SUPPORT CENTRE ARRANGEMENTS...Support Centres- 1. port of call • Module selection/ advice • Withdrawal/ suspension • Programme transfers • ECFs • Pastoral support • Signposting

LIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACTLIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACTLIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACTCopyright University of Reading

SUPPORT CENTRE ARRANGEMENTS

Prof Gavin Brooks, Andrea Cheshire, David Wallace

February 2016

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SAS/ E&F

LIMITLESS POTENTIAL | LIMITLESS OPPORTUNITIES | LIMITLESS IMPACT

T&L SUPPORT CENTRES – 6 PHYSICAL LOCATIONS

• Four main centres are proposed in the following buildings:

• Henley Business School

• HumSS

• JJ Thomson

• Agriculture

• Two satellite centres are proposed

• London Road

• Foxhill House

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Sustainable solution well beyond PAS

Works successfully in HBS

Is the prerequisite and foundation for staff working collaboratively

Consistent experience across UoR

Efficient ways of working that utilise the opportunities of technology

Real focal point for student support that is tied to the subject

High value at visit days – easy access, safety net

Easy access to support for academic staff that is consistent irrespective of school/ dep

Real growth and development opportunities for professional administrative staff

This is preferred solution even if we did not have to save cost

Vision: Consistent, effective and efficient student and staff experience at UoR


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Holistic improvement of the student experience

Support Centre Student Portal

Essentials

RISIS-ESD

Student Success


Support Centres- 1. port of call• Module selection/ advice• Withdrawal/ suspension• Programme transfers• ECFs• Pastoral support• Signposting to central support• Timetabling enquiries• Placement support• Any other general, programme specific or

welfare enquiries

Central support• Immigration advice• Careers, Job Shop• Wellbeing• Student financial support/

bursaries• Central Helpdesk (general

student related enquiries from within/ outside the university

First port of call

Referral

Appointment, training session, self referral to specialist (academic or professional service)

Academic staff

• Personal tutor

• Senior tutor

• Programme Director/ Module Convenor

Student

ESSENTIALSand/ or


SPACE LAYOUT –CONCEPTUAL DESIGN

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Student Support Team

Back Office (5-7 m2 per fte)Programme AdministrationTimetablingPlacement co-ordinator

Entrance/Exit

Module hand in boxes

Pod Pod

Pop up space

SocialLearningSpace

Private interview rooms


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How do I access support as an academic member of staff?

School level service provision and quality of delivery• Overall service priorities• Ways of working• Major school issues

Programme suite/ area service provision and quality of delivery• End to end Support of assessment process• Devolved administration of students from enrolment through to

graduation

Named person for each programme• Day to day support/ operations for a programme or a number of

programmes

Student advice and support provision and quality of delivery• Responsible for end to end enquiry and advice process• Planning, coordinating student communication• Developing/ deliv.enhancement activities, e.g. induction, enhancement week

First port of call for student and staff on student matters (welfare, engagement, advice)

Student Advice and Support Manager

Programme Manager

Programme Administrator

Support Centre ManagerSupport Centre Manager

Student Advice and Support Coordinator


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Support centres – structure and grades (subject to consultation)

Post Grade 7 Grade 6 Grade 5 Grade 4 Total

Student Centre Manager 3 0 0 0 3

Programme Manager 0 6 0 0 6

Programme Administrators 0 0 11 53 64

Student Advice & Support Manager 0 3 0 0 3

Timetabing Officer 0 0 3 0 3

Placement Coordinators 6 6

Student Support Co-ordinator 0 0 17 0 17

Total 3 9 37 53 102

Administrative staff numbers


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This is a major change programme

Major change programmes take 2-3 years to implement and bed down

UEB has granted us 3 years to implement all our savings – we take a

phased approach linked to reviews/ automation


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Providing business continuity and service quality in transition period

Where possible staff will be matched to posts. Assignment to programmes will take current expertise into account

Priority will be on harmonising key processes for August/ 1st term and identifying ways of working for processes that are not on immediate priority list

Develop a migration and staff training/ induction plan for moving into positions on 1 August

Develop a communication plan for students and staff

Programme Manager in place Resource for process review facilitation and RISIS

development requested

PAS T+L Ops Steering Group to meet monthly Communication on progress in line with steering group meetings

Each process review will involve an SDTL and student rep. They will be tasked to validate process proposal with relevant communities


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Support CentreNo. of Students

Total Staff Allocated to Support Centre

Head of School Hub Operations

UG & PG Programme Managers

Programme Administrators

Student Advice & Support Manager

Student Support Co-ordinators

Timetabling Officer

Placement Co-ordinators

HumSS 3470 35 1 2 21 1 7 1 2

Agriculture 2981 28 1 2 18 1 4 1 1

JJT 4016 39 1 2 25 1 6 1 3

Totals 10467 102 3 6 64 3 17 3 6

Total staff fte linked to support centres

Staff located in satellites are included in the support centres below


SPACE REQUIREMENTS (APPROX.)

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Location Student Population

Back office area

req’d (m2)

Front Office area

req’d (m2)

Total Area req'd

(m2)

HumSS 3470 120-168 circa 80 200-250

Agriculture 2981 125-175 circa 80 205-255

JJ T 4016 165-231 circa 80 250-310

Location

Student

Population

Area req’d

(m2)

London Road 800 40-50

Foxhill House 850 15-25


HENLEY BUSINESS SCHOOL

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• Supporting HBS

• Accommodated within existing space in HBS building


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Space proposal - Main foyer and space under the Van Emden theatre:

HUMSS

• Supporting SCME, SHUM, ISLI, SLL and SPEIR• London Road Satellite supporting IoE and Architecture


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Space proposal - Main foyer / RISIS office / TSBE corridor

JJ Thomson

Supporting SAGES, SCFP, SMPS, SBS


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Space proposal - Main foyer and rooms off

Agriculture Building

Supporting SACD, SAPD, SPCL and student support satellite for LAW


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Space- project timeline up to August

• Project manager in place - 8 Feb • Consultant appointments immediately afterwards with

target date for appointment -7 March• The programme will be developed but with the constraint of

completion of 31st July 2016 it is envisaged that:

Design must be complete and approved by Mid April for tendering and mobilisation of the Contractors by the end of May.

Long lead items (e.g. furniture pods) will need to be identified early and maybe procured before having tenders returned and before final cost is known.

Start of works beginning of June


KEY RISKS TO DELIVERY OF SPACE

• Costs are currently unknown

• Overlapping projects around academic and support staff moves may complicate delivery

• Detailed staff information will not be available until late in the project

• This is a very challenging programme, and whilst we will work hard to achieve it, the safety of occupants and operatives must remain paramount, and working in existing buildings always brings surprises. It will therefore be necessary to put robust contingency arrangements in place for start of term in the event that some of this proves undeliverable.

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Questions?

Documents

SUPPORT CENTRE ARRANGEMENTS...Support Centres- 1. port of call • Module selection/ advice • Withdrawal/ suspension • Programme transfers • ECFs • Pastoral support • Signposting