Success Factors: Building Blocks for a Successful Contingency Program

ACP - NY Capital Chapter Meeting, May 10 2007

Introduction

Traditional core planning initiatives are important, but lack context and immediacy for most employees

Program development must provide methods to supply context and maintain immediacy

Additional time/effort spent will pay off in increased visibility and program strength

Presentation Topics

Project initiation and management Tools to increase visibility Tools to strengthen your program Tools to increase your reach Questions/discussion

Project Initiation and Management

“Establish the need for Business Continuity Planning (BCP) within a Business Continuity Management (BCM) process, including resilience strategies, recovery objectives, business continuity and crisis management plans, and including obtaining management support, and organizing and managing the project to initiate the process to completion within agreed upon time and budget limits.”

(Source: DRII, http://www.drii.org/DRII/ProfessionalPractices/Pro_01_Project.aspx)

Project Initiation and Management

The Professional’s role is to: 1. Lead sponsors in defining objectives, policies, and critical

success factors 2. Coordinate and organize/manage the BCP project and overall

BCP process using a steering committee and project task force 3. Oversee the BCP process through effective control methods

and change management 4. Present (sell) the process to management and staff 5. Develop project plan and budget to initiate the process   6. Define and recommend process structure and management   7. Manage the project to develop and implement the BCP process

(Source: DRII, http://www.drii.org/DRII/ProfessionalPractices/Pro_01_Project.aspx)

Tools to Increase Visibility

Policy Compliance agreements Regular compliance reports Presentations

Policy

Why have a policy? Policy components

– Statement

– Scope

– Responsibilities

– Procedural Notes

Compliance Agreements

Why have compliance agreements? Agreement components

– Statement of support

– Requirements

– Reminder to include in performance goal for Coordinators

– Signature and date

Regular Compliance Reports

Why create compliance reports? Report components

– Created for each senior leader

– Refreshed quarterly

– Cover letter with overall assessment and high level issues for organization

– List of plans in organization, with Plan Owner and Coordinator

– Rating for each requirement included in Compliance Agreement

Executive Presentations

Why schedule presentations? Presentation components

– Industry issues

– Enterprise issues

Tools to Strengthen Program

Standardize all documents Develop general educational materials and

how-to guides Cultivate BC/DR Coordinator network Customer facing documents Public-Private partnerships

Tools to Extend Your Reach

RSS Feeds Electronic newsletters Industry consortiums Join an ACP chapter!

– Networking

– Education

– Information Resources

Questions?

Thank you!

Julie Hock-Noble

Manager of Contingency Planning

Time Warner Telecom

Julie.Hock-Noble@twtelecom.com

(303) 542-4488 office