Sydney Ray16 Emily Cove

Cabot AR, 72023(501)-628-2771

sray1@harding.edu

Professional SummaryHonest and self-motivated team player taking advantage of all opportunities to utilize skills obtained from undergraduate degree program at my current place of employment. Excited to continue the process of cultivating a skill set that promotes excellence in the healthcare administration field. Passionate about serving others and improving the quality of care delivered within clinical settings.

EducationBachelor of Business Administration in Healthcare Management

Harding University, Searcy AR 72023 Member of Dean’s List 2012-2014 GPA 3.57-Cum Laude

Professional Experience Woodland Heights Independent Living Facility: Business Office Manager(June 1, 2015- Present) Employed:

Ensure correctness of information while processing facility payroll in AHT and billing through company ETR

Promptly and thoroughly investigate and report all facility incidents Handle the new hire process for facility and any other HR responsibilities with complete

confidentiality

Woodland Heights Independent Living Facility: Concierge(April 14, 2015- Present) Employed:

Improved Customer Service and problem solving skills through filtering all resident concerns prior to advancing their request/complaint upward towards management staff

Assisted in time keeping and enrollment of employees into Kronos system following Compass Pointe acquisition

Ensured correct protocol in handling emergency situations and properly conducted/filed incident reports post-accident

Advanced Care Hospital of White County: InternMay/June 2014-(210 hours) Observed/Participated in:

Acquired further Medicare/Medicaid knowledge through multiple webinars Ensured the accuracy of medical information within the several medical records

assembled on the job, detail oriented Evaluated patient care procedural changes for effectiveness and ways to enhance patient

satisfaction