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2
Introductions
What is SWAN?
Progress to Date
Contract Structure
Governance
NSS SWAN Team
Engagement Process
SWAN Costs
Potential Benefits
Progress to date with Tranche 2 Customers / Local Authorities
Content
3
NHS National Services Scotland (NSS) - Information Technology
Dennis Betts
IT Business Partner - Accelerated Shared Services Programme (ASSP)
Ron MacDonald
Head of National Infrastructure + Head of SWAN Service
Introduction
4
The Scottish Wide Area Network (SWAN) will deliver a single, secure public services communications network available for the use of any, and potentially all, Public Sector Organisations within Scotland.
What is SWAN?
CatalogueServices
SharedServices
BespokeServices
ValueAdded
Services
An enabling
infrastru
cture for
the Scottish Public
Sector
5
SWAN Architecture
SWANNational
MPLSCore
network
Flexible Site Connectivity
Flexible Site Connectivity
Secure GatewayDNSNTPRASContent Filtering
GLASGOW
Secure GatewayDNSNTPRAS
Content Filtering
EDINBURGH
External Networks
Connectivity
Peering, Security and
Shared Services
SWANRegional Network
SWANRegional Network
InternetJANETN3PSN
6
Approach
Systems Integrator approach ….most appropriate supplier
BTW, BTO, VMB, VF and TTB all engaged
High-capacity core network, covering 6 key nodes across Scotland
A wide range of standard Catalogue services
20 bandwidth and 6 technology delivery options
Security options - IL0 and IL2 initially – IL3 to follow
PSN and ISO27001 compliance
SWAN Network Operations Centre in Scotland
Online Service Information Portal
Bespoke and Value Added Services
7
Catalogue Services 54 initial Connectivity Catalogue Items
Different performance characteristics and SLA based on technology
Bandwidths from 500k to 1Gb
Range of delivery technologies
ADSL2/ADSL2+
Bonded ADSL
Ethernet First Mile
Asymmetric EFM
Fibre-to-the-Cabinet
Wireless
Fibre
Resilient options
Internet
Point-to-point
User and site VPN
8
Shared Services Third Party Gateways
Internet – 2 x 3Gb/s active/active (10Gb bearer)
Janet – 2 x 10Gb/s active/active
N3 – 2 x 1Gb/s
PSN – 2 x 100Mb/s
Shared Services
DNS (hosting and resolution)
NTP
Mail Relay (including AV, anti-spam)
Web filtering (IWF and URL)
Secure Gateways (internal and external)
Remote Access (per-user cost)
Network monitoring (Solarwinds Orion)
CPE management and support
Value Added Services
9
Progress to Date
SWAN Programme - Site Transition StatusSite Transitions to SWAN Complete 440
Education Scotland 3PFS 0
NHS Non-Cloud (N3) 8NHS Non-Cloud (Non-N3) 0
NHS Cloud 429
Programme - Non Cloud Transition Status Updated: 30 September 2014
Site Status Total EdS PFS NHSNot Ordered 333 1 277 55Order Placed & In Progress 256 46 99 111Order On Hold 134 0 12 122Site Ready for Transition (Awaiting Regional Network) 44 0 0 44Site Ready for Transition (Regional Network Ready) 31 1 7 23Transition to SWAN Complete 11 3 0 8
Total Sites 809 51 395 363
Transitions for PFN & West Lothian Council yet to start
Core Network and Shared Services established, tested and available for use
10
• The Framework Agreement will continue until the last Call-Off Contract has expired being a date no later than 31st March 2026
SWAN Contract
Framework Call-Off Period – 6 years
14th February 2014
31st March 2020
Window for placing Orders - 3 years
Managed Exit - 3 years
31st March 2023
31st March 2026
• No new Call-Off Contracts may be entered into after 31st March 2020• Call-Off Customers are entitled to continue placing Orders until 31st March 2023
• All Orders placed must expire on or before 31st March 2026
11
Contract Overview
Framework Agreement
Membership Agreement
Shared Services Call-Off Contract
Call-Off Contract
Call-Off Contract
Call-Off Contract
Call-Off Contract
12
Single Call-Off Customer
Perform all obligations without support – may suite larger organisations
Direct contractual relationship between all parties
Establish a new Contractual Hub
Perform OR share all obligations for the benefit of all Public Sector Bodies (Service Recipients) within the Contractual Hub – may suite groups of organisations with a commonality
“Lead” organisation contractually responsible on behalf of Service Recipients
Join a Pre-Existing Contractual Hub
Join via a Change Control Note (CCN) to an pre-existing Call-Off Contract
May provide local administrative, operational and financial benefits
Contracting Methods
13
SWAN Governance
SWAN Programme Board
Chair = Anne Moises
Scottish Government CTO
SWAN Management Board
Chair = Robin Wright
SWAN Design Authority
Chair = TBA
SWAN User & Delivery Forum
Chair = TBA
14
NSS Role and Responsibilities
Contracting Authority for the Shared Services Call-off Contract and the Framework Agreement.
Central Management service provider for SWAN
Twenty Eight responsibilities
• Core NSS Services
• Detailed in the Membership Agreement
• Summary as follows
15
Core NSS Services
Contract management
Service Catalogue management
Administration of SWAN Management Board, User forum, and Design Authority
Financial management and billing
Service management
Project management, including risk and issues log
Architecture management
Security management
One to one meetings with Call-off Customers during transition phase.
16
SWAN AUTHORITY TEAM
Andy Robertson
Director IT / Senior Supplier
Ron MacDonald
Head of SWAN Service
Colin Howarth
SWAN Security Manager
John Potts
SWAN Technical & Architectural Support
Roddy Cameron
SWAN Contract Manager
Ian Tootill
Finance Support
Ian Cordner
SWAN Service Manager
CLO / CMS
Legal Support
Ross Walker
SWAN Project Manager
Project Support Service SupportTechnical &
Architectural Support
Dennis Betts
SWAN IT Business Partner
Full timeResource
18
SWAN Costs
18
Catalogue
Capita Amount NSS
Shared Services
Shared ServicesSet-Up
Transition Charge
ContractManagement
Member TransitionManagement
Legal Review
£ Variable
Increased basedon chosen SLA
£6.4m over6 years
£ Variable
Currently £404kper annum
20% of £404kshare or £1k min
£2k
19
Market favourable circuit costs
Each circuit competed via service integrator model & gain share mechanism
Reduced Tranche 2 Customer WAN Procurement time & costs
Greater technical credibility:
Improved bandwidth
Full use of all access connection technology methods
Greater network resilience, availability and security
Increased presence in rural areas
Shared Services included as standard
Potential for further benefits through Value Added Services enabled by SWAN e.g. collaborative environments & data sharing
High Level Benefits
20
SWAN offers a range of benefits and it is important that you are comparing like for like.
SWAN – Benefits Realisation
• Capita will be happy work through this with each Tranche 2 Customer
• Andy Williamson has also produced a benefits realisation document that will assist you in this process
Shared Services
• Included in the service
Value Proposition
• Zones
• Site Numbers = discounts
Supports PAN Public Sector Collaboration
Building the ROI for SWAN Connectivity Services
SWAN Assured
SWAN Shared VRF
OJEU Scope
Bandwidth Uplifts
PSN ArchitecturalPatterns
Simplified Security
QoS EnabledMail Relay
PSNConnectivity
Managed CPE Router
Policy Deliverables
RemoteAccess
Internet
Self Governance
ManagedService
FuturePrice
Certainity
ProcurementCost
Network Optimisation
Service Information
Portal
ValueAdded
Services
Web Filtering
NetworkManagement
Platform
22
Key messages
Discounts for all, as new customers join
It is more than connectivity
Sharing of data and information