Supplier Quality Requirements - Virgin Orbit · Web viewNo data is required to be submitted. Data to be available on request. Data to be available on request. Note: The supplier shall

Document Number Document Number: SC PROC-10008/ADocument Name Supplier Quality Requirements

Document Number: SC PROC-10008/A

Supplier Quality Requirements

Author - Manager of Supplier QualityApproval - Director of Supply Chain

Non-ITAR Notice: This document contains no technical data subject to the EAR or the ITAR.

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Revision HistoryRevision Date ChangeA 11/1/18 Initial release


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Contents1 Supplier Quality Policy.........................................................................................62 Quality System Requirements..............................................................................6

2.1 Definitions......................................................................................................72.1.1 Terms......................................................................................................7

2.2 Acronyms.......................................................................................................83 The Virgin Orbit Website for the Supply Chain.....................................................94 Supplier Approval.................................................................................................95 Sub-Supplier Management...................................................................................9

5.1 Procedure.......................................................................................................95.2 Flow Down of Requirements........................................................................10

6 Advanced Product Quality Planning (APQP)........................................................106.1 Criticality Levels – Defined...........................................................................10

6.1.1 Criticality Levels On Purchase Orders....................................................107 Production Part Approval Process (PPAP)...........................................................12

7.1 When a PPAP Submission is Required..........................................................127.2 Criticality Level and Document Requirements.............................................127.3 Documentation Submission Requirements and Descriptions.......................13

7.3.1 Criticality Level 1 Material.....................................................................137.3.2 Criticality Level 2 and 3 Material...........................................................137.3.3 Proprietary Documentation...................................................................137.3.4 Quality Clauses......................................................................................137.3.5 Quality Clause Descriptions...................................................................13

7.4 Product Specific Inspection (SQC7) and Functional Testing (SQC15) Requirements........................................................................................................18

7.4.1 Printed Circuit Board Assemblies and Electronic Devices......................187.4.2 Electromechanical Devices....................................................................197.4.3 Wiring Harnesses...................................................................................197.4.4 Pneumatic and Hydromechanical Devices.............................................197.4.5 Mechanical Devices...............................................................................19


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7.5 PPAP Approval Definitions............................................................................197.5.1 Full PPAP................................................................................................197.5.2 Interim PPAP..........................................................................................207.5.3 Rejected PPAP........................................................................................20

8 Non-Conforming Material...................................................................................208.1 Definition.....................................................................................................208.2 SCARs..........................................................................................................208.3 Third Party Certification...............................................................................218.4 If The Supplier is Aware of a Non-Conformance...........................................21

9 Request for Deviation from Requirements.........................................................219.1 Situations Where a Deviation May Apply.....................................................21

9.1.1 Supplier Requests to Deviate from Requirements.................................219.1.2 Buyer Requests to Deviate from Requirements.....................................21

9.2 How to Request a Deviation.........................................................................219.3 Deviation Disposition...................................................................................22

10 Proof of Capacity................................................................................................2210.1 Purpose........................................................................................................2210.2 Method.........................................................................................................2210.3 Duration.......................................................................................................2310.4 Timing..........................................................................................................2310.5 Approval......................................................................................................2310.6 Corrective Action.........................................................................................23

11 Other Requirements...........................................................................................2311.1 Design Changes...........................................................................................2311.2 Product Obsolescence..................................................................................2311.3 Record Retention.........................................................................................2411.4 Material Traceability....................................................................................24

11.4.1 Responsibilities......................................................................................2411.4.2 Raw Materials........................................................................................2411.4.3 Critical Components..............................................................................24

11.5 Shelf Life......................................................................................................24


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11.6 Prevention of Use of Counterfeit Material....................................................2411.7 Protection of Electrostatic Discharge (ESD) Sensitive Material....................2511.8 Part Marking.................................................................................................25

11.8.1 Criticality Level 3 Product......................................................................2511.8.2 Criticality Level 2 Product......................................................................2511.8.3 Criticality Level 1 Product......................................................................25

12 Supplier Scoring.................................................................................................2513 Supplier Development........................................................................................25

13.1 Program Description....................................................................................2513.2 Suppliers Audit.............................................................................................26

14 Reference Documents........................................................................................26


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1 Supplier Quality PolicyAt Virgin Orbit, we are dedicated to our mission of opening up space to everyone. Going to space is not an easy task and we can’t do it alone. Our suppliers provide a large proportion of our launch vehicle. As a result, our success depends on developing and maintaining the strongest possible supply base. Our intent, through the supplier quality process, is to develop long term and mutually beneficial relationships with our suppliers to enable us to be successful in achieving our mission. Thus, our Supplier Quality Policy (SQP) is a combination of the following significant factors:

A Drive to Zero Defects and 100% On-Time Delivery

- A commitment to ship defect free product, with 100% on time delivery.

Quality System Based on Prevention of Defects

- Emphasis will be on the prevention of defects throughout the supply chain as our primary method of ensuring quality.

Open and Honest Communication

- Our supplier will share all contributing factors that impact our relationship: Cost, Timing, Quality, and Delivery.

Accountability

- We expect our suppliers to be accountable for all factors that impact our products.

Continuous Improvement

- Virgin Orbit and its suppliers will share a desire to learn and have a commitment to continuous improvement in all aspects of the business.

2 Quality System RequirementsWe recognize that there are multiple relevant worldwide business system standards and certifications such as AS9100, TS16949, NADCAP, ISO9001, and SMC-S-003. We expect our suppliers to have policies, procedures, and work practices in the following areas, at minimum:

1) Process to Identify and Review Product Requirementsa. Understand special requirements and how the product will be used.b. Review requirements, and maintain records of reviews.

2) Control Changes in Product Requirements a. An established engineering change process (including hardware and software).

3) Process and Product Monitoring and Measurement


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a. When required, the use of a Process Quality Control Plan (PQCP) to monitor characteristics of the process and product to ensure that all requirements will be met.

b. Records that prove conformity, or appropriate steps to address non-conforming processes or product.

4) Operator Traininga. Documentation that proves operators are trained to do the jobs that they perform, and

can identify non-conforming product.5) Production Control

a. Document scheduling process to ensure product will be delivered on time.6) Protection of Property and Product

a. Due care with regard to storage and processes, and appropriate packaging that prevents: contamination, Foreign Object Debris, (FOD), spoiling, shelf life expiration, and or damage to the product (including consigned material).

7) Calibration of Measuring Devicesa. Calibration of all measuring devices using best available and cost effective industry

standards such as ISO10012 and ANSI/NCSL Z540.8) Control of Non-Conforming Product

a. Procedure that defines the process, personnel, and responsibilities for dealing with non-conforming product.

b. Ensures that non-conforming product is identified and contained to prevent further use.c. Including records of non-conformances and steps to address them.

9) Corrective Action Processa. Review of all non-conforming processes or product, including disposition.b. Root cause analysis, implementation and verification of corrective action.

10) Tracking and Improvement of Key Performance Indicators (KPI’s)a. Identification, tracking, and improvement plans for KPI’s.b. Willingness to share data and plans.

2.1 Definitions2.1.1 Terms

Table 1 - Terms

Term DefinitionBuyer Virgin Orbit, the procurement entity.

Supplier The legal entity that is the contracting party with the Buyer with respect to the procurement document.

Buy parts/items Components, assemblies, and raw materials purchased


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from outside vendors using Oracle’s Purchase Order form to support Virgin Orbit programs.

Engineering Bill of Materials

A list of components defined as the final product is designed by the engineering team.

Make parts/items Components made in-house using work order application to support Virgin Orbit programs.

Manufacture Bill of Materials

A list of components required to manufacture the final product provided by the manufacturing engineers.

Process Flow Diagram

Document that graphically depicts all steps of the manufacturing process.See SQC5

Procurement document

The purchase order (P.O.) or subcontract between the parties.

2.2 AcronymsAcronym DefinitionAPQP Advanced Product Quality PlanningBOM Bill of MaterialsERP Enterprise Resource PlanningeBOM Engineering Bill of MaterialsFAIR First Article Inspection ReportmBOM Manufacturing Bill of Materials MDS Master Demand Schedule

MRP Materials Requirements Planning

MSA Measurement System Analysis

PFMEA Process Failure Modes Effects Analysis

PPAP Production Part Approval Process

PQCP Process Quality Control Plan

RMA Return Material Authorization

SCAR Supplier Corrective Action Request

SQC Supplier Quality Clause


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WTF What To Fix (VO name for a nonconformance)

3 The Virgin Orbit Website for the Supply ChainVirgin Orbit maintains a website for the supply chain that contains valuable information. The Web address is https://virginorbit.com/supplychain. The website includes information on:

Contracting Data

Shipping, Receiving and Logistics

Supplier Quality Assurance

How to contact Virgin Orbit

Export and ITAR compliance

4 Supplier ApprovalTo become an approved supplier, an assessment of the supplier’s manufacturing capabilities must be conducted. The assessment may be conducted at the supplier’s facility by a representative of the Buyer or it may be conducted by the Buyer requesting specific information from the supplier. The supplier may be asked to conduct the assessment themselves and communicate the results with the SQE. The areas of the suppliers business to be assessed will include the following:

1) Quality Systema. Organizational chart, roles and responsibilities, demonstrated quality system, and

evaluation of quality system effectiveness.2) Manufacturing Capabilities

a. 5S, standard work, quality processes, measuring devices, maintenance, materials management, sub-supplier management.

3) Engineering Capabilitiesa. Engineering resources, CAD capabilities, configuration management, engineering change

procedure, test capabilities.4) Manufacturing Processes

a. Machining, extrusion, anodizing, casting, plating, composites, electronics, wiring harnesses, assembly.


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The Buyer may request periodic reviews at the supplier location to ensure that quality standards remain high. If a review is requested, the supplier shall ensure that the Buyer has access to all applicable manufacturing records.

5 Sub-Supplier Management5.1 ProcedureEach supplier is expected to have a procedure for managing their suppliers. This procedure should ensure that they have the following quality system procedures in place, at a minimum: Control of design changes, material traceability, documented system of inspections, and control of non-conforming material. We also expect our suppliers to evaluate and assist in the improvement of their sub-suppliers’ quality, delivery performance, and cost management. Buyer reserves the right to evaluate its suppliers and sub-suppliers. If the Buyer elects to do this, it may require access to applicable manufacturing records.

5.2 Flow Down of RequirementsQuality requirements (called out on the print, in technical specifications, or on the purchase order), are to be flowed down to sub-suppliers to ensure that all the Buyer requirements are met throughout the supply base.

6 Advanced Product Quality Planning (APQP)APQP is a methodical process that mitigates risk at the beginning of production efforts. It contains a number of elements (outlined below), from sourcing to ramp up. The Buyer will implemented APQP by imposing different Quality Clauses or listing other requirements on the Purchase order The APQP process will be dependent on the Criticality Level of the component being delivered.

6.1 Criticality Levels – DefinedCriticality Levels are used by the Buyer to establish the baseline documentation requirements. Criticality Level 1 items are components that represent less risk to mission success and therefore have a lower level of documentation required. Criticality Level 2 have increased risk and require more documentation. Criticality Level 3 represent the highest risk and have the highest amount of documentation required.

6.1.1 Criticality Levels On Purchase Orders The Criticality Level for each component will be listed on the Purchase Order.


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The purchase order will establish the Criticality Level for each part. APQP task may be assigned based on the Criticality Level. The Criticality Level (1, 2 or 3) of the component will determine the possible APQP tasks to be done (see chart below).

If imposed, APQP requirement will be listed on the PO. Below is a table of the typical requirements.

Please refer to the PO for the actual requirements.

Table 1 – Typical Criticality Levels and APQP Task Requirements

Criticality Level 3 2 1 Task√ 1 Supplier Program Reviews√ √ √ 2 Demonstrate effectiveness of your Quality System√ √ 3 Production Part Approval Process √ √ 4 Proof of Capacity

Task 1: Supplier Program Reviews

A. Initial Program Reviewa. Supplier identifies product team (if required by Buyer).b. Reviews of design and technical specifications.c. Program timing.

Note, a fully executed Non-Disclosure Agreement may be required

B. Manufacturing Development Program Reviewa. Design and technical specifications.b. Status of facilities, equipment, tooling, and functional testing.c. Program timing.

C. Production Part Approval Process / First Article Inspection (PPAP/FAI) Program Reviewa. Design changes requested by the Buyer or supplier.b. Status of facilities, equipment, tooling, and functional testing.c. Manufacturing and quality documentation.


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d. Proof of capacity.D. Post Production Start Program Review

a. Design changes requested by the Buyer or supplier.b. Initial production issues and PPAP/FAI status.c. Proof of Capacity, ramp up plan.d. Lessons learned, as appropriate.

Task 2: Demonstration of an effective Quality System.

A. The supplier is required to provide documentation to demonstrate that they have an effective Quality System. This may be done be showing a current certification to an appropriate Quality standard including, AS9100, ISO9001, another quality standard or through other means at the discretion of the Buyer.

Task 3: PPAP/FAI (See Section 7)

Task 4: Proof of Capacity (See Section 10)

7 Production Part Approval Process (PPAP) 7.1 When a PPAP Submission is RequiredCriticality Level 2 and 3 suppliers must receive a PPAP approval (prior to the initial shipment) if any of the following cases occur:

1) New production of a part or system by the supplier.2) An engineering, process, or tooling change that may affect fit, function, or durability.3) An Interim PPAP/FAI Approval has expired or will expire soon.4) A change in the supplier’s manufacturing location.5) A change in the supplier’s source for subcontracted parts or raw material.

7.2 Criticality Level and Document RequirementsThe criticality level (3, 2, or 1) defines the maximum PPAP requirements in order for the supplier to be fully approved for a particular part. See Table 2 below for details. The actual requirements will be established via the Quality Clauses called out on the Request For Quote and the resulting purchase order.

Table 2 – Criticality Levels and Maximum Requirements


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SQC1 - Certificate of ConformanceSQC2 - Material and Process CertificationsSQC3 - Proof of TraceabilitySQC4 - Interim PPAP SubmittalSQC7 - Process Quality Control PlanSQC8 - Dimensional Inspection ResultsSQC13 - Discrepancy SummarySQC15 - Functional Test ResultsSQC16 - Shipping CertificationSQC9 - Ballooned PrintSQC10 - Production Sample PartsSQC11 - Process Capability StudiesSQC12 - Measurement Systems AnalysisSQC17 - Validation Test ResultsSQC18 - Validation Test Results Approval Form SQC19 - Serial NumbersSQC20 - First Article Inspection ReportSQC5 - Process Flow DiagramSQC6 - Process Failure Modes and Effects Analysis (PFMEA)SQC14 - Evidence of Sub-Supplier approved PPAP/FAIs

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If the supplier plans to begin production with temporary tooling or equipment, the supplier shall notify the associated Buyer’s SQE, and follow the instructions in Section 9. If the supplier is in doubt of the criticality level, contact the associated Buyer’s SQE.

7.3 Documentation Submission Requirements and Descriptions7.3.1 Criticality Level 1 MaterialSuppliers of criticality level 1 material shall submit PPAP documentation with each shipment. It is preferred that the documentation is packed with the packing slip.

7.3.2 Criticality Level 2 and 3 MaterialSuppliers of criticality level 2 or 3 material shall submit documentation to the Buyer’s SQE for approval, prior to the initial shipment of product, and can only ship product after receiving approval. The documentation, C of C, Material Certifications, Inspection Reports, Ballooned drawings etc. must be submitted to the SQE using an encrypted system. For information on using an encrypted system see the Virgin Orbit website for suppliers: https://virginorbit.com/supplychain For subsequent shipments, the supplier may be required to provide key documents with each shipment.

7.3.3 Proprietary DocumentationDocuments marked as proprietary by the supplier are not required to be delivered to the Buyer. These documents are to be made available for review at the supplier’s facility if requested.


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https://virginorbit.com/supplychain


7.3.4 Quality ClausesThe drawing and referenced documents will contain the requirements for parts shipped by suppliers, however, the Buyer may impose additional requirements via Quality Clauses listed on the Purchase Order. Compliance with a Quality Clauses shall be required if the Quality Clause number is listed on the Purchase Order. The Quality Clause number and associated definitions are listed below.

7.3.5 Quality Clause Descriptions

SQC1 – Certificate of ConformanceA Certificate of Conformance (C of C) shall be submitted with each shipment.

1) Suppliers of Level 2 or 3 criticality material shall use the Buyer’s Certificate of Conformance form.

2) Suppliers of Level 1 criticality material may use their own form. This form shall include the following, at a minimum :

a. Supplier name and address.b. Purchase order number.c. Part name (Buyer, Manufacturer, or Distributor). d. Part number (if applicable) (Buyer, Manufacturer, or Distributor).e. Supplier part number (if applicable).f. Drawing revision letter or numberg. Specification. (if applicable)h. Date of manufacture.i. Batch/lot number.j. Expiration date and shelf life (for materials impacted by shelf life)k. Serial number(s) (if applicable).l. The raw material manufacturer’s batch/lot number (if a raw material).m. Statement that the product meets all Buyer requirements noted or referenced in the

purchase order.n. Name and title of responsible person, along with the responsible person’s signature or

stamp.

SQC2 – Material and Process Certifications

1) The following certifications shall be included with the shipment if applicable.a. Material Certification

Document with chemical/physical test results that demonstrate compliance with the applicable raw material specification requirement. A copy is required for all purchased raw material.

b. Process Certification


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Document that certifies that a chemical/physical process meets Buyer requirements. A copy is required whenever a process is performed that changes a material’s chemical or physical properties.

SQC3 – Proof of Traceability1) The supplier shall provide a document that shows the traceability of the parts delivered on the

PO per the table 3 below:

Table 3 – Traceability Data requirements

Condition Required level of Traceability Data to be submittedThe drawing does not have a Parts List/Bill of Material or subassemblies

To the raw material used for the part

Source, lot number or equivalent, and date received

The drawing does have a Parts List/Bill of Material or sub-assemblies.

For each item on the Parts List/Bill of Material

Source, lot number or equivalent, and date received

For the sub-assemblies to items on the Parts List/Bill of Material

No data is required to be submitted. Data to be available on request.

Note: The supplier shall always be able to provide traceability of the finished parts to lot numbers, raw material, and test data as appropriate when requested by the Buyer. That requirement is found in paragraph 11.4. The SQC3 requirement is to actually submit the data listed above showing traceability.

SQC4 – Interim PPAP Submittal1) Submitted by the supplier if there are any incomplete or non-conforming PPAP requirements at

due date. See Section 7 for a full description.a. Only if the supplier believes that the non-conformances or inadequacies have no

negative effects on the product.2) Contains the status, action plans, and target completion dates for them.3) A blank form is available from the Buyer.

SQC5 – Process Flow Diagram1) Document that graphically depicts all steps of the manufacturing process, including receiving,

material handling, processing, inspection, testing, storage, and shipping.

SQC6 – Process Failure Modes and Effects Analysis (PFMEA)1) The purpose of a PFMEA is to identify potential risks and prioritize quality improvement efforts

reduce that risk.


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2) The supplier shall complete a PFMEA on the item listed on this P. O. The PFMEA shall include the following:

a. List all possible manufacturing failures...b. Explain the effects of the failure.c. Determine the severity of the failure d. Determine the potential cause of the failure.e. Determine the probability of the failuref. Determine the detectability of the failureg. Calculate a Risk Priority Number (RPN)h. Determine the recommended actions.i. Describe how the error will be detected if the process fails.

3) A blank form is available from the Buyer.

SQC7 – Process Quality Control Plan1) Documentation of inspections and tests that are conducted to ensure that all products conform

to the Buyer’s requirements.a. Describe the feature that is inspected, the specification, the frequency, the measuring

device, and the reaction plan if the feature is out of specification.b. Show emphasis on special controls for critical dimensions and characteristics.c. See Section 7.4 for Product Specific Inspection Requirements

2) A blank form is available from the Buyer.

SQC8 – Dimensional Inspection Results1) Shows results of inspections for all critical characteristics, critical dimensions, non-reference

dimensions, and notes on the drawing.2) Gather and submit data for the first part of the initial shipment.3) Include the device / method of inspection for each feature.

SQC9 – Ballooned Print1) Print that has the dimensions and notes numbered to match the dimensional inspection report.

SQC10 – Production Sample Parts1) As many as three (3) parts may be requested for review by Buyer’s Supplier Quality department

prior to regular shipment.

SQC11 – Process Capability Studies1) These studies are only required for critical characteristics that are defined on the drawing.2) During initial production (first thirty (30) pieces) the supplier shall measure and retain data for

all critical characteristics and dimensions. Once 30 pieces are reached, the data shall be used to calculate process capability. Until 30 pieces are reached, the supplier shall only provide the data for the characteristic(s).


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3) Process capability (Cpk > 1.33, four sigma) shall be maintained throughout production or one hundred percent (100%) inspection of the affected characteristic(s) is required.

4) Capability data shall be provided to the associated Buyer’s SQE upon request.5) Process controls over and above normal controls (statistical process control at minimum) are

required.6) Critical characteristics shall be mentioned appropriately on the supplier’s PFMEA, Quality

control plan, and work instructions.7) The supplier shall report findings to the Buyer upon request.

SQC12 – Measurement Systems Analysis1) Required study for all devices used to measure critical characteristics.2) Performed to determine if measurement devices are appropriate for their application.3) Use Gage Reproducibility and Repeatability (Gage R&R) method. Guidelines for acceptance of

the measurement system are:a. Acceptable if error < 10%.b. May be acceptable if 10% < error < 30%, depending on importance of characteristics,

and the nature of the measuring device.c. Unacceptable if error > 30%. Improvement to the measurement system is required.

4) If the supplier requires guidance, it should contact the associated Buyer’s SQE. A blank form (that performs all calculations) will be available.

SQC13 – Discrepancy Summary (for Suppliers of Carbon Fiber Rolls and Uni Tape only)1) Provide a report that summarizes characteristics or dimensions that do not meet the Buyer’s

requirements. Provide with shipment of product.

SQC14 – Evidence of Sub-Supplier Approved PPAP/FAI Packages (Critical Components Only)1) Copies of PPAP / FAI approvals from relevant sub-suppliers.

SQC15 – Functional Test Results1) Summary of results of testing performed on each production unit. See Section 7.4 for product

specific requirements.

SQC16 – Shipping Certification1) Required if product is shipped to the Buyer in an environmentally controlled storage unit.

SQC17 – Validation Test Results1) Summary of results for all tests specified by Buyer Engineering

a. Name of test, passing criteria, date of test(s), number of parts tested, and results.

SQC18 – Validation Test Results Approval Form (Completed and Passed)1) Form evaluated and approved by the appropriate Buyer’s Product Engineering


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SQC19 – Serial Numbers Required1) Serial numbers are required to be applied to the products ordered by this Purchase Order. The

serial number shall be unique for each unit of the same part number. Serial numbers may be duplicated if applied to different part numbers. The serial numbers shall comply with requirements as called out on the drawing if specified. If no requirements for the serial number format is called out on the drawing, then they shall be as assigned by the Buyer and communicated to the supplier. If permanent serial numbers can’t be applied to the parts, the supplier shall mark the parts using a temporary method and submit a Deviation Request. The supplier shall record the serial number on all test reports, inspection reports and other applicable documentation. The supplier shall maintain records that provide traceability of any unit provided by this Purchase Order to the manufacturing information at the supplier including, but not limited to, lot number, manufacturing date, raw material and processing certifications etc. Once a serial number is applied to a part, it must not be removed or altered without written instructions to do so from the Buyer.

SQC20 – First Article Inspection Reports1) The supplier shall submit a First Article Inspection Report (FAIR) in accordance with the current

revision of AS9102 when the first shipment is made of the part on the PO.A. The first submittal must be a Full FAIR as defined in paragraph 3 below.B. Subsequent FAIRs may be Partial Fairs as defined in paragraph 5 below.

2) The products that are physically verified must be from the same production run as the remainder of product being verified by that FAIR. Excess products remaining from a previous production run must not be used.

3) A full FAIR submittal package must include:C. AS9102 Form 1 – A list of the applicable part numbers and sub-assemblies.D. AS9102 Form 2 – A list of raw materials, specifications and special processes.E. AS9102 Form 3 – A list of the required design features including the tolerances and drawing

notes as well as the actual measurement results.F. A ballooned drawing identifying each of the features on form 3.

4) A new full FAIR is required when any of the following occur:A. A change in the location of manufacture.B. A significant change in a numerical control program used to manufacture the component or

translation of the program to another media that can potentially affect fit, form, or function.


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C. A natural or man-made event, which may adversely affect the manufacturing process. Example a flood, fire or earthquake.

D. A lapse in production for two years or more. This lapse is measured from the completion of the last production operation to the actual restart of production.

5) Partial FAIRsA. A partial FAIR does not address all the features of a part. It only addresses features that

have changed or need to be verified since the last approved FAIR.B. At the supplier’s discretion, a partial FAIR may be used to document those changes.C. Conditions where a partial FAIR may be submitted include:

1. The revision number or letter has changed.2. When required as part of implementation of a corrective action.3. A change in manufacturing source(s), process(es), tooling or materials that can

potentially affect fit, form, or function.D. If multiple revisions to a drawing are being verified, they may be submitted on one partial

FAIR that combines the changes of each revision.E. A partial FAIR bay be based on another partial FAIR.F. No more than 2 partial FAIRs may be done before a full Fair is doneG. A partial FAIR may be used to address a rejection on a FAIR submittal. In that situation, only

the features that were rejected need to be addressed

7.4 Product Specific Inspection (SQC7) and Functional Testing (SQC15) RequirementsFor these product families, the supplier shall perform inspection and functional testing on each unit, which shall meet the following minimum requirements, as appropriate:

7.4.1 Printed Circuit Board Assemblies and Electronic DevicesThe supplier shall conduct the following inspections and tests, and meet IPC-6011, Class 3:

1) Coupon analysis (bare boards).2) Automatic optical inspection.3) Electrical tests for circuit continuity.

If the product contains software, the supplier shall also:

4) Conduct a functional test that ensures that the product meets specifications.

7.4.2 Electromechanical DevicesThe supplier shall conduct testing that ensures:

1) The product functions within its full, specified range of motion.


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2) The product moves from one end of its operation to the other in the specified amount of time (both directions).

3) Any parts that spin are balanced within specification.4) Electrical inputs over the Buyer defined range yield results that conform to the print and

technical specifications over the full range of motion.5) Outputs based on position yield conforming electrical values.

7.4.3 Wiring HarnessesThe supplier shall conduct and provide results for the following tests:

1) Continuity.2) Hi-Pot testing.3) Insulation resistance.

7.4.4 Pneumatic and Hydromechanical Devices1) The product functions within its full, specified range of motion.2) The product moves from one end of its operation to the other in the specified amount of time

(both directions).3) Hydraulic pressure input over the Buyer defined range yields results that conform to the print

and technical specifications over the full range of motion.4) Output load conforms to Buyer’s requirements.

7.4.5 Mechanical DevicesThe supplier shall conduct testing that ensures:

1) The product functions within its full, specified range of motion.2) The product moves from one end of its operation to the other in the specified amount of time

(both directions).3) Any parts that spin are balanced within specification.4) Mechanical inputs over the Buyer defined range yield results that conform with the print.5) Devices that will be pressurized or hold fluids are leak tested.

7.5 PPAP Approval Definitions7.5.1 Full PPAPBuyer has approved all required quality documents, including capability results (if required) and is confident that the supplier’s processes will yield conforming product. The supplier is approved to ship product for regular production after award of subsequent purchase order or Production Agreement (PA).

7.5.2 Interim PPAPThe Buyer has approved all conforming documentation, plus deviations to all required documentation that is incomplete or has discrepancies. The supplier is approved to ship product for regular production


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in limited quantities. Buyer will communicate the quantity on the approved Interim PPAP/FAI Deviation form (See Section 7 for a description of the process).

7.5.3 Rejected PPAPThe Buyer has determined that due to significant discrepancies, or inadequate quality documentation, the supplier’s product cannot be used. Therefore, the supplier is not approved to ship product.

8 Non-Conforming Material8.1 Definition Non-conforming product is any product that does not meet one or more of the requirements as defined on the drawing, including notes, referenced documents or standards.

8.2 SCARs If non-conforming material due to the supplier is identified at the Buyer’s facility, a Supplier Corrective Action Request (SCAR) may be issued.

If the statement at the top of the SCAR instructs the supplier to complete initial response and corrective actions, the supplier shall:

1) Within one business day, respond to the following on the SCAR form:a. Acknowledgement of the issue, and comment on the Problem Descriptionb. Provide a Return Material Authorization Number, Shipper Name, and any other shipping

information required to return the material to the supplier (if Buyer requests that the material is to be returned).

i. Supplier is responsible for paying for the shipment.c. Provide Immediate Actions that isolate the effects of the non-conformance from the

Buyer until corrective action is implemented. Documentation of this shall be included with all shipments, until the SCAR is closed.

2) Within ten (10) business days, the supplier shall provide a corrective action plan that is acceptable to the Buyer. All steps taken from root cause to corrective action verification shall be documented on the SCAR, including the following, at a minimum:

a. Identification and Verification of the root cause of the problemb. Identification and Implementation Plan for the Corrective Action(s)c. Validation Plan for the Corrective Action(s)

3) If reworking or replacing discrepant material, the supplier shall provide the RMA, SCAR, and Non-Conformance ticket numbers on the documentation when shipping the material to the Buyer.


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4) If the disposition of the material is for the supplier to sort it at the Buyer’s facility:a. Provide a representative to perform sorting of all parts at the Buyer’s facility, at their

cost. The representative shall have familiarity with the product and the ability to communicate with the supplier plant for containment and corrective actions.

b. The supplier’s measuring devices shall have proof of calibration.c. The supplier shall identify all sorted material to show either “Accepted” or “Rejected”

and label each container with part number, quantity, and date.

If the statement at the top of the SCAR instructs the supplier that it is a notification only, the supplier shall implement corrective actions, but not provide a response.

Regardless of the disposition of non-conforming material, the supplier will be responsible for a complete response to the corrective action request.

8.3 Third Party CertificationIf the Buyer discovers another identical defect prior to the implementation of a corrective action, the supplier may be required to implement third party certification of shipments with no additional cost or schedule changes to the Buyer.

8.4 If The Supplier is Aware of a Non-ConformanceIf the supplier becomes aware of a shipment of non-conforming product, or discovers non-conforming consigned material, they shall contact the Buyer’s SQE immediately. In addition, the Buyer encourages the supplier to participate in the Government Industry Data Exchange Program (GIDEP).

9 Request for Deviation from Requirements9.1 Situations Where a Deviation May Apply9.1.1 Supplier Requests to Deviate from RequirementsIf either of the two cases below apply, the supplier can request a deviation that would allow them to ship product that does not meet Buyer requirements, on a limited basis:

1) Supplier manufactures product out of specification (such as not meeting print tolerances, or technical specifications), but believes there are no negative effects.

2) Supplier has not completed, but believes the inadequacies will have no negative effects.

9.1.2 Buyer Requests to Deviate from RequirementsThe Buyer may request that the supplier deviates from requirements. In this case, the Buyer Supplier Quality Engineer will provide a completed Deviation Request form instructing the supplier what deviation(s) shall apply to the purchase order. . Also, when shipping the associated product, the supplier shall include a copy of the approved form.


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9.2 How to Request a Deviation1) Fill out the Deviation Request Form, found on the Buyer’s website:

https://virginorbit.com/supplychain, and forward it to the Buyer’s Supplier Quality Department for approval, at [email protected].

a. Complete the top section with all applicable information.b. In the next section, check the box that best categorizes the discrepancy, indicating the

number of parts affected, and provide a full description of the discrepancy.c. In the third section, name the discrepancy, and summarize plans to address it, along

with the target date. Then provide the other information indicated. The “Organization Authorized Signature” must be an actual signature (hand or electronic).

2) The Buyer’s SQE will review the request with the Buyer’s Engineering department and determine if the deviation is approved.

3) Do not ship the parts until the Deviation Request is approved

Note: The supplier must use the process above to request a deviation. Verbal or email requests are not acceptable.

9.3 Deviation Disposition1) If the deviation is approved:

a. The Buyer’s SQE will provide the approved copy to the supplier. This authorizes the supplier to ship material on a limited basis. See Section 6.5.2 above for details.

b. The supplier shall include a copy of the approved form with all associated shipments. If the deviation references multiple part numbers, the supplier shall include a copy of the deviation with each one.

c. Applicable documents such as inspection data and serialization shall be retained.2) If the deviation is rejected, the supplier shall:

a. In the first case in Section 7.1.1, correct the discrepancy and provide documentation proving that it has been corrected, prior to shipment.

b. In the second case in Section 7.1.1, complete, provide, and receive approval for all documentation, prior to shipment.

10 Proof of Capacity10.1 PurposeThe purpose is to verify that the supplier’s manufacturing process is capable of meeting the Buyer’s production rate on a sustained basis. This procedure may apply to suppliers of criticality 2 and 3 components and systems when both 1) It is called out on the PO and 2) Any of the following occur:

1) Production of a new design2) Buyer’s production requirements are significantly higher than what is stated in the current

purchase order


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mailto:[email protected]

https://virginorbit.com/supplychain


3) Significant process changes that may impact capacity4) Tooling and equipment moves to a new manufacturing location

10.2 MethodBuyer’s SQE will determine which method is applicable, which will be communicated on the purchase order:

1) Production run.a. The supplier conducts a production run. All sub-supplier data shall be provided to the

Buyer’s SQE, prior to the run (using the applicable Buyer form) for review.2) Documentation

a. The supplier provides documentation that shows that it has adequate capacity to meet Buyer’s requirements (using the applicable Buyer form). Documentation shall include data from sub-suppliers.

3) Exemptiona. Buyer determines that due to the type of product and manufacturing process, there are

no unacceptable capacity risks.

10.3 DurationThe duration will be sufficient to verify that the process can meet Buyer’s production requirements.

10.4 TimingIf a production run is required, it will be conducted after the supplier has attained Full or Interim PPAP approval.

10.5 ApprovalIf the Buyer’s SQE determines that the supplier has provided adequate evidence that it can meet production requirements, the Buyer’s SQE will sign, approve, and return the form to the supplier.

10.6 Corrective ActionIf the supplier fails to meet the requirements of this procedure, the Buyer SQE will issue a request for corrective action. A response shall be submitted to the SQE within two (2) business weeks from the date of issue. Upon full implementation and verification of the corrective action plan, the SQE will sign, approve, and return the applicable Buyer form to the supplier.

11 Other Requirements11.1 Design ChangesUnder no circumstance is the supplier allowed to change the design, or Bill of Materials (BOM) of a product, without prior written approval of Buyer If the supplier finds a design or BOM change necessary, the supplier shall request the change by completing the Buyer’s Supplier Design Change Request (SDCR) form and providing it to the Buyer’s SQE. If approved, the supplier may proceed with the change, but


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may not make any shipments until receiving PPAP approval from the Buyer’s SQE. See Section 6.1 for details.

11.2 Product ObsolescenceIf the supplier decides to obsolete a product, the Buyer shall be provided advanced notification of at least the lead time for new product. In addition, the supplier shall provide a plan to ensure seamless continuity with the new version:

1) Projected date of last shipment, along with the quantity.2) Plan to build bank of parts to satisfy Buyer requirements until new version is ready.3) Provide adequate quantities of the new version to the Buyer for evaluation and testing.4) PPAP/FAI Plan for new version.

11.3 Record RetentionThe supplier shall retain quality records for seven (7) years after the last delivery of products, unless otherwise specified on the purchase agreement or order. Prior to discarding, transferring to another organization, or destruction, the supplier shall notify Buyer purchasing in writing (at least 30 days’ notice) and give the Buyer the opportunity to gain possession. Upon request, the supplier shall deliver requested records to the Buyer within two (2) business days from time of request.

11.4 Material Traceability11.4.1 ResponsibilitiesThe supplier shall be responsible for creating and maintaining controlled documentation of product material traceability throughout all stages of receipt, production, and delivery. Traceability records shall be maintained throughout the life of the product, and shall be made available to the Buyer upon request.

11.4.2 Raw MaterialsRaw Materials shall be traced to their original material manufacturing lot / batch at a minimum. All raw material shipped to the Buyer that fulfills a purchase order individual line item shall be from the same heat lot.

11.4.3 Critical ComponentsFor critical components, process Information shall be traced to purchased components. At a minimum, this includes the operator, date performed, shift, manufacturing instructions used, use of validated equipment, identification of equipment used, BOM / design revision and configuration, resolution of any discrepancies, and record of any rework performed.

11.5 Shelf LifeUnless otherwise specified by the purchase order or agreement, all shelf life limited materials or products delivered to the Buyer shall have a minimum remaining shelf life of six months, or 75% of total shelf life, whichever is longer. Remaining shelf life is to be calculated from the Date of Shipment.


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11.6 Prevention of Use of Counterfeit MaterialThe supplier shall have a documented procedure in place that prevents the use of counterfeit material. Electronics manufacturing suppliers shall reference SAE AS5553, and distributors of electronic parts shall reference SAE AS6081 for guidance. To minimize the risk of using counterfeit material, the supplier should procure directly from original manufactures, and manufacturer-authorized distributors/resellers with evidence that parts were procured by the original manufacturer and have not been altered or misrepresented. The Buyer reserves the right to audit the procedure.

11.7 Protection of Electrostatic Discharge (ESD) Sensitive MaterialThe supplier shall have a documented procedure in place that protects ESD sensitive material, when appropriate. The supplier shall reference MIL-STD-1686, ANSI-S20.20, and EIA 625 for guidance. The Buyer reserves the right to audit the procedure.

11.8 Part Marking11.8.1 Criticality Level 3 ProductThe supplier shall mark the product in accordance with the drawings and technical specifications referenced by the purchase order.

11.8.2 Criticality Level 2 Product11.8.2.1 Design Provided by BuyerThe supplier shall mark the product in accordance with the drawings and technical specifications referenced by the purchase order.

11.8.2.2 Design Provided by SupplierThe supplier shall mark the product in accordance with the latest revision of ISO 28219.

11.8.3 Criticality Level 1 ProductThe supplier shall mark the product in accordance with the latest revision of ISO 28219.

12 Supplier ScoringIn order to rate the performance of the supplier, the Buyer’s SQE and purchasing agent will monitor the following performance metrics:

1) On time delivery2) Quality escapes3) Number of corrective active requests4) Corrective action responsiveness


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The Buyer may choose to alter the selection of required metrics. Quality scores will be combined with scores from purchasing and materials to make up the entire supplier score. They will be available to the supplier. Scores will be used by the Buyer to measure performance and may impact future decisions regarding sourcing.

13 Supplier Development13.1 Program DescriptionIf a supplier’s scores do not meet our minimum requirements, they may be placed in our Supplier Development Program. This will involve regular reviews of the action plans to improve quality, delivery, and cost issues, until performance improves to acceptable levels. It may also involve audits of the supplier’s processes that impact the Buyer.

13.2 Suppliers AuditThe Buyer reserves the right to conduct periodic audits at the supplier’s facilities. The purpose will be to continuously ensure the capability of the supplier to control quality and to deliver conforming product on time. The supplier will be responsible for implementing corrective actions for any audit findings. In addition, if the Buyer becomes aware of any significant changes with a supplier (quality, leadership), the supplier may be subject to an immediate audit.

14 Reference Documents AS9100 - Aerospace Standard - Quality Management Systems - Requirements for Aviation, Space

and Defense Organizations AS9102 – Aerospace First Article Inspection Requirement TS16949 - Quality management systems - Particular requirements for the application of ISO

9001:2008 for automotive production and relevant service part organizations ISO9001 - Quality Management Systems — Requirements SMC-S-003 - Space and Missile Systems Center Standard - Quality Assurance for Space and

Launch Vehicles SAE AS5553 - Counterfeit Electronic Parts; Avoidance, Detection, Mitigation, and Disposition MIL-STD-1686 - Electrostatic Discharge Control Program for Protection of Electrical and

Electronic Parts, Assemblies and Equipment ANSI-S20.20 - Parts, Electrical and Electronic, Assemblies and Equipment, Protection, for the

Development of an Electrostatic Discharge Control Program EIA 625 - Requirements for Handling Electrostatic Discharge Sensitive Devices ISO 28219:2009 - Packaging - Labelling and direct product marking with linear bar code and two-

dimensional symbols Certificate of Conformance ( C of C) L1-743F004_02 Available at VirginOrbit.com/Supply Chain Deviation Request Form L1-743F006_ Available at VirginOrbit.com/Supply Chain


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Process Flow Diagram L1-743F007_ Available at VirginOrbit.com/Supply Chain Process Failure Modes Effects Analysis L1-743F008_ Available at VirginOrbit.com/Supply Chain Gage Repeatability and Reproducibility L1-743F010_ Available at VirginOrbit.com/Supply Chain Process Quality Control Plan L1-743F009_ Available at VirginOrbit.com/Supply Chain Supplier Quality Requirements.L1-743I003_ Available at VirginOrbit.com/Supply Chain


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