Independent Communications Authority of South Africa

1 Overview of the Chairperson of ICASA 2

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3 Operational Divisions 10

3.1 Licensing and Compliance Division 11

3.2 Markets and Competition Division 15

3.3 Engineering and Technology Division 23

3.4 Consumer Affairs Division 27

3.5 Legal Division 32

3.6 Support Services 38

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5 Annual Financial Statements 108

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many respects, as is evidenced in the divisional reports, and

was able to overcome the many challenges confronting it as

an organisation.

It is my task as Chairperson to review some of the

highlights.

The digital terrestrial television (DTT) regulations are in place

for the dual illumination and the migration of incumbent

broadcasters to the digital platform. It is hoped that the

analogue to digital converter set-top-boxes (STBs) will be

available to make the analogue switch-off process seamless.

The paid TV licensee named On-digital Media (ODM) and

branded as TopTV has launched their services. Needless to

say the consumer is spoilt for choice.

(SOE), was a timely strategic intervention to lower the cost of

provide competitive wholesale network services to other

electronic communication service licensees that will not be

in a position to rollout the costly network infrastructure. The

New Generation Network is all about and augurs well for

converged multimedia broadband services, the so-called

triple play services.

The Authority is mandated to promote and protect consumer

interests. Detailed reports pertaining to consumer protection

are compiled under the Engineering and Technology,

Licensing and Compliance and Consumer Divisions. These

monitoring, compliance, education and awareness. Matters

that are for adjudication are referred to the Complaints and

Compliance Committee (CCC).

A new radio spectrum fees framework, which takes into

account the economic value of the spectrum framework,

is being developed, and will be published in the new

that not all spectrum is equally valuable. It is also based on

the recognition that spectrum is a scarce resource that

pricing should take into account particular usage, such

as exclusivity, shared use, re-use, rural, urban, dense or

national coverage.

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Within this context, regulations were developed for the

licensing of scarce or high frequency bands for example, the

ICASA is committed to using objective criteria that would

be applied for the awarding or allocation of the remaining

frequencies in these bands. This will of necessity take into

objectives as enunciated in the Objects of the Electronic

Communications Act (ECA). These regulations will be in

competition and this is done via ex-ante regulations. ICASA is

in the process of promulgating regulations on call termination

rates. This will be dealt with through the mandatory process

As far as litigation is concerned, we have won some and lost

some; this is the nature of regulation and should not be of

of their mandates.

Seventeen regulatory projects were undertaken and

completed in the period under review. These span the

whole regulatory spectrum, from competition issues to

consumer affairs, interconnection, licensing, universal

service obligations, spectrum management, broadcasting

and postal matters, as well as monitoring, enforcement and

and oftentimes a challenging environment within which it

operates. It is our fervent hope that with the progress of

time, our best will be bettered.

Since I have come to the end of my term as Chairperson

of ICASA, I would like to thank all employees, from staff

my tenure. I truly appreciate the friendship that we have

built over the years and the faith that you have invested in

me. Sometimes as the family that we were, we naturally

quarrelled, differed, argued and debated on issues for which

all done with respect and camaraderie in the achievement of

this game of robust outcomes. I thank you for the memories

and wish you well.

To all ICASA stakeholders, I would like to acknowledge

your multi-faceted contribution to the sector. The value

that you have added to the sector is priceless in the sense

overall success of the sector has served as a beacon in the

African ICT landscape.

To the Minister of Communications and the Parliamentary

Portfolio Committee on Communications (PPCC), I express

my greatest appreciation for the support and for urging us

to give always of our best. The constructive criticism was

helped and led to the creation of a strong spirit of vision,

creativity and focus. That you pronounced on the need

for us to act objectively, transparently, non-discriminately

and proportionately was the safest guarantee to our

independence not being challenged.

country so that we build an information society and remove

the digital divide. We all did it together.

Yours truly,

PARIS MASHILE

FORMER CHAIRPERSON OF ICASA

OVERVIEW OF THE CHAIRPERSON OF THE BOARD OF ICASA

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Section

· Paris Mashile, Chairperson ( 01/07/2005 – 30/06/2010)

· Mthobeli Zokwe (01/07/2005 – 30/06/2009)

· Brenda Ntombela (01/10/2006 – 30/09/2010)

· Robert Nkuna (01/10/2006 – 30/09/2010)

· Professor Jacobus van Rooyen SC (01/10/2006 – 30/09/2010)

· Dr Marcia Socikwa (01/04/2007 – 30/03/2011)

· Thabo Makhakhe (01/07/2008 – 30/06/2012)

· Fungai Sibanda (01/07/2008 – 30/06/2012)

· Nomvuyiso Batyi (01/07/2008 – 30/06/2012)

· Dr Stephen Mncube, Chairperson (01/07/2010 – 30/06/2015)

COUNCIL

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ourselves to “grapple with the dynamics of introducing a new

working model to the institution” and ensure that “ICASA

works to a single integrated Business Plan that unites and

In this regard we have made considerable progress. After

two years of heated debate on the subject, Council and the

Executive Committee (EXCO) eventually agreed to a work

Parallel to the above, ICASA developed a macro level matrix

that sets out accountability in respect of each of these

ICASA business processes. The establishment of a joint

implemented so that throughout the organisation, work

plans are aligned to calendar activities as well as to individual

outputs.

In undertaking this initiative, the intention was to bring about

integration and correlation between the work calendar of

the institution, its activities as set out in the Business Plan

and the individual commitments of our personnel. It is

also to ensure individual accountability for these activities

in the performance contracts which are mandatory for all

staff at ICASA. It is our intention to re-formulate the existing

performance contract template so that stated accountabilities

are clearly understood and that all activities correlate in a

structured manner to stated Business Plan objectives.

In the interest of bringing about accountability and

transparency both in individual processes and within

divisions, a performance management system has been

implemented to monitor and evaluate performance. In

undertaking all these initiatives it is hoped that the pervading

problem that ICASA has up to now encountered, in

determining the respective accountabilities of both Council

and management, will henceforth be clearly demarcated.

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A major step that has been undertaken during the year

constituted by external experts, whose task has been to

ICASA workplace practices.

In this regard I would also like to thank the Information and

the Complaints and Compliance Committee for the sterling

work that they have done in assisting ICASA to address the

demands of a new age.

detailed support were passed in order to reconcile the cash

basis information which was on spectrum system to accrual

information which was on spectrum system to JD Edwards

Through the hard work, dedication and commitment of all

involved, this matter has now been resolved and the integrity

all those who provided assistance in the resolution of this

problem.

During our appearance before the Standing Committee on

Public Accounts on 11 May 2010, the Committee highlighted

the need for ICASA to ensure that applicable processes,

particularly in respect of the use and disbursement of public

funds, were upheld. It is our intention to ensure that this

are undertaken.

I would like to thank all our stakeholders, in particular the

Department of Communications, National Treasury and the

Auditor-General, for their continued interest and guidance.

An organisation is only as strong and as powerful as its

human resource capital. In this vein, I would like to thank

everyone at ICASA for their loyalty and support to the ideals

of the organisation. It is deeply treasured.

KARABO MOTLANA

CHIEF EXECUTIVE OFFICER

CHIEF EXECUTIVE OFFICER’S REPORT

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Section 2

OPERATIONAL DIVISIONS

The ICASA organisational structure comprises the following divisions whose

Support Services

LICENSING AND COMPLIANCE DIVISION

The Licensing and Compliance Division (LCD) provides

human resources support to Council and its Committees

in –

communications services, communications network

services and postal services licences, as well as

licence exemptions.

exempted services according to the relevant terms

and conditions.

LCD is made up of the Licensing and the Compliance

Departments.

3.1.1 LICENSING

The Licensing Department processes new applications,

amendments, transfers and renewal of licences in respect of

broadcasting, electronic communications network services

(ECNS), electronic communication services (ECS) and postal

services. During the period under review, the Licensing

Department was involved in delivering the

Licensing of Digital Terrestrial Television (DTT)

The introduction of digital technology to replace the

old analogue technology in communications requires a

seamless process that is guided by international convention.

The implementation and coordination of this transition takes

place in individual countries.

the global transition from analogue television broadcasting

to digital broadcasting, to effect the migration of existing

terrestrial television services from analogue to digital

broadcasting modes. Consistent with the International

of Communications issued a Digital Migration Policy which

provides for the establishment of two national frequency

networks designated for the provision of the DTT.

In November 2009, the Authority published the Terrestrial

Broadcasting Frequency Plan, followed by the DTT

that the licences of the current television broadcasters be

in the DTT platform. The Authority is waiting for the SABC,

M-Net, e-TV and Trinity Broadcasting Network to submit

amendment applications as per the DTT regulations. This

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3.1

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Licensing of Additional Commercial Sound

Broadcasting Services

Broadcasting Services and Existing Commercial Sound

(“the Position Paper”), the Authority made a commitment

to grant at least three new commercial licences in primary

the geographical markets of Gauteng and the metropolitan

areas of and around Cape Town and Durban.

Invitation to Apply (ITA) for commercial sound broadcasting

service licences. The Authority has granted requests for

closing date for submission of applications was later extended

to 30 November 2009. The Authority intends to license new

Licensing of Radio Frequency Spectrum for

Provision of Mobile Television

The Digital Migration Policy, as issued by the Minister of

Frequency Spectrum for the provision of mobile television.

The Authority has considered submissions from

televisions, reasons document and the Invitation to Apply

Licensing of I-ECNS for Self Provision by

Broadcasters

The Ministerial Policy directive requires the Authority to

consider Individual Electronic Communications Network

Service (I-ECN) licence applications for self provision by

response to the ITA that was published. The Authority has

granted and issued three I-ECNS licences to successful

applicants, namely On-Digital Media, Walking on Water

Television and e-TV.

The Authority has decided not to grant two individual ECNS

licence applications until such applicants have complied

Licensing of I-ECNS and I-ECS for INFRACO

Broadband

The Ministerial Policy directive requires the Authority to

consider Individual Electronic Communications Service

(I-ECS) and I-ECNS licence applications by

Broadband. The Authority received applications from

Broadband in response to the ITA. Applications

were published for public comment. The Authority considered

submissions from stakeholders and held public hearings.

The Authority has granted and issued an I-ECNS licence to

Broadband, but turned down its application for an

I-ECS licence.

Review of the Standard Terms and Conditions

Regulations; and Process and Procedure

Regulations

The Authority published the draft, revised Standard Terms

for public comment in July 2009 and has considered

submissions from stakeholders, and decided not to hold

public hearings. The Authority has approved the revised

Registration of Class Licences and Courier Services

During the year under review, the Authority granted and

LICENSING AND COMPLIANCE DIVISION

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Section

Class Licence/ Registration

Certificate

Total Issued

ECS 58

ECNS 55

Community Sound Broadcasting 27 (1 refused)

Community Television Broadcasting 2

Low Power Broadcasting 1

Unreserved Postal Services 21

164

Amendments and Transfers of Individual

Broadcasting Service, ECNS and ECS Licences

During the year under review, the Authority granted the

and eight were refused.

were received.

3.1.2 COMPLIANCE DEPARTMENT

The Compliance Department is responsible for monitoring

and ensuring compliance with legislation and regulations

by all licensees. The categories of licences are Class and

Individual ECNS and ECS, Class and Individual Broadcasting

(including exempt players). Licensees must comply with all

aspects of the Electronic Communications Act and Postal

Services Act, terms and conditions of their licence, as well

as relevant regulations and other legislation.

Broadcasting Licence Compliance

ECA and the licence terms and conditions. In addition the

assisting licensees to comply with the terms and conditions

of their licences. Monitoring reports were compiled on the

visits conducted.

Complaints

Technical

Mismanagement 12

Advertising 3

Programming 17

Elections 2

Other

Total 46

Committtee1, and

Postal Compliance

South African Post Office (SAPO) Compliance

aim of assisting the licensees in complying with the terms

3.1

Notes: 1 - CCC is a Standing Committee of the Authority that is mandated by the ICASA Act to adjudicate complaints.

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LICENSING AND COMPLIANCE DIVISION

and conditions of their licence. After each visit, a post visit

report was compiled.

Unreserved Postal Services (Courier Companies)

unreserved postal services to provide courier services.

Acting in accordance with section 22 of the Postal Services

Amendment Act, the Authority conducted a compliance audit

respond, and seven could not be contacted due to changes

of contact details, and one requested an extension.

3.2.3 Electronic Communications Service/Electronic

Communications Network Service Licence

Compliance

Monitoring of ECN and ECNS Licensing

conversion process by issuing converted licences to

licensees who complied with the applicable requirements.

Thus, the anniversary date for the new EC Act compliant

licences coinciding with the revised regulatory framework

The Authority conducted an audit of Individual and Class

ECS/ECNS licences to update its licensee database and

monitor compliance with the requirement for all licensees

to commence providing services within the timeframes

(12 months for Individual ECNS and six months for both

Class and Individual ECS, as well as Individual ECS from

the date of issue of the licence). The Authority approved the

Compliance report. The audit process will be completed in

Compliance Manual

The Authority published the Draft Compliance Procedure

Review of Universal Service and Access Obligations

(USAOs)

In November 2009, the Authority appointed BMI-

TechKnowledge to conduct a review of the existing

Universal Service and Access Obligations (USAO) regulatory

framework. The review included conducting research on

the existing USAO regulatory framework and compliance

with it, as well as a benchmarking exercise to establish

international best practice. A report was submitted for

result in the development of a revised Universal Service

and Access Obligations framework with regulations that

prescribe numerous licensees on which the Authority can

impose the obligations. The project continues into the new

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SectionMARKETS AND COMPETITION DIVISION

The Markets and Competition Division is responsible

for processing interconnection and facilities leasing

order to assist the Authority to achieve its overall strategic

objectives, the Division provides support to Council

Committees for the purposes of developing regulations and

also conducts policy research as per the Business Plan.

The following key strategic objectives guide the operations

competition in the electronic communications,

broadcasting and postal sectors to deliver high-quality

services at competitive prices.

Africa by encouraging effective competition through

increased access to infrastructure, diversity of service,

competitive prices and greater choice for consumers.

non-discriminatory pricing for broadcasting services

(codes of practice/guidelines on the commissioning of

independently produced South African programming

and sports broadcasting rights).

prices.

allocations of numbers to licensees (competition) and

future numbering demands.

The Markets and Competition Division compromises four

3.2.1 MARKETS AND COMPETITION ANALYSIS

DEPARTMENT

The Markets and Competition Analysis Department reviewed

the need for regulatory action to promote competition in the

that the Authority would adopt for conducting market

reviews under Chapter 10 of the ECA.

(the call termination market).

broadcasting segment of electronic communications.

Guidelines, Processes and Procedures for Chapter 10

of the ECA:

Chapter 10 of the ECA gives the Authority powers to

introduce a range of pro-competitive measures, including

price controls where this is deemed to be necessary. To

introduce such measures, the Authority is required to follow

the effectiveness of competition and designing appropriate

pro-competitive remedies.

The Authority initiated the process of developing these

guidelines in 2008 with the release of draft regulations

for public comment. In taking the views expressed by

stakeholders into consideration, the Authority chose to

develop a guideline which would outline the process to be

followed per market review. The following are the processes

3.2

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MARKETS AND COMPETITION DIVISION

evaluating the effectiveness of competition in a

particular market.

may impose.

The guideline was released on 8 March 2010. The guideline

provides clarity to all stakeholders on the approach the

Authority will follow when evaluating the effectiveness of

competition in the ICT sector.

Framework for competition in the broadcasting

sector

The objective of this project was to identify conceptual areas

where there may be a lack of effective competition in the

value chain of providing broadcasting services.

The Authority completed this project and intends to use

the outcomes to support a public engagement process on

competition matters in the provision of broadcasting services

Coherent and Modular Framework for Wholesale

Regulation Applicable to I-ECNS and ECS Licensees

The ECA requires the Authority to develop a number of

regulations governing the wholesale segment of the electronic

communications sector. This includes the interconnection

and facilities leasing regulations required under chapter

7 and 8 respectively, as well as matters relating to carrier

selection and numbering.

The Authority developed a report that drew the linkages

between these various sets of regulations to ensure a

coherent approach to regulation of the wholesale segment of

Facilitating Interconnection and the Leasing of

Electronic Facilities

The ECA mandates all licensees to offer interconnection

services and all individual electronic communications

network service licensees are required to lease electronic

communications facilities on request as per chapter 7 and

8 respectively. In addition, all interconnection and facilities

leasing agreements are to be submitted to the Authority for

review.

leasing agreements.

Framework for Interconnection and Facilities Leasing

Regulations

The Framework Interconnection and Facilities Leasing

the ECA respectively, with the objective of upholding the

obligation to offer interconnection and lease electronic

communications facilities. These regulations govern the

between parties, the minimum terms and conditions, allow

for effective dispute resolution and, importantly, ensure

transparency and non-discrimination between parties.

The Authority released draft interconnection and facilities

leasing regulations for public comment in July 2009 and later

December 2009 respectively.

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Section 3.2 Database Management System for All Agreements

All interconnection and facilities leasing agreements are

implementation of the database management system

Effective Assessment of Interconnection and

Facilities Leasing Agreements

The Authority is required to review all interconnection and

facilities leasing agreements to ensure that these are fair and

facilities leasing agreements.

Essential Facilities Framework

The Authority reviewed the legislative mandate around

essential facilities and determined that all licensees have

the right to request access to electronic communications

facilities under chapter 8 of the ECA. Access to such facilities

is therefore catered for in the electronic communications

In terms of the legislative mandate, “favourable terms”

means that access to any electronic communications facility

must be non-discriminatory as among comparable types of

facilities by a licensee providing facilities to itself and to other

licensees seeking access. Any further regulatory action may

only take place through conducting a market review under

chapter 10 of the ECA

Regulations to Support Local Loop Unbundling

Local loop unbundling is a specialised form of leasing of

electronic communications facilities and therefore requires the

3.2.2 NUMBERING, ECONOMIC AND FINANCIAL

ANALYSIS DEPARTMENT

objectives, the Numbering, Economic and Financial Analysis

Department processed various tariff applications and

The following categories of tariff applications were

Telkom’s 2009/10 Tariff Regime

regulated basket of services for the price control year

1 August 2010 to 31 July 2011 in terms of Price Cap

regulated basket of services was approved by the Authority

“The Authority may disapprove the proposed rates only if-

a) the calculations contain mathematical errors; or

b) the terms and conditions contained therein are in

SAPO’s 2010/11 Tariff Regime

tariff adjustments with the Authority in accordance with its

licence terms and conditions, giving it exclusive rights over

the provision of the reserved postal services.

2010 to 31 March 2011. The Authority approved the

proposed increase as it was in line with the Consumer

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MARKETS AND COMPETITION DIVISION

General Tariff Notifications for Electronic

Communications Services

All licensees are required to notify the Authority of

adjustments in tariffs for retail services or for the introduction

of new services or amendments in business rules for existing

services. This requirement is in terms of the Standard Terms

“a

licencee may not provide any services for a charge, fees or

other compensation, unless the price(s) for the services and

other terms and conditions of the provision for such services

under review.

Economic Regulatory Framework Review

Fixed Line And Mobile Operators Regulatory Financial

Reporting Requirements

was completed in the year under review. The purpose of the

reporting framework as set out in the Chart of Accounts and

Cost Allocation Manual (COA/CAM) regulations. The results

as input into the Mobile and Fixed Call Termination Market

Accounting Separation for the Reserved Postal

Services

SAPO has exclusive rights over the provision of reserved

postal services in terms of the licence issued under the

Postal Services Act of 1998. The Act requires SAPO to

keep separate accounts for reserved and unreserved postal

operations in line with its licence terms and conditions. The

objective is to ensure that there is no cross-subsidisation

from a reserved postal area to an unreserved postal area

and any other unregulated services.

During the period under review, the Authority developed

draft accounting separation regulations pertaining to the

Price Control Framework for Reserved Postal

Services

The Postal Services Act as amended requires the Authority

to prescribe the manner for determining the reserved postal

fees and charges. The Authority has reviewed the framework

year. As a result the Authority has developed draft price

cap regulations for reserved postal services and envisages

Telkom Price Control Regulations and COA/CAM

Regulations

owing to change in the legislative framework. The Authority

recommendations report to Council.

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Section 3.2Numbering Administration

The ECA requires the Authority to provide a framework to

ensure effective management of numbering resources. The

following numbering projects and activities were undertaken

Numbering Allocations

The Numbering Plan regulations provide a framework for

numbering allocations, as well as the use and management

of the assignment of numbers. The Authority utilises this

framework when processing, numbering applications

received from licensed operators. In the period under review

335 numbering applications were processed. The number

088;

Review of Regulations and Implementation

Numbering Plan Regulations

Draft regulations have been developed with the objective

of reviewing and aligning the existing numbering plan

with the ECA requirements, and ensuring effective

allocation and usage of numbers. These regulations are

Carrier Pre-Selection Regulations

The Authority is required to develop a carrier pre-selection

framework in terms of which eligible subscribers to an

electronic communications service licencee can access the

electronic communications services of another licencee.

The objective is to increase customer choice in terms

of taking advantage of lower prices and better quality of

service offered. The Authority consulted with the industry

a determination on the publication of the regulations. This

Number Audit

Audit process is to audit the existing usage of the numbering

spectrum allocated under these regulations and the ECA,

baseline for the comprehensive audit that is envisaged to be

Implementation of Geographic Number Portability

The objective of number portability is to promote consumer

choice, giving subscribers the freedom to choose a network

operator whilst retaining their telephone number. During the

reporting period, the Authority facilitated the implementation

of geographic number portability. It was done in two phases

users, the portability of blocks of numbers (blocks of 1000

and 10 000) was implemented. The implementation of the

second phase which involves the portability of individual

year.

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MARKETS AND COMPETITION DIVISION

3.2.3 POSTAL POLICY AND RESEARCH

DEPARTMENT

The following projects were undertaken by the Postal Policy

Unreserved Postal Services Regulations

As part of the strategic goal of promoting competition in

the ICT sector, the Authority reviewed the regulations for

unreserved postal services. The initial regulations were

promulgated in 2005. In 2009/10, the Authority reviewed

the regulations to align them with the latest developments in

the sector. The new regulations will come into effect in July

2011.

Regulatory Framework for Extra-Territorial Offices of

Exchange (ETOES)

Framework for ETOES and Infrastructure sharing. The

purpose of the research was to conduct a benchmark study

on how ETOES and Infrastructure sharing are dealt with in

other countries. These reports were completed and will be

used to make recommendations for consideration by the

postal administrators in other countries. They are involved

with handling of outbound international mail and their activities

include receiving, sorting and dispatching of international

mail. Currently, the legislative framework is silent on how

South Africa should deal with ETOES.

The purpose of infrastructure sharing is to ensure universal

service and access by meeting quality of service requirements

and also serves as a means of revenue sustainability for

postal operators, whereby the operator can lease some

of their infrastructure to other operators. Furthermore,

infrastructure sharing encourages innovation in the sector.

According to the SADC Protocol on Transport,

Communications and Meteorology, SADC Ministers have

resolved that member countries should investigate the

possibility of sharing their infrastructure in order to achieve

universal access.

3.2.4 BROADCASTING POLICY DEVELOPMENT AND

RESEARCH DEPARTMENT

Regulatory Approach to the Digital Dividend

The Digital Dividend is the spectrum that will be vacated by

the migration of incumbent analogue broadcasting services

to digital technology. This is consistent with the decisions of

process by mid-June 2015. The objective of the project is to

set out a comprehensive methodology which will ensure that

the dividend is allocated in a manner that meets the national

social and economic goals of the country. The framework

will inform the current approaches to frequency planning

and other regulatory interventions. To date a discussion

document has been approved by Council and will be

presented to the Department of Communications before

publication for comment. The project will be completed in

Regulation of Internet Protocol Television and Video-

on-Demand (IPTV/VOD)

IPTV has elements of both broadcasting and

telecommunications, and these two sectors are regulated

differently. In an effort to address the regulatory challenges

posed by these new services, the Authority has conducted

an Inquiry into the regulation of IPTV, with particular

emphasis on non-linear services or Video-on-Demand. To

date, a discussion document has been published where

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Section 3.2various stakeholders made written submissions. The project

Ownership and Control Project

Policy and regulation on ownership and control of

communications services and networks is necessary to curb

the threat of monopoly and concentration. It is in this light that

the Authority is reviewing ownership and control regulations.

In accordance with the ECA, a discussion document

was published for public comment where a number of

submissions were received from various stakeholders. This

Regulatory Impact Assessment

To ensure an improved and more consistent regulatory

environment in the electronic communications sector,

ICASA has embarked on a process of developing a

document was developed and workshops were convened

in order to outline the approach to be undertaken by ICASA

approach will ensure that the organisation minimises risk and

been completed.

implemented as it will assist ICASA in preparing high-quality

will make it easier to assess the impact of the regulations

in the sector and to ensure responsible and accountable

regulation.

Review of Regulations on Advertising, Infomercials

and Programme Sponsorship

The objective of this project was to review the 1999

of the ECA. Subsequent to consultation with stakeholders

the Authority decided not to amend/repeal the current

regulations until the ECA has been amended to achieve clarity

on the hearings,

Sponsorship and Findings, was published in December

2009. The regulations are used to give meaning to the

licence conditions of Broadcasting Service Licensees and

focus on the duration of advertising, thereby distinguishing

advertisements from other broadcasting material such as

infomercials and sponsorship messages.

Codes of Practice/Guidelines on Commissioning of

Independently Produced South African Programming

The Codes of Practice seek to regulate the commissioning

of independently produced South African programming as

project was to ensure that the Authority develops guidelines

or a Code of Practice for dealings between broadcasters

and independent producers in accordance with the ECA.

document on

in December 2009.

Subsequently, workshops were convened in Gauteng and

Cape Town on the published regulations. The project was

monitor compliance by the Broadcasting Service Licensees

Review of Sports Broadcasting Rights Regulations

The objective of this project was to review the Sports

to the ECA and to develop a dispute resolution mechanism.

and reasons document were published. The project has been

regulations.

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MARKETS AND COMPETITION DIVISION

Digital Terrestrial Television Broadcasting

Regulations

The purpose of this project is to develop a regulatory

framework for the migration of terrestrial broadcasting

television from analogue transmission to digital transmission.

was published in February 2010. The project has been

implement the regulations and start licensing broadcasters

in line with them.

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SectionENGINEERING AND TECHNOLOGY

DIVISION

The Engineering and Technology Division (ETD) comprises

the Frequency Spectrum and Spectrum Monitoring and

Control departments. The responsibilities of the Division

- Support in the granting of frequency and station

- Management and planning of access to the radio

frequency spectrum;

- Preparation of the national radio frequency plan;

- Investigation of radio communications interference;

- Assessment, adoption and management of technical

standards relating to customer equipment and other

devices, and

- Providing relevant technical support to stakeholders.

The main highlight for the Division in the year under

review was preparations for the 2010 FIFA World Cup in

South Africa. The Division was the main champion for the

preparations, ranging from providing timely information for

international broadcasters and other potential spectrum

users, building capacity for authorisation and monitoring

during the tournament, to assisting with the national disaster

recovery plan.

In the year under review the Division initiated a research

collaboration programme with two institutes of higher

learning. The long-term vision is to work with both industry

and academia. The current focus of research would be

around sharing studies for broadcasting, International

Mobile Telecommunications (IMT)-2000 systems and IMT-

Advanced. There is also a focus on radio frequency spectrum

measurements to characterise the environment for possible

utilisation of opportunistic spectrum-sharing techniques

such as cognitive radio.

research collaboration programme will be a major driver of

participation in the future.

3.3.1 FREQUENCY SPECTRUM DEPARTMENT

The Frequency Spectrum Department consists of the

Spectrum Management

Enabling legislation mandates the ICASA to allocate and

unit is responsible for conducting technical analysis and

a number of interventions have been required in the form

of regulations. The unit has championed several projects

aimed at achieving this.

Radio spectrum licence fees

The ECA mandates ICASA to make regulations with respect

to spectrum licence fees. The spectrum fees charged for

various radio services are a crucial part of the spectrum

management process. All fees collected by the Authority are

passed over to the National Treasury.

The current fee charges have been in place for the past

10 years, and are being reviewed. The current spectrum

charging policies and licensing mechanisms do not promote

stockpiling of spectrum and are based on outdated price

setting mechanisms.

new radio spectrum fees framework, which takes into

consideration the economic value of the spectrum. The

Authority undertook a public consultation process wherein

3.3

24

ENGINEERING AND TECHNOLOGY DIVISION

March 2009) were published and public hearings held in

The new fees framework takes into account factors such as

geographic location, congestion, frequency location in the

and to penalise wastage.

Review of national radio frequency plan

Enabling legislation and international convention require the

Authority to review the national radio frequency plan from

time to time. The plan under review will take into account

regional harmonisation in line with SADC guidelines and the

The national radio frequency plan would also have to

radio regulations, which address international mobile

bearing on digital broadcasting migration.

The review did not deal with frequency migration strategy,

years 2010/11 and 2011/12.

The Authority conducted public hearings on the national

radio frequency plan and submitted it to the Minister of

Communications as per the requirement of the ECA. It is

Licensing of 2.6GHz and 3.5GHz

must be licensed through a competitive licensing process.

respectively.

The required industry consultations were completed and a

process was communicated to the industry. The draft

of 22 July 2009) and public hearings were held in October

2009. The invitation to apply for these frequencies will be

3), following some European countries such as Norway

and the Netherlands. This will allow a technology-neutral

order to mitigate interference problems.

Spectrum licensing regime and spectrum assignment

coordination procedures

This project was started to create certainty in the industry

about processes and procedures to be followed on assigning

and coordinating the national radio frequency spectrum.

The project considers international benchmarking on “best”

practices for licensing regimes and a comparative analysis is

undertaken on different spectrum assignment coordination

Review of Radio Regulations

In conjunction with the aforementioned project, the review

of the radio regulations project sought to align all radio

25

Section 3.3frequency related regulations to the current dispensation

and trends.

Radiocommunications Frequency Licensing unit

with administration and issues various classes of radio

frequency licences. The unit issued the following licences

in 2009/10. mobile and ski boats. Aeronautical, amateur and maritime

Aeronautical 8286 1816 454 542

Amateur 3482 362 70 143

Fixed 80 30 20 36

Land Mobile including Ski Boats 23878 1458 488 673

Maritime 3940 652 194 86

Radio Dealer 318 630 101 23

Satellite 78 14 18 6

Renewals

New App-

lications

Cancel-

lations Pending

Figure 1: Comparison of categories of radio frequency licences

Equipment Type Approval unit

The Equipment Type Approval unit deals with the

authorisation of products that meet minimum regulatory,

technical and safety requirements. The unit approves

radio frequency equipment, licences telecommunication

line terminal equipment (TLTE), switching systems (SWS)

and telephone line maintenance organisations (LMO), and

registers equipment suppliers.

The unit is also involved with standardisation. In the year

as a regulation. It started reviewing equipment type approval

processes in order to streamline the processes in line with

“best” practice and international trends.

the applications were new, leaving very few renewals and

unattended applications.

26

Broadcasting Spectrum

technical requests for broadcasting frequency spectrum

licences. The terrestrial broadcasting frequency plan, which

incorporates a new plan for Digital Terrestrial Television (DTT)

and Digital mobile services, was published during the year

under review.

SPECTRUM MONITORING AND CONTROL

Spectrum Monitoring and Control (SM&C) is tasked with

identifying means and developing capability for radio

frequency spectrum monitoring and interference control.

It analyses data for frequency use and occupancy and for

the likelihood of interference and informs the authorisation,

compliance and enforcement and interference resolution

functions. The Department obtains measurements for quality

of service (QoS) to support consumer affairs programmes.

In the year under review the Department embarked on the

In 2009/10,

QoS monitoring was conducted on all three GSM

networks in the northern suburbs of Johannesburg.

Over 1000 calls were made during the measurement

procedure.

07 outcomes.

State-of-the-art monitoring equipment was procured

for spectrum monitoring during the World Cup and

beyond. The equipment included mobile direction

A mobile based

IP packet data network using access point name (APN)

RF Equipment 1950 0 44

TLTE 200 650 61

SWS 50 680 28

LMO-1 27 269 18

LMO-2 6 12 2

Supplier Registration 34 35 30

New Renewals Pending

Figure 2: Categories of type approval certification and type of applications

ENGINEERING AND TECHNOLOGY DIVISION

27

SectionCONSUMER AFFAIRS DIVISION

The role of the Consumer Affairs Division is to protect

consumers from unfair business practices and ensure access

to safe and good quality products, as well as to promote the

interest of people with disabilities in relation to the provision

of electronic communications, broadcasting and postal

services.

The Division comprises the Complaints and the Public

Education and Awareness Departments. In addition, the

division coordinates Consumer Advisory Panel activities and

supports the development of regulations.

COMPLAINTS DEPARTMENT

The Complaints Department receives and attends to

complaints from individual consumers (members of the

public) and corporate clients in relation to electronic

communications, broadcasting and postal services, facilities

and products.

During the year under review, the Complaints Department

copies of the Complaints Manual, and distributed these to

the public. In addition workshops with various stakeholders

were held nationally.

Workshops to explain the Complaints Manual were held in

Springs and Benoni), Free State (Bloemfontein and Welkom),

KwaZulu-Natal (Durban, Empangeni-Ulundi combined),

London) and Western Cape (Cape Town and Bellville).

In order to increase the footprint of the complaints redress

mechanism to the rural and underserviced areas, the

Complaints Handling

During the year under review, the Consumer Affairs

Department received and handled 3 390 consumer

the year under review. The remaining unresolved complaints

will be or have been forwarded to the Complaints and

Compliance Committee.

3.4

28

CONSUMER AFFAIRS DIVISION

Research

During the previous reporting year, the Division conducted

research on the impact of the consumer public education

and awareness programmes, and the impact of mobile

number portability.

Mobile Number Portability (MNP)

subscribers terminating their contracts “early” could

be a barrier to portability.

successful implementation of the portability process.

delays in effective number portability;

to be tightened;

operators creates the impression of excluding new

entrants from entering the market;

might be more educated about their options and more

inclined to shop around.

Public Education and Awareness

primary tool of communication.

Figure 3: Categories of Complaints Received

29

Section 3.4

every day.

low.

they received from their service providers, where over

being good or excellent.

Two new research projects were undertaken during

telecommunications, broadcasting and postal services by

perceptions and experiences with regard to the ICT

Monitoring of Compliance with Consumer Protection

Regulations

The Division monitored compliance by licensees with

for Licensees, Code of People with Disabilities and Customer

Care Standards and Complaints Procedures for Postal

Services.

The monitoring was done in phases; during phases 1 and 2,

During the monitoring visits, there was a high level of

compliance amongst all licensees in providing lower counters

to cater for people who use wheelchairs. Almost all CSTs

investigated had such counters with phones installed. Lower

needs of people using wheelchairs.

With regard to compliance by licensees in providing ramps for

wheelchair access, there was a very low level of compliance

amongst the majority of mobile operators.

In all CSTs monitored, there was still a great need for

Message Service (SMS) facilities.

In assessing compliance with the Code of Conduct for

spread across all major licensees. It was found that the

upon request at their business outlets.

QUALITY OF SERVICE

were published to ensure quality of service to end users

and consumers. During the year under review, consumers

in Gauteng experienced many dropped calls. This resulted

in the Authority intervening by meeting with the mobile

operators to assess the problem and its resolution.

The Consumer Affairs Division requested the Engineering

and Technology Division to monitor the quality of service

provided by mobile operators to consumers. The three

mobile operators, namely Vodacom, MTN and Cell C, were

monitored using the Global Positioning System (GPS) of the

Quest during the stationary monitoring. The wireless network

monitoring software was set up to make calls on a one-on-

one basis to the three networks so that the quality of the

networks could be monitored. Monitoring was conducted at

30

available in the new year.

PUBLIC EDUCATION AND AWARENESS

national campaigns, weekly public education and awareness

Forums, placed notices in the print media, and produced

promotional material which was disseminated during the

public awareness events.

Public education and awareness

The Division developed a public awareness strategy which

was used as a guide for public awareness programmes.

The objective of the strategy was to ensure widespread

awareness among all stakeholders about consumer rights,

regulations related to consumers. A substantial number

of public awareness workshops and radio interviews were

conducted to reach out to communities.

The target audience for all public awareness workshops

and campaigns consisted of youth, learners, people

with disabilities and municipal representatives in various

districts and traditional leaders, among others. Public

presentations were conducted in different districts and local

municipalities.

National Campaigns

namely World Telecommunications and Information Society

Day and Youth Opportunities in the TCT Sector.

The Division embarked on a number of public awareness

campaigns in all the nine provinces to mark the day. The

Other campaigns which were held on a smaller scale were

Postal Day, International Day of Persons with Disabilities,

A total of 3 000 promotional items were distributed in all

national campaigns, and workshops were held in all nine

Youth Day

The Division visited several schools in the provinces to

share information about learnership programmes and job

opportunities in the industry. Most schools do not have

internet facilities and therefore acquiring IT skills remains a

problem.

Print media were used to advertise this event. The

presentations.

World Post Day

World Post Day is celebrated every year on 9 October

internationally. It was declared World Post Day by the UPU

across the world participate annually in the celebrations. On

the other hand the WPD set the tone for African Post Day

which is celebrated annually on 18 January. The theme was,

“The Post, a veritable means for bridging the digital gap”.

The 2009 theme is in line with the mandate of ICASA which

seeks to ensure that all South Africans have access to

postal services. Interviews were conducted on community

radio stations with regard to postal services. Messages were

based on customer care standards, postal address rollout

and delivery standards.

CONSUMER AFFAIRS DIVISION

31

Section 3.4International Day of Persons With Disabilities

Millennium

Development Goals for All”. ICASA, in line with the United

Nations and the global community, celebrated the

International Day of Persons with Disabilities on 3 December.

The aim was to promote an understanding of disability

issues, the rights of persons with disabilities and gains to be

derived from the integration of persons with disabilities in all

aspects of public life in their communities.

The Division sourced promotional material for Disability month

and distributed copies of regulations in printed media.

World Consumer Rights Day

year, the Authority held workshops in the different provinces.

According to the International Telecommunication Union

each year.

The Division printed 20 000 brochures on World Consumer

consumer and mainstream print media.

Establishment of Consumer Representative Forum

Six provinces were expected to establish the Consumer

Northern Cape, North West, Eastern Cape and Free State.

The fora consist of representatives from municipalities,

Community Development Workers (CDWs), youth groups,

representatives of people with disabilities and others. The

by representing the interests of consumers in the provinces.

Consumer Advisory Panel

The Electronic Communications Act provides for the

establishment of a Consumer Advisory Panel (CAP) to advise

the Authority on matters related to consumer protection. The

CAP held one quarterly meeting in the year under review

and there were no subsequent meetings as the entire panel

resigned. CAP members had a different interpretation of

their role from that of the Authority, and this resulted in their

resignations.

Support to Council

The Division provided human capacity and budgetary

resources support to Council in developing the following

Stakeholder Relations

During the year under review, the Division held a number of

meetings with operators to strengthen working relations. The

meetings focused on issues of consumer protection and the

need to work together in resolving consumer complaints.

Furthermore, the Division undertook scheduled meetings

with the Department of Public Service Administration (DPSA)

in Northern Cape, Limpopo, KwaZulu-Natal, Western Cape,

Eastern Cape, Free State and Mpumalanga provinces.

The aim of these meetings was to establish and maintain

relationships with organisations for people with disabilities

as well as to assess and measure the level of compliance by

licensees with consumer protection regulations.

An agreement was reached that the Authority and the

associations should work together to promote the rights

of people with disabilities through public education and

awareness interventions.

32

LEGAL DIVISION

projects;

Committees and various departments with in ICASA;

drafting projects;

Compliance Committee.

3.5.1 REGULATORY MATTERS

Islamic Unity Convention V ICASA and Others

Broadcasters following a complaint lodged by the South

African Jewish Board of Deputies. The IUC also sought a

(which emanates from a broadcast that took place in June

1998). The matter has been set down for hearing on 9 and

10 May 2011 in Cape Town.

Deukom (PTY) LTD V ICASA

decision to refuse it a subscription broadcasting service

licence. The Authority is opposing the application to have

matter.

X-Link, Connectnet and Datalinx V ICASA

These entities launched an application for a declaratory order

application to the effect that they were not required under

the Telecommunications Act to be holders of a value added

network service licence and that only in terms of the ECA

were they required to hold a class electronic communication

service licence. The parties have reached an out-of-court

settlement and the application has been withdrawn.

Caxton and CTP Publishers & Printers (PTY) LTD v

ICASA and Others

decision to grant a subscription broadcasting licence to

MultiChoice Africa (PTY) Ltd. The Authority opposed the

matter and the review application was dismissed in court.

Caxton was refused leave to appeal by the Supreme

Court of Appeal. The parties have both agreed to the CCC

adjudication and are waiting for the Committee (CCC) to set

a hearing date.

Vodacom (PTY) LTD v ICASA and Others (“Major

Operator”)

promulgated by the Authority, which declared it a major

operator, set aside. The Authority opposed the application.

The parties have reached an out-of-court settlement and

ICASA is awaiting a notice of withdrawal from the applicant.

Vodacom (Pty) LTD v ICASA and Others (Handset

Subsidies Regulations)

Vodacom launched review proceedings against the handset

subsidies regulations promulgated by ICASA. The parties

were exploring an out-of-court settlement as the application

had been overtaken by events and both parties agreed to

settle the matter out of court. ICASA is now awaiting a notice

of withdrawal from the applicant.

33

Section 3.5Black Earth Communications (Pty) LTD v ICASA

Black Earth Communications (BEC) instituted review

satellite broadcasting licence on the grounds that BEC failed

to comply with the provisions of section 51(a),(b),(d),(e) of the

ECA and with the local content regulation. In its court papers,

BEC submits that it was not afforded a fair opportunity to

address the issues required under section 51 as well as the

content regulation. A hearing date is being arranged.

Directory Solution CC v ICASA

Directory Solution launched an application to compel ICASA

to investigate a complaint it lodged against Telkom Directory

Services. Directory Solution has since approached the

Competition Commission (CC) for relief and adjudication of

its complaint. Directory Solutions has withdrawn its review

Len Marshall v ICASA

Mr Marshall instituted civil proceedings against ICASA for

the repayment of licence fees he allegedly overpaid to ICASA

Radio Pulpit v ICASA

Western Cape. The parties have exchanged pleadings and

COSATU v ICASA, Vodacom And Others

disposal of shares in Vodacom in favour of Vodafone by

Telkom SA Ltd. ICASA is opposing the matter but it appears

that COSATU is no longer intent on pursuing the matter.

Telkom SA LTD v ICASA

Telkom instituted review proceedings against the licence

fees regulations on the basis that proper procedure was not

followed in their promulgation. ICASA is opposing the matter

and the parties are exchanging pleadings.

Radio Algoa v ICASA

decision to refuse it an extension to cover the Southern Cape

and parts of the Western Cape and not only the Eastern

Cape. ICASA is opposing the matter and it appears that

TETRA Mobile v ICASA and Another

Tetra Mobile launched an urgent application and a review

application against the decision taken by ICASA inspectors

terms of section 17 of the ICASA Act. This was done based on

Zulu Natal. The court ordered the return of the equipment

YODATA v ICASA and Another

Yodata launched an urgent application against ICASA and

a Complaints and Compliance Committee (CCC) hearing to

adjudicate its alleged non compliance with the type approval

regulations and for the return of some of its goods. The court

and which may be used to lead evidence before the CCC.

34

LEGAL DIVISION

WAPA-Amobia v ICASA

The Wireless Applications Association together with Amobia

launched an application for a declaratory order to the effect

that value added network service licensees under the

Telecommunications Act could provide their own network

infrastructure as a service to their customers. The application

has been withdrawn.

Freedom Of Expression Institute v ICASA and Others

not to rule in its favour in a complaint it had lodged against

the SABC following the “Blacklisting” matter. The parties are

exchanging pleadings.

On-Digital-Media v Super 5 Media and ICASA

restrain Super 5 (formerly Telkom Media) from providing

commercial subscription broadcasting services; and also

transferring of the licence from Telkom Media to Super 5

media. The urgent application was dismissed in court where

after ODM withdrew the review application.

NAFCOC Broadcasting Consortium v ICASA

Nafcoc instituted review proceedings against ICASA

following the promulgation of the Digital Terrestrial

parties a further opportunity to comment, rendering the

review application academic. NAFCOC has not withdrawn

the application.

E-TV v ICASA and Others

e-TV launched an urgent review application to interdict the

implementation of the DTT regulations. ICASA afforded

interested parties a further opportunity to comment,

rendering the review application academic. e-TV withdrew

both its applications.

NEOTEL v ICASA

Neotel has lodged an application to review the Licence Fees

papers. The parties are still exchanging pleadings and the

process is underway.

Mobile TV v ICASA

ICASA was served with an urgent application by Mobile TV to

interdict the impeding licensing process of mobile television.

ICASA opposed the application and the court dismissed the

urgent application with costs.

3.5.2 LITIGATION – NON-REGULATORY MATTERS

Nothnagel v RAF and ICASA

matter in which the spouse of a late former ICASA employee

instituted a damages claim arising out of a motor vehicle

accident in an action for damages and loss of support.

The matter has been referred to ICASA‘s insurers who are

defending the action. Further contact has been made with

Insurers with regard to the claim; who have advised that

be traced. The matter will be kept in abeyance for regular

follow-ups on developments.

eThekwini Municipality/ICASA

Summons was received from eThekwini Municipality in

terms of the Kwa-Zulu Natal Joint Services Act, for the claim

35

Section 3.5

out of court.

3.5.3 LITIGATION - LABOUR MATTERS

The divisions handled a number of litigations in relation to

labour matters, the details are contained in the Performance

Information section.

3.5.4 COMPLAINTS AND COMPLIANCE COMMITTEE

REPORT: 2009/10

The Complaints and Compliance Committee is mandated

to investigate and adjudicate complaints by or against

licensees.

The Committee consists of seven members and as at 31

2 ICASA Council Member – Professor Jacobus van

5 Mr Surendra Thakur; and

During the period under review, the CCC adjudicated and

Finalised Matters

Parties in Dispute Nature of Dispute CCC Findings

The Authority referred a complaint against

SAPO for failure to meet its universal

services roll-out target

Electronic Communications

Network (ECN) v MTN

ECN complained that MTN is

discriminating among comparable types of

interconnection in that it terminates mobile

service to mobile network operators and

ECN.

The parties settled the matter prior to its

adjudication

Quinton Venter v South African The complainant made allegations that

SAPO failed to comply with section 5 of the

Customer Care Standards, which state that

SAPO should render quality service and be

prepared to go the extra mile.

CCC dismissed the matter on the basis

that the Code of Conduct relied upon

when the allegations were made was

not promulgated and therefore not

enforceable.

36

LEGAL DIVISION

Parties in Dispute Nature of Dispute CCC Findings

Eagles Auction v South African Auction Sales CC. bought goods from

Thailand to the value of US$5858.00 and

SAPO centre acknowledged receipt of the

goods; however; they informed Auction

Sales that the goods were lost on its way

to the client.

CCC dismissed the matter on the basis

that the Code of Conduct relied upon

when the allegations were made was

not promulgated and therefore not

enforceable.

Engineering and Technology of

ICASA v Internet Solutions (IS)

ICASA alleged that Internet Solutions

used non type-approved equipment for

backhaul links for their wireless network

contravening section 35 of the ECA.

IS conceded the contravention and to the

forfeiture of the equipment and was further

Licensing and Compliance of

ICASA v Voice of Tembisa (VOT)

The Licensing and Compliance Division

of ICASA referred a complaint to the CCC

subsequent to CCC hearings held in 2008.

The CCC dismissed the complaint on the

grounds that the charge sheet drafted by

the complainant was defective.

Pending

Caxton v

M-Net/MultiChoice

Complaint lodged by Caxton against

MultiChoice for alleged contravention of sections

Awaiting a mutually convenient date

for the adjudication of the complaint

Girish K. Sharma v MTN Complained that the contract that he received

from MTN is not the one he was promised when

he spoke telephonically to the consultant at

MTN.

Matter is partly heard

ICASA v YODATA (PTY) LTD Unlabelled electronic communications

equipment was provided by Yodata Electronics

by ICASA inspectors in December 2008.

CCC still considering the merits

Thinta Thinta Telecoms (Pty) Ltd

vs. Telkom SA complaint against Telkom; alleging that Telkom

has violated some parts of the interconnection

agreement.

CCC to consider the complaint in

chambers

37

Section 3.5

38

39

40

HUMAN RESOURCES DIVISION

wellness to mitigate risk and ensure sustainability

(individual and organisation);

management, legal and statutory requirements;

practices and procedures;

strategic objectives and individual performance and

development;

and labour cost monitoring;

organisational culture etc).

Organisational Structure

An organisational structure review has been commissioned

to conduct an organisational study aimed at reviewing the

the revised ICASA mandate. The organisational realignment

effective organisation. The project methodology includes

quantitative and qualitative analysis of the organisation,

business process review, interaction with stakeholders and

benchmarking with similar organisations globally. The study

comprises three phases. The initial phase commenced

in October 2009 and the draft recommendation report

is expected at the end May 2010 for consideration by

Executive management and Council. This will be followed

by a consultative process with the relevant stakeholders and

the implementation of recommendations.

Talent Sourcing

The talent sourcing policy has been revised to enable the

organisation to effectively source capable talent now and

in the future. The talent planning process is aligned with

organisational equity and strategic priorities. The talent

sourcing strategy includes a competency based assessment

before they are hired.

appointments. An induction programme has been revised

to focus on better integration and building a competent and

which will enhance the screening capability, minimise margin

of error and increase turnaround times to ensure that only

reporting period.

Talent Development

An annual training plan has been developed based on

business imperatives. Local and international learning

interventions were sourced and delivered by reputable

service providers across functional areas and levels of

work.

to ensure adequate and effective human resources

development. An executive development programme

aimed at enhancing leadership capacity and capability

has been designed and delivered by Gordon Institute of

Business Science. Phase 1 of the executive development

programme was completed in March 2010. Some

outcomes of this learning solution are the development of

a leadership framework and an organisational effectiveness

measurement tool for ICASA. The leadership framework is

41

Section 3.6

aimed at identifying critical behaviours that are essential for

behaviours will underpin all business and talent management

practises. The organisational scorecard on the other hand is

aimed at designing organisational key success factors and

other relevant measurements.

A total of 50 learning solutions were delivered, and 1007

emotional intelligence were offered to the entire organisation

across all functional areas. In addition, several divisions

were recipients of specialised training, particularly as a

consequence of contracting specialist services with external

vendors.

Performance Management

ICASA is in the process of embedding a performance

management work ethic through a framework that was

introduced in 2007 and has been continually enhanced for

appropriateness. The performance management policy has

been revised to align to best practice and an integrated model

that supports the talent management strategy for optimum

success levels. Critical to this process is a mechanism

performance expectations. This means that employees

regular performance conversations, coaching and feedback

from line managers in achieving effective performance. Self

assessments are core to the performance management

system. This process allows employees to take ownership

of performance outcomes by critical self- evaluation prior to

receiving feedback from line managers. New employees are

expected to have performance contracts within two months

Employment Equity

ICASA is committed to the principles of employment equity

the diversity of the South African society. There has been

a steady growth of women into senior positions and ICASA

endeavours to promote gender equity in all employment

a strong feeder base for succession planning in the Senior

concerted effort to recruit and develop women at all levels

Substantive Negotiations

Substantive negotiations with the Communication Workers

Union for the period from 1 July 2009 to 30 June 2010

mid November 2009. It was agreed that the salary increase

was to be paid on 25 November 2009, retrospectively to 1

July 2009. The parties agreed that outstanding substantive

matters would be negotiated at a later stage with a

commitment to conclude the matters by 30 November 2009.

Outstanding matters remain unresolved and parties are in

the process of seeking private mediation which is in line with

the recognition agreement.

Remuneration and Benefits

practices and the formulation of a remuneration strategy

aimed at attracting and retaining key talent. The strategy

encompasses differentiation based on market dynamics,

42

performance, critical skills and scarce skills. The development

of a dual career stream is in the pipeline and awaiting

the organisation are recognised, developed, deployed and

rewarded accordingly.

Medical Aid Schemes

ICASA is in the process of reducing the number of employee

offerings currently available to the employees. The study

illustrated that it is not cost effective to maintain more than

three medical aid schemes.

Pension Fund

The Pension Fund Management Committee was established

in the year. The role of the committee is to represent and

protect the interests of the pension scheme members and

the employer.

Terminations

The retention of existing employees is an ongoing priority and

attrition rates are tracked. Labour turnover for 2009/10 was

are analysed to understand the underlying and potential

causes for attrition. This information is used to review and

upgrade the retention practices, policies and systems. This

process is also a critical tool to identify hidden challenges

affecting employee loyalty, development, performance and

Employee Wellness Programme

There was an increase in the number of management referrals

in which supervisors took the initiative to recommend external

support and assistance as compared to the previous year.

participated in the annual employee wellness week which

offers medical screening and advice for early detection and

management of health risks.

HUMAN RESOURCES DIVISION

43

Section

Other support services include the Communications

Information Technology.

Communications and International Relations

The Communications department is responsible for the

external and internal communications functions, including

stakeholder relations.

international fora, events and conferences, receives

to relevant organisations.

Regions

Durban.

awareness programs in all the nine provinces of the country,

and to conduct inspections and investigations regarding

signal interferences and illegal frequency spectrum usage.

inspectors have powers to institute criminal prosecutions

hand, incidents of interference among licensed operators

are resolved technically, for example, the reduction of power

wattage for signal propagation.

Administration

The Administration division is responsible for Library

Management, Asset Management and management of

corporate cellphone accounts.

Information Technology

The Information Technology department provides application,

replacement of Novell and Groupwise software by Microsoft

and the customisation of the JD Edwards for the spectrum

system.

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44

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TT

)

1.1

.1.

Allo

catio

n o

f channels

to

the S

AB

C,

M-N

et,

e-T

V,

TB

N

and

any o

ther

elig

ible

lic

ensee.

Lic

ensin

g o

f D

TT

availab

le

channels

The D

TT

reg

ula

tio

ns

were

pub

lished

on 1

5

Feb

ruary

2010.

Waitin

g fo

r S

AB

C,

M-N

et,

e-T

V a

nd

TB

N t

o s

ub

mit a

mend

ment

ap

plicatio

ns a

s p

er

the D

TT

reg

ula

tio

ns.

The p

roje

ct

was d

ela

yed

as t

he A

uth

ority

the D

ep

art

ment

of C

om

munic

atio

ns (D

oC

).

Furt

her, t

he D

TT

reg

ula

tio

ns w

ere

at

so

me

po

int

withd

raw

n t

o a

dd

ress issues r

ais

ed

by

the ind

ustr

y/lic

ensees.

1.2

. Lic

ensin

g o

f ad

ditio

nal

co

mm

erc

ial ra

dio

serv

ices.

1.2

.1.

Gra

nt

and

issue

co

mm

erc

ial s

ound

bro

ad

casting s

erv

ices t

o

successfu

l ap

plicants

in K

ZN

,

WC

and

Gaute

ng.

Issue c

om

merc

ial

so

und

bro

ad

casting

licences

Issued

thre

e

licences

co

uld

not

be a

chie

ved

as t

he c

losin

g d

ate

for

sub

mis

sio

n o

f ap

plicatio

ns w

as e

xte

nd

ed

to N

ovem

ber

20

09

and

Co

uncil h

ad

to

co

nsid

er

and

decid

e o

n t

he p

roced

ura

l

challeng

es r

ela

ting

to

the c

ond

onatio

n o

f la

te

ap

plicatio

ns.

1.3

. Lic

ensin

g o

f m

ob

ile

bro

ad

casting s

erv

ices.

1.3

.1.

Gra

nt

and

issue lic

ences

for

mo

bile b

road

casting

Serv

ices.

Issue m

ob

ile

bro

ad

casting

serv

ice lic

ences

Issued

tw

o

licences

The r

eg

ula

tio

ns,

reaso

ns d

ocum

ent

and

the

pro

ject

co

uld

not

be a

chie

ved

d

ue t

o leg

al

revie

ws b

y inte

reste

d p

art

ies.

bro

ad

casting s

erv

ices

licensees

to s

uccessfu

l ap

plicants

.

Issue I-E

CN

S

licences

Fo

ur

I-E

CN

S

licences issued

I-E

CN

S lic

ences h

ave b

een g

rante

d t

o

successfu

l ap

plicants

.

1.5

. Lic

ensin

g o

f

Bro

ad

band

1.5

.1.

Gra

nt

and

issue

Ind

ivid

ual E

CN

S a

nd

Ind

ivid

ual

EC

S t

o B

road

band

.

1 E

CN

S a

nd

1

EC

S

1 E

CN

S a

nd

1

EC

S lic

ences

issued

I-E

CN

S lic

ence g

rante

d a

nd

I-E

CS

lic

ence

refu

sed

.

47

Section 4LI

CE

NS

ING

AN

D C

OM

PLI

AN

CE

DIV

ISIO

NS

trat

egic

obj

ecti

ve

Key

per

form

ance

Are

aK

ey p

erfo

rman

ce In

dic

ato

r

(out

put

)

Uni

t of

mea

sure

men

t

Targ

et 2

009/

10O

vera

ll p

rog

ress

dur

ing

the

2009

/10

fina

ncia

l yea

r

2. To e

nsure

univ

ers

al access

and

serv

ice

2.1

. A

mend

ments

and

transfe

rs o

f E

lectr

onic

Co

mm

unic

atio

ns N

etw

ork

Serv

ice (E

CN

S), E

CS

and

bro

ad

casting s

erv

ice (B

S)

licences

2.1

.1.

Co

nsid

er

and

decid

e

on lo

dg

ed

ap

plicatio

ns fo

r

am

end

ments

and

tra

nsfe

rs b

y

exis

ting E

CN

S,

EC

S a

nd

BS

licences

Issue o

f licences

5 E

CN

S a

nd

EC

S,

and

19 fo

r B

S

licences

1 I-E

CN

S a

nd

1 I-E

CS

am

end

ment.

9 I-B

S

am

end

ment.

7 I-E

CN

S a

nd

7 I-E

CS

tra

nfe

r.

am

end

ment

refu

sed

.

3. Lib

era

lisatio

n

of secto

r, a

ccess

to b

asic

serv

ices

and

eco

no

mic

gro

wth

licences a

nd

co

urier

co

mp

anie

s

3.1

.1.

Ap

pro

vals

of th

e

reg

istr

atio

ns fo

r ap

pro

xim

ate

ly

50 c

lass E

CS

and

EC

NS

and

10 c

om

munity s

ound

bro

ad

casting s

erv

ices a

nd

reg

istr

atio

n o

f 20 c

ourier

co

mp

anie

s

cla

ss lic

ences a

nd

co

urier

serv

ices

50 c

lass E

CS

and

EC

NS

and

25

co

mm

unity s

ound

bro

ad

casting

serv

ices a

nd

reg

istr

atio

n

of 3

0 c

ourier

co

mp

anie

s.

bro

ad

casting.

21

Co

urier

serv

ices.

Tw

o

co

mm

unity T

V.

One low

pow

er. O

ne S

ound

bro

ad

casting

refu

sed

.

and

co

nd

itio

ns

3.2

.1.P

ub

lish t

he r

evis

ed

sta

nd

ard

te

rms a

nd

co

nd

itio

ns

Pub

lished

revie

wed

CO

MP

LIA

NC

E

Str

ateg

ic g

oal:

Str

engt

hen

reg

ulat

ion

Op

erat

iona

l Goa

l: E

nsur

e co

mp

lianc

e by

lice

nsee

s w

ith

EC

A, R

egul

atio

ns a

nd li

cenc

e te

rms

and

cond

itio

ns

reg

ula

tio

nlicence c

ond

itio

ns.

SA

PO

p

osta

l o

utlets

in a

ll n

ine

pro

vin

ces a

nd

pro

ductio

n o

f

Co

mp

liance r

ep

ort

Co

mp

liance

rep

ort

vis

its

and

seco

nd

quart

er

rep

ort

s,

unre

serv

ed

po

sta

l serv

ice

(co

urier

co

mp

anie

s)

co

urier

co

mp

anie

s in a

ll n

ine

pro

vin

ces a

nd

pro

ductio

n o

f

Co

mp

liance r

ep

ort

Co

mp

liance

rep

ort

vis

its

Aud

it o

f unre

serv

ed

po

sta

l serv

ices in

resp

ect

of th

e u

nd

ert

akin

gs m

ad

e in

term

s o

f S

ectio

n 2

2 o

f th

e P

osta

l S

erv

ices

Am

end

ment

Act

was d

one a

nd

a r

ep

ort

was

co

mp

iled

.

4

48

LIC

EN

SIN

G A

ND

CO

MP

LIA

NC

E D

IVIS

ION

Str

ateg

ic

obj

ecti

ve

Key

per

form

ance

Are

aK

ey p

erfo

rman

ce In

dic

ato

r

(out

put

)

Uni

t of

mea

sure

men

t

Targ

et 2

009/

10O

vera

ll p

rog

ress

dur

ing

the

2009

/10

fina

ncia

l yea

r

reg

ula

tio

n

(co

ntinued

)

EC

NS

lic

ensees

nin

e p

rovin

ces a

nd

pro

ductio

n

of C

om

pliance r

ep

ort

.

Co

mp

liance

rep

ort

vis

its

January

20

09.

Aud

it o

n c

om

pliance b

y E

CS

and

EC

NS

lic

ensees w

as c

ond

ucte

d.

bro

ad

casting s

erv

ices

nin

e p

rovin

ces a

nd

pro

ductio

n

of C

om

pliance r

ep

ort

.

Co

mp

liance

rep

ort

vis

its

have b

een c

om

piled

, excep

t fo

r o

ne r

ep

ort

,

whic

h

is in t

he p

rocess o

f b

ein

g c

om

piled;

Govern

ment

ele

ctio

ns

and

pro

vin

cia

l g

overn

ment

ele

ctio

ns

to e

nsure

fair

covera

ge a

nd

co

mp

liance w

ith

reg

ula

tio

ns g

overn

ing e

lectio

ns

and

pro

ductio

n o

f C

om

pliance

rep

ort

.

Co

mp

liance

Co

mp

liance

of all c

ap

ture

d d

ata

on 2

0 A

ug

ust

20

09.

A

ele

ctio

ns

govern

ment

ele

ctio

ns to e

nsure

fair c

overa

ge a

nd

co

mp

liance

with r

eg

ula

tio

ns g

overn

ing lo

cal

ele

ctio

ns a

nd

pro

ductio

n o

f

Co

mp

liance r

ep

ort

.

Co

mp

liance

Co

mp

liance

Lo

cal g

overn

ment

ele

ctio

ns p

roje

ct

was

will o

nly

take p

lace in 2

011.

on t

he C

om

pliance P

roced

ure

Manual.

Pub

licatio

n o

f th

e

reg

ula

tio

ns

Pub

licatio

n o

f th

e

reg

ula

tio

ns

Dra

ft r

eg

ula

tio

ns w

ere

pub

lished

on

19

Marc

h 2

010.

5. A

ccess t

o

basic

serv

ices

Serv

ice a

nd

Access

Ob

lig

atio

ns (U

SA

Os)

5.1

.1.

Develo

pm

ent

and

pub

licatio

n o

f U

SA

Os p

olicy

fram

ew

ork

.

Pub

licatio

n o

f

revis

ed

US

AO

fram

ew

ork

Pub

licatio

n o

f

revis

ed

US

AO

fram

ew

ork

A r

ep

ort

was c

om

piled

and

the d

iscussio

n

do

cum

ent

is c

urr

ently u

nd

er

revie

w

5.2

. D

evelo

p U

SA

O

5.2

.1.

Pub

licatio

n o

f

reg

ula

tio

ns o

n U

SA

Os in t

erm

s

Pub

licatio

n o

f

US

OA

reg

ula

tio

ns

Pub

licatio

n o

f

US

OA

reg

ula

tio

ns

The p

roje

ct

form

s p

art

of th

e s

eco

nd

phase

Access O

blig

atio

ns F

ram

ew

ork

. T

he p

roje

ct

49

Section 4M

AR

KE

TS A

ND

CO

MP

ETI

TIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r M

arke

ts a

nd C

ompe

titio

n A

naly

sis

Str

ateg

ic G

oal:

Lib

eral

isat

ion

of t

he IC

T se

ctor

Ope

ratio

nal g

oal:

Intr

oduc

e a

com

preh

ensi

ve c

ompe

titio

n fr

amew

ork

1. To p

rom

ote

susta

inab

le, sta

ble

,

dynam

ic a

nd

innovative c

om

petition

in t

he e

lectr

onic

com

munic

ations,

bro

ad

casting a

nd

posta

l

secto

rs t

o d

eliv

er

hig

h

qualit

y s

erv

ices a

t

com

petitive p

rices.

1.1

. Fra

mew

ork

pro

ced

ure

s for

imp

lem

enta

tion o

f section

1.1

.1.

Guid

elin

es

sett

ing o

ut

the

pro

ced

ure

s a

nd

pro

cesses t

hat

the

Auth

ority

will a

dop

t

Work

shop

, re

port

,

pub

lic n

otice

Guid

elin

e for

cond

ucting

mark

et

revie

ws

Pro

ject

co

mp

lete

d

1.2

. M

ark

et

stu

die

s in

1.2

.1.

Mark

et

stu

die

s

rele

vant

mark

ets

Pub

lish m

ark

et

stu

die

s

rele

vant

mark

ets

Pro

ject

co

mp

lete

d

1.3

. A

naly

sis

of C

OA

CA

M

investigate

pre

limin

ary

rep

ort

ing r

eq

uirem

ents

pert

ain

ing t

o p

ro-

com

petitive r

em

ed

ies.

revie

w /

analy

sis

of

Sett

ing o

ut

inte

rnal

concep

tual fr

am

ew

ork

pert

ain

ing t

o

pro

posed

pro

-

com

petitive r

em

ed

ies.

Dis

cussio

n d

ocum

ent

on

effectiveness o

f co

mp

etitio

n

Pro

ject

co

mp

lete

d.

regula

tory

fra

mew

ork

fo

r

the p

osta

l secto

r and

req

uirem

ents

pert

ain

ing t

o

the p

osta

l secto

r

dra

ft r

egula

tions

on t

he e

conom

ic

regula

tory

fra

mew

ork

;

pert

ain

ing t

o t

he

posta

l secto

r.

Pub

lish r

ep

ort

Pro

ject

to b

e c

om

ple

ted

in t

he n

ew

1.5

.1.

Inte

rnal re

port

s

revie

win

g P

rice C

ap

Pub

lish r

evis

ed

price c

ap

Pro

ject

co

mp

lete

d.

4

50

MA

RK

ETS

AN

D C

OM

PE

TITI

ON

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

1. To p

rom

ote

susta

inab

le, sta

ble

,

dynam

ic a

nd

innovative c

om

petition

in t

he e

lectr

onic

com

munic

ations,

bro

ad

casting a

nd

posta

l secto

rs t

o d

eliv

er

hig

h q

ualit

y s

erv

ices

at

com

petitive p

rices

(co

ntinued

)

for

com

petition in

bro

ad

casting.

on B

road

casting

Com

petition

Fra

mew

ork

.

Inte

rnal re

port

to facilita

te

pla

nnin

g

Pro

ject

co

mp

lete

d,

2. To p

rom

ote

com

petition w

ithin

the

posta

l secto

r and

to

pro

vid

e p

osta

l serv

ices

that

are

resp

onsiv

e t

o

consum

er

need

s

posta

l serv

ices (carr

y o

ver

year)

for

unre

serv

ed

posta

l

serv

ices.

posta

l serv

ices

pub

lished

on 8

January

20

10

, and

will

co

me into

fo

rce in J

uly

20

10

3. P

rom

ote

access

to b

asic

serv

ices a

t

afford

ab

le p

rices

3.1

.1.

Tariffs r

evie

w

Decis

ion p

ub

lished

P

roje

ct

co

mp

lete

d.

pro

moting a

nd

facilita

ting

inte

rop

era

bility

and

inte

rconnection o

f

netw

ork

s a

nd

access t

o

facilities

mod

ula

r fr

am

ew

ork

for

whole

sale

regula

tion

ap

plic

ab

le t

o iE

CN

S a

nd

EC

S lic

ensees.

fram

ew

ork

for

whole

sale

regula

tion

ap

plic

ab

le t

o iE

CN

S

and

EC

S lic

ensees.

work

shop

s,

pub

lic n

otice

Pro

ject

co

mp

lete

d.

inte

rconnection a

nd

facilities leasin

g.

Inte

rconnection a

nd

Facilities L

easin

g

regula

tions

Fin

al re

gula

tions

Pro

ject

co

mp

lete

d.

51

Section 4M

AR

KE

TS A

ND

CO

MP

ETI

TIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

and

ad

min

istr

ation

of In

terc

onnection

and

Facilities L

easin

g

managem

ent

syste

m

for

all

agre

em

ents

.

Data

base in o

pera

tio

n.

Pro

ject

no

t co

mp

lete

d.

of in

terc

onnection a

nd

ele

ctr

onic

com

munic

ation

facilities leasin

g

agre

em

ents

.

on a

naly

sis

and

pro

cessin

g o

f

inte

rconnection

and

ele

ctr

onic

com

munic

ation

facilities leasin

g

req

uests

, agre

em

ents

and

am

end

ments

.

21 d

ays.

Targ

et

of re

vie

w a

nd

resp

onse w

ithin

21

days n

ot

achie

ved

.

facilities a

nd

pro

vid

e

fram

ew

ork

for

access

to s

uch facilities o

n

favoura

ble

term

s.

identify

ing a

lis

t of

essential fa

cilities

and

recom

mend

ing

ap

pro

priate

fram

ew

ork

for

facilita

ting a

ccess t

o

such facilities.

ap

pro

ach t

o e

ssential

facilities.

Pro

ject

co

mp

lete

d.

5. To r

ed

uce t

he c

ost

of

doin

g b

usin

ess in S

outh

Afr

ica b

y e

ncoura

gin

g

effective c

om

petition

thro

ugh incre

ased

access

to infr

astr

uctu

re, d

ivers

ity

of serv

ice, com

petitive

prices a

nd

gre

ate

r choic

e

for

consum

ers

.

facilita

te L

ocal Loop

Unb

und

ling.

Loop

Unb

und

ling

regula

tions

com

petition.

year.

4

52

MA

RK

ETS

AN

D C

OM

PE

TITI

ON

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

and

non-d

iscrim

inato

ry

allo

cations o

f num

bers

to

licensees (com

petition)

num

bering c

ap

acity

for

exis

ting a

nd

futu

re

num

bering d

em

and

s

num

bering r

ule

s,

num

bering c

onventions

and

str

uctu

re o

f th

e p

lan

are

in p

lace t

o a

llow

fair,

transp

are

nt

and

non

dis

crim

inato

ry a

llocations

of num

bers

to lic

ensees.

num

bering p

lan

regula

tions in t

erm

s o

f

the E

CA

.

work

shop

s,

pub

lic

consultation,

regula

tions.

Pub

lish r

evis

ed

Num

bering

of th

e E

CA

.

Fin

al d

raft r

eg

ula

tio

ns c

om

ple

ted

fo

r

Aud

it in lin

e w

ith t

he

Num

bering P

lan.

Aud

it r

ep

ort

sP

ub

lish A

ud

it r

ep

ort

s O

vera

ll p

roje

ct

to b

e inco

rpo

rate

d in

the 2

01

0/2

01

1 N

um

ber

Aud

it P

roje

ct.

and

accessib

ility

of

the n

um

ber

data

base.

Incorp

ora

te t

he c

entr

al

num

bering d

ata

base

Develo

p w

eb

-based

ap

plic

ation for

pub

lic

Centr

al N

um

bering

data

base.

web

-access o

f

exis

ting,

allo

cate

d a

nd

availa

ble

num

bering

cap

acity.

- N

um

bering

info

rmation

pub

lished

on

web

site.

Pub

lish r

ep

ort

on w

eb

-

access o

f exis

ting,

allo

cate

d a

nd

availa

ble

num

bering c

ap

acity.

Pro

gre

ss r

ep

ort

sub

mitte

d.

managem

ent

of C

entr

al

Num

bering D

ata

base.

num

bering d

ata

base.

-Data

base r

ep

ort

sU

pd

ate

d n

um

bering

data

base.

Pro

gre

ss r

ep

ort

sub

mitte

d.

Num

bering a

pp

lications.

num

bers

to lic

ensees.

rep

ort

s.

Allo

cate

num

bers

to

licensees.

Pro

gre

ss r

ep

ort

sub

mitte

d.

53

Section 4M

AR

KE

TS A

ND

CO

MP

ETI

TIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

tariff a

dju

stm

ents

data

base for

the

pub

lication o

f re

tail

tariffs for

pub

lic

access.

rep

ort

s

Pro

gre

ss r

ep

ort

sub

mitte

d.

and

Develo

pm

ent

within

the IC

T s

ecto

r (S

ecto

r

Inte

lligence P

roje

ct).

7.1

. P

rovid

e for

the

ongoin

g a

naly

sis

of tr

end

s

and

develo

pm

ents

in

the IC

T s

ecto

r th

rough

the m

ain

tenance a

nd

pro

vis

ion o

f d

ata

, key

ind

icato

rs, and

researc

h.

syste

m for

colla

tion

and

safe

keep

ing

of all

data

and

info

rmation in a

centr

al d

ata

base a

nd

develo

p p

roced

ure

s

and

pro

cesses for

the

dis

sem

ination o

f key

ind

icato

rs,

sta

tistics

and

tre

nd

rep

ort

s

the p

ub

lic.

Term

s o

f

docum

ent.

docum

ent.

Pro

ject

defe

rred

to

the 2

01

0/1

1

reso

urc

es.

8. To r

ed

uce t

he c

ost

of

doin

g b

usin

ess in S

outh

Afr

ica b

y e

ncoura

gin

g

effective c

om

petition

thro

ugh incre

ased

access

to infr

astr

uctu

re, d

ivers

ity

of serv

ice, com

petitive

prices a

nd

gre

ate

r choic

e

for

consum

ers

.

8.1

.1.

Pro

mulg

ation

Fin

al re

gula

tions

Pro

ject

to b

e c

om

ple

ted

in t

he n

ew

8.2

. E

nsure

Carr

ier

Pre

Sele

ction.

8.2

.1.

Pro

mulg

ation o

f

Carr

ier

Pre

Sele

ction

pub

lished

.p

ub

lished

.

54

MA

RK

ETS

AN

D C

OM

PE

TITI

ON

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Pol

icy

Res

earc

h an

d D

evel

opm

ent

Str

ateg

ic g

oal:

Lib

eral

isat

ion

of t

he IC

T se

ctor

Ope

ratio

nal g

oal:

Intr

oduc

e a

com

preh

ensi

ve c

ompe

titio

n fr

amew

ork

1. To p

rom

ote

susta

inab

le, sta

ble

,

dynam

ic a

nd

innovative

com

petition in t

he

bro

ad

casting s

ecto

r

to d

eliv

er

hig

h q

ualit

y

serv

ices a

t com

petitive

prices

on A

dvert

isin

g,

Info

merc

ials

and

Sp

onsors

hip

.

on A

dvert

isin

g,

Info

merc

ials

and

Sp

onsors

hip

.

Pro

ject

co

mp

lete

d.

The A

uth

ority

decid

ed

no

t to

am

end

/rep

eal th

e

curr

ent

reg

ula

tio

ns u

ntil th

e E

C A

ct

has b

een a

mend

ed

to

enhance

leg

isla

tive c

larity

and

cert

ain

ty.

2. E

nsure

com

petitive,

fair, op

en, tr

ansp

are

nt

and

non-d

iscrim

inato

ry

pricin

g a

nd

rig

ht

for

hig

h

qualit

y ind

ep

end

ently

pro

duced

South

Afr

ican

pro

gra

mm

ing to

pro

mote

com

petition.

2.1

. C

od

es o

f

Pra

ctice G

uid

elin

es

on C

om

mis

sio

nin

g

of In

dep

end

ently

Pro

duced

South

Afr

ican

Pro

gra

mm

ing a

s

mand

ate

d b

y S

ection

dealin

gs b

etw

een t

he

bro

ad

caste

rs a

nd

ind

ep

end

ent

pro

ducers

.

2.1

.1.

Cod

es o

f

Pra

ctice/G

uid

elin

es

for

dealin

gs b

etw

een

the b

road

caste

rs

and

ind

ep

end

ent

pro

ducers

.

Cod

es o

f P

ractice

Cod

es o

f P

ractice

Pro

ject

co

mp

lete

d.

Fin

al Fin

din

gs

3. E

nsure

com

petitive,

fair, op

en, tr

ansp

are

nt

and

non-d

iscrim

inato

ry

pricin

g a

nd

rig

ht

for

bro

ad

casting s

port

s

pro

gra

mm

ing.

regula

tions o

n S

port

s

the E

CA

.

Sp

ort

s B

road

casting

Mechanis

m.

55

Section 4M

AR

KE

TS A

ND

CO

MP

ETI

TIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

doin

g b

usin

ess in S

outh

Afr

ica b

y e

ncoura

gin

g

and

pro

moting

effective, susta

inab

le,

sta

ble

, d

ynam

ic a

nd

innovative c

om

petition

in t

he e

lectr

onic

com

munic

ations a

nd

bro

ad

casting s

ecto

rs

thro

ugh incre

ased

access

to infr

astr

uctu

re, d

ivers

ity

of serv

ice, com

petitive

prices a

nd

gre

ate

r choic

e

for

consum

ers

.

Terr

estr

ial Tele

vis

ion

Bro

ad

casting.

Fra

mew

ork

for

Dig

ital

Terr

estr

ial Tele

vis

ion

Bro

ad

casting

Mig

ration.

Fra

mew

ork

pub

lished

5. To p

rom

ote

susta

inab

le, sta

ble

,

dynam

ic a

nd

innovative

com

petition in t

he

ele

ctr

onic

com

munic

ation

and

bro

ad

casting s

ecto

r

to d

eliv

er

hig

h q

ualit

y

serv

ices a

t com

petitive

prices.

5.1

. E

xam

ine t

he

op

tions t

o facilita

te t

he

intr

od

uction o

f a r

egula

tory

ap

pro

ach t

ow

ard

s V

ideo

On D

em

and

(V

OD

) and

Inte

rnet

Pro

tocol Tele

vis

ion

(IP

TV

).

Fra

mew

ork

ap

pro

ach

to V

OD

and

IP

TV.

Fra

mew

ork

Docum

ent

Fra

mew

ork

docum

ent

Pub

lished

dis

cussio

n d

ocum

ent.

The p

roje

ct

will b

e c

arr

ied

over

to

hearing

s w

ere

po

stp

oned

to

20

10

/11

because leg

al vett

ting

to

ok lo

ng

er

than e

xp

ecte

d.

56

MA

RK

ETS

AN

D C

OM

PE

TITI

ON

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

susta

inab

le, sta

ble

,

dynam

ic a

nd

innovative

com

petition, choic

e a

nd

div

ers

ity in t

he e

lectr

onic

com

munic

ations a

nd

bro

ad

casting a

nd

posta

l

secto

rs t

o d

eliv

er

hig

h

qualit

y s

erv

ices a

t

com

petitive p

rices.

regula

tions o

n o

wners

hip

and

contr

ol of com

merc

ial

bro

ad

casting s

erv

ices a

nd

limitations o

n b

road

casting

serv

ices.

recom

mend

ations

to t

he M

inis

try o

f

Com

munic

ations

on o

wners

hip

and

contr

ol of com

merc

ial

bro

ad

casting s

erv

ices

and

lim

itations

on b

road

casting

serv

ices levels

for

the a

mend

ment

of th

e E

lectr

onic

Com

munic

ation A

ct.

to t

he M

inis

ter

of

Com

munic

ations.

to t

he M

inis

ter

of

Com

munic

ations.

Min

istr

y o

f C

om

munic

atio

ns o

n

ow

ners

hip

and

co

ntr

ol o

f co

mm

erc

ial

bro

ad

casting

serv

ices n

ot

sub

mitte

d.

The p

roje

ct

is o

verlap

pin

g t

o t

he

do

cum

ent

was p

ub

lished

late

r th

an

exp

ecte

d d

ue t

o inco

rpo

ratio

n

of new

mand

ate

to

deal w

ith

tele

co

mm

unic

atio

ns a

nd

BE

E issues,

as o

pp

osed

to

the o

rig

inal p

lan o

f

dealin

g o

nly

with b

road

casting

issues.

7. To p

rom

ote

susta

inab

le, sta

ble

,

dynam

ic a

nd

innovative c

om

petition

in t

he e

lectr

onic

com

munic

ations a

nd

bro

ad

casting secto

rs

to d

eliv

er

hig

h q

ualit

y

serv

ices a

t com

petitive

prices.

7.1

. E

xam

ine t

he o

ptions

arisin

g fro

m t

he r

ele

ase

of sp

ectr

um

afford

ed

by

the d

igital sw

itchover

pro

gra

mm

e (from

the

Dig

ital D

ivid

end

).

Ap

pro

ach t

o t

he

Dig

ital D

ivid

end

.

Ap

pro

ach

Docum

ent

Docum

ent

Dis

cussio

n d

ocum

ent

develo

ped

.

The leg

al vett

ing

of th

e d

ocum

ent

too

k

mo

re t

ime t

han e

xp

ecte

d.

57

Section 4M

AR

KE

TS A

ND

CO

MP

ETI

TIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

8. To p

rom

ote

com

petition, enco

ura

ge

innovation, p

rote

ct

and

info

rm c

onsum

ers

,

effectively

manage

the r

ad

io fre

quency

sp

ectr

um

when

regula

ting t

he e

lectr

onic

com

munic

ations,

bro

ad

casting a

nd

posta

l

secto

rs.

8.1

. In

trod

uce t

he b

asic

fram

ew

ork

on h

ow

IC

AS

A

will c

ond

uct

and

regula

rise

Ap

pro

ach t

o

regula

rise t

he u

se o

f

Ap

pro

ach

docum

ent

Docum

ent

Pro

ject

co

mp

lete

d.

Co

uncil

ap

pro

ved

imp

lem

enta

tio

n.

EN

GIN

EE

RIN

G A

ND

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (iu

tput

) U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: L

iber

alis

atio

n of

the

ICT

sect

orO

pera

tiona

l goa

l: Is

suin

g of

tec

hnol

ogy

neut

ral l

icen

ses

timeo

usly

1. To e

nab

le e

ffective a

nd

sp

ectr

um

and

technolo

gy

(Sp

ectr

um

lic

ensin

g

and

managem

ent

and

eq

uip

ment

typ

e a

pp

roval

pro

gra

mm

e).

1.1

. Im

ple

menta

tion o

f

a n

ew

sp

ectr

um

fees

fram

ew

ork

and

syste

m.

1.1

.1.

Fin

al S

pectr

um

N

um

ber

of

pub

lications.

Pub

lication o

f sp

ectr

um

fees fra

mew

ork

.

A n

ew

sp

ectr

um

fees fra

mew

ork

and

develo

pm

ent

of S

pectr

um

Fees

1.2

. D

evelo

pm

ent of th

e

licensin

g fra

mew

ork

for

hig

h

ITA

.

Num

ber

of

pub

lications.

ITA

.

Fin

al re

gula

tio

ns a

nd

ITA

have b

een

co

mp

lete

d.

58

EN

GIN

EE

RIN

G A

ND

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (iu

tput

) U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

1. To e

nab

le e

ffective a

nd

sp

ectr

um

and

technolo

gy

(sp

ectr

um

lic

ensin

g

and

managem

ent

and

eq

uip

ment

typ

e a

pp

roval

pro

gra

mm

e) (c

ontinued

).

licensin

g a

ctivitie

s (lic

ensin

g

and

assig

nm

ent).

1.3

.1.

Sp

ectr

um

licences.

Avera

ge n

um

ber

of ap

plic

ations

clo

sed

per

month

per

typ

e;

turn

aro

und

tim

e

per

typ

e.

ap

plic

ations,

10 d

ays

turn

aro

und

;

10 t

urn

aro

und

;

turn

aro

und

;

ap

plic

ations,

5 d

ays;

days;

- B

road

casting,

2 w

eeks

turn

aro

und

turn

aro

und

;

turn

aro

und

;

turn

aro

und

;

- B

road

casting

, 2

weeks t

urn

aro

und

typ

e a

pp

roval activitie

s.

Avera

ge n

um

ber

of ap

plic

ations

clo

sed

per

month

per

typ

e;

turn

aro

und

tim

e

per

typ

e.

ap

plic

ations,

2 w

eeks

turn

aro

und

;

weeks t

urn

aro

und

;

weeks t

urn

aro

und

;

weeks t

urn

aro

und

;

ap

plic

ations,

2 w

eeks

turn

aro

und

weeks t

urn

aro

und

;

turn

aro

und

;

turn

aro

und

;

turn

aro

und

;

59

Section 4E

NG

INE

ER

ING

AN

D T

EC

HN

OLO

GY

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(iutp

ut)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

2. To c

ate

r fo

r new

develo

pm

ents

in

technolo

gy a

nd

ensure

by c

om

pre

hensiv

e

freq

uency p

lannin

g

(Fre

quency p

lannin

g).

2.1

. P

ub

lication o

f S

ATFA

and

fre

quency s

pectr

um

chart

.

2.1

.1 S

AFTA

and

Fre

quency S

pectr

um

Chart

.

Num

ber

of

pub

lications.

freq

uency p

lan p

ub

lished

.

The n

atio

nal ra

dio

fre

quency p

lan w

as

ap

pro

ved

by t

he M

inis

ter

and

pub

lished

in N

ovem

ber

20

09

.

2.2

. D

evelo

pm

ent

of th

e

bro

ad

casting s

pectr

um

pla

n a

nd

bro

ad

casting

sp

ectr

um

assig

nm

ent

as

part

of d

igital m

igra

tion.

2.2

.1.

Bro

ad

casting

sp

ectr

um

pla

n.

Num

ber

of

pub

lications.

One.

Bro

dcasting

fre

quency p

lan w

as

pub

lished

in N

ovem

ber

20

09

.

2.3

. In

tegra

tion o

f th

e

monitoring W

AN

.

2.3

.1.

Com

mis

sio

nin

g

all

sites.

Num

ber

of

pub

lications.

Com

mis

sio

nin

g r

ep

ort

.A

ll sites c

om

mis

sio

ned

and

rep

ort

co

mp

iled

.

Phase 1

.A

ud

it a

nd

Monitoring

Num

ber

of

pub

lications.

The s

pectr

um

aud

it h

as b

een d

one fo

r

rep

ort

co

mp

lete

d.

2.5

. D

evelo

pm

ent

of a

freq

uency m

igra

tion p

lan for

harm

onis

ation.

2.5

.1.

Pre

limin

ary

freq

uency m

igra

tion

pla

n.

Num

ber

of

pub

lications.

Pre

limin

ary

fre

quency

mig

ration p

lan.

The p

lan w

as n

ot

co

mp

lete

d d

ue t

o lack

of cap

acity.

60

EN

GIN

EE

RIN

G A

ND

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (iu

tput

) U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

3. To id

entify

polic

y

imp

era

tives t

o a

dvis

e

rele

vant

sta

kehold

ers

and

to id

entify

and

develo

p r

egula

tions

and

sta

nd

ard

s t

o

str

ength

en t

he r

eg

ula

tory

environm

ent

and

encoura

ge a

nd

sup

port

managed

intr

od

uction o

f

new

technolo

gie

s.

(Polic

y

revie

w, ru

le m

akin

g a

nd

sta

nd

ard

isation)..

typ

e a

pp

roval fr

am

ew

ork

to s

imp

lify a

nd

be a

ligned

with t

ime.

ap

pro

val fr

am

ew

ork

.

Num

ber

of

pub

lications.

Pub

lication t

yp

e a

pp

roval o

f

the n

ew

fra

mew

ork

.

The fra

mew

ork

was n

ot

co

mp

lete

d a

s

pla

nned

due t

o lack o

f cap

acity.

3.2

. D

evelo

pm

ent

of

sta

nd

ard

s.

sta

nd

ard

s.

Num

ber

of

pub

lications.

Sta

nd

ard

s.

pub

lished

due t

o lack o

f cap

acity.

3.3

. D

evelo

pm

ent

of a

concis

e s

pectr

um

lic

ensin

g

regim

e a

ligned

with t

he A

ct.

3.3

.1.

Sp

ectr

um

licensin

g r

egim

e

pro

posal.

Num

ber

of

pub

lications.

One

Sp

ectr

um

lic

ensin

g r

eg

ime p

rop

osal no

t

co

mp

lete

d.

of assig

nm

ent

and

coord

ination p

olic

ies

and

pro

ced

ure

s –

e.g

.

mic

row

ave, tr

unkin

g

syste

ms, ala

rms, etc

.

“polic

ies a

nd

pro

ced

ure

s.

Num

ber

of

pub

lications.

One

Co

ord

inatio

n p

olic

ies a

nd

pro

ced

ure

s

reg

ula

tio

ns n

ot

pub

lished

due t

o lack o

f

cap

acity.

regula

tions –

phase 1

.

3.5

.1.

Dra

ft

regula

tions.

Num

ber

of

pub

lications.

One

Dra

ft r

eg

ula

tio

ns h

ave b

een c

om

ple

ted

and

aw

ait p

ub

licatio

n.

61

Section 4E

NG

INE

ER

ING

AN

D T

EC

HN

OLO

GY

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(iutp

ut)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

managem

ent

of sp

ecia

l

event

(Sp

ecia

l events

).

req

uirem

ents

for

sp

ecia

l

events

accord

ing t

o a

gre

ed

- E

lections

- P

resid

ential in

augura

tio

n

- C

onfe

dera

tion C

up

- 2

010 W

orld

Cup

- IC

C 2

010

- D

iplo

matic v

isits

Issuin

g o

f sp

ectr

um

licences for

2010

World

Cup

,

inte

rfere

nce

resolu

tion,

sp

ectr

um

monitoring,

Eq

uip

ment

typ

e

ap

pro

vals

, sp

ecia

l

lab

els

for

eq

uip

ment.

Pla

n for

2010

World

Cup

and

execution.

Pla

n for

2010 W

orld

Cup

and

execution.

Pla

n w

as d

evelo

ped

and

execute

d

for

sp

ectr

um

lic

ensin

g,

eq

uip

ment

auth

orisatio

ns,

mo

nito

ring

and

inte

rfere

nce c

ontr

ol.

Str

ateg

ic g

oal:

Cre

ate

regu

lato

ry c

erta

inty

Ope

ratio

nal g

oal:

Est

ablis

h re

sear

ch a

nd a

dvis

ory

prog

ram

mes

5. To e

nab

le

develo

pm

ent

of agend

as/

fore

cast

on s

pectr

um

and

technolo

gy

issues t

o info

rm p

olic

y

develo

pm

ent

and

rule

ad

vis

ory

pro

gra

mm

es).

5.1

. E

ngagem

ent

of te

rtia

ry

and

researc

h institu

tions.

outp

uts

and

sem

inars

- jo

urn

al p

ap

ers

,

confe

rence p

ap

ers

and

pre

senta

tions.

Pap

ers

and

pre

senta

tion.

Pro

duce o

ne p

ap

er

and

two p

resenta

tions.

Eng

ag

em

ents

with h

igher

learn

ing

Institu

tio

ns

have t

aken p

lace a

nd

pro

po

sals

receiv

ed

. 2

Pre

senta

tio

ns

were

do

ne t

o e

xte

rnal sta

keho

lders

.

5.2

. P

art

icip

ation in

technic

al fo

rum

s.

5.2

.1.

Quart

erly

rep

ort

s

Four

rep

ort

s

gro

up

s/

wo

rkin

g p

art

ies a

nd

SA

BS

technic

al co

mm

itte

es.

Als

o p

resente

d

technic

al p

ap

ers

to

vario

us fo

rum

s.

62

EN

GIN

EE

RIN

G A

ND

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (iu

tput

) U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

sup

port

and

giv

ing

of te

chnic

al ad

vic

e

to oth

er

div

isio

ns a

nd

sta

kehold

ers

(Technic

al ad

vic

e

and

sup

port

to o

ther

div

isio

ns).

measure

ments

to sup

port

consum

er

pro

tection

pro

gra

mm

es –

e.g

.

“connection failu

re”

rate

s

and

dro

pp

ed

calls

in m

ob

ile

serv

ices.

rep

ort

s

Quart

erly

rep

ort

s

Four

rep

ort

sTw

o Q

ualit

y o

f serv

ice (Q

oS

) te

sts

were

co

mp

iled

.

pro

ject

in o

ther

div

isio

ns

and

to a

dd

ress r

eq

uests

from

div

isio

ns a

nd

oth

er

sta

kehold

ers

. e.g

.

– Inte

rconnection

– L

ocal lo

op

unb

und

ling.

rep

ort

s

Quart

erly

rep

ort

s

Four

rep

ort

s

co

mm

itte

es c

om

pile

d q

uart

erly.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Impl

emen

tatio

n of

sys

tem

s fo

r en

d-to

-end

pro

cess

es a

nd k

now

ledg

e m

anag

emen

t

7. To e

sta

blis

h a

nd

develo

p t

ools

and

know

led

ge b

ase for

inte

rnal p

rocesses,

build

ing c

ap

ab

ility

,

mark

eting t

he d

ivis

ion

and

sharing o

f

know

led

ge.

7.1

. Im

ple

menta

tion o

f a

sp

ectr

um

managem

ent

syste

m.

(Exclu

des p

rocure

ment

of

the s

oftw

are

).

7.1

.1.

New

sp

ectr

um

managem

ent

syste

m

Com

ple

ted

imp

lem

enta

tion

Com

ple

ted

im

ple

menta

tio

n.

Sp

ectr

um

manag

em

ent

syste

m h

as

no

t b

een p

urc

hased

yet

due t

o lack o

f

fund

ing

.

7.2

. S

takehold

er

up

date

and

info

rmation s

yste

m.

7.2

.1.

Tim

eous

up

date

s

Quart

erly

rep

ort

s

Four

rep

ort

sS

pectr

um

usag

e a

nd

availa

bility

,

sp

ectr

um

and

typ

e a

pp

roval lic

ences

issued

and

sp

are

co

mm

unity

bro

ad

casting

fre

quencie

s c

om

pile

d a

nd

up

date

d q

uart

erly.

63

Section 4C

ON

SU

ME

R A

FFA

IRS

DIV

ISIO

N

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

ind

icat

or

(out

put

)

Uni

t of

mea

sure

men

t

Targ

et 2

009/

10O

vera

ll p

rog

ress

dur

ing

the

2009

/10

fina

ncia

l yea

r S

trat

egic

goa

l: L

iber

alis

atio

n of

the

ICT

sect

orO

pera

tiona

l goa

l: T

o pr

omot

e th

e in

tere

sts

of c

onsu

mer

s

1. To r

eceiv

e a

nd

manage t

he

resolu

tion of

com

pla

ints

.

1.1

. To d

evelo

p a

Consum

er

Com

pla

ints

Manual.

1.1

.1. C

onsum

er

Com

pla

ints

Manual.

Num

ber

of

Com

pla

ints

Manuals

pro

duced

.

Pro

duce a

nd

dis

trib

ute

30 0

00 c

op

ies o

f

Com

pla

ints

Manual.

27

70

0 c

op

ies o

f C

onsum

er

Co

mp

lain

ts M

anuals

printe

d a

nd

vis

its in a

ll p

rovin

ces.

1.2

. W

ork

shop

sta

kehold

ers

on C

onsum

er

Com

pla

ints

Manual.

work

shop

s c

ond

ucte

d.

Num

ber

of

work

shop

s

cond

ucte

d.

20 W

ork

shop

s p

er

work

shop

s p

er

quart

er.

21

wo

rksho

ps w

ere

held

.

acknow

led

ge c

om

pla

ints

1.3

.1.

File

d r

ecord

s o

n

com

pla

ints

.

Num

ber

of

acknow

led

gem

ent

lett

ers

to

com

pla

inants

.

2 0

00 a

cknow

led

gem

ent

lett

ers

per

annum

.

3 3

90

co

mp

lain

ts w

ere

receiv

ed

,

for

the y

ear.

1.3

.2. C

om

pla

ints

receiv

ed

, N

um

ber

of

op

ened

.

2 0

00 c

om

pla

ints

per

annum

, i.e.

50

0

com

pla

ints

per

quart

er.

3 3

90

co

mp

lain

ts w

ere

receiv

ed

,

for

the y

ear.

com

pla

ints

within

30

work

ing d

ays.

year.

com

pla

ints

.

2 0

00 c

om

pla

ints

com

pla

ints

par

quart

er.

were

reso

lved

in t

he y

ear

und

er

revie

w.

2. To im

pro

ve t

he

accessib

ility

com

pla

ints

red

ress

mechanis

ms t

o r

ura

l

and

und

ers

erv

iced

are

as.

and

und

ers

erv

iced

com

munitie

s.

2.1

.1. M

ob

ile c

om

pla

ints

help

desks h

oste

d a

t

str

ate

gic

pla

ces p

er

regio

n p

er

quart

er.

Num

ber

of m

ob

ile

com

pla

ints

help

desks h

oste

d.

help

desks h

oste

d p

er

annum

i.e

. six

per

quart

er.

21

mo

bile

help

desks w

ere

ho

ste

d.

64

CO

NS

UM

ER

AFF

AIR

S D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

ind

icat

or

(out

put

)

Uni

t of

mea

sure

men

t

Targ

et 2

009/

10O

vera

ll p

rog

ress

dur

ing

the

2009

/10

fina

ncia

l yea

r

3. To p

rote

ct

consum

ers

thro

ugh r

esearc

h

and

monitoring

com

plia

nce

with c

onsum

er

pro

tection

regula

tions.

3.1

. C

ond

uct

researc

h o

n

access t

o s

erv

ices b

y

peop

le w

ith d

isab

ilities.

Pro

duced

researc

h

rep

ort

.

Pro

duce r

esearc

h r

ep

ort

by t

hird

quart

er.

co

mp

lete

d in t

he last

quart

er

of

20

09

/10

and

the last

half w

ill b

e

20

10

/11

.

3.2

. C

ond

uct

researc

h o

n

consum

er

issues for

Consum

er

Ad

vis

ory

Panel (C

AP

).

(Thre

e).

Pro

duced

researc

h

rep

ort

s.

Pro

duce r

esearc

h r

ep

ort

s

by 1

st,

2nd

and

3rd

quart

er

as d

ete

rmin

ed

by

CA

P t

o info

rm its

ad

vis

ory

role

.

The s

tud

ies c

ould

no

t b

e

co

mp

lete

d fo

r C

AP

as t

he p

anel

mem

bers

re

sig

ned

in q

uart

er

two

.

3.3

. C

ond

uct

aud

it s

tud

y

on s

erv

ices p

rovid

ed

by o

pera

tors

.

Pro

duced

researc

h

rep

ort

.

Pro

duce r

esearc

h r

ep

ort

by e

nd

of Fourt

h q

uart

er.

in t

he last

quart

er

of 2

00

9/1

0 a

nd

the last

half w

ill b

e c

om

ple

ted

in

with c

onsum

er

pro

tection r

egula

tions.

(Four).

Com

plia

nce r

ep

ort

pro

duced

.

Four

Com

plia

nce r

ep

ort

s

per

annum

i.e

. o

ne

Com

plia

nce r

ep

ort

per

quart

er.

Tw

o m

onito

ring

vis

its w

ere

co

nd

ucte

d d

uring

the y

ear

und

er

revie

w.

ed

ucation a

nd

aw

are

ness.

aw

are

ness w

ork

shop

s.

Num

ber

of

work

shop

s

cond

ucte

d p

er

quart

er.

annum

. th

e y

ear.

Fo

ur

pub

lic e

ducatio

n

and

aw

are

ness s

trate

gie

s w

ere

develo

ped

fo

r each q

uart

er

and

pro

vid

ed

to

the r

eg

ions fo

r

imp

lem

enta

tio

n.

ensure

im

ple

menta

tion o

f successfu

lly h

eld

in a

ll

pro

vin

ces.

pro

vin

ce.

fourt

h q

uart

er.

The s

trate

gy fo

r im

ple

menting

on a

sm

all

scale

in t

he fo

rm o

f

wo

rksho

ps w

as p

rovid

ed

to

the

reg

ions.

65

Section 4C

ON

SU

ME

R A

FFA

IRS

DIV

ISIO

N

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

ind

icat

or

(out

put

)

Uni

t of

mea

sure

men

t

Targ

et 2

009/

10O

vera

ll p

rog

ress

dur

ing

the

2009

/10

fina

ncia

l yea

r

ed

ucation a

nd

aw

are

ness

(continued

).

ensure

pro

cure

ment

of

consum

er

aw

are

ness

rais

ing m

ate

rial b

y

Com

munic

ations

Dep

art

ment.

serv

ices a

vaila

ble

to

consum

ers

.

Pro

duction

of m

ate

rial

on c

onsum

er

aw

are

ness.

Pam

phle

ts,

T-s

hirts

, cap

s,

banners

, b

ag

s p

rod

uced

Tele

com

munic

atio

ns

Day a

nd

Youth

Day t

hird

quart

er

for

Wo

rld

Po

sta

l

Day a

nd

Dis

ab

ility

Day

fourt

h q

uart

er

for

Wo

rld

Consum

er

rights

Day.

Pro

mo

tio

nal m

ate

rial w

as

develo

ped

, d

isp

atc

hed

and

dis

trib

ute

d a

t th

e n

atio

nal

cam

paig

ns.

and

ensure

ad

vert

isin

g o

n

consum

er

pro

tection in t

he

med

ia b

y C

om

munic

ations

Dep

art

ment.

on C

om

pla

ints

serv

ices

offere

d b

y IC

AS

A

One P

rint

ad

vert

on

Inte

rnational D

ay o

f

peop

le w

ith D

isab

ilities.

One P

rint

ad

vert

on C

onsum

er

Pla

ced

ad

vert

isem

ents

in

the m

ed

ia.

Pla

cem

ent

of

ad

vert

isem

ents

in

City P

ress,

Daily

Sun,

Sow

eta

n a

nd

SA

BC

quart

er

for

Wo

rld

Tele

com

munic

atio

ns

Day a

nd

Youth

Day t

hird

quart

er

for

Wo

rld

Po

sta

l

Day &

Dis

ab

ility

Day

fourt

h q

uart

er

for

Wo

rld

Consum

er

rig

hts

Day.

Ad

vert

isem

ents

fo

r natio

nal

cam

paig

ns w

ere

pla

ced

in t

he

targ

ete

d p

rint

med

ia.

5. To e

sta

blis

h,

launch a

nd

monitor

Consum

er

5.1

. E

sta

blis

h a

nd

launch

pro

vin

ces.

six

pro

vin

ces.

the r

em

ain

ing

pro

vin

ces.

i.e..

Gaute

ng

, W

.Cap

e,

E.

Cap

e,

N.C

ap

e,

Fre

e S

tate

& N

. W

est.

during

the y

ear

und

er

revie

w.

activitie

s.

meeting for

each q

uart

er.

annum

.i.e.

One m

eeting

per

quart

er.

One m

eeting p

er

quart

er.

Four

meetings p

er

annum

.i.e

. O

ne m

eeting

per

quart

er.

Co

uncil

has a

pp

roved

the r

evie

w

Co

mm

itte

e h

as b

een c

onstitu

ted

for

ap

pro

val b

y C

ouncil.

66

CO

NS

UM

ER

AFF

AIR

S D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

ind

icat

or

(out

put

)

Uni

t of

mea

sure

men

t

Targ

et 2

009/

10O

vera

ll p

rog

ress

dur

ing

the

2009

/10

fina

ncia

l yea

r

7. To e

sta

blis

h a

nd

main

tain

part

ners

hip

with o

pera

tors

on

consum

er

pro

tection

matt

ers

.

7.1

. In

tera

ction w

ith

op

era

tors

on m

att

ers

affecting c

onsum

ers

.

7.1

.1 M

eetings h

eld

in

resp

ect

of re

lationship

build

ing in t

he

second

quart

er. V

isit o

pera

tors

in t

he t

hird

and

fourt

h

quart

ers

.

Quart

erly m

eeting

with o

pera

tors

.th

e C

STs, id

entify

tele

com

munic

ations

sta

kehold

ers

and

cre

ate

data

base; s

econd

DoC

, U

SA

AS

A; th

ird

Meeting

s w

ith o

pera

tors

were

held

as p

lanned

.

8. To e

sta

blis

h a

nd

main

tain

part

ners

hip

s

with o

rganis

ations t

hat

pro

mote

peop

le w

ith

dis

ab

ilities.

8.1

. In

tera

ction w

ith

org

anis

ations t

hat

pro

mote

peop

le w

ith d

isab

ilities

on m

att

ers

affecting

consum

ers

.

8.1

.1 C

om

plia

nce r

ep

ort

on t

he C

od

e o

n P

eop

le

with D

isab

ilities.

Quart

erly m

eetings

with o

rganis

ations

that

pro

mote

peop

le

with d

isab

ilities.

Four

meeting

s.

Peo

ple

with D

isab

ilities is a

vaila

ble

.

9. To c

reate

regula

tory

cert

ain

ty.

9.1

. D

evelo

p E

nd

-User

and

Sub

scrib

er

Serv

ice C

hart

er.

9.1

.1.

Pub

lished

regula

tions.

Pub

lished

regula

tions.

Pub

lished

reg

ula

tio

ns.

9.2

.1.P

ub

lished

regula

tions.

Pub

lished

regula

tions.

Pub

lished

regula

tio

ns.

Do

cum

ent

were

co

mp

lete

d.

9.3

. D

evelo

p Inte

grity

of

9.3

.1.

Pub

lished

regula

tions.

Pub

lished

regula

tions.

Pub

lished

reg

ula

tio

ns.

67

Section 4LE

GA

L D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: S

afeg

uard

ICA

SA’

s le

gal i

nter

ests

O

pera

tiona

l goa

l: K

eep

publ

ic a

nd s

take

hold

ers

info

rmed

abo

ut I

CA

SA’

s re

gula

tory

act

iviti

es

regula

tory

activitie

s.

1.1

. E

xam

ine t

he E

CA

,

ICA

SA

Act

and

the P

osta

l

Serv

ices A

ct.

the e

valu

ation a

nd

assessm

ent

of th

e A

cts

,

their e

ffectiveness a

nd

recom

mend

ations o

n

pro

posed

am

end

ments

to t

he M

inis

ter

of

Com

munic

ations a

nd

Parlia

ment.

Co

mm

itte

e c

hair s

ub

mitte

d r

ep

ort

s

on t

he E

CA

, P

ost

Bank B

ill,

Po

sta

l

Serv

ices B

ill a

nd

the B

road

casting

Act

to C

ouncil.

1.2

. E

xam

ine IC

AS

A

fund

ing m

od

el in

FS

B a

nd

Pensio

n F

und

Ad

jud

icato

r.

recom

mend

ation o

n IC

AS

A

fund

ing m

od

el.

Pro

ject

On-g

oin

g

Str

ateg

ic g

oal:

Saf

egua

rd IC

AS

A’s

lega

l int

eres

ts

Ope

ratio

nal g

oal:

Min

imis

e Li

tigat

ion

agai

nst

ICA

SA

2. Litig

ation a

nd

genera

l

legal sup

port

2.1

. S

afe

guard

IC

AS

A

inte

rest

in litig

ation a

nd

genera

l le

gal affairs.

2.1

.1.

Sta

tus r

ep

ort

on

ICA

SA

lit

igation m

att

ers

.

Litig

ation m

att

ers

As m

att

ers

arise

no

n-r

eg

ula

tory

litig

atio

n m

att

ers

, tw

o

and

vett

ing.

2.2

.1.

Sta

tus r

ep

ort

on

contr

acts

dra

fted

/vett

ed

.

Contr

acts

As m

att

ers

arise

15

co

ntr

acts

dra

fted

and

/ o

r re

vie

wed

.

2.3

. Legal op

inio

ns.

2.3

.1.

Sta

tus r

ep

ort

on legal

op

inio

ns a

nd

docum

ents

dra

fted

/ vett

ed

.

Legal op

inio

ns

As m

att

ers

arise

Thre

e inte

rnal o

pin

ions.

and

vett

ing.

legal risks.

risks

As m

att

ers

arise

No

ne.

68

LEG

AL

DIV

ISIO

N

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

2. Litig

ation a

nd

genera

l

legal sup

port

(continued

).

2.5

. Lab

our

law

Lab

our

law

As m

att

ers

arise

at th

e C

CM

A w

ith o

ne o

n revie

w b

y

em

plo

yer. thre

e n

ew

matt

ers

pend

ing.

Com

merc

ial la

wA

s m

att

ers

arise

2.7

. G

enera

l le

gal sup

port

Genera

l sup

port

As m

att

ers

arise

Vario

us

Str

ateg

ic g

oal:

Saf

egua

rd IC

AS

A’s

lega

l int

eres

ts

Ope

ratio

nal g

oal:

tha

t IC

AS

A’s

regu

latio

ns c

ompl

ies

with

the

law

s of

the

Rep

ublic

and

mee

t th

e m

inim

um d

raft

ing

stan

dard

Legis

lative D

raftin

g

3.1

. E

nsure

that

ICA

SA

dis

charg

es its

regula

tory

mand

ate

within

the law

.

vett

ed

and

/or

revie

wed

for

Council

and

Council

Com

mitte

es c

onsid

era

tion.

As m

att

ers

arise

and

guid

elin

es c

am

e fo

r vett

ing

, 2

3

3.2

. Vet

and

revie

w IC

AS

A

regula

tory

pro

cesses,

docum

ents

, d

iscussio

n

pap

ers

, re

gula

tions e

tc.

risks.

As m

att

ers

arise

and

guid

elin

es c

am

e fo

r vett

ing

, 2

3

3.3

. Legal ad

vic

e t

o

regula

tory

div

isio

ns a

nd

pro

jects

.

3.3

.1.

Legal op

inio

ns a

nd

analy

sis

.

Legal op

inio

ns

As m

att

ers

arise

still

in p

rog

ress.

legis

lative m

att

ers

affecting

ICA

SA

.

on legis

lative t

rend

s a

nd

form

ula

tion o

n IC

AS

A

positio

ns.

legis

lative m

att

ers

As m

att

ers

arise

and

guid

elin

es c

am

e fo

r vett

ing

, 2

3

3.5

. A

dvic

e IC

AS

A o

n its

regio

nal and

inte

rnational

ob

ligations.

3.5

.1.

Dra

ft,

revie

w o

r

inte

rnational ob

ligations.

inte

rnational

ob

ligations

As m

att

ers

arise

ICA

SA

/IN

CM

Mo

U

the E

CA

, P

osta

l S

erv

ice A

ct

and

IC

AS

A A

ct.

Tra

inin

g m

anual

As m

att

ers

arise

Manual d

efe

rred

until th

e v

ario

us A

cts

are

am

end

ed

.

Tra

inin

g d

ays

As m

att

ers

arise

Co

uld

no

t tr

ain

all

div

isio

ns.

69

Section 4LE

GA

L D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: C

ompl

aint

s an

d C

ompl

ianc

e C

omm

ittee

Ope

ratio

nal g

oal:

Inve

stig

ate

and

adju

dica

te d

ispu

tes

and

com

plai

nts

ad

jud

icate

com

pla

ints

and

com

pla

ints

fro

m

licensees a

nd

consum

ers

.

dis

pute

s a

nd

com

pla

ints

and

recom

mend

ations t

o IC

AS

A

on a

pp

rop

riate

action/

sanction.

As m

att

ers

arise

Thre

e m

att

ers

pend

ing

.

inte

rconnection a

nd

facilities leasin

g d

isp

ute

s

from

lic

ensees.

inte

rconnection a

nd

facilities

leasin

g d

isp

ute

s.

As m

att

ers

arise

two

Inte

rco

nnectio

n m

att

ers

pend

ing

.

functionin

g o

f th

e C

CC

.w

ork

shop

with

CC

C.

work

shop

s

As m

att

ers

arise

com

pla

ints

hand

ling p

rocess

and

pro

ced

ure

s.

the m

att

er.

req

uirem

ents

.

Aw

aitin

g A

SI re

po

rt.

regula

tions a

nd

lic

ence

cond

itio

ns.

Do

ne o

n a

n o

ng

oin

g b

asis

by o

ther

div

isio

ns.

Aw

aitin

g a

pp

roval o

f an

enfo

rcem

ent

unit w

ithin

IC

AS

A.

70

RE

GIO

NS

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: Li

bera

lisat

ion

of t

he IC

T S

ecto

r

Ope

ratio

nal g

oal:

Issu

ing

of t

echn

olog

y ne

utra

l lic

ence

s tim

eous

ly

1. Is

sue s

pectr

um

licensin

g a

nd

com

pete

ncie

s

1.1

. Is

sue M

MS

I num

bers

1.1

.1 U

niq

ue M

MS

I

num

bers

issued

.

Num

ber

of uniq

ue

MM

SI num

bers

issued

.

Issue M

MS

I num

bers

.

activity is c

urr

ently o

nly

perf

orm

ed

in

1.2

. Is

sue p

re-a

ssig

ned

sp

ectr

um

lic

ences.

1.2

.1.

Pro

cess p

re-

assig

ned

sp

ectr

um

licences.

Num

ber

of

pre

-assig

ned

sp

ectr

um

lic

enses

pro

cessed

.

Pro

cess p

re-a

ssig

ned

sp

ectr

um

lic

ences.

pro

cessed

.

GM

DS

S e

xam

inations a

nd

1.3

.1.

Exam

inations

and

GM

DS

S

issued

.

Locato

r B

eacons.

data

base a

nd

issue

uniq

ue n

um

ber.

Num

ber

of uniq

ue

num

bers

issued

.

Issue u

niq

ue n

um

bers

.2

80

uniq

ue

num

bers

issued

.

2. E

ffective c

ontr

ol of

sp

ectr

um

.

2.1

. S

pectr

um

lic

ence

aud

its.

ala

rm c

om

pany/

rep

eate

r syste

ms a

ud

it.

Num

ber

of

sp

ectr

um

lic

ense

aud

it r

ep

ort

s

com

ple

ted

.

Com

pile

sp

ectr

um

lic

ence

aud

it.

co

mp

lete

d.

This

activity is o

ne o

f o

ur

co

re functio

ns a

nd

we g

reatly e

xceed

ed

this

targ

et.

This

activity w

as a

cced

ed

at

the e

xp

ense o

f o

ther

targ

ets

.

2.2

. Typ

e a

pp

roval and

lab

elling c

om

plia

nce

checks.

2.2

.1.

Insp

ection

of d

istr

ibution a

nd

selling o

f ele

ctr

onic

eq

uip

ment.

Num

ber

of

typ

e a

pp

roval

insp

ection r

ep

ort

s

com

ple

ted

.

Cond

uct

typ

e a

pp

roval

insp

ections.

co

mp

lete

d.

2.3

. S

pectr

um

monitoring.

monitoring a

ssig

nm

ent.

freq

uency d

ata

colle

ction r

ep

ort

s

sub

mitte

d.

19

2 fre

quency d

ata

co

llectio

n r

ep

ort

s

sub

mitte

d.

71

Section 4R

EG

ION

S

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

com

plia

nce m

onitoring.

Num

ber

of r

ad

io

freq

uency d

ata

colle

ction r

ep

ort

s

sub

mitte

d.

Colle

ct

pre

limin

ary

data

.2

88

fre

quency d

ata

co

llectio

n r

ep

ort

s

sub

mitte

d.

syste

m c

om

mis

sio

nin

g.

technic

al sp

ecs o

f new

insta

llations.

Num

ber

of

com

mis

sio

nin

g

Colle

ct

pre

limin

ary

data

2.5

. In

terf

ere

nce

investigation a

nd

resolu

tion.

2.5

.1.

Mitig

ation a

nd

resolu

tion o

f ra

dio

freq

uency

inte

rfere

nce.

Num

ber

of

inte

rfere

nce

rep

ort

s

com

ple

ted

.

28

8 inte

rfere

nce r

ep

ort

s c

om

ple

ted

.

technic

al sp

ecs o

f

exis

ting lic

ence p

er

syste

m insta

lled

.

Num

ber

of

com

plia

nce

issued

.

Investigate

inte

rfere

nce

com

pla

ints

3. C

ond

uct

pub

lic

ed

ucation a

nd

aw

are

ness.

3.1

. C

ond

uct

consum

er

aw

are

ness.

3.1

.1.

Cond

uct

rad

io

inte

rvie

ws.

Num

ber

of

rad

io inte

rvie

w

sched

ule

s

sig

ned

by r

ad

io

announcer/

inte

rvie

wer.

Cond

uct

pub

lic e

ducatio

n

rad

io inte

rvie

ws

3.2

. C

ond

uct

consum

er

aw

are

ness.

3.2

.1.

Cond

uct

aw

are

ness

pre

senta

tions t

o

schools

, clin

ics,

trib

al

head

s,

com

munitie

s,

com

munity b

ased

org

anis

ations in r

ura

l

and

und

er

serv

ices

are

as.

Num

ber

of

att

end

ance

regis

ters

sub

mitte

d w

ith

sum

mary

of

outc

om

es.

Com

pile

att

end

ance

regis

ters

with s

um

mary

of o

utc

om

es.

72

RE

GIO

NS

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

term

s a

nd

cond

itio

ns.

licence c

ond

itio

ns.

of S

AP

O lic

ence

cond

itio

ns.

Num

ber

of

com

plia

nce

rep

ort

s

com

ple

ted

.

Com

pile

att

end

ance

rep

ort

s.

1 0

08

co

mp

liance r

ep

ort

s c

om

ple

ted

.

unre

serv

ed

posta

l serv

ice

(Courier

com

panie

s).

unre

serv

ed

posta

l

serv

ice (C

ourier

com

panie

s).

Num

ber

of

com

plia

nce

rep

ort

s

com

ple

ted

.

Com

pile

rep

ort

s.

28

8 c

om

plia

nce r

ep

ort

s c

om

ple

ted

.

EC

NS

lic

ensees.

EC

S/E

CN

S lic

ensees.

Num

ber

of

com

plia

nce

rep

ort

s

com

ple

ted

.

Com

pile

rep

ort

s.

Bro

ad

casting S

erv

ices.

Bro

ad

casting S

erv

ices.

Num

ber

of

com

plia

nce

rep

ort

s

com

ple

ted

.

Com

pile

rep

ort

s.

5. E

nfo

rcem

ent

of

legis

lation.

5.1

. In

vestigation o

f

non r

enew

ed

sp

ectr

um

licences.

5.1

.1.

Tra

ce o

pera

tor

and

seal ra

dio

eq

uip

ment.

Num

ber

of

com

ple

ted

.

5.2

. In

vestigation o

f

non-t

yp

e a

pp

roved

EC

eq

uip

ment

and

lab

elling.

5.2

.1.

Tra

cin

g o

f

dis

trib

ution a

nd

sale

of E

C e

quip

ment

and

lab

elling.

Num

ber

of

rep

ort

s for

CC

C/

Council/

Court

com

ple

ted

.

Com

pile

rep

ort

s.

co

mp

lete

d.

5.3

. In

vestigation o

f illegal

EC

S, E

CN

S, p

osta

l and

bro

ad

casting s

erv

ices.

5.3

.1.

Tra

cin

g o

f illegal

pro

vis

ion o

f serv

ices.

Num

ber

of

rep

ort

s for

CC

C/

Council/

Court

com

ple

ted

.

Com

pile

rep

ort

s.

18

rep

ort

s fo

r C

CC

/Co

uncil/

Co

urt

co

mp

lete

d.

73

Section 4C

OM

MU

NIC

ATIO

N A

ND

INTE

RN

ATIO

NA

L R

ELA

TIO

NS

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Str

ateg

ic g

oal:

Pro

mot

e ac

cess

to

info

rmat

ion

abou

t IC

AS

A’s

activ

ities

O

pera

tiona

l goa

l: K

eep

publ

ic a

nd s

take

hold

ers

info

rmed

abo

ut I

CA

SA’

s re

gula

tory

act

iviti

es

1. Facilita

te p

ub

lic

and

sta

kehold

er

access t

o info

rmation

rela

ting t

o t

he

activitie

s.

1.1

. C

om

munic

ate

the

activitie

s t

o p

ub

lic a

nd

sta

kehold

ers

.

Cop

ies a

nd

50

0 C

Ds.

Parlia

ment.

1.2

. C

om

munic

ate

the

activitie

s t

o p

ub

lic a

nd

sta

kehold

ers

.

1.2

.1.

Med

ia r

ele

ases.

Num

ber

of M

ed

ia

Issue m

ed

ia r

ele

ases.

37

med

ia r

ele

ases issued

.

and

sta

kehold

er

enq

uirie

sgenera

l enq

uirie

s.

Num

ber

of E

nq

uiry

resp

onses

2 5

00 r

esp

onses t

o

enq

uirie

s.

reso

lved

.

enq

uirie

s.

Num

ber

of m

ed

ia

enq

uires

Med

ia inte

rvie

ws a

s

per

req

uest

or

when

necessary

.

1.5

. C

om

munic

ate

the

activitie

s t

o p

ub

lic a

nd

sta

kehold

ers

.

1.5

.1.

Sta

kehold

ers

meetings.

Pla

n n

um

ber

of

meetings

May a

nd

Oct

20

09

.S

takeho

lder

meeting

held

.

ab

out

ind

ustr

y p

erc

ep

tions

ab

out

the A

uth

ority

.P

resenta

tions

to d

ivis

ions

Com

pile

rep

ort

Pre

senta

tions t

o b

e

mad

e t

o t

en d

ivis

ions

and

six

regio

nal

to a

ll d

ivis

ions.

1.7

. C

om

munic

ate

the

activitie

s t

o p

ub

lic a

nd

sta

kehold

ers

.

road

-show

s.

Pla

n n

um

ber

of

road

show

s

12 v

isits t

o m

ed

ia

houses p

lanned

.

Fo

ur

med

ia v

isits c

ond

ucte

d.

1.8

. C

om

munic

ate

the

activitie

s t

o p

ub

lic a

nd

sta

kehold

ers

.

74

CO

MM

UN

ICAT

ION

AN

D IN

TER

NAT

ION

AL

RE

LATI

ON

S D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: P

ositi

on IC

AS

A fa

vour

ably

bef

ore

publ

ic a

nd s

take

hold

ers

Ope

ratio

nal g

oal:

Bra

nd a

nd m

arke

t th

e A

utho

rity

to

publ

ic a

nd s

take

hold

ers

2. B

rand

and

pro

mote

aw

are

ness

am

ong the p

ub

lic

and

sta

kehold

ers

mand

ate

.

2.1

. C

om

munic

ate

the

activitie

s t

o p

ub

lic a

nd

sta

kehold

ers

.

2.1

.1.

Notices in

ele

ctr

onic

and

print

med

ia.

Num

ber

of notices

Pla

n t

o p

lace 1

0

Consum

er

Affairs

and

Corp

ora

te N

otices in

ele

ctr

onic

and

print

med

ia.

Tw

o m

ed

ia n

otices p

laced

in n

atio

nal

new

sp

ap

ers

.

2.2

. C

om

munic

ate

the

pub

lic a

nd

sta

kehold

ers

.

2.2

.1.

Pro

duction o

f

bro

chure

s.

Pro

duction o

f IC

AS

A

bro

chure

Pla

n t

o p

rod

uce

corp

ora

te a

nd

Consum

er

Affairs

bro

chure

s.

No

bud

get

availa

ble

.

2.3

. C

om

munic

ate

the

pub

lic a

nd

sta

kehold

ers

.

2.3

.1.

Corp

ora

te V

ideo

transla

tions.

Num

ber

of tr

ansla

tions

Fin

al c

op

y fo

r

inte

rnal and

exte

rnal

aud

iences in E

ng

lish,

Sesoth

o,

Xitso

ng

a,

ChiV

end

a,

isiZ

ulu

&A

frik

aans.

Pro

ject

co

mp

lete

d.

Vid

eo

tra

nsla

ted

favoura

bly

befo

re p

ub

lic

and

sta

kehold

ers

.

exhib

itio

n s

tand

s.

Pro

duce e

xhib

itio

n

sta

nd

Com

mis

sio

n

corp

ora

te a

nd

Consum

er

Affairs

exhib

itio

ns s

tand

s.

No

bud

get

availa

ble

.

2.5

. P

ositio

n A

uth

ority

favoura

bly

befo

re p

ub

lic

and

sta

kehold

ers

.

2.5

.1.

Pro

motional

mate

rial.

Num

ber

of

pro

motional m

ate

rial

pro

cure

d

Dis

trib

ute

mate

rial to

vis

itin

g g

uests

.

No

pro

cure

ment

too

k p

lace.

inte

rnal and

exte

rnal

activitie

s.

inte

rnal and

exte

rnal

events

.

Alb

um

of events

10 e

vents

29

exte

rnal and

inte

rnal events

cap

ture

d fo

r p

ho

to a

lbum

.

75

Section 4C

OM

MU

NIC

ATIO

N A

ND

INTE

RN

ATIO

NA

L R

ELA

TIO

NS

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

2.7

. M

onitor

med

ia

covera

ge a

bout

Auth

ority

and

the ind

ustr

y.

2.7

.1.

Med

ia m

onitoring

serv

ice.

Com

ple

te a

nd

pre

sent

rep

ort

s

To c

om

mis

sio

n D

aily

rep

ort

s a

nd

quart

erly

analy

sis

.

Daily

med

ia m

onito

ring

rep

ort

s a

nd

quart

erly a

naly

sis

pre

sente

d t

o E

XC

O

and

Co

uncil.

2.7

.2.

New

sp

ap

er

sub

scrip

tions.

Num

ber

of

sub

scrip

tions

sub

scrip

tion.

Exp

ired

sub

scrip

tio

ns r

enew

ed

.

2.8

. A

dvis

e a

nd

develo

p

com

munic

ations a

nd

exte

rnal re

lations s

trate

gy

for

Council

and

Executive o

n

Pro

vis

ion o

f p

ub

lic rela

tions

sup

port

to A

uth

ority

.

Pre

sent

rep

ort

Com

mis

sio

n r

ep

ort

.S

trate

gy p

resente

d t

o E

xco

and

Co

uncil.

Str

ateg

ic g

oal:

Pro

mot

e in

tern

al fl

ow o

f inf

orm

atio

n an

d en

hanc

e em

ploy

ee m

oral

eO

pera

tiona

l goa

l: P

ublis

h an

d di

ssem

inat

e or

gani

satio

nal i

nfor

mat

ion

thro

ugh

a va

riet

y of

med

ia r

egul

arly

and

to

host

inte

rnal

func

tions

and

eve

nts

3. E

nsure

that

em

plo

yees a

re

info

rmed

ab

out

org

anis

ational p

olic

ies

and

pro

ced

ure

s a

nd

to e

nhance m

ora

le.

3.1

. C

om

munic

ate

org

anis

ational activitie

s,

polic

ies t

o s

taff.

3.1

.1.

Quart

erly m

eetings

half-y

early m

eetings a

t

regio

ns.

Num

ber

of m

eetings

Sta

ff M

eetings a

nd

Sta

ff m

eetings.

Fo

ur

reg

ional m

eeting

s h

eld

.

3.2

. C

om

munic

ate

org

anis

ational activitie

s,

polic

ies a

nd

events

to s

taff.

3.2

.1.

Daily

ele

ctr

onic

N

um

ber

of new

s

be d

istr

ibute

d.

3.3

. C

om

munic

ate

org

anis

ational activitie

s,

polic

ies a

nd

events

to s

taff.

3.3

.1.

Ele

ctr

onic

inte

ractive s

ite.

Intr

anet

site

Pub

lish 1

20

docum

ents

on

Intr

anet.

Co

nsultatio

n u

nd

erw

ay w

ith d

ivis

ions

to c

olla

te m

ate

rial to

be p

ub

lished

on

intr

anet.

org

anis

ational activitie

s,

polic

ies a

nd

events

to s

taff.

new

sle

tter.

Num

ber

of new

sle

tters

Pla

n t

o p

ub

lish fo

ur

ed

itio

ns.

Fo

ur

inte

rnal new

sle

tter

ed

itio

ns

pub

lished

and

dis

trib

ute

d.

3.5

. M

otivate

em

plo

yees

thro

ugh t

eam

-build

ing

functions a

nd

events

.

3.5

.1.

Inte

rnal Functions

and

events

.

Num

ber

of fu

nctions

Pla

n t

o h

ost

10

events

.

All

inte

rnal events

ho

ste

d a

s p

lanned

.

76

CO

MM

UN

ICAT

ION

AN

D IN

TER

NAT

ION

AL

RE

LATI

ON

S D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: C

oord

inat

e A

utho

rity

’s in

tern

atio

nal r

ole

and

activ

ities

Ope

ratio

nal g

oal:

Fac

ilita

te t

he A

utho

rity

’s p

artic

ipat

ion

in in

tern

atio

nal f

or a

and

com

plia

nce

with

inte

rnat

iona

l con

vent

ions

part

icip

ation in

and

com

plia

nce

with inte

rnational

conventions.

sched

ule

for

meetings.

confe

rences a

nd

meetings/w

ork

shop

s.

Pla

n/c

om

pila

tion o

f

cale

nd

ar

of m

eetings.

Pro

vid

e r

egis

tere

d

sup

port

to 1

2

cale

nd

ar

meeting

s.

inte

rnatio

nal fo

ra a

s p

er

cale

nd

ar.

bud

get.

for

ap

pro

val b

y e

xcel and

Council.

Str

ateg

ic g

oal:

Coo

rdin

ate

the

Aut

hori

ty’s

bila

tera

l rel

atio

ns w

ith r

egio

nal a

nd c

ontin

enta

l org

anis

atio

nsO

pera

tiona

l goa

l: F

acili

tate

coo

pera

tion

with

oth

er r

egul

ator

s on

are

as o

f com

mon

inte

rest

, ski

lls t

rans

fer

5. P

rom

ote

coop

era

tion w

ith

oth

er

regula

tors

5.1

. P

rep

are

a y

early

sched

ule

for

meetings.

5.1

.1.

MO

U,

harm

onis

ed

regula

tions a

nd

sta

nd

ard

s.

Cale

nd

ar

of m

eetings

Pro

vid

e r

egis

tere

d

sup

port

to 1

2

cale

nd

ar

meeting

s.

5.2

. M

anage b

ud

get;

and

co

ntinenta

l fo

ra s

ecure

d a

s p

er

cale

nd

ar.

5.3

. P

rep

are

sub

mis

sio

ns

for

ap

pro

val b

y E

xco a

nd

Council.

rela

tions w

ith o

ther

regula

tors

.

vis

its.

Pla

n a

nd

arr

ange

stu

dy v

isits a

s t

hey

arise.

req

uste

d.

dele

gatio

ns a

s p

er

req

uest.

rele

vant

inte

rnational

org

anis

ations.

org

anis

ations.

inte

rnatio

nal o

rganis

atio

ns.

77

Section 4A

DM

INIS

TRAT

ION

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Str

ateg

ic g

oal:

Cre

atin

g re

gula

tory

cer

tain

tyO

pera

tiona

l goa

l: P

rovi

sion

of c

omm

unic

atio

ns r

egul

ator

y in

form

atio

n to

sta

keho

lder

s

1. E

nsure

IC

AS

A

Know

led

ge

Managem

ent S

yste

ms

(KM

S).

1.1

. D

evelo

pm

ent

of IC

AS

A

Lib

rary

into

a v

irtu

al lib

rary

/

Info

rmation h

ub

.

1.1

.1.

Ele

ctr

onic

data

bases

for

div

isio

ns.

ele

ctr

onic

resourc

es

req

uired

.

Busin

ess M

onito

r In

tern

atio

nal, J

uta

Onlin

Pub

licatio

ns,

Sp

ring

erlin

k,

Busin

ess S

ourc

e C

orp

ora

te

1.1

.2.

Lin

ks t

o a

ll ele

ctr

onic

resourc

es o

n t

he Inte

rnet.

availa

ble

.

Intr

anet

no

t yet

op

era

tio

nal.

1.2

. S

tand

ard

ised

File

Pla

n

imp

lem

enta

tion t

hro

ughout

ICA

SA

.

File

Pla

n.

File

covers

.

Pro

cess in p

lace.

cla

ssify d

ocum

ents

.

Pro

cess in p

lace.

1.3

. Im

ple

menta

tion o

f

an E

lectr

onic

Docum

ent

quota

tions.

ad

vert

ised

, evalu

atio

n a

nd

serv

ice

pro

vid

er

reco

mm

end

ed

.

Pro

cess in p

lace.

BA

C fo

r ap

pro

val.

line w

ith N

ational A

rchiv

es

guid

elin

es.

ap

poin

tment.

Ad

ditio

nal

head

count.

co

ntr

act

basis

, p

end

ing

ap

pro

val o

f th

e

po

sitio

n in t

he o

rgano

gra

m.

layout.

Sp

ace p

lan

Sp

ace p

lan c

om

ple

ted

but

no

t

imp

lem

ente

d,

pend

ing

im

min

ent

relo

catio

n t

o t

he n

ew

build

ing

.

manual.

Pro

cess in p

lace.

Pro

ced

ure

s fo

r m

anual ad

here

nce

78

AD

MIN

ISTR

ATIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

1. E

nsure

IC

AS

A

Know

led

ge

Managem

ent S

yste

ms

(KM

S) (c

ontinued

).

1.5

. D

evelo

pm

ent

of

functions in lin

e w

ith

National A

rchiv

es

guid

elin

es.

Managem

ent

Polic

y.

Polic

y d

ocum

ent

Polic

y d

ocum

ent

1.5

.2.

Work

shop

on

org

anis

ation w

ide.

Work

shop

sW

ork

sho

ps

Po

licy w

ork

sho

pp

ed

within

the

Ad

min

istr

atio

n d

ivis

ion a

nd

pre

sente

d

to E

XC

O a

nd

Co

uncil.

Fo

r co

mp

lete

achie

vem

ent,

it

must

be w

ork

sho

pp

ed

org

anis

atio

n w

ide.

benchm

ark

ing a

gain

st

oth

er

bod

ies o

n K

now

led

ge

Managem

ent

Syste

ms

(KM

S)

2010.

2010

Put

on h

old

due t

o b

ud

geta

ry

co

nstr

ain

ts;

sched

ule

d fo

r curr

ent

mad

e a

vaila

ble

.

least

two r

egula

tors

fro

m

develo

pin

g e

conom

ies.

Vis

its r

ep

ort

in 2

010.

Vis

its r

ep

ort

in

2010

Put

on h

old

due t

o b

ud

geta

ry

co

nstr

ain

ts;

sched

ule

d fo

r curr

ent

mad

e a

vaila

ble

.

Managem

ent

Syste

m (K

MS

)

rep

ort

.

rep

ort

in 2

010.

rep

ort

in 2

01

0

Put

on h

old

due t

o b

ud

geta

ry

co

nstr

ain

ts;

sched

ule

d fo

r curr

ent

mad

e a

vaila

ble

.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Ens

ure

effe

ctiv

e m

onito

ring

of d

eliv

ery

and

perf

orm

ance

2. Id

entify

and

secure

the m

ost

str

ate

gic

ally

positio

ned

pro

pert

ies

2.1

. P

rovis

ion o

f suitab

le

and

accessib

le/c

onvenie

nt

regio

ns.

2.1

.1.

C

ap

e T

ow

nN

ew

lease a

gre

em

ent.

New

lease

agre

em

ent

New

lease s

igned

by C

EO

and

land

lord

.

Occup

atio

n d

ate

is 1

July

20

10

.

New

lease a

gre

em

ent.

New

lease

agre

em

ent

ap

pro

ved

by B

AC

. B

id r

e-a

dvert

ised

,

clo

sin

g o

n 1

8 M

ay 2

01

0.

2.1

.3. P

reto

ria

New

lease a

gre

em

ent.

New

lease

agre

em

ent

Lease a

gre

em

ent.

Lease a

gre

em

ent

79

Section 4A

DM

INIS

TRAT

ION

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

recom

mend

ation

recom

mend

atio

n

Feasib

ility

stu

dy r

ep

ort

, w

ith

reco

mm

end

atio

ns a

vaila

ble

2.2

. C

onclu

sio

n a

nd

managem

ent

of new

lease

agre

em

ents

for

regio

nal

term

s.

Cap

e T

ow

n lease a

gre

em

ent

sig

ned

.

PE

lease a

gre

em

ent

aw

aitin

g c

losin

g o

f

re-a

dvert

ised

tend

er

(18

May 2

01

0).

Cap

e T

ow

nte

rms

2.2

.2. P

reto

ria

term

s

2.3

. C

onclu

sio

n a

nd

manag

em

ent

of

new

lease

term

s.

lease t

erm

s.

term

syear.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Ens

ure

effe

ctiv

e m

onito

ring

of d

eliv

ery

and

perf

orm

ance

3.

Im

pro

ve

managem

ent

and

usefu

l lif

e o

f assets

.

org

anis

ation-w

ide a

naly

sis

for

assets

req

uirem

ents

.

3.1

.1.

Assets

analy

sis

rep

ort

Need

s a

naly

sis

rep

ort

Need

s a

naly

sis

rep

ort

Need

s a

naly

sis

was c

ond

ucte

d

and

sub

mitte

d t

o S

up

ply

Chain

Manag

em

ent.

assets

allo

cation c

rite

ria.

assets

allo

cation c

rite

ria b

y

managem

ent

level.

Assets

allo

catio

n c

rite

ria a

vaila

ble

.

pla

nnin

g a

nd

acq

uis

itio

n o

f

assets

in lin

e w

ith IC

AS

A

polic

ies, sup

ply

chain

managem

ent

and

National

Tre

asury

guid

elin

es.

3.3

.1.

Asset

rep

lacem

ent

and

acq

uis

itio

n p

lan.

Pla

nnin

g r

ep

ort

Pla

nnin

g r

ep

ort

Mo

nth

ly r

ep

ort

s g

enera

ted

and

availa

ble

.

regis

ter.

Month

ly r

ep

ort

to

Fin

ance

Month

ly r

ep

ort

to

Fin

ance

Mo

nth

ly r

ep

ort

s g

enera

ted

and

availa

ble

.

managem

ent

of assets

during u

sefu

l op

era

ting life.

record

.

Co

ntr

act

manag

em

ent

do

ne d

aily

and

dis

parities r

ep

ort

ed

to

serv

ice p

rovid

ers

.

asset

cla

sses.

Insura

nce r

ep

ort

sIn

sura

nce r

ep

ort

sIn

sura

nce s

tatu

s r

ep

ort

availa

ble

.

80

AD

MIN

ISTR

ATIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

3. Im

pro

ve

managem

ent

and

usefu

l lif

e o

f assets

(continued

).

Insura

nce c

laim

s r

ecord

s.

Cla

im r

ep

ort

sC

laim

rep

ort

sLis

t o

f in

sura

nce c

laim

s fo

r fo

urt

h

quart

er

availa

ble

.

loss r

ep

ort

to

JD

E a

ssets

reg

iste

r.

Dis

posal re

port

sD

isp

osal re

po

rts

EX

CO

ap

pro

ved

fo

urt

h q

uart

er

dis

po

sal

list.

dis

posal of assets

in lin

e

with IC

AS

A p

olic

ies, sup

ply

Chain

Managem

ent and

National Tre

asury

guid

elin

es.

3.5

.1.

Asset

usefu

l lif

e a

nd

rep

lacem

ent

record

.re

port

s

No

rep

lacem

ents

in fo

urt

h q

uart

er.

3.5

.2.

Dis

posals

rep

ort

to

JD

E a

ssets

regis

ter.

Dis

posal re

port

sD

isp

osal re

po

rts

availa

ble

.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Ens

ure

effe

ctiv

e m

onito

ring

of d

eliv

ery

and

perf

orm

ance

managem

ent

of and

usefu

l lif

e o

f Fle

et

vehic

les.

managem

ent

of re

liab

le

ICA

SA

.

syste

m.

Polic

y /

Pro

ced

ure

s.

Polic

y /

Pro

ced

ure

s

Seco

nd

Dra

ft p

olic

y u

nd

er

revie

w.

Bra

nd

ing in 2

010.

Bra

nd

ing

in 2

01

0Q

uo

tes r

eceiv

ed

fro

m s

erv

ice p

rovid

er.

CE

O r

eco

mm

end

ed

Co

mm

unic

atio

ns

befo

re im

ple

menta

tio

n.

syste

m.

Contr

act

with s

erv

ice

pro

vid

er.

Contr

act

with

serv

ice p

rovid

er.

Skytr

ax fully

functio

nal and

accessib

le.

up

gra

de.

agre

em

ent.

Exis

ting

ag

reem

ent

still

in p

lace &

bein

g

mo

nito

red

fo

r co

rrect

imp

lem

enta

tio

n.

org

anis

ation-w

ide

req

uirem

ents

.

vehic

le n

eed

s a

naly

sis

.

Need

s a

naly

sis

and

req

uis

itio

ns r

ep

ort

.

Need

s a

naly

sis

and

req

uis

itio

ns

rep

ort

.

Need

s a

naly

sis

co

nd

ucte

d a

nd

sub

mitte

d t

o S

up

py C

hain

, and

ap

pro

ved

by E

XC

O.

81

Section 4A

DM

INIS

TRAT

ION

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

pla

nnin

g a

nd

acq

uis

itio

n o

f

vehic

les in lin

e w

ith IC

AS

A

polic

ies a

nd

sup

ply

Chain

Managem

ent

and

National

Tre

asury

guid

elin

es.

and

acq

uis

itio

n p

lan

Fle

et

pla

nnin

g r

ep

ort

Fle

et

pla

nnin

g

rep

ort

mo

nth

ly.

rep

ort

mo

nth

ly.

managem

ent

of vehic

les

during u

sefu

l op

era

ting life.

rep

airs a

nd

main

tenance

rep

ort

excep

tio

n d

iscre

pancie

s investig

ate

d.

Insura

nce r

ep

ort

sIn

sura

nce r

ep

ort

s

record

.

Cla

im r

ep

ort

sC

laim

rep

ort

s

loss r

ep

ort

to

JD

E a

ssets

reg

iste

r.

Dis

posal re

port

sD

isp

osal re

po

rts

Vehic

les a

pp

roved

fo

r d

isp

osal

auctio

ned

to

manag

em

ent.

dis

posal of vehic

les in lin

e

with IC

AS

A p

olic

ies, sup

ply

Chain

Managem

ent and

National Tre

asury

guid

elin

es.

rep

lacem

ent

rep

ort

.re

port

s

BA

C a

pp

roved

vehic

le r

ep

lacem

ent,

pend

ing

bud

get

availa

bility

.

JD

E a

ssets

regis

ter.

Fin

ance

Dis

po

sal re

po

rts a

re a

vaila

ble

.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Ens

ure

effe

ctiv

e m

onito

ring

of d

eliv

ery

and

perf

orm

ance

5.

Im

pro

ve

managem

ent

and

serv

ice d

eliv

ery

of

5.1

. P

rop

er

main

tenance o

f 5.1

.1.

Serv

ices c

ontr

acts

and

SLA

s.

SLA

pro

gre

ss r

ep

ort

SLA

pro

gre

ss

rep

ort

Cle

anin

g c

ontr

act

exte

nsio

n r

eq

ueste

d,

aw

aitin

g B

AC

ap

pro

val; p

ho

toco

pie

r

co

ntr

act

aw

aitin

g B

AC

ap

pro

val fo

r

exte

nsio

n.

Co

ntr

act

manag

em

ent/

dis

parities b

ein

g r

ep

ort

ed

to

SC

M.

5.1

.2.

Inte

gra

ted

pain

ting,

rep

airs a

nd

furn

iture

pla

n.

Sp

ace p

lannin

g r

ep

ort

Sp

ace p

lannin

g

rep

ort

Sp

ace p

lannin

g r

ep

ort

availa

ble

, p

ut

relo

catio

n.

5.1

.3.

Month

ly insp

ection

rep

ort

.

Insp

ection r

ep

ort

Insp

ection r

ep

ort

Mo

nth

ly r

ep

ort

s g

enera

ted

and

availa

ble

.

82

AD

MIN

ISTR

ATIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

5. Im

pro

ve

managem

ent

and

serv

ice d

eliv

ery

of

(continued

).

5.2

. P

rom

pt

resp

onse a

nd

effective s

olu

tions t

o a

ll

req

uests

for

facility

serv

ices

or

com

pla

ints

.

5.2

.1.

Serv

ice L

evel

Agre

em

ents

(S

LA

s)

op

era

ting in lin

e w

ith S

LA

s

SLA

pro

gre

ss r

ep

ort

SLA

pro

gre

ss

rep

ort

Co

ntr

act

manag

em

ent

do

ne d

aily

and

dis

parities r

ep

ort

ed

to

SC

M.

5.3

. S

ourc

e s

uitab

le s

erv

ice

pro

vid

er

in lin

e w

ith S

CM

polic

y for

bid

pro

cess

for

outs

ourc

ed

courier

serv

ices.

5.3

.1.

Courier

serv

ice

agre

em

ent

SLA

pro

gre

ss r

ep

ort

SLA

pro

gre

ss

rep

ort

BE

E s

erv

ice p

rovid

ers

in p

lace.

deliv

ery

in IC

AS

A r

ecep

tion

are

as.

are

as

Imp

rovem

ent

pla

nIm

pro

vem

ent

pla

n

with r

ele

vant

reso

uces.

Tim

e”

initia

tive for

tele

phone a

nd

oth

er

com

munic

ation s

yste

ms

within

IC

AS

A.

5.5

.1.

Serv

ice L

evel

Agre

em

ent

(SLA

s).

Busin

ess

com

munic

ation a

nd

etiq

uett

e

Busin

ess

com

munic

atio

n

and

etiq

uett

e

To

be im

ple

mente

d in c

onju

nctio

n w

ith

the r

evis

ed

and

ap

pro

ved

tele

pho

ne

po

licy.

vis

itor

arr

ivals

at

ICA

SA

Imp

roved

pro

cess

Imp

roved

pro

cess

To

be im

ple

mente

d in c

onju

nctio

n w

ith

the r

evis

ed

and

ap

pro

ved

tele

pho

ne

po

licy.

5.7

. A

ware

ness initia

tive

by A

dm

in s

taff t

o inte

rnally

pub

licis

e IC

AS

A p

roje

cts

and

develo

pm

ents

.

5.7

.1 Inte

rnal In

form

ation

Directo

ry o

f IC

AS

A S

erv

ices

Directo

ry o

f IC

AS

A

serv

ices

Directo

ry o

f

ICA

SA

serv

ices

To

be im

ple

mente

d in c

onju

nctio

n w

ith

the r

evis

ed

and

ap

pro

ved

tele

pho

ne

po

licy.

83

Section 4A

DM

INIS

TRAT

ION

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Ens

ure

effe

ctiv

e m

onito

ring

of d

eliv

ery

and

perf

orm

ance

ad

min

istr

ation

Managem

ent.

physic

al m

easure

s for

pre

venting u

nauth

orised

entr

y t

o p

rote

ct

hum

an

resourc

es, assets

, and

info

rmation.

pla

n

Pro

tection s

erv

ices

polic

y

Pro

tectio

n

serv

ices p

olic

y

Po

licy s

ub

mitte

d t

o N

IA fo

r vett

ing

.

Wo

rksho

ps t

o b

e c

ond

ucte

d o

nce t

he

po

licy is a

pp

roved

.

resourc

es,

security

safe

ty

and

surv

eillance s

yste

ms.

Monitoring r

ep

ort

sM

onitoring

rep

ort

sM

onth

ly r

ep

ort

s a

vaila

ble

. S

urv

eillance

cam

era

s m

onito

ring

the r

iver

sid

e a

re

functio

nal, e

lectr

ic fence h

as b

een

up

gra

ded

, ad

ditio

nal security

lig

hts

insta

lled

, m

otio

n d

ete

cto

rs a

nd

siren

insta

lled

.

and

em

erg

ency p

lannin

g a

t and

evacuation p

lans

Contingency P

lan

Contingency P

lan

drills

Em

erg

ency d

rills

Em

erg

ency d

rills

security

assessm

ent

to

identify

and

corr

ect

security

risks

recom

mend

ation p

lan

recom

mend

atio

n

pla

n

security

assessm

ents

on

eq

uip

ment

and

pro

ced

ure

s

recom

mend

ations

recom

mend

atio

ns

Mo

nth

ly r

isk a

ssessm

ent

rep

ort

s

availa

ble

.

security

pro

ced

ure

s in lin

e

with legis

lation a

nd

best

pra

ctices

recom

mend

ations

recom

mend

atio

ns

Security

req

uirem

ents

fo

r new

pre

mis

es

in C

ap

e T

ow

n a

nd

Durb

an a

vaila

ble

.

84

AD

MIN

ISTR

ATIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

ad

min

istr

ation

Managem

ent

(continued

).

dete

cting a

nd

pre

venting

any t

hre

at

to t

he p

hysic

al

environm

ent

of IC

AS

A.

resourc

es o

n s

ite.

Security

Dep

art

ment

recom

mend

ations

Security

Dep

art

ment

recom

mend

atio

ns

Ad

min

sta

ff r

eq

uirem

ents

/pro

po

sal

pro

gra

mm

es

Security

pre

senta

tions

Security

pre

senta

tio

ns

Ad

min

sta

ff r

eq

uirem

ents

/pro

po

sal

with law

enfo

rcem

ent

agencie

s (N

IA,

SA

PS

, etc

).

Inte

raction r

ep

ort

sIn

tera

ction r

ep

ort

s

enfo

rcem

ent

ag

encie

s in p

lace.

security

.d

irective

Directive

Directive

Directive s

ub

mitte

d t

o L

eg

al fo

r vett

ing

.

str

ate

gic

positio

ns.

com

ple

ted

Security

Cle

ara

nce fo

rms a

vaila

ble

fo

r

vett

ing

.

travelling a

bro

ad

.

pro

gra

mm

e o

f M

inim

um

Info

rmation S

ecurity

Sta

nd

ard

s (M

ISS

).

Aw

are

ness p

rogra

mA

ware

ness

pro

gra

m

Lack o

f sta

ff c

ap

acity.

work

ing w

ith IT d

ep

art

ment

to p

rovid

e c

ost-

effective

solu

tions.

meetings w

ith IT d

ep

art

ment.

Meeting m

inute

sM

eeting m

inute

sN

o m

eeting

s h

eld

due t

o lack o

f sta

ff

cap

acity.

com

munic

ations s

ecurity

syste

ms.

CO

MS

EC

rep

ort

CO

MS

EC

rep

ort

No

actio

n p

lanned

.

crite

ria a

nd

pro

cesses

for

Info

rmation S

ecurity

crite

ria

Dra

ft c

rite

ria d

evelo

ped

.

Com

munic

ation

work

shop

Com

munic

atio

n

work

shop

Dra

ft c

rite

ria d

evelo

ped

.

85

Section 4A

DM

INIS

TRAT

ION

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Str

ateg

ic G

oal:

Exe

cutin

g S

ervi

ce D

eliv

ery

Effi

cien

tly a

nd E

ffec

tivel

yO

pera

tiona

l Goa

l: E

nsur

e ef

fect

ive

mon

itori

ng o

f del

iver

y an

d pe

rfor

man

ce

7.

Imp

rovem

ent

in m

anagem

ent

of

matt

ers

.

7.1

. C

om

plia

nce t

o

legis

lative r

eq

uirem

ents

for

7.1

.1.

Polic

ies a

nd

pro

ced

ure

s

Polic

ies a

nd

pro

ced

ure

s·

S

afe

ty c

om

mitte

es

· S

afe

ty r

ep

resenta

tives

· E

merg

ency a

ssem

bly

poin

ts a

nd

sig

nage

and

sta

ff a

ware

ness

initia

tives.

Aud

it r

ep

ort

Aud

it r

ep

ort

Investigation r

ep

ort

sIn

vestigatio

n

rep

ort

s

Incid

ents

rep

ort

ed

availa

ble

.

Quart

erly m

eeting

held

. M

onth

ly r

ep

ort

s

availa

ble

.

safe

ty t

ips in iN

ew

s

iNew

s info

rmation

iNew

s info

rmatio

nS

afe

ty t

ips a

re d

istr

ibute

d v

ia iN

ew

s.

7.3

. E

nsure

em

erg

ency

evacuation p

rogra

mm

e a

nd

safe

ty d

rills

in a

ll re

gio

ns.

7.3

.1.

Evacuation

pro

ced

ure

s

Pro

ced

ure

s d

ocum

ent

Pro

ced

ure

s

docum

ent

on p

roced

ure

s.

7.3

.2.

Sic

k b

ay a

nd

str

etc

hers

availa

ble

eq

uip

ment

eq

uip

ment

serv

iced

.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Des

ign

& im

plem

ent

man

agem

ent

repo

rtin

g pr

oces

s to

ens

ure

alig

nmen

t an

d op

timis

atio

n of

pro

ject

s an

d pe

ople

8. C

onsta

ntly

imp

rove t

he p

rovis

ion

of p

rofe

ssio

nal

Ad

min

istr

ation

Sup

port

Serv

ices.

8.1

. E

nsure

effective

syste

ms, ad

min

istr

ation

busin

ess p

rocesses a

nd

contr

ols

in p

lace in a

ll

8.1

.1.

Ad

min

istr

ation

busin

ess s

yste

ms, p

rocesses

and

pro

ced

ure

s

Pro

ced

ure

s

docum

ents

Pro

ced

ure

s

docum

ents

Pro

ced

ure

s d

ocum

ent

ap

pro

ved

and

availa

ble

.

pro

cesses

recom

mend

ations

recom

mend

atio

ns

Pro

ced

ure

s d

ocum

ent

ap

pro

ved

and

availa

ble

.

8.2

. E

nsure

that

all

rele

vant

polic

ies a

nd

pro

ced

ure

s

are

in lin

e w

ith b

est

busin

ess p

ractice a

s w

ell

as

legis

lative r

eq

uirem

ents

.

Polic

y a

nd

pro

ced

ure

s

docum

enta

tion

Polic

y a

nd

pro

ced

ure

s

docum

enta

tio

n

Pro

ced

ure

s d

ocum

ent

ap

pro

ved

and

availa

ble

.

8.2

.2.

Asset

managem

ent

No

t d

one in fo

urt

h q

uart

er.

8.2

.3.

Fle

et

transp

ort

ation

Inte

rnal w

ork

sho

ps c

ond

ucte

d w

ithin

Ad

min

istr

atio

n.

86

AD

MIN

ISTR

ATIO

N D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

8. C

onsta

ntly

imp

rove t

he p

rovis

ion

of p

rofe

ssio

nal

Ad

min

istr

ation

Sup

port

Serv

ices

(continued

).

Ad

min

pro

ced

ure

s m

anual availa

ble

.

8.2

.5.

Security

managem

ent

on p

olic

ies a

nd

pro

ced

ure

s.

and

Safe

tyo

n p

olic

ies a

nd

pro

ced

ure

s.

8.3

. D

evelo

pm

ent

of an

Ad

min

istr

ation S

up

port

Serv

ices C

hart

er.

8.3

.1.

Serv

ice C

hart

er

and

SLA

s

Chart

er

docum

ent

Chart

er

do

cum

ent

No

activity p

lanned

in fo

urt

h q

uart

er.

Managem

ent

Syste

m (P

MS

)

contr

acts

PM

S c

ontr

acts

PM

S c

ontr

acts

PM

S r

esults

PM

S r

esults

develo

pm

ent

and

successio

n

pla

n

Sta

ff ind

ivid

ual d

evelo

pm

ent

pla

ns

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Des

ign

and

impl

emen

t m

anag

emen

t re

port

ing

proc

ess

to e

nsur

e al

ignm

ent

and

optim

isat

ion

of p

roje

cts

and

peop

le

9.

Im

pro

ve

managem

ent

of

Ad

min

istr

ation

Sup

port

Serv

ices

Fin

ancia

l E

nvironm

ent.

9.1

. B

ud

get

accord

ing t

o

ICA

SA

busin

ess p

lan for

2009/1

0.

9.1

.1.

Busin

ess P

lan

Busin

ess P

lan

Busin

ess P

lan

Busin

ess P

lan p

rog

ress r

evie

wed

quart

erly.

9.1

.2.

Ap

pro

ved

bud

get

Ap

pro

ved

bud

get

Ap

pro

ved

Bud

get

Ad

min

bud

get

has b

een a

pp

roved

by

Fin

ance.

9.1

.3.

Exp

end

iture

rep

ort

Fin

ance r

ep

ort

Fin

ance r

ep

ort

Bud

get

rep

ort

receiv

ed

mo

nth

ly.

9.2

. Im

ple

menta

tion o

f

pro

jects

within

ap

pro

ved

bud

get.

9.2

.1.

Pro

ject

pla

ns

Deta

iled

pro

ject

pla

nD

eta

iled

Pro

ject

Pla

n

Fo

urt

h q

uart

er

pro

jects

ap

pro

ved

.

9.2

.2.

Pro

ject

sched

ule

Mile

sto

nes

Mile

sto

nes

Pro

ject

pla

ns inclu

de in M

S P

roje

ct.

9.2

.3.

Bud

get

Fin

ance r

ep

ort

Fin

ance r

ep

ort

Variance e

xp

end

iture

mo

nito

red

mo

nth

ly.

9.3

. E

nhancem

ent

of

inte

rnal contr

ols

and

9.3

.1.

Month

ly r

ep

ort

sG

M m

onth

ly r

ep

ort

GM

Month

ly

rep

ort

One-o

n-o

ne m

eeting

s w

ith C

EO

.

87

Section 4IN

FOR

MAT

ION

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: E

xecu

ting

serv

ice

deliv

ery

effic

ient

ly a

nd e

ffec

tivel

yO

pera

tiona

l goa

l: E

mpo

wer

the

Aut

hori

ty

1. D

evelo

pm

ent

of a

Maste

r S

yste

ms P

lan

(MS

P).

1.1

. T

hre

e-y

ear

road

map

for

IT.

1.1

.1.

MS

P for

ICA

SA

Str

ate

gic

docum

ent

dep

icting t

he r

oad

map

with t

imelin

es o

f IT

Str

ate

gy.

Str

ate

gic

docum

ent

dep

icting t

he

road

map

with

tim

elin

es o

f IT

Str

ate

gy.

Aw

ard

ed

to

KP

MG

.

20

10

and

co

uld

no

t b

e c

om

ple

ted

in t

he

As-is IT

Blu

ep

rint

and

As-is B

usin

ess

Blu

ep

rint

co

mp

lete

d.

Full

variance a

mo

unt

to b

e p

aid

to

KP

MG

on a

chie

vem

ent

of m

ilesto

nes a

s p

er

SLA

.

2. Im

ple

menta

tion

syste

m.

2.1

. S

ele

ction a

nd

phased

2.1

.1.

Yearly p

lan

solu

tion.

syste

m fro

m o

ne

of S

AP,

Mic

rosoft

Dynam

ix,

JD

E o

r

Ora

cle

eB

usin

ess.

Purc

hasin

g o

f softw

are

licences.

Sele

ction o

f an

from

one o

f

SA

P,

Mic

rosoft

Dynam

ix,

JD

E o

r O

racle

eB

usin

ess.

Purc

hasin

g o

f

softw

are

lic

ences.

Evalu

atio

n o

f all

functio

nal m

od

ule

s h

ave

been c

om

ple

ted

.

Vend

or

pre

senta

tio

n h

eld

where

each

vend

or

had

to

pre

sent

their s

olu

tio

n t

o t

he

evalu

atio

n t

eam

.

A d

ecis

ion o

n p

rod

uct

sele

ctio

n c

ould

no

t

be m

ad

e u

ntil th

e IT

Maste

r S

yte

ms P

lan

(MS

P) in

vestig

atio

ns w

ere

co

mp

lete

d.

3. S

up

port

and

enhance A

llData

ap

plic

ation.

3.1

. To r

ep

lace a

d h

oc

ap

plic

ations (not

part

of

Share

Poin

t p

latform

.

3.1

.1.

All-

Data

ap

plic

ation m

igra

ted

to M

S S

hare

Poin

t.

Mic

rosoft S

hare

Poin

tM

icro

soft

Share

Poin

t

Pro

ject

co

mp

lete

d.

Fo

ur

mo

dule

s m

igra

ted

fro

m A

ccess t

o

Share

Po

int.

88

INFO

RM

ATIO

N T

EC

HN

OLO

GY

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

managem

ent

billed

fro

m J

DE

Softw

are

Inte

rface

Softw

are

Inte

rface

Pro

ject

in p

rog

ress.

on J

DE

have b

een c

om

ple

ted

. C

usto

mer

Take o

n t

ransactio

nal d

ata

fro

m 0

1-2

00

9

extr

acte

d fro

m S

pectr

um

fo

r m

igra

tio

n

to J

DE

. P

roje

ct

team

curr

ently v

erify

ing

op

enin

g b

ala

nces.

Pro

ject

co

uld

no

t b

e c

om

ple

ted

in t

ime

due t

o p

oo

r q

ualit

y o

f d

ata

that

had

to

be

“cle

aned

” b

efo

re m

igra

tio

n.

5. C

entr

al N

um

bering

Data

base

5.1

. P

ub

lic a

ccess t

o

num

bering d

ata

base o

ff t

he

ICA

SA

web

site

5.1

.1.

Centr

al

num

bering d

ata

base

in IC

AS

A w

eb

site

Web

site a

ccess

Web

site a

ccess

Evalu

atio

ns a

nd

reco

mm

end

atio

ns

co

mp

lete

d.

Sub

mitte

d t

o B

AC

fo

r ap

pro

val.

Tim

elin

es n

ot

achie

ved

due t

o u

navaila

bilt

y

of key s

taff d

uring

sched

ule

d e

valu

atio

n

perio

d.

Managem

ent

Syste

mm

anagem

ent

syste

m (D

MS

)m

anagem

ent

syste

m

for

Lib

rary

serv

ices

Onlin

e a

rchiv

ing

Onlin

e a

rchiv

ing

S

ITA

co

ntr

act

exp

ired

.

SC

M h

ad

to

sub

mitte

d o

n c

losed

tend

er

to s

am

e s

up

plie

rs a

s o

n S

ITA

tra

nsvers

al

Evalu

atio

n c

om

ple

te a

waitin

g B

AC

ap

pro

val

to a

ward

the B

ID.

Pro

ject

no

t co

mp

lete

d d

ue t

o t

ime t

aken in

89

Section 4IN

FOR

MAT

ION

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

7. In

tegra

ted

lic

ensin

g

data

base

7.1

. Im

ple

menta

tion o

f an

inte

gra

ted

lic

ensin

g d

ata

base,

esp

ecia

lly C

lass L

icences,

within

JD

E.

7.1

.1.

Cla

ss L

icenses

data

base in J

DE

of C

lass L

icence

pro

cess.

Inte

gra

te

Lic

ence

pro

cess.

In p

rog

ress.

Bein

g d

evelo

ped

on J

DE

sim

ultaneo

usly

with S

pectr

um

Deb

tors

Mig

ratio

n p

roje

ct.

Pro

ject

no

t co

mp

lete

as p

rio

rity

was g

iven

to t

he m

igra

tio

n o

f S

pectr

um

deb

tors

onto

JD

E.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Impr

ove

cust

omer

ser

vice

8. Im

pro

ve c

usto

mer

serv

ice.

8.1

. In

cre

ase b

and

wid

th t

o

the in

tern

et

and

fro

m r

egio

nal

8.1

.1.

2M

B inte

rnet

access for

ICA

SA

Eig

ht

Month

ly r

ep

ort

s

of utilis

ation a

nd

resp

onse t

imes.

Eig

ht

Month

ly

rep

ort

s o

f

utilis

ation a

nd

resp

onse t

imes.

New

2 M

eg

mic

row

ave lin

k im

ple

mente

d

Vo

daco

m B

usin

ess.

New

51

2K

Mic

row

ave lin

ks im

ple

mente

d

fro

m a

ll sites t

o V

od

aco

m B

usin

ess.

This

pro

ject

was c

om

mis

sio

ned

late

in t

he

is p

aid

mo

nth

ly.

Variance w

ill n

ot

be c

arr

ied

over.

90

INFO

RM

ATIO

N T

EC

HN

OLO

GY

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

8. Im

pro

ve c

usto

mer

serv

ice (continued

).

8.2

. B

and

wid

th o

ptim

isation t

o

(carr

y o

ver

from

2008/0

9).

8.2

.1.

Band

wid

th

op

tim

isation h

ard

ware

and

softw

are

Six

month

ly r

ep

ort

s

show

ing r

esp

onse

tim

es a

nd

any

pote

ntial b

ott

lenecks

Six

month

ly

rep

ort

s s

how

ing

resp

onse t

imes

and

any p

ote

ntial

bott

lenecks

A p

ilot

tria

l o

f fo

ur

pro

ducts

was d

one b

y

the IT

team

. T

he p

refe

rred

so

lutio

n w

as

were

evalu

ate

d a

nd

are

po

rt s

ent

to t

o

SC

M.

No

t ap

pro

ved

at

BA

C d

ue t

o s

tric

t

qualif

yin

g c

rite

ria.

SC

M r

e-issued

tend

er. E

valu

atio

ns r

ed

one

and

new

reco

mm

end

atio

ns s

ub

mitte

d t

o

SC

M.

Variance c

arr

ied

over

to n

ew

year.

Pro

ject

no

t co

mp

lete

d d

ue t

o e

xte

nd

ed

pilo

t te

sting

and

the r

e-issuin

g o

f th

e t

end

er.

8.3

. O

ne p

oin

t of conta

ct

8.3

.1.

Call

Centr

e

Solu

tion

Call

Centr

e

Infr

astr

uctu

re r

ollo

ut

Call

Centr

e

Infr

astr

uctu

re

rollo

ut

reco

mm

end

ed

by t

he IT

revie

w c

om

mitte

e.

Dis

cussio

ns w

ere

held

with A

rivia

.ko

m a

nd

a p

resenta

tio

n w

as m

ad

e t

o E

xco

.

Pro

ject

no

t co

mp

lete

d a

s t

he B

AC

did

no

t

ap

pro

ve t

he r

eco

mm

end

ed

so

lutio

n a

nd

ano

pen t

end

er

had

to

be a

dvert

ised

.

rep

lacem

ents

)

Num

ber

105

Co

mp

lete

d.

Lap

top

s p

rocure

d a

s a

nd

when r

eq

uired

.

91

Section 4IN

FOR

MAT

ION

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

8.5

. Im

ple

ment

centr

al p

ort

al

for

all

ICA

SA

em

plo

yees

(Intr

anet).

8.5

.1.

Intr

anet

Intr

anet

imp

lem

ente

dIn

tranet

imp

lem

ente

dw

ith t

he u

pg

rad

e o

f th

e intr

anet

site.

Develo

pm

ent

has b

een c

om

ple

ted

fo

r th

ree

div

isio

ns.

The s

yste

m c

an o

nly

be im

ple

mente

d w

ith

the M

icro

so

ft r

oll-

out

pro

ject

pla

nned

fo

r

May 2

01

0.

Imp

lem

enta

tion

Imp

lem

enta

tio

nC

om

ple

ted

.

The 2

01

0 W

orld

Cup

sp

ectr

um

and

typ

e

ap

pro

val ele

ctr

onic

ap

plic

atio

ns h

ave b

een

imp

lem

ente

d o

n t

he w

eb

site.

Als

o b

uilt

in a

bility

to

receiv

e s

ecure

cre

dit

card

paym

ents

during

ap

plic

atio

n p

rocess.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Min

imis

e ri

sks

org

anis

ation.

9.1

. Im

ple

ment

an o

ff-s

ite

9.1

.1.

Offsite IC

AS

A

syste

m a

ccess.

Sig

ned

contr

act

Annual re

port

to A

ud

it

Sig

ned

contr

act

Annual re

port

offsite t

esting.

Diffe

rent

op

tio

ns e

valu

ate

d a

nd

reco

mm

end

atio

ns m

ad

e t

o S

CM

.

SC

M c

ond

ucte

d p

rice n

eg

otiatio

ns w

ith

reco

mm

end

ed

serv

ice p

rovid

er.

Ap

pro

ved

by B

AC

.

Due t

o h

igh c

ost,

need

s t

o b

e a

pp

roved

by

Co

uncil.

A d

ela

y in p

rice n

eg

otiatio

ns d

id

no

t m

ake it

po

ssib

le t

o c

om

ple

te t

he p

roje

ct

Variance a

mo

unt

carr

ied

over

to n

ew

92

INFO

RM

ATIO

N T

EC

HN

OLO

GY

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

to o

rganis

ation

(continued

).

9.2

. Im

ple

ment

a n

ew

SA

N

and

backup

solu

tion.

9.2

.1.

SA

N a

nd

backup

solu

tion

ICA

SA

data

.

Quart

erly r

ep

ort

of

backup

sta

tus.

Thre

e r

ep

ort

sN

ew

SA

N a

nd

backup

infr

astr

uctu

re

acessin

g t

heir d

ata

on t

he n

ew

SA

N.

A

few

No

vell

serv

ers

will b

e c

ut

over

in M

ay

(aw

aitin

g d

eliv

ery

on n

ew

serv

ers

).

Variance c

arr

ied

over

to n

ew

year.

IT.

9.3

.1.

Busin

ess

Continuity P

lan (B

CP

)

Ap

pro

ved

BC

P for

IT

at

ICA

SA

.

Ap

pro

ved

BC

P

for

IT a

t IC

AS

A

Various tend

ers

evalu

ate

d.

Ap

pro

ved

by B

AC

last w

eek o

f M

arc

h 2

010.

Variance a

mo

unt

carr

ied

over

to n

ew

req

uirem

ent

Pla

nP

lan

Co

mp

lete

d.

10

-year

arc

hiv

e in p

lace fo

r all

exte

rnal

em

ails

into

and

fro

m IC

AS

A.

9.5

. Im

ple

menta

tion o

f

netw

ork

security

9.5

.1.

Netw

ork

pro

tection

Eig

ht

Ale

rts a

nd

month

ly r

ep

ort

s o

f any

exte

rnal unauth

orised

entr

y t

o IC

AS

A inte

rnal

netw

ork

.

Eig

ht

Ale

rts a

nd

month

ly r

ep

ort

s

of any e

xte

rnal

unauth

orised

entr

y t

o IC

AS

A

inte

rnal netw

ork

.

Co

mp

lete

d.

Imp

lem

ente

d M

icro

so

ft S

yste

m C

entr

e

Op

era

tio

ns M

anag

er

with M

icro

so

ft r

oll-

out

pro

ject.

softw

are

solu

tion.

up

-to-d

ate

pro

tection

of P

Cs,

lap

top

s a

nd

serv

ers

.

Softw

are

Softw

are

Co

mp

lete

d.

ES

ET

ro

lled

out

to a

ll w

ork

sta

tio

ns a

nd

serv

ers

.

93

Section 4IN

FOR

MAT

ION

TE

CH

NO

LOG

Y D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: E

xecu

ting

serv

ice

deliv

ery

effic

ient

ly a

nd e

ffec

tivel

yO

pera

tiona

l goa

l: P

rovi

de r

obus

t IT

and

ser

vice

s

10. M

igra

tion o

f N

ovell

to M

icro

soft

(carr

y o

ver

from

2008/0

9).

10.1

. M

icro

soft n

etw

ork

auth

entication a

nd

roll

out

of

MS

Exchange a

nd

Outlook.

10.1

.1.

Mic

rosoft

Netw

ork

and

MS

Exchange (O

utlook)

Imp

lem

enta

tion

Imp

lem

enta

tio

n

mig

rate

d fro

m N

ovell

to M

icro

so

ft.

11. M

ain

tenance o

n

(carr

y o

ver

from

2008/0

9).

11.1

. O

ngoin

g s

up

port

on

11.1

.1.

SLA

Fiv

e S

igned

SLA

/

Contr

acts

Bi-m

onth

ly h

ealth

check a

nd

rep

ort

Fiv

e S

igned

SLA

/

contr

acts

Bi-m

onth

ly h

ealth

check a

nd

rep

ort

Co

mp

lete

d.

Thre

e y

ear

SLA

sig

ned

off w

ith G

ald

on

Data

.

12. P

refe

rred

sup

plie

d

for

data

cab

ling

(carr

y o

ver

from

2008/0

9).

12.1

. S

LA

with t

hre

e w

ork

ing

days t

urn

aro

und

tim

e o

n a

ll

new

req

uests

for

new

poin

ts.

12.1

.1.

SLA

11 s

igned

SLA

/

contr

acts

Month

ly r

ep

ort

show

ing c

alls

logged

measure

d a

gain

st

SLA

.

11 s

igned

SLA

/

contr

acts

Month

ly r

ep

ort

show

ing c

alls

logged

measure

d

again

st

SLA

.

Co

mp

lete

d.

Thre

e y

ear

SLA

sig

ned

off w

ith B

yte

s

Techno

log

y.

sup

port

13.1

. Im

ple

menta

tion o

f

softw

are

tool to

pro

vid

e rem

ote

deskto

p s

up

port

(in

tern

ally

as

well

as to regio

ns).

to h

elp

desk r

esolv

ed

via

rem

ote

deskto

p.

Co

mp

lete

d.

Imp

lem

ente

d M

icro

so

ft S

yste

m C

entr

e

Op

era

tio

ns M

anag

er

with M

icro

so

ft r

oll-

out

pro

ject.

desk s

yste

m.

desk c

alls

.

10 m

onth

ly r

ep

ort

s

show

ing a

ctivity

by t

echnic

ian (calls

logged

vs.

clo

sed

vs.

SLA

).

10 m

onth

ly

rep

ort

s s

how

ing

activity b

y

technic

ian (calls

logged

vs.

clo

sed

vs.

SLA

).

Co

mp

lete

d.

Curr

ent

syste

m u

pg

rad

ed

. N

o n

eed

fo

r new

syste

m.

94

INFO

RM

ATIO

N T

EC

HN

OLO

GY

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

15. N

etw

ork

monitoring

15.1

. Im

ple

menta

tion o

f new

monitoring t

ool fo

r fa

ste

r

resp

onse.

15.1

.1.

Dashb

oard

show

ing r

eal-tim

e

netw

ork

sta

tus.

Auto

matic S

MS

/

Co

mp

lete

d.

Imp

lem

ente

d M

icro

so

ft S

yste

m C

entr

e

Op

era

tio

ns M

anag

er

with M

icro

so

ft r

oll-

out

pro

ject.

serv

ers

serv

ers

.to

rep

lace e

nd

-of-

life

serv

ers

.

Imp

lem

enta

tion

Imp

lem

enta

tio

nE

valu

atio

ns c

om

ple

ted

.

Ap

pro

ved

by B

AC

mid

-Marc

h 2

01

0.

Pro

ject

sta

rted

to

late

to

ensure

co

mp

letio

n

HU

MA

N R

ES

OU

RC

E D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of m

easu

rem

ent

Targ

et

2009

/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: O

ptim

ised

str

uctu

re, l

eade

rshi

p an

d cu

lture

alig

ned

with

str

ateg

yO

pera

tiona

l goa

l: Im

prov

ed o

pera

tiona

l effi

cien

cy a

nd e

ffec

tiven

ess

and

alig

n t

he

org

anis

ational

str

uctu

re in

accord

ance w

ith t

he

revis

ed

mand

ate

.

1.1

. C

ond

uct

an

org

anis

ational stu

dy t

o

mand

ate

(E

CA

2005) and

alig

nm

ent

of th

e s

tructu

re.

1.1

.1.

Qualit

ative a

nd

quantita

tive a

naly

sis

rep

ort

.

recom

mend

ations

rep

ort

accep

tab

le t

o

Council

and

EX

CO

.

pop

ula

tion o

f th

e r

evis

ed

str

uctu

re.

lett

er.

Com

pile

rep

ort

Phase 1

rep

ort

has b

een d

eliv

ere

d

and

pre

sente

d t

o E

xco

. P

hase

2 o

f th

e p

roje

ct

is u

nd

erw

ay.

The b

id e

valu

atio

n p

rocess w

as r

evis

ed

to

verify

the d

ecis

ions t

o a

pp

oin

t as p

er

Co

uncil

reso

lutio

n.

The t

imefr

am

es w

ere

there

fore

dela

yed

by e

ight

weeks.

The s

ub

mis

sio

n

20

10

.

95

Section 4H

UM

AN

RE

SO

UR

CE

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

mea

sure

men

tTa

rget

20

09/1

0O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

and

alig

n t

he

org

anis

ational

str

uctu

re in

accord

ance w

ith

the r

evis

ed

mand

ate

(continued

).

1.2

. Im

ple

menta

tion o

f

a c

hange m

anagem

ent

str

ate

gy a

nd

com

munic

ation

pla

n t

o e

nsure

a s

uccessfu

l

str

uctu

re r

ed

esig

n p

rocess.

consultation a

nd

com

munic

ation

str

uctu

re.

pro

cess o

utc

om

e.

Com

pile

rep

ort

Co

mm

unic

atio

n c

ontinues t

hro

ug

h inte

ractive

co

mm

unic

atio

n p

rocesses led

by t

he C

EO

serv

ice u

nit.

The inte

ntio

n t

o initia

te t

he p

rocess w

as

and

genera

l sta

ff m

eeting

s t

o a

ll em

plo

yees

esta

blis

hm

ent

of a S

teering

Co

mm

itte

e a

nd

decis

ion w

as a

rriv

ed

at

at

EX

CO

to

esta

blis

h

the s

tructu

re

after

the r

eceip

t and

revie

w o

f

the r

eco

mm

end

atio

n r

ep

ort

to

facilita

te t

he

imp

lem

enta

tio

n p

hase.

Dis

pute

s w

ith L

ab

our

are

theo

retical at

this

sta

ge a

nd

have n

ot

imp

acte

d o

n t

he p

rocess.

2. E

sta

blis

h a

colle

ctive lead

ers

hip

and

serv

ice o

rienta

tion

culture

.

2.1

. Form

ula

tion o

f te

rms

of re

fere

nce for

the s

erv

ice

pro

vid

er

transfo

rmation o

f

the o

rganis

ational culture

to

a s

erv

ice-o

riente

d c

ulture

.

2.1

.1.

Culture

and

lead

ers

hip

mod

el.

Mod

el to

be a

pp

roved

by C

ouncil/

EX

CO

(managem

ent

and

ab

ove).

Mo

del has n

ot

been d

evelo

ped

. T

he

develo

pm

ent

of th

e IC

AS

A lead

ers

hip

mo

del

was a

ssig

ned

as o

ne o

f th

e A

ctio

n L

earn

ing

Pro

jects

. T

he P

hase 1

ED

P t

oo

k p

lace in

Marc

h 2

01

0.

13

Exec m

em

bers

part

icip

ate

d.

2.2

. P

resenta

tion o

f th

e

Em

plo

yee V

alu

e P

rop

ositio

n

(EV

P) surv

ey r

esults t

o

identify

org

anis

ational

behavio

ura

l is

sues.

red

ressin

g a

reas o

f

imp

rovem

ent.

revis

ions c

om

ple

ted

.

Tale

nt

So

urc

ing

, D

C,

Grievance,

PM

S,

Assis

tance.

Ind

uctio

n p

rog

ram

me w

as

fram

ew

ork

, d

raft e

mp

loyee h

and

bo

ok a

nd

SD

and

EE

co

mm

itte

e e

sta

blis

hed

.

96

HU

MA

N R

ES

OU

RC

E D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of m

easu

rem

ent

Targ

et

2009

/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: IC

AS

A t

o be

com

e an

em

ploy

er o

f cho

ice

Ope

ratio

nal g

oal:

Att

ract

ion

and

rete

ntio

n of

bes

t ta

lent

str

ate

gy form

ula

tion

for

effective t

ale

nt

managem

ent.

3.1

. E

nhancem

ent

of

Develo

pm

ent

Str

ate

gy t

o

sup

port

effective t

ale

nt

managem

ent.

str

ate

gy

of th

e s

pecia

list

care

er

str

eam

- 10 inte

rns for

2010

(Fiv

e inte

rnal tr

ain

ees a

t

C-L

evel).

Care

er

path

fra

mew

ork

w

as p

resente

d t

o

3.2

. D

esig

n a

Mento

ring a

nd

Coachin

g p

rogra

mm

e for

ICA

SA

.

3.2

.1.

Mento

ring a

nd

Coachin

g P

rogra

mm

e

Tra

in a

ll em

plo

yees a

t

Sup

erv

isory

level and

ab

ove.

- A

pro

gra

mm

e a

ligned

to t

he o

rganis

ational

lead

ers

hip

mod

el and

valu

e s

yste

m.

of o

pera

tio

nal sta

ff h

ave b

een t

rain

ed

in E

Q

skills.

str

ate

gy t

o e

mp

loy t

he

right

peop

le t

o b

uild

cap

acity.

an a

pp

rop

riate

com

pete

nce

based

tale

nt

cap

ital

managem

ent

fram

ew

ork

based

tale

nt

cap

ital

managem

ent

fram

ew

ork

Tota

l t

ransfo

rmation o

f

peop

le m

anagem

ent

pra

ctices b

y 3

1 M

arc

h

2009.

Co

mp

ete

ncy a

ssessm

ent

aw

are

ness

wo

rksho

p w

as h

eld

on 1

7 F

eb

ruary

20

10

.

pre

sente

d t

heir p

rod

ucts

and

meth

od

olo

gie

s.

Co

mp

ete

ncy b

ased

inte

rvie

win

g t

echniq

ues

have b

een intr

od

uced

at

manag

em

ent

levels

.

pra

ctice r

ecru

itm

ent

str

ate

gy

all

active v

acancie

s.

pro

gre

ssio

n o

n

quart

er

from

quart

er

2.

vacancie

s p

er

quart

er.

activate

d

vacancie

s p

er

quart

er.

55

p

erm

anents

ap

po

intm

ents

were

mad

e

97

Section 4H

UM

AN

RE

SO

UR

CE

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

mea

sure

men

tTa

rget

20

09/1

0O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Str

ateg

ic g

oal:

Opt

imis

ed s

truc

ture

, lea

ders

hip

and

cultu

re a

ligne

d w

ith s

trat

egy

Ope

ratio

nal g

oal:

Att

ract

ion

and

rete

ntio

n of

bes

t ta

lent

and

rete

ntion o

f b

est

skills.

and

rew

ard

pro

gra

mm

es

for

fair, eq

uitab

le a

nd

com

petitive p

ay p

roced

ure

s.

rem

unera

tion c

onvert

ed

to t

ota

l cost

of

em

plo

ym

ent

(TC

E).

- B

enchm

ark

ed

mark

et

rela

ted

rem

unera

tion

str

uctu

re a

ligned

to o

rganis

ational

str

ate

gy.

Aid

Schem

es t

o t

hre

e

schem

es.

Pro

po

sed

rem

unera

tio

n s

trate

gy w

as

- A

lexand

er

Fo

rbes p

resente

d

the b

enchm

ark

rep

ort

on v

ario

us m

ed

ical aid

schem

es

to

EX

CO

.

- T

he IB

A P

ensio

n F

und

schem

e h

as b

een

Fund

has c

hang

ed

nam

e t

o IC

AS

A.

FS

B

has a

pp

roved

the c

hang

es.

The p

ensio

n

fund

manag

em

ent

co

mm

itte

e h

as b

een

that

Actu

arial serv

ices w

ill b

e p

rovid

ed

fee o

f

charg

e.

Str

ateg

ic g

oal:

A p

erfo

rmin

g, s

afe

and

disc

iplin

ed o

rgan

isat

ion

Ope

ratio

nal g

oal:

Acc

epta

ble

perf

orm

ance

leve

ls a

nd g

ood

wor

kpla

ce m

oral

e

org

anis

ational risk.

in all

are

as o

f p

ote

ntial risk.

all

levels

.

imp

lem

enta

tio

n

at

all

levels

.

do

wn t

o C

3 level

imp

lem

enta

tion o

f a

successio

n p

lannin

g s

trate

gy

for

critical p

ositio

ns.

pla

nnin

g s

trate

gy a

t

managem

ent

level

and

ab

ove.

managem

ent

level and

ab

ove.

Develo

pm

ent

and

imp

lem

enta

tio

n

Successio

n

Pla

nnin

g

Str

ate

gy.

No

t achie

ved

.

The o

utc

om

e o

f th

e o

rganis

atio

nal str

uctu

re

esta

blis

hm

ent

of IC

AS

A.

Investm

ent

into

successio

n p

lannin

g im

pera

tives c

an o

nly

be

stu

dy c

urr

ently u

nd

erw

ay.

98

HU

MA

N R

ES

OU

RC

E D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of m

easu

rem

ent

Targ

et

2009

/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

(continued

).

managem

ent

and

legal

com

plia

nce.

em

plo

ym

ent

eq

uity

pla

n.

com

ple

ment

should

be

pers

ons w

ith d

isab

ility

.

com

ple

ment

should

be

pers

ons w

ith

dis

ab

ility

.

Curr

ent

org

anis

atio

nal d

em

og

rap

hic

s w

ere

7. Im

ple

menta

tion

of sup

port

for

the

revis

ed

inte

gra

ted

Perf

orm

ance

Managem

ent

Fra

mew

ork

(P

MF).

7.1

. E

nhancem

ent

and

assim

ilation o

f th

e p

rincip

als

and

ap

plic

ation for

the n

ew

PM

F.

ap

pro

priate

ness o

f th

e

eP

erf

orm

ance s

yste

m

Intr

od

uce

revis

ed

PM

F.

been inclu

ded

in t

he r

evis

ed

Perf

orm

ance

Manag

em

ent

Po

licy.

T

he o

rganis

atio

nal B

Sc

has b

een a

pp

roved

as a

n a

ctio

n learn

ing

pro

ject

for

the IC

AS

A E

DP

with G

IBS

.

7.2

. Facilita

te t

he a

nnual

em

plo

yee p

erf

orm

ance

managem

ent

cycle

.

7.2

.1.

Annual

em

plo

yee

perf

orm

ance

managem

ent

cycle

.

com

plia

nce r

ate

Intr

od

uce

annual

em

plo

yee

Fin

al re

vie

w s

ched

ule

has b

een e

nd

ors

ed

by

EX

CO

and

co

mm

unic

ate

d t

o s

taff.

for

the e

sta

blis

hm

ent

of a d

iscip

lined

and

harm

onis

ed

work

pla

ce.

com

munic

ation a

nd

consultative p

rocesses

for

co-c

reation a

nd

good

rela

tions.

8.1

.1.

Grievance

and

dis

cip

linary

work

shop

s.

Grievances a

nd

DC

hearings c

losed

within

polic

y t

imefr

am

es a

nd

CC

MA

and

LC

dis

pute

s

by e

xcep

tion o

nly.

Fin

alis

e

Grievances a

nd

DC

hearings.

manag

em

ent

sta

ff in M

arc

h 2

01

0.

ICA

SA

dis

cip

linary

and

grievance p

roced

ure

s w

ere

revis

ed

, co

nsulted

with a

ll sta

keho

lders

and

sub

mitte

d fo

r exte

rnal le

gal re

vie

w.

The

pro

cess t

hat

rem

ain

s in a

dis

pute

.

Aid

s s

trate

gy t

o inclu

de

managem

ent

of oth

er

life

thre

ate

nin

g d

iseases.

Aid

s a

nd

oth

er

life

thre

ate

nin

g d

iseases

str

ate

gy.

Pro

vid

e s

up

-

port

as m

att

ers

arise.

Annual re

vie

w m

eeting

was h

eld

with E

AP

SP

s a

nd

enhancem

ents

to

the p

rog

ram

me

ag

reed

up

on.

99

Section 4H

UM

AN

RE

SO

UR

CE

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

mea

sure

men

tTa

rget

20

09/1

0O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

9. In

tern

al B

usin

ess

and

effectiveness

9.1

. O

ngoin

g r

evie

w o

f

to id

entify

bott

lenecks,

resourc

es a

nd

relia

ble

rep

ort

s

9.1

.1.

Serv

ice level

agre

em

ents

all

asp

ects

of w

ork

.

- S

LA

in a

ccord

ance

with s

et

sta

nd

ard

s

pro

ced

ure

s m

anual

Intr

od

uce

Serv

ice L

evel

Agre

em

ents

- E

SS

is o

pera

tio

nal; leave a

nd

overt

ime

functio

nalit

ies h

ave b

een a

ctivate

d.

FIN

AN

CE

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Pro

duce

fina

ncia

l inf

orm

atio

n w

ith in

tegr

ity

syste

ms.

1.1

. Im

ple

ment

all

rele

vant

for

Sp

ectr

um

.

Sp

ectr

um

dis

trib

ution

mod

ule

Sp

ectr

um

dis

trib

utio

n

mod

ule

o

rig

inal sco

pe w

as c

om

ple

ted

at

the

end

of M

arc

h.

It w

as n

ot

co

mm

issio

ned

and

teste

d b

efo

re t

he e

nd

of th

e

was c

hang

ed

and

the d

ata

was n

ot

transfe

rred

as p

lanned

.

1.1

.2.

Auto

mate

d

allo

cation o

f re

ceip

ts.

Allo

cate

d r

eceip

tsA

llocate

d r

eceip

ts

orig

inal sco

pe w

as c

om

ple

ted

at

the

end

of M

arc

h.

It w

as n

ot

co

mm

issio

ned

and

teste

d b

efo

re t

he e

nd

of th

e

1.1

.3.

Inte

rnal p

rinte

d

invoic

es.

co

mp

lete

d,

teste

d a

nd

co

mm

issio

ned

.

1.2

. In

tegra

te p

ayro

ll and

1.2

.1.

Inte

gra

ted

payro

ll In

tegra

ted

syste

mIn

tegra

ted

syste

m

100

FIN

AN

CE

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

syste

ms (continued

).

1.3

. D

evelo

p c

ontr

act

managem

ent

for

accounts

payab

le (A

P) and

1.3

.1.

Contr

act

managem

ent

Auto

mate

d c

ontr

act

and

AP

Auto

mate

d c

ontr

act

and

AP

syste

m.

Fin

ancia

l C

osting

syste

m

Fin

ancia

l C

osting

syste

m

The fra

mew

ork

was c

om

ple

ted

.

costing

costing

As a

t 3

1 M

arc

h 2

01

0,

co

sting

of th

e

1.5

. In

tegra

te a

sset

syste

m.

1.5

.1.

Inte

gra

ted

asset

regis

ter

Asset

regis

ter

Asset

regis

ter

Inte

rface o

f M

S A

ccess a

nd

JD

E h

as

been

co

mp

lete

d.

1.5

.2.

Inte

gra

ted

asset

led

ger

and

asset

data

base

Inte

gra

ted

asset

led

ger

and

asset

data

base

Inte

gra

ted

asset

led

ger

and

asset

data

base

The inte

rface w

as d

one o

n M

S A

ccess

and

JD

E.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Impr

ove

inte

rnal

con

trol

pro

cesses,

pro

ced

ure

s, p

olic

ies

and

com

plia

nce

2.1

. D

evelo

p b

usin

ess

pro

cess

and

role

s

Deta

il b

usin

ess

pro

cess

Deta

il b

usin

ess

pro

cess

Busin

ess p

rocesses w

ere

co

mp

lete

d.

Str

ateg

ic g

oal:

Enh

ance

d IC

AS

A b

usin

ess

inte

llige

nce,

gov

erna

nce

and

repo

rtin

gO

pera

tiona

l goa

l: F

airl

y st

ated

fina

ncia

l sta

tem

ents

3. Fairly

sta

ted

assets

3.1

. Verify

asset

3.1

.1.

Quart

erly a

nd

year-

end

asset

rep

ort

valu

es

3.2

.1.

Assets

im

pairm

ent

and

resid

ual valu

es r

ep

ort

valu

es.

valu

es.

co

mp

lete

d.

Str

ateg

ic g

oal:

Enh

ance

d IC

AS

A B

usin

ess

inte

llige

nce,

gov

erna

nce

and

repo

rtin

gO

pera

tiona

l goa

l: G

ener

ally

acc

epta

ble

finan

cial

rep

ortin

g

rep

ort

month

ly r

ep

ort

ing.

Bud

get

rep

ort

sB

ud

get

rep

ort

sB

usin

ess p

lan h

as b

een lin

ked

to

JD

E

and

it

has b

een o

pera

tio

nalis

ed

.

Tend

er

rep

ort

sTend

er

rep

ort

sT

he A

uth

ority

is n

ow

sub

mitting

its

mo

nth

ly t

end

er

rep

ort

s e

lectr

onic

ally

to

Natio

nal Tre

asury

. Im

pro

vem

ents

were

mad

e o

n D

em

and

manag

em

ent

and

bid

s r

ep

ort

at

the r

eq

uest

of E

xco

.

101

Section 4FI

NA

NC

E D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit o

f mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

month

ly r

ep

ort

ing

(continued

).

Managem

ent

Perf

orm

ance Ind

icato

r

(FM

PI)

on F

MP

Icom

plia

nce o

n F

MP

I

The s

trate

gic

pla

n a

nd

busin

ess fo

r

20

10

/11

were

cap

ture

d o

n t

he t

oo

l

develo

ped

. A

s fro

m A

pril 2

01

0 p

rog

ress

rep

ort

s o

n q

uart

erly r

ep

ort

ing

will b

e

do

ne o

n a

n inte

gra

ted

basis

(b

ud

get

and

actu

al w

ill b

e p

oo

led

fro

m J

DE

.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Impr

ove

reve

nue

colle

ctio

n

5.1

. Im

pro

ve r

evenue

colle

ction

rep

ort

achie

ved

.There

has b

een a

n

imp

rovem

ent

in c

olle

ctio

n.

The

challe

ng

e is d

ealin

g w

ith s

mall

this

have b

een d

rafted

by E

ng

ineering

and

Techno

log

y.

Annual colle

ction r

ate

of

rep

ort

achie

ved

.

Annual colle

ction r

ate

of

rep

ort

There

has b

een a

n im

pro

vem

ent

in

co

llectio

n.

Annual colle

ction r

ate

of

rep

ort

achie

ved

. T

here

has b

een a

n

imp

rovem

ent

in c

olle

ctio

n.

Str

ateg

ic g

oal:

Exe

cutin

g se

rvic

e de

liver

y ef

ficie

ntly

and

eff

ectiv

ely

Ope

ratio

nal g

oal:

Pro

mot

e pr

ocur

emen

t fr

om H

DI a

nd S

MM

Es

pro

cure

ment

targ

et.

102

FIN

AN

CE

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

(continued

).

pro

cure

ment

targ

et.

of th

e g

oo

ds

pro

cure

d a

re t

echin

ical

ad

ditio

n t

o t

his

mo

st

of th

e h

igh v

alu

e

serv

ice p

rovis

ion w

ere

aw

ard

ed

.

from

SM

ME

s o

n g

ood

s a

nd

p

rocure

ment

targ

et.

pro

cure

ment

fro

m

SM

ME

s.

fro

m S

MM

Es.

days.

in lin

e w

ith p

rocure

ment

targ

et.

paym

ent

org

anis

ations w

ithin

30

days.

Age a

naly

sis

rep

ort

INTE

RN

AL

AU

DIT

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: E

nhan

ced

ICA

SA

bus

ines

s in

telli

genc

e, g

over

nanc

e an

d re

port

ing

Ope

ratio

nal g

oal:

Pro

vide

ass

uran

ce o

n th

e ad

equa

cy a

nd e

ffec

tiven

ess

of t

he c

ontr

ol e

nvir

onm

ent

of in

tern

al contr

ol fo

r

ad

eq

uacy.

Str

ate

gy in p

lace a

nd

imp

lem

ente

d.

Managem

ent

Str

ate

gy.

Tw

o

Str

ate

gy;

as a

result,

the a

ud

it c

ould

no

t b

e e

xecute

d.

Managem

ent

Pla

n b

y t

he

Tw

o

as a

result,

the a

ud

it c

ould

no

t b

e

execute

d.

103

Section 4IN

TER

NA

L A

UD

IT D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

Tw

o

the a

ud

it c

ould

no

t b

e e

xecute

d..

1.2

. In

tern

al A

ud

it r

ep

ort

s

on t

he a

deq

uacy a

nd

effectiveness o

f in

tern

al

contr

ols

com

ple

ted

as p

er

the

Str

ate

gic

Pla

n

30

were

co

mp

lete

d.

on A

ud

itor

Genera

l

Managem

ent

Lett

er

issues

Four

30

Marc

h 2

01

0.

with o

ther

assura

nce

pro

vid

ers

within

the

Auth

ority

Four

meeting

s w

ere

sched

ule

d.

1.5

. E

ffective u

se o

f d

ata

and

extr

action s

oftw

are

1.5

.1.

Aud

it r

ep

ort

s o

f

inte

grity

of JD

E,

VIP

,

Sp

ectr

um

.

Tw

oTra

inin

g o

n A

CL w

as c

ond

ucte

d b

ut

access t

o IT

syste

ms h

as n

ot

been

gra

nte

d a

nd

and

tra

inin

g t

here

on h

as

no

t b

een c

ond

ucte

d.

Str

ateg

ic g

oal:

Enh

ance

d IC

AS

A b

usin

ess

inte

llige

nce,

gov

erna

nce

and

repo

rtin

gO

pera

tiona

l goa

l: P

rofe

ssio

nal i

nter

nal A

udit

unit

2. C

om

plia

nce

with t

he Institu

te o

f

Inte

rnal A

ud

itors

(IIA

)

Sta

nd

ard

s

2.1

. E

xte

rnal assessm

ents

are

cond

ucte

d a

nnually

.

2.1

.1.

Qualit

y A

ssura

nce

One

A q

ualit

y a

ssura

nce a

ssessm

ent

rep

ort

was p

resente

d b

y t

he Institu

te o

f

Co

mm

itte

e.

2.2

. In

tern

al A

ud

it S

taff

- C

PD

Tra

inin

g a

s p

er

Ind

ivid

ual D

evelo

pm

ent

Pla

n (ID

P).

2.2

.1.

Tra

inin

g r

ep

ort

inclu

din

g t

he n

um

ber

train

ed

.

Four

Sta

ff a

ttend

ed

tra

inin

g a

s ind

icate

d in

their ID

Ps a

nd

this

was r

ep

ort

ed

to

the

104

INTE

RN

AL

AU

DIT

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: E

nhan

ced

ICA

SA

bus

ines

s in

telli

genc

e, g

over

nanc

e an

d re

port

ing

Ope

ratio

nal g

oal:

Impr

ove

gove

rnan

ce p

roce

sses

3. P

rovid

e A

ud

it a

nd

serv

ices.

3.1

. Q

uart

erly m

eetings

Com

mitte

e

3.1

.1.

At

least

four

com

mitte

e m

eetings t

o b

e

held

during t

he y

ear.

Num

ber

Four

than fo

ur

tim

es in t

he y

ear.

Com

mitte

e is in p

lace

Council/

Executive b

y t

he

AC

Council

and

EX

CO

on issues

Com

mitte

e m

eetings.

Four

Co

mm

itte

e w

ere

dis

cussed

bo

th a

t

Co

uncil

and

EX

CO

level.

train

ing o

f th

e A

C m

em

bers

inclu

din

g the n

um

ber

train

ed

.

Tra

inin

g p

rovid

ed

Tw

o t

rain

ing

sessio

ns

were

no

t tr

ain

ed

.

5. C

orp

ora

te

govern

ance s

tructu

res

are

work

ing a

s

inte

nd

ed

.

5.1

. A

ud

it r

ep

ort

on

revie

ws o

f com

plia

nce

to c

orp

ora

te g

overn

ance

pro

cesses.

5.1

.1 A

ud

it r

ep

ort

on

functionin

g o

f corp

ora

te

govern

ance s

tructu

res.

Four

A c

orp

ora

te g

overn

ance a

ud

it w

as n

ot

do

ne.

CO

MP

LIA

NC

E A

ND

RIS

K D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r S

trat

egic

goa

l: E

nhan

ced

ICA

SA

bus

ines

s in

telli

genc

e, g

over

nanc

e an

d re

port

ing

Ope

ratio

nal g

oal:

Impr

ove

gove

rnan

ce p

roce

sses

1. C

oord

inate

ris

k

managem

ent

within

the A

uth

ority

.

1.1

. A

ris

k m

anagem

ent

str

ate

gy is in p

lace a

nd

is

bein

g im

ple

mente

d.

Str

ate

gy d

evelo

ped

and

ap

pro

ved

by C

ouncil.

Pla

n

Str

ate

gy

Dra

ft r

isk m

anag

em

ent

Str

ate

gy in

pla

ce.

Exis

ting

ris

k m

anag

em

ent

pro

ced

ure

s inclu

ded

in d

raft p

lan.

105

Section 4C

OM

PLI

AN

CE

AN

D R

ISK

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

ll pr

ogre

ss d

urin

g th

e 20

09/1

0 fin

anci

al y

ear

and

in p

lace.

1.2

.1.

Dep

art

menta

l risk

assessm

ent

work

shop

s

cond

ucte

d.

Work

shop

s12

pra

ctice inco

rpo

rate

d into

wo

rksho

ps

held

.

and

ap

pro

ved

by C

ouncil.

Up

date

regio

ns

Exis

ting

ris

k r

eg

iste

r, initia

lly a

pp

roved

during

Decem

ber

20

08

, w

as r

evie

wed

during

ris

k a

ssessm

ent

wo

rksho

ps

co

mm

encin

g J

anuary

20

10

and

still

in

pro

gre

ss.

pro

gre

ss m

ad

e.

assessm

ent

wo

rksho

ps

EX

CO

and

Council

on r

isks

mad

e.

EX

CO

- 1

2

CO

UN

CIL

- F

our

Feed

back p

rovid

ed

at

EX

CO

meeting

s.

2. U

pd

ate

of

ICA

SA

polic

ies a

nd

pro

ced

ure

s.

2.1

. P

olic

ies a

nd

pro

ced

ure

s r

evie

wed

on a

n

annual b

asis

.

2.1

.1.

New

polic

ies a

nd

pro

ced

ure

s d

rafted

and

exis

ting p

olic

ies a

nd

pro

ced

ure

s a

nnually

revie

wed

and

up

date

d.

All

polic

ies a

nd

pro

ced

ure

s

ap

pro

ved

by C

ouncil.

Polic

ies

manuals

and

there

after

will p

erf

orm

a h

olis

tic r

evie

w o

f p

olic

ies a

nd

pro

ced

ure

s d

uring

20

10

.

2.1

.2.

New

and

revie

wed

ap

pro

ved

aolic

ies a

nd

pro

ced

ure

s c

om

munic

ate

d

month

ly t

o e

mp

loyees.

Intr

anet

12 p

olic

ies

manuals

and

there

after

will p

erf

orm

a h

olis

tic r

evie

w o

f p

olic

ies a

nd

pro

ced

ure

s.

em

plo

yees o

n p

olic

es a

nd

pro

ced

ure

s in c

onju

nction

Work

shop

sFour

work

sho

ps

Imp

ort

ance o

f p

olic

ies a

nd

pro

ced

ure

s

assessm

ent

wo

rksho

ps h

eld

.

106

CO

MP

LIA

NC

E A

ND

RIS

K D

IVIS

ION

Str

ateg

ic o

bjec

tive

Key

per

form

ance

are

aK

ey p

erfo

rman

ce

indi

cato

r (o

utpu

t)U

nit

of

mea

sure

men

tTa

rget

200

9/10

Ove

rall

prog

ress

dur

ing

the

2009

/10

finan

cial

yea

r

2. U

pd

ate

of

ICA

SA

polic

ies

and

pro

ced

ure

s

(continued

).

2.1

. P

olic

ies a

nd

pro

ced

ure

s r

evie

wed

on a

n

annual b

asis

(c

ontinued

).

to E

XC

O,

Council

Com

mitte

e o

n p

olic

ies

and

pro

ced

ure

s a

pp

roved

and

com

munic

ate

d t

o a

ll

Em

plo

yees

Four

rep

ort

s

manuals

and

there

after

will p

erf

orm

a h

olis

tic r

evie

w o

f p

olic

ies a

nd

pro

ced

ure

s.

3. A

ccura

te a

nd

relia

ble

perf

orm

ance

rep

ort

ing info

rmation,

inclu

din

g b

ud

geting,

op

era

tional

perf

orm

ance

info

rmation.

3.1

. A

ssessm

ent

and

revie

w o

f p

erf

orm

ance

info

rmation in lin

e w

ith

the A

ud

itor-

Genera

l

req

uirem

ents

.

3.1

.1. Q

uart

erly p

erf

orm

ance

info

rmation p

rep

are

d

in a

ccord

ance w

ith A

G

req

uirem

ents

tab

led

at

EX

CO

, C

ouncil

and

Aud

it

Dela

ys e

xp

erienced

in p

erf

orm

ance

info

rmatio

n r

ep

ort

ing

and

co

nseq

uently

the e

ffective r

evie

w t

here

of.

3.2

. P

erf

orm

ance

info

rmation p

rovid

ed

tim

eously

to a

ll

sta

kehold

ers

.

3.2

.1.

Perf

orm

ance

info

rmation p

rovid

ed

to

sta

kehold

ers

as p

er

their

req

uirem

ents

.

Checklis

t12 C

hecklis

tsC

halle

ng

es e

xp

erienced

each

quart

er

by d

ivis

ions in b

ein

g p

rovid

ed

acco

mp

any t

heir p

erf

orm

ance

info

rmatio

n n

arr

atives.

3.3

. P

erf

orm

ance

info

rmation p

olic

y a

nd

guid

elin

es c

om

pile

d a

nd

in

pla

ce.

3.3

.1.

Perf

orm

ance

info

rmation p

olic

y a

nd

guid

elin

es d

evelo

ped

and

ap

pro

ved

by C

ouncil.

Polic

yO

ne P

olic

yE

xis

ting

perf

orm

ance info

rmatio

n

wo

rkin

g p

ractice t

o b

e d

ocum

ente

d.

in lin

e w

ith s

takehold

ers

req

uirem

ents

.

Checklis

t12 C

hecklis

tsC

halle

ng

es e

xp

erienced

each

quart

er

by d

ivis

ions in b

ein

g p

rovid

ed

acco

mp

any t

heir p

erf

orm

ance

info

rmatio

n n

arr

atives.

107

Section 4C

OM

PLI

AN

CE

AN

D R

ISK

DIV

ISIO

NS

trat

egic

obj

ectiv

eK

ey p

erfo

rman

ce a

rea

Key

per

form

ance

in

dica

tor

(out

put)

Uni

t of

m

easu

rem

ent

Targ

et 2

009/

10O

vera

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108

109

CONTENTS PAGE

Statement of responsibility 110

111

119

121

122

Statement of changes in net assets 123

Statement of Comparison of Budget and Actual Amounts 125

5

110

STATEMENT OF RESPONSIBILITY

his responsibilities, management has developed and continues to maintain a system of internal control. The operations of

Committee.

The internal controls include a risk based system of internal controls and administrative controls designed to provide

reasonable, but not absolute, assurance that assets are safeguarded and that transactions are executed and recorded in

with an appropriate segregation of duties implement these controls. They are monitored by management and include a

comprehensive budgeting and reporting system operating within strict deadlines and an appropriate control framework.

appropriate accounting policies consistently applied and supported by reasonable and prudent judgements and estimates.

Council believes that the entity will be a going concern in the year ahead. For this reason they continue to adopt the going

KARABO MOTLANA PARIS MASHILE

CHIEF EXECUTIVE OFFICER FORMER CHAIRPERSON

31 JULY 2010 31 JULY 2010

STATEMENT OF RESPONSIBILITY

111

Section

INTRODUCTION

(PFMA ).

AUDIT AND RISK COMMITTEE MEMBERS AND ATTENDANCE

The membership and attendance at those meetings was as follows;

Meetings attended

Sandile Swana (Chairperson – re-appointed 01 January 2010) 9

Thandi Sihlaba (Member – appointed 1 July 2010) 3

AUDIT AND RISK COMMITTEE RESPONSIBILITY

3.1.13; and

complied with and discharged all its responsibilities according to the Audit Committee charter, which regulates its

formal terms of reference .

THE EFFECTIVENESS OF INTERNAL CONTROL

and Chief Audit Executive (CAE).

poorly led, managed and supervised which is the duty of the CEO and CFO. In poor leadership it can only be surpassed by

frowned upon by the CEO and consequently the CFO.

5REPORT OF THE AUDIT AND RISK

COMMITTEE

for the year ended 31 March 2010

112

Intervention Status Recommendation

action plan that will be used to guide the

preparations of ICASA for the annual audit

and help manage the annual audit.

The plan was prepared and

Committee and never implemented

by management.

The CEO resisted the idea of preparing

the action plan and the CFO never

implemented. We recommend that

Council follow up with the individuals

regarding the above issue.

the two Chartered Accountants who

Committee to serve as technical

overseers and advisors in a joint technical

committee with management to address

technical accounting issues as they

emerge during the audit.

The meetings of this committee

were sporadic and management

generally did not cooperate.

The CEO and CFO should be held

accountable for this failure as they did

not exploit readily available resources

that could have prevented some of

the problems that have occurred, for

example the completeness of accruals,

commitments and opening balances.

recommended that an investigation

be done into the competency and

effectiveness of the Finance function at

report of the Auditor General for the 2010

year audit largely supports the need for

the investigation.

Management has stalled this

exercise on the grounds that it

presents a risk to ICASA and the

CAE has not been able to tell the

risk is.

The CEO has plainly stated that

he cannot pay any attention to

the instructions of the Audit and

operating fully within its charter.

Similarly as above Council should obtain

the reason why this investigation was not

performed, as the problems could have

been curtailed.

Financial reporting

they were not tabled at the meetings scheduled for 22 and 29 July 2010.

Leadership and Governance

rendered irrelevant by the poor performance of management and the publicly stated position of the previous Chairman that

he is afraid to take disciplinary action against management and the CEO.

REPORT OF THE AUDIT AND RISK COMMITTEE (continued)

for the year ended 31 March 2010

113

Section

CFO in the light of sustained non-performance particularly when it comes to compliance with the PFMA, modern accounting

practices including the production of high quality management accounts, and the overall internal audit and accounting

completion of the investigation that I have requested is absolutely urgent in order to start afresh on a clean slate. The calibre

of CFO; CAE and CEO is something that needs careful attention more than the salary expense, going forward. A CEO who

points in the same direction.

Internal audit

The Auditor General never placed any reliance on the work done by the Internal Audit Unit this year, and the Internal Audit unit

accordance with proper change management techniques. The suitability of the current CAE must be examined carefully in

the light of self-evident non-performance.

Evaluation of the financial statements

opinion of the Auditor General.

Sandile Swana

Chairperson

31 July 2010

5

114

REPORT OF THE AUDITOR-GENERAL TO PARLIAMENT ON THE FINANCIAL STATEMENTS OF THE

INDEPENDENT COMMUNICATION AUTHORITY OF SOUTH AFRICA FOR THE YEAR ENDED 31 MARCH 2010

REPORT ON THE FINANCIAL STATEMENTS

Introduction

and other explanatory information, set out on pages 121 to 175.

Accounting officer’s responsibility for the financial statements

the National Treasury as set out in accounting policy note 1.1 and in the manner required by the Public Finance Management

or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in

the circumstances.

Auditor-General’s responsibility

I conducted my audit in accordance with International Standards on Auditing and General Notice 1570 of 2009 issued in

Government Gazette 32758 of 27 November 2009. Those standards require that I comply with ethical requirements and

misstatement.

design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the

used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation

AUDITOR-GENERAL’S REPORT

115

Section

Basis for qualified opinion

Accruals

There was no system of control over the recording of outstanding invoices at year-end on which I could rely for the purpose of

my audit, and there were no satisfactory audit procedures I could perform to obtain reasonable assurance that all outstanding

invoices have been recorded. Consequently, I am unable to conclude on the completeness of the accrual liability in the

Opening accounts receivable and accounts payable balance

ICASA collect license fees as contemplated by the Electronic Communications Act (ECA). In terms of section 15(3) of the

Independent Communication Authority of South Africa Act, 2000 (Act No. 13 of 2000), the authority is required to pay all fees

receipt of such revenue.

Included in the opening accounts receivable and accounts payable balances as disclosed in note 18 and note 21 to the

Commitments

satisfactory alternative audit procedures that I could perform to obtain reasonable assurance that all commitments were

Qualified opinion

National Treasury as set out in accounting policy note 1.1 and in the manner required by the PFMA.

Emphasis of matter

5

116

Irregular expenditure

Significant uncertainties

of these matters cannot currently be determined, and no provision for any liability that may result has been made in the

Restatement of corresponding figures

at, and for the year ended, 31 March 2009.

Material losses through criminal conduct

were incurred as a result of fraudulent activities in the Administered revenue section

REPORT ON OTHER LEGAL AND REGULATORY REQUIREMENTS

In terms of the PAA of South Africa and

November 2009

Predetermined objectives

Presentation of reported performance information

Adequate explanations for major variances between the planned and the actual reported targets were not reported as

required in terms of the relevant reporting guidance.

Usefulness of reported performance information

AUDITOR-GENERAL’S REPORT

117

Section

Planned and reported performance targets not specific and measurable

Compliance with laws and regulations

Non-adherence to requirements

Treasury regulations (TR)

adequate controls to clear the items on a monthly basis.

accounts.

Public Finance Management Act, 1999 (Act No. 1 of 1999) (PFMA)

controls for the recording and managing of spectrum debtors.

INTERNAL CONTROL

and compliance with the PFMA, PSA and PPPFA, but not for the purposes of expressing an opinion on the effectiveness of

Leadership

Decisive action to mitigate risks

reporting.

5

118

Oversight responsibility

and internal control.

Financial and performance management

Adequate financial management systems

Manual or automated controls are not designed to ensure that all accruals are recorded at year end.

Quality and reliable financial statements

Governance

Internal audit

taken.

OTHER REPORTS

Investigations completed during the financial year

fund distribution.

Pretoria

31 July 2010

AUDITOR-GENERAL’S REPORT

119

Section

REPORT BY THE ACCOUNTING OFFICER

review.

Background

ICASA is the regulator of the electronic communications and postal sectors. It was established in July 2000 in terms of the

ICASA Act.

make regulations and policies that govern postal, telecommunications and broadcasting services;

issue licences to providers of telecommunication, broadcasting and postal services;

monitor the environment and enforce compliance with rules, regulations and policies;

hear and decide on disputes and complaints brought by stakeholders;

plan, control and manage the frequency spectrum; and

protect the consumers from unfair business practices, poor quality services and harmful or inferior products.

Applicable legislation

Communications Act 35 of 2005, and the Broadcasting Act of 1999.

General review of the state of financial affairs

demonstrates that this basis is sound.

monitored to give effect to this.

REPORT BY THE ACCOUNTING OFFICER 5

120

REPORT BY THE ACCOUNTING OFFICER (continued)

Council and Executive Management’s remuneration

Events after the reporting date

were authorised for issue.

Administered Revenue on behalf of National Revenue Fund

th of March 2010, National Treasury issued the opinion on the manner in which ICASA should report the results of

purposes;

ICASA and DOC should sign a Memorandum of Understanding (MOU) which outline the responsibilities for both

parties; and

DOC should at year end disclose the amounts collected by ICASA, and not paid to DOC as an accounts receivable.

Business address

Blocks A, B, C & D Private Bag X10002

Pinmill Farm Sandton

Sandton

2128

Karabo Motlana

Date

REPORT BY THE ACCOUNTING OFFICER

121

Section

Note

31 March

2010

R

31 March

2009

Actual

REVENUE

2 269 607 000

Other income from non-exchange transactions 5 598 869

Other income from exchange transactions 5 10 539 850

280 745 719

EXPENDITURE (279 217 253)

Administrative expenses (36 255 923) (37 208 010)

Staff costs 7 (159 040 381)

Audit fees 9 (1 602 727)

Other operating expenses 10 (85 633 622)

Depreciation 3 227 480 (10 598 221)

Amortisation 15 87 920

SURPLUS FROM OPERATIONS

1 528 466

Finance income 12 4 688 307

Finance costs 11 (5 834)

4 682 473

SURPLUS FOR THE YEAR 6 210 939 12 100 829

STATEMENT OF FINANCIAL

PERFORMANCE

for the year ended 31 March 2010

5

122

Note

31 March

2010

R

31 March

2009

ASSETS

Non-current assets 103 897 717

Property, plant and equipment 98 256 577

Intangible assets 15 5 641 140

Current assets 583 413 954

Trade and other receivables 1 456 833 1 789 813

Prepayments 17 4 531 485 8 083 228

18 496 281 284

Cash and cash equivalents 19 81 144 352

TOTAL ASSETS 687 311 671 723 295 793

LIABILITIES

Current liabilities 554 669 937

Trade and other payables 20 32 681 071

21 521 966 213

Current portion of operating lease liability 22 22 653

-

Non-current liabilities -

Non-current portion of operating lease liability 22 -

TOTAL LIABILITIES 554 669 937

FUNDS

ACCUMULATED RESERVES 132 641 734

Accumulated surplus 132 641 734

TOTAL FUNDS AND LIABILITIES 687 311 671 723 295 793

STATEMENT OF FINANCIAL POSITION

as at 31 March 2010

123

Section

Note

Accumulated

deficit

R

Total

ROpening balance at 1 April 2008

Effect of prior period error

Effect of change in accounting policy 3

Restated opening balance

Surplus for the year as previously reported 5 579 813 5 579 813

Effect of prior period errors

Effect of change in accounting policy 3

Balance as at 31 March 2009 restated

Surplus for the year

Balance as at 31 March 2010

STATEMENT OF CHANGES IN

NET ASSETS

for the year ended 31 March 2010

5

124

Note

31 March

2010

R

31 March

2009

Actual

CASH FLOWS FROM OPERATING ACTIVITIES

Cash received from DoC 269 607 000

1 913 146 304

(1 904 279 883)

Cash paid to suppliers (109 015 012)

Cash paid to employees (132 635 207)

Employees tax paid (26 707 045)

Cash generated from/(utilised in) operations 25 10 116 157

Finance income 5/12 15 607 109

Finance costs 11 (5 834)

25 717 432

CASH FLOWS FROM INVESTING ACTIVITIES

Acquisition of property plant and equipment (20 448 330)

Acquisition of intangible assets 15 (2 773 147)

Proceeds on disposal of property, plant and equipment 115 976

Net cash utilised in investing activities (23 105 501)

Net increase/(decrease) in cash and cash equivalents 2 611 931

Cash and cash equivalents at the beginning of the year 78 532 421

Cash and cash equivalents at the end of the year 19 81 144 352

CASH FLOW STATEMENT

for the year ended 31 March 2010

125

Section

Budget

Approved

R

Budget

Final

R

Actual

R

Difference

between

Approved

Budget and

Actual

RREVENUE

Total grants appropriated 10 000 000

Other income 11 855 805 11 855 805 11 138 719

EXPENDITURE (279 217 253)

Administrative expenses

Staff costs

Audit fees (1 930 000) (1 930 000) (327 273)

Other operating expenses

Depreciation (10 809 388) (10 809 388)

Amortisation 87 920

SURPLUS / (DEFICIT) FROM

OPERATIONS- -

Finance income - -

Finance costs - -

- -

SURPLUS /(DEFICIT) FOR

THE YEAR- -

STATEMENT OF COMPARISON OF

BUDGET AND ACTUAL AMOUNTS

for the year ended 31 March 2010

5

126

1 Summary of significant accounting policies

The principal accounting

have been consistently applied to all the years presented, unless otherwise stated.

1.1 Basis of preparation

have been issued by the Board, but for which an effective date has not yet been determined by the Minister of Finance, do not

is based on a standard or pronouncement of another standard setter and that standard setter subsequently amends its

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

127

Section

standard setters are used, in descending order, to develop an appropriate accounting policy to the extent that the

Financial Statements:

(a) International Public Sector Accounting Standards Board (IPSASB).

(b) International Accounting Standards Board (IASB), including the

Financial Statements.

(c) Accounting Practices Board (APB).

(d) Accounting Practices Committee (APC) of the South African Institute of Chartered Accountants (SAICA).

Application of other pronouncements

IPSASB

Financial Statements

accounting basis.

setter and that standard setter subsequently amends its standards or pronouncements, such amendments shall not form

IASB

or

5

128

1 Summary of significant accounting policies (continued)

1.1 Basis of preparation (continued)

Application of other pronouncements (continued)

pronouncement is applicable based on the transactions and events of the entity.

APB

The standards and pronouncements of the IASB are issued without amendment as

Statements of Generally Accepted Accounting Practice in South Africa (SA GAAP) and, as such, the principles in paragraph

APC

IAS 12 (AC 102) Income Taxes

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

129

Section

These statements were not effective at the end of the reporting period and all statements had not been adopted at the end

Directives

Constitutional Institutions

Municipalities

Approved guidelines of Standards of GRAP

Guide 1 Guideline on Accounting for Public Private Partnerships

Effective accrual based IPSASs

Effective accrual based IPSASs considering the provisions in paragraphs 15 to 19 of the

5

130

1 Summary of significant accounting policies (continued)

1.2 Functional and presentation currency

denominated.

1.3 Change in Accounting Policy

Assistance. All government grants that related to the purchase of property, plant and equipment were deferred in liabilities as

useful lives of the assets concerned.

1.4 Significant judgements

1.4.1 Annual evaluation of property, plant and equipment and intangible assets

The Authority reviews its property, plant and equipment for possible impairment, changes in useful life and changes in

The management determines the estimated useful lives and related depreciation charges for property, plant and equipment

as well as its intangible assets. The estimates are based on the assessed conditions of the assets, changes in technology

such as new technical innovations being introduced in the industry thus rendering our assets obsolete as well as expected

Management will increase the depreciation charge where useful lives are less than previously estimated lives, or it will write-

off or write-down technically obsolete assets that have been abandoned or sold.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

131

Section

1.4.2 Provision for impairment of receivables

A provision for impairment of trade receivables is established when there is objective evidence that the Authority will not be

able to collect all amounts due according to the original terms of receivables. The allowance recognised is measured as the

of money has a material impact, discounted at the effective interest rate computed at initial recognition. Any impairment is

1.5 Government grants

recognised as an asset are recognised as revenue, except to the extent that a liability is also recognised in respect of the

exchange transaction recognised as an asset, it reduces the carrying amount of the liability recognised and revenue equal

required to settle the obligation and a reliable estimate can be made of the amount of the obligation. The liability amount

recognised is the best estimate of the amount required to settle the present obligation at the reporting date. Non-exchange

revenue from taxes is only recognised when the taxable event occurs and the asset recognition criteria are met.

1.6 Property, plant and equipment

Property, plant and equipment (owned and leased) are stated at cost less accumulated depreciation and accumulated

impairment losses, if any. The cost of property, plant and equipment includes all directly attributable expenditure incurred

in the acquisition, establishment and installation of such assets so as to bring them to the location and condition necessary

for it to be capable of operating in the manner intended by management. Interest costs are not capitalised. Where an

item of property, plant and equipment is acquired at no cost, or for a nominal cost, its cost is its fair value at the date of

acquisition.

Depreciation is calculated so as to write off the cost of property, plant and equipment on a straight-line basis, over the

estimated useful lives to the estimated residual values. Useful lives, residual values and depreciation are reviewed annually

estimated amount currently receivable for an asset if the asset were already of the age and condition expected at the end

and depreciated.

Depreciation commences when the asset is ready for its intended use. Depreciation of an asset ceases at an earlier of the

Properties in course of construction for production, rental or administrative purposes, or for any purposes not yet determined,

are carried at cost, less any recognised impairment losses.

5

132

1 Summary of significant accounting policies (continued)

1.6 Property, plant and equipment (continued)

of the lease term.

expenses in the period incurred. Minor plant and equipment items are also recognised as an expense during the period in

which they are incurred.

ICASA does not retain either continuing managerial involvement to the degree associated with ownership or effective control

measured.

Property, plant and equipment acquired in exchange for a non-monetary asset or assets is measured at fair value unless

the exchange transaction lacks commercial substance or the fair value of neither the asset received nor the asset given up

is reliably measurable. If the acquired item is not measured at fair value, its cost is measured at the carrying amount of the

asset given up

Where a lease contains a restoration clause, or where historical experience indicates that restoration costs will be incurred,

a liability for the restoration costs is recorded. The liability recorded is measured at the present value of the estimated future

restoration costs to be incurred.

The present value of the liability is capitalised to the underlying asset to which the restorations costs relate at the inception

of the restoration obligation. These amounts are amortised over the estimated useful life of the related asset. The restoration

liability is accreted to its future value over the lease period.

Item Useful life5-24 years

Computer equipment 5 – 24 years

8 -23 years

Motor vehicles 10 – 19 years

Test equipment 10 – 35 years

Leasehold improvements Over the period of the lease

Depreciation is calculated on the straight-line method to write off the cost less residual values of each asset over their

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

133

Section

1.7 Intangible assets

Acquired computer software licences are carried at cost less any accumulated amortisation and accumulated impairment

losses, if any. Amortisation on these costs is provided to write down the intangible assets, on a straight line basis, over their

Item Useful life

Computer software 5 - 14 years

Expenditure on research is recognised as an expense when it is incurred.

Costs associated with developing or maintaining computer software programmes are recognised as an expense as incurred.

recognised as intangible assets. Costs include the employee costs incurred as a result of developing software and an

appropriate portion of relevant overheads. Amortisation commences when the intangible asset is available for use. Computer

software development costs recognised as assets are amortised over their estimated useful lives. Internally generated brands

are not recognised as intangible assets.

either continuing managerial involvement to the degree associated with ownership or effective control over the goods sold,

Amortisation commences when the intangible asset is ready for its intended use. Depreciation of an intangible asset

derecognised. All intangible assets that arise from development are recognised ICASA can demonstrate that the technical

feasibility of completing the intangible asset so that it will be available for use or sale, its intention to complete the intangible

asset and use or sell it, its ability to use or sell the intangible asset, how the intangible asset will generate probable future

development and to use or sell the intangible asset and its ability to measure reliably the expenditure attributable to the

intangible asset during its development.

reporting date. If the expected useful life of the asset is different from previous estimates, the amortisation period is changed

5

134

1 Summary of significant accounting policies (continued)

1.7 Intangible assets (continued)

third party to purchase the asset at the end of its useful life; or there is an active market for the asset and such residual value

potential are expected from its use or disposal.

1.8 Impairment of non-financial assets

Cash-generating assets that are subject to amortisation are reviewed for impairment whenever events or changes in

circumstances indicate that the carrying amount may not be recoverable at reporting date. An impairment loss is recognised

Non-cash generating assets are impaired when the amount by which the carrying amount of an asset exceeds its recoverable

the recoverable service amount of an asset is less than its carrying amount, the carrying amount of the asset is reduced to

its recoverable service amount. Such reduction of an asset to its recoverable amount is recognised as an impairment loss. All

by comparing their carrying amount with their recoverable service amount.

At each reporting date, an assessment is carried out whether there is any indication that an impairment loss recognised in

prior periods for an asset may no longer exist or may have decreased. An impairment loss recognised in prior periods for an

the last impairment loss was recognised. The carrying amount of the asset is increased to its recoverable service amount.

1.9 Financial instruments

the contractual provisions of the instrument.

Loans and receivables

ICASA

Financial liabilities at amortised cost.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

135

Section

a contract whose terms require delivery of the instrument within the timeframe established by the market concerned. All

market data.

fair value. Loans and receivables and held-to-maturity investments are carried at amortised cost using the effective interest

is derecognised or impaired, at which time the cumulative gain or loss previously recognised in equity is recognised in the

income statement as gains and losses from investment securities.

income statement as part of interest income.

market convention (regular way purchases and sales) are recognised at settlement date, which is the date the asset is

1.9.1 Financial instruments at fair value through profit or loss

or loss at inception.

5

136

1 Summary of significant accounting policies (continued)

1.9 Financial instruments (continued)

1.9.1 Financial instruments at fair value through profit or loss (continued)

losses on them on different bases,

basis, in accordance with a documented risk management or investment strategy, and information about the group is

or if a contract contains one or more embedded derivatives, the entire hybrid (combined) contract is designated as

prohibited, such as a prepayment option embedded in a loan that permits the holder to prepay the loan for approximately

its amortised cost.

1.9.2 Held-to-maturity investments

been reasonably anticipated by the entity.

1.9.3 Available-for-sale financial assets

unless management intends to dispose of the investments within twelve months of the balance sheet date.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

137

Section

1.9.4 Loans and receivables

upon initial recognition designates as available for sale; or those for which the holder may not recover substantially all of its

Loans and receivables are subsequently measured at amortised cost using the effective interest rate method less any

trade receivables where the recognition of interest would be immaterial. Trade receivables are carried at original invoice

amount less any impairment loss.

1.9.5 Cash and cash equivalents

Cash and cash equivalents comprise cash on hand and demand deposits, together with short-term, highly liquid investments

of a maturity of three months or less from the date of acquisition that are readily convertible to a known amount of cash and

Cash on hand is initially recognised at fair value and subsequently measured at its face value. Deposits held on call are

amortised cost normally approximates its fair value.

1.9.6 Trade and other receivables

Trade and other receivables are recognised initially at fair value and subsequently measured at amortised cost using the

effective interest method, less provision for impairment. A provision for impairment of trade receivables is established when

there is objective evidence that the Authority will not be able to collect all amounts due according to the original terms of

1.9.7 Trade and other payables

Trade and other payables are recognised initially at fair value and subsequently measured at amortised cost using the

effective interest method.

5

138

1 Summary of significant accounting policies (continued)

1.9 Financial instruments (continued)

1.9.8 Leases

expense on a straight-line basis over the lease period. Minimum rentals that fall due after the end of the reporting period are

When an operating lease is terminated before the lease period has expired, any penalty incurred as a result is recognised as

an expense in the period in which termination occurs.

value of the minimum lease payments derived by discounting at the interest rate implicit in the lease. The interest element of

unless it is directly attributable to qualifying assets, in which case it is capitalised in accordance with the general policy on

borrowing costs. The leased assets that qualify for recognition as assets are depreciated over their estimated useful lives in

1.9.9 Derecognition of financial instruments

corresponding liability to transfer these contractual rights to another party and consequently transfers substantially all the

If a transfer does not result in derecognition because ICASA has retained substantially all the risks and rewards of ownership

for the consideration received. In subsequent periods, ICASA recognises any income on the transferred asset and any

1.10 Prepayments

Prepayments are recognised when ICASA has made a payment in advance in terms of the contractual obligations which

result in the decrease of liabilities or increase in expense or increase in assets in the future periods.

1.11 Provisions

Provisions are recognised when the Authority has a present legal or constructive obligation as a result of past events when

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

139

Section

obligation and a reliable estimate of the amount of the obligation can be made.

Provisions are measured at the present value of the expenditure expected to be required to settle the obligation using a

provisions are discounted to net present value. The increase in the provision due to passage of time is recognised as interest

expense.

1.12 Retirement benefits

1.13 Termination benefits

ICASA has a present obligation relating to termination. ICASA has a present obligation when it is demonstrably committed to

either terminating the employment of current employees according to a detailed formal plan, without possibility of withdrawal

1.14 Leave pay provision

1.15 Bonuses

Management and staff bonuses are recognised as an expense in staff costs as incurred when it is probable that the economic

Bonuses are recognised when the Authority has a present

obligation can be made

1.16 Contingent liabilities

The contingent liability is disclosed as a contingent liability when ICASA has a possible obligation arising from past events,

not wholly within the control of the entity; or it has a present obligation that arises from past events but is not recognised

5

140

1 Summary of significant accounting policies (continued)

1.16 Contingent liabilities (continued)

1.17 Assets

ICASA recognises assets when it has a control of the resource as a result of the past events and from which future economic

1.18 Liabilities

ICASA recognises a liability when it has a present obligation as a result of past events and the settlement of which will be

1.19 Contingent assets

wholly within the control of the Authority.

1.20 Administered Revenue on behalf of the National Revenue Fund

In terms of section 15(3) of the Independent Communication Authority of South Africa Act (Act No. 13 of 2000), the Authority

Authority has an obligation in terms of statute to administer these funds on behalf of National Treasury and to pay them

across within a prescribed time limit.

1.21 Interest received

Interest received is recognised on a time portion basis using effective interest method.

1.22 Taxation

No provision has been made for income tax as the Authority is exempted in terms of section 10(1) (cA) (1) of the Income Tax

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

141

Section

1.23 Transactions and balances

Foreign currency transactions are translated into the functional currency using the exchange rates prevailing at the dates of

the transactions.

Foreign exchange gains and losses resulting from the settlement of such transactions and from the translation at year end

exchange rates of monetary assets and liabilities denominated in foreign currencies are recognised in the income statement,

Translation differences on non-monetary items are reported as part of the fair value gain or loss. Foreign currency translation

assets when incurred.

1.24 Irregular, Fruitless and Wasteful Expenditure

Fruitless and wasteful expenditure means expenditure that was made in vain and would have been avoided had reasonable

care been exercised. Irregular expenditure means expenditure incurred in contravention of or not in accordance with a

- The Public Finance Management Act (PFMA)

-

All irregular, fruitless and wasteful expenditure is charged against revenue in the period in which it is incurred.

1.25 Related parties

indirectly through one or more intermediaries, control, or are controlled by the reporting entity; associates; individuals owning,

of the family of any such individual; key management personnel, and close members of the family of key management

personnel; and entities in which a substantial ownership interest is held, directly, or indirectly, described in or over which

ownership interest, statute or agreement.

5

142

1 Summary of significant accounting policies (continued)

1.26 Borrowing costs

capitalised cost of those projects during the construction phase, until such time as the assets are substantially ready for their

capitalised is calculated using a weighted average of rates applicable to relevant general borrowings of ICASA during the

construction period.

1.27 Revenue from non-exchange transactions

without directly giving approximately equal value in exchange.

1.28 Revenue from exchange transactions

directly giving approximately equal value in exchange

of ownership of the goods; ICASA retains neither continuing managerial involvement to the degree usually associated with

ownership nor effective control over the goods sold; the amount of revenue can be measured reliably; it is probable that the

incurred in respect of the transaction can be measured reliably.

transaction at the reporting date. The outcome of a transaction can be estimated reliably when the amount of revenue can

to the entity; the stage of completion of the transaction at the reporting date can be measured reliably; the costs incurred for

the transaction and the costs to complete the transaction can be measured reliably.

right to receive payment is established.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

143

Section

Note

31 March

2010

R

Actual

31 March

2009

2 Revenue from non-exchange transactions - Total grants appropriated

Original allocation from Department of Communications (“DoC”)

Budget vote

269 607 000

ICASA receives its funding from the Department of Communications in order to enable it to carry out its mandate as laid out

in the ICASA Act.

3 Change in accounting policy

approved by the Accounting Standards Board (ASB) but it is not effective yet since the Minister of Finance has not yet

published the effective date of this statement in accordance with section 91(1)(b) of the Public Finance Management Act,

Act No. 1 of 1999, as amended. Previously, ICASA recognised all grants received from the Department of Communications

Impact on the financial statements as at 1 April 2008

Impact on the statement of financial position

R

Decrease in deferred grants liability

Increase in accumulated surplus

-

Impact on financial statements as at 1 April 2009

Impact on the statement of financial performance

R

Increase in grants received

5

144

Effect on statement of financial position

R

Decrease in deferred grants liability

Increase in accumulated surplus

-

4 Prior period error

4.1 Start-up fund

section 20(1) of the Independent Communication Authority of South Africa Act (Act No.13 of 2000), “All assets, rights and

obligations which immediately before the establishment date (of ICASA) vest in the former authorities pass to the Authority on

that date.” Accordingly this start-up fund, which arose from the transfer of assets to the South African Telecommunications

ICASA on 1 July 2000.

The effects of this transaction were treated separately as a non-distributable reserve in the accounting records of ICASA and

“All balances in reserves and trust fund accounts that are not represented by cash, for example the loss of rental reserves,

legislative requirement to maintain such separate fund accounts.”

Impact on the financial statements as at 1 April 2008

Impact on deferred grants liability and accumulated surplus

R

Decrease in start-up fund

Increase in accumulated surplus

-

4.2 Assets previously carried at nil

The actual dates of the acquisition of these assets could not be ascertained since they were acquired more than 10 years

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

145

Section

Impact on the financial statements as at 1 April 2009

Impact on the property, plant and equipment and accumulated surplus balances

R

Increase in property, plant and equipment balances

Increase in accumulated surplus

-

Increase in accumulated depreciation

Decrease in accumulated surplus

-

Impact on accumulated depreciation and accumulated surplus

R

Increase in depreciation

Impact on the statement of financial performance

4.3 Impairment of property, plant and equipment

had been acquired with the sole purpose of ensuring that the Authority would continue to operate unhindered during the

periods of power outages. A service provider was engaged to assess the condition of the generator and it was discovered

Effect on the financial statements as at 1 April 2009

R

Decrease in depreciation 83 732

83 732

Accumulated depreciation

R

Decrease in accumulated depreciation 83 732

Increase in accumulated surplus (83 732)

-

5

146

4.4 Inclusion of Administered Revenue section’s assets and liabilities in the Main Account Financials

Effect on the financial statements as at 1 April 2009

Effect on trade and other payables

R

Increase in other payables

Effect on trade and other receivables

R

Increase in trade receivables

Increase in provision for impairment

Effect on cash and cash equivalents

R

Increase in cash and cash equivalents

collection.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

147

Section

ended 31 March 2010. ICASA receives separate funding from National Treasury to fund its operations.

R

Decrease in start-up fund

Increase in accumulated surplus

-

R

Increase in property, plant and equipment balances

Increase in accumulated surplus

Increase in accumulated depreciation

Decrease in accumulated surplus

R

Increase in depreciation

R

Decrease in depreciation 83 732

83 732

R

Decrease in accumulated depreciation 83 732

Increase in accumulated surplus (83 732)

5

148

Note

31 March

2010

R

Actual

31 March

2009

R

Increase in other payables

Effect on trade and other receivables

R

Increase in trade receivables

Increase in provision for impairment

Increase in cash and cash equivalents

5 Other income

Income from exchange transactions

Bid handling fee 4 500

Other 46 438

Interest received from Administered 10 488 912 11 857 800

10 539 850

Income from non-exchange transactions

Donations -

Insurance claim payouts 598 869

Insurance claims settles 598 869

The donations were in respect of motor vehicles that were transferred from the Department of Communications to ICASA.

Total income from exchange and non-exchange transactions

Other income 11 138 719 12 893 080

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

149

Section

Note

31 March

2010

R

Actual

31 March

2009

6 Administrative expenses

General and administrative expenses 1 499 205 1 252 780

Travel and subsistence 9 682 216 9 135 225

7 081 155

Insurance 811 773

Printing and stationery 2 549 935

Publications 1 669 514 1 793 195

Publicity and advertising 4 498 860

1 516 166 1 527 830

Telephone postage and fax 6 173 126 5 975 800

Training and conferences 7 848 047

36 255 923 37 208 010

7 Staff costs

8 16 718 076

Salaries and wages 133 248 931 109 285 880

- Salaries 100 823 741

- Performance awards 7 370 734

- Periodic payments 7 077 496

- Temporary staff 238 539

- Leave expenses 2 325 165 (2 095 900)

- Overtime pay 1 131 456

14 281 800

8 290 374

- Medical aid 7 336 977

- UIF 590 572 521 732

362 825 319 890

- Long-service awards 783 000

159 040 381

5

150

8 Council’s and Executive Management’s remuneration

Council Date of

Appointment

Date of

Resignation/

End of Term

Remuneration 31 March 2010

R

*Actual

31 March 2009

R

*Restated

P Mashile 01/07/2005 1 221 575 1 077 132

T Cohen -

-

829 283

BB Ntombela 829 283

01/01/2007

MM Socikwa 829 283

M Zokwe 01/07/2005 829 283

NA Batyi

TLV Makhakhe 10/07/2008

FK Sibanda 01/10/2008

WF Stucke 30/11/2009 551 097 -

TOTALS

*Council remuneration is at cost to company and they do not receive performance bonuses.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

151

Section8

Cou

ncil’

s an

d E

xecu

tive

Man

agem

ent’

s re

mun

erat

ion

(co

ntin

ued

)

Per

man

ent

Exe

cuti

ve M

anag

emen

t

Exe

cutiv

e

Man

agem

ent

Dat

e

App

oint

ed

Title

Rem

uner

atio

n

31 M

arch

201

0

Act

ual

31

Marc

h 2

00

9

Sal

ary

R

Per

form

ance

Bon

us *

**

R

Act

ing

Allo

wan

ce

R

TOTA

L

R

Sala

ryP

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orm

ance

Bo

nus

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03/0

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544

237

--

1 54

4 23

77

3 0

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-

T M

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832

930

--

832

930

73

02

0-

83

5 3

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M M

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08/0

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790

075

--

790

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02

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790

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--

790

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Com

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263

358

--

263

358

73

02

0-

S T

sote

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790

075

--

790

075

73

02

0-

P M

ashangoane

01/0

7/2

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Affair

790

075

--

790

075

73

02

0-

D N

gw

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01/0

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and

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790

075

--

790

075

73

02

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790

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--

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02

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**B

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--

8 17

1 05

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*

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paid

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until th

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nnual aud

it is c

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ple

ted

.

5

152

31 March

2010

R

31 March

2009

Actual

8 Council’s and Executive Management’s remuneration (continued)

Council 8 547 026

Executive Management 8 171 050 8 893 298

16 718 076

9 Audit fees

- External audit 1 602 727

10 Other operating expenses

Consultants, contractors and special services 21 933 869

Equipment items expensed 244 492 188 079

Legal fees 8 430 063

Maintenance repairs and running costs

- Property and buildings 286 436

- Machinery and equipment 1 917 121 1 230 538

- Motor vehicles 1 847 165

- Other maintenance and repairs 2 339 540

Information technology 4 355 941

Bank charges 226 035

31 693 324

- Lights and water 1 252 554

- 1 223 136 833 227

Garden maintenance- 79 373 70 705

- 1 025 572 883 089

Security costs- 2 253 749

- Equipment 557 700

Loss on disposal of property, plant and equipment 1 155 833

Transaction costs 1 014 044 1 299 003

Associations 1 608 874

Other 1 765 756

Impairment loss 423 045 -

85 633 622

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

153

Section

Note

31 March

2010

R

Actual

31 March

2009

11 Finance costs

3 343

Interest – other 2 491

5 834

12 Finance income

Interest received from cash and cash equivalents

4 688 3074 688 307

Interest as disclosed above 4 688 307

10 488 912 11 857 800

Interest accrued at year end (354 085) (783 975)

Interest accrued in the prior year 783 975 1 007 293

15 607 109

13 Fruitless, wasteful and irregular expenditure

Opening balance 39 570 -

Current year movements 2 487 39 570

42 057 39 570

5

154

Note

31 March

2010

R

Actual

31 March

2009

13 Fruitless, wasteful and irregular expenditure (continued)

The reconciliation of the irregular expenditure balance at the end of the financial year is as follows:

Opening balance 387 081 -

Current year movements 268 545 387 081

655 626 387 081

Included in expenditure per the statement of financial performance is the following:

Fruitless and wasteful expenditure

Motor vehicle licences -

Other penalties -

Interest costs 2 487

2 487 39 570

Irregular expenditure

Technical equipment 4 600 -

Postage costs 18 069 -

Payroll costs 115 439 -

Courier services costs 15 669 -

Library costs 5 184 -

-

Information Technology costs 109 585

Employee wellness costs -

Payroll project - 88 237

Leasehold improvements - 12 882

Time management system - 25 951

Media monitoring service -

Data backup and recovery service - 10 531

Advertising costs -

268 546 387 081

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

155

Section

13 Fruitless, wasteful and irregular expenditure (continued)

31 March 2010

Fruitless and wasteful expenditure

Interest costs

negotiated with the service provider.

31 March 2010

Irregular expenditure

Technical equipment costs

process.

Postage costs

quotation process.

Payroll costs

The Finance department procured temporary staff through the recruitment process but the costs escalated to a value above

Information technology costs

requesting the Bid Adjudication Committee to approve additional requirements from the existing contract. The amount

procurement process. The equipment was bought without going through the SCM request for quotation process. The

5

156

13 Fruitless, wasteful and irregular expenditure (continued)

Irregular expenditure (continued)

Courier services costs

supply chain management unit.

Library costs

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

157

Section14

P

rop

erty

, pla

nt a

nd e

qui

pm

ent

Offi

ce a

nd

Com

pute

r

Equ

ipm

ent

Furn

iture

and

Fitt

ings

Mot

or V

ehic

les

Test

Equ

ipm

ent

Fina

nce

leas

e

asse

ts

Leas

ehol

d

Impr

ovem

ents

Tota

l

R

RR

RR

R20

10C

ost

Bal

ance

at

1 A

pril

2009

res

tate

d36

239

825

10 2

38 2

7913

435

961

53 2

36 7

031

789

090

4 79

3 09

011

9 73

2 94

8

Ad

ditio

ns

--

Dis

posals

(873 5

80)

--

Imp

airm

ent

--

--

-

Bal

ance

at

31 M

arch

201

042

395

659

12 2

24 7

2612

931

913

61 7

62 1

561

789

090

5 22

8 91

913

6 33

2 46

3

Acc

umul

ated

Dep

reci

atio

nB

alan

ce a

t 1

Apr

il 20

0912

916

007

3 44

6 33

42

971

501

22 0

79 1

481

642

042

398

640

43 4

53 6

72

Dep

recia

tion

23

0 3

35

Tra

nsfe

rs-

--

--

Dis

posals

(292 1

38)

(59 5

72)

--

Bal

ance

at

31 M

arch

201

010

913

897

2 87

9 96

92

373

237

19 5

34 8

031

745

005

628

975

38 0

75 8

86N

et c

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Mar

ch 2

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31 4

81 7

629

344

757

10 5

58 6

7642

227

353

44 0

854

599

944

98 2

56 5

77

5

158

14

Pro

per

ty, p

lant

and

eq

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men

t (c

ont

inue

d)

Offi

ce a

nd

Com

pute

r

Equ

ipm

ent

Furn

iture

and

Fitt

ings

Mot

or V

ehic

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Test

Equ

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ent

Fina

nce

leas

e

asse

ts

Leas

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ovem

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Tota

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R

RR

RR

R

2009

– R

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ted

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Apr

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088 2

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1 7

89

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Ad

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posals

--

Fair v

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usly

-

--

Bal

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at

31 M

arch

200

936

239

826

10 2

38 2

7913

435

961

53 2

36 7

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789

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4 79

3 09

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9 73

2 94

9

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089 0

97 0

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Dep

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tion

955 3

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59

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21

Dis

posals

(922 2

10)

(115)

--

Bal

ance

at

31 M

arch

200

912

916

007

3 44

6 33

42

971

501

22 0

79 1

481

642

042

398

640

43 4

53 6

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ch 2

009

23 3

23 8

196

791

945

10 4

64 4

6031

157

555

147

048

4 39

4 45

076

279

277

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

159

Section

31 March

2010

R

Actual

31 March

2009

15 Intangible assets

Cost

Opening balance 8 410 805

Additions 2 773 147

- 2 902

Closing balance 11 183 952

Accumulated amortisation

Opening balance (5 634 388)

Amortisation 87 920

Transfers 3 656 -

Closing balance (5 542 812)

Closing net book amount 5 641 140

16 Trade and other receivables

Staff receivables 1 139 928

(84 756) (170 875)

Net staff receivables 1 055 172

Interest receivable -

Other receivables 401 661

1 456 833 1 789 813

Impairment of receivables

Opening balance

170 875

Impairments recognised (86 119) 30 959

Impairments recovered -

Closing balance 84 756 170 875

As at 31 March 2010, the carrying values of trade and other receivables were estimated to approximate their fair values.

5

160

31 March

2010

R

Actual

31 March

2009

16 Trade and other receivables (continued)

As of 31 March 2010, trade receivables of R 59 772

provision was R84 756

Amounts in 30 days 19 428 -

-

Amounts in 91 days + 65 328

84 756 170 875

As at 31 March 2010 accounts receivable totalling R831 747

to a number of independent staff debtors for whom there is no recent history of default.

Amounts in 30 36 191 17 378

-

Amounts in 91 days + 795 556

831 747 570 211

The above-mentioned receivables mainly related to bursaries, standing advances, travel and cellular phones. The bursaries are

recouped when the staff member stops studying, leaves the employment of the Authority or changes the course that the person

was initially sponsored for. The employee is expected to serve a term equivalent to the term sponsored. Standing advances

Travel and cell phone debtors refer to amounts that the employee owes the Authority after a business trip or for excess/

personal usage of the cell phone provided to the employee by the Authority. Normally no impairment is provided for on these

might have left the organisation before these amounts are settled in full and all possible avenues to recover these amounts

have been exhausted. All staff receivables are entered into with the employees of the Authority who are in employment of

ICASA. The employees sign contracts for bursaries, standing advance and cell phones which give the Authority the right to

deduct outstanding amounts. For training related international travel, employees sign letters that gives the Authority the right

to deduct such amounts should employees decide to leave before the stipulated period of time.

The maximum exposure to credit risk at the reporting date is the carrying value of each class of receivable mentioned above.

The Authority does not hold any collateral as security.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

161

Section

31 March

2010

R

Actual

31 March

2009

16 Trade and other receivables (continued)

- -

Medium risk 1 541 589

Low risk - -

1 541 589

The trade and other receivables balances are considered to be medium risk because they are mainly granted to staff

members and these are normally directed directly from the employees. Dealings outside ICASA are normally with reputable

institutions with good credit ratings.

17 Prepayments

Insurance 304 096 -

3 109 090

Computer equipment, motor vehicles, furniture, software guarantees and

others

1 118 299

4 531 485 8 083 228

18 National Revenue Fund – Administered Assets

Accruals for licence fees 491 119 453

Spectrum receivables 34 706 664

ECS and ECNS receivables 1 848 214

Broadcasting receivables -

527 674 331

Provision for impairment (31 393 047)

496 281 284

Accruals for licence fees relates to the accrual for all licences that were due at the end of the reporting period but were

only due for settlement after the end of the reporting period. These are based on either the actual results of the licensee,

5

162

31 March

2010

R

Actual

31 March

2009

18 National Revenue Fund – Administered Assets (continued)

The spectrum receivables relate to the balances that were due by spectrum licensees but had not been settled at the end

of the reporting period. These relate to different licences that are awarded for different spectrum frequencies. In terms of the

st of January to the 31st of December of each year. These licences have to be

settled on the 31st

invoices for the spectrum licensees are pro-rated.

periods to which these amounts relate.

ECS and ECNS receivables relate to all the amounts that had been billed to but not settled by the Electronic Communications

and the Electronic Communications Network licensees.

The broadcasting receivables relate to all the outstanding licence fees for broadcasting licences.

Current 491 119 453

21 485 258

5 093 664 -

Greater than 120 days 9 975 956

527 674 331

cannot refuse any entity licences due to its credit rating. Despite the fact that no credit vetting takes place, all licensees are

granted licences after they have lodged their applications with ICASA. In instances where the licensee fails to comply with

its licence condition which includes payments terms, the licensee is taken to the CCC Committee or has their equipment

sealed.

19 Cash and cash equivalents

Cash and balances with banks

- Current accounts 37 984 576 27 321 083

- Short-term deposits 17 454 640

Cash on hand 20 208

25 684 928

81 144 352

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

163

Section

31 March

2010

R

Actual

31 March

2009

19 Cash and cash equivalents (continued)

The cash and cash equivalents balances as disclosed above did not include any restricted cash nor did the Authority have

any borrowing facilities at the end of each reporting period. Included above is R25 684 928

institutions.

20 Trade and other payables

Trade payables 3 912 493

Accrued expenses 14 307 091

Bonus accrued 9 223 104

Leave liability accrued 5 064 842

Other 173 541

32 681 071

payables are not secured. The fair values of trade and other payables approximate their fair values.

21 National Revenue Fund payables

1 097 628

520 626 433

Other 242 152

521 966 213

22 Operating lease liability

Current portion of operating lease liability– included in current liabilities 22 653

Non-current portion of operating lease liability – included in non-current

liabilities

-

Net operating lease liability – to be released over the period of the leases 22 653

5

164

31 March

2010

R

Actual

31 March

2009

23 Operating lease arrangements

At 31 March 2010 outstanding commitments existed under non-cancellable

Up to 1 year 16 421 660 15 588 187

2 to 5 years -

16 421 660 17 121 571

The terms of the leases vary with expiry dates between 30 April 2010 and 31 October 2010. Escalation clauses range

between 8 and 15 percent depending on the lease agreements. At 31 March 2010 the Authority had no commitments under

non-cancellable operating leases as lessor.

24 Finance lease obligations

-

- -

-

31 March 2009 Up to 1 year 2 - 5 years Total

Instalments 177 020 - 177 020

Finance costs (3 343) - (3 343)

Present value 173 677 - 173 677

The lease contract expired in June 2009.

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

165

Section

31 March

2010

R

Actual

31 March

2009

25 Reconciliation of surplus to cash utilised in operations

Surplus for the year 6 210 939 12 100 829

3 905 218

- Depreciation (3 227 480) 10 598 221

- Amortisation (87 920)

- Finance income 10 (15 607 109)

- Finance costs 9 5 834

1 155 833

Impairment of property, plant and equipment- 423 045 -

- Decrease in lease liabilities (6 369 988)

- Decrease in receivables and prepayments 3 798 606

Decrease in provision for impairment- 86 119

59 553 353

- Increase/(decrease) in payables 15 035 535

- (50 686 933)

(173 677)

Cash generated from/(utilised in) operations 10 116 157

26 Contingent liabilities

unfavourable decisions.

Contingent liabilities - various legal cases 4 180 000 3 159 332

5

166

31 March

2010

R

Actual

27 Reconciliation of budget surplus with the surplus in the statement of financial performance

Government grants – underbudget 10 000 000

Other income - underbudget

Administrative expenses – overbudget

Staff costs - overbudget

Audit fees (327 273)

Other operating expenses – underbudget

Depreciation – underbudget

Amortisation – underbudget

Finance income – overbudget

Finance costs – overbudget

-

28 Related party relationships and transactions

The Independent Communications Authority of South Africa (ICASA) is a Schedule 1 entity in terms of the Public Finance

guidance given by the South African Institute of Chartered Accountants.

transactions between ICASA and key management personnel. During the year all the transactions that the Authority entered

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

167

Section

31 March

2010

R

Actual

31 March

2009

29 Financial risk management

Forward foreign exchange contracts

No forward foreign exchange contracts were entered into during the current year under review.

Credit risk

its contractual obligations; this arises mainly from staff receivables. Financial assets which potentially subject the Authority to

concentrations of credit risk consist principally of cash and cash equivalents and trade and other receivables. The cash and

are presented net of the allowance for doubtful receivables

Trade and other receivables mainly originate from transactions that the Authority enters into with the employees. The main

components of these receivables are bursary receivables, standing advance receivables, cell phone receivables and travel-

related receivables (other). The standing advance receivables are only payable when the employee leaves the employment of

the Authority whether through resignation, disability, death or search of greener pastures. The bursary receivables originate

be useful to the Authority on completion of their studies. Cell phone receivables and travel-related receivables relate to the

been suffered from staff receivables. The staff receivables are owed by many employees and they are diverse and they do

not pose any major concentration of credit risk.

Trade and other receivables 1 456 833 1 789 813

Cash and cash equivalents 81 144 352

82 601 185

Staff receivables 1 055 172

Other receivables 401 661

1 456 833 1 789 813

5

168

29 Financial risk management (continued)

Interest rate risk

Liquidity risk

Act prohibits the Authority from raising loans and other forms of short-term and long-term borrowings.

The entity maintains a reasonable balance between the period over which assets generate funds and the period over which

Maturity analysis

31 March 2010 0-1 year 2-3 years

Trade payables 3 912 492 - -

Finance lease liability - - -

3 912 492 - -

31 March 2009 0-1 year 2-3 years

Trade payables - -

Finance lease liability - -

5 723 051 - -

Fair values

The carrying amounts of cash and cash equivalents trade and other receivables and trade and other payables approximated

their fair values due to the short-term maturities of these assets and liabilities.

Useful lives of property, plant and equipment and intangible assets

The management determines the estimated useful lives and related depreciation charges for property, plant and equipment

as well as its intangible assets. The estimates are based on the assessed conditions of the assets, changes in technology

such as new technical innovations being introduced in the industry thus rendering our assets obsolete as well as expected

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

169

Section

29 Financial risk management (continued)

Management will increase the depreciation charge where useful lives are less than previously estimated lives, or it will write-

off or write-down technically obsolete assets that have been abandoned or sold.

Risk management policies

Interest rate sensitivity analysis

Foreign currency risk management

foreign currency.

30 Financial risk management for Administered Assets

managing such risks, as well as quantitative disclosure, are discussed in this note.

Credit risk

any activities.

cash and cash equivalents and trade receivables.

credibility. Trade and other receivables are presented net of the allowance for doubtful receivables.

and these have excellent reputation and they receive very good credit ratings. These companies have been dealing with the

5

170

31 March

2010

R

Actual

31 March

2009

30 Financial risk management for Administered Assets (continued)

The spectrum licensees are diverse and they comprise of different licensees from Government Departments, major

major corporations and Government Departments. It must be noted though that collecting from minor licensees and some

corporations do pose a challenge due to the value of the amounts outstanding as well as the resources that are available to

ICASA to collect the amounts outstanding. The other challenge relates to the legal challenges that ICASA gets embroiled in

when it acts in terms of the relevant legislation. The disputes tend to be time-consuming and costly. It is hoped that the new

legislation under review will address the shortcomings of the current legislation.

they are diverse and they do not pose any major concentration of credit risk

The Electronic Communications Act was implemented with effect from the 1st of April 2009; no major shift in the credit risk

Exposure to credit risk

Trade and other receivables 527 674 330

527 674 330

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

171

Section

31 March

2010

R

Actual

31 March

2009

30 Financial risk management for Administered Assets (continued)

Broadcasting services -

Frequency spectrum services 34 706 663

Telecommunications services 492 967 667

Postal services -

527 674 330

At 31 March 2010, carrying amounts of trade and other receivables were estimated to approximate their fair values.

Low risk 478 222 701

Medium risk 18 058 582

31 393 047

527 674 330

Impairment losses

Impairment of receivables

Opening balance

Closing balance

19 798 172 -

Amount in greater than 120 days 11 594 876

31 393 048

As at 31 March 2010, trade receivables of R20 187 060

the provision was R 31 393 048

to frequency spectrum debtors, broadcasting services debtors and postal service debtors.

5

172

31 March

2010

R

Actual

31 March

2009

30 Financial risk management for Administered Assets (continued)

As at 31 March 2010 accounts receivable totalling R17 990 416

relate to a number of independent debtors for whom there is no recent history of default.

Trade receivable past due but not impaired

17 990 416 -

Amounts in 91 days + -

17 990 416

Based on past experience, accounts receivable balances that are past due are not impaired unless they are known to be

impaired.

The above-mentioned receivables relate mainly to the telecommunications licensee for multi-media and career of careers

licenses, short-payments by broadcasting and telecommunications licensees, interest on late payment of licence fees,

Universal Service and Access Fund contributions and VANS licence fees. The major debtor entered into a payment agreement

with the Authority and they have been paying in accordance with the agreed-upon payment plans. The other accounts

receivable balances were not provided for due to the fact that there was an undertaking from the parties concerned that the

outstanding amounts will be settled and for some debtors, there was high probability that the amounts outstanding will be

recovered based on the payment patterns of the customers concerned.

charged to the allowance account are generally written off when there is no expectation of recovering additional cash.

Forward foreign exchange contracts

No forward foreign exchange contracts were entered into during the current year under review.

Interest rate risk

NOTES TO THE ANNUAL FINANCIAL STATEMENTS

for the year ended 31 March 2010

173

Section

31 March

2010

R

Actual

31 March

2009

30 Financial risk management for Administered Assets (continued)

Liquidity risk

Licensees and the Postal Services Licensees. All the fees collected are paid over to the National Treasury through the

Department of Communications within 30 days of their collection.

Exposure to credit risk

available to ICASA due to the fact that the Public Finance Management Act prohibits ICASA from raising loans and other

operations.

Fair values

The carrying amounts of cash and cash equivalents trade and other receivables and trade and other payables fair values due

to the short-term maturities of these assets and liabilities.

Risk management policies

31 Commitments

Opening balance 11 196 950 -

Expenditure (9 500 743) -

statements

12 997 598

Authorised but not contracted for 593 712 3 029 808

15 287 517

5

174

32 Events after the reporting date

were authorised for issue.

175

Section

Supplementary Schedule to the annual financial statements

World Cup Expenditure

ICASA did not buy any World Cup tickets or promotional materials.

5

176

NOTES

Contact us:

Phone: 27 (11) 566 3000/3001

E-mail: info@icasa.org.za

Physical Address:

Blocks A, B, C and D, Pinmill Farm, 164 Katherine Street, Sandton

RP210/2010

ISBN: 978-0-621-39628-7