Student It Services Guide 2011

8/3/2019 Student It Services Guide 2011

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www.itsg.qut.edu.au

i n f o r m a t i o n t e c h n o l o g y s e r v i c e s | J A N 2 0 1 1

StudentIT servicesguide

Your guide to accessing onlineservices at QUT

'11



Acceptable use of informationtechnology resources policy

QUT provides information facilities to its staff and students for its

day-to-day operations. These include the desktop environment, network

facilities, IT Infrastructure and access to the Internet.

QUT facilities may not be used for any purpose associated with the

transmission, viewing or publication of pornography or other illicit or

offensive material; personal commercial interests; soliciting donations

for political parties or religious groups; publication of sites unrelated toUniversity activities; personal observations using inappropriate or

offensive language, or any unlawful purpose.

When users renew their access account passwords they are always

reminded that the University monitors its information assets and carries out

detailed security audits of systems and data as required. Network activity

is logged and may be used to investigate faults, security breaches and

inappropriate or unlawful use. The University reserves the right to access

individual files.

There is a continuing need to be vigilant about the proper

use of QUT facilities.

Breaches to the Acceptable use of information technology resources policy

by staff or students may be treated as misconduct.

The Acceptable use of information technology

resources policy can be found at:www.mopp.qut.edu.au/F/F_01_11.jsp

Professor Tom Cochrane

Deputy Vice-Chancellor

(Technology, Information and Learning Support)



Contents

Student ID Card ................................................................................2

Username and Password ...................................................................3Challenge Response Answers ............................................................4

IT Helpdesk .......................................................................................5

24-hour Central Computer Labs .........................................................6

QUT Virtual .......................................................................................7

Email.................................................................................................8

QUT Blackboard ................................................................................9

SaeAssign ......................................................................................10

Course Materials Database (CMD) ....................................................11

QUT Printing Services (QPS) ............................................................12

Internet Access Service (IAS) ...........................................................13

Wireless ..........................................................................................14

O-Campus Access.........................................................................15

eduroam .........................................................................................16

eStore .............................................................................................17

Library ............................................................................................18

IT Security .......................................................................................19

Online IT Training .............................................................................20

Student ePortolio ............................................................................21

Learning Environments (AV) ..............................................................22

Copyright ........................................................................................23

AskQUT ..........................................................................................24



2 Student ID card

Access to QUT resources

Phone 3138 2000 (GP and KG) or 5316 7400 (CB)

Obtain you Student ID rom the Student CentreGo to www.studentsevices.qut.edu.au/info/id

Obtain your student ID card rom the Student Centre on campus. You must

have current enrolment details in QUT Virtual, and will be required to showphotographic proo o identity to obtain your student ID card.

Your student ID card enables you to:• be identiied when you attend examinations• borrow resources rom the QUT Library• access student computer labs• travel on the intercampus shuttle bus.

Full-time students enrolled in an Austudy-eligible course will receive aQueensland Rail (QR) logo on their student ID cards, which entitles them

to concessional rates on public transport.

Please note that lost cards will incur a $15 replacement ee.

Student Centre loCationS

Campus Location Level

Gardens Point (GP) A Block Level 1

Kelvin Grove (KG) F Block Level 6

Caboolture (CB) J Block Level 1



3Username and Password

Gain access to QUT’s online services

Phone 3138 4000

Go to www.ithelpdesk.qut.edu.au

Your QUT Access username and password provides you with secure accessto all major online services at QUT.

QTAC commencing students receive their QUT Access username andpassword online, ater accepting their course using the QTAC online service.

All other commencing students receive their QUT Access username and

password in the letter o oer.

I you are a continuing student but are commencing a new course, you

should use your old QUT Access username and password.

The Acceptable use o inormation technology resources policy is therules and conditions about QUT’s online services. You must accept these

rules when:• you irst access QUT’s online services• you change your password.

You will be prompted to change your password every 60 days.

Getting Started

1. Start your web browser.2. Go to the QUT home page www.qut.edu.au and click on Compute

accounts in the Quicklinks section.3. Enter your username and password.4. Follow the prompts to change your password.5. Read and accept the Acceptable use o inormation technology

resources policy.6. Set up your challenge response answers.

it HelpdeSk and Qut printinG SerViCeS (QpS) loCationS

Campus QPS IT Helpdesk

Gardens Point (GP) V Block, Level 2 V Block, Level 2

Kelvin Grove (KG) R Block, Level 2 R Block, Level 2

Caboolture (CB) B Block, Level 2



4 Challenge Response Answers

Retrieve your QUT Access password

Phone 3138 4000

Go to https://access.qut.edu.au

The irst time you change your QUT Access password, you will be askedto setup your Challenge Response Answers. With Challenge Response

Answers you will be able to obtain a new QUT Access password online i you orget your current one.

Set up your CHallenGe reSponSe anSwerS

Commencing students:

1. Login to QUT Access https://access.qut.edu.au

2. Select the I wish to set up my Challenge Response answers option.3. Then ollow the prompts.

All QUT students and sta can change their Challenge Response Answers

at any time:1. Log into the QUT Access webpage at https://access.qut.edu.au

2. Click on the Change Challenge Response Answers link .3. Submit correct answers to at least three questions.

retrieVe your paSSword

You can change your password using any Internet web browser:

1. Go to the QUT Access webpage https://access.qut.edu.au then you will

be re-directed to another page. Once there, click on the QUT tab.2. Click the Forgotten your password? link on the QUT Login page.

3. Enter your username and ollow the prompts.4. You will then be presented with a list o Challenge Response Questions,

you must answer at least three questions correctly.5. You will then be directed to create a new password.



5IT Helpdesk

Get technical assistance

Phone 3138 4000

Email [email protected] Fo moe infomation www.ithelpdesk.qut.edu.au Use guides www.itsevices.qut.edu.au/assistance/useguides

The IT Helpdesk provides support to all students or QUT’s onlineenvironment as well as computers and sotware. You can request

assistance rom the IT Helpdesk in person, over the phone or via email.

it HelpdeSk loCationS

Campus Location

Gardens Point (GP) V Block, Level 2

Kelvin Grove (KG) R Block, Level 2

Caboolture (CB) B Block, Level 2

Submit and collect assignments

Assignment Minder is an assignment and submission collection service,

which is co-located with the IT Helpdesk at Gardens Point, Kelvin Grove,and with the Library at Caboolture.

Fo moe infomation about Assignment Minde go to

www.am.qut.edu.au



624-hour Central Computer Labs

Around-the-clock on-campus computer access

Email [email protected]

Fo moe infomation www.ithelpdesk.qut.edu.au

The 24-hour labs provide you with round the clock access to a computer. The labs provide access to the internet, sotware and acilities including

email, library services, word processing and printing.In order to use any o the computers in QUT’s labs you will have to enteryour QUT-Access username and password.

LOCATIONS

Gadens Point Kelvin Gove

V Block, Level 2 D Block,D201, D204, D205

F Block, F101 F Block,F504

COMPUTEr AVAILABILITY

The Lab Monitor website shows which computer labs havecomputers available. www.labmonito.qut.edu.au





8 Email

Keep in touch with email@connect

Go to www.qut.edu.au/email

Fo moe infomation www.itsevices.qut.edu.au/email/student Phone 3138 4000

Your QUT student email address is the oicial method by which QUT

communicates with you or all administrative matters.

In addition, most lecturers use email as their preerred means o communication. Your oicial QUT student email address is generated

automatically.

email@ConneCt

You will be supplied with an @connect mailbox, however, should youchoose to redirect your emails to a dierent email address (e.g. Gmail)you have the option to do so.

email@connect provides:

• 10GB mailbox capacity• 5GB online ile storage• lielong email (e.g. [email protected]).





10SafeAssign

Check your assessment

Go to you unit site on http://blackboad.qut.edu.au

SafeAssign is a voluntary text-matching and citation-checking tool in QUTBlackboard. It allows students to check their assignments and determinepossible instances o plagiarism. The use o the tool is or educative

purposes only and is entirely voluntary or unit coordinators and students.

Submitting an assignment to SafeAssign does not constitute a fomal

assignment submission. Assignments must still be submitted through the

appropriate channels determined by the unit coordinator and/or AssignmentMinder.

SaeAssign is only accessible to students in units where the unit coordinatorhas included sae assignment as part o the assessment. Consult your unitcoordinator or inomation about using SaeAssign in your unit.

Inormation on how to use SaeAssign can be ound in the QUT Blackboardstudent tips sheets on the eLearning Services website www.els.qut.edu.au

Please contact the IT Helpdesk i you have any queries about SaeAssign.



11Course Materials Database (CMD)

View and download unit readings

Phone 3138 4000

Email [email protected] Go to http://blackboad.qut.edu.au or www.libay.qut.edu.au

The CMD contains readings selected or your course. Your lecturers

update this material periodically to ensure relevance to the units thatyou are studying.

Resources that are available rom the CMD include:

•

book chapters• journal articles• conerence papers• cases and unreported judgements• legislation• exam papers.

The CMD is accessible rom the Learning Resources area on any o yourQUT Blackboad unit sites or via the Quicklinks area on the QUT Libay

homepage.

For more inormation about or assistance with the Couse Mateials

Database, contact the IT Helpdesk.



12 QUT Printing Services (QPS)

For all of your print and copy needs

Phone 3138 1474 (GP) | 3138 3938 (KG)

Go to www.qps.qut.edu.au

QUT Printing Services (QPS) oers a wide range o services to students:

• black and white and colour printing• photocopying• laminating• binding• colour poster and large ormat printing• laptop sales• online document submission or printing.

QUT Pinting Sevices (QPS) sta on Gardens Point and Kelvin Grovecampuses can assist you with your needs.

QpS loCationS

Alternatively, you can contact them by phone (see above) or by clicking on

the Feedback link at the bottom right-hand corner o the QPS homepagewww.qps.qut.edu.au

Campus QPS counte

Gardens Point (GP) V Block, Level 2

Kelvin Grove (KG) R Block, Level 2



13Internet Access Service (IAS)

Browse the web via QUT’s network

Phone 3138 4000

Email [email protected] Go to www.itsevices.qut.edu.au/intenetaccess

Internet Access Service (IAS) is the service that allows all students to

gain access to the Internet via QUT.

IAS ensures that students receive reasonable and equitable access tothe Internet. Consequently, all students are given an IAS quota that is

considered to be suicient to complete their academic work. This quotais dependent on your enrolment status. You can purchase additional IAS

quota at any QUT Printing Services counter or online using QUTPay viaQUT Virtual.

I you have any queries regarding your IAS quota, please contact the

IT Helpdesk.



14Wireless

Roaming access around campus

Phone 3138 4000


Go to www.wieless.qut.edu.au Use guide www.itsevices.qut.edu.au/connectoncampus/wieless/

useguides

Access to QUT’s Wireless network is available to all students in designated

wireless zones on campus. Once connected, students can browse theInternet, check their email and connect to their aculty home drives.

wHat do you need to uSe tHiS SerViCe?

• Compute Account – Your QUT Access username and password• Hadwae and softwae equiements

A laptop computer or smart phone with:• Windows XP/Vista/7 or MAC OS X operating system• wireless network card that is Wi-Fi CERTIFIED™ or IEEE 802.11b/g or

802.11a/b/g/n – in selected areas.

Look or this symbol around campus

or wireless access.



15Off-Campus Access

Connect to QUT from anywhere

Phone 3138 4000

Email [email protected] Go to https://secue.qut.edu.au/itsevices/qut/connectoffcampus/sas Use guide www.itsevices.qut.edu.au/assistance/useguides/#offcampus

Through the Secure Access Service (SAS), you can securely connectto QUT’s network and servers through any Internet Service Provider

(e.g. Telstra, Optus etc) or rom other universities. The SAS can beaccessed using modem and broadband connections.

wHat do you need to uSe tHiS SerViCe?

Compute Accounts

• QUT-Access username and password• Connection to the Internet (through your provider).

Softwae

• SAS sotware•

Windows 2000/XP or a Mac OS X operating system• Existing QUT Sotware.

Not all students have access to all sotware. Contact your aculty

or more inormation.



16eduroam

Connect to QUT from educational institutions worldwide

Phone 3138 4000

Email [email protected] Go to www.itsevices.qut.edu.au/eduoam/index.jsp

Use guide www.itsevices.qut.edu.au/eduoam/access.jsp

eduoam is a global initiative oering wireless network access to studentsrom more than 20 Australian Universities and more than 500 sites in 40

countries worldwide, using their institution’s username and password.

QUT students can access the eduoam wireless network at QUTand participating non-QUT institutions via their QUT Access

username and password. Once connected to eduoam, you canconnect back to QUT via the Secure Access Service sotwarehttps://secue.qut.edu.au/itsevices/qut/connectoffcampus/sas

You will need to conigure your mobile computing device beore youcan connect to the eduroam wireless network. Inormation on participating

Australian institutions and user guides are available at

www.itsevices.qut.edu.au/eduoam

For a list o international institutions, visit www.eduoam.og

Please note: the user name you log in with must [email protected], this is NOT your email address.



17eStore

Storing documents safely on your H Drive

Phone 3138 4000

Email [email protected] Go to www.itsevices.qut.edu.au/estoe/index.jsp

eStoe is your personal network drive (also known as H Dive) which

allows you to save and access your documents securely. Accessdocuments either on-campus or o-campus via your personal H Drive

using your student login.

All students are provided with the ollowing storage spaceon eStore (H Drive):

• undergraduate students: 5GB

• postgraduate students: 10GB.

Your use o eStore is subject to QUT’s Acceptable use o inormationtechnology resources.





19IT Security

Protect your digital identity

Phone 3138 4000

Email [email protected] Go to www.qut.edu.au/secuity

IT Security is essential or the saety o your computer and personal details.

I you access the Internet it is essential to turn on irewalls, installanti-virus sotware and download patches to avoid having computer

glitches or personal details (such as website usernames and passwords)stolen. This is also essential or your home computer. Computers in QUT’s

central and aculty labs use standard operating environments that aremanaged to ensure they comply with QUT’s IT Security standards.

IT Security goes hand-in-hand with personal security. Without securing yourcomputer physically you are still vulnerable.

it SeCurity CHeCkliSt for Home

1. Turn on frewall.2

. Download and install the latest patches.3. Create a secure password and change it regularly.4. Understand how spyware and malware work.5. Install and update anti-virus sotware. Anti-virus sotware can be

downloaded rom www.itsevices.qut.edu.au/itsecuity/antivius



20Online IT Training

Expand and enhance your computing skills

Phone 3138 4000

Email [email protected] Go to http://taining.qut.edu.au or www.itsevices.qut.edu.au/assistance/taining

Online IT Training is available to all QUT students and provides interactivetutorials and online manuals or the most commonly used sotware

packages, including:

• Microsot Windows 7• Adobe Photoshop• Dreamweaver• Microsot Access• Microsot Excel• Microsot Outlook• Microsot PowerPoint• Microsot Project• Microsot Word

• MYOB.

In addition, the service also oers Australian industry-standard certiication

in core competencies via the ICT Skills Benchmak.



21Student ePortfolio

Create your professional portfolio

Phone 3138 4000


Go to http://qutvitual.qut.edu.au

Fo moe infomation www.studentepotfolio.qut.edu.au/fostudents

Use guide http://qutvitual.qut.edu.au (in student ePortolio under Helpand Resources).

Student ePotfolio is an online tool that you can use to document youracademic, proessional and personal development.

The student ePortolio is a web-based repository where you can record

examples and evidence o your skills, interests and achievements as astudent as well as outside university lie. This evidence o the skills youdevelop while at QUT will assist you to make connections between your

learning, your career development and your personal goals and interests.

Student ePortolio allows you to:

• build and release your eportolio• export your eportolio or viewing by others• see who has viewed your eportolio• view other eportolios released to you• create and build your resumé.



22Learning Environments (AV)

Equipment loans and support

Phone 3138 1780 (GP) | 3138 3539 (KG) | 5437 5410 (CB)

Email [email protected] (GP) | [email protected] (KG) | [email protected] (CB) Go to www.lets.qut.edu.au Fo moe infomation www.lets.qut.edu.au/teaching/avsuppot_loans.jsp

Leaning Envionments oers a wide range o portable audiovisualequipment or loan rom the Learning Environments counter on eachcampus. Equipment that is available or loan includes:

• digital cameras• portable PA systems with radio microphones• portable CD/cassette players• MP3 recorders• laser pointers• inrared mouse• DVD players and various display devices (monitors, data projectors).



23Copyright

For use with all information facilities at QUT

Phone 3138 4024


Go to www.tils.qut.edu.au/copyightguide

When you accept the Acceptable use o inormation technology resources

policy, you accept responsibility to comply with copyright law in your use o inormation acilities at QUT.

The QUT Copyright Guide provides sta and students with inormation

about how copyright law applies to your activities.

reQuire more information?

Visit the copyright web page www.tils.qut.edu.au/copyightguide or ageneral guide to Australian copyright law at QUT. On this page you will ind:

• general inormation• teaching support• study and research•

publishing and communication• perorming in public• a quick reerence sheet or sta and students.

I you require urther assistance please contact the QUT Copyight Office or additional assistance (contact details are at the top o this page).



24AskQUT

Get your questions answered

Go to http://ask.qut.edu.au

AskQUT is designed to provide ast, accurate, around-the-clockassistance to QUT students, sta and visitors.

It allows you to:• search requently asked questions (FAQs)• Ask a Question – an online way to submit a question

similar to an email• track enquiries on ‘My Stu’.

New inormation is added regularly to keep you up to date.



QUT is committed to sustainability. By using this 100%

recycled Australian Made paper we are assisting Landcare

Australia restore old landfill sites throughout Australia.



Feedback

How can we improve this guide?

Go to AskQUT, via QUT Virtual https://qutvirtual.qut.edu.au

We welcome your comments on this booklet. If you think it hasbeen helpful to you or if you have any suggestions for future editions,

you can provide feedback at AskQUT.

CRICOS No. 00213J

© QUT 2010 17544

Documents

Student It Services Guide 2011