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Student Services – Australia PostStudent Services Conference
Lisa Hooyer - Financial Services Group
18th May 2007
Are you here?ACT
Canberra Institute of Technology
University of Canberra
NSW
The University of Newcastle
The University of New England
The University of New South Wales
Southern Cross University
University of Technology Sydney
University of Western Sydney
QLD
Central Queensland University
Queensland University of Technology
University of South Queensland
University of the Sunshine Coast
SA
The University of Adelaide
University of South Australia
TAS
University of Tasmania
VIC
Deakin University
The University of Melbourne
Victoria University of Technology
RMIT
WA
Curtin University
Edith Cowan University
The University of Notre Dame
Murdoch University
The University of Western Australia
Our Students
Michael Chooses Physics
Perceptual Map
Perceptual Map of Communication Channels and their Attributes -Personal Receivers. Mail communications perform well.
TV
House Letter
SMS
Door-to-door
objectionable
difficult to ignoredisruptive
informative
Phone Catalogue
Radio NewspaperMagazine
convenient
entertaining
reliable
appropriate
annoying
time consuming
acceptableenjoyable
trustworthy
-0.35
-0.25
-0.15
-05
0.05
0.15
0.25
0.35
-0.9 -0.7 -0.5 -0.3 -0.1 0.1 0.3 0.5 0.7 0.9
Irritating
( - )
Acceptable
( + )
Passive
( - )
Active
( + )
Application Enrolment
Student Services
Graduation
Alumni
Student Cards
Books
Fee
Payment
How can Post enhance the Student experience?
In PersonOn-LineIdentificationPayment
Application
Enrolment
Application and Enrolment Processing
An easier way to reach your students.
Enables customers to access and lodge applications and forms for your tertiary institution at more than 3,000 postal outlets
nationwide – simply and conveniently.
How does Mr Lee pay his fees?
Fee
Payment
POSTbillpay in Person
POSTbillpay by Phone
POSTbillpay on the Internet
From Overseas Money Transfers – Western Union
Bank@PostAgency Banking
Secure and easy agency banking service for personal accounts.
Features and benefits:
• 3100 outlets across Australia
• Withdrawals, deposits (cash/cheque) and check your balance
• No charge to the customer
• Over 70 financial institutions
• VIP Online Authentication Device
Money TransfersWestern Union
Australia Post and Western Union make it easy for international student’s parents, friends and relatives to send them money throughout their university year.
• No bank account required for sender of receiver
• No charges for receiver
• Western Union Gold Cards – members services for express sending and receiver funds.
Money Orders• No bank account required for sender of receiver
• No charges for receiver
• Can be cashed at Post Office or any Bank
American express• Foreign Cheques and Cash
Student Cards
How does the Student get their books?
Books
Creating the Student Service Hub
Communication with Students
Records Management
Urgent deliveries
Centralised processes
Easy, convenient payment methods
Student Services
The larger the transaction
volumes from participating
universities, the lower their
transaction fees!
University Sector Pricing• Buying group approach to pricing
• A standard contract for members of the group
• Participation is rewarded by volume discounts
Graduation
Alumni
Application Enrolment
Student Services
Graduation
Alumni
Student Cards
Books
Fee
Payment
