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Successful Commissioning
-The People Approach
April 24th , 2008
Who had a Success? What made it work and why?
Successful Commissioning
Who had a Nightmare? Why was it that way?
What Was the ‘People’ Impact Who were the Positive Players Who was the baggage
You ‘Gotta’ Wanna Or it Ain’t Gonna!
Commissioning Plan
The People Stuff is the Tough Stuff!
Equipment doesn’t talk back
Self Awareness What are our emotions and their impacts
Cx - Your People Stuff
Self Management What I do in the Cx process influences All.
Relationship Management The way we interact with others matters Positive relations avoid the negative results
Emotional Awareness What impact do they have? Gut’s and Instinct to guide decisions
SELF AWARENESS
How are you handling the issues? What’s your Attitude Demonstrate an ‘Energy’ level
What are your Limits? You bring Strength to the Project! Are their things you cannot do?
Emotional Self Control We set the limits of emotional allowance What level of emotion is acceptable
SELF MANAGEMENT
Displaying Expectations Honesty, Integrity, Trust-Level
Motivation, Initiative Readiness to grab opportunities Drive to improve performance
Optimisim Seeing the upside in all activities
Inspirational Leadership Guiding and Motivating the Cx vision Influencing others through persuasion
RELATIONSHIP MANAGEMENT
Developing Others Our Team Members - Retention Business peers unfamiliar with Cx
Teamwork You will be more successful! No One Man Bands
Emotional Awareness What impact do they have? Gut’s and Instinct to guide decisions
SELF AWARENESS
How are you handling the issues? What’s your Attitude Demonstrate an ‘Energy’ level
What are your Limits? You bring Strength to the Project! Are their things you cannot do?
Meetings are Critical Activity of the Cx Process
The Commissioning Meeting
They Can Be Painful Frustratingly Long
Pointless
Death By Meeting! What was the ‘People’ stuff
The Commissioning Meeting
The People Stuff is the Tough Stuff!
Equipment doesn’t talk back
Establish the Relationship Identify & Introduce Tell them who you are Make yourself human
RELATIONSHIP MANAGMENT
Finding Common Ground Seek a Solution Agree to Disagree
Building Rapport Coffee & Donuts matter Talk about painful experiences
THE PEOPLESTUFF
IS THE TOUGHSTUFF
