Synaptic Company Profile - Feb 2010

Company Profile

Cisco Silver Partner

About Synaptic | Synaptic is an end-to-end provider for the implementation of networking solutions based on CISCO technologies including assessment, architecture, reengineering, deployment and maintenance. These networking solutions encompass long-haul fibre optics & services, structured cabling solutions partnering with world wide leaders in the cabling industry, and exceptional after-sales support. Synaptic is powered by human; the human working inside, those professional resources who will be our most valuable asset, and our core competency to deliver the anticipated level of professional service that we desire as well as you desire. The human that we work with, our customers, who are the main driver behind any success story everywhere, people who we build with a solid relation of trust, serving their entities and their country, to end up with a win-win long term business relationship. Our focus is the human who supports us, our valued vendors, who we team up with to deliver the appropriate service, and to make things happen.

Corporate Advantages | There are many reasons that Synaptic is the leading the name in Jordan for networking solutions. Firstly, our specialists, technical teams, and staff have voluminous experience in creating customized networking solutions. This dedicated team includes Account Managers covering different market segments, Cisco Sales Engineers, expert engineers with advanced certifications, Senior Implementation Engineers, and a PMO Department covering all the high-end and low-end projects. Secondly, we have extensive experience and focus in the Jordanian market giving us the background information and familiarity needed to keep your business connected in the local setting. Thirdly - the aggregation of our services – from networking solutions to fiber optics to an automated call center creates a vertically-integrated solution that provides resolutions to all your networking and business needs. Fourthly, Synaptic has solid strategic vendor partnerships, such as with Cisco, Nexans, and Draka, that gives it a firm technical and financial base. This includes advanced specializations from Cisco including Advanced Wireless, Advanced Data Center Networking Infrastructure, Advanced Unified Communication and Advanced Security. Finally, Synaptic offers after-sales support and a training center that ensure that the services are not merely delivered but become integrated into your organizational structure; while providing a venue to tackle any bugs, problems, or grievances that might arise.

2 © Synaptic Technologies‐ Amman, Jordan Confidential © Copyright UTS (2010)


Synaptic Services & Offerings |

1. Total Infrastructure Solutions Based on Cisco Technologies: With Cisco Technologies, the leading provider of networking solutions in the world, we create networking solutions that simplify operations and boost efficiency. We provide everything from routing and switching, wireless solutions, data center network infrastructure, and unified communications. These comprehensive infrastructure solutions allow you to effectively share information, centralize communications, enjoy integrated and remote security options, communicate faster and better, enjoy the freedom to roam wirelessly, and work more efficiently. 2. Long-Haul Fiber Optics & Services: Partnered with the leading manufacturers of fibre cables like Draka, Corning, Synaptic has the experience, personnel, and "make it happen" attitude to help implement, manage, and service your fibre networks. We are highly equipped with the latest tools for installation and testing of fiber optics and service contracts for critical business applications are available 24X7. Our solutions are custom-made for enterprise organizations and service providers. We are proficient in all different types of projects, focusing on long-haul fibre projects & FTTX (Fibre to the Business, and Home). 3. Structured Cabling Solutions: Synaptic has partnered with leading providers in the cable industry (Nexans) to offer an extensive range of cables and cabling systems to raise industrial productivity, improve business performance, enhance security, enrich the quality of life, and assure long-term network reliability.


http://www.corning.com/index.aspx

http://www.draka.com/draka/Languages/English/index.html


Selective References and Clients |

Customer Name Project

Royal Hashemite Court Cisco Data Center Project

Royal Hashemite Court Cisco LAN and WAN devices

Jordan Armed Forces (Maintenance Stores) Complete Infrastructure

Jordan Armed Forces (Southern Directorate) Complete Infrastructure

Arab Potash Company – 1500 Users Complete IPT replacement Ver. 7.0

Jordan Armed Forces Fiber network for Directorate

National Center for Human Rights Complete Infrastructure

Jordan Duty Free shops IPT support and LAN upgrade

Ministry of Information and Communication Technology Data Center Relocation

Zain Major National Gateways Upgrade

General Intelligence Department Major Cabling Project

Public Security Directorate 2009 Network Upgrade

Aqaba Special Economy Zone New HQ Infrastructure Project

King Abdullah Special Operations Training Center Complete Infrastructure

Royal Medical Services – Children Hospital Complete Infrastructure

Cyberia BRAS Projects

VTEL Jordan FTTX Fiber Rings Implementation ‐ Amman



Track Record (Sample Projects) | Project Name Internet Gateways and Security Upgrade Client: Zain Jordan

Country Jordan Tel. Fax

Address Amman – Jordan

Email [email protected] Contact Person Mohamad Haj Ali

Type of Contracting Synaptic Main Contractor % of Participation 100%

Brief Description (Relevant to Proposal):

Upgrading Zain Data Jordan their International Gateway routers as well as their Firewalls to support full redundancy in terms of hardware and links. The project scope included supplying 7606 routers, ASA5550 Firewall and engaging in professional services for redesigning the whole ISP setup along with configuring EBGP, IBGP, OSPF on their IGW and Access Routers.

Date of Award November 2009 Currency Used USD

Date of Completion February 2010 Equivalent USD $ $150,000.00

Duration 3 months Total Value $150,000.00

Project Name Cisco Data Center Infrastructure Client: Royal Hashemite Court

Country Jordan Tel. + (962‐6) 463‐0838 Fax + (962‐6) 463‐4641


Email [email protected]

Contact Person Hussam Al‐Qura’an



Upgrading Royal Hashemite Court Data Center to the latest technology from Cisco based on Nexus Data Center Switches; and upgrading the Server Farm switches uplinks to 10GE. This was the first Implementation of Cisco Nexus Technology in Levant and North Africa Region.

Date of Award March 2009 Currency Used USD

Date of Completion June 2009 Equivalent USD $ $170,000.00



mailto:[email protected]

mailto:[email protected]


Project Name Unified Communication upgrade Client: Arab Potash Company



Email [email protected] Contact Person Ibrahim Kofahi



Upgrading Arab Potash Company IP Telephony Infrastructure from Ver 4.3 to Ver 7.0 this network includes more than 700 IP Phones, 5 Call Managers, and 6 Voice Gateways. The migration for such network is as critical as APC depends 100% on IPT, Synaptic managed to close the Project in short period in a smooth managed way.

Date of Award May 2009 Currency Used USD



Project Name LAN Expansion Client: Jordan Petroleum Refinery



Email [email protected] Contact Person Abed Nugrush



.LAN Expansion and Zarqa Factory including Cisco switches and fiber optics cabling using Splicing methodology. Synaptic was awarded the project for the technical capabilities we have in our staff.


Date of Completion Under Implementation Equivalent USD $ $100,000.00




Project Name Network 2009 Client: Public Security Directorate



Email Contact Person Bilal Rawashdeh



.Network 2009; is a complete LAN and WAN expansion for PSD; it is includes the following Items: Cisco 4500 Switches(2); Cisco 7200 routers(2); Cisco 3845 routers(4); Cisco 2811 routers(10)



Duration ` months Total Value $180,000.00

Project Name Children Hospital Client: Royal Medical Services



Email Contact Person Shaker Hanahneh



Synaptic was awarded the whole network infrastructure Passive/Active for the Children Hospital, which includes Cisco 4500 Switches and 3560 Edge switches, the project included supplying and configuring all related products, VLANs,, logical & physical connectivity for the network to be integrated with Royal Medical Services network.

Date of Award June 2009 Currency Used USD

Date of Completion October 2009 Equivalent USD $ $300,000.00




Project Name Fiber to the Business Project FTTX Client: VTEL Jordan



Email Contact Person Jihad Ali



Complete Fiber optics project that includes pulling , splicing and all related services for the FTTX project all around Amman City for VTEL Jordan. And we were awarded the three phases.



Duration Total Value $250,000.00

Project Name Fiber network for Directorate Client: Jordan Armed Forces



Email Contact Person Amjad Namour



Complete areal Fiber optics projects including Fiber cable installation in 12 locations around Jordan






Team Resumes | Name Jamal Al‐Atal

Title General Manager

MAIN AREAS OF EXPERIENCE

Expert in designing and implementing large scale enterprise LAN & WAN networks. Over 16 years of experience in designing & implementing complicated and integrated network

in Levant and Gulf Region. Extensive Knowledge in switching, security, routing, Optical & IPT technologies based on

CISCO technologies and other different vendors. Managing Networking Divisions in leading IT companies

QUALIFICATIONS & COMPETENCIES AREAS

CCIE Preparation Lab Routing and Switching Bachelor's degree in Computer Engineering CCNP – CISCO Certified Network Professional CCNA – Cisco Certified Network Associate CCDP – CISCO Certified Design Professional CCDA – Cisco Certified Design Associate CCVP – CISCO Certified Voice Professional Cisco Express Foundation Design Specialist Cisco Rich Media Communication SPE Cisco Unity Design Specialist Cisco IPT Operation Specialist CSE – CISCO Sales Expert.



Name Ala' Daboubi

Title Sales Manager


Over 7 years of experience in selling, designing Networking solutions Comprehensive experience in Jordanian Market, and proper matching between solutions and

costumers needs in various horizontal and vertical markets. Thorough knowledge in Cisco solutions & technologies (Switching, Routing, Wireless, Security

& Unified Communications). Extensive experience in Designing & Selling Structured Cabling Solutions


MBA with Concentration in Marketing Bachelor’s degree in Electrical & Computer Engineering Cisco Sales Expert (CSE) Cisco life cycle services for account managers exam. Cisco Advanced Security specialist for account managers exam. Cisco Advanced Switching & Routing Sales Specialist (CASRSS)



Name Tariq M.Khushman

Title Fiber Optics, SCS Division Manager


9 years of experience in selling, designing Networking solutions and long haul fiber optics networks.

Comprehensive experience in Jordanian Market and proper matching between solutions and costumers needs in various horizontal and vertical markets.

Thorough knowledge in corning, Panduit, Nexans, Leviton, and Cisco solutions & technologies (Switching, Routing, Wireless, structured cabling systems & Fiber optics).

Extensive experience in Designing & Selling Structured Cabling Solutions


Bachelor’s degree in Electrical & communications Engineering Cisco Sales Expert (CSE) Cisco life cycle services for account managers exam. Cisco Advanced wireless specialist for account managers exam. NEXANS Expert Training PANDUIT Certified Installer ( PCI ) Basic selling Skills ‐ The American university in Cairo CORNING ‐ FTTH Network Design CORNING ‐ Corning UCNCP Installation CORNING ‐ Basics of Fiber Optics Technology and Applications CORNING ‐ Fiber Optics Installation, Splicing, Termination and Testing Basics Leviton Networking Solutions Certified Installer



Name Wael Zayed

Title Network Consultant/CCIE #19062


Leading presales activities

Responsible of building the needed resources for Presales and post sales

Excellent knowledge of Performance Management tools .

Performing Auditing projects: Network and Security.

Professional services and consultation for large project around the Middle East.

Designing LAN, WAN, Security and IP Telephony Networks

Doing a lot of projects on L2‐L3 projects, L4‐L7 projects

Creating corporate Networks Master Plan

Implementing large scale enterprise LAN/WAN Networks

Design and Implementation of Security Solutions based on the integration of different leading

products.

Thorough understanding of Networking products and technologies from different vendors

such as Cisco Systems, Nortel Networks, and Extreme.

Deep knowledge of GSM and ISP needs for building suitable network infrastructure.

Thorough Knowledge in Optical Fiber Termination and cabling design

Thorough knowledge in UTP termination and cabling design.

Thorough knowledge in working with CiscoWorks suite

Thorough knowledge in Network security products from Cisco, Microsoft, and Juniper.

QUALIFICATIONS

Cisco Certified Internetworking Expert (CCIE) #19062 Certified Information Systems Security Professional (CISSP) Cisco Certified Security Professional (CCSP) 2003 Cisco Certified Network Professional (CCNP) 2003 Cisco Certified Voice Professional (CCVP) 2007 Cisco Certified Design Associate (CCDA) 2003 Cisco Certified Network Associate (CCNA) 2002 BS Electrical Engineering



Name SAMER F. GHISHAN

Title Systems Consulting Engineer


Implementing cables terminations and cabinets set up processes. Configuring CISCO routers (7600, 7200, 3800, 2800, 1800) and Switches (6500, 4500, 3600, 3500,

2900). Configuring Cisco Security Solutions; PIX firewalls (515, 506), ASAs ( 5540, 5520, 5510, 5505) ,

FWSMs, IDSs, IPSs (4325, AIP‐SSM), authentication servers ACS (1113, Windows based) and Network Admission Control (NAC) Appliances (CAS, CAM, Profiler and Collector).

Building up indoor and outdoor wireless LANs (using 1100, 1300 and 1500 APs) and wireless site to site distant connections and Configuring Wireless LAN Controller WLC (4400).

Implementing and configuring Service Control Engine SCE (1010, 2020) for ISPs solution with the collection Manager (CM), subscriber manager (SM) and Quota Manager.

Installing and Configuring Load‐Balancers (CSS 11500, ACE). Designing and Implementing IP telephony solution including Call manager servers (MCS 7800),

voice gateway routers (2800, 3800), unity, call manager express and unity express. Installing Cisco Monitoring and Management Solutions (LMS, CS‐MARS). Installing and Configuring Cisco Security Agent Management Center and clients (5.2, 6.0). Extensively participating and contributing to the brainstorming sessions pertaining to networks'

problems. As a site engineer, setting up the work schedule and coordinating the involved teams. As a presales engineer, design and generate a BOQ according to the customer requirement.

QUALIFICATIONS

CCIE(written) ‐ Cisco Certified Internetwork Expert written exam

CCNP ‐ Cisco Certified Network Professional

CVOIVE ‐ Cisco Voice over IP

CCNA ‐ Cisco Certified Network Associate

CSE ‐ Cisco Sales Expert V3

IPCAAM ‐ Cisco Advanced IP Communications Sales Specialist

ITIL Foundation training course



Name Mo’ath Haddad

Title Senior Networking Engineer /CCIE #24640

Main Areas of Experience

Configuring CISCO routers (7600, 7200, 3800, 2800, 1800) and Switches (6500, 4500, 3600,

3500, 2900).

Configuring Cisco Security Solutions; PIX firewalls (515, 506), ASAs ( 5540, 5520, 5510, 5505) ,

FWSMs, IDSs, IPSs (4325, AIP‐SSM), authentication servers ACS (1113, Windows based) and

Network Admission Control (NAC) Appliances (CAS, CAM, Profiler and Collector).

Building up indoor and outdoor wireless LANs (using 1100, 1300 and 1500 APs) and wireless

site to site distant connections and Configuring Wireless LAN Controller WLC (4400).

Installing and Configuring Load‐Balancers (CSS 11500, ACE).

Designing and Implementing IP telephony solution including Call manager servers (MCS

7800), voice gateway routers (2800, 3800), unity, call manager express and unity express.

Installing Cisco Monitoring and Management Solutions (LMS, CS‐MARS).

Installing and Configuring Cisco Security Agent Management Center and clients (5.2, 6.0).

Extensively participating and contributing to the brainstorming sessions pertaining to

networks' problems.

As a site engineer, setting up the work schedule and coordinating the involved teams.

As a presales engineer, design and generate a BOQ according to the customer requirement.

Qualifications

CCIE ‐ Cisco Certified Internetwork Expert

CCNP ‐ Cisco Certified Network Professional


IPCAAM ‐ Cisco Advanced IP Communications Sales Specialist



Name Mohammad Tawfiq Dawod

Title Network Consultant / CCIE # 19499


Leading presales activities Responsible of building the needed resources for Presales and post sales Excellent knowledge of Performance Management tools . Performing Auditing projects: Network and Security. Professional services and consultation for large project around the Middle

East. Cisco Enterprise LAN and WAN.IP MPLS VPN, Carrier Routing System CRS‐1,

IOS XR, Cisco 7600, BGP,OSPF,EIGRB, QoS, Internet Security Systems, Cisco Works 2000, Cisco Transport Management (CTM),HP OpenView Network Node Manager, OpNet Tools, Concorde eHealth, NetViz, Crystal Reports, BMC Visualis, BMC Dashboard, PIX firewalls, Cisco IDSs, Cisco VPN. Cisco ISC, Cisco NCM.

QUALIFICATIONS

SP Cisco Certified Internetwork Expert (Written) – April 2008. R&S Cisco Certified Internetwork Expert (CCIE# 19499) – December

2007. Project Management Professional ,PMP‐ August 2006. BMCS‐CE ‐ PATROL® for Network Management‐ June 2005. Cisco Certified Network Professional, CCNP – August 2004 Internet Security Systems, ISS Certificate ‐ March 2003. Cisco Certified Network Associate, CCNA ‐ November 2002. Microsoft Certified Professional, MCP – October 2000.

15 © Synaptic Technologies‐ Amman, Jordan

Confidential © Copyright UTS (2010)


Name Ali Jaber

Title Senior Network Engineer


Expertise in LAN/WAN Implementation, Server Configuration, Hardware/Software installation, Backup and Disaster Recovery, Implementation of Enterprise wide Security and Antivirus Solution.

Expertise in Cisco Unified Communication Solutions and products implementation – Voice Specialist.

5 years experience as Network specialist engineer. Troubleshooting and configuration new technologies such as

Unified Communication 500 series, Session Initiation Protocol SIP, H323 ,CCM 4.X, CUCM 5.X, CUCM 6.X

Attend several courses of new technologies given by Cisco Experts. Providing support for Cisco Unified Communication deployments and

infrastructure including Cisco CallManager versions 6.x and below, IPCC Express versions 5.x, 6.x, and below, UC 500 series,H323,SIP

Reproducing the problems experienced by customers in the TAC LAB,

and pinpointing and diagnosing defects/bugs using Cisco TAC knowledge base and by accessing customers’ systems remotely via TAC collaboration tools

QUALIFICATIONS

• CCNA ‐ Cisco Certified Network Associate

• CVOICE ‐ Cisco Voice over IP

• CIPT‐ Cisco IP Telephony

• QOS‐ Cisco Quality Of Service

• TUC‐ Troubleshooting Cisco Unified Communications

• Cisco Smart Care Base + Voice 650‐711

• CCDA‐ Designing for Cisco Internetwork Solutions

• Cisco Express Foundation Design Specialist



Name Zaid Shahroori

Title Network Engineer



2 years experience as Network engineer. Cisco Routing – Switching implementation Engineer

QUALIFICATIONS


Name Mohammad Al‐Dabbas

Title Account Manager


Professional Customer Care Representative. Extensive experience in WAN technical support(Wireless/Adsl). Thorough knowledge in Cisco solutions & technologies (Switching, Routing, Wireless, Security

& Unified Communications). Extensive knowledge in Designing & Selling Structured Cabling Solutions Design and generate a BOQ according to the customer requirement. Participating and contributing to the brainstorming sessions pertaining to network problems.

Qualifications

Bachelor degree in computer engineering. Cisco Sales Expert (CSE)



Name Al‐ Mothanna Khasawneh




2 years experience as Network specialist engineer.

Qualifications

Web Languages : HTML

Databases : MS SQL Server 2005, Oracle 9i/ 10g

Microsoft Office : Word, Excel, Power Point

Operating Systems : Windows

Name Saif Ababseh




2 years experience as Network specialist engineer. Expertise in LAN/WAN Implementation, Server Configuration, Hardware/Software installation,

Backup and Disaster Recovery, Implementation of Enterprise wide Security and Antivirus Solution. Expertise in LAN/WAN Implementation, Server Configuration, Hardware/Software installation,

Backup and Disaster Recovery, Implementation of Enterprise wide Security and Antivirus Solution.



Name Nadin Qudah

Title Project Manager


Working as Business Analyst and Project Coordinator for Three years and a half in the e‐Government Program Project

Developing opportunities for Oracle Technologies and Applications Strengthening and leveraging relationship with suppliers Identifying clients' business needs, gathering data, analyzing and developing technical and

financial proposals and following up with clients Experience in government procurement cycle, including but not limited to, proposals

preparation, evaluation criterion preparation, bids evaluation, and others Experience in strategic agreements with the Government such as Microsoft Strategic Agreement

and Oracle Strategic Agreement Certified Professional Project Manager (PMP) Excellent communication and management skills Work well under pressure and deadlines High self – confidence, responsible, organized and quick learner

Name Nash’at Muqattash

Title Project Manager

QUALIFICATIONS & COMPETENCIES AREAS • Oracle Experience ( SQL Query , Form 6i ) • Knowledge in BPR ( Business Process Reengineering ) • Evaluating software’s as per different departments requirements • Customizing and implementing application

19 © Synaptic Technologies‐ Amman, Jordan

Confidential © Copyright UTS (2010)


Name Waseem Manaseer

Title Service Manager


• Installing, configuring and troubleshooting MS WinNT, WIN 2000, Win XP, WIN2003 and Win2008. • Installing and configuring internet service accelerator (ISA). • Installing and configuring Microsoft exchange 2000 server and Microsoft exchange 2003 server. • Configuring, maintaining and troubleshooting CISCO routers and switches. • Hardware troubleshooting including PC’s, Servers, networking components and HP printers. • Implementing and configuring storage area network solution (SAN).

Qualifications & Competencies Areas

• Microsoft Certified Professional (MCP) • Microsoft Certified System Administrator (MCSA) • CISCOR Certified Network Associate (CCNA) • DELLR Certified System Expert (DCSE) in DELL Server & Desktop Products. • DELLR Certified System Expert (DCSE) in EMCR SAN Solution, Bracknell‐UK.

Training Courses

• Implementing & Administering a Microsoft Windows 2000 Network infrastructure. • Implementing & Managing Microsoft Exchange 2000. • Interconnecting Cisco Network Devices. • Storage area network (SAN) SOLUTION AT Dell Campus in Brancknell, UK. • Implementing & Managing Microsoft Exchange 2003.



Name Tareq Younis

Title Network & System Administrator

MAIN AREAS OF EXPERIENCE Software Install, configure, and troubleshoot the following software:

• Install and administrate GFI web monitor, as well as administrate web sense, filter server, reports, setting‐up internet policy depending on user’s privileges, sites, categories…etc.

• Full enterprise solution for the antivirus, antispyware firewall on each server and end users computer and an ANTI Spam Solution in the Exchange Server.

• Microsoft OS (DOS, 98, 2000, XP, vista, 7) & Microsoft Office All Versions. • Work in many monitoring programs for monitoring “employee behavior,

internet connections, viruses, deleted files from shard network drives and much more”.

• Configuring Fax server, VMware, LCS, OCS and much other software. • Perform strategy and maintain online system backups and disaster recovery

using many solutions likes, Symantec Backup Exec, Acronis True Image Server, and HP Storage Works Data Protector Express Backup Server. By using Tape library Drives or External Hard disk.

Netwroking Install, configure, and troubleshoot the following software infrastructure:

• Windows Server 2000/2003/2008, Active Directory, IIS, DHCP, DNS, FTP, Routing, Remote Access, Exchange 2003, DFS ,install windows server services in cluster service.

• ISA server, cache objects, internet connection, VPN, user’s permissions, web filtering.

• VPN "virtual Privet" Network using a VPN router or using Microsoft VPN Server Service. Via dial‐up Modem, ADSL or Data Only Link.

• Secure network infrastructure using VLANs and DMZs. • Make policies, and procedures to ensure improved services and security.

Hardware Install, configure, and troubleshoot the following software infrastructure:

• Windows Server 2000/2003/2008, Active Directory, IIS, DHCP, DNS, FTP, Routing, Remote Access, Exchange 2003, DFS ,install windows server services in cluster service.

• ISA server, cache objects, internet connection, VPN, user’s permissions, web filtering.



• VPN "virtual Privet" Network using a VPN router or using Microsoft VPN Server Service. Via dial‐up Modem, ADSL or Data Only Link.

• Secure network infrastructure using VLANs and DMZs. • Make policies, and procedures to ensure improved services and security.

QUALIFICATIONS & COMPETENCIES AREAS (INCLUDES CERTIFICATES)

• MCSE 2003 ‐ Microsoft Certified Systems Engineer. • Windows Server 2008 Network Infrastructure



Name Ruba Nassar

Title Business Development Manager


• Attorney in Law • Internal sales planning with peers, direct management, accounts management,

district and sales management for revenue. Pipeline forecasting and deal management via CRM tools.

• Carry out development, best practices, intellectual property, knowledge dissemination, internal meetings, training, etc…

• Manage Enterprise accounts sales, follow up, negotiation, pricing & level comparison, quoting, purchasing and annuity customer forecasting and planning (Account management)

• Managing legal contracts • Budget preparation & management. • Selling to Enterprises & corporate customers, in Jordan and throughout the region. • Plan, execute and implement business plans and strategies. • Managing the sales force & the activities of sales executives by planning, organizing,

directing and controlling all the sales operations and activities • Resolve complex customer concerns regarding the sale / delivery of products • Manage customer relation with other internal departments, e.g. customer service

financial services. • Provide support to sales executives in closing large sales • Attain targeted sales goals and performance through the effective management of

the daily operations of the sales force. • ACEF planning to EA customers • SAM consultation to EA customers. • Create mutually beneficial business opportunities with Partners / Vendors • To meet the client satisfaction is one of my carrier priorities.

PROFESSIONAL SKILLS (CERTIFICATIONS & TRAININGS)

• Microsoft Certified Licensing Specialist (MCP) • Microsoft Certified Annual Customer engagement methodology (ACEF) • Microsoft Certified Software Asset Management (SAM) • ICCC Citrix Sales Certificate • Microsoft Certified Volume licenses Essentials • Microsoft Certified Volume licenses Administrator • Microsoft Certified Volume licenses for large Organizations



Name Fares Shadad

Title MsPM, PMP

CERTIFICATIONS & MEMBERSHIPS

• Certified Project Management Professional (PMP), PMI/USA, September 2004 • Certified Professional Ethics Program Consultant, Dubai/USA Ethics Recourse Center, January

06 • Working on becoming Certified Business Manager, USA, December 2009 • Working on Professional Certified Coach through the International Coach Federation, June 09 • Member of the Project Management Institute (PMI), USA, May 2004 • Member of Project Management Institute ‐ Jordan Chapter (PMIJO), Jordan, May 2004 • Member of the Information Systems Audit and Control Association (ISACA), USA, May 2004 • Member of Jordan Ethics Association, Jordan, January 2006 • Member of Amman International Toastmasters Club, Jordan, August 2004 • Member of Rotary Club of Amman Cosmopolitan, Jordan, July 2007 • Member of the Institute of Management Consultants & Instructors, Jordan, March 2007 • Member of the Association of Professionals in Business Management, USA, March 2008

TRAINING COURSES

• Certified Work and Organization Ethics Consultant, 1/2006 • Finance for None Finance Managers, 11/2005 in Jordan • Network Security I: Policy, Administration, and Firewalls, 8/2002 in the USA • Network Security II: Integration and Implementation, 8/2002 in the USA • Microsoft Exchange 2000 & Windows 2000 Training, 9/2001 in the USA • Train‐The‐Trainer Course, USAID ProDoc, 5/2001 in India • Check Point (Firewall Software) Specialized Training, 1/2001 in the USA • Cisco Systems Specialized Training, 1/2001 in the USA • USAID Project Management (Cognizant Technical Officer) Training, 8/2001 in Jordan • Microsoft Windows 2000 Track training, 8/2000 in Jordan • SCO UNIX Training, 7/1997 in Jordan • Face‐to‐face selling (Corporate & Strategic Sales course), 5/1995 in Jordan • Novell CNE (Certified Novell Engineer) Training, 2/1992 in the USA • Cure Business Meeting Ailments, 9/2006 Parsons University online. • Building Relationships within the Organization, 9/2006 • Managing Change, 9/2006 • Business & Organizational Ethics, 7/2006 • Customer Service, 6/2006 • Life, Professional & Career Coaching, 5/2006 • Organization Leadership, 5/2006


Documents

Synaptic Company Profile - Feb 2010