the change from a production orientation to a marketing concept has been
instrumental in fostering the study of consumer behavior over recent decades.
Snap Fitness, based in the Minneapolis suburb of Chanhassen, MN, is a fast-
growing franchisor of compact, state-of-the-art 24/7 fitness centres worldwide. We
offer franchisees a proven, affordable business model that enables absentee
ownership, and we provide members a fast, convenient and affordable workout
alternative to oversized, overpriced and overcrowded health clubs. Our facilities
feature 24/7 access, cardio and strength-training equipment that set industry
standards, value-add fitness services not available at comparable clubs and safe,
secure environment. Our progressive, member-friendly policies include the
elimination of contracts (members pay month-to-month), the ability to freeze
memberships for up to three months annually and freedom to use any Snap Fitness
club in North America.
PROBLEM STATEMENT
The customers of the Snap Fitness are from different race, religion, locality &
culture.
Every Customer has different behavior according to different race, religion,
locality& culture. So it is very difficult to understand each and every customer
behavior.
To understand the satisfaction level of the customer is very much difficult to
analyze.
OBJECTIVE OF THE STUDY
1. To understand how customers obtain information and make decisions.
2. To perceive how opinions and attitudes are formed and changed.
3. To apply concepts from consumer behavior to the development and
management of an effective marketing programs.
4. To understand the buying behavior of the product and services & understand
the satisfaction level of the customers of the product.
5. To study the behavior of the customer.
METHODOLOGY
A methodology is usually a guideline system for solving a problem, with specific
components such as phases, tasks, methods, techniques and tools.
TYPE OF RESEARCH
The study conducted here is exploratory cum descriptive.
DATA COLLECTION
Data collection is any process of preparing and collecting data, for example, as part
of a process improvement or similar project
SOURCE AND TOOLS OF DATA COLLECTION
PRIMARY DATA
Primary Data are those which are collected afresh and for first time. I had used
many tools like observation method, interview method & questionnaire.
SOURCES/TOOLS USED
1. Observation Method.
2. Interview Method.
3. Questionnaire.
SECONDARY DATA
Secondary data is data collected by someone other than the user. Common sources
of secondary data for social science include censuses, organizational records and
data collected through qualitative methodologies or qualitative research.
1. Books.
2. Annual Reports of the Company.
3. Journals & Magazines.
4. Websites.
SAMPLING METHOD
Convenient sampling method will be used to select the sample units for the study
as the questionnaire and the structured interview schedules will be given to the
Snap Fitness. Clients based on their easy availability and accessibility. Convenient
sampling is suitable for small studies as it does not consume mush time and is cost
effective as well.
SAMPLING UNIT
The Customers of Snap Fitness will be taken as sampling units for the study.
SAMPLE SIZE
The sample size considered for the study is 100.
DATA ANALYSIS
Various statistical tools are used, such as ANOVA & Chi-Square Method to
analyze the data. SPSS software is also use to draw the graphical representation.
LIMITATIONS
1. Social and Cultural Influences can be considered as one of the major
limitation of the study of customer behavior.
2. Time constraint is unavoidable limitation of my study.
3. As no work has been done earlier in this regard so scarcity of secondary data
is also there.
4. Inadequate disclosure of information is also the problem.
CHAPTER SCHEME
Chapter: 1
Introduction
This chapter gives a brief introduction to the study of customer behavior at Snap
Fitness. In this chapter I will come across various behavior of our customer in
buying the product/services of the company and the factors affecting in the buying
behavior of the customer.
Chapter: 2
Review of Literature and Research Design
This chapter provides the statement of the problem, objectives, scope,
methodology used for project and limitations of the study. In this chapter, firstly I
will describe the hypothesis for our study and I will prepare a questionnaire
according to the requirement of our study and I will be using various tools Chi-
Square, ANOVA, Co-relation& Regression. I will be using SPSS software to
analyze the data collected from questionnaire method.
Chapter: 3
Profile of the Industry
This chapter provides the meaning and nature of industry and working
environment of the company. SNAP Fitness is a service based company and it
deals in providing fitness solution to all its customers. Snap Fitness gives services
in 1200 locations and it gives its services 24X7. Snap Fitness operates through
franchising.
Chapter: 4
Data Analysis and Interpretation
This chapter analyzes the data collected and draws inference on the same. Data’s
are being collected through questionnaire method and analyze using SPSS
software. And various tools & techniques are also used, like ANOVA, Chi-Square,
Co-relation & Regression. Any one of the technique will be used according to the
requirement of our study. And finally interpretation is done from the result which
we had got.
Chapter: 5
Summary of Findings, Conclusions & Recommendations
This chapter summarizes the findings of the problem in the company “Snap
Fitness” on customer behavior. I will conclude this research or internship by giving
recommendations to the company.
DURATION OF THE PROJECT
The duration of the project will be 5-6 Weeks.
Student Signature Guide Signature