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Vol. 8 No. 3 July-September 2019 (Special Issue)

ISSN (Online) : 2322-0449ISSN ( ) : 2277-6753PRINT

Department of Master of Business Administration

Swami Ramanand Teerth Marathwada University, Nanded, (MS) India

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221

Abstract

Transportation plays a vital role in human life for achieving various goals. There is a

good relationship with development of city and movement from one place to another place The

process of modern economic development road transportation plays important role and rapid

growth of cities. The road transportation is most important such as movement is the feature of

human nature. This simply means movement of person from one place to another for getting

comfort journey availing day to day necessities and to earn bread and butter. Road transportation

play important role in human life. It may be transport the human being or material from one

place to another place, for this purpose Maharashtra State Road Transport Corporation has

played important role for common people living in village or city. There is need of bus vehicles to

reach their destination. Since independence, passenger road transport in India has been growing

fast and has acquired considerable importance as a discrete activity with huge growth potential.

In metropolitan region or city or village are give very important for transportation. During the

last few decades a steep growth in the population of Maharashtra has been observed due to the

availability of job opportunities, education, tourist places, in the surrounding area. Due to rapid

growth of population there is a huge pressure on the public transport for the mobility of people

for their various aspirations. . The main purpose of this research is to study job satisfaction of

employees in Maharashtra State Road Transport Corporation in Nanded division.

Keywords: job satisfaction, Transportation, Corporation, destination, passenger

Introduction

Today the urban transport has become a very big problem in the metro cities, for daily commuters

transport is very crucial to enhance trade, maintain national relationship composed and enables people

to advance the quality of their lives. The existing position of the world is mostly because of the

developments that have takes place in the sphere of transport. In Maharashtra Road passenger transport

has a great future developing at a rapid speed, which is very important in the mobilization of people

from one part of the city to the other.

The today's world is most development in place due to good services of transport. Effective

transportation is indispensable to economic progress. Transport is very enhancing trade, maintain

* Professor, School of Comm. & Mgt. Sciences, SRTM University, Nanded. Email ID: dmkhandare65@gmail.com

A Study of Job Satisfaction of Maharashtra State RoadTransport Corporation Employees in Nanded Division

– Prof. Dr. D. M. Khandare*

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national relationship. Today the urban transport has become a very big problem for daily commuters.

The Maharashtra state has their own transport service to fulfil the need of growing cities. The word

transport (British English) or Transportation (American English) is the movement of people and goods

from one place to another. The origin of transport from the word 'transport 'is Latin word 'transporter'.

The mean of 'transporter 'are 'Trans' means '(across)' and 'porter' means '(to carry)'. However the

term 'transport 'and

'Transportation'has been used to denote the same meaning. The basic necessity of the society is

to provision for continues and without interruption of mobility of persons and materials. The continue

endeavour of the western countries was resulted into distinct stages of transport evolution. There are

many stage of transportation, among these stage the fourth stage is started with motor age and the

growth of transport and introducing the mobility of road transport world. The road transport is more

easy accessibility, reliability, flexibility of operations and give door to door service to their passenger

due to this the demand of road transport in India's is increased. It is a key factor to social, regional and

economic cohesion, including the development of rural areas. The passenger requirement of India is

85.2% in the data up to March, 2010 and remaining 14.8% are carried by railway at present. In India

public transport through road is a cheap and convenient mode of transport. For short and medium

distance the India's passenger prefers to road transport through bus. In India number of buses is

specifically designed for urban area. After the liberalization in India many state transport corporation

was introduced various kinds of special buses like air-conditioned. The investment in Passenger Road

Transport System (PRTS) is treated as a part of public provision of services because the main focus

is on meeting the social obligation of an affordable, safe and reliable bus service to the country people.

"Road are the veins and articles of a country through which channels every improvements

circulates".--Jeremi Bethom

Significance of Study

The economic development of any country is depending upon the level of its human resources.

In fact human resources management is helpful for the transformation and traditional economies

managing human resources, was emerged as one of the fundamental task of any organization

economically sound to manage its human resources successfully. There is also economic performance

is also important for success of organization. To concentrate in towns cities and metros number of

people use the bus services to used and enjoy the buses facilities in every case. Bus becomes a basic

need to maintain the economic level as they provided the quality of service and to get satisfaction to the

user.

Objectives of the study

1) To study the job satisfaction of employees with the different facility provided by MSRTC

Corporation in Nanded Division.

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2) To study the Job satisfaction of Maharashtra State Road Transport Corporation employees in

Nanded Division.

Hypothesis of the Study

1) The employees are not satisfied with the different facility provided by MSRTC in Nanded

division.

2) Employees 'are not satisfied about the job of MSRTC in Nanded division.

Research Methodology

An attempt is made to present the research methodology has been adopted for conducting the

study on job satisfaction of employees in Maharashtra State Road Transport Corporation, Nanded

Division. For this study Researcher has been collected both primary and secondary sources, researcher

was prepared a structured questionnaire, which filling-up of questionnaires interviews in local languages

with employees in MSRTC.The secondary data has been collected form Maharashtra State Road

Transport Corporation published and unpublished sources and documents, magazine, MSRTC website,

related book, STSR, GSO or other related book.

Sample Size

The study of personal aspect of management of Maharashtra State Road Transport Corporation

has been used for research purpose, There are total 3211 employees working in MSRTC Nanded

division, within different departments working under different scales out of this, researcher was

selected 321(10%) employees of MSRTC by using Stratified Random Sampling method for the present

study.

Particulars No. of Respondents Percentage

Actual Respondent 321 100%

Rejected Respondent 21 6.54%

Selected Respondent 300 93.46%

Data Analysis

Reseracher has collected primary as well as secondary data of related research topic and As per

the formulation of objectives and hypothesis reseracher analysed the data.

Testing of Hypothesis No. 01

The employees are not satisfied with the different facility provided by MSRTC Corporationin Nanded Division.

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Table No 1.1 : Welfare facilities and Satisfaction

Sr.No. Welfare Facility Satisfaction Level Satisfied Dissatisfied Total

1 Free travelling, free transportation 166 134 300

2 Medical allowance 161 139 300

3 Canteen 136 164 300

4 Drinking Water 128 172 300

5 Rest Room 137 163 300

6 Lunch 142 158 300

7 Loan 131 169 300

8 Festival Advance 157 143 300

9 Leave 153 147 300

Total 1311 1389 2700

Source: Calculated by researcher with the help Questionnaire

The table1.1 shows the welfare facilities provided by MSRTC and employees/ respondents

satisfaction in respect of it. Here, with the help of Chi- square test, researcher tested the present

hypothesis.

Here, H0 = The employees are not satisfied with the different facility provided by MSRTC,

Nanded Division.

H1= The employees are satisfied with the different facility provided by MSRTC, Nanded Division.

Calculation of Chi-square Values

d.f. at 5% level of significance the

table value x2

8 22.0 20.55

Source: Calculated by researcher with the help of table 13

It is found that, the calculated value of chi-square (x2) is 20.55, whereas for 8 degree of

freedom at 5% level of significance the table value is 22.0. Since, the calculated value of x2 is less than

the table value. Therefore, null hypothesis is being accepted.

Hence, the present hypothesis i.e. the employees are not satisfied with the different facility

provided by MSRTC, Nanded Division is accepted.

Hypothesis No. 02

Employees' job satisfaction level is very less.

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Table 1.2 : Job satisfaction of the Respondents

No. Particulars Male Female Total

1 Yes 187 58 245

2 No 38 17 55

Total 225 75 300

Source: Calculated by researcher with the help Questionnaire

The table 1.2 shows the employees/ respondents job satisfaction. Here, with the help of Chi-

square test, researcher tested the fourth hypothesis.

Here, H0 = Employees' job satisfaction level is very less. H1 = Employees' job satisfaction level

is very high.

Calculation of Chi-square Values

d.f. at 5% level of significance the table

value

x2

1 3.841 1.254 Source: Calculated by researcher with the help of table 5.62

for 1 degree of freedom at 5% level of significance the table value is 3.841. Since, the calculated

value of x2 is less than the table value. Therefore, null hypothesis is failed to reject.

Hence, the present hypothesis i.e. employees' job satisfaction level is very less has been retained.

Conclusion

1. It is concluded that 55 (18.33%) respondents are not satisfied with their job and 245 i.e. 81.7%

respondents are satisfied with their job

2. It is concluded that 70 i.e. 23.3% respondents are not satisfied with the working time and 230

i.e. 76.7% respondents are satisfied.

3. It is concluded that 105respondents i.e. 35% are satisfied with salary structure of their

department& 195 i.e. 65% respondents are not satisfied with their current salar.

4. It is concluded that 2 (0.67%) respondents highly satisfied with the bonus and incentives & 230

(76.67%) respondents said its need improvement and 68 i.e. 22.66% satisfied with the current

bonus & incentives Policy.

5. It is concluded that61 i.e. 20.3% are not satisfied and 239 i.e. 79.7% are satisfied with the

working conditions.

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6. It is concluded that 238 i.e. 79.33% respondent satisfied with the promotion policy and 62 i.e.

20.67% respondent are not satisfied with the promotion policy.

7. It is concluded that 141(47%) respondents said that the attitude of union is good, 97 (32.3%)

respondents said that the attitude of Union is bad & only 2 (0.7%) respondents said the attitude

of Union is Excellent.

8. It is concluded that 262 i.e. 87.33% respondents said that Unions are helping to their job problems

with their authorityand remaining 38 i.e. 12.67% respondents said that Unions are not helping to

their job problems with their authority.

9. It is concluded that 39 i.e. 13% respondents said that they are satisfy and remaining 261 i.e.

87.0% respondents said that they are not satisfy. So, majority of respondents are not satisfied

with the Promotion policy of the Management.

Suggestions

On the basis of responses taken from the employees of Maharashtra State Road Transport

Corporation in Nanded Division on the basis of whole research work, researcher has given suggestions

for the Job satisfaction of MSRTC Nanded Division employees.

1. As per the present Research Study, The employees of MSRTC Nanded Division are not satisfied

with the present salary structure, Bonus & incentive policy of the Management, So, it is suggested

that the Management should review their Salary, bonus & incentive policy to motivate the

employees because these factors are very important for motivation.

2. As per the present Research Study, researcher found that the employees are not satisfied with

the Management of employees, So, it is suggested that eh Management properly Manage the

employees and Motivate them towards their work.

3. It is suggested that the Management should adopt employee recognition and appreciation policy

under which they should annually distribute the best employee awards, Best Attendance awards,

and may adopt lot of thing which motivate the employees toward their work. It will be helpful

to increase the performance of the employees.

4. It is suggested that the Management should provide different facilities like, Purified drinking

Water, Lunch room, Rest room, Reading room, Medical allowance, Well Canteen, Loan, festival

advance etc. to improve the satisfaction level of employees.

5. It is found that employees are not satisfied with the present performance appraisal policy of

Management, so, it is suggested that the Management should review their Performance appraisal

policy.

6. It is suggested that, the Management should provide Technical and soft skill training to the

employees for the better performance of the employees.

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7. The MSRTC Nanded division should take necessary steps to increase the incentives to the

operating staff.

References

1. J. Stacy Adams, (1963), "Toward on understanding of Inequity", Journal of Abnormal and Social

Psychology.

2. D. B. Trow, (1951), "Autonomy and Job Satisfaction in Task Oriented Group", Journal of Abnormal

Social Psychology, Vol. 54, PP. 204-09.

3. D. C. Pelz, (1951), "Leadership with Hierarchical Organization", Journal of social issue, Vol. 7, PP. 49-55.

4. C. R. Walker and R. H. Cruest: Op. Cit. 11. Bhatia M. L., (1973), "Fringe benefits and applied perception",

Indian Management, Vol. 12, PP. 49-52.

5. Rupande sutaria and Pallavi Shah, (1977), "Need fulfillment job, attitudes and mobility", Indian journal

if Industrial Relations, Vol. 12, Issue No. 4, PP. 443-451.

6. S. N. Gawali, Yuvraj M. Waghmare (2013), "Life Line of Maharashtra State Road Transport Corporation

(MSRTC). Online international Interdisciplinary Research Journal, ISSN 2249-9598, Volume III, Issue

II.

7. Dr. Khillare S. K., (2013), Role of Transportation in Agriculture Product Marketing in India, Journal

Emerging Trends in Indian Commerce.

8. Dr. Mehul G. Thakkar, (2013), Management concerns of Public Road Transport in India, Indian journal

of applied research, Volume 3, Issue 5, ISSN - 2249-55.

Websites

www.nandedcity.com

www.mapsindia.com

www.msrtc.gov.in