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Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 1
TEAM:TEAM: T T ogetherogether
E E achach
A A chievechieve
MMoreore
Working in the Working in the Team EnvironmentTeam EnvironmentSunday, June 7, 2009Sunday, June 7, 2009
Michel [email protected]://www.beaulieumichel.com
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 3
IntroductionIntroduction
A team is a group of people– Who works together,
– To accomplish specific, common goals.
Members share responsibility for the tasks.Members depend upon one another to
achieve the goals and the objectives.
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 4
Sport Team Distinguished Club Program
TM Club
General ManagerHead Coach
Training TLIby all club officers
President
Training Coach Education: CC, CL, AC, AL, …
VP Education
Field / Stadium Attendant
Guest receptionMeeting logistic
Sergeant at Arms
Scouting / Recruiting New Members 4+4
VP Membership
Promotion / Media New Members 4+4
VP Public Rel.
Score & Statistics Roster, Officers List
Secretary
Tickets & Salaries Dues Submission Treasurer
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 5
Agenda Agenda
Five Critical Areas Developing team relations Encouraging commitment (exercise) Building trust-- Break --
Fostering collaboration Resolving conflict (exercise)
TE-OH #2mod
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 6
Teams BenefitTeams Benefit
individual members the leader the organization
Developing Teams Relations - TE-OH #1
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 7
Teams members must Teams members must feel they …feel they …
Belong Have power Have access to resources Can speak freely
Can participate in planning, doing and leading
Developing Teams Relations - TE-OH #3
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 8
Exercise 1 (1 of 2)Exercise 1 (1 of 2)You are on the Team of the incoming club officers. The quality of your Toastmasters Club Meetings has
declined in the past few months. Only nine or ten members attend regularly and often those scheduled for meeting roles don’t even show up.Programming in weak.
Your club leaders have asked you and the others Club members to help the Club improve its meetings.
Why is it in your best interest to commit to your team and its goals?
Use WIIFM
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 9
Exercise 1 (2 of 2)Exercise 1 (2 of 2)Please organize in teams of 5 to 7 peopleChoose a leader / representativeAssign a number to each Team Member1, 2, 3, 4, …
alone: (2 minutes) list your ideasas a team: (5 minutes) to consolidateall together: exchange ideas
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 10
Teams are an effective means Teams are an effective means of reaching goals! ( 1 of 2 )of reaching goals! ( 1 of 2 )
The task have to be done by someone else
The task is too big for one personThe task requires many areas
of expertiseThe results have to be predictable
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 11
Teams are an effective means Teams are an effective means of reaching goals! ( 2 of 2 )of reaching goals! ( 2 of 2 )
The Master Mind principle:– Coordination of knowledge and effort, in a
spirit of harmony, between two or more peoplefor the attainment of a definite purpose.
The psychic aspect:– No two minds ever come together
without, thereby, creating a third invisible, intangible force which may be likened to a third mind.
From ‘Think and Grow Rich’By Napoleon Hill
Mind
Mind
Mind
Mind
Mind
Mind
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 12
Teams members build trustTeams members build trust
Communicating openly/honestly Listening to/respecting
others’ opinions Demonstrating commitment Demonstrating ability to learn Displaying loyalty
Building Trust - TE-OH #6
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 13
Leaders Earn Trust By …Leaders Earn Trust By …
1. Communicating openly/honestly2. Listening to/respecting
others’ opinions3. Being loyal4. Being decisive, fair, consistent
Building Trust - TE-OH #7
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 14
Break Break – –
10 minutes10 minutes
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 15
TEAM:TEAM: T T ogetherogether
E E achach
A A chievechieve
MMoreore
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 16
IntroductionIntroduction
A team is a group of people– Who works together,
– To accomplish specific, common goals.
Members share responsibility for the tasks.Members depend upon one another to
achieve the goals and the objectives.
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 17
Sport Team Distinguished Club Program
TM Club
General ManagerHead Coach
Training TLIby all club officers
President
Training Coach Education: CC, CL, AC, AL, …
VP Education
Field / Stadium Attendant
Guest receptionMeeting logistic
Sergeant at Arms
Scouting / Recruiting New Members 4+4
VP Membership
Promotion / Media New Members 4+4
VP Public Rel.
Score & Statistics Roster, Officers List
Secretary
Tickets & Salaries Dues Submission Treasurer
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 18
Agenda Agenda
Five Critical Areas Developing team relations Encouraging commitment (exercise) Building trust-- Break --
Fostering collaboration Resolving conflict (exercise)
TE-OH #2mod
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 19
Communication TipsCommunication Tips Share information Provide feedback / motivation Encourage participation
Communicate directly Keep it simple Explain Use the right medium
Fostering Collaboration -TE-OH #4
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 20
Team Leaders Provide Team Leaders Provide StructureStructure
1. Ensure authority matches responsibility
2. Establish roles / accountability3. Define boundaries4. Identify expectations
Fostering Collaboration - TE-OH #5
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 21
Conflict occurs whenConflict occurs whenpeople have …people have …
Differing: needs objectives values
Resolving Conflict - TE-OH #8
Differing expectations Differing perceptions Unwillingness to resolve conflict
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 22
Approaches to ConflictApproaches to Conflict
1. Avoidance2. Accommodation3. Win / Lose4. Compromise5. Consensus (Win / Win)
Resolving Conflict - TE-OH #9
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 23
Reaching a ConsensusReaching a Consensus
1. Encourage everyone to speak2. Emphasize agreements3. Determine seriousness
of objections4. Continually sum up
agreement areasResolving Conflict - TE-OH #10
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 24
Exercise 2 (1 of 2)Exercise 2 (1 of 2)You are on the Team of the incoming club officers. Your Toastmasters Club has 35 members, with 30 attending
meetings regularly. The club meets weekly for an hour at noon and each meeting features three prepared speeches.In the past few months, several members have been giving speeches that were not based on manual projects.
Other members who are trying to complete the basic Communication and Leadership program manual and begin working in the advanced manuals have complained.
The members who prefer giving non-manual speeches claim the right to give any type of speech they want. The members who are working in the manuals say that only manual speeches should be permitted, since everyone joined the Club to learn speaking skills and the manuals help them to do so.
The Club Executive Committee has asked “All Club Members” to resolve the problem.
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 25
Exercise 2 (2 of 2)Exercise 2 (2 of 2)Please organize in teams of 5 to 7 people Choose a leader / representative Assign a number to each Team Member 1, 2, 3, 4, …
All odd (1, 3, 5, …) players are for non-manual speeches All even (2, 4, 6, …) players are for manual speeches only
as a team: 5 minutes to get every one point of view as a team: 5 minutes to reach a consensus all together: exchange ideas on the solution all together: discuss the process
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 26
Provide Training (1 of 2)Provide Training (1 of 2)Two-Way Communication
–Seek first to understand then to be understood (S. Covey)
Conflict resolution (Negotiation)–Win-Win when possible
Problem solving–Encourage application of
Master Mind principle
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 27
Effective meetings–Agenda and minutes
Organizing (preparation)–Important and Urgent
Provide Training (2 of 2)Provide Training (2 of 2)
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 28
SummarySummaryWhat did we learn?
– Teams are an effective way to achieve goals
– Teams need leaders– Team building requires commitment,
ideas and efforts– Team members training improve results
How are you going to apply your skills?– See & know => do & remember => teach & understand
Feedback of training session
Sunday, June 7, 2009June 2009 - Toastmasters Leadership Institute 29
TEAM:TEAM: T T ogetherogether
E E achach
A A chievechieve
MMoreore