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18/7/17 1
StudentHandbook2018
18/7/17 2
HandbookDisclaimerThisStudentHandbookcontainsinformationthatiscorrectatthetimeofprinting.Changestolegislationand/orGoldCoastFloristryandRetailManagementpolicymayimpactonthecurrencyofinformationincluded.GoldCoastFloristryandRetailManagementreservestherighttovaryandupdateinformationwithoutnotice.Youareadvisedtoseekanychangedinformationand/orupdatesfromyourtrainerorbycontactingGoldCoastFloristryandRetailManagementThishandbookhasbeenpreparedasaresourcetoassiststudentstounderstandtheirobligationsandalso,thoseofGoldCoastFloristryandRetailManagement.Pleasecarefullyreadthroughtheinformationcontainedinthisguide.Allstudentsneedtoread,understand,befamiliarwith,andfollowthepoliciesandproceduresoutlinedinthisHandbook.Anyqueriescanbedirectedto:GoldCoastFloristryandRetailManagementinfo@goldcoastfloristrymanagement.com.au0419022619ImportantDetailsRegisteredTrainingOrganisation(RTO)Details:HeadOffice: GoldFloristryandRetailManagement RTONumber319893/19MillenniumCircuit Helensvale T0419022619 [email protected] Wwww.goldcoastfloristrymanagement.com.auYourDetails:[tobecompletedbythestudent]Name: Address: Phonecontact: Email:
Courseofstudy: Mytrainername: Myassessorname: EmployerDetails(ifapplicable):[tobecompletedbythestudent]Businessname: Contactperson: Address: Phonecontact: Email: CopyrightNotice
©GoldCoastFloristryandRetailManagement Queensland,Australia,2016Copyrightprotectsthispublication
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Welcome.......................................................................................................................................6
AboutUs.......................................................................................................................................6
Legislation.....................................................................................................................................8
CodeofConduct...........................................................................................................................8
OtherPoliciesandProcedures.....................................................................................................9
AccesstoYourRecords...............................................................................................................10
Enrolmentprocess......................................................................................................................10
EnrolmentDates.........................................................................................................................10
EntryRequirements....................................................................................................................11
UniqueStudentIdentifier(USI)..................................................................................................11
PersonalLearningPlan...............................................................................................................11
AccessandEquity.......................................................................................................................11
OtherSupportServices...............................................................................................................12
Fees.............................................................................................................................................12
OtherFees...................................................................................................................................12
ReplacementofTrainingMaterials............................................................................................12
Re-issueofTranscripts................................................................................................................13
LateSubmissionofAssessment.................................................................................................13
CancellationFee.........................................................................................................................13
PaymentOptions........................................................................................................................13
FailuretoMakePayment...........................................................................................................13
Refunds.......................................................................................................................................13
CourseWithdrawal.....................................................................................................................14
WithdrawalPriortoCommencementofCourse.......................................................................14
WithdrawalAfterCommencementofCourse...........................................................................14
CancellationofCoursebyGoldCoastFloristryandRetailManagement.................................14
CourseInformation.....................................................................................................................15
Duration......................................................................................................................................15
VolumeofLearning....................................................................................................................15
CompetencyBasedTraining.......................................................................................................16
HowDoesAssessmentWorkinCBT?.........................................................................................16
TrainingandAssessmentStrategies...........................................................................................17
FlexibleLearningandAssessment..............................................................................................17
ApprenticeshipsandTraineeships.............................................................................................17
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TrainingPlans..............................................................................................................................17
Third-PartyArrangements..........................................................................................................17
RecognitionProcesses................................................................................................................18
RecognitionofPriorLearning.....................................................................................................18
RecognitionofCurrentCompetencies.......................................................................................18
CreditTransfer............................................................................................................................18
FoundationSkills.........................................................................................................................18
AssessmentInformation.............................................................................................................19
SubmittingAssessments.............................................................................................................19
Resubmissions............................................................................................................................19
AssessmentFeedback.................................................................................................................19
Plagiarism....................................................................................................................................19
Appeals........................................................................................................................................20
WheretoGetHelp......................................................................................................................20
StudentConduct.........................................................................................................................20
Academicmisconduct.................................................................................................................20
WorkplaceHealthandSafety.....................................................................................................21
Smoking,DrugsandAlcohol.......................................................................................................21
StudentFeedback.......................................................................................................................21
IssuingCertificates......................................................................................................................21
StudentHandbookVerification..................................................................................................22
AppendixA..................................................................................................................................23
InformationfromtheStandardsforRTOs2015........................................................................23
Informandprotectlearners.......................................................................................................23
Consumerrights.........................................................................................................................24
APENDIXB...................................................................................................................................25
DELIVERYANDASSESSMENTPLAN............................................................................................25
Training&AssessmentPlanOutline..........................................................................................25
RTO&CourseTitle......................................................................................................................25
QualificationRules......................................................................................................................25
TheRTOQualificationStructure.................................................................................................26
Purpose&TargetGroup.............................................................................................................27
Delivery.......................................................................................................................................27
DeliveryApproach......................................................................................................................27
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DeliveryofClustered&StandAloneUnits................................................................................27
Duration......................................................................................................................................27
Locationandnatureoffacilities.................................................................................................27
Resources....................................................................................................................................27
SimulatedWorkplaceEnvironment...........................................................................................28
ReasonableAdjustment–Speciallearningneeds.....................................................................28
EntryRequirements&RPL.........................................................................................................28
EntryRequirements....................................................................................................................28
Studentsatrisk...........................................................................................................................29
RecognitionofPriorLearning(RPL)...........................................................................................29
Assessment.................................................................................................................................29
DeliverySchedule.......................................................................................................................31
Staff.............................................................................................................................................35
Delivery&AssessmentStaff&Units..........................................................................................35
InfrastructureRequirements......................................................................................................35
IndustryConsultation.................................................................................................................35
RecordofIndustryConsultation................................................................................................36
CourseOutcomes.......................................................................................................................36
Pathways.....................................................................................................................................36
PathwaysforStudents................................................................................................................36
EmploymentPathway.................................................................................................................36
EmployabilitySkillsSummary.....................................................................................................37
AssessmentContinuousImprovement......................................................................................39
AssessmentValidationandModerationprocess.......................................................................39
AssessmentFeedback.................................................................................................................39
TransitionArrangements............................................................................................................39
Licensing,Legislative,RegulatoryorCertificationConsiderations............................................40
Checklist&Endorsement...........................................................................................................40
DocumentChecklist....................................................................................................................40
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WelcomeCongratulationsonyourchoicetoundertakeaqualificationwithGoldCoastFloristryandRetailManagement.WehavebeendeliveringtraininginFloristrysince2009.OurVisionis:Toprovidethebestpossibleeducationandtrainingavailabletoourstudents.OurMissionis:Totrainstudentstobecome‘shopready’floriststhroughexposuretoallaspectsofthefloristryindustry.OurValuesare:Tobeopenandhonestinourtrainingandinteractionwithstudents.
AboutUsGoldCoastFloristryandRetailManagementwasmanymonthsintheplanning.OpeninginJuly2009withprevocationalandintroductoryclasses.InSeptember2009afterrigorousinspectionbytheStateGovernmentwereceivedregistrationasaRegisteredTrainingOrganisation.WethencommencedinOctober2009withourfirststudentsbeginningtheirstudiestoachieveCertificatesIIandIIIinFloristry.2010wasayearofconsolidationforusandourstudents–weastrainersgainednewexperienceandhavefine-tunedourtrainingpackagetosuittheneedsofourstudents.ElevenstudentscompletedtheirCertificateII&IIIinFloristrywithusin2010andarenowqualifiedflorists.Ofthisgroupmosthavejobsintheindustrywhileothersarelookingatpurchasingtheirownfloristshops.In2010wealsocommencedourfirstschool-basedtraineeandnowhaveavailablefundingforthesestudentsaswellasfulltimeadulttrainees.2011hasseenuscontinuetodeliverCertificateII&IIIaswellasaCertificateIVinFloristrycoursetodevelopfurtherfloristryskillsindesignandconstructionoffloralproductsaswellasspecialisinginsmallbusinessunitstoassistourgraduatesinbecomingmanagersorbusinessownersontheyhavecompletedthecourse.Duringthisyearwehavetrainedoraretrainingover20students.During2012,2013and2014and2015wehavecontinuedtodeliverqualitytrainingtoover170studentsincludingstudentsinmanyotherareasofQueenslandincludingAyr,Warwick,Mackay,SunshineCoast,Kingaroy,GladstoneandBrisbane.2016seestheintroductionofthelatesttrainingpackageSFL15withanewsetofunitsbeingdeliveredtoallowstudentstoachieveSFL30115CertificateIIIinFloristry.WeincorporatetheunitsinSLF20115CertificateIIinFloristryintoourcourse.Thisisbeingofferedasa30weekcoursecombiningbothCertificateII&IIIcourse.
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AsaRegisteredTrainingOrganisation(RTO)wedelivernationallyrecognisedqualificationsin:CertificateIIinFloristrySFL20115Thisqualificationissuitedtothoseworkingasassistantsinaretailshoporstudio,orasaproductionlineassistant.Assistantswithinthefloristryindustryhavealimitedrangeofbasicfloristrytechnicalskillsandperformroutinetasksusingbasicfloristryoperationalknowledge.Assistantsmaydevelopretailandcustomerserviceskills.WedonotofferthisasastandalonecoursebutincorporatetheunitsintoourCertificateIIIcourse.CertificateIIIinFloristrySFL30115Thisqualificationistheindustryrecognised‘trade’qualificationtooperateasaflorist.Floristshaveawelldevelopedcustomerserviceskillsandapplytechniquestodesignandconstructarangeoffloristryproductstomeettheneedsofcustomers.Theyprovidetechnicaladviceandsupportteammembers.InAustralia,onlyRegisteredTrainingOrganisationscanissuenationallyrecognisedqualifications.OurRTOprovidercodeis31989.OurcampusisinHelensvale.Ourcoursesaredeliveredbyanappropriatelyqualifiedandexperiencedtrainer,andthroughavarietyofmethods.Weoffertrainingsessionsvia:
• Face-to-face training in the classroom • Workplace visits (for distance trainees only) • Classroom lessons • Contacting Us
Ourcontactdetailsarelistedinthe‘ImportantDetails’sectionatthebeginningofthisHandbook.FeelfreetocontactuswithanyqueryyoumayhaveregardingyourlearningexperiencewithGoldCoastFloristryandRetailManagement.
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LegislationAsanRTO,GoldCoastFloristryandRetailManagementisrequiredtoadheretolegislationdesignedtoupholdtheintegrityofnationallyrecognisedqualifications.Thisincludes:theStandardsforRegisteredTrainingOrganisations(RTOs)2015NationalVocationalEducationandTrainingRegulatorAct2011 Additionally,GoldCoastFloristryandRetailManagementabidesbyarangeofotherlegalrequirementsataStateandCommonwealthlevelincluding,butnotlimitedto:
• Anti-discrimination • Apprenticeships and Traineeships • Children and Young People • Copyright • Corporations • Employment and Workplace Relations • Equal Opportunity • Fair Work (including harassment and bullying) • Privacy and Personal Information Protection • Student Identifiers • Taxation • Workplace Health and Safety
GoldCoastFloristryandRetailManagementisdedicatedtofollowingtheprovisionsintheVETQualityFramework.Moreinformationabouttheseregulationsandlegalframeworkscanbefoundat:www.comlaw.gov.auwhichistheAustralianGovernmentwebsiteforCommonwealthLawwww.asqa.gov.auwhichisthewebsitefortheregulatorofAustralia’svocationaleducationandtraining(VET)sector
CodeofConductAsaresponsiblememberoftheVETcommunity,GoldCoastFloristryandRetailManagementfollowsaCodeofConductwhichoutlineshowyoucanexpecttheorganisationandourstafftobehave.SimilarlyGoldCoastFloristryandRetailManagementhasexpectationsforstudentbehaviour.Theseareoutlinedinthesection‘StudentConduct’.GoldCoastFloristryandRetailManagementCodeofConductstatesthat:Inallactivitieswebehaveinaprofessionalmanner,andofferthebestpossibletrainingandeducation.Weaimtomakeyourlearningbothpleasurableandvaluableandforstudentstogaintheskillsthatwillgivestudentstheskillstobeavaluableemployeeinafloristshop/studio.Wecreateandcontinuetoimproveatrainingpackagethatwillgivestudentscreativeskillsaswellasretailabilitiesrequiredtosucceedinthefloristryindustry.Ourtrainingpackagehasbeendevelopedwithongoingconsultationwiththeindustryandwereceivefeedbackfromemployersmakingchangestoimprovetrainingwheneverrequired.Wehavea
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achievedareputationforsendinggreatemployeesintotheworkforceandforthemtosucceedintheirchosencareer.Wewelcomefeedbackonourtrainingfromourstudentsatalltimesbothinformallyandformallyandatalltimesbeavailabletoassistourstudentsduringclasstimes.Ourcourseisinnovativeandrewardingandstudentsarerequiredtoreachtheirmaximumpotentialwiththecoursebeingespeciallydesignedtoallowthemeveryopportunityfortechnicaladvancement.Ourpackageiscontinuallymonitoredandvalidatedinternallyandexternallyandimprovedasnewtrendsemergewithintheindustry.Weensurethat:boththepracticalandtheoryelementsrelatedirectlytotheindustrythecurriculumprovidesforcontinuityin,andprogressivedevelopmentof,knowledge,skills,valuesandaestheticappreciationstudentsarehelpedtogrowinconfidenceandselfworth,takingresponsibilityfortheirownlearningandsuccess.Whilstnotarequirementofthecourse,weencourageallstudentstoundertakeworkexperienceduringthecourse.Wefindthisisaninvaluabletoolandhasresultedinmanyofourstudentsbeingofferedapositionbytheemployerpriortocompletingthecourse.Ourcommitmenttohelpingeachstudentreachtheirfullpotentialisreflectedinthequalityofstaff,facilities,materialsandthecourseofferedbyourcollege.
OtherPoliciesandProceduresThefollowingPoliciesandProceduresunderpinGoldCoastFloristryandRetailManagementoperations
• Appeals Policy • Assessments Policy and Procedure • Grievance Policy and Procedure • Marketing Policy • Policy for Student Conduct • Pricing Policy • Privacy Policy • Refund Policy and Procedure • Workplace Health and Safety Policy • Privacy
GoldCoastFloristryandRetailManagementstronglysupportstheprivacyandconfidentialityofitsstudents.InformationiscollectedandstoredinaccordancewiththePrivacyAct1988.Certaingeneral,non-specificinformationsuchaslocation,sex,ageandresultsmaybepassedontoagenciestoinformfuturefundingarrangementsand/orstatisticaldatagatheringrequirements.Wewillnotgiveoutyourinformationtoanypersonoragencywithoutyourpermission,unlesswearerequiredtodosobylaw.
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AccesstoYourRecordsIfyouwishtoaccessyourstudentinformationfile,pleasedirectyourenquirytoKrishnaDawson–[email protected]
EnrolmentprocessTheenrolmentprocessfollowsthefollowingsteps:AccessofourStudentHandbookwillbesupplied,eitherinhardcopyorviaourwebsiteforyoutoreadandunderstand.Anenrolmentformmustbecompleted,togetherwithanyrequiredobservationsand/orself-assessmentregardingspecialcircumstancesand/ortrainingneeds.Itisvitalthatyoudiscloseanyconditionthatmayaffectyourlearningstyleduringclasses.StudentsapplyingforCertificate3GuaranteeFundingwillbeadvisedoftheireligibilityifapplicable.Informationonthefeesandchargesrelatingtoyourproposedcourseofstudywillbeprovided,andpaymenttermsandmethodswillbeagreedupon.Oncethesestepsarecompleteyouwillbeadvisedthatyouareenrolledinthecourse.Notethatenrolmentisnotconfirmeduntilfeeshavebeenpaidasagreed.
EnrolmentDatesGoldCoastFloristryandRetailManagementhasaselectionofdatesforintakesthroughout2018.ForstudentsreceivingCertificate3GuaranteeFundingpleasebeawarethatyouwillneedtocompleteasurveyatthecompletionofyourcourseandyourenrolmentisyouragreementtocompletethissurveyattherequireddate.2018Intakedatesare:Tuesday23rdJanuaryorWednesday24thJanuaryMonday28thMayThursday14thJuneSchoolHolidaysfor2018are:30thMarch–16thApril29thJune–15thJuly22ndSeptember–7thOctober15thDecember–28thJanuary,2019
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EntryRequirementsTherearenoprerequisitestocommenceourCertificateIIIinFloristryqualificationasallCertificateIIunitsofcompetencyareincluded.
UniqueStudentIdentifier(USI)AUSIisrequiredbyallAustraliansundertakingnationallyrecognisedtraining.Itallowsstudentstolinktoasecureonlinerecordofallqualificationsgainedregardlessoftheprovider.ThissystemwasimplementedbytheAustralianGovernmentin2015,soitwillshowstudentachievementsfrom1January2015onwards.AsanRTO,GoldCoastFloristryandRetailManagementcannotissueCertificatesorStatementsofAttainmentwithoutaUSI.Therefore,itismandatorythatallstudentssupplytheirUSIuponenrolment.DuringyouronlineenrolmentprocessyouwillbegivenanopportunitytoaccessthewebsiteandapplyforyourUSI.Ifyouhaveanyissuepleasefollowthelinkbelow.IfyoudonothaveaUSI,pleasevisithttps://www.usi.gov.au/students/create-your-usiformoreinformation,andinstructionsonhowtoapply.
PersonalLearningPlanAspartoftheoverallenrolmentprocess,GoldCoastFloristryandRetailManagementwillworkwithyoutodevelopacustomisedplanforyourlearningthatwilladdresscourserequirementsaswellasyourpersonalcircumstances.ThisincludestheopportunityforyoutocompleteaLanguage,LiteracyandNumeracy(LLN)indicatorwhichwillidentifyanyareasinwhichadditionalsupportmayberequired.
AccessandEquityGoldCoastFloristryandRetailManagementwillworktomeettheneedsofthecommunityandindividualsand/orgroupswhomightbeotherwisedisadvantaged.Thisincludesprovidingfairallocationofresourcesandequalopportunitytoaccesstrainingservices.GoldCoastFloristryandRetailManagementprohibitsdiscriminationbasedonfactorsincluding:
• Gender • Age • Marital status • Sexual orientation • Race • Ethnicity • Religious background • Parental status
GoldCoastFloristryandRetailManagementwillworktoensureallparticipantshavetherightresourcesavailabletoallowsuccessfulcompletionofcourserequirements.Thisincludesflexibledeliveryandassessmentarrangementswherenecessary,andLLNsupport.ItistheresponsibilityofallstaffatGoldCoastFloristryandRetailManagementtoupholdourcommitmenttoAccessandEquityprinciples.Ifyouhavequestionsorconcerns,[email protected]
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OtherSupportServicesGoldCoastFloristryandRetailManagementisatalltimesconcernedforthewelfareofitsstudents.Ifyouareexperiencingdifficultiesand/orrequirecounsellingorpersonalsupport,thereareanumberofprofessionalorganisationswellequippedtoofferservicestohelp.Includedare:Lifeline:131114orwww.lifeline.org.auBeyondBlue:1300224636orwww.beyondblue.org.auSalvationArmy:13SALVOS(137258)orwww.salvos.org.au
Fees2017feesforCertificateIIIinFloristryare:FullFee $7300.00Fundedstudents $3500.00Costswillbediscussedpriortoenrolmentwithyouand/orthethirdparty(suchasemployer,schooletc.)whowillbepayingthetuitionfees.Allfeesarecorrectasof1stSeptember,2016andaresubjecttochange.PleasecontactGoldCoastFloristryandRetailManagementifyouhaveanyquestionsrelatedtocoursefees.Makeupdayscanbearrangedinthecaseofillness,ifyouareawarethatyouaregoingtobeabsentpleaseadviseusasearlyaspossiblesothatwecanadjustthescheduletosuitinordertominimizetheworkyouwillmiss.Thelimittomakeupdaysis3throughoutyourcourse,after3absencesa$200.00feewillneedtobechargedtocovercostofstaffandflowersthatwillneedtobereorderedforassessment.Somestudentsmaybeeligibleforaconcessionfee.StudentsofAboriginalorTorresStraitIslanderorigin,and/orholdersofconcessioncardslikeHealthCareCard,PensionerConcessionCardorVeteranAffairsPensionerConcessionCard,maybeeligible.Ifyoudonothaveaconcessioncard,contactHumanServices(Centrelink)todetermineyoureligibility(https://www.humanservices.gov.au).
OtherFeesOurcoursefeesarefullyinclusiveofalltraining,assessment,texts,flowersandmaterials.Toolsaresuppliedforuseinclass.Therearenootherfeesrelatedtoyourtraining.Otherfeesthatmayoccurareasfollows:
ReplacementofTrainingMaterialsGoldCoastFloristryandRetailManagementwillchargeafeetoreplaceanylosttrainingand/orassessmentmaterialsthathavebeenpreviouslyissuedtoyou.Pleasespeakwithusorcontactusatinfo@goldcoastfloristrymanagement.com.auifreplacementmaterialsarerequired.Copiesofnewtextswillincuracostof$30.00pertextregardlessofthetextinvolved.
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Inthecaseofabsenceonaplannedpracticalassessmentdayifnoticeisnotgivenatleast48hoursinadvanceafeewillbechargedtoreplaceanyflowersthathavebeenorderedfortheactivity.
Re-issueofTranscriptsAnadministrationfeeof$25.00appliesforGoldCoastFloristryandRetailManagementtore-issueacopyofyourCertificateorStatementofAttainment.
LateSubmissionofAssessmentIncaseswhereassessmentshavenotbeensubmittedwithinthecoursetimeframe,afeewillapplyforlatesubmissionstobeassessed.Similarly,ifyoure-submitanassessmentpreviouslymarked‘NotYetCompetent’(NYC)outsideoftheagreedtrainingcontracttime,afeetomarktheseassessmentswillalsoapply.Acostof$25.00perassessmentwillapplyandwillbeinvoicedtoyou.
CancellationFeeAcancellationfeemayapplyforwithdrawingfromacourse.Priortocommencementarefundof50%ofyourdepositwillapply.
PaymentOptionsPaymentofcoursefeescanbemadetoGoldCoastFloristryandRetailManagementvia:$500.00depositpayable14dayspriortocommencementtoconfirmyouplaceintheclassThebalanceoffeeswillbepaidbyweeklypaymentsaccordingtoyourpaymentplanarrangedwithDebitSuccess.Anagreementwillbeforwardedtoyoupriortocommencementandmustbecompletedandreturnedpriortocommencement.Feesmustbepaidbytheduedateagreedinyourindividualpaymentplan.Thiswillbeclearlystatedpriortoyourenrolment.Pleasenotethatoutstandingfeesmayresultincancellationofyourenrolmentand/orGoldCoastFloristryandRetailManagementwithholdingtheissueofqualificationsuntilallfeesarepaid.Ifyouhavetroublepayingyourfees,pleasecontactusatinfo@goldcoastfloirstrymanagement.com.autodiscussoptions.
FailuretoMakePaymentIfpaymentsarenotmadeaccordingtotheagreedtermsofthetrainingcontract,GoldCoastFloristryandRetailManagementmayfinditnecessarytosuspendtraininguntilpaymentisreceived.Failureofthestudentand/ortheirrepresentativetomeetpaymentobligationsmayresultintheoutstandingdebtbeinghandedovertoaregistereddebtcollector.Anyfeesassociatedwiththisservicewillbeaddedtothetotaloutstandingamountforrecovery.IfyouareexperiencingfinancialdifficultyorneedtoadjustyourpaymentplanpleasecontactDebitSuccesscustomerservicewhowillassistyouinthis.
RefundsSeeabovesectiononwithdrawal/cancellationfees
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CourseWithdrawalIfyouwishtowithdrawfromacourse,youmustadviseGoldCoastFloristryandRetailManagementinwritingofyourdecisionwithin7days.Sendyournotificationtorequestarefund,onlyifpriortocommencementofcoursetoinfo@goldcoastfloristrymanagement.com.auandincludethefollowinginformation:
• Your name • Contact details (address, phone, email etc.) • USI • Effective date of the cancellation • Reason for refund request
Yourapplicationwillbereviewedandyouwillbeadvisedoftheoutcomewithin7workingdays.
WithdrawalPriortoCommencementofCourseIfyouwithdrawfromacoursepriortocommencinganylearningand/orassessmenttasksassociatedwiththecourse,arefundofthefullcoursefeeswillbemadelessanadministrationfeeof$250.00.ThisisbecauseGoldCoastFloristryandRetailManagementwillhavealreadyexpendedresourcesassociatedwithsettingupstudentrecordsandprovidingmaterials.
WithdrawalAfterCommencementofCourseAftercommencementofthecourseshouldyouwithdraworcancelyourenrolmentyouwillnotbeeligibleforanyrefundofthedepositamountoranyfeespaidtodateofwithdrawal.Outstandingfeeswillbestilldueandafeeequaltotwoweeklypaymentswillbepayable.
CancellationofCoursebyGoldCoastFloristryandRetailManagementIntheeventthatacourseiscancelledbyGoldCoastFloristryandRetailManagementforanyreason,studentsenrolledatthetimeofthecancellationannouncementwillhavetheirfeesfullyrefunded.StudentswhomayhavealreadybeenassessedascompetentforsomeunitsinthecoursewillbeissuedaStatementofAttainmentfortheseunitsandthecostofissuingthestatement(s)willbedeductedfromtherefundtotal.
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CourseInformationUponcommencementofyourcourse,youwillbegivenaccesstotrainingmaterialsinhardcopy.Textbooksareprovided.Youwillneedtosupplyyourownstationerymaterials(apenandnotebookisallthatisnecessary).Youwillbegivenanoutlineforweeklytrainingandthisisalwayssubjecttochangeshoulditberequired.
DurationCertificateIIIinFloristryisa30weekcourse(excludingallQueenslandschool/publicholidays)onedayperweek.
VolumeofLearningVolumeofLearningstatementsprovideanindicationoftheamountoftimeitisexpectedthatastudentwouldneedasafull-timestudenttoachievethequalification.VolumeofLearningfiguresassumenoneofthecompetenciesidentifiedinaqualificationarecurrentlyheld.Thelistedtimeframesaccountforallactivitiesastudentwouldundertake,includingsupervisedtrainingactivities,classroomsessions,onlinemodulesand/orworkplacelearning,aswellasindividualstudy,practiceandlearning.TheVolumeofLearningforqualificationsintheVETsectorare:
AQFQualificationLevel TypicalVolumeofLearningCertificateI 0.5-1yearCertificateII 0.5-1yearCertificateIII 1-2years(upto4yearsforsome
apprenticeship/traineeshipagreements)CertificateIV 0.5-2yearsDiploma 1-2yearsAdvancedDiploma 1.5-2years
(Takenfrom:http://www.aqf.edu.au/aqf/in-detail/aqf-qualifications/)MoreinformationonVolumeofLearningcanbeaccessedat:http://www.aqf.edu.au/wp-content/uploads/2013/06/Volume-of-Learning-Explanation.pdf
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CompetencyBasedTrainingCompetencyBasedTraining(CBT)isanapproachtoteachingthatfocusesonallowingastudenttodemonstratetheirabilitytodosomething.UsedintheVETsector,CBTisusedtodevelopconcreteskillsandistypicallybasedonastandardofperformanceexpectedintheworkplaceandindustry.CBTprogramsdeliverqualificationsthataremadeupofUnitsofCompetency.Eachunitdefinestheskillsandknowledgerequiredtoeffectivelyperformintheworkplace.AssessmentisbaseduponthelearningoutcomesexpectedfromeachUnitofCompetency.
HowDoesAssessmentWorkinCBT?UnlikethetraditionalschoolsystemofgradingassessmentsonascalerangingfromAtoFail,assessmentofCBTdeterminesifyouhavetherequiredskillsandknowledge…ornotyet.AssessmentisspecificallyconductedtodetermineifastudentcandeliveressentialoutcomesrelatedtotheperformancecriteriawithineachUnitofCompetency.Basically,thismeansassessmentisconductedtoseewhetherornotastudenthastherequiredskillsandknowledgetoperformeffectivelyintheworkplace.Ifastudent’sperformanceintheassessmentdoesnotdemonstratetherequirements,ratherthanafail,competencybasedassessmentmeansthestudentismarkedas‘NotYetCompetent’,andmoretrainingisrequiredtogettothepointofbeing‘Competent’.Assessorswilllookforevidenceagainstwhichtobasetheirjudgementsofcompetency.Thewaystodemonstratetoourqualifiedassessorsthatyoucanperformtotherequiredstandardandbeclassedas‘Competent’or‘MeetingRequirements’,include:
• Being observed as you work/perform the tasks and activities • Responses to verbal questioning • Written responses to theory questions • Responding to a role play or case study • Conducting a project • Submitting a written report • Compiling a portfolio of work samples • A combination of the above
GoldCoastFloristryandRetailManagementhasaTrainingandAssessmentStrategyforeachofthequalificationswedeliverandweoutlineourapproachesforconductingassessmentinthosestrategies.
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TrainingandAssessmentStrategiesGoldCoastFloristryandRetailManagementstaffareappropriatelyqualifiedandhavesufficient,relevantindustryexperiencetotrainandassessthecoursesdeliveredbyGoldCoastFloristryandRetailManagement.OurmethodologiesregardingtrainingandassessmentworktowardensuringourprocessesmeetnationalassessmentprinciplesincludingRecognitionofPriorLearning(RPL),RecognitionofCurrentCompetencies(RCC)andDirectCreditTransfer(DCT).AllcoursesareassessedunderthecompetencybasedtrainingandassessmentcriteriaestablishedundertheAQF.
FlexibleLearningandAssessmentIncludedinourtrainingandassessmentstrategiesarepracticesthatpromoteflexibilityinlearningandassessment.Thismeanswewillworkwithyoutoprovideoptionsthatareresponsivetoyourindividualneeds,andthatmaximiselearningoutcomesandaccesstolearningactivities.
ApprenticeshipsandTraineeshipsGoldCoastFloristryandRetailManagementgivesallstudentsenrolledinanapprenticeshiportraineeshipatrainingplanwhichoutlineshowandwhentrainingwilltakeplace.Thisissignedbyallpartiesinvolved,andgiventoyouatthestartofthetrainingcontract.
TrainingPlansInthecasewhereyourcourseofstudycallsforvocationalplacement,ispartofaworkplacetraineeship,orpartofanapprenticeship,atrainingplanwillbedevelopedforyou.Theplanwillbedevelopedbetweenyou,theplacement/workplaceorganisation,andGoldCoastFloristryandRetailManagement.Itwilloutlinetheskillsandknowledgeyouwilldevelopoverthedurationofthetrainingplan.Thetrainingplanbecomesa‘livingdocument’andanychangesareagreedandnotedbyallinvolvedparties.
Third-PartyArrangementsGoldCoastFloristryandRetailManagementdoesnothaveanyThird-PartyArrangements.
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RecognitionProcessesGoldCoastFloristryandRetailManagementoffersassessmentprocessesthatenablerecognitionofcompetenciescurrentlyheld,regardlessofhow,whenorwherethelearningoccurred.Thesearedetailedbelow:
RecognitionofPriorLearningRecognitionofPriorLearning(RPL)isanassessmentprocessthatinvolvesmakingajudgmentontheskillsandknowledgeanindividualhasasaresultofpaststudyand/orexperience.TheaimofRPListorecogniseyourexistingcompetencieswithouthavingtogothroughthecompleteprocessesoftrainingandassessment.Youwillstillneedtoprovideevidencethough,uponwhichyourassessorcanbasetheirjudgement.Evidencemustbe:
• Authentic – it must be your own work • Sufficient – it must demonstrate competence over a period of time, that the
competencies can be repeated, and the evidence must be enough so that the assessor can make an accurate judgement regarding competency
• Current – it must demonstrate up-to-date knowledge and skills i.e. from the present or the very-recent past
• Valid – it must be relevant to what is being assessed
YoumaybeeligibletoapplyforRPLononeormoreUnitsofCompetencyinyourcourse.PleasecontactKrishnaDawsontodiscussyouroptions.
RecognitionofCurrentCompetenciesRecognitionofCurrentCompetenciesisarecognitionprocesssimilartoRPL.Itappliesifastudenthas“…previouslysuccessfullycompletedtherequirementsforaunitofcompetency…andisnowrequiredtobereassessedtoensurethecompetenceisbeingmaintained”.(Takenfrom:http://vetinfonet.dtwd.wa.gov.au/Resourcesandlinks/Documents/6_1_4-RPL%20FAQ%20Assessor%20January%202013%20v%206.pdf)
CreditTransferGoldCoastFloristryandRetailManagementrecognisesAQFqualificationsandStatementsofAttainmentthathavebeenissuedbyotherRTOs.CredittransfermaybeappliedtoUnitsofCompetencyandrelatedqualificationsthathavebeenstudiedinthepast.Toapplyforadirectcredittransferyouwillneedtosupplyacertifiedcopyyourdocumentation(certificatesand/orstatements).Forfulldetailsontherequirementsforcredittransferapplications,pleasecontactusoninfo@goldcoastfloristrymanagement.com.auattachinganyrelevantcopiesofpreviousachievements.
FoundationSkillsAlltrainingandassessmentdeliveredbyGoldCoastFloristryandRetailManagementcontainFoundationSkills.FoundationSkillsareamandatorycomponentofUnitsofCompetency.Theyarenon-technicalskillsthatsupportparticipationintheworkplace,thecommunity,andadulteducationandtraining.ExamplesofFoundationSkillsincludethingssuchascommunicationskills,literacyskills(reading,writingandnumeracy),interactingwithothers,
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andskillstoeffectivelyparticipateintheworkplacesuchasteamwork,problemsolving,andself-andtime-management.
AssessmentInformation
SubmittingAssessmentsYouareexpectedtocompleteassessmentsforallunitsinyourqualification.Youwillneedtosubmitassessmentsbytheduedateforaresulttoberecorded.Youwillreceivefullanddetailedinstructionsontherequirementsforeachassessment,includingitscontextandpurpose;ensureyoutalktoyourtrainerand/orassessortoclarifyanythingthatisnotcleartoyou.
ResubmissionsIfyoureceivefeedbacktosayyoursubmissionwas‘NotYetCompetent’,youwillneedtoprovidemoreevidencetosupportyourclaimforcompetency.Thismaymeanre-doingsomeofthetheoryquestions,puttingextraormorerelevantinformationintoyourportfolio,ordemonstratingataskagain.GoldCoastFloristryandRetailManagementdoesnotchargeafeeforresubmissionofassessmentswiththeexceptionofmajorpracticalassessments,whichwillrequireyoutocoverthecostoftheflowersrequired.If,afterthree(3)resubmissionsyourworkisstill‘NotYetCompetent’,youwillberequiredtore-enrolin,andre-dotheworkfortheunit,inordertoachievethefullqualification.TalktoGoldCoastFloristryandRetailManagementformoreinformation.AllofthestaffatGoldCoastFloristryandRetailManagementwilltakeeveryreasonableefforttohelpyousucceedinyourcourse.
AssessmentFeedbackYouwillreceivefeedbackregardingtheoutcomeofeachofyourassessmentitems.Tobedeemed‘Competent’againstanationallyaccreditedunit,youmustmeettherequirementsforallelementsthatcomprisethatunit.
PlagiarismAllworkthatyousubmitmustbeyourown.Youwillhavesignedadeclarationatthestartofeachassessmentthatthiswillbethecase.Plagiarismistakingsomeoneelse’sworkand/orideasandpassingthemoffasyourown.ItisaformofcheatingandistakenseriouslybyGoldCoastFloristryandRetailManagement.Tohelpyouunderstand,thefollowingareexamplesthatconstituteplagiarism:
• Copying sections of text and not acknowledging where the information has come from
• Mashing together multiple ‘cut and paste’ sections, without properly referencing them, to form an assessment response
• Presenting work that was done as part of a group as your own • Using information (pictures, text, designs, ideas etc.) and not citing the original
author(s) • Unintentionally failing to cite where information has come from
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AppealsWhilstasastudent,youareabletolodgeanappealifyoudisagreewithadecisionregardinganassessmentoutcome,youareencouragedtospeakwithyourassessorinthefirstinstance.Ifyouarenotsatisfiedwiththeoutcomeofthatdiscussion,youmayrequestaformalreviewoftheassessmentdecision.Follow[RTOname]’sprocedureforlodginganappeal.
WheretoGetHelpTalktoyourtrainerand/orassessorforhelpinunderstandinghowtocompleteyourassessments.IfyourequireassistanceoutsideofschoolhourspleaseemailSueonsue@goldcoastfloristrymanagement.com.au.Shewillanswerallquestionsassoonasispracticalforhertodoso.
StudentConductJustasGoldCoastFloristryandRetailManagementhasaresponsibilitytomeetexpectationsofstudents,legislation,andregulations,sotoo,dostudentshaveobligationstheyareexpectedtomeet.Itisexpectedthatstudentswillparticipatewithcommitmentintheirstudies,regularlysubmitassessmentitems,andbehaveinamannerthatdoesnotcontraveneworkplacehealthandsafetyortheprincipleofrespectforothers.GoldCoastFloristryandRetailManagementviewsstudentmisconductseriously.Weexpectthatourstudentswillbehaveinanhonest,respectfulmannerappropriateforalearningenvironment,andinawaythatwillupholdtheintegrityoftheRTO.Consequencesofstudentmisconductvaryuptoandincludingexpulsionfromthecourse.Examplesofstudentmisconductinclude,butarenotlimitedto:
• Academic misconduct including plagiarism and cheating • Harassment, bullying and/or discrimination • Falsifying information • Any behaviour or act that is against the law • Any behaviour that endangers the health, safety and wellbeing of others • Intentionally damaging equipment and/or materials belonging to Gold Coast Floristry
and Retail Management and/or a partner organisation such as a school or workplace
Consequencesformisconductwilldependontheseverityandfrequencyofthebreachandinclude,butarenotlimitedto:
• Formal reprimand (warning) • Suspension from the course • Student to reimburse the costs incurred by any damage caused • Cancellation of the course without refund and/or credit • Matter referred to the police
Studentsfoundguiltyofmisconducthavearighttolodgeanappealbyfollowingour‘ComplaintsandAppeals’process.
AcademicmisconductPlagiarismandcheatingareseriousoffences.Studentsengaginginthisbehaviourwillfacedisciplinaryaction.
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WorkplaceHealthandSafetyWorkplacehealthandsafetylegislationappliestoeveryoneatGoldCoastFloristryandRetailManagement.Allstaff,studentsandvisitorshavearesponsibilitytoensuretheworkplaceissafeandthattheirownactionsdonotputthehealthandsafetyofothersatrisk.Pleasereportanyincidentorhazardimmediately.
Smoking,DrugsandAlcoholGoldCoastFloristryandRetailManagementisasmoke-freeworkplace.Smokingisprohibitedinallbuildingsandonlypermissibleatdesignatedlocationsawayfrombuildingentrances;thereistobenosmokingwithinfivemetresofabuildingentrance.Anystudentundertheinfluenceofdrugsand/oralcoholisnotpermittedonGoldCoastFloristryandRetailManagementpremises,touseGoldCoastFloristryandRetailManagementfacilitiesorequipment,ortoengageinanyGoldCoastFloristryandRetailManagementactivity.Peopletakingprescriptionmedicationhaveadutytoensuretheirownsafety,andthatofothers,isnotaffected.
StudentFeedbackGoldCoastFloristryandRetailManagementisdedicatedtoensuringitspracticesareconstantlyreviewedtoensurebestpossibleoutcomes.Thisapproachtocontinuousimprovementreliesoninputfromstudentsregardingtheirexperienceswhilstenrolledintheircourse.Wewelcomefeedbackatanytime,butwillalsospecificallyaskforitatthecompletionofyourstudy.
IssuingCertificatesUponsuccessfulcompletionofyourcourseworkandprovidedallfeesarepaid,aCertificateorStatementofAttainmentwillbeissuedtoyouwithin30calendardaysofyoubeingassessedasmeetingallrequirementsforthecourse.ThismeetsthecompliancerequirementsassetforGoldCoastFloristryandRetailManagementandotherRTOsintheStandardsforRTOs2015.IfforsomereasonGoldCoastFloristryandRetailManagementceasestooperatewhilstyouarestillenrolled,aStatementofAttainmentwillbeissuedtoyoufortheunitswithinthequalificationforwhichyouhavesuccessfullymetrequirements.(Seealso,thesection‘CancellationofCoursebyGoldCoastFloristryandRetailManagement’)
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StudentHandbookVerification[IncludethissectionifyourRTOrequiresstudentstosigntoacknowledgetheyhavereceivedandreadtheHandbook.Considerationmayneedtobemaderegardingbeingabletokeepthesignaturerecordonfile.i.e.removablesection/page.Anotheroptionistosimplyhavethestatementasastand-alonedocumentthatissignedandreturnedtoyourRTO]PleasemakesureyoureadandunderstandallpartsofthisStudentHandbook.Ifthereisanyaspectwithwhichyouareunsure,pleasecontactGoldCoastFloristryandRetailManagementforclarification.AfteryouhavefinishedreadingthisHandbook,pleasecompletethesectionbelow,signyournameandreturnthispagetoGoldCoastFloristryandRetailManagement.I,_____________________________(printfullname),havereceivedacopyoftheGoldCoastFloristryandRetailManagementStudentHandbook.Iacknowledgeitismyresponsibilitytoread,understandandfollowthetermsandconditionsitsetsout.Iunderstandthisdoesnotcancelmyrightsasapplicableaccordingtostateand/orfederallaw.Studentname:______________________________________________________________Studentsignature:___________________________________________________________USI:_____________________________Date:____________________________________
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AppendixA
InformationfromtheStandardsforRTOs2015Thefollowinginformationhasbeentakenfromhttp://www.asqa.gov.au/users-guide-to-the-standards-for-registered-training-organisations-2015/about-the-standards-for-rtos/standard-five/clauses/clauses-5.1--5.4.htmlStandard5isaboutmakingsurelearners“areadequatelyinformedabouttheservicestheyaretoreceive,theirrightsandobligations,andtheRTO’sresponsibilitiesundertheseStandards”.MuchoftheinformationlearnersneedtoknowcanbeincludedintheStudentHandbookorpublishedonyourRTO’swebsite.
InformandprotectlearnersClause5.1Priortoenrolmentorthecommencementoftrainingandassessment,whichevercomesfirst,theRTOprovidesadvicetotheprospectivelearneraboutthetrainingproductappropriatetomeetingthelearner’sneeds,takingintoaccounttheindividual’sexistingskillsandcompetencies.Clause5.2Priortoenrolmentorthecommencementoftrainingandassessment,whichevercomesfirst,theRTOprovides,inprintorthroughreferraltoanelectroniccopy,currentandaccurateinformationthatenablesthelearnertomakeinformeddecisionsaboutundertakingtrainingwiththeRTOandataminimumincludesthefollowingcontent:
• the code, title and currency of the training product to which the learner is to be enrolled, as published on the National Register
• the training and assessment, and related educational and support services the RTO will provide to the learner including the:
• estimated duration • expected locations at which it will be provided • expected modes of delivery • name and contact details of any third party that will provide training and/or
assessment, and related educational and support services to the learner on the RTO’s behalf, and
• any work placement arrangements. • the RTO’s obligations to the learner, including that the RTO is responsible for the
quality of the training and assessment in compliance with these Standards, and for the issuance of the AQF certification documentation.
thelearner’srights,including:detailsoftheRTO’scomplaintsandappealsprocessrequiredbyStandard6,andiftheRTO,orathirdpartydeliveringtrainingandassessmentonitsbehalf,closesorceasestodeliveranypartofthetrainingproductthatthelearnerisenrolledinthelearner’sobligations:
• in relation to the repayment of any debt to be incurred under the VET FEE-HELP scheme arising from the provision of services
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• any requirements the RTO requires the learner to meet to enter and successfully complete their chosen training product, and
• any materials and equipment that the learner must provide, and • information on the implications for the learner of government training entitlements
and subsidy arrangements in relation to the delivery of the services.
Clause5.3WheretheRTOcollectsfeesfromtheindividuallearner,eitherdirectlyorthroughathirdparty,theRTOprovidesordirectsthelearnertoinformationpriortoenrolmentorthecommencementoftrainingandassessment,whichevercomesfirst,specifying:
• all relevant fee information including: • fees that must be paid to the RTO, and • payment terms and conditions including deposits and refunds • the learner’s rights as a consumer, including but not limited to any statutory cooling-
off period, if one applies • the learner’s right to obtain a refund for services not provided by the RTO in the
event the: • arrangement is terminated early, or • the RTO fails to provide the agreed services.
Clause5.4Wherethereareanychangestoagreedservices,theRTOadvisesthelearnerassoonaspracticable,includinginrelationtoanynewthirdpartyarrangementsorachangeinownershiporchangestoexistingthirdpartyarrangements.
ConsumerrightsInformprospectivelearnersabouttheirrightsasaconsumer,inaccordancewithstate/territorylaws.Ifstateorterritorylawswherethecourseisbeingofferedrequireacooling-offperiod,youmustprovideinformationaboutthis.YourRTOmustalsonotifylearnerswhenanychangeoccursthatmayaffecttheservicesyouareprovidingthem.Thisincludes:
• a change in ownership of the RTO, and/or • any changes to, or new third-party arrangements your RTO puts in place, for the
delivery of services to those learner
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APENDIXB
DELIVERYANDASSESSMENTPLAN
Training&AssessmentPlanOutline
RTO&CourseTitle
NameofRTO GOLDCOASTFLORISTRYANDRETAILMANAGEMENT
QualificationCode SLF30115
QualificationTitle CERTIFICATEIIIINFLORISTRY
DeliveryPeriod 1/4/2016–1/4/2019
QualificationRulesThisisanentry-levelqualificationthatresultsinthecandidateachievingaCertificateIIIinFloristry(Assistant).21unitsmustbecompleted:
• 16 core units and • 5 elective units of which three must be selected from elective units outlined in the
Training Package and two maybe selected from this or any other endorsed Training Package or accredited course.
Therearenoentryrequirementstothisqualification.AtGoldCoastFloristryandRetailManagementweincludeallofthecoreunitsfromCertificateIIinFloristryaswedeliverthetwoqualificationsasacombinedcourseandbelievethattheseadditionalunitswillproducemorecompetentflorists.
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TheRTOQualificationStructureConsistentwithQualificationRulesandprerequisiterequirementsthequalificationofferedbytheRTOcomprisesthefollowingunitsofcompetence.
UnitofCompetency
Core/Electi
veCode Title
CUVACD201A Developdrawingskillstocommunicateideas C
SFLDEC001 Maintainfloristrytoolsandequipment C
SFLDEC002 Designfloristryproducts C
SFLDEC006 Constructhandtiedfloristryproducts C
SFLDEC007 Constructwiredfloristryproducts C
SIRDEC008 Constructfloristryproductswithabasemedium C
SFLDEC012 Interpretfloristrydesignbriefs C
SFLSOP001 Sourceinformationonfloristryproductsandservices C
SFLSOP002 Workeffectivelyinthefloristryindustry C
SFLSOP003 Recogniseflowerandplantmaterials C
SFLSOP004 Receiveandstorefloristrystock C
SFLSOP005 Prepareandcareforfloristrystock C
SFLSOP008 Providequalityservicetofloristrycustomers C
SFLSOP009 Sellfloristryproducts C
SFLSOP010 Preparequotationsforthefloristryindustry C
SFLWHS001 Participateinsafeworkpractices C
BSBDES301 Exploretheuseofcolour E
SFLDEC005 Assemblefloristryproducts E
SFLSOP006 Displayandmerchandisefloristryproducts E
SFLSOP007 Interactwithfloristrycustomers E
BSBSUS201 Participateinenvironmentallyworkplacepractices E
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Purpose&TargetGroupThepurposeofthiscourseistoprovidecandidateswiththerecognisedskillsandknowledgetoundertakeapositionasaFloristTheTargetparticipantsforthiscourseareanyapplicantswhomaywishtocommenceacareerinthefloristryindustry
Delivery
DeliveryApproachThiscourseis30weeksinduration,onedayperweekforthehoursof9.00am–3.00pm.UponcompletioncandidateswillbeawardedwithaCertificateIIIinFloristrywhichwillassistthemingainingemploymentasaFlorist.Deliverywillbeundertakeninourclassroomonafacetofacebasis.Learningandassessmentisundertakeninaholisticwayandassessmentwillbeongoingthroughoutyourcoursebyregularobservationofyourworkandactivitiesaswellasoralorwrittenquestionnaires.Therearealsomajorongoingassessmentsyouwillberequiredtocompleteovertheduration.Thesewillbedueforcompletionortobeundertakenatdatesthroughoutthecourse.Thesedateswillbegiventoyouatthebeginningofyourcoursetoenablepreparationtime.Youwillalsoberequiredtoundertakeaminimumof15hoursperweekstudy/practiceathomeoronthejob.Weadviseallstudentstoundertakeworkexperienceforasoftenastheyareabletogiventheirotherobligations
DeliveryofClustered&StandAloneUnitsSpecifyunitsdeliveredinaclusterand/orunitsdeliveredasstandaloneasperourassessmentandevidencematrixinthisdocument
DurationThiscourserunsfor30consecutiveweekswiththeexceptionofschoolholidayswhentheschoolisclosed
LocationandnatureoffacilitiesAllclassesareundertakenatourschoolpremisesat:3/19MillenniumCircuit,Helensvale.Resourcessuppliedareallrequiredconsumablesandtoolsrequiredtoundertakealltherequiredpractical,writtentrainingandassessment.Wesupplyflowers,tools,assessmentmaterials,trainingmaterialsandanyotheritemneeded
ResourcesThepremisesareair-conditionedandsuitableforourmaximumclassgroupsof8students.Wealsohavealargelibraryoftexts,books,magazinesandotherresearchmaterials.Therearealsothreecomputersavailableforstudentstoaccess.
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Allstudentsarealsoencouragedtobringtheirownlaptops,tablets,smartphones.Wifiisavailableatnocosttostudents
SimulatedWorkplaceEnvironmentTheRTOensuresthatthetrainingdeliveredistothestandardsofarealworkplaceenvironment.TomeetthisrequirementTheRTOhasimplementedavarietyofassessmenttoolsthatwillbeimplementedduringthecourseofthequalification.Theseassessmenttoolsassessvariousdifferentelementsofareal/actualworkplacehoweverinasimulatedtrainingenvironment.TheRTOmeetstheneedforareal-timeworkplacesimulationenvironmentby:
• Having a fully functional cool room, tools and equipment that are required in the workplace
• The RTO’s trainers represent the role of a real client and portray the workplace demands while working on projects. This includes role-play of difficult & diverse type customers.
• Students prepare time lines, design arrangements, activities as are required for assessment
• Working as a team (group work/assignments), for research activities
ReasonableAdjustment–SpeciallearningneedsTheRTOhaspoliciesthatincludereasonableadjustmentandaccessandequityprinciples.Reasonableadjustmentwillbeprovidedforparticipantswithspeciallearningneeds(suchasadisabilityorlearningdifficulty)accordingtothenatureofthelearningneed.EvidencecollectioncanbeadjustedtosuitindividualstudentneedsifrequiredandwillbeendorsedbytheTrainerandstudent.Reasonableadjustmentsaremadetoensurethattheparticipantisnotpresentedwithartificialbarrierstodemonstratingachievementintheprogramofstudy.Reasonableadjustmentsmayincludetheuseofadaptivetechnology,educationalsupport,andalternativemethodsofassessmentsuchasoralassessment.Thelearningneedthatformsthebasisofanyadjustmenttothetrainingprogramwillbeidentifiedandappropriatestrategieswillbeagreedwiththestudent.Anyadjustmentswillberecordedinthestudentfileandwillnotcompromisethecompetencystandard
EntryRequirements&RPL
EntryRequirementsTherearenoentryrequirementsforthiscourse.StudentswillundertakeaLLNassessmenttodetermineifthereareanyissueswithliteracyandnumeracyandassistancewillbeofferedwhererequired.
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StudentsatriskTheRTOhasinterventionstrategies,includingstudentsupportservicesavailabletoenablestudentstocompletequalificationinexpectedtimeframe.Studentsatriskofnotcompletingwithinthistimeframeareidentifiedasearlyaspossible.ForthisqualificationstudentsfailingtoachieveaCompetentresultinthefollowingunitsareautomaticallyregardedasbeing“studentsatrisk”,astheseunitshavebeendeterminedasbeingofprimaryimportancetosuccessinthequalification.SIRXOHS2001A-ApplysafeworkingpracticesSFLSOP202A-ReceiveandstorefloristrystockIfstudentsaredeemedtobe‘studentsatrisk’wewillworkwiththemtoensuretheyreachcompetencyintheseunitsandcansuccessfullycontinuewiththecoursetothebestofourability
RecognitionofPriorLearning(RPL)TheRTOhasasimplebutmethodicalRPLprocess,whichisoutlinedindetailonthePolicyonRecognitionofPriorLearning(RPL).ProspectivestudentswillbemadeawareoftheRPLpolicyandprocesspriortoenrolmentintotheprogram,viadiscussionsandtheStudentHandbookand/orRTOwebsite,andareencouragedtoapplyiftheybelievethattheymaybeeligible.StudentsareencouragedtoapplyforRPLpriortoorimmediatelyafterformalenrolmentbutpriortothefacilitateddeliveryofunitstoensurethattheydonotmissanyclass/workshopopportunitiesofferedshouldtheybeunsuccessfulintheRPLprocess.Studentsaregivenanindividualstrategydocumentshowingtheunitstheyneedtocompleteandmethodsforundertakinglearningandassessmentinthoseunits.
AssessmentAssessmentArrangements&EvidenceMatrixEvidence-gatheringtechniquesThefollowingchartoutlinestheevidencecollectionmethodsthatwillbeusedtoassesscompetenceofthestudentsintheprogram.EvidenceusedforthisqualificationandtargetgroupisasfollowsA. ObservationB. PortfolioC. InterviewD. ProductE.RPL
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Unitcode Unittitle A B C D ECUVACD201A DEVELOPDRAWINGSKILLSTOCOMMUNICATEIDEAS X X X X SFLDEC001 MAINTAINFLORISTRYTOOLSANDEQUIPMENT X X SFLDEC002 DESIGNFLORISTRYPRODUCTS X X X X SFLDEC006 CONSTRUCTHANDTIEDFLORISTRYPRODUCTS X X X X SFLDEC007 CONSTRUCTWIREDFLORISTRYPRODUCTS X X X SFLDEC008 CONSTRUCTFLORISTRYPRODUCTSWITHABASEMEDIUM X X X X SFLDEC012 INTERPRETFLORISTRYDESIGNBRIEFS X X X SFLSOP001 SOURCEINFORAMTIONONFLORISTRYPRODUCTSANDSERVICES X X X X SFLSOP002 WORKEFFECTIVELYINTHEFLORISTRYINDUSTRY X X X SFLSOP003 RECOGNISEFLOWERANDPLANTMATERIALS X X X X SFLSOP004 RECEIVEANDSTOREFLORISTRYSTOCK X X X SFLSOP005 PREPAREANDCAREFORFLORISTRYSTOCK X X X SFLSOP008 PROVIDEQUALITYSERVICETOFLORISTRYCUSTOMERS X X X X SFLSOP009 SELLFLORISTRYPRODUCTS X X SFLSOP010 PREPAREQUOTATIONSFORTHEFLORISTRYINDUSTRY X X X X SFLWHS001 PARTICIPATEINSAFEWORKPRACTICES X X X X BSBDES301 EXPLORETHEUSEOFCOLOUR X X X X SFLDEC005 ASSEMBLEFLORISTRYPRODUCTS X X X X SFLSOP006 DISPLAYANDMERCHANDISEFLORISTRYPRODUCTS X X X X SFLSOP007 INTERACTWITHFLOIRSTRYCUSTOMERS X X X BSBSUS201 PARTICIPATEINENVIRONMENTALLYWORKPLACEPRACTICES X X X KEY: A– Observation B– Portfolio C– interview
D– Product E-RPL
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DeliveryScheduleListedbelowistheplanneddeliveryapproach.Thedeliveryscheduleindicatestheweekthatunitwillbedelivered,thelearningmaterialsavailable,theory/practical/workplacesessionsaredeliveredtheassessmentthatisexpectedandthestaffmembersavailablefordeliveryandassessment.
Weeknumber
UnitCodeandTitle
DeliveryMode
Resourcesavailable Assessmentdistributed/undertaken
Staffmembersavailable
1 SFLDEC001Maintainfloristrytoolsandequipment
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
2 SFLDEC005Assemblefloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
3 SFLSOP001Sourceinformationonfloristryproductsandservices
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
4 SFLSOP002Workeffectivelyinthefloristryindustry
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
5 SFLSOP003Recogniseflowerandplantmaterials
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
6 DISPLAYDAYASSESSMENT
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
7 SFLSOP005Prepareandcareforfloristrystock
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
8 SFLSOP007Interactwithfloristrycustomers
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersand
Continuingassessment
SueYoung
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SFLWHS001Participateinsafeworkpractices
foliage.Computerandotherresourcesasresearchtools.
9 SFLSOP006Displayandmerchandisefloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
10 SFLSOP004Receiveandstorefloristrystock
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
11 SFLDEC002Designfloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
12 CUCACD201ADevelopdrawingskillstocommunicateideas
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
13 SFLDEC006Constructhandtiedfloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
14 SFLDEC006Constructhandtiedfloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
15 SFLDEC007Constructwiredfloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
16 SFLDEC007Constructwiredfloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
17 SFLDEC008Constructfloristryproductswithabasemedium
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
18 SFLDEC008Constructfloristryproductswitha
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersand
Continuingassessment
SueYoung
18/7/17 33
basemedium foliage.Computerandotherresourcesasresearchtools.
19 DISPLAYDAYASSESSMENT
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
20 SFLSOP009Sellfloristryproducts
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
21 SFLSOP010Preparequotationsforthefloristryindustry
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
22 BSBDES301Exploretheuseofcolour
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
23 SFLDEC012Interpretfloristrydesignbriefs
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
24 SFLSOP008Providequalityservicetofloristrycustomers
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
25 Bookworkcatchupday
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
26 Practicalwork FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
27 BSBSUS201Participateinenvironmentallysustainableworkplacepractices
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
28 Practicalwork FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersand
Continuingassessment
SueYoung
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foliage.Computerandotherresourcesasresearchtools.
29 DISPLAYDAY FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Continuingassessment
SueYoung
30 Finalcatchupandassessmentday
FacetoFace
Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.
Finaldaytocompleteassessmentsandcarryoutanyworkrequired
SueYoung
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Staff
Delivery&AssessmentStaff&UnitsAsperAQTFstandards,allAssessors/TrainershavecompletedthequalificationTAE40110CertificateIVinTrainingandAssessment(orequivalentcompetenciesfromthesupersededTrainingPackage).Alltrainershavealsoachievedtherelevantqualificationtheyaredeliveringorhaveachievedanequivalentorhigher-levelqualificationandhaverelevantcurrentindustryexperience.AlltrainerswithqualificationsawardedoverseashaveformalevidenceofequivalencefromanapprovedAustralianrecognitionauthority
Nam
eofstaffm
embe
r
Unito
fcom
petency
Title
and
cod
e
Qualificationspossessedbythestaffmemberthatparticularlyrelatetodeliveringorassessingthisunit.i.e.Whatqualificationsdoesthestaffmemberhaveinthisfield
Vocationalcompetenciesorexperiencepossessedbystaffmemberthatdirectlyrelatetodeliveringandassessingthisunit.i.e.Descriptionoftheappropriateskillorexperiencethatthestaffmemberhastodeliver/assessthisunit.Thisinformationmustrelatedirectlytotheunitofcompetencyandtheanswerwouldnormallyincludethewordsinthetitleoftheunitofcompetency.Itwouldalsonormallyincludewhen,whereandinwhatroletheexperiencewasgained
TAE/TAA VocationalqualificationsIfnotAustralianqualificationsthenformalevidenceofequivalencefromanapprovedrecognitionauthorityrequired
SueYoung CertificatesIIandIIIinFloristryunitsofcompetency
TAE40110-CertificateIVInTrainingandAssessmentIssued5thMarch,2013TAA40104–CertificateIVinTrainingandAssessmentIssued14thOctober,2008CertificateIIIinFloristry–IssuedbyBoxHillTAFE,Victoria,1989
Continuousemploymentinthefloristryindustrysince1986.Avarietyofrolesincluding:RetailFloristShopManagerWholesaleFlorist
Vocationalexperienceandcompetenciesinallfacetsofthefloristryindustry.
InfrastructureRequirements(AtickindicatesthatTheRTOhastherequiredinfrastructure.)Staffinvolvedinthedeliveryandassessmentofthisqualificationhaveaccessto:thepresentversionofthisqualificationandTrainingPackageaswellastheunitsofcompetency,assessmentguidelinesandqualificationstructuretrainer,assessorandstudentsupportmaterialsandresourcesrelatingtotheunitsofcompetencythatarebeingdeliveredandassessed.sufficientresourcestomeettherequirementsofstudentswithspecialneedsandhasaprocessinplacethatincludesreasonableadjustmentprocedures.thenecessaryfacilitiesandequipmentneededtoconducttheprogram
IndustryConsultationToundertakeathoroughprocessinthedevelopmentofthisLearningandAssessmentStrategytheRTOhasconsultedwitharangeofindustryrepresentativesfocusingonthe
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industriesinwhichtheseprogramsaremostlikelytobeofferedto.ThefollowingindustryrepresentativeshavebeeninvolvedinthedevelopmentofthisDeliveryandAssessmentPlanand/oragreethatitistheiropinionappropriateforthequalificationandtargetgroupplanned
RecordofIndustryConsultation
Industryrepresentative Natureofconsultation Natureofcomment/contribution
Employersoftrainees Continuousconsultationinregardtothetrainingbeingreceivedfromusandifanyimprovementsneedtobemade
Ingeneral,employersarehappywithourtraining.Ifonoccasionthereisagapinthetrainingfromusandtheemployerwediscusstherequirementsandarrangetrainingbyustofillthegap
Otherflorists,shopownersandfloristfacebookgroups
Continuousconsultationincludingsurveystodeterminethetypeoftraininggenerallyrequiredbytheindustry
Wecontinuouslytakeintoaccountanychangeoftrendsintheindustryandupdatetrainingtobeontrendanduptodate.
CourseOutcomes
Pathways
PathwaysforStudentsParticipantsareprovidedwithadviceonemploymentandtrainingoptionsthroughoutthedeliveryoftheprogram.WhileTheRTOmaynotofferallthequalificationsindicatedwithinthepathway,theyidentifyrelevantprogressionthatmaybeattained:TrainingPathwayCertificateIII CertificateIV DiplomaSFL30115CertificateIIIinFloristry
SFL40115CertificateIVinFloristry
SFL5015DiplomainFloristry
EmploymentPathwayIndividualswiththisqualificationareabletoworkinmanyfloristryindustrysectorsandenterprisetypes.Thestructureofthisqualificationrecognisesthediversityofbusinessmodelsthatcharacterisethefloristry.Thetypesofenterprisetowhichthisqualificationmayapplyincluderetailfloristryshops,studiosandfloristrybusinesseswhosellviatheinternetorphone.
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Workwouldbeundertakeninanytypeofenvironmentwhereflowerandplantmaterialsarestoredandcaredforandwherefloristryproductsareassembledandeithersolddirecttocustomersorsoldviathefloristrydistributionnetwork.Thisqualificationisflexibleandcanmeetabroadrangeofbusinessneeds.Forexample,smallbusinessretailfloristswouldrequiremulti-skilledemployeeswhocanbeinvolvedinthedisplayandsaleoffloristryproducts,whereasonlinebusinesseswouldemploythosewhoperformadefinedrangeofpreparationandassemblytasks.Operatorswiththisqualificationwouldassemblearangeoffundamentalfloristryproductstopre-determineddesignsandjobspecifications.Possiblejobtitlesinclude:
• retail shop assistant florist • studio assistant • production line assistant
EmployabilitySkillsSummaryThefollowingtablecontainsasummaryoftheEmployabilitySkillsrequiredbyindustryforthequalificationSLF30115CertificateIIIinFloristryTheEmployabilitySkillsfacetsdescribedherearebroadindustryrequirementsthatmayvarydependingonqualificationpackagingoptionsCourseTitle:SLF30115CERTIFICATEIIIINFLORISTRYThefollowingtablecontainsasummaryoftheemployabilityskillsrequiredbythefloristryindustryforthisqualification.Theemployabilityskillsfacetsdescribedherearebroadindustryrequirementsthatmayvarydependingonqualificationpackagingoptions.EmployabilitySkill IndustryrequirementsforthisqualificationincludeCommunication: Communicatingwithcolleagues,supervisorsandproduct
supplierstoensurecustomers’socialandculturalrequirementsaremet;providingclear,accurateverbalorwritteninformationtosupplierstoensureapositiveexperiencewiththefloristrybusiness;completingclearrecordsoffloristrystockrelatedissues;interpretingverbalandwritteninformationonfloristrydesignsandjobspecificationstoensureproductionrequirementsaremet;andseekingdirectionwhenrequired.
Teamwork: Takingguidanceandinstructionsfromothersandunderstandingownteamroleinservicingtheneedsofthefloristrycustomer;supportingotherteammemberstoprepare,careforandassemblefloristryproductstoachievequalityservicedeliverybythefloristrybusiness;seekingtheassistanceofotherteammemberstoservicethediverseneedsoffloristrycustomers;showingsocialandculturalsensitivitytoteammembers
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Problemsolving: Avoidingproductiondeadlineproblemsbyplanningownday–to–dayoperationalactivities;identifyingdesignorjobspecificationsproblemsandrequestingassistancefromsupervisorstosolveissues;usingpredeterminedpoliciesandprocedurestoguidesolutionstooperationalproblemsassociatedwithstoring,caringforandproducingfloristryproducts;identifying,reportingonandsafelydisposingofspoiltflowerandplantmaterialstominimisenegativeenvironmentalimpacts.
Initiativeandenterprise: Identifyingandinterpretingrelevantinformationonnewfloristrysuppliersandsharingthisinformationwithsupervisors;identifyinganddiscussingbetterwaystoorganiseoperationalactivitiesassociatedwiththestorage,careandproductionoffloristryproducts;actingindependentlytoidentifyanddisposeofspoiltfloristrystocktoensurequalityoftheendproduct.
Planningandorganising: Obtainingandreviewingfloristrydesignandjobspecificationstoplantheassemblyoffloristryproductstoachieveproductiondeadlines;choosingandpreparingcorrectenvironmentalconditionsforstorageordisplayofflowers,plantmaterialsandotherperishablegoods;usingpredeterminedprocedurestoplanandefficientlyorganisedaytodayoperationalactivities;planningtheuseofwaterandenergyresourcestominimisenegativeenvironmentalimpactsduringpreparationandmaintenanceactivities.
Self-management: Complyingwiththelegalrequirementsthatapplytoownroleinservicingthefloristrycustomer;takingresponsibilityforownjobroleinfloristrysalesandoperationalactivities,andknowingwhentoreferdifficultiestosupervisors;organisingandprioritisingdaytodayactivitieswithguidancefromsupervisorssothatfloristrystockisstored,caredforandpreparedinalogicalsequenceandtimelymanner.
Learning: Knowingthestructureofandsourcesnewinformationonthefloristryindustrytoenablethesourcingofongoinglearningopportunities;beingopentoopportunitiesforlearningthatarepresented;seekingandsharinginformationwithcolleaguesonnewflowersandplantmaterials,floristryproducts,newservicesandsuppliers.
Technology: Understandingtheoperatingcapabilityof,selectingandusingcomputersystemsandsoftwarethatassistinstockcontrolactivities;correctlyselectingandsafelyusingtoolsandequipmenttocarefor,storeandassemblefloristryproducts.
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AssessmentContinuousImprovement
AssessmentValidationandModerationprocessTheRTOwillholdaspecificassessmentvalidationandmoderationmeetingsattendedbytherelevantprogramtrainers/assessors.Assessmentvalidationmeetingsareconductedinitiallyafterreceivingordevelopingnewassessmenttoolstoensurethattheassessmenttoolsmeetthetrainingpackagerequirements.Assessmenttoolswillbeformallymoderatedatleastannually.Themoderationprocessinvolvesthereviewofsamplesofpastassessmentstoconfirmthattheacceptedstandardofcompetencyisstillunderstoodandisbeingimplemented.PastRPLsubmissionswillbeexaminedtoensurethatacceptedprocessesandthestandardofevidenceisreliablyacceptable.IssuesofconcernwithassessmenttoolswillbetabledatthenextTheRTOmanagementmeeting,AnyagreedadjustmentstotheassessmenttoolsandRPLdocumentationwillberecordedintheminutesofthemanagementmeetingsandthenew/revisedassessmenttoolsandRPLdocumentationwillbecirculatedtorelevantstaff.Recordsofallassessmentmoderationmeetingswillbekeptonfile. Assessmentguidelinesfromthetrainingpackageareused,asarethelearningmaterialsandassessmentmaterials.Resourcessuchasfeedbackformsandcompletedassessmentsarealsoutilised
AssessmentFeedbackFeedbackandinputfromstudentsandotherstakeholderswillbesought,analysedandactedupon,wherenecessary,onaregularbasis.Informationgainedwillformpartofanyvalidationandmoderationprocesses.Feedbackisregularlyrequestedfromstudents,shopowners,floristsandtraineeemployersonaregularbasis,theinformationgainedwillbeanalysedandacteduponwherenecessary.Thisinformationwillformpartofthevalidationandmoderationprocessalso.
TransitionArrangementsTheChiefExecutiveOfficer(Director–KrishnaDawson)willensurethatTheRTOissubscribedtoemailupdatesfrom:
• IBSA updates • Training Packages @ Work Email Updates. • Velg • Insources • ASQA • Any organisations that may be relevant to training within the industry
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TheseemailupdatesadviseofchangestotheTrainingPackagesrelevanttoaspecificindustry.OntheoccasionthatthereisachangeinarelevantTrainingPackage,theDirectorwillexaminetheamendmentsthathavebeenmadeandinformaffectedstaffofthesechangesatthenextmanagementreviewmeeting.Membersofthemanagementreviewmeetingwillreviewthechangesmadeandcreateanactionplantoimplementthenewtrainingpackagerequirements.Theactionplananditsimplementationwillbereviewedateachmanagementreviewmeetinguntilthechangeshavebeensuccessfullyimplemented.Transitionarrangementsmustbecompletedwithin12monthsofchangesbeingnotified
Licensing,Legislative,RegulatoryorCertificationConsiderationsTherearenolicensing,legislative,regulatoryorcertificationconsiderationsforthiscourse.
Checklist&Endorsement
DocumentChecklistThefollowingisasummarylistofthepointstheRTOshouldhaveconsideredwhencalibratingtheRTOwiththisqualification.
• (A tick indicates that the RTO has completed the task.) • Delivery and Assessment Plan Outline • Delivery • Entry requirements and RPL • Assessment • Staff • Industry Consultation • Course outcomes • Assessment Continuous Improvement • Licensing, Legislative, Regulatory or Certification Consideration • Checklist and Endorsement • Program Manager’s Endorsement
Name: KrishnaDawsonPosition: Owner/ComplianceManagerSigned: KrishnaDawson Date: 27thSeptember,2016