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Sweet Street Desserts “Beyond Balanced Desserts”

Sweet Street Desserts “Beyond Balanced Desserts”

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Page 1: Sweet Street Desserts “Beyond Balanced Desserts”

Sweet Street Desserts

“Beyond Balanced Desserts”

Page 2: Sweet Street Desserts “Beyond Balanced Desserts”

• 25 years of Frozen Gourmet Dessert Expertise• Privately held company with Woman Owned

Minority Status• Extensive Product line• Innovative, quality driven organization• Extensive dessert marketing research • Current manufacturing environment is 180,000

square feet• Facility located in Reading, PA• 99.9% fill rate

SWEET STREET COMPANY OVERVIEW

Page 3: Sweet Street Desserts “Beyond Balanced Desserts”

Cutt ing Edge Desserts For Every Slice of the Day

Our Mission

We at Sweet Street Desserts choose to be the leader in the gourmet dessert industry, setting the standard by which all others are judged.

Being a leader in “sweet indulgence” is our way of life. To maintain our leadership, we will be missionaries of the dessert experience, expanding its pleasures to all parts of the day and all parts of the world. With our unwavering commitment to profitably create a constantly evolving and extraordinary line of great tasting, high quality desserts, innovation will always be essential to our success and cutting edge products will always be our future.

Page 4: Sweet Street Desserts “Beyond Balanced Desserts”

Above all, we are dedicated to creating a dynamic and gratifying environment so compelling, our customers, suppliers and co-workers will want to participate in achieving mutual success. By continuing to conduct ourselves with the utmost integrity and by anticipating the best interests of these valued people, our company’s sweet success will be certain.

Our Mission

Page 5: Sweet Street Desserts “Beyond Balanced Desserts”

Patrons rate taste and appearance as the two most important qualities when choosing a dessert.

Sweet Street is rated #1 in taste and appearance by commercial and non-commercial operators

Sweet Street #1 in Taste.

Commercial Operators1 61.8%

Nearest Competitor 42%

On-Site Operators2 57%

Nearest Competitor 39%

Sweet Street #1 in Appearance.

Commercial Operators1

65.1%

Nearest Competitor 41.5%

On-Site Operators2 63%

Nearest Competitor 36%

Page 6: Sweet Street Desserts “Beyond Balanced Desserts”
Page 7: Sweet Street Desserts “Beyond Balanced Desserts”

Sweet Success Elite Program

• Designed to enable you to maximize your dessert sales, increase check averages and cater to your important customer base.

• The SSD Sweet Success Elite program provides the tools and knowledge to take your dessert menu to the next level.

• Each part of our Elite program is designed so that it is customizable specifically for your needs.

• The Elite program consists of our Balance Dessert Menu Building Program, the facts behind customer satisfaction and desserts, our LTO program, a wait staff training program, and our Sweet Reward program that enables you to earn points that can be used for merchandising materials and other prizes.

Page 8: Sweet Street Desserts “Beyond Balanced Desserts”

Customer Satisfaction A Critical Component of Success

• The restaurant industry is built on patron frequency– This is the lifeblood of the industry – gaining and keeping repeat customers

• A restaurant’s reputation is built on the quality and consistency of their product.

– This differentiates long term growth and short term trendiness

• Customer Satisfaction is the most important attribute to measure consistency and to determine the potential for repeat business.

• Statistics show a powerful correlation between dessert sales and increases in Customer Satisfaction.

Page 9: Sweet Street Desserts “Beyond Balanced Desserts”

Desserts are Important to our Important Customers.

% Increase Segment

38.1% Full Service Upscale Hotel Group

30.7% Mid-Scale Italian Category

29.5% Major Casual Dining Chains

29.1% Casual Dining Steak/Rib Category

25.7% Major CD Bar & Grill Chains

23.6% Casual Dining Bar & Grill Category

Source: MPD Group/MPD Food World/Crest

• Dessert incidence increase significantly with patrons who are overall highly satisfied with their experience.

•Highly Satisfied customers are your most important patrons

•Frequent your establishment regularly

•Encourage others to patronize it

•Create positive word of mouth advertising

•Loyalty and resulting repeat business drive your bottom line

Page 10: Sweet Street Desserts “Beyond Balanced Desserts”

Desserts Turn Satisfied Customers Into Highly Satisfied Customers.x

+29.7%

• Customers who rank their “overall experience” highly satisfied increase by 29.7% when they order desserts.

Major Casual Dining Chains

With Dessert Without Dessert % Change

33.5%43.4%Highly

Satisfied

79.3% of patrons felt the after dining experience influenced the overall satisfaction level of a meal

Page 11: Sweet Street Desserts “Beyond Balanced Desserts”

Moving a customer from Satisfied to Highly Satisfied can lead to great things!!!

Satisfied Highly Satisfied

Visits per month 4.2 visits 7.3 visits

Length of patronage 4.4 years 8.3 years

Average monthly spend

$ 210 $ 318

96% of patrons tip more when they are highly satisfied with their restaurant experience

99.3% of patrons frequent an establishment more frequently when highly satisfied

96.5% of patrons always or will often, recommend a restaurant if they are highly satisfied

Page 12: Sweet Street Desserts “Beyond Balanced Desserts”

How Do We

Remove the

Word

Average

from Every

Check?

Page 13: Sweet Street Desserts “Beyond Balanced Desserts”

Convince Just One Customer and You’ll Sell More Desserts….

• 82.4% would order dessert when someone else at the table orders dessert. 4

• 76% would order a dessert specifically made to be shared.5 Train waitstaff to encourage your customers to share.

• 65.8% would order coffee and tea or an after-dinner drink when someone orders a dessert. 5

• 88% would order coffee and tea or an after-dinner drink with their dessert. 5

• 47.9% of patrons choose a restaurant because it serves a dessert they like.

Page 14: Sweet Street Desserts “Beyond Balanced Desserts”

The balanced dessert menu—a brilliant way to sell more desserts.

• Offer the flavors that appeal to patrons.

• Offer the choices that appeal to a broad base of customers

• Offer the textures that add to appeal.

• Present an array of shapes

• Present desserts beautifully to tempt purchase

1Restaurant Hospitality/Food Management Research, 20022Penton Media, Inc. Consumers Dessert Usage Study, 2001, (of 1,088 surveyed)

•Textures also give your waitstaff a good starting point for mouthwatering descriptions.

• Research shows these are your patrons’ favorite dessert flavors:- Chocolate- Citrus- Fruits and Nuts

- Cheesecake

• With these four flavors, you can appeal to 88% of patrons.5

Page 15: Sweet Street Desserts “Beyond Balanced Desserts”

Significantly Increase Check Averages with the Right Mix of Desserts.3

DESSERT CHECK AVERAGE INCREASE

Brownie 31.8%

Cakes 56.1%

Cheesecakes 104.8%

Cobblers/Crisps 72.6%

Pies 17.2%

Other Non-Frozen Desserts 62.3%

Average Eater Check. Dessert, excluding ice cream.

Page 16: Sweet Street Desserts “Beyond Balanced Desserts”

The economics behind the Power of One

• Sell ONE dessert to a Table of 5 and see how it effects the check average

– 66% would order coffee, tea or an after dinner drink

• (3 of 5 x $2.50 = $7.50)– 88% will order coffee, tea or an after dinner

drink with their own dessert• (90% order $2.50 beverage = $2.25)

– 82% would order dessert when someone else at the table orders dessert

• (3 of 5 x $3.95 = $11.85)

Penton Media research, 2002

Page 17: Sweet Street Desserts “Beyond Balanced Desserts”

“Wow” them with Presentation.

• 89% are influenced to buy based on the appearance of the dessert.5

• A dessert cart, with attention to presentation, is a legendary influencer in the buying decision.

• An original platescape can give any dessert your signature.

• Include a visual description in your menu to capture patrons’ imaginations early in the meal occasion.

Page 18: Sweet Street Desserts “Beyond Balanced Desserts”

Dessert “Limited Time Offers” Increase The Bottom.

• Dessert LTO’s are a great tool to increase dessert incidence and boost the bottom line.

• Dessert LTO’s will give your waitstaff a “special” reason to review the dessert menu...even to your most loyal customer base.

• LTO’s provide your patron’s something they want...something “special”.

Page 19: Sweet Street Desserts “Beyond Balanced Desserts”

1992 1994 1996 1998 2002

74% 79% 83% 81% 94%

Year

% Agreement

Offering New/Unique Items Are More Important Than Ever.6

• 94% now agree with the statement that they are looking for new items they don’t prepare at home.

Page 20: Sweet Street Desserts “Beyond Balanced Desserts”

Limited Time Offers (LTO’s). Big Time Sales Spikes.

• LTO’s refresh your dessert offering, can spike menu importance by 38%, and boost sales in your operation.7

• 82% of LTO’s become regularly menued items, increasing sales long-term.

• 68% of consumers say that the price of desserts does not influence their decision whether or not to order dessert.

Page 21: Sweet Street Desserts “Beyond Balanced Desserts”

Tips for a Successful LTO.

• Offer something new that complements your main dessert menu’s balance.

• Use LTO’s to build your dessert menu and increase price point.

• Create 6-8 week promotions at least four times per year.

• Promote seasonal items during major holidays.

• Use table tents and menu inserts to effectively promote.

• Train your staff on selling desserts and raising check averages.

Page 22: Sweet Street Desserts “Beyond Balanced Desserts”

PULL-THROUGH SALES: SELLING A GREAT DESSERT MENU

More benefits from Sweet Success LTO program.

- Mardis Gras - Father’s Day

- Valentine’s Day - Graduations and Weddings

- Easter - Halloween and Thanksgiving

- St. Patrick’s Day - Independence Day

- Cinco de Mayo - Christmas and New Year’s

- Mother’s Day

MARDI GRAS(Jan 3 THROUGH Feb 28)

VALENTINE’S DAY(Jan 3 THROUGH Feb 28)

ST PATRICK’S DAY(Feb 1 THROUGH Mar 31)

EASTER(Feb 1 THROUGH Mar 31)

CINCO DE MAYO(Apr 1 THROUGH May 31)

Logo

Keep Dessert LTO’s Fresh Year-Round Choose from our full-line of high-end desserts tied to holidays and special occasions.

Page 23: Sweet Street Desserts “Beyond Balanced Desserts”

PULL-THROUGH SALES: SELLING A GREAT DESSERT MENU

More benefits from Sweet Success LTO program.

MOTHER’S DAY(Apr 1 THROUGH May 31)

FATHER’S DAY(May 1 THROUGH June 30)

Graduation, Weddings, etc.(May 1 THROUGH June 30)

INDEPENDENCE DAY(July 1 THROUGH August 31)

INDEPENDENCE DAY(July 1 THROUGH August 31)

HALLOWEEN/T’GIVING(Apr 1 THROUGH May 31)

Page 24: Sweet Street Desserts “Beyond Balanced Desserts”

• Customizable program offers tips for selling desserts, detailed descriptions, and incentives to inspire your staff to sell desserts.

• Helps waitstaff become more well-informed and better at selling desserts.

• Increases waitstaff involvement which also increases check averages to help you and your staff make more money.

Our Sweet Money Waitstaff Program.

80% of patrons would be more likely to order a dessert if the waiter or waitress is enthusiastic and knowledgeable about the dessert

Page 25: Sweet Street Desserts “Beyond Balanced Desserts”

• Increase in Customer Satisfaction• Decrease in employee turnover.• Increase in revenue.• Increase in overall check average.• Increase in individual’s tip.

Other Benefits of a Well-Trained Waitstaff.

A well-trained wait staff, coupled with desserts, can greatly increase customer satisfaction.

WITH WITHOUTDESSERT DESSERT

Accuracy of order 57% 47%

Made me feel like a valued customer 45% 35%

Pleasant, friendly service 51% 41%

Fast, efficient service 39% 32%

Results from major casual dining chain.

Page 26: Sweet Street Desserts “Beyond Balanced Desserts”

• Templates available for the most popular Point-of-Sale materials.

- Clean, classy design.- Stunning color photography.- Mouthwatering descriptions.- Customized by YOU.

• You simply choose:- Merchandising format and options.- Products you want to sell.

• Fast, affordable, easy.

• Available at sweetstreet.com

Sweet Shop powered by I-Extend Customized Point-of-Sale.

Page 27: Sweet Street Desserts “Beyond Balanced Desserts”

Influence Patrons to Buy.

• 95% are more likely to order dessert if their favorite flavor is on the menu.5

The top five influencers.5

- 95% Favorite Flavor on Menu- 89% Appearance of Dessert- 85% Photo of Dessert- 80% Dessert on Cart/Tray- 70% Spouse/Companion

• Nearly half skip dessert if their favorite isn’t on the menu.5

• Price matters little. Fewer than a third say it influences their decision to order dessert.5

Page 28: Sweet Street Desserts “Beyond Balanced Desserts”

Show them the Dessert and they will order

• 85% of patrons would order a dessert they have not tried based on a photo or description.5

• The four most effective POS elements5:

Photo on Menu

85%Table Tent

52%

Poster/Counter Card

36%Menu Clip-On

42%

Page 29: Sweet Street Desserts “Beyond Balanced Desserts”

• Earn fabulous rewards just for purchasing Sweet Street Desserts.

• Points can be redeemed for Point-of-Sale materials or great merchandise for yourself or as sales incentives for your staff.

Sweet Rewards Program Puts the “Sweet” In The Street

Create patron “reward” programs, waitstaff incentives or treat your establishment to some new equipment...

Page 30: Sweet Street Desserts “Beyond Balanced Desserts”

Desserts Ensure Sweet Success

• Desserts improve customer satisfaction

• Desserts increase your check average

• Desserts drive complement sales

• Desserts drive repeat business

• Desserts should be strategically important to you and your

business!

Page 31: Sweet Street Desserts “Beyond Balanced Desserts”

1 - A&G Research, 20012 - NRN Research, 20003 - The NPD Group/NPO Passworld/CREST/Customer Satisfaction Research, March, 20044 - Penton Media, Inc. Consumers Dessert Users Study, 2001 (of 1,088 surveyed)5 - Restaurant Hospitality/Food Management Research, 20026 - NPD Crest LTO Analysis, 20047 - Technomic (DATE)X - NEED SOURCE IF WE HAVE ONE

Sources