SUMMER INTERN HANDBOOK ‐ 2019 

 Cuyahoga Community College 

 

Contents   

 HANDBOOK CONTENTS 

Welcome  2 

What is an Internship?  3 

Compensation and Benefits  4 

Your First Day  5 

Setting Goals  7 

During Your Internship  8 

The Last Day  15 

After Your Internship  16 

Notes  17 

Appendix: Internship Resources  19            

 1 

Welcome!     

A note from Dr. Sandy McKnight Associate Vice President of Access Learning and 

Success        

 

On behalf of the Career Center, I would like to take this opportunity to congratulate you on your 2019 Summer Internship! We are delighted that you were selected to participate in this program. 

As an intern, you will gain valuable real‐world experience and link classroom learning to an actual workplace environment. Landing an internship is also a great way to learn new skills and gain industry knowledge. Additionally, you have the opportunity to develop an expanded network of professionals, which is priceless. 

This guide was developed to assist you with making a seamless transition into your internship. We want you to feel prepared and equipped to be successful. This guide outlines many of the frequently asked questions that students’ have, as well as provides helpful tips for a positive intern experience. 

Thank you again for your participation in this internship program. We look forward to hearing about your experience. 

Sincerely, 

Sandy McKnight, Ed.D.    

2 

 

What is an Internship? 

At this point, you probably have an idea of what an internship is. For college students, an internship is the opportunity to get experience in a professional environment and apply what you are studying in a real world setting. 

  

in∙tern∙ship ˈinˌtәrnˌSHip/ 

Noun 

internship; plural noun: internships 

the position of a student or trainee who works in an organization, sometimes with or without pay, in order to gain work experience or satisfy requirements for a qualification. 

  

During this experience you will be working with an internal department at Cuyahoga Community College, or with one of our external partners learning more about your career choice. This is a paid opportunity where you will set learning objectives and be evaluated on your areas of growth and opportunities for improvement. This internship will provide you with the chance to: 

• Apply what you are learning in the classroom 

• Cultivate new skills 

• Develop personally as a professional     

 

3 

Compensation and Benefits You will be compensated for the work that you do during your internship. Your compensation package includes the following: 

$10 an hour for up to 100 hours worked 

You will receive $10 an hour. Don’t forget about taxes! Your $10/hours will be taxed, plan accordingly. Timesheets must be submitted following the payroll schedule outlined during onboarding. To access your timesheet, you will log on to My Tri‐C Space, click the ‘Student Employee’ tab and then click the pay period under ‘Time Reporting’. You will be paid according to payroll schedule noted below: 

 

Time Sheet Due  Pay Date 

May 31, 2019  June 14, 2019 

June 14, 2019  June 28, 2019 

June 28, 2019  July 12, 2019 

July 12, 2019  July 26, 2019 

July 26, 2019  August 9, 2019 

 August 9, 2019  August 23, 2019 

 

One summer class (up to four credit hours) 

At this point you should be registered for your summer class. You are responsible for any lab or class fees associated with the course. It is your responsibility to check your account for these fees. Failure to pay for these fees could lead to you being dropped from the course. 

One book (up to $125) 

Books may be purchased any time after May 17, 2019 at the Barnes and Noble Campus Bookstores. This benefit is limited to a BOOK only. When you go to check out, indicate that you have a THIRD PARTY PAYER on your account. DO NOT USE YOUR TRI‐C CARD. 

If you have purchased your book already, please complete and submit the 3rd Party Reimbursement Form (See Appendix) by Wednesday, July 31, 2019. No exceptions. 

 

4 

Your First Day The first day of any new job can be an anxiety provoking experience. Despite typical first day nerves, it is important that you make a good first impression. The following tips will help you be successful on your first day and beyond. 

Paperwork 

At this point, your paperwork should have been completed with our HR department. If you have any outstanding items you will need to make arrangements with Human Resources. For assistance, contact your HR representative. 

What to Bring? 

While you don’t want to look like you are moving into your new internship, it is important to bring some essential supplies on the first day. Here are some suggested items to bring: 

• A small backpack or professional bag

• Your Tri‐C identification card and your Driver’s License

• Name badge

• Folder to keep organized

• Copy of your job description

• A pen

• Water bottle

• A packed lunch (just in case)

• A little cash (just in case)

Transportation and Parking 

RTA U‐Pass is available during the summer. If you plan to drive, budget funds accordingly; talk with your supervisor about where to park and any fees that may be associated with parking. It’s not a bad idea to figure out a reliable route and where to park prior to your first day. 

5 

Your First Day 

Arrival 

First impression is everything. You will want to make sure you are on time for the first day (and EVERY day!) of your internship. On time to work is: 

10 –15 minutes early! 

You will want to check‐in if there is a receptionist in your department. If not, you will want to find your supervisor and let him/her know you have arrived. 

Questions to Ask on the First Day 

You’ll be working directly under a supervisor or a couple of supervisors. To ensure your experience goes smoothly, communication and an understanding of their management style is key. If you have not addressed these topics with your supervisor, you will need to. This will help you to initiate a solid working relationship. 

• What is the schedule for my internship? (5 week, 10 week, days/hours,etc.)

• What time do you want me to arrive every day?• What time do you want me to work until every day?• When would be the best time for me to take my lunch break? (ifapplicable)

• If I am going to be absent, how would you prefer that I notify you?• How do you want me to check in with you throughout the day?• Should I wait for you to assign me work or should I continually check into see if there’s anything that needs my attention?

• How would you prefer me to submit completed projects?• Are there any policy handbooks I should review?

• What should I avoid doing?

Additionally, you will want to have some conversation about how your performance* will be evaluated, goals and outcomes for your internship, and how feedback will be given. 

*See evaluation form in the appendix of this handbook 6 

Setting Goals (SMART Goals) 

A vital part of being successful at anything is setting S.M.A.R.T Goals along the way. Here are a few tips that will help with establishing goals. 

Specific (simple, sensible, significant) 

Measurable (meaningful, motivating) 

Achievable (agreed, attainable). 

Relevant (reasonable, realistic and resourced, results‐based) 

Time bound (time limited, timely, time‐sensitive) 

Thinking about these terms in relation to your internship may produce these results: 

Specific 

Make sure to put reasonable perimeters around your goals. For example; wanting to do “good” at an internship isn’t a detailed enough goal because there is no cause or effect. A better example would be to state that you want to receive a strong recommendation letter. 

Measurable 

Your goal should always come with some form of statistical accountability. When you set measurable goals it allows you to subconsciously create benchmarks in order to better verify or analyze success later. 

• Example: Assist at least 10 students in the completion of their MyPlan assessment and 10 students to become proficient in the use of the Virtual Job Shadow tool by June 30, 2019. 

Attainable/ Achievable 

When setting a goal optimism is good, but realism is better. We would all like to believe anything is possible (which it is), but based on history, time, and other uncontrollable variables some things are just more likely to happen. By setting small realistic goals, you help maintain pace and desire towards the larger objective. 

Relevant 

In the era of YouTube and other varied short entertainment, it’s easy to get scatter brained. This is the worst when setting goals. Making sure the objectives align, and aren’t contradictory are important. 

Time Bound 

Staying in line with the measurability components of a S.M.A.R.T Goal. Setting time based or deadline driven goals are important. You are more likely to commit and complete tasks when you either decided how long it should take or when it should be completed.                                                                                                                                                                                   7 

                     

  During Your Internship Attendance 

Don’t forget, on time to work is: 

10 –15 minutes early 

Arriving early will give you the opportunity to get in and settled before your responsibilities begin for the day. It is important not to rush out at the end of your scheduled shift. 

 Your internship experience is 100 hours. We expect that you report on time for your scheduled hours. It is not appropriate to call off unless there is an unavoidable circumstance. Completing homework for your summer class, is NOT a reason to call off. Additionally, it is your responsibility to alert your supervisor if you will not be reporting for a scheduled shift. Failure to do so can result in termination. 

 

Appearance 

Your supervisor will probably discuss what is acceptable in regard to dress and appearance. Take the extra time in the morning to dress your best, even if you only have a few key pieces. Get creative and wear them in different ways throughout the work week. Showing up sloppy, wrinkled or too casual sends the message that you don’t take your internship seriously. 

While you do not have to go out and purchase an entire wardrobe, your clothing should be professional and appealing. Keep it simple and avoid bringing attention to yourself for the wrong reasons. Also limit your “scents” as some people are allergic to strong smells/odors. 

We have provided a polo shirt for you to wear, but it is NOT required for you to wear every day. 

  

Ask Questions 

One thing that we continually hear from employers is that students are afraid to ask questions for fear that they will look like they “don’t know what they are doing” or even worse, “look stupid”. It’s always best to ask and get clarification. An extra two minutes spent asking questions can often save you several hours of work and can ensure that the final product is something both you and your supervisor will be pleased with. 

  

 

8 

During Your Internship 

Keep a Positive Attitude 

Your attitude is your settled way of thinking, behaving, and acting. During your internship you will want to make sure you demonstrate a “can‐do” attitude, a positive spirit, a willingness to complete any task assigned, and a readiness to be cooperative. Additionally, you will want to be considerate of the ideas and needs of others. Your goal is for other people to genuinely enjoy working with you. 

Now is the time to begin managing how you communicate in a professional environment. It’s critical to be a good listener and a civil conversationalist. That means considering other peoples’ views even if they differ from your own. You want to let others speak and be heard. 

A positive attitude is demonstrated in someone who is prompt, upbeat, on time, team oriented, and willing to go the extra mile. Individuals with a negative attitude tend to be late, tardy, rude, or indifferent. A negative attitude can destroy the morale of an entire group of people. Don’t be THAT person! 

 Get to Know Who You are Working With 

Through your internship you will be meeting lots of new people. Always introduce yourself with a smile and firm handshake. Try to learn and use the names of the people working in your department. At this point, you will want to take the opportunity to network and build business connections. 

 Be Prepared 

Come to your internship with the materials you need each and every day. That includes your journal, a pen, and a folder to keep your materials organized. If you are invited to attend a meeting(s) you should always bring a pen, notebook, and print the agenda ahead of time. 

 Cell Phone Usage 

It is still best practice to avoid cell phone use when on the job. If it is necessary for you to check your phone during the day, talk with your supervisor. Texting, playing games, perusing Facebook, are not internship or professional work activities. You do not want to get docked for excessive cell phone use or have your phone hinder you from completing tasks. If you have to take a call, step out of the office and keep the conversation brief. 

9 

During Your Internship  

Managing Your Social Media Use 

Social media is now a large part of our everyday lives. With an exciting opportunity like your new internship, it may be tempting to want to document your experience on social media. What’s important to remember is that it’s not just what you post, it is when you post it. If your manager happens to check your social media account (which they probably will), and they notice a spike in your postings during your scheduled internship hours, you may be in trouble. Social media use during the workday is often frowned upon, even when you are on breaks. 

Never say anything negative about the company, boss, or coworkers via social media. Snapchatting your boss’s crazy wardrobe choice could also land you in hot water, even if you think it’s temporary. The Career Center can share plenty of examples of when social media has resulted in negative consequences for students. We would also recommend avoiding interaction with co‐workers on all sites except LinkedIn. 

  

Your Personal Brand 

Your personal brand is what people say about you when you are not in the room. Once you take a professional opportunity, your brand becomes the way you represent yourself to others. This will follow you from job to job throughout your working career. Carefully monitoring your brand means you take the following action: 

• You are prompt, polite, and courteous 

• Your social media presence is managed in a way that reflects your professional goals (even personal sites) 

• You dress professionally and play the part during your internship 

• You keep your work station neat and orderly 

• You go above and beyond to exceed your managers expectations 

• You avoid the drama in the workplace 

• You demonstrate a willingness to learn and you are coachable   

10 

During Your Internship 

Career Center Contact 

Through the duration of your internship, you will have contact with a Career Center team member. We will be reaching out to make sure you are getting settled in your internship, to answer questions, and to collect feedback about your internship experience. 

We are your advocates and allies should any concerns arise. If you do experience any conflict or have concerns, it’s always best to work directly with your manager. If you feel that you would like our support, reach out to your assigned Career Coach. Note that this person may not be based at your home campus. You will receive a card during onboarding that contains the name and contact information of your assigned coach. For your reference, here is the contact information for each staff member working with interns:  

• Maria Brathwaite, East Campus Career Center, (216) 987‐3086 • Supporting Students at East Campus, and Metro Recording Arts Department   

• Eric Norris, Metro Campus Career Center,  (216) 987‐2521 • Supporting Students at Metro Campus  

 

• Dennis Joyce, West Campus Career Center, (216) 987‐5031 • Supporting Students at District, Jerry Sue Thornton Center, and  Manufacturing Technology Center (MTC) 

 

• Maria Selos, West Campus Career Center, (216) 987‐5579 • Supporting Students at West Campus, Brunswick, and Metro Student Production Office 

 

• Alison Ivey, East Campus Career Center, (216) 987‐2822 • Supporting Mandel Scholars College‐wide  

• Caroline Walker, Westshore / CCW Career Center, (216) 987‐2067 • Supporting Westshore and CCW Students 

 

• Maya Walsh, Metro  Campus Career Center, (216) 987‐4416 • Supporting Students at External Employers 

 

• Nanci Coleman, West  Campus Career Center, (216) 987‐5576 • Supporting Students at External Employers 

 

•  Claudia Motiu, West Campus Career Center, (216) 987‐2893 • Supporting Students at External Employers    

Please speak with your assigned Career Center contact should you have questions. If you need to stop by the Career Center, we will be happy to answer any questions or concerns that you have. 

 

                Professional Development Sessions – Attendance Required! This summer you are required to attend at least ONE professional development workshop as part of your internship experience. Your supervisor is aware, and you will be paid to attend. We will send out dates to your supervisor when the workshop dates are confirmed. Please choose one from the options below. 

• “Get LinkedIn, Not LinkedOut” with Gary Baney 

• “Leadership Journey with Dr. Alex Johnson”, President of Cuyahoga Community College 

• “Rock Your Internship: KeyBank Intern Panel” with KeyBank Summer Interns 

11 

   

 

During Your Internship Email Etiquette  As Human Resources mentioned during onboarding, you MUST use your Tri‐C email for any professional correspondence during your internship. That being said, it is still important to follow professional email etiquette when sending and receiving electronic correspondence.  Use Proper Grammar 

No matter how informal written communication has become, you need to avoid text slang. Some tips: 

• Always address any email correspondence to a person 

• Write in complete sentences 

• Sign your name. Closing with “Thanks” or “Best” before your name is all it   takes 

• Proofread your email before you hit send  

Include a Subject Line 

Generally, this is four to six words that give the reader some idea about the content of the email.  Be Concise 

Nobody has time to read a four paragraph email. Get to the point, while saying what you need to say. You want to be mindful of the reader’s time.  Respond Promptly 

You don’t have to respond every time you see an email come through, however, it is best practice to get back to the sender on the same business day if possible.  Keep it Professional 

Using your email to sell your car or to circulate jokes can land you in trouble. Keep your email limited to professional correspondence.       

                                                                                                                                                        12                           

 

  During Your Internship 

 Career Exploration and Professional Networking 

One of the primary benefits of completing an internship is learning more about your chosen field of study. This gives you a chance to “test drive” the career you are interested in. Additionally, your internship provides you with the chance to start building your professional network. 

Building a strong network of business connections can be beneficial to you in the future. Often it is easier to recommend someone to a position if you know a little bit about your career plans. Below are questions you can ask your supervisor and other professionals you encounter during your internship. This will help you to learn more about your career path and choices. 

 

• How did you get into the profession? Tell me about your career progression. What degree/academic training is needed for a job in this field? 

• Which of your college courses do you use most in your work? 

• What do you like best about this job? 

• What do you like least about this job? 

• What is a typical career path for someone in your field? 

• What professional organizations are active and responsive in this career field? 

• Do you have any special advice for someone entering this field? 

• What entry‐level jobs are best for learning as much as possible? 

• How competitive is entry into this field? What is the outlook for future openings? 

• What salary range can one expect at entry‐level? 

• Are there special considerations for women/minorities starting in the field? 

• Describe some of your work values. How are those realized in your work? 

• What kind of work schedule does this career require (overtime, flextime, part‐time, job sharing, travel, on‐call, 9 to 5, available by pager)? 

• What types of career development opportunities does your organization/department offer? 

• What challenges might a new employee encounter in adjusting to this job/organization?                                                                                                       13 

 

During Your Internship Journal the Journey 

The Career Center recommends you keep a journal to use during your internship. This is a space where you can keep notes and document your internship experience. With this journal you can record the critical events of your experience, including your responses, thoughts and feelings about those events and situations. In each journal entry, try to reflect on things that excite you. This could be something that surprises you about the organization or its procedures, or something interesting that happened. You may also speculate about the implications of this internship on your future. Your reflections could also involve connecting something that you learned in the internship with another experience or class topic/assignment. 

 Internship Journal ‐‐ Suggested Prompts 

• Describe the initial training/orientation you received. Talk about your transition into your internship. 

• What are the connections between what you learned in the experience and what you learned in the classroom? How does your experience relate to what you want to do after graduation? What did you discover about your fit in this type of career? 

• How did you succeed in meeting each of your Learning Objectives set by your supervisor? Be specific. 

• What feedback did you receive? How did you deal with criticism? What did you learn from your mistakes? 

• What skills did you acquire/polish during the experience? How did the experience challenge you? 

• What did you contribute to the company/organization? 

• What difficulties or problems did you encounter and how did you find solutions? 

• Describe organizational culture – dress, level of formality, physical office layout, staff meetings, hierarchy, worker input in decision‐making, values, or reward system. 

• What insights into the professional world have you gained as a result of your experience? 

• What changes did you see in yourself or the organization as a result of your experience? 

• Describe the management style of your supervisor. What style do you prefer and why? 

• Describe your style as an intern. Example: assertive, responsible, inquisitive, patient, etc. 

• What did you discover about your fit in this type of career? What are the pros and cons of a career in this field? 

• What insights into the professional work world have you gained as a result of your experience? What will you take with you into the future? 

• What did you value most during your experience? 

• Prepare an “elevator pitch” (30 second statement) that you could use to tell recruiters, faculty and friends about your experience. 

 

14 

The Last Day Clean Up Your Area 

Straighten up your designated work space by wiping down the work station, filing any project materials, and removing anything you brought in to personalize your space. You’ll be surprised how much you will do in the 100 hour duration of your internship! 

  

Return Any Materials 

If your department let you use some of their equipment during your internship, you need to return it. Even things like pens, paper, coffee mugs, etc. need to be returned properly. Students working internally at Cuyahoga Community College will not need to worry about keys, however, if you are working externally and receive keys or card access to a facility, you will need to return that to your manager. Ask your supervisor what the best way is to turn in any items. 

  

Sign Your Termination Form 

The College requires your supervisor to fill out a notice of termination form and return it to the Tri‐C HR department. All of you are employees of Cuyahoga Community College, regardless of your placement. While this form sounds harsh, it just alerts HR that you have completed your internship. Your manager should alert you when it is time to sign this form. 

  

Say Thank You 

Taking on an intern is a major commitment for your department. A lot of people are involved in making sure you have a rich and meaningful experience. Be sure to thank each and every one of them for their time spent with you. Let your co‐workers and mentors know that you appreciate the time they took to help create a positive internship experience and the effort they made to make you feel welcome. Share about a project you enjoyed working on and how that will help you in the future. 

   

 

15 

After the Internship At this point you just completed 100 hours of your internship. Going forward, it will only take a little bit of time to maximize your internship experience. A little maintenance will go a long way. 

 

Update Your Resume 

During your internship, you are strongly encouraged to complete a workshop offered by the career center or schedule an appointment with your Career Coach. It is important to add your internship experience on your resume.  

Schedule a coaching appointment with your Career Coach to review your resume with you. Your manager may be able to provide you with feedback about your accomplishments as well. 

  

Maintain Your Professional Network 

The contacts you made along the way are going to become strong influencers in your professional career. Make sure you’ve connected with your manger and co‐workers via LinkedIn and have spoken with your supervisor about potentially being a reference for future opportunities. 

Keep in touch with your colleagues. You never know when something you learned during the internship will benefit you in the future. If that happens, send your supervisor a quick email and let them know. They will be excited to know that they have made a lasting impact on your professional life. Get business cards. 

  

Visit the Career Center for Additional Opportunities 

Now that you have successfully completed your summer internship, you are eligible to complete other field experiences with the Career Center. We offer internships and co‐ops to eligible students. The more experience you get will only help you be successful in the future. Building that resume, in addition to your network, will help you land your dream job after Tri‐C! 

  

16 

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18 

                          

APPENDIX Resources for Your Internship 

                   

      19 

    

Cuyahoga Community College Summer Internship 

Supervisor Evaluation of Student Intern 

This final evaluation will provide valuable feedback to the student regarding his/her performance level. You are encouraged to provide specific suggestions for the student’s professional growth on the back if necessary. EVALUATION OF OVERALL PROFESSIONALISM AND PERSONAL DEVELOPMENT 

Please rate student’s work performance by circling the appropriate number: 

1‐ Poor  2 – Average  3‐ Good  4 ‐ Excellent  N/A – Does not apply to position 

1  Written communication is clear, well organized and concise  1  2  3  4  N/A 

2  Oral communication is clear, well organized and easily understood  1  2  3  4  N/A 

3  Social interaction, works in harmony with others, congenial and helpful  1  2  3  4  N/A 

4  Open to learning from supervisor and co‐workers  1  2  3  4  N/A 

5  Attention to accuracy and detail  1  2  3  4  N/A 

6  Possesses sufficient technical knowledge and ability to accomplish work tasks  1  2  3  4  N/A 

7  Gains knowledge of information sources for research and development  1  2  3  4  N/A 

8  Processes data or ideas and draws conclusions based on information  1  2  3  4  N/A 

9  Problem solving capability with innovation as needed  1  2  3  4  N/A 

10  Quality of work (as intended, neat and complete)  1  2  3  4  N/A 

11  Effectiveness of work (produces reasonable and error free results)  1  2  3  4  N/A 

12  Shows a willingness to follow directions  1  2  3  4  N/A 

13  Displays enthusiasm, diligence and interest in work assignments  1  2  3  4  N/A 

14  Is dependable and reliable in work tasks and level of performance  1  2  3  4  N/A 

15  Is able to set priorities for work while responding to departmental needs  1  2  3  4  N/A 

16  Shows initiative in follow‐through with work assignments  1  2  3  4  N/A 

17  Is flexible/adaptable to multiple changing priorities  1  2  3  4  N/A 

18  Can assume a leadership role when appropriate  1  2  3  4  N/A 

19  Is appropriate in dress and grooming  1  2  3  4  N/A 

20  Is conscientious in maintaining work schedules, hours and starting time  1  2  3  4  N/A 

21  Displays professional behavior and professional attitude  1  2  3  4  N/A 

22  Demonstrates creativity by offering new and imaginative ideas  1  2  3  4  N/A  

Student Signature:  Date:      

Student Printed Name:      

Supervisor Signature:  Date:      

Supervisor Printed Name:  Title:      

 

Please complete and return the Career Center by August 9, 2019     

 

Student Name     Date:   Campus/Location:   

Position:   Assignment term: Summer 2019 

Department:     Supervisor:     

 

Date

Summer Intern Student Book Reimbursement Form

Student Name

Address

City State Zip

Phone ( )

CCC Student Number

Academic Semester Year

Phone ( )

Course for which you purchased book.

In order to be reimbursed, you must be approved to participate in the course by your third party sponsor. If you are under 16, please sign and send a W-9. (Student’s name, SSN, home address and signature is required). Click the following link for a W-9: https://www.irs.gov/pub/irs-pdf/fw9.pdf

A copy of your class syllabus and original receipt(s) are required. If you are purchasing online via an Internet website, a copy of the invoice showing costs of the item(s), sales tax (if applicable) and shipping charges is required. You will need to indicate on the receipt(s) what the items are as it relates to the syllabus. Sales tax and/or shipping and handling charges are not reimbursable. Please make copies of your reimbursement request including your receipts for your records. Cuyahoga Community College reserves the right to reimburse the student what is considered reasonable for the course.

Please attach your original receipt(s) to this form and mail your reimbursement request to: Student Accounting Office - Summer Intern Book Reimbursements, Cuyahoga Community College, 700 Carnegie Avenue, Cleveland, OH 44115-2878.

The final dates for supply reimbursement requests are July 31st for Summer.

Signature of Student Date

Revised 04-12-2018    

 

19

-0494

Resumes That Get Results – 2 hours(Mandatory for all co-op students)

Understand the purpose, review the general guidelines and learn how to develop a “resume that will get results.” Learn how to assemble the initial building blocks of your resume, including a summary, employment history, job responsibilities and accomplishments.

n Fri., May 10* West - WSS G4A 8:30 - 10:30 a.m.n Fri., May 17* Metro - MLA 108 9 - 11 a.m.n Thurs., May 30* East - ESS 1201 9 - 11 a.m.n Tues., June 4 CCW - CCW 109 noon - 2 p.m.n Wed., June 5 Metro - MLA 220 noon - 2 p.m.n Thurs., June 6 West - WSS G4B 8:30 - 10:30 a.m.n Fri., June 14* East - ESS 1201 9 -11 a.m.n Tues., June 18* Metro - MLA 108 9 - 11 a.m.n Fri., June 28 West - WSS G4B 1 - 3 p.m. n Wed., July 10* CCW - CCW 109 9 - 11 a.m.n Fri., July 12* East - ESS 1201 9 - 11 a.m.n Wed., July 17* West - WSS G4B 8:30 - 10:30 a.m.n Fri., July 19* Metro - MLA 108 9 - 11 a.m.

Ace That Interview – 2 hours(Mandatory for all co-op students)

Review general guidelines to improve your interviewing skills and gain “behind-the-scenes” insight into the interview process. Learn about the different types of interviews, overcoming obstacles and avoiding common mistakes. Topics include basic guidelines, traditional questions, behavioral-based questions and telephone interviews.

n Wed., May 1 CCW- CCW 317 6-7:30 p.m.n Fri., May 10* West - WSS G4A 1 - 3 p.m.n Fri., May 17* Metro - MLA 108 1 - 3 p.m.

WORKSHOP OFFERINGSMAY | JUNE | JULY 2019

Registration is required.Register at www.tri-c.edu/collegecentral

WORKSHOPS ARE FREE AND OPEN TO THE PUBLICWe provide students, alumni and community members with web-based tools,

in-person services and campus-based events.

Eastern Campus4250 Richmond Road, Highland Hills, OH 44122

216-987-2567

CAMPUS LOCATIONSMonday - Friday – 8:30 a.m. - 5 p.m.

Metropolitan Campus2900 Community College Ave., Cleveland, OH 44115

216-987-4913

Western Campus11000 Pleasant Valley Road, Parma, OH 44130

216-987-5575

Corporate College® West (CCW)25425 Center Ridge Road, Westlake, OH 44145

216-987-2067

Westshore Campus31001 Clemens Road, Westlake, OH 44145

216-987-2067

Brunswick University Center3605 Center Road, Brunswick, OH 44212

216-987-5575

n Thurs., May 30* East - ESS 1201 1 - 3 p.m.n Thurs., June 6 West - WSS G4B 11 a.m. - 1 p.m.n Tues., June 11 CCW - CCW 109 noon - 2 p.m.n Fri., June 14* East - ESS 1201 1 - 3 p.m.n Tues., June 18* Metro - MLA 108 1 - 3 p.m.n Wed., July 10* CCW - CCW 109 1 - 3 p.m. n Fri., July 12* East - ESS 1201 1 - 3 p.m. n Wed., July 17* West - WSS G4B 1 - 3 p.m. n Fri., July 19* Metro - MLA 108 1 - 3 p.m.

Classroom to Career – 1 hour(Mandatory for all co-op students)

Practical tips on establishing yourself in a new position to ensure maximum success as you continue your employment journey.

n Fri., May 10* West - WSS G4A 11 a.m. - noonn Fri., May 17* Metro - MLA 108 11 a.m. - noonn Thurs., May 30* East - ESS 1201 11 a.m. - noonn Fri., June 14* East - ESS 1201 11 a.m. - noonn Tues., June 18* Metro - MLA 108 11 a.m. - noonn Wed., July 10* CCW - CCW 109 11 a.m. - noonn Fri., July 12* East - ESS 1201 11 a.m. - noonn Wed., July 17* West - WSS G4B 11 a.m. - noonn Fri., July 19* Metro - MLA 108 11 a.m. - noon

Leveraging LinkedIn for Job Search – 1.5 hoursExplore Groups, Company Information, reaching out to contacts and searching for jobs to maximize your efforts on LinkedIn.

n Tues., May 7 CCW- CCW 210 noon-1:30 p.m.n Tues., May 7 CCW- CCW 208 6-7 p.m.n Tues., July 9 Metro - TLC 156 noon - 1:30 p.m.

www.tri-c.edu/careerservices

*Workshop Boot Camp: Complete “Resumes That Get Results,” “Ace That Interview” and “Classroom to Career” all in one day. All workshops are subject to cancellation, additions and changes.

Please refer to http://collegecentral.com/tri-c for the most up-to-date schedule information.

Quick Reference Guide: Professional Dress

Dress for Success - Appearance Matters!

The Career Centers recommends a conservative, professional approach to dress for an interview. While you might not agree with all of the following suggestions, they could be factors for being screened out of a job interview due to appearance, depending on the organization, your career field, and the perspective of the person interviewing you. When in doubt, be conservative, be professional, and be aware that you are selling a total package.

Job Interview Attire:

Suit or Skirt Suit – solid, dark or neutral colors – no stripes or bright prints or colors

o Suit Jacket and pants/skirt should be matching colors

o Properly fitted means your pant should touch the top of your shoe and a skirt length no more than one inch above the knee

o Light colors can be worn underneath - white, cream & light blue are all good choices

More specifically:

Suit jackets should be buttoned when standing and unbuttoned to sit

Single-breasted suits are recommended over double-breasted

Opt for conservative neck tie - avoid bright colors or loud patterns and be sure the tie falls to the middle of your belt

A good leather belt that matches shoe color shows your attention to detail

Choose a long-sleeve shirt or a coordinating dress blouse - no plunging necklines, no sleeveless tops

Consider an undershirt

Dark dress shoes

o Polished and buffed

o Dark dress socks (absolutely No gym socks) or neutral colored nylons (No runs)

o Don't wear wedges, platform heels, 4-5-inch stilettos or open toe shoes

Hair, Nails & Accessorizing

o If your hair past shoulder length have it pulled away from your face

o Facial hair should be well groomed and avoid long side burns

o Nails should be trimmed or have clear or conservatively color polish (No chipped polish)

o Opt for more natural looking make-up

o Accessorize simply - minimal conservative classic jewelry

o Nothing overly flashy, dangling, or layering

In general if you feel you should ask, the professional suggestion is probably no.

Additional Recommendations:

Dress watch

Carry a nice pen (speaks volumes about your understanding of quality)

Have or borrow a briefcase or good quality bag

o Avoid carrying a purse into an interview

o Turn off your cell phone

Fresh breath

Freshly bathed / showered

o No body odor

o No cigarette smoke – it lingers

Pressed clothing, free of lint, pet hair, etc.

Potential Interview Killers:

Heavy cologne/perfume

Visible tattoos – align to company culture and style

Visible body piercing(s) – align to company culture and style

Unkempt hairstyle

Overstuffed briefcase, bag, or pockets

Scuffed shoes

Loose or missing buttons

Clothing that is wrinkled, too tight, or too big

More Business, Than Casual

Business Casual is great for conferences, work-related social events, travel, and even some work environments, business casual is intended to be a little less formal than business professional attire, but still projects the idea you’re ready to do business.

Acceptable Attire:

Sport coat or blazer creates a pulled-together look (and eliminates the need for a tie!)

Dress pants such as slacks, wrinkle-free khaki trousers, wool flannel, or linen with a button-down shirt (tie optional), cotton blouses or cardigan sets

Pant suits are considered business casual in many work environments

Skirts and dresses should be knee length when standing and thighs covered while seated

Oxfords, loafers, flats and closed toed heels that are comfortable.

Knee highs or trouser socks with trousers

Accessories should add polish, but don’t overdo it

Unacceptable Attire:

Ripped jeans, shorts, sun dresses

Leggings, stretch pants, or other form fitting pants

Sweat pants, spandex, or workout attire

Athletic shoes, hiking boots, sandals, or flip flops

Flannel shirts or T-shirts

Hats / caps

Quick Reference Guide: Thank You Letter Use this Quick Reference Guide to make sure you cover the basics of developing your post interview thank you letter. Sending a thank you after a job interview can make a critical difference in your candidacy and help you stand out among other candidates. The staff at The Career Centers will proofread your thank you letter with you. It is to your advantage to schedule an appointment before having your thank you letter critiqued. Use this guide as a checklist.

Prepare your thank you letter in block (left-justified margins) business letter format and print it on high quality paper.

For electronic submission of your thank you letter, employers often prefer certain formats (Word, plain text, PDF). A staff member can help you save different versions of your cover letter. Depending on your relationship with the person who interviewed you, a handwritten note on professional stationery or a note card may be appropriate.

If you previously corresponded with an employer via email, it is acceptable to send your thank you “letter” via email.

Another situation in which is acceptable to email a thank you letter is if you are certain that you are the last candidate interviewed and that a hiring decision will be made immediately.

Address the letter to the person with whom you interviewed. Ask for your interviewers’ business cards or write down the correct spelling of their names and titles before leaving the interview site. If there were a number of interviewers, send a customized letter to each individual.

Keep your letter brief. Mention the date of your interview and affirm your continued interest in the both the position and the organization.

Reiterate your most important skills and qualifications, how you expect to contribute to the organization, and any unique points discussed during the interview. You may also add any points you forgot to mention in the interview, but be brief about it as the primary purpose of this letter is to thank the interviewer, not to “rehash or do-over” the interview.

Express your appreciation for the opportunity to interview, tour the facilities, meet other employees, etc., and confirm follow up procedures.

Supply any additionally requested information.

Mail/e-mail your thank you letter within 24 hours of the interview.

Letter vertically centered on the page.

Jordan Jobseeker 456 Main St. Parma, OH 44130 (440)234-1234 Jordan.Jobseeker@gmail.com

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (2 line spaces) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - February 1, 2025

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (1 line spaces) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Dr. Robin Green Human Resources Manager Umbrella Corporations 123 Euclid Avenue Cleveland, OH 44115

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (1 line space) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Dear Dr. Green:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (1 line space) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Thank you for the opportunity to interview with you on Thursday, January 31st. I enjoyed the tour of your facilities and meeting the other staff members. The Accounting Clerk position we discussed is an excellent opportunity for which I feel especially qualified. As we discussed, my background in accounting and coursework in business administration will allow me to interact effectively with current employees. Not only would I be able to discuss payroll and benefits, I understand from my internship experience the importance of building and maintaining strong relationships with your employees while meeting the company’s bottom line. If you need any additional information, please do not hesitate to contact me at by phone at (440)234-1234 or via email at Jordan.Jobseeker@gmail.com. Again, thank you for the opportunity to interview for this exciting position. I look forward to hearing from you soon.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (1 line space) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sincerely,

Jordan Jobseeker - - - - - - - - - - - - - - - - - - - (3 line spaces) - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Joe Jobseeker