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Support Services Review (SSR) is a representative, responsive form of assessment

and self-evaluation to ensure continuous quality improvement and the enhancement of Austin Community College’s administrative

and student support services.

SSR provides staff and stakeholders the opportunity for collective and purposeful reflection clarify and refocus on the services and outcomes in their respective areas

common framework administrative student support services staff

opportunity to align support services Mission of the College Student Success Initiative

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WHEN WHO WHAT

OctoberAdministrative Unit Review Leaders (URL) & OIEA Staff

SSR orientation meetingUnits submit mission statements to OIEA

October - November Administrative Unit Review LeadersURL prepare data for SWOT use

Data must be submitted to participants and facilitator 2-3 weeks prior

November -March Administrative Unit Review Leaders Conduct SWOT

November - March Administrative Unit Review LeadersBegin Writing Quality Improvement Plan

and Support Services Review ReportAs soon as swot is completed

March – Administrative Unit Review LeadersDevelop/Refine Quality Improvement Plan and

Support Services Review Report

April 1 Administrative Unit Review LeadersALL SWOTs to be completedSWOT results due to OIEA

June 1 Administrative Unit Review LeadersQuality Improvement Plan and

Support Services Review Report due to OIEA

July 1Support Services Review Subcommittee

Review Support Services Review Reports and Quality Improvement Plansprovide feedback to units

July - August Selected Administrative Unit Review LeadersRevise Quality Improvement Plan and

Support Services Report, if desired and resubmit update

July - September Administrative Unit Review Leaders Present findings to appropriate leaders and stakeholders

October - January Administrative Unit Review LeadersImplement Supervisor Approved Quality Improvement Plan and/or

Request Funding through the Master Planning Process

March 1 Successive Years

Administrative Units Submit Quality Improvement Plan UPDATES

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Replace the former Internal College Survey with a comprehensive planning and evaluation tool

Provide valuable feedback from the users of College support services

Support continuous quality improvement

Assess the level of compliance with effectiveness standards of Austin Community College and SACS

Document accountability and accreditation compliance

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is one component of ACC’s institutional effectiveness and accountability processes

is an integral part of ACC’s ongoing assessment, planning, and Master Planning processes.

should not be overly burdensome to review team members or to staff and administrators.

requires integrity for critical reflection, accurate assessment, and genuine follow-through

Answer the Five Fundamental Questions of SSR

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Unit Review Leader (URL) and team Assigned by administrative unit head Appoint a team for SSR review

ACC Policy C-5 Open Communication and Shared Governance and Administrative Rule 3.05.005 Shared Governance ProcessStaff Personnel

from areas that depend on unit services OR which the unit depends on

OUTSIDE stakeholders

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Five Fundamental Questions

1. What are the primary services or outcomes provided by the support service area and what is the impact of those services and outcomes on students and

other key stakeholders?

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Five Fundamental Questions

2. What are the strengths, weaknesses, opportunities, and threats present that enhance or hinder the unit’s ability to provide those services and meet expected outcomes during the next five years?

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Five Fundamental Questions

3. Using the answers to the first two questions, what improvements to primary services and/or intended outcomes will occur during the next five years?

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Five Fundamental Questions

4. How will the unit measure the extent to which planned improvements have resulted in better service or intended outcomes for students or other key stakeholders?

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Surveys?•Web•Internal•external

Reports?Other data?

Five Fundamental Questions

5. How will the planned improvements align with and contribute to the Mission and Intended Outcomes of Austin Community College?

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SWOT Analysis results

A concise, written report responding to five fundamental questions

Service Review Report (SSR/QIP) documents the steps of the SSR process thus far. (answers to questions 1, 2, 5)

A Quality Improvement Plan (QIP) (answers to questions 3, 4)

Report presented to the EVP/AVP/VP At this point, discussions can be had about what improvements may be appropriate to

submit into the ACC Master Plan process.

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What Happens Next?

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Five Fundamental Questions Answered by SSR/QIP, Years 2 - 5

In years 2-5, they will submit an update of their QIP, including where they are in implementing their plan and the data for their measures showing movement one way or the other.

QUESTIONS?

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