Strategy | Implementations | Rollouts| Upgrades | Support | Onshore | Offshore

Business

2

Constraints

My systems are stable but I love to have

support only when I need it

I don’t need a full time employee when there is no handful work during

lull period

I will pay only for the services that I enjoy

I am in trouble…I need a trouble shooter

handy

I would like to have alerts whenever there is a new

release or an update to my existing application

I need cost effective AMC without compromising on service

efficiency

I need SMEs to support me whenever I am in need of

them

My need of services is only in specific areas

Key

3

Support areas

Business Support

• Close Cycle Management (Monthly / Quarterly / Yearly)

• Process Re-Engineering Advisory

• EPM – Analytics & Reporting

Application Support

• ETL Services

• Incident Handling

• Bug Fixing

• Metadata Management

Security & Administration

• Backup / Restore Management

• Maintenance & House Keeping

• User Security

• GRC and Audit Support

Service offering

4

Business support

Category Task Model

Close CycleManagement

Period-End Closure Activities (Monthly/Yearly/Quarterly)

Load / Update Metadata & Transaction Data Data Validation Processing Legacy System Data

Fixed Price / T&M

Business Analytics

& Reporting

Development of New Reports / Dashboards Enhancements of Existing Reports / Dashboards Gap Analysis Enhancement of Backend Info Providers & Data

Sources Addition of New Source System & Data Migration Information Broadcasting

T&M

Business ProcessAdvisory

Process Improvement & Feasibility Study Introduction to Best Practices Information on New Product Releases & Features

DefaultService Offering

Service Offering

5

Application support

Category Task Model

ETL Services

Batch / Job Scheduling & Monitoring Error Handling Staging Data Clean-up Load Balancing Data Reconciliation with Source System

Data

Fixed Price /

T&M

Metadata Management

Add / Restructure Metadata with New Members

Synchronize EPMA Library with Applications

Deploy Applications

Fixed Price / T&M

Incident Handling Issue Resolution & Fixes Development Corrections

Fixed Price

Bug Fixing Route Cause Analysis for Issues Fixes and Impact Analysis

T&M

Service Offering

6

Security & Administration

Category Task Model

Backup / Restore Management

Backup Applications like HFM, FDMEE, EPMA and Shared Services as per Risk Guidelines

Restore Applications with-in Same environment (ex. Production)

Fixed Price

Maintenance&

House Keeping

Periodic Health Checks Log File Clearance Movement of Log Files to SAN Drive Disk Monitoring, DB Storage Monitoring

DefaultService

Offering

User Security Management

Users / Groups Maintenance Authorizations Management User Login Issues & Resolution Assign Users to respective Forms / Grids / Reports

DefaultService

Offering

GRC & Audit Support Provide Support for SOX Control Reports Pro-Active Alerts for User community for Risks

T&M

On-Demand

7

Service offering

• Business Process Advisory• Maintenance & House Keeping• User Security Management

Default Services

• Close Cycle Management• Business Analytics & Reporting• ETL Services• Metadata Management• Incident Handling• Bug Fixing• Backup / Restore Management• GRC & Audit Support

Add – On

Techwave

8

Value Proposition

World class services with SMEs across Business, Application and Technical Areas Effective knowledge transfer with Business Process and Technology experts Proactive support with timely alerts to Business and IT Teams

Predictions on performance affected areas New updates and releases of existing applications Regular health checks of the systems

High Availability of Expert Services relevant to the need Minimal Intervention of Business on Operational Activities “Follow the Sun” Support Model Advantages with Any-Shore Engagement (Onshore / Offshore / Nearshore)

Cost effective resource engagement On-Demand Onsite support

Oracle Hyperion – Financial Management

9

Service Offering

General Ledger Close Activities

Oracle EPM Data Integration

Financial Consolidation

Internal Management Reporting

External Reporting (Quarterly)

Incident Management

Close Cycle Management

Extraction from Source Systems

Oracle EPM Data Integration

Data Load

E-Mail Communication

Incident Management

Data Migration

Security Management

Task List Management

Incident Management

Security & AdministrationETL Services and Incidents

Oracle Hyperion – Financial Management

10

Close Cycle Management

• Software: Oracle EBS, PeopleSoft, SAP etc.,

• Activities: Booking, Review and Closing of All TransactionsGeneral Ledger Close Activities

• Software: Primarily FDMEE, ODI

• Activities: Data Loading and Mapping to Consolidation ToolOracle EPM Data Integration

• Software: HFM

• Activities: Consolidation, Translation, Calculations, Consolidation Adjustments and Interco Matching

Financial Consolidation

• Software: Smart View, Financial Reporting

• Activities: Consolidated / ‘Local’ Reporting and Analysis to Support Internal Management Decisions, Interco Reporting

Internal Management Reporting

• Software: Disclosure Management, Excel, Financial Reporting Canned Reports

• Activities: Collection / Finalization of External DisclosuresExternal Reporting (Quarterly)

• Software: Internal Ticket System

• Activities: Bug Fixes, Technical IssuesIncident Management

Oracle Hyperion – Financial Management

11

ETL & Incident Management

• Software: Oracle EBS, PeopleSoft, SAP etc.,

• Activities: Booking, Review and Closing of All TransactionsExtraction from Source

Systems

• Software: Primarily FDMEE, ODI

• Activities: Data Loading and Mapping to Consolidation ToolOracle EPM Data

Integration

• Software: HFM

• Activities: Data Load into HFM, Translation and CalculationsData Load

• Software: HFM, Financial Reporting

• Activities: Communicating all Standard Reports from Financial Reports through E-Mail

E-Mail Communication

• Software: Internal Ticket System

• Activities: Bug Fixes, Technical IssuesIncident Management

Oracle Hyperion – Financial Management

12

Security & Administration

• Software: HFM, LCM, EPMA

• Activities: Moving Data from One Version to Another and Data Migration between environmentsData Migration

• Software: HFM, LCM, Shared Services

• Activities: Security to Forms, Data Grids, Inter Co Reports, Data Process ManagementSecurity Management

• Software: HFM

• Activities: Setup of Task List, Alignment of Task List to Specific GroupsTask List Management

• Software: Internal Ticket System

• Activities: Bug Fixes, Technical IssuesIncident Management

Alliances & Partnerships

13

BPC/Analytics

Strong partnerships with leading software providers including SAP which allow us to leverage their expertise on an as needed basis especially when we innovate to extend solutions and provide accelerators such our BPC/Analytics RDS.