Oval

A Study On Waiting Time In Hospitals Ministry Of Health Malaysia

2.2 Research Instrument

There were two methods of data collection (i) self-administered questionnaire for patient and

staff, (ii) audit of facilities.

A. Questionnaires

Two sets of questionnaires were developed by the research team:

i. Questionnaire for patient

The questionnaires were given to patients attending the outpatient services in selected

disciplines. Pre-testing of the questionnaires was done at Kajang Hospital to test the

patients and staff understanding of the questionnaires. The respondents were asked to

write down the time at identified stations. Likert scale was used to gauge respondents '

perception. The questionnaires consisted of two sections:-

Section a: Demographic Profiles

There were six questions in this section pertaining to the demographic profiles of

respondents as follows:

• Age group

• Gender

• Ethnicity

• Education Level

Section b : Type of waiting Time

Three types of waiting times were studied:

• Tl - time taken from given appointment time until seen by medical personnel

• T2 - time taken from registration until seen by medical personnel

• T3 - time taken from registration until getting prescription slip from

Medical Personnel

• T4 - time taken from submission of Identity Card/Appointment card to

collection of medication

3

Oval

28

\

Oval

Oval

56

Oval

Oval

Oval