Sustainability Report - SBM Management Servicessbmmanagement.com/Corp_Sustainability_Report_2018.pdf2015 Rolled out an Environmental policy for Singapore. 2016 • USZWBC merged with

Sustainability Report 2018

Letter from the CEO:

Charles SomersWelcome to the inaugural issue of SBM's Sustainability Report. For 33 years,Sustainability has been a key part of our business. We recognize that we have aunique responsibility to protect not only our customers' and employees' health, butalso the earth's natural resources. SBM has been, and will continue to be,committed to conducting its business in an ethical and socially responsible manner.

We hope you enjoy reading our Corporate Sustainability Report and that it providesyou with insights on SBM’s continued commitment of sustainability with ourpeople, our business and our planet.

Sustainability is an integral part of our companyculture. We actively seek opportunities to improvethe environment and to contribute to the well-beingof the communities in which we do business.

With this at the forefront, SBM continues to in-novate and deliver custodial and soft services thatmaintain our commitment to environmentalstewardship.

Sustainability Report 2018 2

Sustainability Report 2018

Charles Somers

OUR APPROACH• Policy• Footprint• Strategy• Team

RESULTS• Waste Diversion and Climate Impacts• Awards

EMPOWERING OUR EMPLOYEES

IMPROVING OUR COMMUNITIES• Customer Outreach and Education Events• Vendor Partnerships • Education for Sustainability Excellence• New Projects• Targeted Customer Messaging • Centralized Trash

KEEPING OUR CUSTOMERS IN THE KNOW• Market Updates

INNOVATION• Green Building System Support• Custodial Equipment • Supply Chain• Innovative Direction

LOOKING AHEAD TO 2019

CONCLUSION

6

5

4

3

2

1

Agenda


7

8

25Years

of Sustainability Management

1993Somers Building Maintenance (SBM) is asked by Hewlett-Packard (HP) to support their recycling needs, startingSBM on its sustainable path and shiftingenvironmental policy towards overall sustainability.

2003SBM supported HP US sites to divert 90% overall.

2010SBM quantified its Environmental Policy and startedworking on action plans to decrease impacts to theenvironment. Increased support to larger clients interestedin aligning with the United States Green Building Council's(USGBC) mission of 'Green' cleaning on a more robust scalethat included processes, equipment, and supplies.

2011SBM continued to quantify its Environmental Policy anddocument action plans to augment impacts on theenvironment. SBM begins to support the CarbonDisclosure Project (CDP).

2012SBM continued to work on zero waste and is a founderof the US Zero Waste Business Council (USZWBC). SueBeets-Atkinson, SBM Director of Sustainability, became aboard member in 2013.

S E C T I O N


Our Approach

SBM’s Policy Development JourneySBM conducts business in an ethical and socially responsible manner. Thiscommitment aligns with our corporate objectives and is fundamental to sustainablebusiness success. This extends to:

• Green Cleaning• Green Supplies (Chemical, Soap, Paper and Liners) • Green Equipment• Solid Waste Management

2014• Sue Beets-Atkinson became President of the US Zero

Waste Business Council Board.• Procurement rolled out the Employee car/lease program with

highlights to Hybrid and Electric vehicles.• Established a Climate Action plan that was created

and endorsed by the CEO.

2015Rolled out an Environmental policy for Singapore.

2016• USZWBC merged with GBCI (USGBC) and Sue Beets-

Atkinson, SBM Director of Sustainability, has been the TRUE Advisory Chair since the merger.

• SBM hosts its inaugural annual Sustainability Summit.

2017• Began reporting on Ecovadis and Ecodesk platforms.• SBM hosts its second annual Sustainability Summit.

2018• SBM's sustainability platform is integrated with the

corporate Procurement team.• Employee handbooks in Singapore and Malaysia are

updated with related goals and objectives. • SBM hosts third annual Sustainability Summit.• SBM becomes certified with ISSA’s CIMS Green at the

highest level.• Centralized Trash Collection toolkit is created.

Increasing Compliance

Increasing Diversion

Zero Waste

Environmental

Workplace Experience

Improving Health

Managing Costs

Standardizing Practices

Financial Social

Upstream (Generation)

Downstream (Disposal)

Midstream(Management)

Tracking and ReportingRight Sizing

Commodity Inventory and

Mapping

Centralized Trash

Collection (CTC)

Program Communication

Strategy and Campaign

Supply Chain

Integration

Zero Waste

Modeling

Recycle System Management

Vendor Management

Commodity Management

Market / Trends

Assessment

Organizational Change

Management

Life Cycle ApproachOur goal is to help customers with holistic environmental impact reduction throughlife-cycle solutions.

Our approach empowers SBM’s team of LEED®, WELL, and TRUE-trained environmental professionals to develop site-tailored programs to help our customers achieve their corporate sustainability goals.

S E C T I O NOur Approach

StrategySBM understands and prioritizes its client's sustainability priorities, and supports them in attaining results that optimize their overall business objectives.

QualityAuditsComplaintsReport-It’sTo-Do’sPass Down

SafetyGood CatchesSafety AuditsSafety KPI’s

SustainabilityMaterial ManagementGreen CleaningSupply Chain Zero Waste

PeopleBonuses Team MeetingsTurnoversUnion Management

TrainingKnowledge CenterAssociate Transcripts

FinanceEmployee HoursBillingUniforms

InnovationInnovation TestingInnovation Updates

Governance Scorecard/KPI’sWBR’sReporting

S E C T I O N


Our Approach

Sustainability is One of the Pillars of Our OrganizationDue to the nature of our business, SBM has a unique responsibility to protect not onlyour natural environment, but our customers’ and employees’ health. Sustainabilityremains a top priority at SBM and is integrated into our core operations and culture.

Global FootprintSBM is headquartered in Sacramento with global sites in Canada, Costa Rica, Puerto Rico, Singapore, and Malaysia

9000+associates are empowered, incentivized, and engaged.

Malaysia

Singapore

37 YEARSof industry experience acrosscomplex client portfolios.

500+global locations

S E C T I O N


Our Approach

Brian AndersonVP and EHS Risk & Sustainability

25 Years of Experience

Sue Beets-AtkinsonDirector of

Sustainability25 Years of Experience

Rachel Weisslitz Associate Director of

Sustainability 20 Years of Experience

Angie MoralesSustainability Site

Manager2 Years of

Experience

Alexandria SkochSustainability Site

Manager10 Years of Experience

Alina BekkermanNational Sustainability

Manager 2 Years of

Experience

Michael Halady National Sustainability

Manager10 Years of Experience

Leah TischlerSustainability

Manager4 Years of

Experience

Elena Tejeda Sustainability

Manager1 Year of

Experience

Megan SnowdenSustainability Coordinator

1 Year of Experience

MEMBERSHIPS ACCREDITED PROFESSIONALS

S E C T I O N


Our Approach

SBM Sustainability Team In 2018: SBM’s sustainability team grew by 33%

1 additional team member became a TRUE Advisor (2 total; 1+ 1 SME who supports TRUE Facility Certification and Education)

5 team members became Certified Sustainability Resource Management Professionals (making a total of 6 on staff)

HEALTH & SAFETYGreen Cleaning’s primary focus is on human health and reduces (or eliminates) hazardous cleaning agents utilized.

POSITIVE CHANGEGreen Cleaning can be dramatic and demonstrably positive on performance and productivity in the workplace, and virtually any setting.

ENVIRONMENTGreen cleaning includes using paper products and trash liners that have 100% recycled content and post consumer waste content.

STRENGTHWhen correctly used, no "cleaning power" is sacrificed through green cleaning practices.

S E C T I O N


Results

Green CleaningGreen cleaning refers to using cleaning methods and products with environmentallyfriendly ingredients, and procedures designed to preserve human health andenvironmental quality. In 2018, SBM continued to work with its supply chain toidentify new products and innovations and met the LEED criteria of a minimum of75% green spend as an organization.

Waste Diversion and Climate ImpactsSBM is driving continuous waste diversion improvement as an organization, with our suppliers and for our customers.

OrganizationSBM went paperless in many departments of the organization achieving the following results:

34Tons paper waste avoided

Carbon Disclosure ProjectGoal: SBM has been supporting the tracking and documentation of GHG Emissions since 2011. We track our Scope 1, 2 and 3 GHG emissions.

The sustainability team works within all our departments to review operations, planning and future direction. To put into perspective, our total GHG is 2.8 MT GHG for the year!

Next Steps: SBM has created a Environmental Action plan with measurable goals and direction through 2023.

2017 Highlights

2.8% Reduction GHG Scope 1, 2 and 3

7.9% Reduction of Mileage

$355KCost avoided

SBM’s Headquarters is close to a Zero Waste office diversion rate for 2018

87%Diversion from landfill

S E C T I O N


Results

We are very close to meeting our Zero Waste Goalof 90%. But we need your help

S E C T I O N


Results

SBM is working on communicating its own environmental achievements throughoutthe organization. The communication below was created and sent to all employees toshare the accomplishment of approaching Zero Waste at SBM Headquarters in 2018.

Waste Diversion and Climate Impacts

Waste Diversion and Climate ImpactsMany innovative waste minimization strategies are incorporated into our operations and supply chain.

SuppliersSBM uses two quantitative tools to evaluate the environmental impact of its supply chain.

Green Spend:Percentage of total consumables spend that is green certified.

75%

2018 Environmental Benefits Calculator:Evaluation of resources saved as a result of using chemicals in ready-to-dilute versus ready-to-use concentrations.

CustomersIn 2018 SBM helped its customer attain the following waste diversion achievements.

866KPounds of

plastic

248KPounds of cardboard

boxes

7,171Wooden pallets

3MPounds carbon

equivalent

$222KDollars saved

in disposal fees

326Truck loads eliminated

80.4MPounds diverted

from landfill

53 Locations

Managed

77.1%Diversion Rate

$17.3Min documented client savings

S E C T I O N


Results

AwardsSBM received 3 awards in 2018 for its sustainability programs.

2017NJDEP Recycling Awards: J&J PartnershipBusiness Intelligence Group Sustainability Award

NJ Governor’s Environmental Excellence Award

2016PADEP Governor’s Award for Environmental Excellence Award

NJDEP Governor’s Environmental Excellence Award: Merck partnership

2015NJDEP Sustainable Business Award

2013 & 2014J&J Sustainable Supplier Award

2011NJDEP Rising Star Award

2010Merck Presidential EHS Award

2018• Environmental

Leader Award

• Environmental Leader 75

• PADEP Governor’s Environmental

• Excellence Award: Merck partnership

S E C T I O N


Results

S E C T I O N

WasteCollection

WasteDisposal

EnvironmentalSustainability


Empowering Our Employees

2018 Sustainability Team “Behind the Scenes”SBM's Sustainability Team creates innovative and engaging tools and materials to supportcustomer outreach and education initiatives at the operational level.

Annual support for Earth Day & America Recycles Day

• Quarterly Customer Facing Innovation Summary

• Quarterly Article in Employee Newsletter

• Annual Manager/Customer Sustainability Symposiums

• Training1. Sustainability and Green Cleaning 1012. Centralized Trash 3. Green Spend and Standardization

• Toolkits1. Waste Audits2. Solid Waste Book3. Centralized Trash

• Alignment with Procurement Goals and Objectives

In 2018 SBM’s in-house resources developed 3 training modules for custodial staff dedicatedto concepts of sustainability. It is essential that our employees feel empowered andunderstand the impacts of improper waste sorting. For some sites, there are dedicatedsustainability resources, including site specific training provided to the custodial staffquarterly. The training modules incorporate information about what is to be collected, whereit is to be disposed, the importance of the color coded liner system for trash, recycle andcompost and what should be reported to management. As SBM manages our customers’waste for a portion of its life cycle it is critical we are responsible and maintain aquality program for our customers.

S E C T I O N


Improving Our Communities

SBM is encouraging all of its headquarters and regional offices to “Walk The Talk” to be more sustainable. The communication below was created to share ideas on how to manage our offices to reduce our environmental footprint.

2018 Customer Outreach & Events SBM helps clients to communicate about recycling through theannual sponsorship of events for Earth Day and America RecyclesDay at client sites. Each year a new and unique message isdeveloped to keep it relevant and fresh. For each event, atoolkit with educational materials and planning instructions isdeveloped to help every manager easily plan an event.

Event ToolkitDownloads Messaging

Earth Day Over 425 Reducing

Plastic Waste

America Recycles

DayOver 500 Contamination

in Recycling

Images of Earth Day and America Recycles Day events across SBM’s clients nationwide in 2018.

In 2018 SBM also supported its customers with e-wastecollection events, zero waste events, early childhoodeducation lessons and sustainability sessions for BringYour Child To Work Day.

Early Childhood EducationEventsRecycle or Trash Bingo gamecreated. Lesson on the 3Rsand a My Recycling Bookactivity made from all re-usedor re-purposed materials.

Recycle mania at customer location, Bring Your Child To Work Day event.

Zero Waste EventsThe goal of the zero waste events is to eliminate wastefulpractices. In 2018, SBM supported conferences ranging inattendance from 42 or 42,000 people.

During our largest event this year, the final diversionrate came in at greater than 96 percent – well abovethe 90 percent required. More than 104 tons of wastewere diverted from the landfill.

Our event was a success – and we earned the TRUE ZeroWaste Gold Certification from GBCI in the process.

Events supported by SBM met the zero waste criteria of > 90% diversion.Top: Very large zero waste event over 15,000 people.Bottom: Zero waste 3-day conference for 30 people.

S E C T I O N



Education for Sustainability Excellence In 2018 SBM sponsored several sustainability events. SBMgives back to its clients and communities by sharingknowledge and expertise relative to sustainability planning,integration, and employee engagement.

SBM in partnership with its customers co-sponsored a thirdannual Sustainability Summit with this year’s topic, TheValue of Sustainability Planning and Reporting. With over77 attendees there was representation from over 30organizations. As a zero waste conference, a 96% zero wastediversion was achieved.

Angie Morales, Site Sustainability Manager; Michael Halady,National Sustainability Manager; and Keith Deuber, ProjectManager with SBM managed the Sustainability Summit eventlogistics.

Sue Beets-Atkinson, SBM Director of Sustainability, spoke onmultiple webinars in 2018, including GBCI TRUE Metrics,durable goods, China wall solutions and on 3 Green Educationevents including ZW Business class, Reuse programs andPlastic options. Sue Beets-Atkinson was also the TRUE ZeroWaste Assessor for a Zero Waste Project at GreenbuildChicago 2018.

Vendor PartnershipsSBM supports vendors in their efforts to drive continuousimprovement and sustainability through its supply chain.

In March 2018, SBM’s Sustainability Leadership attended theInaugural Clean River Customer Advisor Board meeting inToronto, Canada in 2018. Clean River’s commitment tosustainability resulted in a 98% diversion rate at itsfacility!

On May 9th, 2018 Rachel Weisslitz also spoke on food wastecomposting at the Sustainable Waste Solutions (SWS)Compost Symposium. SWS is a partner of SBM’s in thenortheast.

Rachel Weisslitz, Assistant Director of Sustainability, moderated the Sustainability Summit.

S E C T I O N



New Projects SBM supports its customers recycling new streams through supply chain partnerships withorganizations such as Terracycle.

In 2018, SBM initiated pilot projects to recycle lab plastic packaging in labs , vinylgloves, coffee packets and other recyclables not accepted through traditional programswith many of its life science customers.

Targeted Customer MessagingSBM created over 30 individual communications related to the specific concerns on acustomer by customer basis. The idea is to communicate more with the population, ensureemployees, temps (if used) and contracts know the program and what goes where based oninformation from audits, events, visual observations and waste audits.

Lab Plastic Packaging

Coffee Packets Vinyl Gloves

S E C T I O N



Centralized Trash Collection (CTC)Centralized trash was a very hot topic in 2018. Although SBM has been managing space inthis model for over 10 years, many organizations are now realizing the opportunity forenvironmental and financial benefits this model can offer and are asking for SBM’sexpertise and support.

The SBM Sustainability Team worked diligently to create a CTC tool kit to document theBest Known Methods and Practices we have identified in the over 40M square feet of CTCspace managed in this model to maintain quality and operational excellence, so we canensure consistent repeatable results.

The toolkit walks each user through the CTC process from planning to post-implementation monitoring and reporting and provides tools for all level of managementto document and track the benefits as well as templates to communicate the results tocustomers effectively. A flyer on the toolkit (pictured below) was distributed throughout theSBM organization.

S E C T I O N



S E C T I O N


Market Updates Resulting from China’s National Sword PolicyBig changes occurred in the recycling market in 2018 with China’s National Sword policyresulting in much stricter quality standards for recycling. This policy is having resoundingimpacts globally. In 2018, SBM kept its customer abreast of the changes to the marketand in how recycling needs to be handled. With several newsletters and presentationsdistributed to our customer base along with information included in our quarterlyinnovations summary SBM is trying to stay ahead of the changes and keep itscustomers informed. Every employee at every site has a stake in this as its something theytouch and impact every day.

Keeping Our Customers In the Know

We will continue to keep our customers in the know on topics related to:

• Elimination of Plastic Liners in the Recycling

• Acceptable and Unacceptable Materials in the Recycling

• Required Changes to Custodial and Commodity Management

• Equipment Required to Support the Changing Market

• Impacts to Consider other than Cost

• Solutions to Improve Sustainability Despite this Trend.

The most recent reports from Resource Recycling(3/19/19) US paper exports grew in 2018, whileplastics fell by 35%. We recommend visiting thiswebsite for the most up to date information.

Source: https://resource-recycling.com/recycling/2019/03/19/paper-exports-grew-in-2018-but-plastics-fell-35-percent/

Technologies such as Toter Tippersand re-usable liners are beingexplored by SBM as alternativesolutions and being evaluated forquality, safety and sustainability.

IMPACTS OTHER THAN COST TO CONSIDER

• Risk

• Missed Goals

• Reputation

• Stakeholder Perception


Keeping Our Customers In the Know S E C T I O N

Through these updates SBM’s goal is to provide clients withthe services and solutions they require based on thechallenges we see ahead.

Green Building System Support In 2018, SBM performed analysis to determine how it can support the various Green BuildingSystem Ratings through the GBCI. A summary of the points SBM can support in LEED, TRUE,WELL and SITES is included below.

In 2018 SBM supported the following customer certifications:

• 11 LEED EBOM

• 1 Commercial Interiors

• 2 New Construction

• 2 WELL

LEED Certification Support As the custodial provider, SBM is an integral component of the commercial space community.We are the eyes and ears of the spaces and have a high level of facility coverage, allowing usan abundance of opportunity. We build relationships with customers and through oursustainability programs help to further enhance a sense of community with our customers aspartners and stewards of the environment.

In 2018, SBM created a summary of how its janitorial sustainability program can support the 3most recent versions of LEED-Existing Buildings: Operations & Maintenance (O&M®)certification which includes Green Cleaning, Solid Waste Management, Exterior Services,Landscape, and Pest Control.

SBM’s support of LEED projects result in improvements to indoor air quality, diversion from the landfill, conservation of natural resources, and cost savings.

VERSION 2009 16

Credits

VERSION4 10

Credits

VERSION 4.1 8

Credits

S E C T I O N


Innovation

L E E D v 4 . 1 S u p p o r t

Within LEED v4.1 ExistingBuilding: Operations &Maintenance rating systemSBM can support 8 credits.The credits supportedsatisfy the requirements for4 pre-requisites and 12possible points.

Credit Category LEED 2009 LEED v4 LEED v4.1

Sustainable Sites

1. Hardscape Management Policy2. IPM, Erosion Control & Landscape Plan Not Applicable Not Applicable

Materials & Resources

1. Solid Waste Management Policy2. Waste Audit3. Ongoing Consumables4. Durable Goods5. Facility Alterations/ Additions

1. Ongoing Purchasing and Waste Policy2. Facility Maintenance and Renovation

Policy3. Solid Waste Management – Ongoing4. Facility Maintenance and Renovation

1. Purchasing Policy2. Facility Maintenance &

Renovation Policy3. Waste Performance Score4. Purchasing

Indoor EnvironmentalQuality

1. Green Cleaning Policy2. High Performance Cleaning3. Custodial Effectiveness Assessment4. Purchase of Sustainable Products &

Materials5. Sustainable Equipment6. Indoor Chemical and Pollutant Source

Control7. Indoor Pest Control

1. Green Cleaning Policy2. Custodial Effectiveness Assessment3. Products and Materials4. Equipment5. Integrated Pest Management

1. Green Cleaning Policy2. Green Cleaning3. Integrated Pest Management

Innovation 1. LEED Accredited Professional2. Exemplary Performance 1. LEED Accredited Professional 1. Innovation

Supported Credits 16 Credits 10 Credits 8 Credits

L E E D v 4 S u p p o r t

Within LEED v4 Existing Building:Operations & Maintenance ratingsystem SBM can support 10 credits.The credits supported satisfy therequirements for 2 prerequisitesand 12 possible points.

L E E D 2 0 0 9 S u p p o r t

Within LEED 2009 ExistingBuilding: Operations &Maintenance rating systemSBM can support 16 credits.The credits supported satisfythe requirements for 2prerequisites and 17 possiblepoints.

S E C T I O N


Innovation

LEED By Version

TRUE Certification Support TRUE (Total Resource Use and Efficiency) Zero Waste certification is used by facilities to define, pursue and achieve their zero waste goals, cutting their carbon footprint and supporting public health.

In 2018, SBM outlined how its sustainability program can support up to 25 out of the basic 31 points for TRUE certification.

In 2019, SBM will be reviewing the WELL and SITES certification and outlining how its sustainability programs can support them.

Category Credit (s)

Redesign: Credit 1: Right size collection containers and service levelsCredit 3: Review all 9 points of generation

Reduce: Credit 2: Implement tracking to eliminate waste before it occurs

ReUse:

Credit 1: Develop systems that emphasize reuseCredit 2: Document pallet and shipping container reuseCredit 4: Establish program to reuse office supplies and materialsCredit 5: Use reusable/durable food service ware

Compost (Re-Earth):

Credit 1: Collect compostables separately from other materials

Zero Waste Reporting:

Credit 1: Document diversion by commodity or wasteCredit 2: Track financial data for diversion Credit 3: Generate climate impact report using the U.S. EPA WARM Model

TrainingCredit 3: Communicate with employees about zero waste activities quarterlyCredit 4: Clearly label all collection receptacles

Zero Waste Analysis:

Credit 1: Conduct annual physical waste auditCredit 2: Analyze results of annual waste audit and implement recommendations Credit 3: Conduct annual physical audit of recyclablesCredit 4: Add rejected recyclables into waste stream documentation

Upstream Management:

Credit 2: Giving preference to vendors who embrace zero waste goals

Hazardous Waste and Prevention:

Credit 1: Properly handle hazardous materialsCredit 2: Save records for at least 3 yearsCredit 3: Reuse or recycle universal waste Credit 4: Reduce the use of hazardous chemicals/materials Credit 5: Collect universal waste from employees or customers

Closed Loop:Credit 1: Require a minimum of 30% post-consumer recycled content for office paperCredit 2: Require a minimum of 20% post-consumer recycled content for janitorial paper products

S E C T I O N


Innovation

Custodial EquipmentSBM Procurement focuses on sourcing and selecting optimalproducts and technologies in order to help clients use lesselectricity and water, and ultimately generate less waste.

See some of the team's innovative highlights below.

Consumables:

Equipment

LEED Goal is 40% of equipment and to evaluate new equipment as green.57.3%

Green Equipment

Georgia Pacific Enmotion Flex

Enviro Care Novus Floor Finish

Georgia Pacific Enmotion Flex

Enviro Care Novus Floor Finish

Karcher Armada Tennant I-Mop XL EC H20 NanoClean Chemical Free Floor Stripping

S E C T I O N


Innovation

S E C T I O N


Innovation

Supply Chain Highlights from SBM’s Procurement Team on the integration of sustainability in its supply chain for 2018.

• SBM’s preferred chemical list is comprised of green seal certified chemicals

• SBM utilizes Ready To Dilute (RTD) chemicals reducing plastic bottle waste, packaging and carbon emissions from transport of materials

• Microfiber cloth and mop cleaning reduces paper usage

• Gamma radiation program: Diverting cleanroom string mops from the landfill

• Distribution: Procurement team has begun conducting quarterly business reviews with our supply chain partners to review KPI’s including sustainability numbers. 2018 was the first year to do this and the data collected will continue to enhance and be more accurate.

• We have worked with our vendors to focus on Waste/diversion rate, GHG emissions (additionally supporting CDP), water usage and full truck deliveries.

• Supplier updates/accomplishments

Innovative Direction In 2018, SBM became a proud recipient of the Cleaning Industry Management Standard(CIMS)-Green Building certification, given by the International Sanitary Supplies Association(ISSA).

With the intent to build customer confidence in SBM’s operational commitment tosustainability, the CIMS-Green Building certification provides our customers’ the confidencethat SBM can provide a green cleaning program that can help them to obtain LEEDcertification or assist them on their sustainability efforts by providing a “green” cleaningservice.

The certification assesses 6 areas in SBM. These areas are:

Quality Systems

Service Delivery

Human Resources

EH&S Green Cleaning

Management Commitment

Carbon Footprint

Water Usage

Waste Generation

S E C T I O N


Looking Ahead to 2019

So what else can you expect to see from SBM in 2019? We are working on a 2025 Environmental Action Plan that will have targets related to:

Some of the goals we are developing for the Action Plan are related to:

Organizational Excellence:

• We will be working with our quality team to develop a video based Sustainability 101 certification and training series for all SBM employees which will be housed in SBM’s Knowledge Center.

• Additional custodial resources related to BKMs around material collection and disposal.

• Continue to identify opportunities for program recognition and information sharing at trade conferences and with key partners.

• Continue to develop team with additional training and certification.

Procurement:

• In-depth look at supply chain for quantifiable benefits and sustainability characterization.

• Use of the new Enterprise Shopping Cart to highlight Green items.

So what else can you expect to see from SBM in 2019? Continued…

Customer Education and Outreach:

• More Sustainability Summits (East and West Coast).

• Sharing Innovations.

• Continue to watch the market impacts of China ban in US and support US basedcommodity vendors and jobs.

• Continue to support and consult with clients that make waste/green cleaning andzero waste a priority.

Certification Support

• Create templates for TRUE Facility Certification to support our clients.

• Evaluate other certifications such as SITES and WELL for SBM support alignment.

ConclusionOverall 2018 was a great year for sustainability initiatives at SBM, despite both successesand challenges. On a macro scale, the global community struggled with the plastic wastecrisis, which led all citizens to take a closer look at how they could make meaningful impactsindividually. Closer to home, SBM created and helped drive closure on BKM's and receivednoteworthy praise that helps us understand that we're on the right path. We are proud of ourclient partnerships and our ability to share sustainability knowledge. Education is key totransformation and SBM plans to continue to contribute in this meaningful way in 2019.

S E C T I O N


Looking Ahead to 2019

Documents

Sustainability Report - SBM Management Servicessbmmanagement.com/Corp_Sustainability_Report_2018.pdf2015 Rolled out an Environmental policy for Singapore. 2016 • USZWBC merged with