Steve Smith - Experience / Achievements

_________________________________________________Ericsson (UK) Ltd August 2000 - current

Process Improvement Manager Responsible for evaluation, assessment and improvement of internal processes to support senior management drive for cost reduction and improved operating efficiency.

Undertaking process and performance benchmarking resulting in local deployment of global process framework for Managed Services delivery to multiple accounts.

6Sigma lead for local 3G/4G dead cells improvement program for major Managed Services client.

Best Practice Manager Selected for this role to introduce new best practices focused towards accountability and measurability against financial and time-based performance targets. Champion for selection and introduction of new innovations.

Introduction and deployment of tools and processes for the monitoring and measurement of success against individual, team and group targets. Established a Group KPI (Key Performance Indicator) and monthly performance monitoring process.

Major contributor to achieving country operational alignment to Regional and Global Company policies and directives. This ensured alignment to CMMI (Capability Maturity Model Integration) principles and resulted in increased levels of autonomy for local operations.

Instigated formal benchmarking of divisional performance against comparable internal and external business units. This led to identification and adoption of ‘Best in Breed’ practices.

Core Network ManagerCommissioned to establish and run Core Networks Consultancy Group within newly formed Network and Technology Consulting Division. Responsible for recruitment, line management, group leadership and development of business opportunities for a team of 30 Consultants. Initially also pro-active in establishing the division through divisional strategy formulation, marketing activities, portfolio creation, establishment of processes & procedures and building internal & external stakeholder relationships.

Project ManagerElected as Project Manager responsible for the roll out of Ericsson’s new standardised Remote Access Solution (RAS) to all of Ericsson’s customers in the UK and Ireland. Responsible for all customer liaison, solution design, timescales, budget, delivery, documentation and handovers. Management of a team of Subject Matter Experts to address integration, security and customer support & handover issues. The ongoing success of this project formed a key component within the Market Unit to achieve local support accreditation within Ericsson. Customers included major operators such as Vodafone, Orange, T-Mobile, O2, BT, Cable & Wireless, etc.

Technical Architect Team LeaderLeadership of a team of 12 Core Network specialists assigned to deliver mobile core network solutions to key mobile operators. Responsible for line management, team dimensioning, project management activities, quality monitoring, budgetary controls and customer liaison.

Management, co-ordination and participation in the design of core packet backbone network for Vodafone’s GPRS service using Cisco routers and Ericsson ATM switches, Project value around £500,000.

Assigned exclusively to the Vodafone Mobile Networks Account. Operating in the capacity of customer interfacing, design and implementation of the Core infrastructure for the Vodafone GPRS network, primarily on the transport network layer involving blending IP and ATM to form a dual resilient backbone. Involved in co-ordination and management activities for the first early adopter trials. Production of all relevant support documentation such as Implementation Instructions and Customer Technical Documents. Vodafone’s GPRS Network was commercially launched in April 2001.

_________________________________________________Equant December 1999 – August 2000

Pre-sales and implementation support for the design and validation of worldwide networking solutions, and value added services to specific clients whose bases of operation are in the UK. Prime role being ownership of all technical aspects relating to named accounts such as 3M, Enterprise Oil, Nycomed Amersham, G N Comtext . Account spends vary but typically lie in the range of £10m - £100m.

Redesign of G N Comtext worldwide network to transport significant legacy X25 based telex traffic over new Cisco and Nortel worldwide IP network.

_________________________________________________Memorex Telex September 1997 – December 1999

Design Authority responsibility and implementation support for a regional network infrastructure for a major Metropolitan Borough Council using Xylan (Alacatel Internetworking) and Shiva products. Project value around £170,000.

Compilation of detailed, vendor-independent Invitation To Tender document on behalf of a major local government client involving a resilient Gigabit Ethernet backbone, with 10/100 Mb switched Ethernet to the desktop for around 600 ports. Inclusive of WAN infrastructure, plus all implementation, support, facilities management, maintenance and consultancy elements.

Established an internal IBM Token Ring Subject Matter Expert forum . This led to a successful £0.5m+ bid for an IBM Token Ring customer infrastructure project for PHH (Europe) plc.

Project Manager for Token Ring Switching Infrastructure project for PHH (Europe) plc (Part of Cendant Group) involving the deployment of multiple Xylan Omni-Switch chassis across various UK sites.

Design Authority responsibility and implementation support for a major national network for British Steel linking their Port Talbot site to approximately 120 customer sites using 3Com routers and Citrix Thin Client technology. Project value around £250,000.

Responsibility as technical ‘Product Champion’ and technical consultant for 3Com products within the Company, providing a source of specialised technical knowledge to the Memorex Telex (UK) Ltd technical and field staff. Role extended to include monitoring and input to senior management on 3Com policy, accreditation requirements and programs as required to retain and enhance current reseller Partnership status.

_________________________________________________Lancare (UK) Ltd 1992 – 1997

Seconded into Strategic Account Manager role within the Knowledge Group to restore and rebuild troubled internal Business Unit acting as approved supplier to Barclays National Programmes Project. Exercise involved re-structuring staff responsibilities, specifying and deploying software support system, training programs, extensive public relations exercise with customer representatives, canvassing support from other divisions within the Company and tight monitoring of turnover against costs. Business Unit was back on track within 6 months with customer credibility restored and the total business from the Barclays account for 1996/97 was around £2.5 million.

Responsible for winning status of Microsoft Solution Provider for the Knowledge Group and introducing internal procedures and methodologies to support the accreditation. Went on to

win status of CHEST SELECT 3 Approved Reseller for the supply of Microsoft applications and operating software products into academia. This led to first year Microsoft sales in excess of £0.75k.

Role as Senior Network Consultant involving network design activities to meet customer requirements, site survey visits, creation of proposal documents, bid management, customer network health checks, consultancy and training. Responsible for profitability in all cases.

Extensive tender response and bid management experience on network implementations typically up to the value of £500,000.

Project Management and Design Consultancy for the refurbishment of Barclays Bank new Offshore Trading Centre, Isle of Man.

Contribution to management policy on Company structures and internal procedures. Formative to the present internal and reporting structures within the Company.

Design of £500,000+ AT&T PDS Structured Cabling System & Token Ring network for PHH (Europe), Swindon Offices, 5000 voice/Token Ring data outlets plus Network Management.

Design of campus wide Ethernet network for Reading University Bulmershe Court site. Fibre and Thin Ethernet implementation. 11 active Ethernet Hub locations, 200 outlets.

Design of Ethernet networks for the following Reading University departmental buildings :- Blandford Lodge, Biochemistry, Engineering, Food Studies, Topography, Sedimentology, Language Resource Centre, Library, Palmer Building, Whiteknights House.

Design of Ethernet networks for the following clients :- De Montfort University, Leicester (233 outlets, voice & data)Kirklees Metropolitan Borough Council,Kirkgate & Waverley Buildings (490 outlets, voice & data)Leicester University (500 Ethernet outlets)

Design of extensive Fibre Backbone between buildings for University of Wales College, Cardiff.

Technical responses to £350k supply contract for Ethernet Hubs plus Network Management.

Project Manager for implementation of Ethernet & UTP Structured Cabling system for St Marys Hospital, Paddington, plus St Charles and Western Opthalmic Hospitals. 1900 outlets, spread between Ethernet & Terminal Server ports plus Bridging and Network Management.

Project Manager for implementation of Ethernet & UTP Structured Cabling system for NALGO (now UNISON), Mabledon Place Headquarters, plus 11 District Offices. 800 Ethernet ports/outlets plus extensive Bridging and Network Management.

_________________________________________________Dowty Case Communications 1987 - 1992

Design and Project Management of Wide Area Network for Mid Glamorgan County Council. MegaStream backbone between TDM’s carrying voice and X25 traffic. Integration of 2Mbps TDM’s, voice (DPNSS), X25 Packet Switches and PAD’s, tail end modem circuits and Network Management.

Project Manager (with some design input) of Wide Area and Local Area Networks for Southampton Area Health Authority.

Project Manager for various Wide Area Network implementations within Wessex Regional Health Authority.

Membership of in-house committee (Dowty CASE) to specify and implement a computer-assisted post sales/Project Management support infrastructure.

Specification of Project Management as a Company commercial service to end clients (Dowty CASE).

Design and implementation of specialised Wide Area Network solution carrying and processing vehicle positioning data traffic for Datatrack.

Project Manager for LAN implementations for Ministry of Defence Army and Royal Naval Dockyards (Details classified).

_________________________________________________British Telecom 1986 - 1987

On-site Project Management of extensive re-structuring for Thorn-EMI Rentals Wide Area multiplexer Network.

Role as Support Consultant to Account Managers within the recently formed National Account Management organisation within British Telecom. Responsible for supporting five high-spend national accounts to promote sales of MegaStream based services. Achieved through delivery of consultancy to customer Communications and Data Processing professionals at CIO level on voice, data and integrated networks.

_________________________________________________Philips TMC Ltd 1982 - 1986

Product Manager for design and introduction of new Slimline Terminal handset range for Philips Key Systems. This subsequently became the new global design for introduction across international markets.

Produced two white papers on voice and data convergence.

Key participant in European collaboration on development of Philips Sopho-S voice key system. This enabled cost savings through joint collaborative design serving multiple European markets.

Product Management of Voice Switch and Handset instruments for Philips Herald/Pentara/KBX100 and Sopho-S voice Key Systems. Involved extensive European travel.