Strengthening the WMO-QMF at all levels of the Organization as an integral part of a holistic management system : Proposed Strategies

Strengthening the WMO-QMF at all levels of the Organization as an integral part of a holistic

management system : Proposed Strategies

Options for WMO Secretariat ( to be decided by EC-LXII/Cg Options for WMO Secretariat ( to be decided by EC-LXII/Cg XVI)XVI)

a) Develop and implement a WMO Secretariat pilot QMS for the Applications of Meteorology Services Program to achieve certification of compliance with the ISO 9001:2008 Quality Management Standard.

Or b) Consider as a first QM step implementation of the recently reviewed

ISO 9004:2009 - Managing for the sustained success of an organization - A quality management approach

Note: it does not require Certification but it does provide a solid foundation on which to build towards certification.

1. a) Develop and implement a WMO Secretariat pilot QMS for the Applications of Meteorology Services Program to achieve certification of compliance with the ISO 9001:2008 Quality Management Standard.

• Conduct appropriate ISO 9001 Demystifying training for all appropriate staff

• Develop and publish a Quality Manual

• Perform as appropriate, internal audits to prepare the Program for external audit and certification of compliance with the ISO 9001:2008 Quality Management Standard.

• Identify and appoint an appropriate Certification body through a formal selection process.

• Appoint a QM Project Manager

Develop and implement a WMO Secretariat pilot QMS for the Applications of Meteorology Services Program to achieve certification of compliance with the ISO 9001:2008 Quality Management Standard.

Obtain the appropriate commitment (EC, SG) and resources (staff and financial) to enable the development, implementation and operation of the WMO-QMF as part of the Strategic and Operational plan.

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Develop a new Guide similar to WMO 1001: Guide on the Quality Management System for the Provision of Meteorological Services for International Aviation to provide guidance on the adoption of a quality management approach for the provision of all meteorological, climatological, hydrological, marine and related environmental data, products and services.

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Obtain the appropriate resources Staff and financial) to enable the development, implementation and operation of the WMO-QMF as part of the Strategic and Operational plan.

3. Develop a new Guide similar to WMO 1001: Guide on the Quality Management System for the Provision of Meteorological Services for International Aviation to provide guidance on the adoption of a quality management approach for the provision of all meteorological, climatological, hydrological, marine and related environmental data, products and services.

Guide on the Quality Management System for the Provision of meteorological, climatological, hydrological,

marine and related environmental data,

products and services

WMO No. ????

1. Review, enhance and convert the current WMO No. 1001 into a “generic guide”.

2. Sections including but not restricted to the following topics:

• Selecting a quality management consultant

• Performing an initial gap analysis and stock-taking of processes

• Developing and producing a quality manual

• Developing procedures

• Conducting internal audits

• Selecting an organisation to perform the ISO compliance certification

3. Attachments: Examples of NMS Quality Manuals



Identify and obtain a commitment from Members with a mature QMS to form partnerships with Members developing a QMS.

Obtain the appropriate resources Staff and Financial) to enable the development, implementation and operation of the WMO-QMF

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4. Identify and obtain a commitment from Members with a mature QMS to form proactive partnerships with Members developing a QMS.

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• Identify Members commencing or contemplating adopting a QM approach

• Establish whether or not assistance would be required and if so, whether or not a partnership would be welcomed

• Establish Members with mature QMSs prepared to enter into a partnership via a QM Team initiative

• Develop a comprehensive protocol for engagement of partners


Develop a new Guide similar to WMO 1001: Guide on the Quality Management System for the Provision of Meteorological Services for International Aviation to provide guidance on the adoption of a quality management approach for the provision of all meteorological, climatological, hydrological, marine and related environmental data, products and services. on


Identify highly experienced and competent QM auditors amongst Members who are prepared to participate in WMO Audit Team(s).

Obtain the appropriate resources ($$$s and staff) to enable the development, implementation and ongoing commitment to the WMO-QMF initiative.

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5. Identify highly experienced and competent auditors amongst Members who are prepared to participate in WMO Audit Team(s).

• Develop terms of reference, required qualifications and competencies as well as selection criteria for volunteer WMO QM Team Expert / Lead Auditor positions that would be sourced from Members

• Ask for expressions of interest from Members already operating mature QMS’s

• “Recruit volunteers“ from Members based on their clearly demonstrated ability to meet the selection criteria

• Provide specific/focused WMO Lead Auditor Training for the recruited group to verify their status as WMO QM Expert / Lead Auditors




Identify highly experienced and competent auditors amongst Members who are prepared to participate in WMO Audit Team(s).

Obtain the appropriate resources ($$$s and staff) to enable the development, implementation and ongoing commitment to the WMO-QMF initiative.

Review and enhance the current WMO-QMF website and provide a comprehensive resource list for the use by Members.

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6. Review and enhance the current WMO-QMF website and provide a comprehensive resource list for the use by Members.

Overarching Framework Aspects

• Aligning the efforts of the different WMO Programmes, Technical Commissions and EC Panels and WG

• Examples of QMS initial planning developed by JCOMM, CCL, CBS, CAeM, CHy

QMS for met-ocean services for international maritime navigation

• Definition of user/costumer requirements (IMO recommendation) – establishment of an IMO/WMO World-wide Met-ocean Information and Warning Service (Rec. 8.3/1 (JCOMM-III))

• BoM (Australia) and Météo-France initiated the process to implement QMS for met-ocean services (pilot projects). The process will be documented with a view to facilitating and expanding QMS implementation (Rec. 11/1 (JCOMM-III)

• JCOMM-III (Nov 2009) appointed an Activity Leader on Quality Management as member of its Management Committee (Res. 14.4/1 (JCOMM-III)

• JCOMM Expert Teams and Groups are reviewing WMO Technical and Regulatory Publications to be compliant with ISO standards

• A Training Workshop (to METAREA coordinators) on Quality Management Systems for Marine Meteorological Services for international maritime navigation, is planned to be held in Melbourne, Australia, in April 2010.

Aim of WIGOS

In accordance with Cg-XV Res. 32 and WMO Quality Policy:

To embrace QMF & the development, use & maintenance of the relevant WMO technical regulations to ensure that:

• observations, records & reports on weather, water, climate & the natural environment are of documented quality for international exchange through the WMO coordinated systems & relevant joint standards with other international organizations;

• the best possible products and services are delivered to end users; and

• based on agreed-upon quality assurance and quality control standards, with the goals of developing & implementing an integrated quality management system that delivers reliable & timely data streams with adequate quality control and relevant metadata

Resolution 32 (Cg-XV)

WMO Quality Management Framework:

NMHSs were requested to:

• Ensure quality control of on-site observations and

• ensure the traceability of measurements to recognized world standards approved for the

use of WMO Members.

WMO Quality Policy (Annex to Res. 32)

“To ensure that: • observations, records & reports on weather, water

resources, climate & related natural environment

• operational forecasts

• warning services & related information are of identified quality for international exchange through the WMO coordinated systems (i.e. WIGOS) & relevant joint standards with other international organizations

Responsibility of owners of observing systems

• Ensure quality control at point of observation generations & document the quality

• Provide all relevant metadata in accordance with WMO regulatory material

• Implement quality management systems (QMS) at all points of their observing system (i.e. planning, installation, operations, maintenance, inspection, field testing, calibration, training, data processing, dissemination, management, archiving; performance monitoring, evaluation, feedback & follow-up actions)

• Implement relevant observing system interoperability & data compatibility arrangements

QMS and Climatology

• Climatology is based on collecting, quality controlling and archiving climate data. The information ultimately provided by climatologists depends on the quality, in terms of accuracy, consistency, timeliness and robustness of these data, and on using methods and tools based on best practices in statistical analysis, climate data Management, climate modeling and predictions

• The processes used in all these activities constitute already an excellent domain where Quality Management (QM) has existing foundations and rational for implementing QMS at NMHs, Regional Climate Centres and Global climate producing centres.

The WMO Commission for Climatology (CCl) has an advisory role for WMO Members in climatology. During its fifteenth session, held in Antalya,Turkey from 19-24 February 2010, the Commission discussed a strategy for implementing QMS to the entire climate products and service process with the aim of continuously documenting the procedures, steps and changes for an improved service.

1) Climate observations including, in-situ and remote sensing measurements;2) Climate data exchange, including time-critical and non real time exchange through WIS;3) Climate data base development and maintenance, including global, regional and national data bases and

homogenized data sets;4) Climate product generation and development, including climate analysis, predictions, climate advisories

and watches; 5) Climate service delivery, user interactions and promotional activities;6) Publications including Guidelines and the Guide to climatological practices;7) Capacity building including educational and training material, curricula as well as e-learning;8) Research and Development

CCl-XV adopted Resolution 8(1) on QMS and proposed to establsih a focussed Expert Group on Quality Management

BENEFITS TO MEMBER STATES ...

Although there are many benefits in today’s competitive resource environment (both the public & private sectors) to Certification of compliance with the ISO 9001:2008 Quality Management Standard, the 2 primary ones are as follows:

• It provides a strong “marketing tool” to assist in obtaining the appropriate resource level for NMHSs to enable the ongoing provision of high quality products & services.

• External audit by a 3rd party provides a powerful tool to establish credibility & accountability providing confidence to stakeholders of the quality of products & services

Conclusion:

As part of a new , service oriented & customer-focussed approach to seamless services from now-casting to climate predictions.

WMO could learn from not only the world of business but also from some of its Members that:

(i) Holistic management systems encompass QMS, Risk Management, Safety Management, Transparent Accounting Principles; and

(ii) To be taken seriously by partner organizations, industry & societal/community sectors, we must be able to consistently apply & operate internationally recognized management systems, procedures & practices.

Documents

Strengthening the WMO-QMF at all levels of the Organization as an integral part of a holistic management system : Proposed Strategies