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Sustainability Management Plan 2016 – Updated March 2016 Mövenpick Hotel Jumeirah Beach

SUSTAINABILITY MANAGEMENT PLAN 2016

Mövenpick Hotel Jumeirah Beach


As part of Mövenpick Hotels & Resorts, Mövenpick Hotel Jumeirah Beach aims to promote and support environmentally responsible management, as part of its central idea, to reduce pollution and safeguard the long-term existence of its businesses. We support environmental measures that are pioneering for the catering business and take into account reasonable interests of the economy as a whole. We encourage our staff to undergo trainings, in order to protect the environment. We will keep our guests, customers and employees informed about our environmental protection initiatives, whenever they are worth reporting. Therefore, Mövenpick Hotel Jumeirah Beach is committed to environmental, social and employee sustainability. Our hotel thrives to implement sustainable environmental initiatives that will have a long-lasting impact on the community. We, therefore, consider key operational aspects in maintaining sustainable environment, society and employees, and compliance for the hospitality industry. Environmental Sustainability By nature, the hospitality industry is a large consumer of resources. Mövenpick Hotel Jumeirah Beach in Dubai aims to reduce and optimise its consumption through certain energy-efficient measures, such as LED lighting, water savers, and a well-controlled waste management and chemical use. Social Sustainability Mövenpick Hotel Jumeirah Beach's commitment goes beyond environmental and employee sustainability, to also encompass social sustainability. We contribute with communities that are mutually beneficial and sustainable. Also, we support local and global non-profit organisations by hiring employees from Nepal, Vietnam and other developing countries. Employer Sustainability Employer sustainability means achieving excellence in human resources and leadership practices, whilst embracing and celebrating diversity. By upholding quality, reliability and care, Mövenpick Hotel Jumeirah Beach is committed to foster a culture that consistently improves employee engagement, development, well-being, safety and security.


TABLE OF CONTENTS

1.0 Analysis

2.0 Sustainability Criteria A. Environmental B. Social C. Employee

3.0 Policy

4.0 Strategy & Tools A. Design and Structure B. Strategic Objectives of the Hotel C. Effective Sustainable Management D. Maximising Effective Benefits to the Communities E. Minimising Socio-cultural Harm F. Minimising Environmental Harm

5.0 Procedures A. At Hotel Level B. At Employee Level

6.0 Environmental Plans & Actions

7.0 Waste Management Plan

8.0 Major Project Completed & KPIs Per Department

9.0 Landscape

10. Environment Committee


1.0 Analysis Tourism is one of the world's largest industries. Amongst the seven Emirates of the UAE, Dubai is the second largest and most politically stable. The UAE’s main focus remains on developments, rather than on interfering in the political issues of the region. The UAE, therefore, will continue to benefit from the regional political unrest. More than 5.5 million tourists visited Dubai in the first half of 2013, representing an 11.1% year-on-year increase, indicating that DTCM’s vision of 20 million visitors in 2020 will be achieved. In addition to this capacity and growth, the tourism industry faces greater challenges. Potential impacts include harm to the environment, society and local economies of tourist destinations around the world, and awareness and actions about these concerns are on the rise within the tourism industry. The Sustainable Tourism Criteria are to help the tourism industry define its stance on sustainable tourism and take a leading address in customer concerns about sustainable tourism practices. Through this initiative, businesses that are taking steps to sustainability will be recognised for their efforts. Those that are interested in sustainability can use the criteria and their sources provided on how to implement such sustainable practices. Sustainable tourism is of growing interest to travellers and increasingly becoming a distinguishing factor that travellers use when researching and booking a trip. International organisations and businesses continue to lead the movement to support the industry and government in adopting and implementing sustainable tourism principles and best management practices. The following definition provided by J. Swarbrooke (1999) is one that accentuates the needs of the industry and the sustainable use of its resources: “Sustainable tourism is tourism that is economically viable, but does not destroy the resources on which the future of tourism will depend, notably the physical environment and the social fabric of the host community.” Green Globe Partnership Mövenpick Hotels & Resorts is one of the largest hotel groups to commit to Green Globe certification for all its properties worldwide. With the new partnership, we underpin our ambition to set an example for the industry. The strategy is part of a company-wide programme to establish a common and global approach to environmental, social and employee sustainability. Mövenpick Hotels & Resorts aims to set a new benchmark for sustainability, by committing to a certification partnership with the internationally acclaimed Green Globe.

Our aim at Mövenpick Hotel Jumeirah Beach is to maintain our compliance with the Green Globe indicators.


About Green Globe The origin of Green Globe can be traced back to the United Nations Rio de Janeiro Earth Summit in 1992, where 182 heads of state from around the world endorsed the Agenda 21 principles of sustainable development. Two years later, the Green Globe membership was established. The Green Globe brand represents the best in sustainable practice within the travel and tourism sector, and provides certification, training and marketing services in 83 countries. For more information, visit www.greenglobe.com. 2.0 Sustainability Criteria A. Environmental – The activity minimises any damage to the environment, i.e., plants, animals, water, soil, energy use, contamination, etc. and benefits the environment through protection and conservation, and running a business in a way that does not destroy the natural resources – natural, cultural or economic – on which it depends. B. Social – The activity does not harm and may revitalise the social structure or culture of the community where it is located. C. Employee – Mövenpick Hotel Jumeirah Beach hires talents with good personality; people with passion to grow in hospitality. Attracting and retaining top talents is important for the future growth and success of Mövenpick Hotels & Resorts. With our continued international expansion, we offer a wide range of opportunities for people to achieve their career goals. 3.0 Policy It is the policy of Mövenpick Hotel Jumeirah Beach to be an active participant, as far as the protection of the environment is concerned. We are acting with responsibility for the benefit, confidence and safety of our guests, hotel staff and neighbouring community, and for the protection of nature and the environment. Our General Environmental Objectives are:

• To satisfy guests and meet all their necessary demands regarding comfort, safety, health, hygiene and an intact environment;

• To comply with all local and national environmental legislations and regulations, and continuously improve the environmental management of the hotel, as well as to prevent ecological pollution caused directly or indirectly by the hotel or its stakeholders;

• To set objectives and targets according to the identified environmental impacts, and to implement and maintain an environmental management system to meet international standards;

• To constantly monitor environmental impact and advance the efforts and methods for improvements and quality assurance management;

• To save freshwater using an efficient management and consumption controls;


• To improve energy efficiency, conservation and management by regular controls, staff

training and implementing modern and regenerative or other best available technologies, wherever reasonably possible and feasible;

• To reduce, reuse and recycle waste materials and avoid any hazardous substances, in order to minimise harming the environment;

• To reinforce our employee’s ecological and social sensitivity, and ensure environmentally safe and sound working conditions with motivation, information and training;

• To take into account ecological and social aspects in our relationship with investors, suppliers and subcontractors, and strive for the most environmentally sound solutions; and

• To cooperate with environment-friendly organisations, influence authorities and support special projects in the local region, in order to keep the economic, social, environmental and cultural situation intact, or improve existing conditions. It is the policy of the hotel to operate in an environment-friendly manner, protecting resources, the environment and the cultural heritage in which they are located.

Our Aim is to: • Comply with applicable local and international environmental laws, regulations and other

needed requirements; • Provide an effective system to get our guests and hotel owners involved i n our

environmental procedures; • Apply environmental awareness to our purchasing practices in order to provide our

guests with healthy food; • Structure specific and achievable environmental objectives and measure our progress

to meet our goals; • Implement effective pollution prevention programmes to minimise the generation of

wastes, reduce and recycle materials, investigate and evaluate new practices and procedures, and dispose wastes in an environmentally responsible manner; and

• Ensure the responsible use of water and energy systems that are monitored throughout the hotel, by implementing innovative practices and procedures for the conservation of nature.

By nature, the hospitality industry is a large consumer of resources. Mövenpick Hotel Jumeirah Beach will reduce and streamline its resource usage and contribute to a sustainable environment.


4.0 Strategy & Tools A. Design and Structure

Mövenpick Hotel Jumeirah Beach lies in the heart of one of Dubai’s dynamic and most lively urban locations, Jumeirah Beach Residence. Featuring a modern, chic and contemporary design, the hotel boasts 294 well-equipped, modern and comfortable rooms and suites, all of which offer balconies. The four dining options combine taste, variety, engaging atmosphere and special settings, to create memorable dining experiences with a delectable buffet at The Talk, brasserie selections at Soul, chilling out at the Pool Bar & Lounge, catching up on sports at West Beach Bistro & Sports Lounge, or the famous Mövenpick coffee at Falls Lobby Lounge & Terrace. The hotel offers outdoor swimming pool, wellness centre with an array of massage treatments and a fully equipped gym. Modern meeting, conference and banqueting facilities are available for event planners and corporate clients. The hotel is only a 30 minutes’ drive from Dubai International Airport and ideally situated to easily access the city’s thriving business hubs, major attractions and entertainment facilities, as well as just a short stroll to one of Dubai’s stretches of inviting coastline. • 145 Superior rooms, 34 sqm • 75 Superior Partial Sea View rooms, 35 sqm • 45 Executive rooms, 35 sqm • 13 Executive Partial Sea View rooms, 35 sqm • 6 Family Suite rooms, 70 sqm • 8 Executive Suite rooms, 70 sqm • 2 Royal Suites, 140 sqm • Complimentary Wi-Fi connection in all the rooms and public areas • 24-hour room service • Executive services at the business centre • Meetings and events assistance with technical support • Six conference rooms with a total of 652 sqm of flexible meeting space; the largest room is

the 544-sqm Melrose Ballroom that can seat up to 500 guests and may be converted into three enclosed sections.

• Spacious pre-function area that can accommodate up to 100 guests for a cocktail reception

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-jumeirah-beach/restaurants/restaurants-bars/talk-restaurant-lounge/

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-jumeirah-beach/restaurants/restaurants-bars/soul-restaurant-lounge/

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-jumeirah-beach/restaurants/restaurants-bars/west-beach-bistro-sports-lounge/

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-jumeirah-beach/restaurants/restaurants-bars/west-beach-bistro-sports-lounge/

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-jumeirah-beach/restaurants/restaurants-bars/falls-lobby-lounge-terrace/

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-jumeirah-beach/meetings/meeting-rooms/


B. Hotel’s Key Strategic Objectives for the Next Year 1. Environmental Sustainability

By nature, the hospitality industry is a large consumer of resources. Mövenpick Hotel Jumeirah Beach aims to reduce and optimise its consumption through certain energy efficient measures, such as LED lighting, water savers, and a well-controlled waste management and chemical use.

Mövenpick Hotel Jumeirah Beach’s key environmental objectives are to:

• Train and educate all its employees so that they will understand and be aware of key

environmental issues, make environment care a lifestyle, and share best practices throughout the company based on the globally recognised "Four System Conditions" framework (introduced by The Natural Step). This framework provides guidelines to all companies and individuals on how to live in a sustainable way, without over-consuming our resources or damaging Mother Nature, but instead supporting natural life structures and functions.

• Apply environmental awareness to its purchasing practices. The focus is to reduce the company's carbon emissions by favouring local products and suppliers requiring minimum transportation. In parallel, Mövenpick Hotels & Resorts w i l l combine waste management and purchasing practices, by selecting suppliers that offer reduced packaging options.

• Stop the use of harmful non-biodegradable chemicals and instead substitute these with environment-friendly products and biodegradable chemicals. The use of environment-friendly, biodegradable alternatives also helps create safer environments for Mövenpick Hotels & Resorts employees, guests and the local communities.

• Measure, target and monitor progress as part of a monthly reporting at the hotel level.

• Control and reduce energy consumption through daily monitoring and by improving technical and behavioural awareness.

• Contribute to water efficiency by introducing intelligent saving methods and wise usage. • Turn wastes from being an overhead cost into a valuable income resource through

efficient segregation, recycling and a n improved waste management system. • Establish and adopt practices to protect endangered species and sea life. • Introduce a system for sustainable construction practices for all new buildings and

refurbishment projects.


2. Employee Sustainability Employee sustainability means achieving excellence in human resources and leadership practices, whilst embracing and celebrating diversity. By upholding quality, reliability and care, Mövenpick Hotel Jumeirah Beach is committed to fostering a culture that consistently improves employee engagement, development, well-being, safety and security.

Mövenpick Hotel Jumeirah Beach’s key employer objectives are to:

• Become a preferred employer by developing a motivating and value-based

work environment, which promotes and embraces the application of its values and core behaviours;

• Provide equal opportunities to all employees and maximise employee engagement and satisfaction;

• Ensure that employees are encouraged to learn and have equal access to learning and development opportunities in order to grow both inside and outside the work place;

• Contribute to the education of local communities by actively working to hire and train local people for positions at all levels;

• Take measures to guarantee fairness and transparency with regards to compensation and benefits; and

• Enable people with physical or other limitations to become part of the work force.

3. Social Sustainability Mövenpick Hotel Jumeirah Beach's commitment goes beyond environmental and employee sustainability, to also encompass social sustainability.

Mövenpick Hotel Jumeirah Beach’s key social objectives are to:

• Positively contribute to the communities in Dubai in a way that is

mutually beneficial and sustainable; • Share best practices and work hand in hand with local and global partners; • Encourage and actively promote a philosophy of volunteerism and enable

such practice; • Identify and support local charity partners at local, area and global levels (for

example, hiring colleagues from Nepal, Vietnam and other developing countries);

• Organise fundraising events for recognised and approved international charities; and

• Implement donation schemes at hotel and area levels.


4. Quality Mövenpick Hotel Jumeirah Beach is committed to quality of services and products. We are always keen on ensuring that we exceed and surpass our guest expectations and provide consistent quality service. Quality management is embedded in all facets of our business operations; we are dedicated to consistently improve our facilities through our internal and external audits, as we do really cherish our guests.

5. Health and Safety Mövenpick Hotel Jumeirah Beach’s commitment to health and safety have raised our dedication to prevent occupational injuries and provide a safe working environment, without undue risks to our internal and external guests. We have received the HACCP certificate for the year 2016.

C. Effective Sustainability Management

• The hotel has implemented a sustainability management system that is suitable to its reality and scale, and that considers environmental, socio-cultural, quality and safety issues.

• The hotel complies with all relevant legislations and regulations (including, amongst others, the areas of health, safety, labour and the environment).

• The hotel conducts staff training on environmental and socio-cultural management issues. • Customer satisfaction is measured and corrective action taken, where necessary. • Promotional materials are truthful and do not promise more than can be reasonably

expected by customers. • Design and construction of buildings and infrastructure complies with local zoning and

protected or heritage area requirements; the hotel respects the surrounding natural or cultural heritage in its design and impact, and uses locally appropriate principles of sustainable construction; provides access to the handicapped.

D. Maximising Economic Benefits to the Community

• The hotel contributes to community development and infrastructure. • Locals are employed, even in management positions. • Local services and goods are purchased by the business. • The hotel helps small local entrepreneurs develop and sell products that build on the areas

of nature, history and culture (including food and drinks, crafts, performing arts, agricultural products, and others).


E. Minimising Socio-Cultural Harm • There is an appropriate code of behaviour with respect to activities in indigenous and local

communities, as well as in culturally sensitive sites, established by mutual consent or following established guidelines.

• Cultural interpretation or education is provided to customers. • The hotel is equitable in hiring women and local minorities, even in management positions. • All employees are under contract and are paid a fair wage. • Properties and permits may be accessed by local residents. • Historical and archaeological artefacts are not sold, traded or displayed, except as

permitted by law. • The business contributes to the protection of local historical, archaeological and cultural

properties and permits access to them by local residents.

(CSR) RESPONSIBILITY CORPORATE SOCIAL SHINE – MEPROGRAM

Shine is the CSR programme of Mövenpick Hotels & Resorts that guides all of the team members to take part in the company’s initiatives in social responsibility. There are certain activities that engage our associates with the local community in terms of assistance, volunteering, awareness raising, charity and supporting noble causes of other organisations on a large scale. 1. “A Kilo of Kindness” – A scoop of delicious ice cream is given out, in return of school supplies and clothes. All proceeds will help Senses Residential and Day Care Centre for children with special needs. 2. Blood Donation Drive with Dubai Blood Donation Centre 3. Participating in Diabetes Walk 5. Supporting colleagues and communities during natural disasters 6. We are a member of the Emirates Environment Group, participating in their awareness campaigns and contributing towards their activities, such as a clean-up drive and can collection campaign. 7. Linen donation to Johnson Diversey


9. Hosting and training students from Jumeirah English Speaking School (JESS) for one week. This practice is done on a yearly basis

10. Providing training for two students from Emirates Academy for three months in the hotel

11. Supporting every year Right4Children centre in Nepal through training some students and offering them employment opportunities.

12. Yearly training students from Institute of Hospitality Management (IHM) in India for five months

E. Minimising Environmental Harm

• Conserving resources • Implementing a purchasing policy that favours environment-friendly products for building

materials, capital goods, food and consumables • Measuring non-renewable energy consumption and implementing procedures to reduce it • Measuring potable water consumption and implementing procedures to reduce it • Reducing contamination • Measuring Green House gases and working on ways to reduce them • Effectively treating wastewater, including grey water • Implementing a solid waste management plan with quantitative goals to minimise waste

that is not reused or recycled • Minimising the use of hazardous substances including pesticides, paints, swimming pool

disinfectants and cleaning materials, or substituting them with safe products • Implementing policies to reduce noise, light pollution, runoffs, ozone depletion, air pollution

and soil contamination • Using local plant species/varieties for landscaping and green areas • Implementing a contingency plan • Providing environmental interpretation or education to staff and customers

F. Quality Assurance The Mövenpick brand has certain tools for assuring quality in services and product delivery for the properties. Some major tools are the following:

• Hotel IQ Audit is a third-party audit done twice a year to evaluate overall guest experience in rooms and food and beverages.


• Guests’ responses through certain channels, such TrustYou, VEOS, TripAdvisor and

Booking.com, amongst others, give an indication of the areas that need attention on a daily basis and to enhance the existing procedures.

• Regular quality assurance meetings engage all department heads with the GM, to evaluate all issues related to quality and proactively address them not to happen again.

• Mystery Shopper-IFH is an outsourced company that performs audits to check the quality of reservations department assistance, as well as meeting and events assistance.

• The Area Office conducts operational and departmental audits to gauge the performance of the hotel on quality as set by the brand.

• Certain government entities, such as the municipality, DTCM and DPS, ensure quality assurance by making regular visits.

• Certain other accreditations, such as Green Globe and HACCP, assist in maintaining the quality standards of designated areas.

5.0 Procedures This procedure establishes the guidelines by which the programme for the protection of the environment in which we operate shall be carried through two levels. A. Hotel level B. Employee level

A. Hotel Level

Mövenpick Hotel Jumeirah Beach will take the following approach: • Form an employee "Voice Committee" to discuss about the sustainability programme on a

monthly basis. • Use only environmentally sound guest supplies and amenities. • Consider purchasing only from certified suppliers, if the process is comparable /acceptable. • Set development cooperation with “green and environment-friendly” local farms and inform

guests about it. • Use wherever possible only organically grown vegetables and fruits in the hotel kitchen and

support suppliers/farmers who organically grow vegetables and fruits. • Use recycled papers, tissues, toilet papers and printed materials, wherever available at

competitive prices. • At each opportunity, consider using retrofit, environmentally sound and energy-saving devices,

subject to appropriate ROI. • Prefer using renewable energy, whenever applicable and available. • Enlist guest support for environment-friendly activities through PR actions. • Participate in community projects and drive environmental awareness by sharing the

knowledge and experience, as well as volunteer in awareness campaigns for different sectors of community, such as schools and colleges.


B. Employee Level

We have 292 employees working in the property, 56 of which are part of management whilst 236 are non-management. • Encourage employees to influence community decisions towards an environment-friendly

approach. • Spread information about the necessity for separated garbage collection. • Encourage employees to also adopt an environment-friendly approach at home. 6.0 Environment Plans & Actions A. Ensure Environmentally Responsible Management Environmental protection is the responsibility of hotel management. When business management is environmentally aware, this will motivate the entire hotel employees and their associated business partners, customers and suppliers in return, creating a new way to think and act in a more environmentally responsible manner. This process requires the time, conviction and commitment of managers and leaders at all levels of management. Actions • Inform and involve employees about all the measures we implement and all aspects of

environmental protection. • Provide employees with further training in environmental matters, encouraging them to

participate more significantly and be more sensitive towards environmental protection goals. • Include our customers and guests in our environmental protection measures, since they are

our conscience, involving them if needed and when possible to develop the environmental concept within our business, as well as examining and implementing their ideas and suggestions.

B. Achieve measurable results Environmentally aware business management is not just a question of fashion and frugality, but rather a prerequisite to future business growth. Over the next few years, we want to achieve tangible successes in the following areas: Actions • Conserving energy through our saving plans to reuse, reduce and control with the help of our

business partners from Avireal ME for hotel optimisers; • Reducing energy consumption by replacing all halogen bulbs with LED bulbs in guest

corridors, guest rooms and public areas, to reduce power consumption; • Installing water-saving aerators in guest rooms and public toilets, as well as built-in water-

saving shower heads in all guest rooms.


C. Providing reliable information By providing concise and reliable information to our guests, suppliers and the general public, we intend to report on our environmental initiatives whenever these are worth mentioning, because they are over and above the usually expected measures. Actions • Regular updates for our website and internal and external collaterals • Regular updates for local newspapers and magazines

7.0 Waste Management Plan The hotel industry generates various types and large quantities of waste daily that require adequate management. This year, our hotel generated a total of 45,187 kg of recycled wastes and 1,291,924 kg of organic and other general wastes. However, the amount of generated wastes in 2013, 2014 and 2015 combined is high, due to hotel renovations and projects; so our target for this year is to reduce total wastes generated by 1%, by focusing on the following steps. Solid wastes Hazardous and non-hazardous solid wastes are normally generated during construction and operational phases. Non-hazardous waste materials normally include paper and cardboard items, glass, aluminium products, plastic items, organic wastes, building materials and furniture, and used oils and fats. On the other hand, hazardous wastes may include batteries, florescent tube light, solvents, paints, antifouling agents and some packaging wastes. Several principles of waste reduction in hotel facilities shall be considered as part of a formal waste management plan, which includes but not limited to the following: • Buying in bulk quantities whenever possible; • Using refillable, bulk dispensers (e.g. toiletries) rather than individually packaged products; • Working with suppliers to limit use of and establish recycling for product packaging; • Avoiding use of polystyrene foam in all operations; • Providing in-room recycling procedures and appropriate receptacles located in each floor back

of house; • Using glasses or durable plastics instead of disposable plastic items (e.g. straws, cups); and • Disposing waste materials only after all waste prevention and recycling strategies have been

explored and maximised.

The waste management plan includes the role of each and every staff member of the hotel in carrying out the prescribed recycling practices in their work area, wherever possible.


7. a. Garbage category • Dry waste (paper, plastic and aluminium) • Wet garbage • Glass garbage • Waste oil (kitchen and engineering) • Metal garbage • Wood garbage • Hazardous waste

- Electrical and electronics waste - IT scrap - Tube light and bulbs - Expired chemicals - Empty containers - Cleaning waste

7. b. Departmental responsibility Housekeeping: • Segregating waste on every guest floor • Reusing paper • Reusing converted old linen • Reducing the guest room line washing cycle • Reusing small quantity guest room toilet paper into staff locker room • Cleaning the glass and floor with left-behind shampoo and gel from the guest rooms. • Using plants in most of the hotel for decoration instead of cutting flowers • Printing on both sides of a paper • Participating in the Dubai beach cleaning or Clean Dubai campaign • Donating unused room amenities for local charity • Reusing iron hangers for uniform and laundry Stewarding: • Use of biodegradable garbage bags

• Keeping track of wastage

• Recycling of paper and cardboards

• Recycling of glass

• Recycling of aluminium

• Recycling of plastic

• Recycling of used kitchen oil


Offices and administration: • Recycling of papers

• Printing on both sides of a paper Engineering and technical services: • Controlling and measuring emissions and effluents out from the property. • Measuring carbon footprints. • Recycling and disposing hazardous wastes, as per DM norms • Cleaning grease traps twice a month, as per DM norms 7. c. Details on the waste removal companies: • General waste and recycling: as per our AMC contract agreement with Dulsco Waste

Management Service, all the general and recycled wastes are measured and recorded by them.

• Grease trap cleaning: as per our AMC contract agreement with Eco Environmental Services, grease traps will be cleaned twice a month.

7. d. Interesting Facts about Recycling • Recycling one ton of paper saves 17 mature trees, 7,000 gallons of

water, 3 cubic yards of landfill space, 2 barrels of oil and 4,100 kilowatt-hours of electricity — enough energy to power the average American home for five months.

• Recycling paper instead of making it from new materials generates 74% less air pollution and uses 50% less water.

• Producing recycled paper requires about 60% of the energy used to make paper from virgin wood pulp.

• Recycling aluminium saves 95% of the energy needed to produce new aluminium from raw materials. Energy saved from recycling one ton of aluminium is equal to the amount of electricity an average home uses over 10 years.

• Recycling aluminium can save enough energy to run a 100-watt bulb for 20 hours, a computer for three hours or a TV for two hours.

8.0 Major Projects Completed & KPIs per departments Waste Separation All hotel wastes are separated as follows: 1. Aluminium, metals and cans 2. Plastics, candles, corks, crown corks and such 3. Glasses, broken china and drinking glasses 4. Papers and cardboards 5. Food, fat/oil and organic wastes


Electrical Savings – to ensure 2% savings from power consumption 1. All the technical equipment are maintained regularly and inspections documented through the

Dynawin System (in progress). 2. Energy consumption is calculated in relation to turnover and number of guests, daily for our

operation and monthly through the online optimiser. 3. Energy consumption is recorded and analysed daily by the engineering department. 4. A precise monitoring system has been installed. 5. An automatic switch on/off air-conditioning system is in place, following a time schedule and

controlled through BMS (Building Management System). 6. Low-energy lamps and LED bulbs are fitted in all suitable places, according to the energy-

saving plan (three phases) by the engineering department. 7. Motion sensors are installed in all public area toilets and back of the house corridors.

Water Conservation – to achieve savings from water consumption 1. Water consumption is recorded daily by the engineering department. 2. All water taps are fitted with flow regulators. 3. Bathrooms feature built-in shower heads, with water savers proposed to our owners. 4. Water-saving aerators are installed in all guest room toilets to reduce consumption.

Housekeeping & Stewarding – to maintain waste diversion rate above 2.0 1. Johnson Diversey Company will supply ECO cleaning materials. 2. Employees are trained by Johnson Diversey Company to optimise usage of materials. 3. A hygiene concept will be set up in the entire hotel. 4. All the cleaning chemicals in use have environmental certificates. 5. All the chemicals are kept locked in a separate room. 6. Chemical dispensers will be installed by Johnson Diversey to reduce water consumption 7. All product descriptions are available for all the cleaning materials used (MSDS). 8. Johnson Diversey will collect used soap and old linen from the guest rooms. 9. Cleaning of the outdoor area will use the walk-behind scrubbing machine, instead of water-

pressured machines, to reduce manpower and water consumption. 10. Biodegradable garbage bags will be used to collect the garbage. Hotel Rooms 1. All hotel rooms are fitted with temperature thermostats to control the room temperature

individually. 2. Rooms for non-smokers are available; however, the majority of rooms are for non-smokers. 3. The energy-saving main switch (card operated) turns off the lights in the guest rooms. 4. Energy-saving lamps and light bulbs are in place.


Food & Beverages Management The Food and Beverages Manager is responsible in carrying out environment-friendly operations in his area of accountability. He encourages the staff to participate in activities and trainings to protect people and the environment on the following areas: - Food Hygiene and Safety Levels 1, 2 and 3 - Food Waste Management

9.0 Landscape • Regular maintenance and test for the main irrigation system will ensure healthy landscaping

and proper watering schedule. • Adjust sprinklers for proper coverage to optimise space and avoid runoffs on paved surfaces. • Install a drip irrigation system that uses low volume irrigation. • Adjust sprinkler times and durations according to season; watering during night hours is more

practical, since there is little evaporation. • Landscape using drought-resistant plants and native plants. • Group plants with similar water requirements together on the same irrigation line, and

separate plants with different water requirements on separate irrigation lines. • Landscaped trees and plants are selected to tolerate the climate, soil and water availability. • Use organic fertilisers and soil amendments. • Fertilisers are applied once a month or as required. Natural grass was replaced with artificial grass, as natural grass could not survive due to little sunlight and unfavourable weather conditions. Using artificial grass will also help us reduce water consumption and maintenance costs. During pool renovations, we stored all the plants and trees until we finished the project. We then planted them back, except for a few palm trees that we shifted and replanted at our staff accommodation. Precautionary Statements (MSDS): • If spilled on eyes or skin, immediately flush with plenty of water for at least 15 minutes, whilst

removing contaminated clothing and shoes. Wash clothes before reusing. If victim ingests the material but remains conscious and alert, give two to four capfuls of milk or water. Never give anything by mouth to an unconscious person. Get medical aid.

• Company policy prohibits use of invasive alien species in gardens, landscapes and other

areas of operation. Company only utilises products that are certified by the Dubai municipality and government. Also used by the company are certified seeds and other products that are non-hazardous to the environment.


10. Environment Committee A. It is very important for our hotel to have a dedicated sustainability team, headed by the general manager. This committee establishes an environmental, social and employee concept, and will make sure that all the departments will implement and follow this concept through a regular monthly sustainability meeting. Also, action plans are updated to meet the targets. B. The environmental team is also led by a Sustainability Officer, designated by the general manager. In our case, the Sustainability Officer is our Director of Engineering, whose role will be regularly backed and empowered by the GM to complete the list of tasks, also to make sure that all other committee members are updating regularly their areas of concerns (at the shared folder), and all actions are supported with documents or photos. Prepared by: Waleed Samuel Director of Engineering Suresh Menon Director of Finance Khaled Baniamer Director of Human Resources Imran Javed Executive Housekeeper Thomas Renton Front Office Manager Farzan Ansari Food & Beverages Manager Rajiv Ranjan Executive Chef

Approved by: Philip Jones General Manager

Documents

SUSTAINABILITY MANAGEMENT PLAN 2016 - Book Hotel … · Sustainability Management Plan 2016 ... training and marketing services in 83 ... The hotel is only a 30 minutes’ drive from