Student Handbook - · PDF fileElena Gavrilas Europe & Eastern Europe Marketing Manager 020 407 496 48 . Page 8 of 38 AWI International Education Group ... International Student Handbook

Page 1 of 38 AWI International Education Group

International Student Handbook v9-4Sep 2016

Level 2, 520 Queen Street Phone: +64 9-307 2968 Auckland Central Fax: +64 9-307 2967 New Zealand Email: [email protected]

Website: www.awi.ac.nz

Review Panel Billie and Juggy

Location Shared Drive/02/Student Handbook v9

Development/Latest Review Date 05/09/2016

Annual Review Date Dec 2016

Version 9-4

Student Handbook

mailto:[email protected]

http://www.awi.co.nz/



Table of Contents

WELCOME .................................................................................................................................................................. 5

OUR VISION AND KEY VALUES .................................................................................................................................... 6

THE TREATY OF WAITANGI – TE TIRITI O WAITANGI ................................................................................................... 6

ACHIEVING YOUR GOALS AT AWI ............................................................................................................................... 6

INFORMATION FOR STUDENTS ................................................................................................................................... 7

EMERGENCY CONTACT DETAILS .................................................................................................................................. 7

CAMPUS AND CLASS HOURS ....................................................................................................................................... 8

GENERAL INFORMATION ............................................................................................................................................ 8

RECEPTION ......................................................................................................................................................................... 8 CHANGE OF CONTACT DETAILS ............................................................................................................................................... 8 IRD NUMBER ..................................................................................................................................................................... 8 PUBLIC TRANSPORT ............................................................................................................................................................. 8 ROAD SAFETY AWARENESS .................................................................................................................................................... 8 SCHOOL TRIPS/VISITS........................................................................................................................................................... 8 CULTURAL CELEBRATIONS/FESTIVITIES ..................................................................................................................................... 8 STUDENT REPRESENTATIVE .................................................................................................................................................... 9 EVALUATIONS AND QUALITY ASSURANCE ................................................................................................................................. 9

FACILITIES AND SERVICES ........................................................................................................................................... 9

STUDENT COMMON ROOM ................................................................................................................................................... 9 LIBRARY ............................................................................................................................................................................. 9 SECURITY ......................................................................................................................................................................... 10

HEALTH AND SAFETY .................................................................................................................................................10

EVACUATION PROCEDURES .................................................................................................................................................. 10 MEDICAL CONDITIONS ....................................................................................................................................................... 10 ATTENDANCE AND TIMEKEEPING .......................................................................................................................................... 10

CODE OF BEHAVIOUR ................................................................................................................................................12

PREVENTION OF BULLYING, HARASSMENT AND DISCRIMINATION .............................................................................. 13 DISCIPLINARY PROCEDURES ................................................................................................................................................. 13 DISCIPLINARY ACTION ........................................................................................................................................................ 13

2016 PROGRAMMES ..................................................................................................................................................13

1. GENERAL ENGLISH AND IELTS PREPARATION (LEVEL 3) ................................................................................................... 13 2. NEW ZEALAND DIPLOMA IN BUSINESS (LEADERSHIP AND MANAGEMENT) (LEVEL 5) ............................................................. 13 3. DIPLOMA IN BUSINESS (GENERAL MANAGEMENT) (LEVEL 7) ............................................................................................ 13 4. DIPLOMA IN BUSINESS (PROJECT MANAGEMENT) (LEVEL 7)* ........................................................................................... 13 7. DIPLOMA IN COMPUTER SCIENCE AND IT (LEVEL 7)......................................................................................................... 14

PROGRAMME STRUCTURE FOR ALL ACADEMIC PROGRAMMES ................................................................................14

6 MODULES (OR COURSES) ......................................................................................................................................... 14 1 ACADEMIC YEAR ..................................................................................................................................................... 14 120 CREDITS ........................................................................................................................................................... 14

ENROLMENTS AND ADMISSION .................................................................................................................................14

RECOGNITION OF PRIOR LEARNING (RPL) ............................................................................................................................... 14 ASSESSING PRIOR INFORMAL LEARNING .................................................................................................................................. 14 ATTESTATION ................................................................................................................................................................... 14 INTERVIEW ....................................................................................................................................................................... 14 CHALLENGE ASSESSMENT .................................................................................................................................................... 14 CROSS-CREDITING ............................................................................................................................................................. 15 CREDIT RECOGNITION AND TRANSFER .................................................................................................................................... 15



LATE ADMISSIONS ............................................................................................................................................................. 15 INDUCTION AND ORIENTATION............................................................................................................................................. 15

FEES ...........................................................................................................................................................................15

REFUND POLICY SCHEME .................................................................................................................................................... 16

STUDENT TESTING AND ASSESSMENT PROCEDURES .................................................................................................16

FOR UNIT STANDARD BASED QUALIFICATIONS AND ASSESSMENTS: .............................................................................................. 16 FOR NON-UNIT STANDARD BASED QUALIFICATIONS: ................................................................................................................ 17 MODERATION OF ASSESSMENTS ........................................................................................................................................... 17

ATTENDANCE AND TIMEKEEPING ..............................................................................................................................17

DISCIPLINARY ACTION FOR NON-ATTENDANCE ......................................................................................................................... 18

DISHONEST ACADEMIC PRACTICE (PLAGIARISM AND CHEATING) ..............................................................................18

EXAMINATION RULES AND REGULATIONS ............................................................................................................................... 19 STUDENT COURSE COMPLETION ........................................................................................................................................... 20

EXAMINATION RE-SIT, RE-SUBMISSION, SUPPLEMENTARY EXAM AND RE-ENROLMENT ...........................................21

1. NATIONAL/NEW ZEALAND QUALIFICATIONS .................................................................................................................. 21 2. OTHER QUALIFICATIONS ................................................................................................................................................. 21 STUDY SKILLS .................................................................................................................................................................... 22 THE ‘5S’ APPROACH TO NOTE TAKING .................................................................................................................................. 22

APPEALS ....................................................................................................................................................................22

PROBLEMS WITH A LECTURER .............................................................................................................................................. 22 THE CODE ........................................................................................................................................................................ 23

COMPLAINTS .............................................................................................................................................................24

STUDENT COMPLAINT PROCESS................................................................................................ ERROR! BOOKMARK NOT DEFINED.

CODE OF PRACTICE FOR THE PASTORAL CARE OF INTERNATIONAL STUDENTS ..........................................................25

WHAT IS AN ‘INTERNATIONAL STUDENT’? ............................................................................................................................... 25 WHAT IS THE CODE OF PRACTICE? ........................................................................................................................................ 25 WHEN DOES THE CODE OF PRACTICE APPLY? .......................................................................................................................... 25 WHO NEEDS TO FOLLOW THE CODE OF PRACTICE? ................................................................................................................... 25 HOW CAN I GET A COPY OF THE CODE AND GUIDELINES?........................................................................................................... 25 HOW DO I KNOW IF AN EDUCATIONAL PROVIDER HAS SIGNED THE CODE? ..................................................................................... 25 WHAT IF I HAVE CONCERNS OR ISSUES? ................................................................................................................................. 25

IMPORTANT CONTACTS .............................................................................................................................................26

IMMIGRATION .................................................................................................................................................................. 26 NZQA ............................................................................................................................................................................ 26 CAREERS NZ ..................................................................................................................................................................... 26 HEALTH SERVICES .............................................................................................................................................................. 26 ACCIDENT INSURANCE ........................................................................................................................................................ 26 MEDICAL AND TRAVEL INSURANCE........................................................................................................................................ 26 EMERGENCY SERVICES ........................................................................................................................................................ 26 OTHER SERVICES ............................................................................................................................................................... 27 SUPPORT AND GUIDANCE SERVICES ...................................................................................................................................... 30 SUPPORT AND GUIDANCE SERVICES ...................................................................................................................................... 31 IF A CONSULATE OR EMBASSY IS NOT LISTED, PLEASE TALK TO ANYONE OF THE STAFF OR PASTORAL CARE TEAM WHO WILL PROVIDE YOU

WITH THE RELEVANT DETAILS. .............................................................................................................................................. 31 SUPPORT AND GUIDANCE SERVICES ...................................................................................................................................... 32

2016 PASTORAL CARE TEAM (PCT).............................................................................................................................35

HOW CAN THE PCT HELP ME AS A STUDENT? .......................................................................................................................... 35

NEW ZEALAND HOLIDAYS FOR 2016 ..........................................................................................................................36



(APPENDIX 1.1) ..........................................................................................................................................................37

(APPENDIX 1.2) ..........................................................................................................................................................38

This Handbook belongs to:

Student Name

Student ID No

Programme

Date Handbook issued



Welcome Kia ora! Nau mai, haere mai! Greetings and welcome to AWI! Thank you for choosing to study with AWI. You are now part of AWI whanau (family)! By choosing AWI, you have indicated a strong commitment to achieving quality learning and a recognised qualification which will enhance your career prospects. Included in this handbook are policies, procedures, rules and regulations of AWI, as well as information that will assist you to settle into studying in New Zealand. We encourage you to read it carefully – it is designed to help you settle into your studies as quickly as possible and provide useful, important information to assist you. Additional information may be found on the AWI website at www.awi.ac.nz AWI is based in central Auckland and was registered by the New Zealand Qualifications Authority (NZQA) as a private training establishment in 2000. AWI has course approval and accreditation from NZQA to offer a range of programmes. Further information relating to tertiary education and training in New Zealand can be found on the NZQA website www.nzqa.govt.nz and the Ministry of Education www.minedu.govt.nz. Our staff and students come from various cultural backgrounds and we celebrate our diversity with respect and enthusiasm. Students and Staff must respect all other cultures and each other. Our academic and support staff are here to help and motivate you. AWI academic staff are well qualified and experienced in international adult education and training. All staff have relevant qualifications in their fields of expertise, with key teaching staff holding

post‐graduate qualifications. To view AWI‟s organizational chart please see Appendix1.2 We will do everything we can to assist you to achieve your academic goals while studying with us. However, it is important to remember that your success and achievement rests largely on your personal input and commitment to study in partnership with, and including the support of your teachers. AWI will provide you access to educational and non-educational support and guidance services to meet your individual needs and assist you to achieve your academic goals. We hope that your stay with us is enjoyable and rewarding. I wish you every success with your studies and remember that this is your home away from home while you are here and we want to congratulate, support, encourage, motivate, push, listen and help you while you are here. Most of all I want you to leave here proud of your hard work, study and accomplishments. I want you to also make your family proud of you and to show to them that you were an excellent investment – good luck! Billie McNamee

http://www.awi.ac.nz/

http://www.nzqa.govt.nz/

http://www.minedu.govt.nz/



Campus Director

Our Vision and Key Values

To provide high quality educational programmes designed to meet the needs of students.

Ensure integrity through an open and professional approach to teaching and learning.

Ongoing commitment to academic excellence in a caring and supportive environment.

Consult with key stakeholders including industry and the local community regarding

training/industry requirements.

To provide students with the skills, knowledge and attributes required in their chosen field to

enhance their employment prospects.

To provide support and pastoral care for students.

To encourage students to strive for and achieve their full potential on a pathway of life-long

learning.

To uphold and respect The Treaty of Waitangi.

The Treaty of Waitangi – Te Tiriti o Waitangi New Zealand is a country with a bi-cultural heritage. The founding document of modern New Zealand – Aotearoa, is the Treaty of Waitangi which was signed by representatives of the British Crown and the indigenous peoples of New Zealand, the Maori, on February 6th 1840. The Treaty details three articles that now form the basis of the equal partnership between Maori and non-Maori (Pakeha) that exists today. AWI supports the principles of the Treaty of Waitangi and seeks to incorporate them into the life and work of the Institute. A key principle for AWI and for our students is showing respect for each other‟s cultures. This is particularly important as we have people studying and working here from many different countries and cultures. To reinforce these principles, AWI will often arrange cultural events and activities, guest speakers and International Student Days, for all students to participate.

Achieving your goals at AWI

We will provide you with the possible guidance so you can plan your own learning and have support when you need additional assistance. The following is provided to assist you to become a successful student:

Set yourself realistic educational goals.

Attend all classes and be on time.

Undertake additional readings and work outside of classes.

Persevere, even when the going gets tough.



Complete all your assignments on time.

Ask questions and seek feedback.

Commit and interact with your class, your lecturers, AWI and get involved with activities outside of AWI.

Keep a balance in your life between your study, recreation and social activities.

Engage in volunteer work to provide you with NZ experience.

Information for Students

Campus address AWI Level 2, 520 Queen Street Auckland Central

Finding your way Level 2

Classrooms

Computer Suite and Workshop/Lab

Student Hub (common area, cafeteria, study area)

Reception

Staff room

Library (located in the staff workroom)

Emergency contact details For any emergency on weekends and after hours (24/7), please contact:

Name Designation Contact

Juggy Gill Operations Manager 021 0232 0755

Anderson Dong Administration 021 263 3181

Billie McNamee Campus Director 022 627 6018

Manoel Bispo South America Marketing Manager 021 088 51307

Lee Dong Administration Manager 021 307 295

Jonathan Leigh China Marketing Manager 021 087 659 35

Rochelle Reyes Philippines Marketing Manager 021 088 513 50

Harry (Hai To) Vietnam Marketing Manager 022 394 3031

Elena Gavrilas Europe & Eastern Europe Marketing Manager 020 407 496 48



Campus and Class Hours The Campus is open from 7am to 7pm, Monday to Friday. Classes are delivered over 3 days per week between the hours of 9am and 6pm with morning sessions run between 9am and 1pm and afternoon sessions between 2pm to 6pm – please refer to the relevant programme handbook for specific days and times.

General Information

Reception

This is your first point of contact for any questions or information. Hours: 9am-6pm, Monday to Friday

Change of Contact Details

If you change your address or telephone number while studying at AWI, please notify the reception or email: [email protected]. A student update form is sent out to every student at the end of each semester. This form is available from the reception at all times for students that have changes in their contact details during the term.

IRD Number

To work in New Zealand Students will require an IRD number from the New Zealand Inland Revenue Department. To apply for an individual IRD number visit www.ird.govt.nz.

Public Transport

Students should visit www.at.govt.nz for information about all bus, train and ferry services in Auckland. Students should get their AT tertiary sticker on their student card to receive discounts when they are using public transport with a HOP card.

Road Safety Awareness

Please make yourself familiar with the New Zealand Road Code and safety in general even if you do not intend to drive. If you intend to drive, New Zealand Law requires you to have a legal driving licence. For more information, please visit www.nzta.govt.nz.

School Trips/Visits

Students are keen for AWI to organise Group/Class trips and we are happy to organise these. While AWI endeavours to financially contribute towards these support outings you may be

asked to make a small financial contribution between $5-20*as required.

Cultural celebrations/festivities

AWI is multicultural and supports the students to celebrate these special occasions as its helps with their settling and living away from home and their usual cultural activities. While AWI endeavours to financially contribute towards these support the selected festivities you may be


http://www.ird.govt.nz/

http://www.at.govt.nz/

http://www.nzta.govt.nz/



asked to make a small financial contribution between $2-10*as required. All students irrespective of their ethnicity are required to respect, share, participate and celebrate the cultural activities of their peers.

Student Representative

A Student Representative is nominated from each academic programme at AWI. The nominated student will become a member of the Institute‟s Student Council to act on behalf of his or her student group by submitting any concern or grievance and/or suggesting improvements to Management. The Student Representative can make sure that the issue is heard, discussed and that appropriate action is taken.

Evaluations and Quality Assurance

As part of maintaining compliance and quality provision of our programmes, students are required to evaluate and provide written feedback on:

Orientation

Modules (courses or papers)

Teaching staff

Programme/s

Evaluations carried out either during or at the end of a module (course or paper) or at the end of a programme.

And including any other random or scheduled self review events/audits/evaluations that AWI implement while you are enrolled with us. The information collected is analysed and used to help support or lead changes or improvements for the future and therefore is really important. We strongly encourage that students provide some written feedback as well as grading. If you are not sure about any questions ask the staff to explain so that you are in a position to answer the questions correctly.

Facilities and services

Student Common Room

Open Monday to Friday, 7.00am to 7.00pm. Facilities provided include: hot drink machine*, cold drink machine*, water cooler, hot water, microwave ovens and a student fridge. *standard charge of $1-$2 per drink. Computers are also available in the student hub for students to process assignments and reports and for personal correspondence. Free WI-FI and internet access are available for staying in touch with family and friends at home via email. Please assist in keeping this area clean, tidy, safe and welcoming for all AWI students, staff and visitors.

Library

Students are welcome to use the Library during class hours, 9am to 6pm – please see your teaching staff.



Security

Although we do our best to ensure the security and safety of all property on our premises, AWI does not accept responsibility for your property and personal belongings. Students are responsible for ensuring the safety of their personal property. AWI accepts no responsibility for the loss or damage to students‟ personal property.

Health and Safety AWI is committed to a healthy and safe environment for all students and staff on campus and off-campus.

Evacuation procedures

In the event of an emergency, staff and students must leave the building immediately using the nearest exit. The lift is not to be used during an evacuation. Exit the building quietly and calmly (do not run) and do not stop to collect your personal belongings. Staff and Students must assemble on Liverpool Street, opposite the car park entrance. Please assemble with your class and programme leader where your attendance will be checked to ensure you have exited the building safely. DO NOT leave the assembly area or re-enter the building until instructed by the Building Warden.

Medical Conditions

Prior to arriving in New Zealand, please let AWI know if you have any special medical condition(s), for example you may be diabetic. This information is also important for us to provide you with the necessary support and help. You must have medical insurance, covering you from the date of departure until you return home.

Attendance and timekeeping

It is a requirement of AWI, New Zealand Qualifications Authority and the New Zealand Immigration Service that attendance records are maintained and monitored. All students are required to have at least 95% attendance. Attendance is critical to ensure you meet the requirements of your student visa. If you do not comply with attendance requirements, your enrolment may be terminated. Students who are continuously absent from class without a valid explanation, they are liable to have their enrolment cancelled which will affect the student‟s visa. Students are to arrange ALL appointments outside of scheduled class hours. Work is not an acceptable excuse for being absent or late - Study is your number one priority! All students are required to:

Arrive onto all classes on time and prepared with pens, paper, study materials, laptops and any other course requirements.

Attend all aspects of your programme of study and cannot absent yourself or leave any timetabled class without prior approval of the Programme Leaders.



Notify all absences by text or email to your programme staff and administration team.

Provide a Medical Certificate after 2 days of absence or as requested by AWI if the Student is continuously sick.



Code of Behaviour Students are expected to behave respectfully towards one another and staff and in a manner that upholds the Institutes values and academic integrity.

Alcohol or drugs must not be brought to, or consumed at AWI.

The consumption of food and drink is not permitted in the classrooms, computer areas or in the library.

Smoking is not permitted anywhere in the building. If you wish to smoke, please use the designated smoking area on the street and place all cigarette butts in the ashtrays provided.

Mobile phones are not allowed to be used during classes – if you are using it as a dictionary, please turn it to silent mode.

All research activities must be conducted in accordance with recognised ethical standards.

Plagiarism is a form of cheating when you attempt to pass off the work or the ideas of another person as your own work. This is not permitted. The consequences of plagiarism and cheating will result in either, your dismissal from the programme, a re-submission or taking a supplementary/exam, or you may be required to retake the entire paper/course. In the event of a re-sit, re-submission or re-enrol, you will be charged according to re-sit, re-submission and re-enrolment policy. Action taken will be at the discretion of programme leader and/or management and on a case by case basis.

To prevent plagiarism you are required to acknowledge the author(s), articles, books, journals or web sites in a reference section at the end of your written assignment. Programme staff will help you with this important aspect of your studies.

Staff and students are expected to respect AWI property, copyrights and cultural and social values of their fellow students and members of staff at all times.

AWI‟s computers must be used in a responsible and legal manner and in accordance with AWI IT Acceptable Usage Policy. This includes:

- Downloading objectionable material from the internet including pornography, information

relating to the making of drugs or explosives, copyrighted material (e.g. music or movies) or other offensive material is not permitted.

- Access to any gambling websites is not permitted

- The downloading of software or the storing of personal files is not permitted and such action may result in withdrawing your access to the Institute‟s computer facilities for personal use.

- Student computers are restored to default settings every time they are restarted.

Vandalism is the wilful breaking and or damage of property that does not belong to you. AWI wishes to maintain a positive learning environment for students at all times – if you see someone damaging property please report it to a staff member.

Disruptive behaviour in class is unacceptable and disrespectful to other students who are trying to concentrate and learn. Disruptive behaviour will result in disciplinary action being taken against you. Please respect your fellow students.



Harassment of any description is not acceptable and will result in disciplinary action being taken.

Students must not involve in any activities of any kind that may discriminate, harass or bully someone. Breaching this code will result AWI to take disciplinary actions that may include employment termination

PREVENTION OF BULLYING, HARASSMENT AND DISCRIMINATION

What is bullying and affects of Bullying Bullying is a significant hazard in New Zealand. It affects people physically and mentally, resulting in increased stress levels, decreased emotional wellbeing, reduced coping strategies and lower work performance. Students must not involve in any activities of any kind that may discriminate, harass or bully someone.

Disciplinary Procedures

Any member of staff may issue a verbal warning to a student who breaches AWI‟s Code of Behaviour (included within). Serious misconduct may result in instant dismissal from the programme.

Disciplinary Action

You will be issued with two verbal warnings, and in the event of a further breach, Management will issue a written warning to the student.

Following the written warning a further breach of AWI rules will result in suspension or dismissal from the programme at the discretion of Management.

If a student attends class possessing or under the influence of alcohol or drugs, instant and automatic suspension will result.

Vandalism is not tolerated by AWI. Students caught vandalising property will be given a written warning and responsible for the cost of repairs/replacement.

2016 Programmes 1. General English and IELTS Preparation (Level 3) 2. New Zealand Diploma in Business (Leadership and Management) (Level 5) 3. Diploma in Business (General Management) (Level 7) 4. Diploma in Business (Project Management) (Level 7)* 5. Diploma in Business (Healthcare Administration) (Level 7)*



6. New Zealand Diploma in Information Technology (Technical Support) (Level 5) 7. Diploma in Computer Science and IT (Level 7) *Approved in July 2016

Programme Structure for all Academic programmes

6 modules (or courses)

1 academic year

120 Credits

Enrolments and Admission Information relating to enrolment and admission to all AWI programmes can be found on the AWI website (www.awi.ac.nz). AWI provides all relevant information to students prior to enrolment in line with PTE Registration Rules, including entry and selection criteria, course/other costs, AWI‟s EER current category rating and all relevant NZQA information including any conditions. If you require further information please see the Administration Manager, Lee Dong at Reception.

Recognition of prior learning (RPL)

Recognition of prior learning (RPL) is recognising and awarding credit for what you have already learned and the skills you have gained from formal and informal learning. Informal learning can be:

work experience

training courses or workshops.

Formal learning may constitute qualification(s) that you have completed prior to enrolling in the

course of study.

Assessing prior informal learning

Prior informal learning can be assessed in a variety of ways. AWI uses the following methods to assess prior informal learning:

Attestation

Attestation is a process when a person who is knowledgeable and respected in your area of study provides a written account of the learning that you have acquired in this area.

Interview

You will be interviewed by a panel and required to explain what you have done prior and the panel will then decide whether you have answered satisfactorily and met any requirements/expectations.

Challenge assessment

This method will require you to demonstrate your prior learning through a practical demonstration, a written or oral test or an assignment.

http://www.awi.ac.nz/



Cross-crediting

Credits gained previously can be considered for cross-credit to the papers on the intended programme. You may apply for this by lodging a Cross Credit Application Form. This application must be made no later than 7 days prior to commencement of the programme. A fee of $150 per paper is payable when the application is lodged. All applications must be accompanied by a certified copy of the student‟s transcript and a copy of the course prescription outlining the learning outcomes that were covered in each paper. You must ensure that your previous formal achievement meets the following requirements:

successfully passed with a B grade or equivalent

the course/topic/paper is at an equivalent or higher level to the paper you are seeking cross-

credit for

at least 80% of previous learning outcomes achieved must match the paper that you are

seeking cross-credit for.

Credit recognition and transfer

AWI will recognise and offer credit for any appropriate unit standard achieved at another New Zealand institution. To be eligible for credit recognition and transfer you must:

supply the original or a certified copy of your NZQA Record of Learning (RoL)

ensure that the unit standard/s you wish to receive credit for is appropriate to the programme

that you are applying for.

Late Admissions

Students who cannot attend from the start date of course because of late visa approvals, or other issues outside their control, should contact AWI immediately. If you are delayed you may be required to wait until the next scheduled intake date. If you have any questions regarding this, please contact AWI.

Induction and Orientation

AWI provides an induction and orientation programme for all new students. The induction and orientation programme includes important information on AWI, Auckland, services available, health and safety and an introduction to your course of study, your lecturers and support staff. Discipline, appeals and complaints processes and procedures are also explained at orientation. Our programme will include presentations from the wider community including the New Zealand Police and support agencies.

Fees All fees and charges are payable in advance, unless otherwise negotiated and agreed with AWI 1. Refunds of fees in the case of withdrawal from AWI courses will be made in accordance with

the Education Amendment Act (1991) and the Student Fee Protection Rules 2013 detailed below.

2. The AWI Student Fee Trust Account protects all students‟ fees. All funds are paid into the AWI

Trust Account with the Trustee as the sole signatory.



Refund Policy Scheme

Course Length: 1 to 35 days 1. Withdrawal Time: 2 days from start date of the course 50% Fee Refund Course Length: 35 days to 3 months 2. Withdrawal Time: 5 days from start date of the course 75% Fee Refund (As per section 235A(1)(c) and (d) of the Education Act) Course Length: Over 3 months 3. Withdrawal Time: 10 days from start date of the course 75% Fee Refund (As per section 235A(1)(a) and (b) of the Education Act and as set out in the Education (Refund Requirements for International Students) Notice 2012.

Note The refund conditions above include all fees paid to AWI International Education Group, excluding accommodation fees. Any accommodation fees paid to the AWI International Education Group and placed into the AWI Trust Account will be refunded to the student on a pro rata basis. This excludes the Home Stay Placement fee, which will be retained by AWI No refund will be made if the student has been dismissed from AWI. Refunds following withdrawal from study will be made as follows: a) For students aged 18 years and over, refunds will only be made to students who enrolled with

proof of identity. b) For students under the age of 18, refunds will be made only to the parents of the student upon

receipt of a written request from them. c) AWI will advise the New Zealand Immigration Service that fees have been refunded and the

offer of place terminated. d) Withdrawals made before the course starting date are subject to a deduction of 10% or

NZ$500, whichever is less.

In special circumstances AWI may also elect to make a refund that is greater than specified in its refund policy. To decide which category applies, access the Student Fee refund Flow Chart (Appendix 1).

Student Testing and Assessment Procedures All students at AWI are required to undergo ongoing assessments and final examinations during their period of study so that they can prove they meet a required standard in their particular field of study. The Programme staff (tutors) will conduct and mark all assessment activities. AWI uses the following symbols, percentage ranges and grades for all paper based programmes.

For Unit Standard based qualifications and assessments:

Symbol Grade

A Achieved with credit

N No credit



C Cross credit

For Non-Unit Standard based qualifications:

Symbol Percentage Range Grade

A+ 85 – 100 Excellent

A 75 – 84 Outstanding

B+ 70 – 74 Very Good

B 60 – 69 Good

C 50 – 59 Pass

D 40 – 49 Fail

E 0 – 39 No Credit

P Cross Credit/RPL

Results will be displayed within two weeks of an assessment and lecturers will provide detailed feedback on the assessment outcomes and, when necessary or requested, discuss any misunderstandings regarding marks or grades. Students‟ test scripts will be archived for a year from the date of the finalisation of their reported results. If a student is unhappy with their mark or grade in an assessment they can appeal the result in writing within 48 hours of receiving the result. Refer to the complaints and appeal section of this handbook.

Moderation of Assessments

All assessment activities (including examinations) are subject to internal and external moderation to ensure that assessment processes are fair, valid and reliable. Moderation also helps to ensure that the assessors make accurate and consistent judgements regarding student performance and assessor decisions. All assessments are subject to internal moderation by a peer tutor and external moderation by an external moderator. Where a student‟s assessment is used for the purpose of moderation, confidentiality will be maintained.

Attendance and timekeeping It is a requirement of AWI, New Zealand Qualifications Authority and the New Zealand Immigration Service that attendance records are maintained and monitored. All students are required to have at least 95% attendance. Attendance is critical to ensure you meet the requirements of your student visa. If you do not comply with attendance requirements, your enrolment may be terminated. Students who are continuously absent from class without a valid explanation, they are liable to have their enrolment cancelled which will affect the student‟s visa. Students are to arrange ALL appointments outside of scheduled class hours. Work is not an acceptable excuse for being absent or late - Study is your number one priority! All students are required to:



arrive onto all classes on time and prepared with pens, paper, study materials, laptops and any other course requirements.

attend all aspects of your programme of study and cannot absent yourself or leave any timetabled class without prior approval of the Programme Leaders.

notify all absences by text or email to your programme staff and administration team.

provide a Medical Certificate after 2 days of absence or as requested by AWI if the Student is continuously sick.

Disciplinary action for non-Attendance

If attendance drops below 95% students are issued with a verbal warning (1st). If attendance continues to decline a written warning is issued (2nd). If attendance shows no improvement a final written warning (3rd) is issued. Following no improvement a written termination will be issued. Note: Should attendance drop below 80% at any point the student will be terminated from the programme and notified of this in writing along with Immigration New Zealand. Should you need to be absent for a longer period because of serious illness or disability, a family death or for some other personal reason you are required to obtain prior written approval from the Programme Leader and Quality and Academic Manager or Operations Manager. Evidence may also be requested. Attendance issues may prevent a student from applying for an examination re-sit or re-enrolment (Please see the full re-submission, re-sit and re-enrolment policy for further details) Students at „risk‟ will be closely monitored and appropriate action implemented as required, this could also mean termination of the enrolment. Note: Students with poor attendance, generally receive poor results!

Dishonest Academic Practice (Plagiarism and Cheating) Plagiarism is a form of cheating when you attempt to pass off the work or the ideas of another person as your own work. This is not permitted. The consequences of plagiarism and cheating will result in either, your dismissal from the programme, a re-submission or taking a supplementary/exam, or you may be required to retake the entire paper/course. In the event of a re-sit, retake or re-enrol, you will be charged according to re-sit and re-enrolment policy. Action taken will be at the discretion of management and on a case by case basis. To prevent plagiarism you are required to acknowledge the author(s), articles, books, journals or web sites in a reference section at the end of your written assignment. Programme staff will help you with this important aspect of your studies. AWI regards any form of cheating as a serious matter of academic dishonesty, which threatens the integrity of the Institute‟s assessment processes. Acting dishonestly in assessment processes amounts to a breach of the Institute‟s Code of Behaviour and will result in disciplinary action such as:

A fail for the assessment/examination

Suspension

Expulsion

The use of dishonest practices during your studies is unacceptable under the Institute‟s Code of Behaviour. Examples of dishonest practices are:



Using unauthorised notes in any form during tests/examinations

Sharing of answers during tests/examinations

Submitting work that is not your own and is not referenced (plagiarism)

Unauthorised group work during individual assessments.

Examination Rules and Regulations

Examination Rules are posted on the notice boards at AWI – please take time to read them before your exams.

Get yourself familiarize with the exam timetable. On the day of the exam

Arrive at least 20 minutes before the exam starts to find out the location of the exam room arranged by the school.

Students are responsible for taking the correct equipment to the exam and making sure that it is working i.e. pens and pencils.

If a student arrives late he will not be given any extra time to complete the exam.

If a student arrives more than 30 minutes after the exam has started they will not be able to sit the exam or enter an exam room.

In the exam room

At all times, listen to and follow the instructions of the supervisor. Sit at the desk allocated. Students should check that all pages in each exam booklet are printed correctly. If a student has any problem, they should put their hand up. Students cannot leave in the first ONE hour or the last 15 minutes of the examination, even

to use the toilet. During the exam students should

not borrow equipment from someone else. not talk to, communicate with, or do anything to disturb other students. not read or copy another student's work. Follow the instructions given in the question paper and answer sheet. fill in their details at the top of any additional sheets of paper provided and put them inside

the answer booklet. At the end of the exam Students must stop writing when the supervisor tells them to. They must hand all material to be marked to the supervisor before they leave. If they take any work outside the examination room, it will not be marked. Banned items Do not bring the following items into an exam room:

blank paper or refill paper books, written notes or electronic notes cell phones or pagers



bags Any electronic device which has the capability to store, communicate and/or retrieve

information except approved calculators.

Student Course Completion

AWI wants students to successfully complete their chosen course of study. The validity of visas for international students provides a guideline on the length of time expected to fully complete the course of study. Students are required to complete their course within the student visa validity period. If students do not complete their course within the required timeframe they will be liable for:

current tuition fees for any outstanding papers

the costs and responsibility to extend their study visa


International Student Handbook V9-4 Sep 2016

Examination Re-sit, Re-submission, Supplementary Exam and Re-enrolment

1. National/New Zealand Qualifications

New Zealand Diploma in Business Leadership and Management (Level 5) New Zealand Diploma in Information Technology (Technical Support) (Level 5)

Students will be given 2 reassessment opportunities per course. Students are expected to achieve 100% by their third and final attempt or they will fail the course and will need to re enrol. Re enrolment requirements

Result Type Attendance Requirements Fee

Not Achieved Re-enrolment 90% $800 per course

2. Other Qualifications

Diploma in Business General Management (Level 7) Diploma in Business Project Management (Level 7) Diploma in Business Healthcare Management (Level 7) Diploma in Computer Science and Information Technology (Level 7) 2.1 Re-sits where the student has achieved 45%–49% in the final course mark are at the discretion of the lecturer. 2.2 A re-sit examination for the final exam is given to students with exceptional reasons (eg. medical leave). In addition to meeting the requirements for re-sit or re-enrolment students must meet the programme attendance requirements and payment of the required fee. A student is only eligible for one re-sit examination per course/paper. If a student fails the re-sit (overall percentage <50%), that student will be required to re-enrol for the entire course/paper. Receipt of payment, must be attached to the application form. 2.3 The highest grade that can be obtained following a re-submission of assessments or a re-sit examination is a “C”. 2.4 A fee will be charged and paid in advance on application for re-enrolment for a course/paper/standard and re-sit examinations and re-assessments of assignments. Actual costs are reflected in section 2.6 2.5 All students may be given one chance of re submission for each assessment. The decision is at the discretion of the lecturer 2.6 Management has the final decision on permitting a student a re-submission, re-sit or re-enrolment following consultation with the course tutor.

Re-sit or Re-enrolment Considerations Re-sit Exam Re-Enrolment

Attendance record range 90% or above 90% or above

Overall course mark 45% - 49% 44% or under

Fee $500 $800



Study Skills

Improving your study skills will help you achieve better results in both your course work and in your

tests and examinations.

Here are some helpful tips:

Plan your day and manage your time.

Revise your course work at the end of each day.

Pre-read your course readings.

Ask questions but attempt to solve problems on your own.

Network with your fellow students and continue to enhance your English language; vocabulary,

listening and oral skills.

The „5S‟ Approach to Note Taking

1. Read the Chapter Summary or Outline that is at the beginning or end of the chapter - it will

introduce you to the material being covered.

2. Read everything that Stands out from the rest of the text - by being underlined, placed in a box,

printed in italics or is in bold type.

3. Skim the chapter by focussing on the first or last sentence of each paragraph.

4. Study the information and start to make notes.

5. Summarise your notes into a clear final form.

Appeals Students have the right to appeal any decision made by our staff including assessment decisions

and if you wish to appeal please use the following process:

Discuss with the relevant your tutor or programme leader in the first instance.

If agreement cannot be reached, take your concerns to the Quality and Academic Manager.

If an agreement still cannot be reached, the Quality and Academic Manager will submit the

appeal to the Management Team or Campus Director – this decision will be final.

Problems with a Lecturer

The best approach is to discuss with your Tutor and try to work together to resolve any issues.

Our staff are very professional and welcome feedback, recommendations (what can they do better

and how they could perhaps change things) and commendations (what they do great and shouldn‟t

change. They are always willing to listen to your concerns and will attempt to find solutions to your

concerns. If you are still not satisfied, please talk to your Student Representative or the

Programme Leader, they may be able to offer advice and assistance. If you are still not happy take

your concerns to the Quality and Academic Manager who will work with you to seek a resolution.

Problems in general, friends, partners, employers or you just want advice?



Talk to any of the staff, student reps or the Pastoral Care Team regarding your concerns,

issues, struggles, loneliness or fears. You do not have to deal with any issues inside or

outside of school alone – we are here to support and help you on this journey. If the staff

can‟t help, they are willing to listen and help you seek the professional assistance you may require.

The Code: AWI has agreed to observe and be bound by the Code of Practice for the Pastoral

Care of International Students published by NZQA. Copies of the Code are available on request from this institution or from the NZQA website at: http://www.nzqa.govt.nz/providers-partners/education-code-of-practice/

http://www.nzqa.govt.nz/providers-partners/education-code-of-practice/



Complaints

STUDENT COMPLAINT PROCESS

If you have and concerns and wish to lodge a complaint please talk to your Student Rep or one of the Staff/ Management/ Pastoral Care Team, in the first instance. In most cases issues can be resolved without further action. However, if you feel the issue has still not been resolved then you are invited to lodge a formal complaint with AWI as follows:

If your education provider has not resolved your complaint, and you still wish to have it resolved, then you can contact NZQA. NZQA is a government organisation. They can provide an independent assessment of your complaint. Download the Complaint Form (PDF, 33KB): http://www.nzqa.govt.nz/assets/About-us/Complaints-Form.pdf Send your completed Complaint Form, along with any supporting evidence, to: The Complaints Officer Quality Assurance Division P O Box 160 Wellington 6140 or email a scan of your completed form, along with scans of any supporting evidence, to [email protected]. If you need more information on the complaints process, contact NZQA on 0800 697 296. Or if it is a financial or contractual dispute, you can contact FairWay Resolution by phone on 0800 77 44 22. More information is available on the FairWay Resolution website: http://www.fairwayresolution.com/istudent-complaints.

http://www.nzqa.govt.nz/assets/About-us/Complaints-Form.pdf

http://www.fairwayresolution.com/istudent-complaints



Code of Practice for the Pastoral Care of International Students When students from other countries come to study in New Zealand it is important that they are well informed, kept safe and receive appropriate care. AWI, like all other New Zealand educational providers, has an important responsibility in caring of international students‟ health and wellbeing.

What is an „international student‟? An „international student‟ is a foreign student studying in New Zealand on a student visa from the New Zealand Immigration Service.

What is the Code of Practice? The Code of Practice prescribes the required outcomes education providers and their agents need to deliver for their international students. The Code does not apply to concerns about academic standards.

When does the Code of Practice apply? The New Zealand Qualifications Authority (NZQA) administers the Code of Practice for International Students. The Code has been strengthened with the revised/new Code taking effect from 1 July 2016. The previous Code of Practice applies to students enrolled prior to 1 July 2016 and this version will remain in place for those students until 31 December 2016 to allow existing students transition to the new Code. From 1 January 2017, all students enrolled will be covered by the new Code of Practice.

Who needs to follow the Code of Practice? Education providers must be approved signatories to the Code of Practice to enrol international students (of any age). Education providers become signatories by applying to NZQA. If a provider is not a signatory to the Code of Practice then they cannot enrol international students.

How can I get a copy of the Code and Guidelines? The Code is available on the New Zealand Legislation website or NZQA link below: http://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/tertiary-guidelines-code-of-practice.pdf

How do I know if an educational provider has signed the Code? You can check by contacting the New Zealand Qualifications Authority. However, if the educational provider that you are seeking to enrol with is not a signatory to the Code you will not be granted a study visa from the New Zealand Immigration Service and you will not be able to study at that institution.

What if I have concerns or issues? If you have any concerns about the treatment towards you by your educational provider or agent you should contact the Quality and Academic Manager. The Code of Practice requires all institutions to have fair and equitable internal grievance procedures for students and have issues or concerns you will need to follow the internal processes first to try and resolve your grievances before you can take your complaint any further. If your concerns are not resolved internally you can contact the New Zealand Qualifications Authority for advice or to submit a formal complaint against AWI.

http://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/tertiary-guidelines-code-of-practice.pdf

http://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/tertiary-guidelines-code-of-practice.pdf



Important Contacts

Immigration

Full details of visa and permit requirements, advice on rights to employment while studying in New Zealand and reporting requirements are available through the New Zealand Immigration Service and can be viewed on their website at http://www.immigration.govt.nz/.

NZQA

New Zealand Qualification Authority (NZQA) ensures that New Zealand qualifications are valued

as credible both nationally and internationally. The services of NZQA provide the ability to support

migrants to New Zealand by recognising their qualifications. They inform publicly about the quality

and relevance of educational performance and organisational capability. For more information visit

their website: http://www.nzqa.govt.nz/.

Careers NZ

Career NZ role is to improve connections between education and employment, by using their expertise to

support and inform organisations, New Zealanders and immigrants about various career options and future

employment opportunities. For more information visit their website: www.careers.govt.nz/

Health Services

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment or services during you time in New Zealand, you may be liable for the full costs of that treatment or service. Full details on entitlements to publically funded health services are available through the Ministry of Health and can be viewed on their website at http://www.moh.govt.nz/.

Accident Insurance

The Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. For further information please refer to the ACC website at http://www.acc.co.nz

Medical and Travel Insurance

All international students must have appropriate and current medical and travel insurance while studying in New Zealand.

Emergency Services

Fire, Police or Ambulance: Dial 111 (this is free from any phone including mobile phones even if you have no credit.)

http://www.immigration.govt.nz/

http://www.nzqa.govt.nz/

http://www.careers.govt.nz/

http://www.moh.govt.nz/

http://www.acc.co.nz/



Other Services

Study in New Zealand Advice on New Zealand education

http://www.studyinnewzealand.govt.nz/ http://www.nzqa.govt.nz/studying-in-new-zealand/ https://www.immigration.govt.nz/assist-migrants-and-students/assist-students

New Zealand Now Advice on New Zealand and New Zealand Tourism

www.newzealandnow.govt.nz

www.tourismnewzealand.com

About student visas requirements of student visa https://www.immigration.govt.nz/new-zealand-visas

New Zealand Customs Service

Provides advice on what can be brought to New Zealand and Customs duty on goods

0800 428786 www.customs.govt.nz

Tenancy Services Advice on flatting and renting, rents and bonds

www.tenancy.govt.nz

Citizens Advice Bureau

General advice 0800 367 222 / 09‐3773314

New Zealand Department of Labour

Employment advice www.ers.govt.nz

Inland Revenue Department

Advice on taxation 0800 257 774 www.ird.govt.nz

Immigration New Zealand

Immigration issues 09 ‐ 914 4100 www.immigration.govt.nz

Student Travel Association

Discounted travel 267 Queen Street, Auckland

09‐3733822

Doctors and Medical Centres

Medical assistance Please see the Yellow Pages for the nearest Medical Centre.

Auckland Hospital Medical assistance 09 3797440

Mental Health Foundation

Medical assistance www.mentalhealth.org.nz/get-help/in-crisis/worried-about-someone https://www.mentalhealth.org.nz/get-help/in-crisis/helplines

Greenlane Hospital Medical assistance 09 6389909

Consulate General of Peoples

Passports/General Advice

09 5251589

Republic of China

Auckland Chinese Community Centre

09 6345671

Consulate General of Republic of Korea

09 3790818

Korean society of NZ 09 3096001

Consulate General of 09 3034106

http://www.studyinnewzealand.govt.nz/

http://www.studyinnewzealand.govt.nz/

http://www.nzqa.govt.nz/studying-in-new-zealand/

http://www.nzqa.govt.nz/studying-in-new-zealand/

https://www.immigration.govt.nz/new-zealand-visas

https://www.immigration.govt.nz/new-zealand-visas

http://www.tenancy.govt.nz/

http://www.ers.govt.nz/



http://www.mentalhealth.org.nz/get-help/in-crisis/worried-about-someone

http://www.mentalhealth.org.nz/get-help/in-crisis/worried-about-someone

https://www.mentalhealth.org.nz/get-help/in-crisis/helplines

https://www.mentalhealth.org.nz/get-help/in-crisis/helplines



Japan

Russian Consulate General

09 528923

Russian Society of NZ 09 3033020

Vietnamese Culture & Education Centre

09 270 0212

Vietnam Child and Family Advisory Services

09 522 4498

Auckland Indian Association

09 357 0665

Turkish Consulate General

09 524 4198

Brazilian Consulate General

09 521 2227

Chilean Consulate General

09 627 5917

Spanish & Latin American Services

09 373 4602

General – Free Advice Recommended service and can advise you on most things in NZ or who to contact.

0800 367 222 (free) 093773314 1st floor, Auckland Central City Library, 44-46 Lorne St, Auckland 1010 Monday 11am-3pm Tues- Thurs: 9.30am-4.30pm, Friday 11am-3pm, Saturday (JP only) 10am-12noon

CAREER NZ (Mana Rapuara Aotearoa)

Careers New Zealand can help you make smart decisions about work and learning in New Zealand


IRD (Te Tari Taake) IRD gives the information about tax system in New Zealand and (how to apply to apply for an IRD number.)


NZ Transport Agency Safe driving tips Public transport routes and times

http://www.nzta.govt.nz/ https://at.govt.nz/

Youthline Someone outside of school to talk to if you are feeling lonely/sad. All kinds of support/ advice/ chat.

Free TXT 234 Free phone 0800 376633 Email [email protected]

Salvation Army General Support/Counselling/Advice Housing Gambling Alcoholics Anonymous

0800 530 000 (free)

Visitors to New Zealand – safety guide

Your Guide to Keeping Safe www.police.govt.nz/advice/personal-

community/keeping-safe/visitors-

safety-guide



http://www.nzta.govt.nz/


http://www.police.govt.nz/advice/personal-community/keeping-safe/visitors-safety-guide





NZ Police International Student Support

Keeping safe in NZ and other general enquiries. International Student Association.

Jessica Phuang Asian Liaison Officer

Corner Cook & Vincent Streets |

ÈMobile: +64 21 192 0935 or

09 213 5958| š

[email protected]

Auckland Chamber of Commerce

General Advice New Kiwi‟s Support

[email protected] [email protected] [email protected]

Auckland Regional Migrant Services

Help with new migrants settling in Auckland

Settlement.org.nz 532, Mount Albert Road, Auckland 1042 Tel. 09 – 625 2440

NZ Immigration New Zealand Now Working, living, studying in NZ.

www.newzealandnow.govt.nz/about-this-site

Department of Building and Housing

Accommodations in New Zealand

http://www.dbh.govt.nz/

Gambling Support Salvation Army 0800530000 (free)

Quitline Want to quit smoking? Free Support

www.quitsmoking.org.nz 0800778778 (free)

Alcoholics Anonymous Issues with alcohol – AA can help you quit.

Freephone helpline: 0800 229 6757

Mental health Services Suffering from Depression Eating Disorders/Other

0800 920 092

Human Rights Commission

Feeling harassed or discriminated against? Free information and advice

0800 496 877

Family Planning Pregnancy/Sexual Health www.familyplanning.org.nz New park Centre Level 2/5 Short Street New Market. 095243341

Doctors and Medical Centres

Medical Check the Auckland Yellow Pages Telephone book for the nearest Medical Centre or visit following website www.yourlocaldoctor.co.nz

Auckland Hospital Medical 093797440

Tenancy Services Advice on flatting and renting, rents and bonds

www.tenancy.govt.nz http://www.mbie.govt.nz/info-services/housing-property/tenancy/residential-tenancies-regulations-for-insulation-and-smoke-alarms http://www.aucklandnz.com/study/live



https://www.newzealandnow.govt.nz/about-this-site

https://www.newzealandnow.govt.nz/about-this-site

http://www.quitsmoking.org.nz/

http://www.familyplanning.org.nz/

http://www.yourlocaldoctor.co.nz/

http://www.tenancy.govt.nz/

http://www.mbie.govt.nz/info-services/housing-property/tenancy/residential-tenancies-regulations-for-insulation-and-smoke-alarms







Support and Guidance Services

Ethnic Groups/Support

Indian Association

General Advice 093570665

Chinese Community Centre

General Advice 096345671

Filipino Trust To integrate Filipinos into New

Zealand society; to provide

support for Filipinos in New

Zealand; to provide activities i.e.

sports, cultural; to foster relations

between Filipinos and the New

Zealand community.

Edwin Flores [email protected]

Nepal NZ Friendship Society

To introduce and promote

Nepalese culture and traditions in

New Zealand. The Society also

organises all major Nepalese

festivals, runs Nepali language

classes, runs radio programmes,

etc. It also leads charity and/or

fundraising programmes.

[email protected]

NZ Non-resident Nepalese Association

As Above https://www.facebook.com/

Indians living in NZ

Connect with fellow Indians living

in New Zealand and exchange

tips on the Indian Support .|About

Indians in New Zealand - Indian

expats in New Zealand.

www.internations.org

Chinese New Settlers Trust

Chinese New Settlers Services

Trust (CNSST) is registered as a

charitable trust which offers

culturally and linguistically

appropriate services to

both Asian new settlers and the

Asian communities.

08002744267 (Freephone)



http://www.internations.org/




Consulate or Embassy

China General Advice/Passports 588 Great South Road Greenlane, Auckland. Telephone: 095251589 www.chinaconsulate.org.nz/

India General Advice/Passports www.hicomind.org.nz/ Hours Mon-Fri Telephone: 04736390

Korea General Advice/Passports Level 12, Tower 1, 205 Queen Street Auckland Central. Phone: 093790818 After hours: 0276460404 Opening Hours: 9am-4pm

Nepal General Advice/Passports [email protected] (09) 529 0460 / (07) 552 4324 / (0274) 392 312 (Visas) - See more at: https://nearbynz.com/pages/nepalese-consulate-in-auckland-new-zealand/

Philippines General Advice/Passports 1. https://www.facebook.com/PhilippineEmbassyWellingtonNewZealand

2. www.philembassy.org.nz 3. [email protected] 4. Cell phone Hotline 24/7: 5. (+64) 022 074 6517

Russia General Advice/Passports 6. http://www.newzealand.mid.ru/ 7. email: [email protected] 8. tel. (04) 476 6113

fax (04) 476 3843 Telephone: (04) 476-9548 (Visa officer) email:[email protected] (consular issues) email: [email protected] (visa issues)

Brazil General Advice/Passports 9. https://www.embassypages.com/missions/embassy14939/ Tel. (+64) 9 522 1413 Email: [email protected]

If a Consulate or Embassy is not listed, please talk to anyone of the staff or Pastoral Care Team who will provide you with the relevant details.

http://www.hicomind.org.nz/


https://nearbynz.com/pages/nepalese-consulate-in-auckland-new-zealand/



https://www.facebook.com/PhilippineEmbassyWellingtonNewZealand



http://www.philembassy.org.nz/


http://www.newzealand.mid.ru/




https://www.embassypages.com/missions/embassy14939/

https://www.embassypages.com/missions/embassy14939/





Career Planning And Job Hunting

Career plan

Sit down and write up a plan that encapsulates who you are

professionally, must have job attributes such as career progression

and working hours, and what organisation that you‟d like to work for.

Keep your plan handy when applying for jobs to see how closely

aligned they are.

It‟s easy to merely update your resume with an extra few lines each

time you change jobs, but if you really want to find a job that will

consume your time whenever you are not in school or maybe find a

job aligned to your field of studies, it‟s time to give your resume or CV

a makeover.

It not only needs to look more professional and sophisticated, it

needs to provide a snapshot of the best roles you‟ve had into a

concise one to two pages. Don‟t be precious with it – make it reflect

who you have professionally become today!

Please visit careernz (http://www.careers.govt.nz/) for CV and cover

letter tips/templates and interview tips.




People find jobs online today more than anywhere else. Here‟s a list

of where you can find part time jobs to accommodate your free time

whenever you are not in school:

www.seek.co.nz

www.sjs.co.nz

www.trademe.co.nz

www.nz.indeed.com

www.careers.govt.nz

[email protected]

Here you can find a range of different jobs, part time and full time

including academic related and non academic for those seeking only

part time work.

If you need further help finding jobs, it‟s often worth getting in touch with

recruiters who specialize in your industry of interest:

o http://www.tempsource.co.nz/

o http://www.eclipserecruitment.co.nz/

o http://shr.totalworkforce.com/

o http://www.nicherecruitment.co.nz/

o http://oneilspersonnel.co.nz/

o http://www.frogrecruitment.co.nz/

o http://www.appts.co.nz/

http://www.seek.co.nz/

http://www.sjs.co.nz/

http://www.trademe.co.nz/

http://[email protected]/

http://www.tempsource.co.nz/

http://www.eclipserecruitment.co.nz/

http://shr.totalworkforce.com/

http://www.nicherecruitment.co.nz/

http://oneilspersonnel.co.nz/

http://www.frogrecruitment.co.nz/

http://www.appts.co.nz/



Professional networking is about making contacts and building relationships that can lead to jobs or other work-related opportunities. Thoughtful networking provides a focused way to talk to people about your job search. Done right, it can help you obtain leads, referrals, advice, information and support. It is an essential component of any successful job search, but it requires calculated planning.

Your network will include people you know well, acquaintances and referrals. Be creative. Here's a partial list of common sources: o Family members o Relatives o Friends o Church mates o Friends of friends o Classmates Your network is your “net worth.” To get the most from your investment, thank everyone who helps you (in person and with a follow-up letter), and keep those who are interested posted on the progress of your job search or career change. Remember: Make yourself available as a resource for other job seekers, and treat them as you would like to be treated by those with whom you network.

The process of applying and interviewing for jobs requires a lot of preparation and practice. Make sure you follow up every sent resume with a phone call or email requesting a job interview. Once you‟ve secured an interview, follow these steps: 1. Find out more about the industry, role you have applied for and

company history.

2. Make a checklist of all the reasons you‟d be great for the position.

3. Ask a friend or family member to perform a mock interview with you.

4. What to expect with your job interview questions: o Behavioural Questions o Situational Questions o Competency/Ability Questions o Communication/Cultural Questions o Salary Questions o In a phone interview, be really clear and concise in your answers, as

you haven‟t got the luxury of non-verbal communication.

If you don‟t get the job, learn from it by politely asking feedback in an email as opposed to the phone, so you don‟t put the employer on the spot.



Other useful Opportunities

„New Kiwi‟s‟ at the Auckland Chamber of Commerce. New Kiwi‟s is a really useful service for graduates and they also have a FREE (online) Job Seeker Course.

Volunteer/Voluntary Work in NZ

This type of work is not paid work but will provide you with valuable NZ work experience, and a reference to add to your CV. There are all types of volunteer work – talk to the Pastoral Care Team for further details

2016 Pastoral Care Team (PCT) Name Designation Contact

Juggy Gill Operations Manager 021 0232 0755

Anderson Dong Administration 021 263 3181

Billie McNamee Campus Director 022 627 6018

Manoel Bispo South America Marketing Manager 021 088 51307

Lee Dong Administration Manager 021 307 295

Jonathan Leigh China Marketing Manager 021 087 659 35

Rochelle Reyes Philippines Marketing Manager 021 088 513 50

Harry (Hai To) Vietnam Marketing Manager 022 394 3031

Elena Gavrilas Europe & Eastern Europe Marketing Manager 020 407 496 48

How can the PCT help me as a student?

AWI is your home away from home, your family. If you require help or assistance with anything you can talk to anyone from the PCT who are friendly, approachable and willing to list and assist. The PCT can help, guide, advise and assist you with ANY questions you may have about living and studying in New Zealand. If they cannot answer your query they will put you in contact with the relevant professionals who will be able to assist.

PCT assistance is available 24 hours, 7 days per week.



NEW ZEALAND HOLIDAYS for 2016

Anzac Day falls on a Saturday this year, and so the following Monday is a day off work.

Holiday Date Observed

New Year's Day January, Monday 1st

New Year's Holiday January, Friday 4th

Auckland Anniversary February, Monday 1st

Waitangi Day February, Friday 8th

Good Friday March, Friday 25th

Easter Monday March, Monday28th

Daylight Saving ends April, Sunday 3rd

ANZAC Day April, Monday 25th

Queen's Birthday June, Monday 6th

Daylight Saving starts September, Sunday 25th

Labour Day October, Monday 24th

Christmas Day December, Sunday 25th

Boxing Day December, Tuesday 27th or Monday 26th



(Appendix 1.1)


International Student Handbook V9-4 Sep 2016

(Appendix 1.2)

SMS

Development SMS Maintenance Communications Procedures and processes

AWI International Education Group Organisation Chart 2016

IT Programme Leader

Shakil Ahmed

IT support Manager

Anderson Dong

Marketing Team Asif Elena Harry Jonathan Leigh Manoel Bispo Rochelle Sreedhar

Campus Director Billie McNamee

Business Programme

Leader Hamza Amjal

English Programme

Leader Mariia Buria

Megan Nicolson

Operations Manager Juggy Gill

English Tutor

John Peter

IT Tutor

Gautham

Business Tutor Kuljas Rai Mi Zhou Mohammad Rasheed Mohay Khattak Sukpreet

Quality Assurance Academic Manager

Ho Yoong

Chief Executive Jack Ding

Administration Manager

Lee Dong

Junior IT Support

Management Team Director Administration Manager Campus Director QA & Academic Manager Operations Manager Academic Team Campus Director QA & Academic Manager Programme Leaders Operations Manager Pastoral Care Team Operations Manager Marketing Team Administration Rep

Documents

Student Handbook - · PDF fileElena Gavrilas Europe & Eastern Europe Marketing Manager 020 407 496 48 . Page 8 of 38 AWI International Education Group ... International Student Handbook