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Why you need Change Management to Manage a Competitive Supply Chain
Bill Seliger, CPIM, CSCP, PMP
Director of Supply Chain & Program Management
APICS Lead Instructor, CSCP
Bill Seliger, CPIM, CSCP, PMP
Bill is a Director of Supply Chain at a $10.5B Fortune 500 Company. He has successfully led numerous multi-year, multi-site Change initiatives, impacting hundreds of users. He has developed teams of Change Agents that efficiently and effectively deliver large-scale change. He is a student of Change Management and has embedded Change Management processes in the initiatives he leads.
Change Management is New Association for Change Management Professionals
(ACMPGlobal.org) created in 2009
Just this month (September 2014) ACMP released “The Standard for Change Management”
APICS materials light on Change Management - CSCP 2014 Learning System has 1 slide of hundreds devoted to Change Management.
What is Change Management? The business process that coordinates and monitors all
changes to the business processes and applications operated by the business as well as to their internal equipment, resources, operating systems, and procedures. The change management discipline is carried out in a way that minimizes the risk of problems that will affect the operating environment and service delivery to the users.
- APICS Dictionary, 14th ed.
Change Management (PMI) A comprehensive, cyclic, and structured approach for
transitioning individuals, groups, and organizations from a current state to a future state with intended business benefits. It helps organizations to integrate and align people, processes, structures, culture, and strategy.
- PMI, Managing Change in Organizations, A Practice Guide, 2014
Change Management (ACMP) ACMP defines change management as a deliberate set of
activities that facilitate and support the success of individual and organizational change and the realization of its intended business results.
- Association of Change Management Professionals, ACMPGlobal.org
What does Change look like?
Why should you care about CM? Studies over the past decade indicate a success rate of
about 30-35% for organizational change initiatives.
ERP Failures – too numerous to mention, billions of dollars wasted.
In 2011 UK pulled plug on a 10-year, US$18.7B IT program for National Health Service (biggest civilian IT project ever attempted).
Specific Methodologies New practice so there is not yet a ‘standard’
It is moving from ‘Art’ to ‘Science’ and can be managed
Check with your IT and HR teams for a Corporate standard
As a Supply Chain Manager you MUST embed Change Management into your initiatives if you are to be successful!
American Express Scope the Change
Create a vision
Drive commitment
Accelerate the transition
Sustain the momentum
Jack Welch/GE Clear expression of the reason for change
Establish the vision for the new state
Provide strong leadership
Mobilize the workforce
Measure success and analyze outcomes
Maintain consistency
LaMarsh Global Identify the Change
Prepare the Change
Plan the Change
Implement the Change
Sustain the Change
Common elements to consider Communicate vision/scope
Identify & prepare leaders
‘Chunk’ change into small bites
Sense resistance & address it
Maintain/Sustain
Scope – 2B - Future State - Vision
Plan - Lead
Sustain - Maintain
When undertaking Organizational Change be aware…
Organizations have a ‘culture’
Organizations have a ‘change history’
Organizational change starts (and ends) at the individual – each individual will make their own decision to change or not change!
Should be embedded in all of your initiatives
Change success breeds Change success!
Final thoughts on Change Change can be managed successfully
Many approaches are available
It is often misunderstood
It is critical to SCM
Questions?
Feel free to reach out to me:
www.linkedin.com/in/billseliger
www.billseliger.blogspot.com
