SYMCSP077

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EMC 171 South Street, Hopkinton,, MA 01758 Tel. (508) 435-1000EMC

2, EMC, Symmetrix, and VMAX are registered trademarks and Enginuity is a trademark of EMC Corporation.

Other trademarks are the property of their respective owners.

Customer Service ProcedureInstalling the SymmIP_SLC SymmIP Patch for

Symmetrix VMAX Modem Systems Upgradedto Enginuity 5876.251.161

CONTENTS

INTRODUCTION........................................................................................................................................ 2

DOCUMENT CLASSIFICATION ...................................................................................................................... 2APPLICABILITY............................................................................................................................................ 2TECHNICAL CONTACT ................................................................................................................................. 2REFERENCE DOCUMENTATION.................................................................................................................... 2REVISION HISTORY ..................................................................................................................................... 2

SECTION 1 OVERVIEW......................................................................................................................... 3

SECTION 2 INSTALLATION................................................................................................................. 3

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Introduction

This Customer Service Procedure (CSP) provides instructions on how install the patch that will correctSymmIP_SLC connectivity issues for Symmetrix VMAX modem customers after upgrading to Enginuity

5876. 251.161.

Document Classification

This document is confidential and intended for EMC field service personnel and partners only.

Appl icabi li ty

The information contained in this CSP applies ONLY to Symmetrix VMAX Series modem customers

who have upgraded to Enginuity 5876. 251.161.

Technical Contact

Service Planning and Systems

EMC Corporation

171 South St., Hopkinton, MA 01748

Reference Documentation

EMC Knowledgebase Article Number 173921: https://support.emc.com/kb/173921

SymmIP Users Guide Version 2.10 P/N 300-999-214 m(Rev 04)

Revision History

Revision history of this document is provided in Table 1.

Table 1. Revision History

Document No./Revision Release Date Summary of Changes

SYM-CSP-077 January 24, 2014 Initial Release.
https://support.emc.com/kb/173921https://support.emc.com/kb/173921http://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdfhttp://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdfhttp://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdfhttps://support.emc.com/kb/173921

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Section 1 Overview

This document applies to Symmetrix VMAX Service Processors with the following baseline configuration:

Using modem only.

Running SymmIP_SLC.

Upgraded Enginuity to 5876.251.161.

CSI Install Base must have a connection record set to SymmIP_SLC.

For customers using modem and SymmIP_SLC, the dial in connection fails after upgrading to Enginuity

5876.251.161. This is due to a permission issue within Microsoft Windows. This CSP discusses the patch

that must be installed after the upgrade to 5876.251.161 is complete.

Section 2 Installation

1. Ensure the CSI Install Base record for the system has the connection record set to SymmIP_SLC.

2. Download the patch SIPPermissions.exe from EMC Online Support from one of the following links.

The fix is the same for every Symmetrix model so any one of the following links will provide access

to the same fix:

https://support.emc.com/products/25708_Symmetrix-VMAX-40K/Tools/



3. Copy the SIPPermissions.exe file to the C:\temp directory on the Service Processor.

4. Execute the SIPPermissions.exe file by double-clicking the file or right-click the file name and select Run.

The executable will display the dialog box shown in Figure 1.

Figure 1. Dialog Box

5. Select Yesto continue.
https://support.emc.com/products/25708_Symmetrix-VMAX-40K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-40K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-20K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-20K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-10K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-10K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-10K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-20K/Tools/https://support.emc.com/products/25708_Symmetrix-VMAX-40K/Tools/

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6. When the executable completes the Patch Complete dialog box will display, indicating the patch

installation is complete (Figure 2).

Figure 2. Patch Complete Dialog Box

7. Select OK.

8. Reboot the Service Processor.

9. Log in to the Service Processor and open EMCRemote. EMCRemote should be set to TCP\IP as

shown in Figure 3. If not follow the procedures to enable SymmIP in the SymmIP Users Guide

Version 2.10 P/N 300-999-214 m(Rev 04). Navigation to this manual is as follows:

Go to the GS Intranet at http://www.cs.isus.emc.com/.

From the home page select Product/Technical Section> Remote Support Specific > SymmIP.

Select the link to the users guide.

Figure 3. EMCRemote Host set to TCP/IP

10. Test the remote dial in through Remote Connection Console (RCC) (SymmIP_SLC).

Note:If the CSI connection record has been updated to SymmIP_SLC but the RCC dialer has not yet

been updated with the Type SPC for SymmIP_SLC (Figure 4) and only shows SRC

(Symmremote_SLC) you will have to perform a manual SymmIP_SLC dial out attempt (Figure 5).
http://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdfhttp://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdfhttp://www.cs.isus.emc.com/http://www.cs.isus.emc.com/http://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdfhttp://www.cs.isus.emc.com/symmip/symmipuserguide2.10.pdf

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EMC 171 South Street, Hopkinton,, MA 01758 Tel. (508) 435-1000

Figure 4. Type SPC for SymmIP_SLC

Figure 5. Manual Phone Number Entry

EMC2, EMC, Symmetrix, and VMAX are registered trademarks and Enginuity is a trademark of EMC Corporation.


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SYMCSP077