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Switched Services Ordering – Error Handling
Switched Error Codes & Messages
The following table lists the error messages for Switched Single Order Entry and Switched Batch Ordering.
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
0 Valid record E Confirmation
message
Cust/AM A
1 ANI
Processed
E WTN Order was loaded
successfully to
Carrier billing system
Cust/AM A
2 PAC Digits
For VPAC IS
'##'
E PAC_DIGI
TS_NO
Informational, the
message will indicate
the correct digits for
the requested
Verified PAC Index.
Customer A
3 BTN Is
Associated
With NPA
Split
E BTN Informational Customer R
4 WTN Is
Associated
With NPA
Split
E WTN Informational Customer R
5 Ring-To Is
Associated
With NPA
Split
E BTN Informational Customer R
6 Please
Submit Your
Detailed Area
Of Service
Request
B CLASS_O
F_SERV_
CD
Please send in a
Service Option Form
for this request
Customer A
7 8XX Is
International
B WTN 8XX service option
form - list countries
needed for
origination.
Cust/AM A
8 WTN Is
Activated
E WTN ANI was inactive
status, reactivated
component
Customer A
9 Card
Processed
E Travel Card Order
was processed
Customer A
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
10 One Randomly
Generated
Card
E Informational Customer A
11 Number Of
Cards
Randomly
Generated
E Card Order was
processed
Customer A
12 8XX
Processed
E WTN Order was loaded
successfully to
Carrier billing system
Customer A
13 8XX Is
Activated
E WTN 8XX was inactive
status, but has now
been successfully
reactivated
Customer A
14 8XX Is
Transferred
E WTN 8XX was moved to
your account
Customer A
15 Process
Failure
E These are rejects that
may be informational
or your AM is
responsible for - refer
to the .FIX file in your
results directory to see
the corrective actions
taken if you submitted
a GBUS file. If you
did Single Order
Entry please make
note of the reject in
the results box and
work with your AM.
Cust/AM R
16 8XX Is
Changed
E The 8XX has been
changed
(informational)
Customer A
17 8XX Is
Disconnected
– Number
will be
released to
“spare” in
120 days
E The 8xx has been
disconnected
(informational)
Customer A
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
18 8XX Is
Unblocked
E The 8XX has been
unblocked
(informational)
Customer A
19 8XX Is
Blocked –
Bill Effective
End Date
Applied
E The 8XX has been
blocked
(informational)
Customer A
20 8XX
PAC/VPAC
Feature
Request
B This message is
reserved for a future
release
Future A
21 Carrier Does
not Offer
IntraLATA
PIC.
IntraLATA
PIC Not
Processed
E INTRALAT
A_PIC_IND You have requested
IntraLATA services;
however Carrier is not
authorized to
provision IntraLATA
with the Local Service
Provider at this time.
Please contact your
AM for assistance.
IntraLATA may be
available; however it
will require a Radis
TT for review.
Customer R
22 ANI has been
activated
E Confirmation
message
A
23 ANI added E Confirmation
message
A
24 ANI has been
changed
E The ANI has been
changed
(Informational/Confir
mation)
A
25 ANI has been
blocked
E The ANI has been
blocked
(Informational/Confir
mation)
A
26 ANI has been
unblocked
E The ANI has been
unblocked
(Informational/
Confirmation)
A
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
27 Cellular ANI
added to
account.
Carrier
unable to
process PIC
E ANI has been added
to account, however
Carrier will not
process the PIC. You
must contact the Cell
phone company to
complete PIC.
A
28 Card
successfully
blocked
E The Card has been
blocked
(Informational/Confir
mation)
A
29 Card
successfully
deactivated
E Confirmation
message
A
30 Card
successfully
unblocked
E The Card has been
unblocked
(Informational/Confir
mation)
A
31 ANI has been
resubmitted
E Confirmation
message
A
32 Carrier will
not process
PIC
E Error in the CARE field
in file format. Please
contact your AM.
R
33 Pending receipt
of Carrier
Service Options
form.
B Please forward
Service Option Form
to your AM.
A
34 Carrier will
process PIC
in 7 days
unless
confirmed by
LEC.
E Informational
message for the self-
PIC option.
A
35 CIC not
available –
PIC sent 432
B A
36 Resp Org Id
Changed
E A
37 Resp Org Id
has changed
E RESP_ORG
_ID A
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
38 Pending
manual order
for PAC
request
B R
50 Load Error B These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken.
Whl Prov.
Support
R
81 Pending
Carrier service
option form
B AREA_OF_
SERV_CD Please forward
Service Option Form
to your AM.
A
82 Attempt to
switch ANI
from both inter
& intra PIC to
only one
E INTERLAT
A_PIC_IND Please contact your
AM for assistance.
R
100 ANI Not
Created Due
To Error
B WTN These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken if you
submitted a GBUS file.
If you did SOE you
will see this in the
results box and your
AM will pull a report
to work the reject.
Whl Prov.
Support
R
101 ANI Not Sent
To CARE
Due To Error
B WTN These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken if you
submitted a GBUS
file. If you did SOE
you will see this in the
results box and your
AM will pull a report
to work the reject.
Whl Prov.
Support
R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
102 Component
Not Processed
B WTN These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken if you
submitted a GBUS
file. If you did SOE
you will see this in the
results box and your
AM will pull a report
to work the reject.
Whl Prov.
Support
R
103 Card Not
Created Due
To Error
B WTN These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken if you
submitted a GBUS
file. If you did SOE
you will see this in the
results box and your
AM will pull a report
to work the reject.
Whl Prov.
Support
R
104 Service
Already
Disconnected
E WTN Action Order for Disc
already complete
Customer R
105 Card
Reconnected
E REQSD_C
ARD_NO
Card has been
reactivated as
requested
Customer A
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
106 ANI not
processed due
to Error
B WTN These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken if you
submitted a GBUS
file. If you did SOE
you will see this in the
results box and your
AM will pull a report
to work the reject.
R
107 Nothing to
Change on
Record
E Information given is
the same as existing
profile.
R
200 Invalid
Service Type
on Record
E CMP_GRO
UP_CD
AN, IW field is blank
for Travel Card
Customer X R
201 No Action
Code On
Record
E ACTION_
CD
Missing A=Add,
B=Blk, C=Chg,
D=Disc, R=Resub,
U=Ublk
Customer X R
202 Invalid
Action Code
On Record
E ACTION_
CD
Check Code A=Add,
B=Blk, C=Chg,
D=Disc, R=Resub,
U=Ublk
Customer X R
203 No Customer
Account ID
On Record
E CUSTOM
ER_ACCT
_ID
Cus Acct is your
Carrier customer
Acct ID
Customer X R
204 Invalid
Customer
Account ID
On Record
E CUSTOM
ER_ACCT
_ID
Contact your AM if
you do not know
your Acct ID
Customer X R
205 Invalid
Product
Account ID
On Record
E PRODUCT
_ACCOUN
T_ID
Product Acct ID is
associated with
Customer Acct ID.
Contact AM if you
do not know your
Product Acct ID
Customer X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
206 Invalid VPAC
index number
E VPAC_IN
DEX_NO
Index block you
submitted is not valid
Customer X X R
207 Invalid PAC
Digits
E PAC_DIGI
TS_NO
PAC Digits are 2-9,
please verify
Customer X X R
208 No Primary
Name On
Record
E PRIMARY
_NAME
Primary Name is a
required field, please
enter a primary name
Customer X X R
209 No LOA Date
On Record
E LOA_DATE LOA date is required
field, please enter a
valid LOA date
Customer X R
210 Invalid LOA
Date Format
E LOA_DATE The valid format for
LOA date in Control
Center is MMDD
YYYY. For the
Batch Formatter it is
MMDDYYYY, and
for a GBUS file it is
YYYYMMDD
Customer X X R
211 LOA Date
Too Old
E LOA_DATE The LOA you have
provided is too old.
For an 8XX, the LOA
Date must be within
30 days. Please get a
current LOA from the
end user and resend
this record with the
current LOA date. For
an ANI the LOA Date
must be within 90
days. Please submit
the updated LOA Date
in Control Center.
Customer X X R
212 No BTN On
Record
E BTN BTN field is
required, please enter
a BTN for your WTN
Customer X R
213 Invalid BTN
format
E BTN Please verify the
BTN
Customer X X R
214 No Submit
Date on
Record
E Submit_Dt Please enter the date
the file was submitted
in this field.
Customer X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
215 Invalid
Cellular
Indicator
E CELLULA
R_IND
The available options
are Y=Yes, N=No
Customer X R
216 Not a cellular
WTN and
cannot be
processed as
submitted.
E CELLULA
R_IND
NPA/NXX is
cellular, the cell
indicator must be "Y"
Customer X R
217 Unable To
Process PIC
Request.
Please Specify
ANI TYPE.
E ANI_TYP
E_CD
Customer Type
identifies: Residential
= R, Business = B
Customer X R
218 Invalid
Customer
Type On
Record
E ANI_TYP
E_CD
The available options
are R = Residential,
B = Business
Customer X R
219 No WTN On
Record
E WTN WTN field is
required, please enter
a 10 digit number
Customer X R
220 Invalid WTN
Format
E WTN The WTN is not a
valid NPA/NXX
Customer X X R
221 Invalid NPA-
NXX
Combination
E WTN The WTN is not a
valid NPA/NXX
Customer X X R
222 Equal Access
not Available
for WTN
B WTN Please verify the
ANI's NPA/NXX for
FGD
Cust/AM R
223 ANI Transfer E WTN ANI was moved to
your Cust Acct.
Customer A
224 This WTN
Already
Exists On
Your
Account
E WTN The ANI you want to
add already exists on
your account
Customer R
225 This WTN
Does Not
Exist On
Your
Account
E WTN Check action code,
you are trying to
change a component
not on your account
Customer R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
226 Invalid Area
Of Service
On Record
E AREA_OF_
SERV_CD Please verify that you
had entered a valid
AOS
Customer X R
227 Invalid Class
Of Service
On Record
E CLASS_O
F_SERV_
CD
Please verify that you
had entered a valid
COS
Customer X R
228 Invalid 9XX
Class Of
Service With
Area Of
Service
E CLASS_O
F_SERV_
CD
Please verify your
AOS/COS combo
Customer X R
229 No Carrier To
Be Resp Org
On Record
E CenturyLin
k_TO_BE_
RESP_OR
G_IND
Enter Y=Yes, N=No
for Carrier to provide
Resp Org
Customer X R
230 Invalid
Carrier To Be
Resp Org On
Record
E CenturyLin
k_TO_BE_
RESP_OR
G_IND
The available options
are Y=Yes, N=No
Customer X R
231 No Resp Org
ID On Record
E RESP_OR
G_ID
Please verify that you
have entered a valid
Resp Org Code
Customer X R
232 Invalid Resp
Org ID On
Record
E RESP_OR
G_ID
This field must
contain the current
Resp Org ID
Customer X R
233 No Ring-To
On Record
E BTN Please enter a ring-to
number for this 8XX
Customer X R
234 Invalid Ring-
To On
Record
E BTN Please enter a valid
ring-to number for
this 8XX
Customer X X R
235 Invalid
BTN/Ring-To
NPA-NXX
Combination
E BTN Please verify the
NPA/NXX of your
ring-to #.
Customer X X R
236 No 8XX
Number On
Record
E WTN Please enter an 8XX
number in the (BTN)
field
Customer X R
237 Invalid 8XX
On Record
E WTN Please verify the
8XX number
Customer X X R
238 Invalid 8XX
NPA-NXX
Combination
E WTN Please verify the
8XX number
Customer X X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
239 Number Is
Not Reserved
B WTN 8XX number must be
reserved before order
is processed
Cust/AM X R
240 8XX Transfer E WTN The 8XX number
was transferred to
your account.
Cust/AM A
241 This 8XX
Already
Exists On
Your
Account
E WTN The 8XX you want to
add already exists on
your account.
Customer R
242 Invalid
Termination
Method
E Term method will
default to switched, if
value is other it will
reject
Customer X R
243 Alphanumeri
c Random
Amount For
Card On
Record
E You have entered an
invalid alphanumeric
character
Customer X R
244 The
submitted
Travel Card
Code is not
available
E WTN The requested card is
not available.
Customer R
245 Cannot Have
> 15 PINs Per
Card Number
B WTN R
246 Card Number
Cannot Have
Leading Zero
E WTN Security rule, Card
number can't start
with a "0"
Customer X X R
247 Record
Invalid card
has more than
4 same values
in a row
E WTN Security rule, you
can't have >4
identical numbers in
a row
Customer X X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
248 Record Invalid
card has more
than 5
consecutive
values in a row
E WTN Security rule, you
can't have >5
consecutive numbers
in a row
Customer X X R
249 Card Pin Has
Leading Zero
REQSD_C
ARD_NO
Security rule, Card
number can't start
with a "0"
X X R
250 Cannot
Change or
Resubmit a
Card.
E ACTION_
CD
You have requested
to change a Travel
Card Code. Travel
Card Codes cannot be
changed. Please
request a new card or
contact your
Provisioning Support
Representative.
R
251 Please Specify
Random OR
Specific Card
Number - Not
Both
E You can only request
a specific OR random
code per record in the
file, not both.
Customer X R
252 Unable to
process.
Please submit
with preferred
Access
Number
E The access number
was not entered for
your travel card.
Customer X X R
253 Invalid Class
Of Service
For
International
E Please verify your
AOS/COS
Customer X R
254 Invalid
Access
Number
E ACCESS_
NUMBER
You have entered an
invalid access # for
your Travel Card
Customer X X R
255 Invalid
Service Type
And Access #
Combo
E ACCESS_
NUMBER
You have entered an
invalid access # for
your Travel Card
Customer X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
256 Invalid
NPA/NXX or
NPA/NXX
Split Error
E ANI is involved in an
area code split, please
check NPA/NXX
Customer R
257 Please
Specify Card
Number Or
Random
Quantity
E If you do not specify a
cmp_group_cd in the
file format, you MUST
specify either a random
quantity or specific
code (you have received
this error since neither
field has been
populated).
X R
258 Oracle Error B These rejects are your
AM’s responsibility -
refer to the .FIX file in
your results directory
to see the corrective
actions taken if you
submitted a GBUS
file. If you did SOE
you will see this in the
results box and your
AM will pull a report
to work the reject.
R
259 Please submit
a valid 14
digit Travel
Card Code
E Please verify all of
the card info. entered
Customer X R
260 Card Exists
On Another's
Account
E The card you
requested already
exists on another
Carrier account
R
261 No PAC
Digits Found
For VPAC
E VPAC_IN
DEX_NO
Please enter the PAC
digits for this PAC
code
Customer X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
262 8XX Profile
Is Not
Created
B These are rejects your
AM is responsible for
- refer to the .FIX file
in your results
directory to see the
corrective actions
taken.
Whl Prov.
Support
R
263 WTN and
BTN do not
have the same
NPA or LEC
(LNP)
B WTN Please correct your
WTN/BTN
combination. If the
error is LNP you
must add the WTN to
equal the BTN.
Customer X R
264 8XX Does
Not Exist In
Database
E WTN You have requested a
Change, Disconnect,
or Block for a
Component that does
not exist on your
account.
R
265 No Product
Account ID
on Record
E PRODUCT
_ACCOUN
T_ID
You must specify a
Product Account ID
to process the record/
order in your file.
X R
266 8XX Does
Not Exist Or
Is Active.
Can Not Be
Unblocked
E WTN The 8XX you have
requested to be
unblocked is either
not on your account
or is still active.
R
267 Last Profile
Not Found.
Can Not Be
Unblocked
E WTN Your request to
Block, Unblock,
Change, or
Disconnect an 8XX
cannot be processed.
The profile does not
exist. Please contact
your AM.
R
268 Resp Org ID
is not
available for Complimentary Service
E COMPLEM
ENTARY_8
XX_IND
The Resp Org ID you
have specified is not
a complimentary
service provider.
X X R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
269 Invalid
Complimentary
8XX Indicator
E COMPLEM
ENTARY_8
XX_IND
You have specified a
value other than Y or
N in the
complimentary
indicator field.
Please correct and
resend the record.
X R
270 Please
provide a
current LOA
date
E LOA_DATE The LOA you have
provided is too old.
For an 8xx the LOA
Date must be within
30 days. Please obtain
a current LOA from
the enduser and resend
this record with the
current LOA date. For
an ANI the LOA Date
must be within 90
days. Please submit
the updated LOA Date
in Control Center.
Customer X X R
271 8XX Does
Not Exist Or
Is Inactive.
Can Not Be
Blocked
E WTN Please check the
status of this 8XX.
Not on account or
already blocked.
Customer R
272 Invalid
InterLATA
PIC Indicator
E INTERLAT
A_PIC_IND Please enter a valid
InterLATA indicator
"Y" or "N"
Customer X R
273 Invalid
IntraLATA
PIC Indicator
E INTERLAT
A_PIC_IND Please enter a valid
IntraLATA indicator
"Y" or "N"
Customer X R
274 Please
Specify
Requested
Card Number
E REQSD_C
ARD_NO
Please submit the
card # to block this
card
Customer X R
275 No Order ID
on Record
E ORDER_ID Please submit an
Order ID
Customer X R
276 Equal Access
Not Available
for BTN
E BTN BTN submitted is not in
an equal access area.
No FGD available.
Customer R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
277 Invalid
Service Type
and
WTN/BTN
combination
E You have requested a
Travel Card Code
and an ANI in the
same record in your
file. These two
transactions must be
submitted separately.
X R
278 There is
nothing to
change.
E You have requested a
change to a record,
but not entered any
new information.
X R
279 WTN/BTN
are not in the
same LEC
(LRN).
B BTN Please verify the
WTN and BTN
combination. Must
be in same LEC.
Customer X X R
280 This 8XX
does not exist
on your
account
E WTN Please verify the
status of this number,
does not exist on
your account.
Customer R
281 The Travel
Card Code you
have submitted
is not on your
account
E REQSD_C
ARD_NO
Please verify the
Travel Code #; it
does not exist on
your account.
Customer R
282 Alphanumeric
VPAC Index
block on
Record
E VPAC_IN
DEX_NO
Please verify your
VPAC index, only
numeric #'s are valid.
Customer X R
283 No Class of
service on
record
E CLASS_OF
_SERVICE
_CD
Please enter a COS
for your 8XX.
X R
284 8XX Will be
Added to
Your
Account
B WTN The 8XX is currently
provisioned via
dedicated facilities
and will be added to
your account
manually. Please
Contact your AM.
R
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Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
285 Requested
Card Number
already exists
on your
account
E REQSD_C
ARD_NO
This card already
exists on your
account.
Customer R
286 WTN
submitted
with future
LOA date
E LOA_DATE Numbers can not be
submitted with a
future LOA date.
X X R
287 WTN not
transferable.
ANI already
PIC’ed to
CenturyLink.
E CARE_IND Please contact your
AM.
R
288 ANI not
processed –
IntraLATA
not available
E INTRALAT
A_PIC_IND You have requested
IntraLATA services;
however Carrier is not
authorized to
provision IntraLATA
with the Local Service
Provider at this time.
ANI was not added to
your account.
X X R
289 Cannot
Transfer -
Currently
Provisioned
B WTN R
290 Component
was
disconnected
due to fraud
B Check with your AM,
if component has
been bill end dated
for 30 days, it can be
transferred.
R
291 Component
was
disconnected
due to ARMS
B Check with your AM,
if component has
been bill end dated
for 30 days, it can be
transferred.
R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
292 Intl Orig/Term
selection
invalid. Select
B, V, O, or T
E INTERNA
TIONAL_I
ND
Select valid selection:
B, V, O, or T
R
293 Invalid CIC E REQSD_C
ARD_NO
R
294 Invalid CARE
Indicator
B CARE_IND This field must contain
either an S or Y.
X X R
295 Not allowed
to use PIC
option
“OTHER”.
E CARE_IND This field must contain
either an S or Y.
R
296 CIC is not
valid for
customer.
E REQSD_C
ARD_NO
Customer is not set
up for Alt-CIC
product or customer
entered wrong CIC.
R
298 Invalid card
number.
E REQSD_C
ARD_NO
You have entered an
incorrect card number
on the change screen.
X R
299 Please specify
primary name
and/or intl ind.
E PRIMARY
_NAME
This field must
contain primary name
and/or int'l. Indicator.
X X R
300 ANI Reject -
ANI Already
exists on
another acct
for another JI
E R
301 Underlying
Carrier not
ordered -
Contact Toll-
Free Systems
B R
303 CIC not
available for
this area -
please resend
as default CIC
B R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
304 No PAC or
VPAC
allowed on
Cellular or
Payphone
E R
305 Address
information is
not allowed
B R
306 Primary name
is required.
E This field must contain
a Primary name.
X X R
307 Incomplete
address
information.
E Incomplete address
was entered. Please
re-enter with correct
information.
X X R
308 Invalid
address
information.
E Invalid address was
entered. Please re-
enter with correct
information.
X X R
309 Invalid resend
indicator
E R
310 No data given
on record to
change
E R
311 Cannot
change Info
for dedicated/
OCC 8xx
B R
312 Card does not
exist
E R
313 Cannot
resend card
E R
314 Card is
Inactive
E R
315 Invalid action
code for 8xx
E R
316 Alphanumeric
Card number
on record
E REQSD_C
ARD_NO
R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
317 Invalid
number of
PINs for 10
digit card
number
B REQSD_A
MT
R
318 Error while
inserting
record into
toll_free_servi
ce
B R
319 Carrier does
not provide
service in this
region
E Submit In Region
components via the
appropriate Carrier.
R
320 State has not
approved the
Merger
E R
321 Invalid
NPA_NXX
does not have
a state
association
E Usually refers to an
invalid NXX.
R
322 Invalid JI
Combination
E If the CARE
Indicator is set to Y,
you must choose Y
for Inter or
IntraLATA, or Both.
X X R
323 Invalid
Customer ID
for the batch
E Correct Header
Record or contact
your AM
X R
324 Customer ID
and Customer
Account do
not match
E Correct Header
Record or contact
your AM
R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
325 Customer
Account and
service do not
match (US
West
divestiture)
E Related to US West
Merger; you may
only submit Out of
Region components
on Carrier account.
R
326 Unable to
determine
Customer Type
(US West
divestiture)
E On an ANI, you must
populate if customer
type is Business (B)
or Residence (R).
R
327 8XX Rejected
- Currently
provisioned as
Dedicated
Service
B WTN R
328 ANI Rejected
Invalid
Submit Date
E SUBMIT_
DT
Please enter the
correct submit date
YYYYMMDD
R
328 8xx Rejected
Invalid
Submit Date
E SUBMIT_
DT
Please enter the
correct submit date
YYYYMMDD
R
328 BC Rejected
Invalid
Submit Date
E SUBMIT_
DT
Please enter the
correct submit date
YYYYMMDD
R
329 Invalid NPA
for 8XX Ring
To
E BTN R
330 CUSTOMER
_ACCT_ID is
not that of the
Customer
E R
340 Failed to create
notification E R
401 WTN Is Not
Transferable
B WTN The WTN can not
automatically transfer
to your acct; Contact
your AM
Cust/AM R
Continued on next page
Switched Services Ordering – Error Handling, Continued
Switched Error Codes & Messages (continued)
Code Message Int/
Ext/ Both
associated_ column_
nm
Corrective Action Respon-sible Party
Single Order Entry
Correct-able
Rejects
File Correct-
able Rejects
Accept/ Reject
402 8XX Is Not
Transferable,
please submit
a STFO
OLOF
B WTN 8XX is not
Transferable; Contact
AM
Cust/AM R
403 Card is already
disconnected E R
404 No disconnect/
suspend reason
code found
B R
405 8XX exists on
another open
CenturyLink
order
B R
406 8XX Change
Order not
allowed
E R
407 8XX Transfer
from a Touch
America Acct
is NOT
ALLOWED
E R
502 Card Address
Validated
Successfully
E A
505 Card Address
Modifed By
Addr Vldtn
Software
E R
508 Card Address
Failed
Validation
BC_ADDR
_L1_TXT
E R
509 Address
Validation
could not be
performed
E R
510 Autoblock /
Unblock
Failed
E E R