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8/3/2019 Submit MB0039 Business Communication Sem 1 Aug Fall 2011 Assignment
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Master of Business Administration - MBA Semester I
MB0039 Business Communication - 4 Credits
(Book ID: B1128)
Assignment - Set- 1 (60 Marks)
Q.1 Explain the different types of communication with relevant examples.
Communication is a process that involves exchange of information, thoughts,
ideas and emotions. Communication is a process that involves a sender who
encodes and sends the message, which is then carried via the communication
channel to the receiver where the receiver decodes the message, processes
the information and sends an appropriate reply via the same communicationchannel.
Types of Communication
Communication can occur via various processes and methods and depending
on the channel used and the style of communication there can be various
types of communication.
Types of Communication Based on Communication Channels
Based on the channels used for communicating, the process of communication
can be broadly classified as verbal communication and non-verbal
communication. Verbal communication includes written and oral
communication whereas the non-verbal communication includes body
language, facial expressions and visuals diagrams or pictures used for
communication.
Verbal Communication
Verbal communication is further divided into written and oral communication.The oral communication refers to the spoken words in the communication
process. Oral communication can either be face-to-face communication or a
conversation over the phone or on the voice chat over the Internet. Spoken
conversations or dialogs are influenced by voice modulation, pitch, volume and
even the speed and clarity of speaking. The other type of verbal
communication is written communication. Written communication can be
either via snail mail, or email. The effectiveness of written communication
depends on the style of writing, vocabulary used, grammar, clarity and
precision of language.
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Nonverbal Communication
Non-verbal communication includes the overall body language of the person
who is speaking, which will include the body posture, the hand gestures, and
overall body movements. The facial expressions also play a major role while
communication since the expressions on a persons face say a lot about his/hermood. On the other hand gestures like a handshake, a smile or a hug can
independently convey emotions. Non verbal communication can also be in the
form of pictorial representations, signboards, or even photographs, sketches
and paintings.
Types of Communication Based on Style and Purpose
Based on the style of communication, there can be two broad categories of
communication, which are formal and informal communication that have their
own set of characteristic features.
Formal Communication
Formal communication includes all the instances where communication has to
occur in a set formal format. Typically this can include all sorts of business
communication or corporate communication. The style of communication in
this form is very formal and official. Official conferences, meetings and written
memos and corporate letters are used for communication. Formal
communication can also occur between two strangers when they meet for thefirst time. Hence formal communication is straightforward, official and always
precise and has a stringent and rigid tone to it.
Informal Communication
Informal communication includes instances of free unrestrained
communication between people who share a casual rapport with each other.
Informal communication requires two people to have a similar wavelength and
hence occurs between friends and family. Informal communication does not
have any rigid rules and guidelines. Informal conversations need notnecessarily have boundaries of time, place or even subjects for that matter
since we all know that friendly chats with our loved ones can simply go on and
on.
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Q.2 What are the general principles of writing especially business writing.
The process of good writing involves three basic steps - preparing, writing, and
editing. Practicing the following 16 principles will help you be a more effective
writer
1. Know your objective
Think before you write. What's your goal? Make sure you fully
understand the assignment. Are you writing a one-paragraph executive
summary or a five-page report? Try answering this question: What
specifically do I want the reader to know, think, or do?
2. Make a list
Write down the ideas or points you want to cover. Why? This helps you
get started in identifying the key ideas you want to discuss. If you have
trouble getting started, try discussing your ideas with someone else.
"Kicking an idea around" often helps you clarify your objective and fine-
tune what you are trying to accomplish.
3. Organize your ideas
Just as it's difficult to find what you want in a messy, disorganized desk
drawer, it's hard to find important ideas in a poorly organized message.
Here are a few ways you can organize your ideas: Importance
o Begin with the most important piece of information and then
move on to the next most important.
Chronological order
o Describe what happened first, second, third.
Problem-Solution
o Define the problem, then describe possible alternatives or the
solution you recommend
Question-Answero State a question and then provide your answer
Organize your ideas so the reader can easily follow your argument or the
point you are trying to get across.
4. Back it up
Have an opinion but back it up - support with data. There are a number
of ways you can support your ideas, including explanations, examples,
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facts, personal experiences, stories, statistics, and quotations. It's best to
use a combination of approaches to develop and support your ideas.
5. Separate main ideasEach paragraph should have one main point or idea captured in a
topicsentence. The topic sentence is normally the first sentence in the
paragraph. Each paragraph should be started by an indentation or by
skipping a line.
6. Use bullets or numbers
If you are listing or discussing a number of items, use bullets or numberyour points.
7. Write complete sentences
A sentence is about someone doing something - taking action. The
someone maybe a manager, employee, customer, etc. The "doing
something - taking action" can include mental processes such as
thinking, evaluating, and deciding, or physical actions such as writing and
talking. A good rule to practice is to have subjects closely followed by
their verbs
8. Use short sentences
Sentences should be a maximum of 12 to 15 words in length. According
to the American Press Institute, sentences with 15 or fewer words are
understood 90% of the time. Sentences with eight or fewer words are
understood 100% of the time.
9. Be precise and accurate
Words like "large," "small," "as soon as possible," "they," "people,"
"teamwork, "and "customer focus" are vague and imprecise. The reader
may interpret these words to mean something different than what you
intended. Reduce communication breakdowns by being specific and
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precise. Define terms as needed. The reader may not understand certain
acronyms and abbreviations.
10.Use commas appropriatelyUse a comma to separate the elements in a series of three or more
items. Use a comma to separate adjectives.
11.Use the correct word
Here are several words that cause confusion.
You're is a contraction for "you are"
Your means possession, such as "your coat."
It's is a contraction for "it is." Its indicates possession.
Their means possession/ownership-"their house."
There means location.
They're is a contraction for "they are."
12.Avoid redundancies
It is a redundancy to use multiple words that mean or say the same
thing. For example, consider the following:
Redundant: My personal beliefs. Beliefs are personal, so just
state, My beliefs
Redundant: I decided to paint the machine gray in color. Gray is a
color, so just state, I decided to paint the machine gray.
13.Numbers
When using numbers in the body of your paper, spell out numbers one
through nine, such as "Three men decided". When using numbers 10
or above it's proper to write the number, such as "The report indicated
68 customers"
14.Have a conclusion
Would you really enjoy watching a movie or sporting event that had no
conclusion? No. The conclusion ties your points together. The reader
wants to know the final score - the bottom line message.
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15.Edit your work
Read what you have written several times.
On your first read, focus on organization and sentence structure.
Shorten long sentences. Cross out unnecessary words and phrases.
Reorganize material as needed.
Read it again and make sure commas are used appropriately and that
there is punctuation mark at the end of every sentence.
Read it a third time and focus on word choice. Are there certain
words that are vague or unclear? Replace them with specific words.
Read what you have written aloud to yourself or to a friend to see if
he or she (and you) can understand it and improve it in any way. A
significant part of good writing involves editing. Very few people can
sit down and write a perfect paragraph on their first try. It requiresmultiple rewrites
Summary
You don't have to be a great writer to be successful manager/leader.
However you must be able to clearly and succinctly explain your
thoughts and ideas in writing. Strive to be simple, clear, and brief. Like
any skill, "good writing" requires practice, feedback, and ongoing
improvement
Q.3 How would you prepare yourself for an oral business presentation?
Delivering a formal presentation can be either fairly stress-free or nerve
wrecking. Your level of comfort can depend on the size of your audience, the
critical spectators attending your presentation, or the feedback that you may
anticipate. Whatever you may find as a cause for concerns about speaking
before a group, never let it be your knowledge about what you will speak. With
thorough and effective research about your subject, you will discover that you
are already halfway prepared to address your listeners. The following steps can
complete your preparation.
1. Study your subject. You may have already been provided great
information from which you could pull. But if there are other sources,
such as the Internet or experts, use them to enhance your own insight.
Doing so can also help you develop more confidence in your speech.
2. In the comfort of your own study lab (wherever that may be), anticipateall types of responding questions from people in your audience:
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challenging questions, critical questions, crazy questions, and simple
questions (the ones which are so simple that you forgot to prepare an
answer for). Equip yourself with facts and insight accordingly. For
enlightenment on people's views, I have read several message boards
and even complaint sites to help me prepare for the unexpected. If yourpresentation is non-interactive, do not take that for granted. You can
still be approached with questions after your speech or after the event
where you gave it.
3. Organize the notes from which you will speak. Whether typed or
handwritten, you must be able to comprehend them in order to convey
them to an audience. So, if you jot your notes down on index cards,
write legibly. Also, bind the notes - paper or cards - that you plan to use
during your presentation. Dropping loose papers or cards during your
speech should not distract an attentive listener, but it can certainly
distract you, the speaker. Make your task a tad bit easier on yourself
alleviating the possibility of that problem.
4. If you decide to speak with the aid of a Power Point presentation, bear in
mind how you will insert information to be displayed. Don't expect an
audience to read lengthy sentences or any paragraph - no matter how
much time they are given. By all means, do not prepare yourself to readevery word written on that PowerPoint. The audience does not need to
see the back of your head. They don't need to hear your voice drift into a
state of monotony, which is what can happen if you read word-for-word
from your notes.
5. Practice your presentation in private and be willing to be your own
biggest critic. Grab a tape recorder or any recording device to listen to
your own speech.
6. As I expressed above, approach the podium with a solid knowledge base
about every point your will discuss.
7. Please do not imagine your audience in their underwear. You need to
focus. If eye contact with any of those listeners intimidates you, then
look just past the last row of people to land your sight on either some
empty seats or the wall. There are corners of walls and other inanimate
objects where you can place your focus until you find yourself
comfortable enough to make brief eye contact with a few friendly or
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neutral faces.
8. Remember that the last row of listeners need to hear your voice. Unless
you have a reliable microphone, be sure to project.
9. Do not overestimate your listeners' attention spans. Keep their interest.
Give your tone some range (logical range, that is). And wherever your
subject and the points from which you speak will allow, engage your
audience with illustrations which they can relate to.
10.Please impose neither overly technical terminologies nor acronyms on
your audience. While these expressions of intelligence seem effective,
they actually reflect a lazy effort to communicate detailed and
comprehensible information to listeners.
11.Remember that, at this point, there should be no reason to lose
confidence. If you've studied your subject, grasped a clear
understanding of it, and followed the tips above, you have the tools to
conquer any sharp sensation that you may feel in the pit of your gut
going before any group
Q.4 You are a team manager having 15 members in your team. Two of your
key team members are on 3-weeks leave. You have to call for a
monthly team meeting within a week. How effectively you would plan
and carry out this meeting?
Q. 5 Distinguish between circulars and notices along with formats.
Notice:
A message / information's bringing to all which will be put up in common
place.
Circular:
A message / information's bringing to certain group of people belonging to the
information.
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Like memos, circulars and notices are also written forms of communication
within the organization. The difference between a circular and a notice is that
circulars are announcements that are distributed to small or selective groups
of people within the organization, whereas notices are meant for a larger
group of people.
Example:
If a manager wants to call a meeting of heads of departments, he will pass
around a circular only to the heads, requesting them to attend that meeting.
On the other hand, notices generally contain information or announcements
that are meant for all the employees of an organization.
Example:
A list of declared holidays for a calendar year is a notice, since the information
is relevant to all employees. A notice is therefore a legal document that has to
be put up on an official notice or bulletin board.
Let us examine another example of a circular and a notice. Imagine that you
are the President of the Student Committee in a management college and wish
to hold a meeting to plan for the Annual Management Fest of the college. You
will have to send some information to those whom you want to involve in
organizing the Fest. You may not want all the students to be involved initially,since it may take a lot of time and there may be too many suggestions. Instead,
you may choose to invite only the committee members to discuss details such
as the date, venue, duration, how to get sponsors and so on. For this purpose,
you may send a circular only to the student committee members, requesting
them to attend the meeting. During the meeting, the date and venue may be
finalized and various smaller committees may be formed, such as a reception
committee, stage committee and so on. You may also decide to get each
student to contribute a nominal amount for the Fest.
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Q. 6 You are a sales manager for a particular brand of mixer and blender.
Frame a sample bad news letter telling a customer about that her claim
for the product replacement is rejected on the grounds that the
product didnt have any defect during the sale.
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Master of Business Administration - MBA Semester I
MB0039 Business Communication - 4 Credits
(Book ID: B1128)
Assignment - Set- 2 (60 Marks)
Q.1 As a part of top management team, how would you communicate to
your shareholders about the companys expansion plans?
Commitment 2014 is a firm and confident ambition and it stands for profitable
organic growth. Our ambition for 2014 is to become the European benchmark
in Universal Customer-focused Banking. We intend to enhance our leadership
based on an effective product range and high-quality service, forging close
links between retail banking and related specialized businesses.
AMBITIOUS TARGETS
By 2014, we target ambitious profitability levels underpinned by sound
fundamentals: Net banking income of more than 25 billion (20.1
billion in 2010)and net income, Group share of 6 billion to 7 billion
(1.3 billion in 2010). Our objective is also to have a cost to income ratio
of less than 60% and a return on equity ratio of 10% to 12%. These
targets take into account the new Basel III regulatory environment, as it
is currently understood. In terms of capital adequacy, Crdit Agricole
S.A. will meet the Basel III requirements and Crdit Agricole Group
ranking among the strongest banks is confirmed.
2011-2014 STRATEGY
Our actions in the period 2011-2014 will be based on three principles.
First, we shall stimulate organic growth. To achieve this, we shall
enhance growth in retail banking, both in France and elsewhere in
Europe; speed up growth in the savings management businesses, one of
our undisputed strengths; and finally, focus on growth in investment
banking and credit businesses. These businesses will continue to grow,
but selectively, because of their heavy capital consumption. The second
principle behind our strategy is that we shall enhance the Group effect
by strengthening ties between our business lines. The third principle is
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that we shall act as a committed and responsible Group in dealing with
stakeholders, and in particular our shareholders.
OUR SHAREHOLDERSCrdit Agricole S.A. has set up a comprehensive shareholder information
and communication framework. The new layout of the Shareholders
Club Newsletter,En direct you discover today, is aimed at
strengthening this direct link between you and us, and is part of a
broader attempt to make full and transparent information available to
you. Our dividend policy targets a payout rate of 35%from 2011 (paid in
2012), in cash. Through Commitment 2014, we want to thank our
shareholders for their loyalty by paying an increased dividend
Q.2 ABC Ltd. wants to communicate about its corporate image to all its
stakeholders and also to the general public. As an advisor, how do you
recommend them to do it?
Our communications and engagement strategy needs to be simple because we
are working in a complex environment - otherwise our actions become
confusing to the people we work with. The strategy therefore highlights just 20
key steps we will take to communicate and engage with people effectively. It
also explains our simplified approach to outreach work, including events and
festivals.
2. BACKGROUND2.1 We have significantly improved the way we communicate and
engage with people over the last few years. This has been recognised
through anecdotal evidence and the recent Customer Service Excellence
award. However, we need a strategy to coordinate our activities and
guide future business planning. We also need to be able to measure our
success more effectively. ABC our communications and engagement
strategy (Annex 1) aims to do this.
3. POLICY CONTEXT
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3.1 The adoption of a Communications and Engagement Strategy is
action 3.2 in the Business Plan July 2006-March 2009 (revised October
2007).
3.2 The strategy supports the delivery of our Business Plan in its entirety.The messages within it explain that we must be excellent
communicators, promoting learning and inspiring people about the
National Park in all that we do.
4. OPTIONS4.1 Option 1: You agree the recommendation
Option 2: You agree the recommendation with further development of
some stepsOption 3: You do not agree the recommendation
5. PROPOSALS5.1 The Communications and Engagement Task and Finish Group was
established to develop this strategy. It includes staff from the
Communications and Learning Team and members. They undertook a
SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) andagreed the simple approach recommended. They commented on the 20
key steps ensuring that they were strategic and not too detailed. Option
1 is recommended for approval and it is hoped that members will be
involved in the delivery and review of the strategy as it progresses.
6. BEST VALUE IMPLICATIONS6.1 The statutory duty of best value requires organisations to consult
service users and other stakeholders about services and priorities. The
duty was revised in the Local Government and Public Involvement in
Health Bill in May 2007 to engage more with hard-to-reach groups and
to secure participation of communities in delivery of local public
services. This strategy supports the delivery of this function by focusing
on engagement with partners and local people, particularly through two
of our four key Lake District National Park Authority Agenda Item:
9Authority: 22 May 2008requirements for effective communications -listening and interpreting demands; unraveling complex issues.
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7. FINANCE CONSIDERATIONS7.1 There are financial implications in the delivery of the strategy. You
have already agreed revenue growth bids (totalling 45,000) to support
step 9 in the strategy and development of Level One events and festivals
which we sponsor(Annex B). You have also agreed existing budgets to
support ongoing work led by the Communications and Learning Team.
Agreement of any additional budgetary requirements to deliver all steps
in the strategy will form part of the corporate planning and performance
cycle.
8. RISK8.1 Each step in the strategy has a different degree of risk which will be
managed through respective service plans. Overall, if we do not develop
our communications and engagement activities, there is a significant risk
that we lose our Customer Service Excellence standard.
9. LEGAL CONSIDERATIONS9.1 Effective communication is key to performance of our statutoryobjectives. The proposed strategy will assist with good governance by
improving communication within the Authority and will help clarify
relationships with partners.
10.HUMAN RESOURCES10.1 The Communications and Learning Team, including its Outreach
Unit, are part of the established structure and will take a clearcoordinating role in delivering the strategy. The strategy also makes it
clear that new approaches to communications and engagement should
be a part of existing roles across the organisation. This will be dealt with
through Service Planning and Personal Development Reviews.
11.DIVERSITY IMPLICATIONS11.1 This strategy is of high importance to diversity. In the past, ourapproach to targeting groups may have had an adverse impact on
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particular groups already using our services. The strategy explains that
we will now base our actions on the needs of different groups and clear
evidence. Annex A (Reaching Out) explains how we will not target
people, but work with focus groups to identify needs overtime. We want
to reach out to everyone and use the National Park to build links
between different cultures.
12.SUSTAINABILITY12.1 The strategy will contribute to the promotion of learning and
inspiring people about all aspects of sustainability which is at the heart
of the Vision for the National Park
Q.3 What is oral business communication? Explain its benefits to the
organisation and to the individual employee.
According to a 2005 study published in the Journal of Employment Counseling,
oral communication skills are being increasingly sought after by employers.
When surveying over 100 successful businesses, researchers found that more
and more employers are emphasizing the development of good speaking skills
in their employees. With this in mind, the concept of oral communication is an
important idea to study and understand in the context of business.
Presentations:
One form of oral communication in a business setting is a presentation.
Presentations are usually an organized conveyance of information to a group
of people. Stylistically, they tend to be far more formal than informal, and rely moreheavily on data and facts than they do analysis.
Presentations are sometimes more persuasive in nature, like a pitch for an ad
campaign, but tend to be informative more often, such as an employee
briefing or are port on quarterly earnings. Presentations may include some
dialog after the sender of the message has finished their speech, but they are,
by and large, much more monologue reliant. This makes it important for the
speaker to anticipate possible objections to the message and address them in
the actual speech.
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Client Interaction:
Another form of oral communication in business encompasses interaction with
clients. Depending on the level of connection between the employee and the
client, the communication in these interactions can range from incredibly
formal to informal and casual. These interactions usually include a combinationof data and analysis, and will be more persuasive than informative in nature, as
the employee is trying to encourage continued and expanded business with
the client. Because of the nature of these interactions, the communication is
definitely a dialog, making listening skills incredibly important.
Interoffice Interaction:
Oral communication in the office can be referred to as interoffice interaction.
This is comprised of conversations with superiors, subordinates and co-
workers. Depending on the levels of power separation between the individuals
engaging in conversation, the communication will fluctuate between formal
and informal, though it should always remain professional. Conversations in
this context may reference data, but will be much more analysis heavy, and
will be a dialog by nature.
Benefits:
Oral communication in business provides a variety of benefits. First, oral
communication is accompanied by nonverbal signifiers, which provides contextthat can enhance understanding in the communication process. Posture, facial
expressions, and habitual movements may provide clues as to an individuals
feelings about the ideas being discussed. Even in telephone conversations,
pitch, rate, volume and tone of the respective speakers can help in
understanding sentiments. Oral communication also provides a springboard
for relational development. Unlike with email, memos and chat functions,
which tend to take a task-oriented approach to communication, the immediacy
involved in oral communication allows for instant feedback and a more
relational approach. This is important, as strong relationships in business oftenlead to more profitable and productive cooperation.
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Q.4 Give short notes on communication network in the organisation.
Networks are another aspect of direction and flow of communication. Bavelas
has shown that communication patterns, or networks, influence groups in
several important ways. Communication networks may affect the group's
completion of the assigned task on time, the position of the de facto leader inthe group, or they may affect the group members' satisfaction from occupying
certain positions in the network. Although these findings are based on
laboratory experiments, they have important implications for the dynamics of
communication in formal organizations.
There are several patterns of communication:
Chain
Wheel
Star
All-Channel network
Circle
The Chain can readily be seen to represent the hierarchical pattern that
characterizes strictly formal information flow, "from the top down," in military
and some types of business organizations. The Wheel can be compared with a
typical autocratic organization, meaning one man rule and limited employee
participation. The Star is similar to the basic formal structure of manyorganizations. The All-Channel network, which is an elaboration of Bavelas's
Circle used by Guetzkow, is analogous to the free-flow of communication in a
group that encourages all of its members to become involved in group decision
processes.
The All-Channel network may also be compared to some of the informal
communication networks. If it's assumed that messages may move in both
directions between stations in the networks, it is easy to see that some
individuals occupy key positions with regard to the number of messages they
handle and the degree to which they exercise control over the flow ofinformation. For example, the person represented by the central dot in the
"Star" handles all messages in the group. In contrast, individuals who occupy
stations at the edges of the pattern handle fewer messages and have little or
no control over the flow of information.
These "peripheral" individuals can communicate with only one or two other
persons and must depend entirely on others to relay their messages if they
wish to extend their range. In reporting the results of experiments involving
the Circle, Wheel, and Star configurations, Bavelas came to the following
tentative conclusions. In patterns with positions located centrally, such as the
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Wheel and the Star, an organization quickly develops around the people
occupying these central positions. In such patterns, the organization is more
stable and errors in performance are lower than in patterns having a lower
degree of centrality, such as the Circle.
However, he also found that the morale of members in high centrality patterns
is relatively low. Bavelas speculated that this lower morale could, in the long
run, lower the accuracy and speed of such networks. In problem solving
requiring the pooling of data and judgments, or "insight,"Bavelas suggested
that the ability to evaluate partial results, to look at alternatives, and to
restructure problems fell off rapidly when one person was able to assume
amore central (that is, more controlling) position in the information flow.
For example, insight into a problem requiring change would be less in the
Wheel and the Star than in the Circle or the Chain because of the
"bottlenecking" effect of data control by central members. It may be
concluded from these laboratory results that the structure of communications
within an organization will have a significant influence on the accuracy of
decisions, the speed with which they can be reached, and the satisfaction of
the people involved. Consequently, in networks in which the responsibility for
initiating and passing along messages is shared more evenly among the
members, the better the group's morale in the long run.
Q. 5 What are the different types of business letters? Explain with example.
Business letter is an old form of official correspondence. A business letter is
written by an individual to an organization or an organization to another
organization. Business letters are written for various purposes. One writes a
letter to enquire information, apply for a job, acknowledge someone's work,
and appreciate one's job done, etc. As the motive of writing the letter is
different, the style of the letter changes and you get different types of businessletters. The various types of business letters are used by different people to
serve their purpose of sending the message across.
Let's take look at the most common types of business letters:
Acknowledgement Letter
This type of letter is written when you want to acknowledge some one
for his help or support when you were in trouble. The letter can be used
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to just say thanks for something you have received from some one,
which is of great help to you.
Apology Letter
An apology letter is written for a failure in delivering the desired results.If the person has taken up a task and he fails to meet the target then he
apologizes and asks for an opportunity to improve in this type of letter.
Appreciation Letter
An appreciation letter is written to appreciate some one'swork in the
organization. This type of letter is written by a superior to his junior. An
organization can also write an appreciation letter to other organization,
thanking the client for doing business with them.
Complaint Letter
A complaint letter is written to show one that an error has occurred and
that needs to be corrected as soon as possible. The letter can be used as
a document that was used for warning the reader.
Inquiry Letter
The letter of inquiry is written to inquire about a product or service. If
you have ordered a product and yet not received it then you can write aletter to inquire when you will be receiving it.
Order Letter
This letter is as the name suggests is used for ordering products. This
letter can be used as a legal document to show the transaction between
the customer and vendor.
Letter of Recommendation
This type of letter is written to recommend a person for a job position.The letter states the positive aspects of the applicant's personality and
how he/she would be an asset for the organization. Letter
of recommendation is even used for promoting a person in the
organization
8/3/2019 Submit MB0039 Business Communication Sem 1 Aug Fall 2011 Assignment
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Q.6 Prepare your resume highlighting your personal achievements, job
experience if any and educational background. Also prepare a cover
letter to the organisation where you want to apply and the position to
be applied for.
RESUME
COVER LETTER
Vimal Kumar L
#Address 1
#Address 2
Mobile: (+91) 94484 XXXXX
Email: [email protected]
9 December 2011
Mr. First Name Last Name
Personnel ManagerXYZ Company Pty Ltd
PO Box 9967
Bangalore
Dear Ms XXX
Ref: Management Trainee
I am applying for the position of Management Trainee, which was advertised inthe Global News on 2 December 2011. I would be well suited to this position as
I find this job exciting and challenging.
I am interested in taking up job in management and have gained some
practical experience while working in the accounting department at Venture
Company. This work experience gave me valuable insight into various
management practices and helped develop my proficient skills. The feedback I
received from this work experience indicated that I was able to gain
management skills quickly and enthusiastically.
8/3/2019 Submit MB0039 Business Communication Sem 1 Aug Fall 2011 Assignment
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The enclosed rsum details my experience and relevant courses that I have
completed, which I believe have prepared me to perform well in this position.
Thank you for considering my application. I look forward to meeting you andproviding further information in an interview. I can be contacted at any time
on my mobile phone
Yours sincerely
Vimal Kumar L