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Sustainability Update 2018-19 Online Supplementary Report Coca-Cola India Private Limited
Sustainability Update 2018-19 Online Supplementary Report
1
Contents The Coca-Cola system in India ............................................................................................................ 2
Our Governance Framework ................................................................................................................ 6
About the Report .................................................................................................................................. 8
Our Approach to Sustainability ........................................................................................................... 9
Environmental Performance .............................................................................................................. 12
Social Performance............................................................................................................................. 16
Workplace safety ............................................................................................................................ 16
Human and workplace rights ......................................................................................................... 17
Consumer satisfaction .................................................................................................................... 18
Product and Ingredient safety ....................................................................................................... 19
Responsible Marketing .................................................................................................................... 19
Human capital ................................................................................................................................. 20
Women economic empowerment .................................................................................................. 23
GRI Index ............................................................................................................................................. 25
Assurance Statement .......................................................................................................................... 28
Appendix A: Topic boundary ............................................................................................................. 32
Appendix B: 2020 Global commitments ........................................................................................... 33
Appendix C: Anandana Projects ........................................................................................................ 36
Sustainability Update 2018-19 Online Supplementary Report
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The Coca-Cola system in India
The Coca-Cola Company (TCCC) is a global beverages company which offers more than 500 brands and
4,100 products to people in more than 200 countries and territories. TCCC sources ingredients;
manufactures and sells concentrates, beverage bases and syrups to its bottling operations; owns the
brands and is responsible for consumer brand marketing initiatives. It is headquartered in Atlanta,
Georgia (USA).
The Coca-Cola system in India includes Coca-Cola India Private Limited (CCIPL) - a wholly owned
subsidiary of TCCC; Hindustan Coca-Cola Beverages Pvt. Ltd (HCCBPL) - another wholly owned subsidiary
of TCCC and independent franchise bottling partners of TCCC.
The Coca-Cola System in India has extensive reach and inspires moments of happiness across the country.
A small volume of the beverages is also exported to neighboring markets like Nepal, Bhutan, Bangladesh
and Maldives (demand driven).
Coca-Cola India Pvt. Ltd (CCIPL):
TCCC has been operating in India through its wholly owned subsidiary Coca-Cola India Private Limited
(CCIPL) since 1992. CCIPL is a private limited company incorporated under the Companies Act 1956 in
India. Its corporate office is in Gurugram, Haryana. Our functions include managing franchise bottling
operations, brand management and marketing activities in India. The product portfolio in India includes
the following:
Aerated: Coca-Cola, Coke Zero, Diet Coke, Sprite, Sprite Zero, Fanta, Fanta Fruity Orange,
Thums Up, Thums Up Charged, Limca, Schweppes Tonic Water, Schweppes Soda Water,
Schweppes Ginger Ale, Kinley Soda
Juice based: Minute Maid Pulpy Orange, Minute Maid Nimbu Fresh, Minute Maid Guava, Minute
Maid Mango, Minute Maid Mixed Fruit, Minute Maid Apple, Minute Maid Litchi, Minute Maid Anar,
Minute Maid Pulpy Mosambi, Minute Maid Pulpy Santra, Minute Maid Anar, Minute Maid Litchi,
Minute Maid Smoothie, Minute Maid 100% Indian Anar, Minute Maid 100% Indian Santra, Minute
Maid 100% Indian Apple, Minute Maid Tomato, Minute Maid Colour, Minute Maid Cranberry, Minute
Maid Pineapple, Minute Maid Nutriforce Apple, Minute Maid Nutriforce Mixed Fruit, Fruit Punch
Indian Twister, Fruit Punch Santra Mosambi, Maaza, Maaza Refresh, Maaza Gold, Zico, RimZim,
Rani Float Orange, Rani Float Pineapple, Rani Float Peach, Rani Float Strawberry-Banana,
Vitingo, Kinley Fruitizz
Ready to drink flavored milk: Vio Almond Delight, Vio Kesar Treat, Vio Vanilla Wave, Vio
Chocolate Burst, Vio nutrishake
The Coca-Cola Company (TCCC), Atlanta, USA
Coca-Cola India Private Limited
Anandana: Coca Cola India Foundation
Hindustan Coca-Cola Beverages Private Limited
Independent Franchise Bottling
Partners
Sustainability Update 2018-19 Online Supplementary Report
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Packaged drinking water and hydration drinks: Kinley water, Bonaqua, Aquarius, Aquarius
Glucocharge 3x, Glaceau Smartwater, Aquarius Glucocharge Orange, Aquarius Glucocharge Apple
Tea and coffee: Georgia Gold, Fuze Tea Lemon, Fuze Tea Peach
Anandana, The Coca-Cola India Foundation:
Anandana – Coca-Cola India Foundation, a Company registered under Section 25 of the Companies Act, is
a wholly owned not-for-profit charitable subsidiary of CCIPL. It provides monetary grants and other
assistance to civil society organizations who can be suitable partners in implementing projects for
community development and social welfare. The Foundation seeks to ensure project execution,
maintenance and sustainability through the active involvement and direct participation of the beneficiary
communities at the grass-root level.
Our bottling partners:
Our bottling partners prepare, package, distribute and sell the final branded beverages to CCIPL’s
customers and vending partners, who, in turn, sell our products to consumers. We work closely with all
our bottling partners to ensure that the Company values are embedded throughout the Coca-Cola system.
Hindustan Coca-Cola Beverages Pvt. Ltd (HCCBPL): HCCBPL is a wholly owned subsidiary of TCCC
and is the largest bottler in India. HCCBPL has 23 bottling plants at strategic locations spread
across the country and covers a major portion of bottling operations for the Coca-Cola System in
India.
Independent Franchise Bottling Partners (FBOs): FBOs operate in India under license from TCCC.
Following is a list of the FBOs located across the country
1. Amrit Bottlers Private Limited
2. Bengal Beverages Private Limited
3. Brindavan Agro Industries Limited
4. Brindavan Beverages Limited
5. Brindavan Bottlers Private Limited
6. Diamond Beverages Private Limited
7. Enrich Agro Food Products Private Limited
8. Kandhari Beverages Private Limited
9. Ludhiana Beverages Private Limited
10. Moon Beverages Limited
11. Narmada Drinks Private Limited
12. Sri Sarvaraya Sugars Limited
13. Superior Drinks Private Limited
14. Udaipur Beverages Limited
15. Wave Beverages Private Limited
Our value chain
We owe our success in being a trusted and recognized brand to our reliable partners across our value
chain. The bottling partners, suppliers, distributors, retailers, customers and the communities in which
the we operate help us to grow our business as well as continually improve the sustainability
performance.
Sustainability Update 2018-19 Online Supplementary Report
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Our approach to embedding responsible business practices extends across our value chain and is based
on international guidelines of United Nations Declaration of Human Rights, International Labour
Organization’s Declaration on Fundamental Principles and Rights at work and United Nations Global
Compact (UNGC). The Company’s acknowledgment of these international principles is consistent with
our dedication to enriching the workplace, respecting all human rights, preserving the environment and
strengthening the communities where we operate.
A few highlights of our procurement practices:
As per the regular supplier infrastructure review process, we continue to upgrade the supplier
base.
More than 95% of our budget is spent on sourcing from local ingredient and packaging suppliers
Our associations
Coca-Cola endorses various global charters and principles like UN Global Compact, CEO Water Mandate,
Sustainable Development Goals (SDGs), UN Habitat. In India, we work with various organizations and
industry bodies on issues that are relevant to our stakeholders. These include:
Indian Beverage Association (IBA) – On their management committee
Pet Packaging Association for Clean Environment (PACE) - On their management committee
American Chamber of Commerce in India (AMCHAM)
The Confederation of Indian Industry (CII)
The Federation of Indian Chambers of Commerce and Industry (FICCI)
The Confederation of Indian Food Trade & Industry (CIFTI)
International Life Sciences Institute India (ILSI) – On their board of trustees
Indian Soft Drink Manufacturer’s Association (ISDMA)
The Associated Chambers of Commerce of India (ASSOCHAM)
All India Food Processors' Association (AIFPA)
Retailers Association of India (RAI)
Food and Beverage Association of India (FBAI)
The U.S.-India Business Council (USIBC)
PHD Chamber of Commerce and Industry (PHDCCI)
Public Affairs Forum of India (PAFI)
Action Alliance for Recycling of Paper Carton (AARC)
Risk Management
We have an Enterprise Risk Management (ERM) structure that enables us to identify, assess and manage
existing and new risks in a planned and coordinated manner with minimum disruption and cost, to protect
Sustainability Update 2018-19 Online Supplementary Report
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and preserve our human, physical and financial assets. Our internal controls and its effectiveness are
further reviewed by our internal auditors.
The Supplier Guiding Principles (SGP) is a vital pillar of the Coca-Cola Company’s human rights and
workplace accountability programme. These programs are driven by the belief that good corporate
citizenship is essential to our long-term business success and must be reflected in our relationships and
actions in our workplaces and the workplaces of those who are authorized to directly supply to our
business. The Supplier Guiding Principles communicate our values and expectations and emphasize the
importance of responsible workplace policies and practices that comply, at a minimum, with applicable
environmental/labor laws and regulations.
Sustainability Update 2018-19 Online Supplementary Report
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Our Governance Framework
TCCC’s Code of Business Conduct (COBC) guides the conduct of our business and all our associates. This
is a single standard applicable to all Coca-Cola entities’ operations across the globe. The Code addresses
our responsibilities to the company, fellow colleagues, customers, suppliers, consumers and
Governments. The Code articulates TCCC’s expectation of accountability, honesty and integrity in all
matters. All our associates are required to read and understand the Code and follow its precepts, both
in the workplace and in the larger community.
It is extremely important for us to ensure that all other businesses that we associate with also believe in
the same standards of ethical and fair behaviour. Therefore, COBC is applicable to our suppliers as well.
Suppliers additionally are encouraged to report potential improper conduct by Coca-Cola employees who
interact with them.
The COBC is administered at the global level by TCCC’s Ethics and Compliance Committee which
comprises of members of TCCC’s senior leadership. To ensure an ongoing commitment to the code, TCCC
offers online training to all associates, which discusses topics related to ethics and compliance, including
the anti-bribery policy.
All new hires of CCIPL receive the COBC training upon joining the organization. Employees are provided
with multiple touch-points – including an online portal and global ethics hotline number to report any
Code of Conduct violations. Our web-based portal, www.KOethics.com is available to all (external
stakeholders included) for reporting and concerns pertaining to violation of our COBC or logging in a
general complaint. This portal is managed globally by a third-party agency to ensure complete
transparency.
Upon any incident being reported fair and independent enquiries are conducted by the global team with
support from the territory Legal and Ethics Officer and the Human Resources team. At the end of the
enquiry, appropriate recommendations are provided to the head of the relevant company.
Our governance structure
At CCIPL, the board of directors is the ultimate decision-making body and it consists of the following
directors:
Mr. T. Krishnakumar (Chairman)
Mr. Sunil Gulati (Whole time Director, designated as Vice President –Technical)
Mr. Asim Parekh (Whole time Director, designated as Vice President - Fruit Circular Economy)
Mr. Ishteyaque Amjad (Whole time Director, designated as Vice President - Public Affairs &
Communication and External Affairs)
In addition, several committees have been constituted for advising on operational, environmental and
social affairs.
India Advisory Board
The India Advisory Board (IAB) is the foremost advisory body within CCIPL. The IAB guides the
management on various business, operational and environment-related matters to help formulate short
and long-term strategies. The IAB is comprised of the following people:
General VP Malik (Former Chief of the Indian Army)
Mr. Deepak Parekh (Chairman HDFC Limited)
Mr. SK Munjal (MD – Hero Corporate Services Limited)
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Ustad Amjad Ali Khan (Eminent Musician)
Ms. Kiran Mazumdar Shaw (CMD, Biocon Limited)
Mr. TV Mohandas Pai (Chairman – Manipal Global Education Services)
The Coca-Cola India Foundation has an Internal Governing Board of Directors with an external Advisory
Board comprising eminent persons drawn from different disciplines to advise it on its overall working, its
mission objectives and long-term strategies best designed to achieve maximum public benefit.
Anti-corruption and anti-bribery
The Coca-Cola Company has also incorporated a prohibition against bribery into its COBC. We abide by
all applicable anti-bribery laws, including the U.S. Foreign Corrupt Practices Act, and local laws in every
country in which we do business. Additionally, as a signatory to the United Nations Global Compact, we
are committed to avoiding all forms of corruption. All employees of CCIPL undergo annual training on
our anti-bribery policy. The policy has a two-pronged purpose of preventing improper payments and
ensuring accurate reporting of all permissible payments. This policy provides the foundation for
conducting our business in a fair, ethical and legal manner. TCCC conducts periodic anti-bribery
assessments and audits of its businesses worldwide to raise overall awareness, detect potential
misconduct and monitor compliance with anti-corruption laws and policy.
Sustainability Update 2018-19 Online Supplementary Report
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About the Report
Our sustainability report has been issued annually since 2011. The present report is our 8th sustainability
report covering the reporting period from January 1, 2018 to December 31, 2018 and focuses on how our
sustainability concerns are aligned with our business strategy. It has been prepared in accordance with
the “Global Reporting Initiative (GRI) Standards: Core option”.
Scope & Boundary
There has been no significant change from the previous reporting periods in terms of reporting scope and
boundary. The reporting boundary for the report is based on where the significant impact of a material
topic lies, and the extent to which we report on it, is based on our control or influence on the respective
entity. The boundary considered for various material topics includes our operations, HCCBPL,
independent franchise bottling partners and Anandana, our foundation for CSR projects. Our control and
influence on other entities of the Coca-Cola System in India is limited to certain aspects of their
operations. The precise reporting boundary and entity-wise coverage for all material topics is presented
in the ‘Topic boundary’ section in Appendix A.
Defining report content
Our sustainability disclosure comprises of two reports – ‘Sustainability update 2018-19’ and ‘Online
Supplement 2018/19’. Through our ‘Sustainability update 2018/19, we present a summary and progress
report of our key sustainability programmes like – Water Stewardship, Fruit Circular Economy, World
without Waste, Beverages for Life and Transforming our value chain across supply chain. Online
Supplement is meant to serve as an accompaniment to the Sustainability Update 2018/19 report. It
provides additional information on our sustainability approach, climate change, social performance and
governance structure etc. Together, the two reports address all material topics identified in our
materiality matrix.
We identified the material topics through a materiality assessment and stakeholder engagement exercise
that was undertaken at our corporate office in consultation with select stakeholders and the management
team. Each material topic has been mapped against the relevant indicators from the GRI Standards,
2016.
Data management
The data presented in this report is a collection of historical performance data as well as performance
data from the current year. Standard guidelines, assumptions and methodologies used for data
calculations have been disclosed wherever applicable. The quantitative data highlighted in the report
covers the calendar year from January 1, 2018 to December 31, 2018 unless otherwise stated. However,
for readers to have more up-to-date information, we have also provided information about decisions and
key events that took place in 2019 before the publication of this report.
The principles of stakeholder inclusiveness, materiality, sustainability context and completeness have
been consistently followed to define the report content. We have also sought external assurance for
the report towards which M/s DNV GL Business Assurance India Private Limited (DNV GL) was engaged.
DNV GL carried out the independent assurance of this sustainability report based on the GRI Standards
and its principles related to stakeholder inclusiveness, materiality, sustainability context and
completeness, Assurance Standard - AA1000AS (2008) (Type II moderate) and ‘DNV GL Verisustain’
protocol. This report has been prepared in accordance with the GRI Standards: Core option.
Sustainability Update 2018-19 Online Supplementary Report
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Our Approach to Sustainability
GRI defines stakeholders as entities or individuals that can reasonably be expected to be significantly
affected by the organization’s activities, products, and services; and whose actions can reasonably be
expected to affect the ability of the organization to successfully implement its strategies and achieve its
objectives. As part of our business, we constantly engage with our stakeholders both internally and
externally through both formal and informal engagement methods. We strive to create value by building
long-term relationships with our stakeholders who include our consumers, customers, associates,
employees, communities, civil society organizations every day. At CCIPL, we maintain a two-way
stakeholder engagement on an ongoing basis which helps us to understand our stakeholders’ needs and
expectations. Over the course of the year, our stakeholders bring their concerns to our notice and
wherever possible, we proactively address these concerns.
Mode of Stakeholder Engagement
Consumers
Engaged through Interest areas
Toll free consumer helpline nos./ email, satisfaction survey, brand connect
Nutritional information, youth engagement, new products, quality and safety
Business partners/ Industry Peers
Engaged through Interest areas
Regular engagement along with our bottling partners, membership and participation in industry associations
Water stewardship, sustainable agriculture, and sustainable packaging and recycling
Civil Society Organizations
Engaged through Interest areas
Programmes with CSOs/NGOs on health, sanitation, water and employee volunteering
New programmes and partnerships, Disclosure of through sustainability report
Employees
Engaged through Interest areas
Employee engagement initiatives, annual appraisal, volunteering opportunities, reward programmes
Work-life balance and employee well-being initiatives, training programmes, leadership connect sessions
Academia
Engaged through Interest areas
Engagement with colleges/universities/research agencies through internship programmes, campus recruitment, partnership programmes, advisory services
Employment/ internship opportunities for students
Government/ Regulatory authorities
Engaged through Interest areas
Engagement on a need basis, participation in ministerial level consultation groups on relevant issues along with peer companies
Regular and timely submissions of compliance related documentation
Customers
Engaged through Interest areas
Formal channels like supply chain/ marketing team
Entrepreneurship programmers for retailers, regular stock taking, availability of energy efficient coolers
Sustainability Update 2018-19 Online Supplementary Report
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Our priority issue analysis
In 2018, we conducted a materiality assessment to identify our priority sustainability issues in line with
the GRI requirements and our business operations. Materiality assessment was conducted against two
dimensions: topics having potential impact on business, and those influence our stakeholders. The first
step was the identification of sustainability issues to be considered and stakeholders to be consulted.
The inputs for the list of sustainability issues came from issues considered by TCCC and issues faced by
our peers and industry at large and are also aligned with our global vision on sustainability For the
identification of stakeholders, we consulted with team members from various departments who engage
with stakeholders regularly. Once the list of sustainability issues and stakeholder groups to be considered
were finalized, we held workshops with the identified stakeholders. External stakeholders included
representatives from academia, youth organizations, civil society organizations, media, industry
associations, vendors, consumer rights organizations, doctors and nutritionists.
We conducted in person interviews and workshops with both internal and external stakeholders. The
inputs from these discussions were combined to arrive at our issue prioritization map which was then
finalized in discussion with our Leadership Council. The sustainability issues/material topics placed at
the top-right corner (figure below) are expected to have the highest impact on our business as well as
on our stakeholders and are hence are priority sustainability issues.
The key sustainability issues that our internal and external stakeholders consider tohave very high
relevance are presented in the materiality matrix. These priority issues are:
Water Stewardship
Ethics and governance
Product and ingredient safety
Responsible supply chain
Manufacturing waste
Sustainable agriculture
Sustainable packaging
Low calorie and no sugar portfolio
Climate change
The following sustainability issues are also considered having high relevance to our stakeholders:
Transparent nutrition information
Community engagement
Occupational Health & Safety (OHS)
Human and workplace rights
Diversity and equal opportunity
Women empowerment
Post-consumer recycling
Employee wellness, development & engagement
Retailer capability development
Responsible marketing
Data security and privacy
Sanitation and hygiene
Sustainability Update 2018-19 Online Supplementary Report
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Sustainability Update 2018-19 Online Supplementary Report
12
Environmental Performance
Our approach
Climate change is one of the most important global issues of our time. At CCIPL, we understand the
impacts of climate change and hence work diligently towards reducing them. Our approach towards our
environmental performance is guided by the Precautionary Principle (PP) and aims to minimize our
resource utilization, optimize efficiencies and undertake initiatives to reduce negative impacts of our
operations on the environment. We regularly record and monitor our environmental KPIs such as water,
energy, emissions and waste. We also have policies and targets in place to reduce our environmental
footprint across the sector.
Our performance
Water
Being a global beverages company, water is very essential to our operations. Therefore, we are very
much committed to efficiently managing water throughout our value chain. The total water withdrawn
for this year is 10,580,494 cubic meters. The water treated and discharged at site is 3,984,390 cubic
meters. The water withdrawn by source is depicted below.
Water discharge by destination is given in the table below:
Parameter Units 2015 2016 2017 2018
Treated and discharged at site
m3 33,15,167 30,49,933 29,96,878 39,84,390
Treated wastewater sent to natural bodies
m3 54,766 71,639 NA NA
Wastewater discharged to local wastewater treatment plant
m3 28,205 99,256 NA NA
In line with our water stewardship initiative, we have taken several initiatives across our operations to
reduce our Water Use Ratio (WUR). We define water use ratio as the water consumed per litre of beverage
produced.
54,43,694 56,28,041 52,75,67664,64,422
24,34,602 25,30,041 25,85,823 25,63,271
10,68,025 9,99,987 10,53,795 14,84,024
92,028 1,32,787 66,398 68,777
2015 2016 2017 2018
Water withdrawl by source (cubic meters)
Well water Surface water Municipal water Others
Sustainability Update 2018-19 Online Supplementary Report
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Major interventions for reducing water use ratio
Energy
At CCIPL, we aim to manage our climate impacts by using the best mix of energy sources we can while
improving the energy efficiency of our manufacturing, distribution and marketplace. Our investments in
use of best-in-class technology and upgradation of infrastructure have paid off in significant improvement
in our Energy Use Ratio (EUR) - amount of energy used for producing a litre of beverage.
For computing the EUR, the total of all energy consumed, except for fuels used for fleet operations
(accounted for in the fleet emissions) is considered. This includes energy use of secondary operations,
such as pre-form manufacturing, bottle blowing, and lift truck operation, but does not include any
exported power (generated on site but exported to the Local Utility Grid or elsewhere). Energy use
1.93 1.94
1.88
1.78
2015 2016 2017 2018
Water Use RatioCre
ate
Aw
are
ness Water resource
management teams
Self assessment tool kit
Encourage dry floor culture
Water day celebrations
Pro
cess
O
pti
miz
ati
on Optimizing process
frequency
More efficient CIP process
Replicating best practices
New
technolo
gy Zero liquid discharge
at 4 plants and 2 underway
Wate
r re
use Backwash recovery
vacuum pump water reuse
UF - RO based advance wastewater recovery
Decaustizer recovery
1,487.0 1,446.0 1,433.0
1,747.8
1,205.0 1,255.01,391.0 1,438.0
2015 2016 2017 2018
Energy Consumption within organization (TJ)
Primary energy Secondary Energy
0.65
0.61
0.62
0.59
2015 2016 2017 2018
Energy use ratio
Sustainability Update 2018-19 Online Supplementary Report
14
associated with onsite power generation from fueled generators is accounted for in the fuel use and not
the electricity generated.
Interventions to reduce energy use ratio
Renewable Energy
Renewable energy use is another critical component of our strategy and we are promoting use of
renewables especially biofuels across our bottling units. Our renewable energy mix consists of biomass,
biofuels and solar energy. We have made significant improvement on this front and for the reporting
period, biomass comprised 51% of our total primary energy use.
Primary Energy (TJ)
Non-Renewable Energy Sources (TJ)
2015 2016 2017 2018
Light Fuel Oil 514.7 544.6 498.0 283.7
Heavy Fuel Oil 0.4 1.6 5.2 406.0
Natural Gas 68.6 60.0 47.4 48.4
Propane 38.7
Gas flare from WTP 2.0
Total 583.7 606.2 550.6 778.4
Renewable Energy Sources (TJ)
Biomass 903.1 769.3 817.7 895
Other Fuels 22.2 69.9 41.9 63.2
Solar 0.2 0.6 22.9 11.1
Total 925.5 839.8 882.4 969.3
Total Primary energy 1,509.2 1,446.0 1,433.0 1,747.8
Secondary Energy (TJ)
Electricity purchased 1,205.0 1,255.0 1,391.0 1,438.0
Emissions
Our 2020 vision for our system is to reduce the carbon footprint of ‘the drink in your hand’ by 25 percent.
We are working to reduce greenhouse gas emissions across our entire value chain by making
comprehensive changes in our manufacturing processes, packaging formats, delivery fleet, refrigeration
equipment and ingredient sourcing. To reach this goal, we have developed a Carbon Scenario Planner to
help standardize a forecast methodology for carbon in the system supply chain and to support target
setting. In 2010, we undertook baseline creation for the total carbon impact of ‘Drink in Your Hand’ and
Process optimization and re-engineering
•Use of LED lights
•Optimizing HP compressor
•Energy efficient pumps & motors
•Installation of steam operating pumping trap
Adoption of new technology
•Roof top solar energy
•Use of CNG & biomass in boilers
•Vapor absorption refrigeration system
Sustainability Update 2018-19 Online Supplementary Report
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are working towards initiatives across manufacturing, packaging, cold drink equipment for reducing this
impact.
Waste
At CCIPL, we take conscious efforts to manage our waste efficiently. We segregate the hazardous and
non-hazardous waste and further pass it on to authorised vendors for recycling or proper disposal.
Year Total waste generated in plants (tons)
Hazardous waste generated (tons)
Waste sent for recycling/recovery (tons)
Percentage waste sent for recycling/recovery
2015 59,561 3,346 47,917 80.45%
2016 50,627 3,248 41,537 82.30%
2017 51,231 NA 42,224 82.42%
2018 52,266 NA 42,733 81.76%
56,228.4
2,89,936.5
Emissions (tCO2e)
Direct Emissions (Scope 1) Indirect Emissions (Scope 2)
Sustainability Update 2018-19 Online Supplementary Report
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Social Performance
Workplace safety
Coca-Cola Operating Requirements (KORE) defines the policies, standards and requirements for managing
safety, environment and quality throughout our operations. Group and business unit presidents oversee
supporting the implementation of robust safety response processes and ensuring that incident reduction
action plans and intervention practices are in place.
Our goal is to reach alignment on a common safety vision, impart education on good safety practices and
improve safety performance throughout the system. Training programs are conducted for new employee
hires and periodic refresher trainings are conducted for all our associates, workers and contract laborers.
For ensuring effective management of safety related issues across the TCCC system in India, we have
developed a governance structure comprising of the technical team of CCIPL and our bottling partners.
Our interventions and governance mechanism are evaluated periodically on the basis of audit outcomes
and stakeholder feedback. Our commitment to workplace safety is demonstrated through our ambitious
internal target for Lost Time Incident Rate (LTIR), performance of which is tracked regularly at the
business unit level1.
Our performance
This year there has been a decrease in Lost Time Incidents Rate (LTIR) from 0.11 in 2017 to 0.07. While
addressing each of such specific workplace related injury or illness with focused corrective actions, we
diligently continue our focus on specific areas related to fall prevention and protection, contractor safety
and vehicle safety to drive a long-term improvement in safety performance.
Despite the intensive health and safety measures in place at our operations and our regular training
activities, we regret to report that we lost one employee and eight contract workers in 2018. Each of
these incidents have been investigated thoroughly and risk mitigation measures have been implemented.
We are also working diligently to intensify health and safety training to prevent such occurrences in the
future.
1 Further details of our global safety policy can be accessed at: http://www.coca-colacompany.com/our-company/safety-health#TCCC.
Sustainability Update 2018-19 Online Supplementary Report
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Note:
The LTIR indicated here is defined based on KORE standard and is calculated based on 2,00,000 man-hours worked.
Fatality is considered as one lost day as per the KORE system.
Human and workplace rights
Our approach
Human Rights Policy
Our Human Rights Policy2 establishes a foundation for managing our business in accordance with the
highest standards. At Coca-Cola, it is every employee’s responsibility to maintain a work environment
that reflects respect and is free from all discrimination and harassment. If any employee believes that
someone is violating the Human Rights Policy or the law, they are asked to report it immediately to their
manager, Human Resources, Company legal counsel or KO Ethics Line (a global internet and telephone
information and anonymous reporting service for employees).
Supplier Guiding Principles (SGP)
Our Supplier Guiding Principles (SGP)3 communicate our values and expectations of suppliers and
emphasize the importance of responsible workplace practices that respect human rights and comply, at
a minimum, with applicable environmental and local labour laws and core international conventions.
2 http://www.coca-colacompany.com/our-company/human-rights-policy/ 3 http://www.coca-colacompany.com/content/dam/journey/us/en/private/fileassets/pdf/unknown/unknown/SGP_Brochure_ENG.pdf
2.7
1.10.8
1.3
2015 2016 2017 2018
Loss Time Incident Severity Rate
0.20
0.080.11
0.07
2015 2016 2017 2018
Loss Time Incident Rate (LTIR)
645
273
178
254
2015
2016
2017
2018
Lost Days
46
20
25
13
2015
2016
2017
2018
Loss Time Injury
Sustainability Update 2018-19 Online Supplementary Report
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The Supplier Guiding Principles are a part of all contractual agreements with direct and authorized
suppliers. We expect our suppliers to develop and implement appropriate internal business processes to
ensure compliance with the SGP and we routinely utilize independent third parties to assess suppliers'
compliance with the SGP through audits. If a supplier fails to uphold any aspect of the SGP requirements,
the supplier is expected to implement corrective actions. We reserve the right to terminate an agreement
with any supplier that cannot demonstrate that they are upholding the SGP requirements.
Sustainable Agricultural Guiding Principles (SAGP)
The Sustainable Agriculture Guiding Principles (SAGP)4 expands on the SGP and provides targeted
guidance to our suppliers of priority agricultural ingredients. We are currently collaborating with our
suppliers on the journey ahead to ensure that all priority agricultural commodities are sourced
sustainably by 2020 in line with the SAGP standards.
Our performance
Consumer satisfaction
Our approach
To ensure active consumer interaction, The Coca-Cola System has a network of dedicated Consumer
Response Coordinators (CRC) spread across the country.
Consumers are also invited to our manufacturing plants across the country, to help enhance
understanding of the manufacturing of Coca-Cola products. These plant visits have become one of the
most preferred and cherished ways for our consumers to get to know more about the products they love.
The visitor profile includes people from different walks of life including students, media, government
officials, distributors, retailers, corporate representatives and others.
Our consumers are well connected with the various channels that we have established. In India, we are
accessible over toll-free number 1800-208-2653 and the consumer helpline email ID:
4 http://www.coca-colacompany.com/content/dam/journey/us/en/private/fileassets/pdf/sagp/SAGP-2013.pdf
Sustainability Update 2018-19 Online Supplementary Report
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[email protected]. These are prominently displayed on all product packages. Social media is
another platform where consumers can reach us.
Product and Ingredient safety
Our approach
We measure and manage key product and package quality attributes so that our products meet applicable
regulations, The Coca-Cola Company (TCCC) requirements and consumer expectations in the
marketplace. To ensure such consistency and reliability globally, the Coca-Cola system is governed by
the Coca-Cola Operating Requirements (KORE).
KORE is an integrated quality management system that holds all of our operations in over 200 countries
to the same standards of production and distribution. We keep refining our requirements to ensure that
our management system (KORE) embodies the most recent and stringent manufacturing requirements
and regulations and align to internationally recognized standards in manufacturing and distribution
throughout our value chain.
Your safety, our priority
Health and safety impacts of all our products are considered throughout the product lifecycle stages.
From product development at the R&D stage to the bottling locations, compliance with the requirements
of the Food Safety and Standards Act is ensured at each stage. Our Quality Systems require all our
suppliers to comply with safety, environmental and quality standards including:
Food Safety and Standards Act
Global Food Safety Initiative (GFSI) recognized Food Safety Management System Certification for
all suppliers of primary ingredients and packaging material
In Nov 2018, Food Safety and Standards Authority of India (FSSAI) issued the final regulation on Claims
and Advertising. This is the first time that FSSAI has brought in the Nutrition and Health claims regulation
in alignment with global guidelines of Codex Alimentarius. In this regulation, the requirements of
Nutrition and Health claims pertaining to Nutrient content, Nutrient function and Health claims are
stated. Coca-Cola was the first beverage company to place Front-of-Pack calorie information
(transparent nutrient information) on nearly all our packaging worldwide. We make available nutritional
information of our products on the packs and on our website as well. All products manufactured &
packaged contain Front-of-Pack calorie declarations with exception of those bottled in Returnable Glass
Bottles.
We also have an Advisory Council of Science (ACOS). It is a council of external experts from diverse fields
like Food Science and Technology, Food Nutrition, Public policy on Food, Dairy Technology. This council
is one of the Governing councils who advises and guides the Company to
Identify & highlight the evolving nutritional needs of Indian Consumers
Suggest viable solutions for consumer desirable beverage applications
Help formulate sustainable strategy for nutrition-based products
Responsible Marketing
Our approach
Prohibition of marketing and advertising in media in which 35% or more of the audience is composed of
children under 12 and that directly targets such children.
To adhere to this, we take constant efforts to ensure that:
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100% of our celebrities are appealing universally and not specific to Children below 12 years
100% of our experiential/ mass sampling were organized at venues which are universal in nature and
no samples were given to Children unattended.
Design and script of our experiential zone were also approached for an adult audience.
We don't entertain conversations around Sponsorship or Movie tie-up opportunities where the primary
target audience is children below 12 years of age.
Human capital
Our winning culture
The over-arching vision for Coca-Cola’s well-being initiative is to have a culture that enables employees
to be their best selves as individuals, leaders, team members, and Coca-Cola ambassadors.
We provide a platform for our associates to bring their unique talents and ideas to work every day and
help the Coca-Cola system achieve the goals outlined in our 2020 Vision. We strive to create open work
environments as diverse as the markets we serve, where people are inspired to create superior results.
We also aim to create environments where people are fully engaged and where the Company is viewed
both internally and externally as an employer of choice.
To encourage a work environment of open communication and to effectively solicit and leverage
innovative ideas, we engage in frequent dialogue with our associates. Such dialogue provides us with
valuable information, increases awareness, promotes business strategies, shares successes and
opportunities, and solicits employee opinions.
Acquiring and grooming our talent
We understand that in a competitive market like India, acquiring and retaining the right talent poses a
significant challenge. Our human resources team works on multiple strategies for hiring the right talent
and keeping them motivated. Our hiring strategy involves building a robust entry-level talent pipeline
through campus hiring and laterally recruiting experienced individuals from diverse backgrounds and
pedigree (FMCG, consulting, retail etc.)
Our signature summer internship and campus hiring program–Mantra helps us achieve that. It is a
structured program for interns from top business schools involving live business projects some of whom
join us as management trainees post their internship.
We believe in the 70-20-10 principle for meeting the learning and development needs for our associates.
This means 70% of learning happens on the job, 20% through interpersonal interactions with others and
the remaining 10% is addressed through formal classroom training.
Healthy employees, happy employees
We run several initiatives like well-being assessment, well-being coach and on-site biometrics that are
focused on our employee’s wellbeing. The Well-Being Assessment is a confidential short online
questionnaire about lifestyle habits related to eating, sleeping, exercising and coping with stress.
Employees are provided with an individualized well-being report that can help them see how well they
are – and where they can improve to live healthier. The Well-Being Coach provides motivation and
ongoing assistance to help our employees live healthier and feel more energized in areas like weight
management, smoking cessation, fitness, nutrition, stress management and support for chronic
conditions. We have also implemented global employee well-being programs like the ‘International
Employee Assistance Program’ and the ‘Annual Global Activity Challenges’ in India.
Sustainability Update 2018-19 Online Supplementary Report
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This year we launched a Wellness taskforce to focus on emotional, mental, spiritual and physical
wellbeing of associates. Wellness taskforce partnered with Fitternity - a fitness platform, to organize
multiple wellness initiatives including on-the spot health assessment, Zumba sessions, diet consultations
and marathon training sessions amongst others.
We have also introduced a new category of recognition ‘BU President Awards 2018: Growth Behaviours
Awards’ for our associates. As part of this recognition, awardees will get a fully sponsored opportunity
to visit the Global Headquarters in Atlanta, with a planned itinerary.
In 2019, we launched a new global digital well-being hub, ‘BE WELL’. It is a one stop shop for wellbeing.
Fostering a diverse and inclusive culture
As a global corporation operating across geographies, all our business units adapt to the guidelines and
principles of the parent organization, The Coca-Cola Company (TCCC). Our commitment to diversity
principles is embodied in our Human Rights Policy. We are an equal opportunity employer and do not
discriminate based on gender, religion, ethnicity, race etc.
TCCC's global diversity mission is to mirror the rich diversity of the marketplace we serve and be
recognized for our leadership in Diversity, Inclusion and Fairness in all aspects of our business. In India,
we have a firm focus on nurturing women leaders and promoting diversity.
We have a Diversity and Inclusion council with a balanced representation of both men and women. The
council focuses on accelerating the development and movement of women talent into roles of increasing
responsibility and influence and in doing so, it aims to enhance business performance while
simultaneously establishing a strong reputation as one of the best companies to work for.
Below are the highlights from 2018 related to our diverse work culture at Coca-Cola:
31.4% of women associates in our workforce
26.7% women in senior management roles
36% women in leadership team
38% new women hires
100% return rate from maternity/paternity leaves
Employee benefits
We offer competitive wages and benefits that are benchmarked with the prevailing market practices.
Our compensation structure meets the statutory requirements of retirement benefits like Provident Fund
(PF) and Gratuity. In addition to the above, we provide facilities like medical/accident/ life insurance,
free health check-ups for employees, loans and advances, parental leaves for women and men,
sponsorship for promoting an active lifestyle, etc.
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Information on employees and new employee hires
Number of employees
Employee Category <30 years 30-50 years
>50 years Male Female
Senior management Nos 0 64 9 41 15
Middle management Nos 3 89 3 69 26
Junior management Nos 30 45 2 58 36
Workers (Permanent) Nos - - - - -
Non-Supervisors Nos - - - - -
Contractual Workers Nos - - - - -
Total 33 198 14 168 77
Gender-wise workforce turnover
Category Unit 2017 2018
Male Female Male Female
North India Nos 23 9 10 9
South India Nos 0 1 0 0
East India Nos 1 0 0 1
West and Central India Nos 0 1 1 0
Age-wise workforce turnover
Category Unit
2017 2018
<30 years 30 - 50 years
> 50 years <30 years
30 - 50 years
> 50 years
North India Nos 1 27 4 0 19 0
South India Nos 0 1 0 0 0 0
East India Nos 0 1 0 1 0 0
West and Central India Nos 1 0 0 0 1 0
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Note: CCIPL does not have visibility in terms of the number of contract employees or
temporary employees.
Women economic empowerment
Our global commitment is to enable the economic empowerment of 5 million women entrepreneurs
across all six segments of the Company’s value chain by 2020, we refer to this program as 5by20TM.
Through 5by20, we aim to help women entrepreneurs overcome the common social and economic barriers
they face due to the lack of business skills training, financial services, assets, peer networks and
mentoring. In India, we enabled approximately 21,796 women in 2018 and the total number of women
entrepreneurs impacted by our 5by20 initiative since 2010 has crossed 1,52,000. In India, we are working
towards the 5by20 goals through the following major programs:
1. Parivartan: Parivartan is a capability building initiative to provide training to rural retailers on various
aspects pertaining to retailing and equip traditional retailers with the right skills to grow their businesses
sustainably. These programs are conducted by certified trainers across the country. To reach out to
women retailers in remote parts of India, buses have been converted into customized mobile classrooms.
In 2018, 1964 retailers across India were trained out of which 1094 were women retailers. The program
has benefitted more than 3.75 Lakh retailers.
2. Pragati: This program is also focused on building the retailing capabilities among women entrepreneurs
by providing training and product knowledge. A business skills program led by Hindustan Coca-Cola
Beverages Pvt Ltd (HCCBPL) is focused on training and engaging women retailers in rural India in
classrooms. As part of this program, women are invited to our bottling locations so that along with the
classroom session they get an understanding of the actual manufacturing process.
Age-wise new employee hires
Category Unit
2017 2018
< 30 years
30 - 50 years
>50 years
< 30 years
30 - 50 years
>50 years
North India Nos 13 19 1 11 17 0
South India Nos 0 0 0 0 1 0
East India Nos 0 1 0 1 1 0
West and Central India Nos 0 1 0 0 1 0
Gender-wise new employee hires
Category Unit 2017 2018
Male Female Male Female
North India Nos 20 13 17 11
South India Nos 0 0 1 0
East India Nos 1 0 1 1
West and Central India Nos 1 0 1 0
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In 2018, 9,453 women retailers have been trained under Pragati and since 2016 over 31,500 women
retailers have been trained. Our 2020 target is to reach over 54,000 women.
3. Unnati: In addition to the retailer segment of the value chain, we are also supporting producers
through project Unnati, a supply chain initiative that would enable farmers including women farmers
who shall adopt modern farming techniques and good agricultural practices. We have three programs
under this initiative Unnati Mango, Unnati Orange and a newly launched program Unnati Apple. Combined
with a drip irrigation system, the programme helps farmers double their crop yield and their income.
Unnati Mango program has benefitted 72,513 farmers including 10% women farmers.
Over the course of 10 years, Unnati Orange is set to benefit over 2,50,000 farmers including 10-15%
women farmers. Unnati Apple was launched in 2018 and has benefitted around 3,000 farmers till date.
4. Career Development Centres (CDC): HCCB’s Career Development Centre project was started in
partnership with NIIT Foundation and has been training underserved youth for entry level jobs in the
organized sector. The first CDC was started near Dasna (Uttar Pradesh) in 2011, followed by 4 others in
2014 at Khurda (Odisha), Ameenpur (Telangana), Pirangut (Pune, Maharashtra) and Bidadi (Karnataka)]
offering job-oriented training courses in Basic IT, service industry and soft skills. The training program
involves both classroom training as well as practical experience through industry visits, group activities
and counselling.
Through these 5 CDCs, we have impacted more than 10,400 candidates since inception. Over 65% of the
trained candidates have been placed in reputed companies like Vijetha, Manappuram Finance Limited,
Muthoot Fincorp Ltd, Reliance Fresh, HDFC Life Ltd., Metro Cash & Carry and Reliance Mart.
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GRI Index The GRI index refers to pages across two documents:
1. Main Report (MR)
2. Online Supplement (OS)
General Disclosure:
Disclosure Disclosure Number
Document name
Section name Page number / Comments
Organizational profile
Name of the organization 102-1 MR Coca-Cola India 2
Activities, brands, products, and services
102-2 OS The Coca-Cola System in India 2
Location of headquarters 102-3 OS The Coca-Cola System in India 2
Location of operations 102-4 OS The Coca-Cola System in India 2
Ownership and legal form 102-5 OS The Coca-Cola System in India 2
Markets served 102-6 OS The Coca-Cola System in India 2
Scale of the organization 102-7 OS The Coca-Cola System in India 2
Information on employees and other workers
102-8 OS Human Capital 22
Supply chain 102-9 OS Our value chain 4
Significant changes to the organization and its supply chain
102-10 OS No changes
Precautionary Principle or approach
102-11 MR Environmental Performance 12
External initiatives 102-12 OS Our associations 4
Membership of associations 102-13 OS Our associations 4
Strategy
Statement from senior decision-maker
102-14 MR Message from our chairman 4
Ethics and integrity
Values, principles, standards, and norms of behavior
102-16 Website https://www.coca-colacompany.com/our-company/mission-vision-values
Governance
Governance structure 102-18 OS Our Governance Framework
Stakeholder engagement
List of stakeholder groups 102-40 OS Our Approach to Sustainability 9
102-41 Collective bargaining agreements
102-41 OS Our Approach to Sustainability 9
102-42 Identifying and selecting stakeholders
102-42 OS Our Approach to Sustainability 9
102-43 Approach to stakeholder engagement
102-43 OS Our Approach to Sustainability 9
102-44 Key topics and concerns raised
102-44 OS Our Approach to Sustainability 9
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Disclosure Disclosure Number
Document name
Section name Page number / Comments
Reporting practice
102-46 Defining report content and topic Boundaries
102-46 OS Topic boundary 29
102-47 List of material topics 102-47 OS Our Approach to Sustainability 10
102-48 Restatement of information
102-48 OS No restatement of information
102-49 Changes in reporting 102-49 OS No changes in current year
102-50 Reporting period 102-50 OS About the report 8
102-51 Date of most recent report
102-51 OS About the report Year 2018
102-52 Reporting cycle 102-52 OS About the report 8
102-53 Contact point for questions regarding the report
102-53 OS Ishteyaque Amjad (Vice President, Public Affairs & Communications), Email: [email protected]
102-54 Claims of reporting in accordance with the GRI Standards
102-54 OS About the report 8
102-55 GRI content index 102-55 OS GRI Index 25
102-56 External assurance 102-56 OS External Assurance 28
Disclosure Disclosure number
Document name
Section name Page number / Information
Economic Performance
GRI 103: Management Approach
103-1 OS Our Approach to Sustainability 10
103-2 OS 2020 Global commitments 30
103-3 OS Risk management 5
GRI 201: Economic Performance
201-1 OS Women economic empowerment; Anandana Projects
23,34
Indirect Economic Impacts
GRI 103: Management Approach
103-1 OS Our Approach to Sustainability 10
103-2 OS 2020 Global commitments 30
103-3 OS Risk management 5
GRI 203: Indirect Economic Impacts
203-1 OS/MR Anandana projects; Water stewardship (MR)
23,34 (OS) 15 (MR)
Procurement Practices
GRI 103: Management Approach
103-1 MR Transforming the value chain 23
103-2 OS Our value chain 4
103-3 OS Our value chain 4
GRI 204: Procurement Practices
204-1 OS Our value chain 4
Anti-Corruption
GRI 103: Management Approach
103-1 OS Anti-corruption and anti-bribery 7
103-2 OS Our Governance Framework 6
103-3 OS Risk management 5
GRI 205: Anti-corruption 205-1 OS Anti-corruption and anti-bribery 7
Disclosure Disclosure number
Document name
Section name Page number / Information
Energy
GRI 103: Management Approach
103-1 OS Environmental Performance 12
103-2 OS Environmental Performance 30
103-3 OS Environmental Performance 5
GRI 302: Energy 302-1 OS Environmental Performance 13
302-3 OS Environmental Performance 14
Water
GRI 103: Management Approach
103-1 OS Environmental Performance 12
103-2 OS Environmental Performance 30
103-3 OS Environmental Performance 5
GRI 303: Water 303-1 OS Environmental Performance 12
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Disclosure Disclosure Number
Document name
Section name Page number / Comments
Emissions
GRI 103: Management Approach
103-1 OS Our Approach to Sustainability 10
103-2 OS 2020 Global commitments 30
103-3 OS Risk management 5
GRI 305: Emissions 305-1 OS Environmental Performance 14
305-2 OS Environmental Performance 15
Effluents and Waste
GRI 103: Management Approach
103-1 OS Our Approach to Sustainability 12
103-2 OS 2020 Global commitments 6,30
103-3 OS Risk management 5
GRI 306: Effluents and Waste 306-1 OS Environmental Performance 15
306-2 OS Environmental Performance 15
Disclosure Disclosure number
Document name
Section name Page number / Information
Employment
GRI 103: Management Approach
103-1 OS Human Capital 20
103-2 OS Human Capital; 2020 Global commitments
21,30
103-3 OS Risk management 5
GRI 401: Employment 401-1 OS Human Capital 22
Occupational Health and Safety
GRI 103: Management Approach
103-1 OS Workplace safety 16
103-2 OS Workplace safety; 2020 Global commitments
16,30
103-3 OS Workplace safety 16
Occupational Health and Safety
403-2 OS Workplace safety 17
Human Rights Assessment
GRI 103: Management Approach
103-1 OS Human and workplace rights 17
103-2 OS Human and workplace rights 18,30
103-3 OS Risk management 5
GRI 412: Human Rights Assessment
412-1 OS Human and workplace rights 18
412-2 OS Human and workplace rights 18
Customer Health and Safety
GRI 103: Management Approach
103-1 OS Product and Ingredient safety 19
103-2 OS Product and Ingredient safety; 2020 Global commitments
19,30
103-3 OS Product and Ingredient safety 19
GRI 416: Customer Health and Safety
416-1 OS Product and Ingredient safety 19
416-2 OS Product and Ingredient safety No incidents
Marketing and Labeling
GRI 103: Management Approach
103-1 OS Product and Ingredient Safety 19
103-2 OS Product and Ingredient Safety; 2020 Global commitments
19,30
103-3 OS Product and Ingredient Safety 19
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Assurance Statement
Sustainability Update 2018-19 Online Supplementary Report
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Appendix A: Topic boundary
Material topics GRI coverage Topic boundary
Water Stewardship GRI 303: Water Farmers, The Coca-Cola System in India
Ethics and governance
GRI 102-18: Governance Structure
The Coca-Cola System in India
Product and ingredient safety
GRI 417: Marketing and Labelling The Coca-Cola System in India, Consumers
Responsible supply chain
GRI 204: Procurement Practices Farmers, The Coca-Cola System in India
Manufacturing waste
GRI 306: Effluents and Waste The Coca-Cola System in India
Sustainable agriculture
GRI 203: Indirect Economic Impacts
Farmers, The Coca-Cola System in India
Sustainable packaging
GRI 301: Materials The Coca-Cola System in India, Consumers
Low calorie and no sugar portfolio
GRI 416: Customer Health and Safety
Farmers, The Coca-Cola System in India, Consumers
Climate change GRI 306: Emissions The Coca-Cola System in India
Transparent nutrition information
GRI 417: Marketing and Labelling The Coca-Cola System in India, Consumers
Community engagement GRI 203: Indirect Economic Impacts
Farmers, The Coca-Cola System in India
Occupational Health & Safety (OHS)
GRI 403: Occupational health and safety
The Coca-Cola System in India
Human and workplace rights GRI 412: Human Rights Assessment
Farmers, The Coca-Cola System in India
Diversity and equal opportunity GRI 405: Diversity and Equal Opportunity
CCIPL
Women empowerment GRI 203: Indirect Economic Impacts
Farmers, The Coca-Cola System in India
Post-consumer recycling GRI 301: Materials Consumers
Employee wellness, development & engagement
No relevant GRI Indicator The Coca-Cola System in India
Retailer capability development No relevant GRI Indicator The Coca-Cola System in India, Customers,
Responsible marketing GRI 417: Marketing and Labelling The Coca-Cola System in India, Consumers
Data security and privacy No relevant GRI Indicator The Coca-Cola System in India
Sanitation and hygiene No relevant GRI Indicator The Coca-Cola System in India
Sustainability Update 2018-19 Online Supplementary Report
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Appendix B: 2020 Global commitments
Me-We-
World
element
Global/local
priority issue Global goal India progress/ status
Me Well-being
Offer low- or no-calorie beverage
options in every market.
Status: On-track
As part of our diverse product portfolio, we
offer several low calorie and no sugar products
in the Indian market – Aquarius Gluco Charge,
Minute Maid Vintigo, Thums Up Charged (no
sugar), Schweppes, Glaceau Smartwater,
Aquarius, Bonaqua, Sprite Zero, Coke Zero, Diet
Coke, Kinley water and Kinley soda
Provide transparent nutritional
information, featuring calories
on the front of all of our
packages.
Status: On-track
All products manufactured and packaged in
India contain Front of Pack (FOP) calorie
declarations with exception of those bottled in
Returnable Glass Bottles (RGB).
Market responsibly, including no
advertising to children under 12
anywhere in the world.
Status: Work-in-progress
We respect the role of parents and caregivers
by not marketing to children under 12.
Specifically, prohibition of marketing and
advertising in media in which 35% or more of
the audience is composed of children under 12
and that directly targets such children.
Prohibition of designing marketing
communications in such manner as may directly
appeal to children under 12 and specifically
prohibits the use of:
i. Celebrities or characters whose primary
appeal is to children under the age of 12
with the exception of brand equity
characters already in use;
ii. Movie Tie-ins related to movies of primary
appeal to children under 12;
iii. Games or contests designed to appeal
primarily to children under 12;
iv. Branded Toys whose primary appeal is to
children under 12;
v. Images of our products being consumed by
children under 12 without an adult;
vi. Branded sponsorship of sporting and
entertainment events which primarily
target children under 12.
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Me-We-
World
element
Global/local
priority issue Global goal India progress/ status
We
Women’s
Economic
Empowerment
Enable the economic
empowerment of 5 million
women across our global value
chain by 2020.
Status: On-track
In India, we enabled approximately 21,796
women in 2018 and the total number of women
entrepreneurs impacted by our 5by20 initiative
since 2010 has crossed 152,000.
Human &
Workplace
Rights
Achieve at least 98% compliance
with independent franchise
bottling partners and 95%
compliance with our Supplier
Guiding Principles (SGP) among
our suppliers.
Status: On-track
100% compliance to SGP by our franchise
bottling operations and 81% by authorized
ingredients and packaging suppliers
85% overall business unit compliance with
Human & Workplace rights Policies
100% suppliers - ingredient, packaging and ICE-
in the system are compliant with TCCC’s
sourcing policies in terms of Quality in 2018
Sustainable
Communities
Creating sustainable
communities
Status: On-track
Since inception till the end of 2016, The Coca-
Cola India Foundation has reached out to over
600 villages, impacting the lives of over 800,000
people.
In line with the requirements of Clause 135 of
the Companies Act 2013, we also invest 2% of
our average net profits on Corporate Social
Responsibility (CSR) initiatives.
World
Water
Stewardship
Safely return to communities and
nature an amount of water
equivalent to what we use in our
finished beverage and their
production
Status: On-track
In 2017, we created a water replenishment
potential of 138% compared to the amount of
water we consume in manufacturing our
beverages
Improve water efficiency in
manufacturing operations by 25%
compared to a 2010 baseline
Status: On-track
26.8% improvement in our Water Use Ratio
(litres of water consumer per litre of produced
beverage) as compared to 2010 baseline
Sustainable
Packaging
Work with our partners to
recover and recycle the
equivalent of 75% of the bottles
and cans we introduce into
developed markets.
Status: Work-in-progress
31% of our beverage sale takes place in RGB
which is completely recovered from the market
except for breakages
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Me-We-
World
element
Global/local
priority issue Global goal India progress/ status
Climate
Protection
Reduce the carbon footprint of
"the drink in your hand" by 25%
(estimate progress compared to
a 2010 baseline).
Status: Work-in-progress
Draft reduction targets and metrics have been
established. We have developed a Carbon
Scenario Planner to help standardize a forecast
methodology for reducing carbon footprint in
the system supply chain and to support target
setting
Sustainable
Agriculture
Sustainably source our key
agricultural ingredients
Status: Work-in-progress
Project “Unnati Mango”, will be scaled up to
25,000 farmers covering 50,000 acres of land,
over the next 10 years. By 2034, the project is
expected to deliver close to 240,000 MT of
mango and meet 70% of our requirement. As of
2017, 40 acres of modern nurseries have been
set up producing 20 lakh plants. This initiative
has benefitted 56,600 farmers till date.
Project “Orange Unnati” will involve setting up
a juice manufacturing facility in Vidarbha
region. The partners will support local farmers
in the cultivation of Indian orange mandarins
with the adoption of Ultra High-Density
Plantation (UHDP) technique to boost orange
yield. Unnati Orange is estimated to benefit
5,000 farmers with an average landholding of 2
acres each. As of 2017, 60 acres of demo farms
and 10,000 acres of mini orchids have been set
up. This initiative has increased orange
productivity per acre by 140%
Meetha Sona Unnati has been scaled to more
than 80,000 acres. Through this initiative
46,360 farmers have been trained and an
overall 21% increase in productivity has been
achieved
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Appendix C: Anandana Projects
Organisation Details
Project Title / Location
Theme Funding Project Activities Beneficiary Demographics
Water Recharge Potential (in m3)
Akshay Patra
Foundation
Karnataka,
AP & Telangana
Nutrition TCCF, Atlanta To support 25,000
children with mid-day meal for next one year
in the state of Andhra
Pradesh, Karnataka
and Telangana - Processed and paid
25,000
-
Jaldhara
Foundation
Adilabad,
Telangana
Drinking
water
TCCF, Atlanta 2 New WHCs and
refurbishment of 6 existing WHCs -
Telangana (Adilabad -
part of 115
Aspirational districts by Niti Ayog) and
Gurgaon in Haryana
More than
15,000 people
-
HARITIKA Dhule
district,
Maharashtra
Water
Conservation
CCIF Construction of 2
water conservation
structures
2 villages/
2,000 people
2,73,763
Marathwada
Gramin Vikas
Trust
Ahmednagar
district,
Maharashtra
Water
Conservation
CCIF Construction of 2
water conservation
structures
1 village/ 2,500
people
1,05,000
N.M.
Sadguru
Foundation
Jhabua
district of
Madhya
Pradesh
Water
Conservation
CCIF Construction of 4
water harvesting
structures
4 villages/
4,000 people
6,04,300
The Corbett
Foundation
Umaria
district of
Madhya
Pradesh
Water
Conservation
CCIF Construction of 6
water harvesting
structures
2 villages/
4,000 people
2,68,761
CHINTAN Delhi Waste Management
TCCF, Atlanta
Setting-up material
recovery facility (MRF)
and upcycling center for making pencils
from paper waste
- -
SAAHAS Ghaziabad / Noida /
Chennai and
Mysore
Waste Management
TCCF, Atlanta Setting-up material recovery facility
(MRF), Platform for
waste workers and scrap dealers with
focus on PET - -
Sustainability Update 2018-19 Online Supplementary Report
37
Organisation Details
Project Title / Location
Theme Funding Project Activities Beneficiary Demographics
Water Recharge Potential (in m3)
TERI Delhi Program for action on waste management
CCIPL The proposal is to engage 20 NCR schools in year 1 as pilot to create awareness among students on segregation of solid waste into dry and wet waste and increase people’s participation
- -
Jagriti Seva Sansthan
Advancement of Sustainable Enterprise capability amongst Youths
CCIPL The vision of Jagriti is 'building India through enterprise'. It aims to inspire young Indians living in the middle of Indian demographic diamond to lead development by taking to enterprise, thus unleashing a movement of ‘Enterprise-led-development’. With Jagriti Yatra train journey successfully running for past few years, JSS is now focusing on building Jagriti Enterprise Network, an eco-system to support young entrepreneurs from Middle India.
- -
Lennon Agritech Private Limited (Farm Guide)
Jhabua district of Madhya Pradesh
Price discovery intervention for farmers
CCIPL IVRS-based ‘mandi’ market price advisory to approx. 10,000 farmers of Jhabua district (Thandala, Teplawad and Jhabua mandi)
10,000 farmers
-
Care India Kerala Disaster Relief program
CCIF Grant to support project "Improved health and wellbeing” of flood affected people in Wayanad and Idukki districts of Kerala
- -