Embed Size (px)
Citation preview
STRENGTH-BASED TEAMING:Achieving Safety, Permanency & Well Being
DAY TWO
OUR JOURNEY - REVIEW
WHERE WE STARTED
WHERE WE HAVE BEEN
WHERE WE ARE
WHERE WE ARE GOING
Activity
EXAMPLE ROLE PLAY
WELCOME BACK TO THE SMITH FAMILY – Review Handout
1. Common purpose (family objective)2. Review strengths3. Identify and address needs (Explore hunches)4. Prioritize5. Establish goals/strategies that are
individualized to the family
3
VIDEO
Activity
ROLE PLAY REVIEW
Activity
Strength/Needs Matrix:
Review Robert’s Matrix,
Sections 5,6 and 8
A JOURNEY THROUGH EACH PHASE
PLAN DEVELOPMENT
MANAGING OVER TIME
TRACKING PROGESS
SUSTAINING CHANGE
Activity
ROLE PLAY PRACTICE
Using the Natalie vignette, complete sections 5, 6 and 8 on the Strengths/Needs Matrix.
CONFLICT
Activity
POSSIBLE CONFLICT
DISCUSSION
CONFLICT
PROACTIVE – MINIMIZING CONFLICT BEFORE IT HAPPENS - STRATEGIES
REACTIVE – STRATEGIES FOR DEALING WITH CONFLICT MANAGEMENT
PROACTIVE STRATEGIES
PROACTIVE STRATEGIES
USE THE PROCESS CONSIDER TEAM STAGE OF
DEVELOPMENT UNDERSTAND YOUR STYLE RECOGNIZE WHAT TYPE OF
CONFLICT IS PRESENT ADDRESS NEEDS GETTING TO AGREEMENT
STAGES OF TEAM DEVELOPMENT
STAGES OF TEAM DEVELOPMENT
♥ Activities ♥ Behaviors
Stage 1: FORMING
Developing a “MissionStatement”
Communication fromthe Leader
Establishing Goals Low Energy
Planning out Tasks
& Procedures
Low Risk - Taking
Establishing Ground Rules Small Cliques, LowInvolvement
STAGES OF TEAM DEVELOPMENT
♥ Activities ♥ Behaviors
Stage 2: STORMING
Establishing Accountability Champion of Causes
Giving Task Assignments Struggle for Power& Involvement
Baseline MeasurementsDecided
Vying for Attention
Developing detailed ActionPlans
Lots of Stories
STAGES OF TEAM DEVELOPMENT
♥ Activities ♥ Behaviors
Stage 3: PERFORMING
Much Data is Generated/ Acceleration of Problem-Solving
High Team Spirit, Higher Energy
Risk-Taking is Underway
High level of Commitment
Goals are Clear
Confidence in Individuals andthe Work Team
Plans are Proceeding
Everyone ContributingIdeas
STAGES OF TEAM DEVELOPMENT
♥ Activities ♥ Behaviors
Stage 4: REFORMING
Increase On-going Supports Confidence may beThreatened
Phase Out TemporaryPlanning Participants
Renewal of Commitments
Develop New Rolesand Configuration
Hope
Develop Long-RangePlan
Temporary Regression/ Mixed Levels-Readiness
YOUR STYLE
STYLES
1. DIRECTING
2. COLLABORATING3. ACCOMMODATING
4. COMPROMISING5. AVOIDING
CONFLICT RESOLUTIONOF
CONFLICT RESOLUTION
“WHAT I SAY GOES!”
“TWO HEADS ARE BETTERTHAN ONE –
LET’S WORK IT OUT.”
“IT DOESN’T MATTERTO ME.”
AKA “GIVING IN.”
“SPLIT THE DIFFERENCE;HALF A LOAF IS
BETTER THANNONE.”
“THERE IS NOTHING I CANDO.”
AKA “DON’T MAKEWAVES.”
Activity
YOUR STYLE
TYPES OF CONFLICT
Addressing Needswithin the Context of Team
UNMET NEEDS
VALUESRESOURCES
SERVICES
PROCEDURAL
INTEREST
RELATIONSHIP
DATA
PSYCHOLOGICAL/BEHAVIOR
TYPES
Autonomy
AppreciationAffiliationStatus
Activities
Adapted from Shapiro, 2004
FIVE CORE CONCERNS
Person’s freedom to make decisions for him/herself
Having actions acknowledged
Being treated as an “equal” or colleague
Feeling that others respect one’s standing
Having roles & activities that are fulfilling
Type A:
Type B:
Type C:
Type D:
Types of Common Conflict
Lack of information or inaccurate information
Similar goals but differences re: how to achieve them
Goals appear or are conflicting
Value differences-disputes over acceptablebehavior and policiesSometimes involve deep-seated relationshipdifferences. Often associated with (or maskedby) the other three types
EXAMPLES OF ADDRESSING NEEDS
Activity
NAME THE CONFLICT -ADDRESS THE NEED
Step One
Step Two
Step Three
Getting Beyond Negative Reactions to Needs:
AWARENESS
Compassionate Disengagement
“DISTANCE” YOURSELF
“BRAINSTORM” POSSIBLE NEEDSCompassionate Hunches
GETTING TO AGREEMENT
Building Agreements
♥ Stages of Building Agreement
♥ Process of Agreements
♥ Content of Agreements
♥ Avoiding Polarization
♥ Conditions for “Yes” Approach.
Miles, et al., 2000
Keys to Meeting Management
♥ Present Idea or Series
♥ Check for Understanding
♥ Check for Agreement
Miles, et al., 2000
Building Agreements
♥ Stages of Building Agreement
“What questions or comments do you have?”
“Can you agree? What will it take to agree? Can youlive with ….?”
♥ Check with participants for agreement on process
♥ Build small agreements throughout the process to keep members invested.
Miles, et al., 2000
Building Agreements
♥ Process of Agreements
“We have a long list of ideas. Are we readyto prioritize them?”
♥ Clarify what is written on paper
♥ Indicate direction or summary of a discussion
♥ Combine ideas that are similar
Miles, et al., 2000
Building Agreements
♥ Content of Agreements
“So, you’re concerned about the amount of time itwill take to complete a plan?”
“So, is it okay to combine your statements with theother point we listed?”
“Did I capture what you meant correctly? Is thereanything I should add?”
♥ Encourage “out of the box” thinking
♥ Avoid win-lose situations
Miles, et al., 2000
Building Agreements
♥ Avoiding Polarization
“There is no ONE right way. I would like to take the best of everyone’s ideas”
“If you were the ruler of the world, how would yousolve this problem?”
♥ Ask members who can’tagree what it would take tomake them feel better about the idea
♥ Solicit feedback from other membersabout the conditions for a yes
Miles, et al., 2000
Building Agreements
♥ Conditions for “YES” Approach
♥ Combine suggestions to come up with aworkable, mutually acceptable approach.
REACTIVE STRATEGIES
Activity
REACTIVE STRATEGIES -
YOUR FAVORITES
DE-ESCALATING
STEPS INCONFLICT
“RESOLUTION”
STEPS & STRATEGIES
2. Gather Points of View.
1. Agree to Negotiate.
3. Focus on Interests.
4. Create Win/Win Options.
5. Evaluate Options.
6. Create Agreement.
STEPS:
Activity
CONFLICT ANALYSIS
Activity
PRACTICE
Activity
DISCUSSION
Activity
SKILL CHECK LIST
BRINGING IT ALL TOGETHER
STRENGTH-BASED TEAMING:Achieving Safety, Permanency and Well
Being
THANK YOU!
