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Swedish IT Outsourcing Intelligence Report 2012 is based on the results of the 3d Annual European IT Outsourcing research 2012.
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European IT Outsourcing Market Intelligence
European IT Outsourcing Intelligence Report: Sweden
2012
Prepared by IT Sourcing Europe Limited based on the results of the 3d Annual Swedish IT Outsourcing versus In-House Software Development Research 2012
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 2
CONTENTS
.......................................................................................................................... 3 ABOUT THE SURVEY
..................................................................................................................... 4 RESPONDENTS PROFILE
......... 6 SWEDISH IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES, PROBLEM SOLVING
.................................................................................................. 11 CLIENT – VENDOR RELATIONSHIPS
................................................................................ 13 OUTSOURCING COSTS & COST EFFECTIVENESS
.......................................................................................................... 14 OUTSOURCING IMPRESSIONS
....................................................... 16 IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES
....................................................................................................... 18 FUTURE USE OF OUTSOURCING
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 3
ABOUT THE SURVEY
The Swedish IT Outsourcing versus In-House Software Development Survey 2012 was conducted
between September 18 and October 4, 2012, in the frames of the 3d Annual All-European IT
Outsourcing research.
Survey goals:
Explore factors that drive Swedish companies to outsource their software development / IT
function(s) onshore, nearshore and/or offshore
Identify key challenges of the outsourced and in-house software / web development
Benchmark the current and future demands for IT outsourcing services across diverse
industries
Benchmark the current and future demands for IT resources within Sweden
Find out which business model works best for the outsourced software development and
why
Compare and contrast the actual incurred versus contracted costs of ITO services
Explore the current level of satisfaction with ITO service providers and quality of delivered
software products/services
Explore factors keeping Swedish companies away from adopting IT Outsourcing
Explore the key challenges and problem solving best practices adopted by Swedish
companies that develop / manage their software solutions in-house.
The survey was available online and hosted by SurveyMonkey, the world’s leading provider of web-
based survey solutions. In order to reach as many Swedish companies as possible, IT Sourcing
Europe used its own database of business contacts and sent out a survey invitation email to each
company’s decision maker(s) (C-level executives, IT Managers, Directors, Heads of Software
Development etc).
Additionally, inbound marketing initiatives were launched in order to attract more companies to
participate in the survey. In the frames of this initiative, the following steps were taken:
Online press releases and survey announcements distribution;
Survey localization and optimization in social media such as LinkedIn, XING, Facebook,
MobileMonday Stockholm, Twitter, Word Press
Number of survey participants – 703 Swedish companies, of which 263 were IT / software
development outsourcing companies and 440 – companies developing their IT solutions in-house.
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 4
RESPONDENTS PROFILE
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 5
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 6
SWEDISH IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES,
PROBLEM SOLVING
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 7
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 8
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 9
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 10
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 11
CLIENT – VENDOR RELATIONSHIPS
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 12
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 13
OUTSOURCING COSTS & COST EFFECTIVENESS
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 14
OUTSOURCING IMPRESSIONS
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 15
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 16
IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 17
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 18
FUTURE USE OF OUTSOURCING
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 19
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 20
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 21
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 22
European IT Outsourcing Intelligence Report: Sweden 2012
IT Sourcing Europe 2012 | All Rights Reserved Page | 23
About IT Sourcing Europe IT Sourcing Europe is a UK-based market intelligence company specialized in the European IT Outsourcing market research and consultancy. IT Sourcing Europe provides:
Top quality quantitative and qualitative ITO market research and fieldwork services Evaluation of Central and Eastern Europe's ITO services providers and their factual
capabilities to deliver innovative technological solutions on time and on budget Free consulting services for European companies planning to outsource IT / software
development functions and / or change their current ITO strategy / engagement Ad-Hoc ITO strategy development and full-cycle support
Our Contacts:
The Meridian, 4 Copthall House, Station Square
Coventry, West Midlands,
CV1 2FL United Kingdom
Email: info(at)itsourcing-europe.com
Tel.: +44(0)2476992505
Web: www.itsourcing-europe.com
Registration at the UK Companies House: 07217899
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You are free to use, share and/or remix any part of this work as long as you attribute it to IT
Sourcing Europe.