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SURFboard® SBG8300 DOCSIS 3.1 Wi-Fi cable ... DOCSIS 3.1 Wireless Wi-Fi cable modem-SBG8300 complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. FCC radiation

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Text of SURFboard® SBG8300 DOCSIS 3.1 Wi-Fi cable ... DOCSIS 3.1 Wireless Wi-Fi cable modem-SBG8300...

  • SURFboard® SBG8300 DOCSIS 3.1 Wi-Fi cable modem Amazon Alexa Support

    User Guide

    June 2019

    Copyright 2019, ARRIS Enterprises, LLC. All rights reserved.

  • ARRIS copyrights and trademarks

    © 2019 ARRIS Enterprises, LLC. All rights reserved.

    No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

    ARRIS, SURFboard, and the ARRIS logo are trademarks of ARRIS International, plc and/or its affiliates. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

    Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi Alliance.

    ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

    The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

  • PN 365-095-32542 x.3 SURFboard SBG8300 Wi-Fi cable modem user guide Copyright 2019, ARRIS Enterprises, LLC. All rights reserved. 3

    Table of Contents

    1. Safety and regulatory information ............................................................................ 5

    Important safety instructions ............................................................................................ 5

    FCC statements .................................................................................................................. 7

    Wireless LAN information .................................................................................................. 8

    Caring for the environment by recycling your ARRIS equipment ..................................... 9

    2. Getting started ....................................................................................................... 10

    In the box ................................................................................................................ 10

    System requirements ...................................................................................................... 11

    Contact information ........................................................................................................ 11

    3. Product overview .................................................................................................... 12

    Front panel ...................................................................................................................... 12

    Rear panel ........................................................................................................................ 13

    Wi-Fi cable modem label ................................................................................................. 14

    4. Installing the Wi-Fi cable modem ............................................................................ 16

    Connect the SBG8300 to your computer ........................................................................ 16

    5. Setting up a Wi-Fi network connection ................................................................... 19

    Set up a Wi-Fi network connection using your mobile device ........................................ 19

    Set up a Wi-Fi network connection using your client device .......................................... 21

    Quick connect using the Windows taskbar ............................................................ 22

    Connect using the Windows control panel ............................................................. 25

    Test your Wi-Fi network connection ............................................................................... 27

    Add your SBG8300 to your Alexa network ...................................................................... 27

    6. Using the Wi-Fi cable modem web manager ........................................................... 29

    Start the SBG8300 web manager (first-time login) ......................................................... 29

    Start the SBG8300 web manager .................................................................................... 31

    SBG8300 web manager menu links ........................................................................ 33

    Exit the SBG8300 web manager ...................................................................................... 34

    7. Configuring your Wi-Fi network .............................................................................. 35

    Set up your Wi-Fi network ............................................................................................... 35

    Change your Wi-Fi network name (SSID) ........................................................................ 39

    Set up WPS on your Wi-Fi network ................................................................................. 41

    8. Protecting & monitoring your Wi-Fi network .......................................................... 44

    Change the login password ............................................................................................. 44

  • PN 365-095-32542 x.3 SURFboard SBG8300 Wi-Fi cable modem user guide Copyright 2019, ARRIS Enterprises, LLC. All rights reserved. 4

    Set up firewall protection ................................................................................................ 45

    IPv4 security ............................................................................................................ 46

    IPv6 security ............................................................................................................ 47

    Set up parental control .................................................................................................... 48

    Set up port forwarding .................................................................................................... 49

    Set up port triggers .......................................................................................................... 51

    Set up the DMZ host ........................................................................................................ 53

    9. Managing your Wi-Fi cable modem and connected networks ................................. 55

    View the SBG8300 hardware information ....................................................................... 55

    View the SBG8300 software version ............................................................................... 56

    Set up an ethernet port connection for your data input ................................................ 56

    Reboot the SBG8300 ....................................................................................................... 58

    Reboot the SBG8300 using the reset button .......................................................... 58

    Reboot the SBG8300 using the web manager ........................................................ 58

    Reset the SBG8300 configuration back to the factory default settings .......................... 59

    Restore the SBG8300 default configuration settings ...................................................... 60

    Exit the SBG8300 web manager ...................................................................................... 61

    10. Troubleshooting tips ............................................................................................... 62

    Solutions .......................................................................................................................... 62

    Front panel LED icons and error conditions .................................................................... 63

    11. Warranty information ............................................................................................. 64

  • PN 365-095-32542 x.3 SURFboard SBG8300 Wi-Fi cable modem user guide Copyright 2019, ARRIS Enterprises, LLC. All rights reserved. 5

    Chapter 1

    Safety and regulatory information

    Read all safety and regulatory information before installing your Wi-Fi cable modem and setting up your home network connection.

    Important safety instructions

    Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

    ◼ Read all the instructions listed here and/or in the user manual before you operate this device. Give attention to all safety precautions. Retain the instructions for future reference.

    ◼ This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation tha