Summit Education Session March 21, 2006. INVOCATION

Summit Education SessionSummit Education Session

March 21, 2006March 21, 2006

INVOCATIONINVOCATION

AgendaAgenda• WelcomeWelcome• Progress on Learning PlansProgress on Learning Plans• Highlights from an Action Learning Highlights from an Action Learning

Project TeamProject Team• Crucial ConversationsCrucial Conversations• Advocate’s Culture of Safety InitiativeAdvocate’s Culture of Safety Initiative• Closing RemarksClosing Remarks

Learning Plan Update*Learning Plan Update*

The overwhelming majority of you indicatedThe overwhelming majority of you indicatedthat the 360 provided you with valuable insight.that the 360 provided you with valuable insight.

97% Submitted learning plans based on the 97% Submitted learning plans based on the 360 feedback you received 360 feedback you received

95% Met with your One Up’s to get their input 95% Met with your One Up’s to get their input into your learning plans into your learning plans

*Based on internal tracking and survey information*Based on internal tracking and survey information

A Couple Questions for You….A Couple Questions for You….

What percentage of your learning What percentage of your learning plan have you executed?plan have you executed?

What are you going to doWhat are you going to doto ensure that you finish asto ensure that you finish as

strongly as you started?strongly as you started?

What it Takes to Finish Strong…What it Takes to Finish Strong…

Experiential, 70%

Education, 10%

Relationships, 20%

Nancy Durbin Nancy Durbin Summit Leader and Summit Leader and

Director of Parish Nurse MinistryDirector of Parish Nurse Ministry

Action Learning Projects Action Learning Projects (ALPs)(ALPs)

Action Learning Projects (ALPs)Action Learning Projects (ALPs)

– Sponsored by and provide exposure to Sponsored by and provide exposure to Executive LeadershipExecutive Leadership

– Allow Summit Leaders to participate in real Allow Summit Leaders to participate in real time, strategic level projectstime, strategic level projects

– Provide opportunities to impact the system Provide opportunities to impact the system while working on critical leadership skillswhile working on critical leadership skills

First Action Learning Project TeamFirst Action Learning Project Team

Do Not Resuscitate (DNR)Do Not Resuscitate (DNR)– Multi-discipline group that crossed sites, levels, Multi-discipline group that crossed sites, levels,

clinical and non-clinicalclinical and non-clinical

The Team’s Work Included: The Team’s Work Included: – A review of the DNR Policies at all sitesA review of the DNR Policies at all sites– A comprehensive literature reviewA comprehensive literature review– Benchmarking against best practicesBenchmarking against best practices

DNR Project Outcomes:DNR Project Outcomes:

•Explored the feasibility of a system wide DNR PolicyExplored the feasibility of a system wide DNR Policy

•Drafted a potential system wide policyDrafted a potential system wide policy

•Presented their proposal directly to Lee SacksPresented their proposal directly to Lee Sacks

•Made recommendations on how to implementMade recommendations on how to implement

•Wrote a white paper and submitted it for publication Wrote a white paper and submitted it for publication in Advocate’s eJournalin Advocate’s eJournal


Do Not Resuscitate (DNR) Project Members:Do Not Resuscitate (DNR) Project Members:

Susan Gullickson, D. Min. Susan Gullickson, D. Min. Supervisor, Mission & Spiritual CareSupervisor, Mission & Spiritual Care

William D. Rhoades, DOWilliam D. Rhoades, DODivision Chief GeriatricsDivision Chief Geriatrics

Consider Applying For an Alps Consider Applying For an Alps Project TeamProject Team

...…

Crucial ConversationsCrucial Conversations

Todd KingTodd KingVital SmartsVital Smarts


Todd KingTodd KingVital SmartsVital Smarts

Donna Willeumier, Administrator Donna Willeumier, Administrator Safety and Regulatory ComplianceSafety and Regulatory Compliance

How Crucial Conversations Supports How Crucial Conversations Supports Advocate’s Advocate’s

Culture of Safety InitiativeCulture of Safety Initiative

Culture:The shared values and beliefs of individuals

in a group or organization

Culture Shared Values& Beliefs

Shared Values& Beliefs Our Behaviors

Our Behaviors Outcomes

=

CSI Diagnostic Assessment: What It CSI Diagnostic Assessment: What It Told Us About Our CultureTold Us About Our Culture

Interviews, survey comments, common causeInterviews, survey comments, common causeanalysisanalysis

– Opportunities for crucial conversations Opportunities for crucial conversations

• Comfort level of asking questionsComfort level of asking questions• AccountabilityAccountability• TeamworkTeamwork

– Crucial conversations do occurCrucial conversations do occur

Enhancing CSI Tools Enhancing CSI Tools with Crucial Conversationswith Crucial Conversations

• Clarifying QuestionsClarifying Questions

• (ARCC) (ARCC) AAsk, sk, RRequest, Voice a equest, Voice a CConcern,oncern,

CChain of Commandhain of Command

• Peer Coaching & Peer CheckingPeer Coaching & Peer Checking Real time feedback 5:1 ratioReal time feedback 5:1 ratio

““Stop” for the Safety of:Stop” for the Safety of:

The CommunicationThe CommunicationThe PatientThe Patient

Patient Safety Patient Safety Crucial ConversationsCrucial Conversations

Common Goals:Common Goals:

Achieving ResultsAchieving Results– Becoming a: Becoming a:

• High ReliabilityHigh Reliability• High Performing OrganizationHigh Performing Organization

Closing CommentsClosing Comments

Bill SantulliBill SantulliExecutive Vice PresidentExecutive Vice PresidentChief Operating OfficerChief Operating Officer

Action Learning Projects (ALPs)Action Learning Projects (ALPs)Available on AlexAvailable on Alex

1.1. System Strategy AlignmentSystem Strategy Alignment2.2. Preparation of Imaging Center Plan for Preparation of Imaging Center Plan for

Capital ReviewCapital Review3.3. Feasibility Plan for South Sub Day Feasibility Plan for South Sub Day

SurgerySurgery

4.4. EICU StrategyEICU Strategy

Action Learning Projects (ALPs)Action Learning Projects (ALPs)Available on AlexAvailable on Alex

5. Graduate Medical Education Strategic 5. Graduate Medical Education Strategic PlanPlan

6. System Strategy for Diagnostic Testing6. System Strategy for Diagnostic Testing

7. Update the Tinley Park Strategic Plan7. Update the Tinley Park Strategic Plan


For additional information including:For additional information including:• Project descriptionsProject descriptions• Project requirements andProject requirements and• Application instructionsApplication instructions

Go to: Go to: The Alex Home PageThe Alex Home Page Look for the Summit Leadership LinkLook for the Summit Leadership Link Click on the ALPs tabClick on the ALPs tab

Crucial Conversations: Next StepsCrucial Conversations: Next Steps

The content we heard today The content we heard today is not rocket science.is not rocket science.


Question:Question:

What are the issues that What are the issues that we need to have crucial conversationswe need to have crucial conversationsabout in order to make the shift to a high-about in order to make the shift to a high-reliability, high-performing organization?reliability, high-performing organization?


Here is what I think it will take to make Here is what I think it will take to make the shift…the shift…

We will need to We will need to havehave the courage the courageto honestly confront the realityto honestly confront the reality

of our current performance.of our current performance.


Take Away:Take Away:• Over the next two weeks, engage in Over the next two weeks, engage in one crucial conversation of your ownone crucial conversation of your own

• Be prepared to share the outcome of Be prepared to share the outcome of that conversation on the next quarterly that conversation on the next quarterly Summit surveySummit survey

Closing PrayerClosing Prayer

Documents

Summit Education Session March 21, 2006. INVOCATION