Symantec PartnerAssist Program - Veritas...• Partner needs support on NBU catalog Manipulation • Partner is starting out in a new competency (New specialization, adopting new product

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Symantec PartnerAssist Program https://symiqforpartners.com/sites/PartnerAssist/default.aspx

Symantec PartnerAssist Program

https://symiqforpartners.com/sites/PartnerAssist/default.aspx



Symantec PartnerAssist Program 2

Program Overview – Consulting Assistance 1

PartnerAssist Use Cases 2

Pricing and Engagement Model 3

Q&A 5

Collateral Links , Location 4

Agenda


PartnerAssist Program

“ Offering to assist partners in all phases of consulting life cycle while they deliver consulting services to our clients “

- Solutions delivered by Solution Architects/Subject Matter Experts

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Comprehensive Consulting Assistance Program

Assessment

Assistance

Transformation

Assistance

• Analyze current state - In-depth technical review

• Prioritize recommendations

• Create plan to achieve desired future state

• Identifies potential risks and opportunities for lowering costs

Design

Assistance

• Architect New Solution Design

• Review Partner Design – In depth gap analysis with recommendations

• Address Business needs on Sizing, Scalability, Availability, Interoperability and Security

Professional Services Overview


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Enterprise Vault

Endpoint Protection

NetBackup

Data Loss Prevention

Network Access Control

Enterprise Vault

Endpoint Protection

NetBackup



Enterprise Vault

Endpoint Protection

NetBackup



• Assist during implementation

• Review Partner implementation – Gap analysis with recommendation

• Assist Partner with queries during implementation

PartnerAssist : Comprehensive Consulting Assistance

NBU Catalog Manipulation


When to leverage PartnerAssist Program ?

• Partner needs help with implementation assistance ( review or

support)

• Partner needs help with assessment assistance ( health check )

• Partner needs support on NBU catalog Manipulation

• Partner is starting out in a new competency (New specialization,

adopting new product acquisition, etc.).

• Partner has first engagement on a new major product release.

• Partner hires new employee and wants “life line” from Symantec as

the new employee gains experience.


Why PartnerAssist - Use Case?

Assessment Assistance Use Case • Customer Needs an Upgrade ( All upgrades need assessment )

• M&A

• High number of Support /Operational issues - Customer Escalation & Cost Saving need

• Lack of In-house Partners Staff to review customer Security and Storage Posture

• Enhance stability and scalability of the environment

Design Assistance Use case

• Risk reduction for Customers - Symantec Proposed Solution Design for higher confidence

• Partner’s lack of SME for large scale design - New Release of Product

• Customers asking Partners to get Symantec’s Endorsement of solutions they are proposing.

• Risk reduction for Partners – Design validation that includes gap analysis from Symantec

Transformation Assistance Use case • Customers asking Partners to get Symantec’s Endorsement of implementation completeness

• Risk reduction for Partners

– Implementation Review/Validation & Support on NBU Catalog Manipulation

- Anticipating complexity and/or Proactive support for complex engagement/Implem.

- Review Implementation Project Plan

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Value Proposition


Best-Practice Methodologies

• Access to selected Best Practice documentation for the deployment of solutions based on

Symantec products.

Knowledge Transfer Workshops

• Workshops are designed to improve the skills and capability of Symantec partners.

Reduced Time to Value Realization for customers

• Rapid solution deployment based on Symantec assisted improved solution designs, reliability,

performance, scalability, information security and quality by leveraging Symantec’s best

practices

Reduced Risk

• Mitigate project risks thru proven designs, access to SMEs - Access to Assess, Design,

Transform Skills and Tools

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• Symantec will make the PartnerAssist Program available to Master Specialist and Specialist Partners for free as part of their entitlements under the Symantec Partner Program (SPP) launched in November 2010.

• Master Specialist - One Unit Pack Free

• A Fixed Price/Fixed Scope approach SKUs will be used globally based on USD but translated into local currencies.

• Agreement and understanding with all regional operations/CBO teams

SKU Description SKU Channel Price

Symantec PartnerAssist Services – 1 Unit Pack 21158559 $1,750

Pricing & Operational Model

•Possible Documents

• Agreement

• Work Order

• Welcome Kit

• Service Catalogue

• Data Sheet

• FAQ

Kick Off -Partner Meeting

•Scope briefing with PartnerAssist Team

•Review high Level Technical Aspects

Technical -Scope Qualifying Meeting

•Discuss Questionnaire

•(May Require Input for End-Customer additional calls may be required)

Symantec/Partner Workshop Meeting

•Walk-through of the Design\Review Report with Partner (May include End-Customer) and any knowledge transfer required.

Partner Knowledge Transfer Meeting

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Questionnaire

sent to Partner

via E-mail

Design/Report

sent thru

E-mail

Conference

Call

Conference

Call

Conference

Call

End-Customer Symantec Partner


Partners will receive an E-mail advising them of

the end of the engagement.

PartnerAssist Program – Engagement Process

Collateral Available -PartnerAssist Program External FAQ

10 Symantec PartnerAssist Program


Agreement Signup - SymiqforPartners.com

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Step1 - Login to below using SymAccount ID


Step 2 - Accept T&C






Contact : [email protected]

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