Summers Pre-Project Presentation

© 2009 Wipro Ltd - Confidential

Project Proposal

“Wipro Summer Internship”

© 2009 Wipro Ltd - Confidential2 © 2009 Wipro Ltd - Confidential2

IT, BPO, R&D Services,Consulting Services

Wipro Technologies Wipro Infotech

US, Europe & JapanIndia, Middle East,

Australia, South East Asia

Revenue : 68 % Revenue : 19 %

Consumer & Institutional Products

Wipro Consumer Care & Lighting

Personal Care, Baby Care & Wellness Products;

Domestic & Institutional Lighting; Furniture

& Switches

Revenue : 7 %

Wipro GE Healthcare - JV with General Electric. Healthcare Equipment and Solutions. Leader in South Asia. Global COE for Engineering and Manufacturing for GE Healthcare. (Revenues not consolidated in Wipro Ltd revenues)

Infrastructure & Ecological

Engineering

Wipro Infrastructure Engineering

Hydraulic Cylinders & Products; Ultra Pure Water

Treatment Systems & Solutions; Clean Energy

Systems & Solutions

Revenue : 6 %

Wipro - Today


Global foot prints of WIPRO

Indicative Map - not drawn to scale

America:Revenue share (USA): 44 %

No. of employees: 8 %

Rest of World:Revenue share: 8 %


Europe:Revenue share: 24 %


India:Revenue share: 24 %


Global Footprint

Serving customers in 50+ countries Presence in 35+ countries Global workforce comprising of 50+ nationalities Investors from 24+ countries


A Structured Learning Process

WiSE Program


Wipro Projects for 2010


• Projects in any of the wipro companies Wipro Consulting Services Wipro Consumer Care and Lighting Wipro Technologies Wipro Infotech Wipro BPO Wipro Infrastructure Engineering

• Are of Projects :- Corporate Finance, Consulting, Marketing and Sales, Clean Technology, Business Strategy, Mergers and Acquisitions, IT services

Projects for WiSE 2010


WiSE Program Schedule


• Return on Equity 25.6%•

Return on Assets 16.0%•

Return on Invested Capital 24.0%•

Gross Profit Margin 33.9%•

Pre-Tax Profit Margin 19.3%•

Post-Tax Profit Margin 16.9%•

Net Profit Margin (Total Operations) 16.9%•

R&D as a % of Sale 0.2%•

SG&A as a % of Sales 12.0%•

Debt/Equity Ratio 0.07

Financial Ratios (5 years Average)


“The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.”

Service Support

• Service Desk / Service Request Management• Incident Management• Problem Management• Change Management• Release Management• Configuration Management

IT Infrastructure Library


• Service Desk / Service Request Management

• Incident Management• Problem Management• Change Management• Release Management• Configuration Management

Service Support


OPERATIONS MATURITY-A New Paradigm for Optimizing IT’s Value

What is Operations Maturity ?

“Operations maturity is a key measure of how well an organization’s IT operations are run. Standardizing processes is an essential step toward ideal operations maturity. A new model provides a structured, synergistic view of this field, helping organizations benchmark performance. It serves as a roadmap defining where an organization needs to improve systems management.”

My Preferred Project


IT spending is too high Tangible returns from existing spending levels are

mostly unrealized Budget freezes or slashes are necessary to control IT

costs To impose budget discipline Wipro BPO Wipro Infrastructure Engineering

• In Simple words Operations Maturity is done to fully leverage existing IT resources and maximize the return on (judicious) IT investment. In other words, it is used to both control our IT costs and increase the performance of our IT operations.

Why Operations Maturity ?


Standardization of Processes Automation of ProcessesSkilled Problem Resolution Quality of Service Standardization of Hardware and Software

IT Asset Consolidation and Sharing

Operations Maturity Model


• Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. By: Pollard, Carol; Cater-Steel, Aileen.)

• The re-structuring of the information technology infrastructure library (ITIL) implementation using knowledge management framework. By: Mohamed, Mirghani S.; Vincent M. Ribière; O'Sullivan, Kevin J.; Mohamed,

• ITIL: What It Is And What It Isn't. By: Marquis, Hank.

• Applying ITIL To Application Performance Management. By: Sevcik, Peter

• ITIL Adoption Moves into U.S. Mainstream. Computer Economics Report, Jul2007, Vol. 29 Issue 7,

• CHALLENGES GENERATED BY THE IMPLEMENTATION OF THE IT STANDARDS COBIT 4.1, ITIL V3 AND ISO/IEC 27002 IN ENTERPRISES. By: Năstase, Pavel; Năstase, Floarea; Ionescu, Corina.

• Infocrossing. : Operations Maturity Model

References

© 2009 Wipro Ltd - Confidential

Thank You

Documents

Summers Pre-Project Presentation