Strategy & Blueprint

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e-Governance Road Map for Orissa

Strategy & Blueprint


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Table of Contents

1. Introduction ................................................................................................................................... 32. e-Readiness of Orissa ....................................................................................................................... 42.1 Environment for ICT.....................................................................................................52.2 Readiness to use ICT ....................................................................................................72.3 Usage of ICT..............................................................................................................8

3. e-Governance Strategy ....................................................................................................................11 3.1 Core Policies ........................................................................................................... 133.2 Core Infrastructure.................................................................................................... 14

3.2.1 OSWAN..................................................................................................... 143.2.2 State e-Gov Resource Center........................................................................... 153.2.3 PKI, Localization Framework and Payment Gateway................................................ 163.2.4 Service Delivery Channels............................................................................... 16

3.3 Core Applications...................................................................................................... 183.4 Integrated Applications............................................................................................... 213.5 Sectoral / Departmental Applications.............................................................................. 22

4. Sectoral Strategies..........................................................................................................................25 4.1 Agriculture ............................................................................................................. 294.2 Health ................................................................................................................. 384.3 School & Mass Education............................................................................................. 484.4 Fishery & Animal Resource Development .......................................................................... 564.5 Home (Police Administration) ....................................................................................... 634.6 Transport ............................................................................................................... 714.7 ST & SC Development................................................................................................. 794.8 Women & Child Development (WCD) ............................................................................... 884.9 Revenue ................................................................................................................ 964.10 Labor & Employment ...............................................................................................1044.11 Food Supplies & Consumer Welfare ..............................................................................1134.12 Tourism...............................................................................................................1214.13 Housing & Urban Development....................................................................................129

4.14 Panchayati Raj ......................................................................................................137

5. Framework s for e-Governance ........................................................................................................1445.1 Institutional Framework.............................................................................................1445.2 Process Reengineering Framework.................................................................................1485.3 Risk Analysis Framework ............................................................................................1515.4 Funding Strategy .....................................................................................................1525.5 Capacity Building Framework.......................................................................................154

6. e-Governance Blueprint .................................................................................................................155 6.1 Big Picture.............................................................................................................1556.2 Prioritization of Initiatives..........................................................................................1576.3 Prioritization of Services ............................................................................................1596.4 Indicative Costing ....................................................................................................173Conclusions .................................................................................................................................... 174Annexure-1: IT Policy 2004 ...................................................................................................................175

Annexure 2: Composition of Apex Committee (as suggested by Govt. of India) ....................................................180

Annexure-3: Skill Sets for SeMT & PeMT Members .......................................................................................180

Annexure-4: Suggestive Composition of District Information Services Councils ....................................................181


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1. Introduction

The State Government of Orissa has initiated the preparation of its e-Governance

Roadmap and Capacity Building Roadmap (comprising of e-Governance vision,

strategy & blueprint and assessment of AS-IS & TO-BE capacities) with assistance

from National Institute for Smart Government (NISG) and Wipro Infotech. This

document, which is in continuation to the Vision Document, broadly states the e-

Governance Strategy & Blueprint for Orissa.

Beside this section and the Annexure, the document comprises of 6 Main Sections:

r Section 2 (State of e-Readiness): containing AS-IS Status of e-readiness inOrissa. This section includes details of IT infrastructure & connectivity,

applications running in the Government, IT education & training programs

offered in the State and various e-governance initiatives undertaken so far.

r Section 3 (e-Governance Strategy): contains proposed e-Governance

Architecture for Orissa, along with its various components such as Core

Policies, Core Infrastructure, Core Applications, Integrated Applications and

Sectoral / Departmental Applications

r Section 4 (Sectoral Strategies): contains the e-Governance Strategies for all

the MMP Sectors of Orissa. These strategies detail the services that would be

delivered digitally by each of these Departments and also describe the

processes which would be automated.

r Section 5 (Frameworks for e-Governance): contains Institutional

Framework, Process Reengineering Framework, Risk Analysis Framework and

Funding Strategy for the State. These frameworks would impact all e-

Governance initiatives in Orissa across various levels.

r Section 6 (e-Governance Blueprint): containing the Big Picture of the

Architecture and Framework of e-Governance in Orissa highlighting the

Institutional and Policy Framework. Finally the Prioritization in

Implementation has been discussed.


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2. e-Readiness of Orissa

The e-Assessment Report 2004, released by Department of IT, Government of India,

terms E-Readiness or Networked Readiness Index (NRI) as the capacity of a State

to participate in a networked economy vis--vis other States.

The e-Readiness or NRI for various States was calculated on the basis of a set of

broad parameters, which included:

r Environment for ICT offered market environment, regulatory framework,

infrastructure facilities

r Readiness of key stakeholders to use ICT individual readiness, businessreadiness, government readiness

r Usage of ICT among these stakeholders individual usage, business usage,

government usage

States were thereafter divided in 6 categories, namely Leaders, Aspiring Leaders,

Expectants, Average Achievers, Below Average Achievers and Least Achievers. As

per this categorization, Orissa was among Average Achievers, with States like

Karnataka, Tamil Nadu, Andhra Pradesh and Maharashtra at the top as Leaders.


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However, it is important to note that the State Government of Orissa has been

making conscious effort to improve upon all the factors as described in the

Networked Readiness Index Framework.

The subsequent sections would detail current environment for ICT in the State,

existing readiness of stakeholders to use ICT and actual usage of ICT among these

stakeholders in order to highlight the effort that has been put in by the State

Government of Orissa and also to draw out the areas that still need attention.

2.1 Environment for ICT

State Government has already drafted and approved the State Information

Technology Policy 2004, which aims at developing a robust and futuristic IT

architecture in the State to bring about:

r Ease and convenience in transaction

r Increased employment opportunities for the educated youth

r Higher economic growth in a definite time frame.


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The basic objective of the policy is to help the Government reach out to the

common people and minimize the digital-divide existing in the state as of now (see

Annexure-1 for IT Policy 2004 of Orissa).

Further, a number of core ICT infrastructure projects are being implemented in the

State, including:

Project Description

State Wide Area

Network (SWAN)

SWAN is being established to support VOIP, Video Conferencing, Teleconference, Fax and Web

Enabled & WAN Based Applications for the Government Employees, Citizens and Businesses across the

State. A 2 Mbps Data Link from the Secretariat to the Districts has already been established (through

NIC Net) and connectivity to Sub-Divisions, Blocks and Tehsils will be provided in partnership with

BSNL (utilizing OFC Backbone)

GRAMSAT GRAMSAT would provide connectivity to all DRDAs / Blocks and would facilitate dissemination of

Government Information, monitoring of fund utilization and bring about transparency in various

projects getting executed at Panchayat / Block levels. 128 Kbps link has already been established

upto DRDA and Blocks in each District utilizing the Satellite Communication Infrastructure provided

by ISRO. Plan is under consideration to enhance the bandwidth to 2 Mbps.

Secretariat LAN

To connect all the computers in various Departments at the State Secretariat, a 1000 Mbps Fiber

Optics Network Backbone with 2 Mbps Network Connectivity has been established. The Offices of

Chief Minister, Cabinet Ministers, Secretaries, Additional Secretaries, Directors and all the

Department Computer Centers have already been provided with connectivity. This is being extendedto cover all the remaining Officers and all Sections of various Departments in the Secretariat

Information KioskInformation Kiosks are being set up throughout the State, particularly in the Urban and Semi-Urban

areas through Self-Employment Mode. A variety of Services would be offered by the Kiosks like e-

mail, internet browsing, computer education, DTP work and PCOs. An e-Seva type of model is being

explored in the areas of Agriculture, Animal Husbandry, and for utilities bill payment.

Local Language

Resource Center

Resource Centre for development and promotion of Oriya Language based Computer Tools has been

established. Applications such as Oriya Spell Checker & Thesaurus, Bilingual Chart, e-Dictionary,

Trilingual Word Processor, E-Mail Application, software for Optical Character Recognition and Oriya

WorldNet Software have already been developed

An IT Park (named Infocity) has been established at Bhubaneswar, covering an area

of more than 350 acres and having all the necessary infrastructure &

communication facilities. A number of Multi-Storied Towers have also been created

at Bhubaneswar to provide office-infrastructure for Small & Medium IT Companies.


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STPI Parks have already been established at Rourkela and Bhubaneswar to attract

export-oriented software development firms. A similar Park is being setup at

Berhampur also.

2.2 Readiness to use ICT

In Orissa, more and more citizens are having access to technology and are also

becoming capable of availing various benefits from it. A number of Government

and Private Educational Institutions across the State are offering a variety of

courses in ICT, including various Graduate level courses and Post Graduate courses

such as M.Tech and MCA. Each year, more than 15,000 Engineers & MCAs and 3000

MBAs successfully complete their courses from various Institutes across the State.

Orissa Computer Application Centre (OCAC) has been designated as the

Directorate of the Information Technology Department and plays an important role

in training Government Officials, as well as ordinary students.

Various Training programs conducted by OCAC include a course in IT Basics for

Government Officials, Skill Development Program (CAD) for Engineers and a number

of courses, such as Networking Program, DOECC Accredited Programs and Japanese

Language Program, for Students. OCAC also has 2 Facility Centers at Berhampur

and Rourkela with requisite IT hardware.

A state-of-the-art IT Training Centre has been established at the Secretariat for

capacity building of Government Employees.

Computer Awareness Programme in Government Schools has also been introduced

in partnership with Private Computer Firms to benefit both, the students and the

teachers. At OCAC, a Transit Node of ERNET with advanced educational-content

has been established in partnership with Ministry of IT, Government of India.


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In most of the departments, there are employees who have aptitude towards

computers and have basic computer knowledge. But the overall computer literacy

is low in most Departments and to successfully implement e-governance projects in

the State, there is a need to equip the key drivers with required IT skill.

Government needs to adopt a proactive approach to send the Officials to the IT

Center for training on IT Basics to start with. Engineers in Departments like PWD

could be sent for CAD Training program conducted by OCAC. However it is also true

that once the departments start having a training plan and a training budget

allocated, these steps will automatically follow in.

Further, majority of ongoing e-Governance Projects in the State are driven through

Committees or Teams, which are formed on task basis and not by an

institutionalized team or task force. Due to a lack of an institutionalized framework

for e-Governance, Projects face stiff challenges on grounds of ownership,

implementation and roll out both at the State level and at the Department level.

2.3 Usage of ICT

A number of Core and Departmental e-Governance Initiatives have been taken up in

the State. Some of these include: 1

State Level Core e-Governance Projects

Project Description

Orissa State PortalOfficial Website of State Govt. currently provides a host of government information, policy &

procedures, tenders & forms, etc. Services such as payment of utility bills, filling of various kinds

of returns, etc. are being added and the aim is to deliver multiple citizen services through

multiple channels like internet, IT Kiosks, Mobile phones, etc.

1 Sectoral Applications of only the 15 MMP Sectors have been described here.


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9 x 9 Program9 x 9 Program (or Transparency & Accountability Program) aims at development of Information

Systems and access of information to citizens at Panchayat, Block and District levels for 9

Departments across 9 Districts in the State. 2

Bhasa Project (Unicode

Based)

Resource Center has been established at OCAC for development & promotion of Oriya LanguageBased application. Tools such as Word Processor, Thesaurus, E-Mail Application in Oriya,

Trilingual Word Processor (English-Oriya-Hindi), have already been developed. A MoU was signed

with Microsoft to provide Oriya Language Functionality in Windows and Microsoft Office.

Sectoral e-Governance Projects

Project Description

Orissa Telemedicine

Application Network

A telemedicine network, in collaboration with Indian Space Research Organization (ISRO), has

been established to connect Sanjay Gandhi Post Graduate Institute of Medical Sciences, Lucknow

with Medical Colleges at Cuttack, Berhampur and Burla through V-SAT Network for delivery of

healthcare from experts at remote locations.

Bhulekh (Land Records

Computerization)

Directorate of Land Records & Surveys has taken up computerization of land-records to facilitate

maintenance and updation of changes occurring due to consolidation of land holdings, transfer of

ownership, land acquisition, etc. and to provide accurate copies of Records of Rights (ROR) to

the landowners all across the State. The initiative involves 2 issues Record of Rights and

Digitization of Cadastral Survey Maps. 3

ORIS (Registration Office

Computerization)

Revenue Department is implementing ORIS for computerized registration of Deeds, endorsement

of Documents and issue of Encumbrance Certificates. 4

e-Shishu Project

School & Mass Education Department and Orissa Primary Education Programme Authority (OPEPA)

have initiated creation of a comprehensive & authentic database of all children below 14 years

for MIS & Planning purposes. This project also involves mapping of all Gov. Schools in the State

using GPS for getting information on their infrastructures and the consolidation of various data

pertaining to Teachers for effective management of the School Education Infrastructure. 5

2 Districts are Koraput, Malkangiri, Nowrangpur, Rayagada, Ganjam, Mayurbhanj, Angul, Cuttack and Kalahandi. 9Departments identified for pilot-projects are Women & Child Development, ST & SC Development, Food Supplies & ConsumerWelfare, Health, School & Mass Education, Panchayati Raj, Agriculture, Rural Development and Water Resources. Currentlydata is being entered across the State and Pilot-Implementation of a Web-Based System would shortly commence.

3 29 Tehsils have been operationalized in the 1 st Phase to facilitate computerized issue of RoR Certified Copy & MiscellaneousCertificates and to undertake Mutation Cases through computer. Preparation of village-wise digital maps and linking these tothe computerized database of land records (to maintain & update land records efficiently and to provide accurate & quickservice to the citizen) is also being done via a Pilot Project by OCAC.

4 13 DSR/SR Offices have already been computerized and made operational under ORIS. In addition, funds have beenprovided for computerization of 13 more DSR/SR offices during the current financial year.

5 The data capturing of around 70 Lakh children from across the State has been completed and a web-enabled interface hasbeen created for allowing various stakeholders, including parents, to access / utilize this data via queries, reports and othertools. Other 2 sub-projects (Orissa GIS School Mapping Project and Orissa Education Personnel Information Project) are alsobeing implemented.


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Treasury AutomationThis project involves automation of all the processes at Distr ict / Special Treasuries, including

payment of Bills, payment of Pension Bills, receipt of Challans and other accounting activities. 6

Computerization of

Commercial Tax

This involves the automation of various processes of Commercial Tax, such as disposal of

registration application, quick information on tax collection, quick identification of defaulters &non-filers of returns, faster issue of statutory forms and reduction of interface between dealers

& the staff to achieve high efficiency in VAT Administration. 7

Integrated Transport

Management Information

System (ITMIS)

The project involves computerized issue & renewal of Driving License (via Saarthi), Registration

& Permits for motor-vehicles (via Vaahan) and the collection of Motor Vehicle Taxes (via Check

Gate Computerization). 8

PRIASOFTWeb Based Application for monitoring Funds Flow in the Panchayati Raj Department. 30 DRDAs,

314 Blocks and 6234 Gram Panchayats use PRIASOFT

PAMISWeb Based Desktop application (with Oracle 9i and D2K platform) for monitoring various

Accounts of the Panchayati Raj Department. PAMIS is being used by 30 DRDAs and 314 Blocks

RURALSOFT Web Based Application for monitoring Physical Progress of Projects/Schemes under various

Poverty Alleviation Programs. The main platform is SQL server and ASP using JAVA/VB Script.

Beside these, a number of other initiatives have also been taken up by other

Departments and are under implementation. These include e-Procurement, Human

Resource Management System, Tourist Information & Reservation System, RFID-

Based Food Grain Delivery Monitoring System (for WCD and Food Supplies &

Consumer Welfare Departments), Web-Enabled Scheme Monitoring System (for WCD

and ST & SC Development Departments), Land Survey & Settlement using GPS,

Orissa Online Project and e-District Project.

Further, majority of the Departments have their Official Websites for providing a

variety of information to the citizens and some of these sites also facilitate online

transactions and form-submission.

6 Modules for receipt of Challans and other accounting activities have been implemented at 16 District / Special Treasuries.Modules for payment of Bills and for payment of Pension Bills have also been developed and will be soon implemented.

7 Infrastructure for computerization is complete in all the places and the system is being made operational.

8 Issue of Computerized Driving License has been started from RTO, Bhubaneswar. Supervision and control of the R.T.Ooffices and border check gates and Issue and renewal of permits for passenger and goods vehicles are being computerized.The functions of the Road Transport Authorities are also being automated. The department plans to introduce smart cards forlicense and registration certificates, modernize check gates with e-connectivity and create consolidated data bank.


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3. e-Governance Strategy

Before the e-Governance Strategy for Orissa is detailed, it is important to revisit

the implications of States e-Governance Vision as stated previously.

The e-Governance Vision of Orissa aims at establishing a Networked

Government f or greater t ransparency and account abil it y i n deli very of publi c

services t o facili t at e moral and mat erial progress of al l cit izens.

This demands that the State:

r Localize implementation & decision-making and develop core infrastructureto deliver services to the Third Tier of Governance

r Manage all ICT initiatives as capital investments that can be evaluated in

terms of pre-defined goals and measurable targets.

r Make all stakeholders capable of conceptualizing, developing and managing

e-Governance tools themselves

r Aim at service-oriented approach and create an integrated, modular &

scalable framework of Governance

r Utilize policies, structures and frameworks to bring about transparency in

various functions.

The e-Governance Vision of Orissa aims at establishing a truly networked

Government that would create and manage all the 4 Pillars of e-Governance,

namely, e-Management, e-Service, e-Democracy and e-Commerce.

Taking all the above-mentioned points into consideration, following is the graphical

representation of the proposed e-Governance Architecture for Orissa.


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The main components of this Architecture are:

r Core Policiesr Core Infrastructure

r Core Applications

r Integrated Applications

r Sectoral / Departmental Applications


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3.1 Core Policies

In order to manage all e-governance initiatives in a cohesive and efficient manner,

a comprehensive policy-framework needs to be formulated at State level. This

framework could contain, but not limited to, the following policies:

r Funding Strategies & Business Models

r Human Resource Development & Management Policies

r Data & Content Management Policies

r Metadata Framework Standards

r Specifications for Identification, Classification & Management of Govt. Data

r Security Legislations

r Policies for Front End

r Policies for Middleware

r Policies for Back End & Department Automation

r Policies for Integrated Services

r Process Reengineering Policies & Frameworks

r Policies for Geographic Information Systems

r Policies for Employment Generation through e-Governance

r Electronic Payment Mechanism Policies

r Policies for Prioritization of Project Interventions

As all ICT initiatives have to be managed as capital investments, a detailed

Policy on ICT Auditing could also be formulated for the State. This Policy would

help in monitoring all on going and planned ICT initiatives on the basis of pre-

defined goals and measurable targets.

Additionally, Policy for Ensuring Effective Utilization of ICT Training, as imparted

to Government Officials and other stakeholders could be framed at the State level.


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3.2 Core Infrastructure

3.2.1 OSWAN

Uniform Connectivity all across would be the most essential part of the proposed e-

Governance Architecture of Orissa and it is necessary that Orissa State Wide Area

Network or OSWAN reaches upto the Village-level at the earliest.

State Government has already obtained approval from the Central Government to

establish the SWAN and 2 Mbps Data-Link from the Secretariat to the Districts has

already been established. The plan is to extend the reach of this SWAN to Sub-

Divisions, Blocks and Tehsils in partnership with BSNL (with OFC backbone).

However, it is necessary that uniform connectivity is established across the State

(upto the Villages) to provide various facilities, such as VOIP, Video Conferencing,

Teleconference, Fax, Web Enabled Applications and WAN Based Applications, to

Citizens as well as Government Employees.

In order to effectively manage and maintain this SWAN, the State Network

Management Center should be established in Bhubaneswar and District Network

Management Stations should be established at all the 30 District Headquarters

across the State.

These establishments should be staffed with Network Administrators and Engineers

under the jurisdiction of Department of IT or the Nodal Agency for e-Governance in

the State and should be responsible for efficiently maintaining and monitoringnetwork-segments corresponding to their regions on 24 x 7 basis to ensure

connectivity to Stakeholders across the State.


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3.2.2 State e-Gov Resource Center

State e-Gov Resource Center (or State Data Center as per the generic

terminology) at Bhubaneswar would house, manage and serve all the Data &Knowledge Resources for various Departments and Organizations of State

Government. It would also house the Application & Web Servers, Print & Rendering

Systems and Mailing Servers to facilitate various applications of the State

Government and to fulfill other technology requirements.

Following Primary Databases could be deployed and maintained:

r Citizen Database (for the data of all citizens of Orissa, including value-

added data such as EPIC, BPL, e-Shishu, Land Records Data, etc.)

r Employee Database (for the data of all State Government Employees,

including their Service Records)

r Core GIS Database (for the data and maps for all the administrative units of

the State)

r Administrative & Accounting Units Database (for the details of all Offices

under the Government in the State)

r Asset Database (for the detail of all the movable and unmovable assets ofState Government)

Additionally, various Departments could extend scope of the above-mentioned

Databases to create their respective Departmental Databases. Section 4 contains

the details of these extended Databases within their Sectoral Strategies.

In order to backup for all the Government Data stored in various repositories, a

Disaster Management Center could be established to link up in real-time withState e-Gov Resource Center and also with various Departmental Databases. This

establishment could also house a number of Servers to act as backup for the

Primary Server-Set deployed at Bhubaneswar. Upon the failure of Primary Server-

Set, the Statewide Application Infrastructure should be able to switch over to the

Disaster Management Centers Servers.


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3.2.3 PKI, Localization Framework and Payment Gateway

Orissa Government needs to implement the Public Key Infrastructure (PKI) as the

Statewide Registration & Certifying Authority for securing various e-business

transactions, eliminating the need for separate processes for verification of

identity and electronic signatures. This Infrastructure would minimize the burden

on businesses, citizens and the Government itself while obtaining services online by

providing a secure infrastructure for all online transactions.

The Government also needs to establish the Statewide Language Localization

Framework for facilitating the delivery of various digital services in Oriya

Language. The scope of the Bhasa Project (initiative by TDIL) could be enhanced in

order to facilitate this and the Oriya Bhasa Pratisthan could play an important role

all these initiatives.

The State Government also needs to implement a Common Payment Gateway,

directly interfaced with the Treasuries and FI / Bank. This Payment Gateway could

be collectively utilized by various Departments, such as by Commercial Taxes,Excise, Electricity, Transport and Land Revenue Collection, and various Urban Local

Bodies and Gram Panchayats could also utilize it.

3.2.4 Service Delivery Channels

A common set of Service Delivery Channels, including Citizen Service Centers

(CSC), Web Portals, Call Centers and Department Service Windows, need to be

established for efficiently delivering various Governmental Services to citizens and

businesses across the State. The basic mandate of these delivery channels should

be to act as One-Stop-Shop for delivering various services provided by the

Government and make the life of common citizens easier.


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A Statewide Network of Citizen Service Centers, which could have names with

regional flavor, should ideally be constructed in such a manner that no citizen

should need to travel more than 2 Kilometers to access their services and/or every

Village should have one. However to achieve this during the Course of NeGP itself,

the State should adopt a step-by-step approach.

District Information Services Councils (details of these have been provided in

Section 5.1) could play an essential role in deciding the order/sequence for

establishing these Citizen Service Centers within their respective Districts.

Following points should be taken into consideration while finalizing order ofestablishing the Citizen Service Centers:

r Areas with high density of population to get Citizen Service Centers first

r No citizen should need to travel more than 2 Kilometers to access one

r Look for Quick-Win factor while establishing these Centers

Public-Private Partnerships (PPPs) can substantially aid in establishing this desired

network of Citizen Service Centers in Orissa and the State Government should

explore all the possibilities of entering into relevant Service Level Agreements

(SLAs) with Private Corporations for establishing and operating these Centers at

various locations.


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3.3 Core Applications

Following Core Applications (CA) would be deployed for all the Departments to

utilize for computerizing the common processes, such as employee management,

funds / financial management, procurement activities, etc.

APPLICATION DESCRIPTION

Public Expenditure

Management System

(CA-001)

Web based system to plan and control flow of revenues & expenditures, for planning and

creating budgets, and to manage appropriation. The system could also help in simplifying

the design of budget-plans, differentiating provisional budget plans and supporting

centralized and decentralized planning & execution. Main Sub-Modules could address

functions such as:

Monthly Actuals of Expenditure

Monitoring Drawls & Releases

List of Budget Classifications

Procedures for Year-End Closing

Functional Coverage of Cash Accounting Tasks

e-Procurement

(CA-002)

Consolidated Application to automate various purchasing / procurement processes of State

Government Departments and to reduce processing costs via features such as:

Web Interfaces

Invoice Matching Mechanisms

Embedded Purchase Cards

e-Forms Configurable Business Rules & Authorizations

Catalogue Management Tools

Management Information Reports

Electronic Tendering

Messaging

Interfacing Capabilities with Legacy Systems

HRMS

(CA-003)

Web Based Human Resource Management System with Sub-Modules such as:

Personnel Information System

Organization Development

E-Recruiting

Performance Management

Workforce Cost Planning & Simulation

Workforce Management

Employee Development

Payroll, Loans & Advances Monitoring

Pension & GPF Monitoring System

Smart Card based Attendance & Leave Management System (optional)


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Document Management

System

(CA-004)

Consolidated Web Based Application to manage documents electronically. Essential

features could include support for a large variety of document formats, extensive access

control and searching capabilities across LANs and WANs, support for multiple versions of a

document, ability to combine text fragments written by different authors and workflow

component for routing. Main Sub-Modules could include:

Records Management System (for identifying, classifying, archiving, and controlled

destruction of various Governmental Records such as office documents, mails, files,

noting, etc.)

Forms Management System (for creation, management and processing of online

forms/applications. Essential features could include form definition and creation,

forms version control, workflow approval as well as the reporting and exporting of

responses for further processing via convenient online multi-session forms)

File Tracking System (for locating and tracking various Files of Government

Departments utilizing a number of search f ields, file identifiers, and requester

information reports. Key features should include latest in bar-coding technologies,

instant file location, robust search capabilities on all fields, control of critical

information, and tracking of various doc workflow)

Court Case Monitoring System

(CA-005)

Web Based System to monitor the status and progress made on various Court Cases filed

against various Departments and Agencies of State Government and for monitoring various

Charge-Sheets filed

State GIS Database

(CA-006)

Consolidated database of satellite maps with digitized demarking. This Database could be

utilized by various Departments to create their respective relational spatial databases and

for establishing reference points.

Online Analytical Processing

System(CA-007)

A set of software tools that would provide the capability to analyze various data available

from internals as well as external sources by interactive queries, reporting and graphing

functions. OLAP tools would also enable users to analyze multi-dimensional data and could

be used for data mining.

Assembly Information

Management Module (CA-008)

Web Based System to provide appropriate and timely Replies, with Details of Action Taken,

for different Issues raised in the State Legislative Assembly regarding the mandates of

various Departments and Organs of State Government

It may be noted here that a number of these Core Applications have to be

implemented as Turnkey Projects, with the necessary IT Hardware also procured as

a part of the design & deployment.

For implementing HRMS, it is necessary that the Officials of the GA Department and

at Establishment Branches in various Government Offices / Departments are

provided with appropriate IT tools as a part of the process of application-


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deployment itself rather than these Branches getting computers as per their

parent-departments IT strategies, which in many cases might not coincide with the

deployment plan of HRMS.

Similarly, implementing Assembly Questions Module would require that appropriate

IT Infrastructure be created at the Vidhan Sabha Complex for the MLAs and their

Staff, so that they could avail the services as the Application would offer.


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3.4 Integrated Applications

Following Integrated Applications (IA) would be deployed and augmented

collectively by a group of Departments on need-basis for computerizing the

shared processes, such as scheme management, grievances redressal, works

management, etc.


Scheme Management System

(IA-001)

Consolidated Web Based System for managing various Schemes and Programs

via tools such as facility to submit various status-reports online, dynamic

collaboration facilities and interfaces for various participants, including

External Agencies, NGOs, etc.

Grievances Redressal System

(IA-002)

Web Based System to accept complaints from citizens on various services

provided by State Government Departments and also to track the status and

progress made on these complaints. The application should also route

complaints to the appropriate Departments, should allow easy retrieval of the

Aggregate Data to show areas experiencing difficulties and remove various

bottlenecks in complaint filing / routing

Works Management System

(IA-003)

Consolidated Web Based System for effectively managing various Civil Works in

different verticals of the Government across the State in pre-scheduled and

periodical manner by the means of features such as cost estimation, work

planning, work monitoring, etc.

Knowledge Management System

(IA-004)

Collection of processes that govern creation, dissemination and utilization of

knowledge base (comprising of facts, rules, models and concepts that defines

day-to-day decisions made at every level) of the State Government to various

Departments and Agencies.

Check Gate Computerization

(IA-005)

Web Enablement of the Check Gate Computerization project and its

integration with Vaahan and Saarthi to monitor all statutory and controlling

functions. Further integration of the application with other Departments like

Police, Central Excise, Sales Tax, etc. could also be aimed.

Secretariat Workflow Monitoring System

(IA-006)

Web Based Application to provide MIS on the basis of predefined timelines and

milestones spread across the entire service-delivery chain in a particular

Department or for a number of Departments who are jointly delivering theservice. Appropriate interfaces for citizens/beneficiaries should also be

provided as a part of this application


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3.5 Sectoral / Departmental Applications

A number of important Departmental Applications (DA) would be deployed and

augmented by respective Departments for computerizing their line processes.


Agriculture Information

Management System (AIMS)

(DA-001)

AIMS (a system along the lines of E-Choupal) could be integrated with Public Expenditure

Management System, Scheme Management System and Knowledge Management System to

automate the complete Value Chain for Agriculture Sector (Seed to Market Yard). This

system could have Sub-Modules for automating processes such as formulation of schemes on

basis of best practices & field-data, allocation & management of resources to these

schemes / programs, providing various types of assistance to Farmers (including Soil-

Testing Services linked with Central Soil Database), monitoring various field-level activities

of the Department, managing Departmental Farms, Soil Testing Labs & other field-level

institutions, managing agro-products marketing infrastructure, etc. AIMS could also have a

Sub-Module for automating processes pertaining to imparting of education in the field of

Agriculture, including admission of candidates, imparting education and college

management and can be GIS Enabled for providing Crop Weather Forecasting Services

Integrated Healthcare

Management System (IHMS)

(DA-002)

IHMS (integrated with State-level Applications such as HRMS, e-Procurement and Scheme

Management System) would help in management of complete Healthcare Infrastructure of

Orissa, in manpower deployment, in procurement & distribution of medical commodities

and in management of various Schemes. IHMS could also have sub-modules such as College

Management System, Hospital Management System, Patients Information System, etc.

School Education Management

System (SEMS)

(DA-003)

School Education Management System or SEMS should extend the scope of e-Shishu Project

by integrating it with EDUSAT and with State-level Core & Integrated Applications (such as

Public Expenditure Management System, e-Procurement and Scheme Management System).

SEMS could contain modules such as Students Management System, School Management

System, Teacher Deployment Module, Online Examination & Results Module, School

Inventory Management System and e-School. Additionally, verification and recognition

processes for Private Schools could be automated via this System.

Fishes & Livestock

Management System (FLMS)

(DA-004)

FLMS (integrated with Public Expenditure Management System and Scheme Management

System) could automate processes such as formulation of programs, allocation of resources,

providing various types of assistance to Fishermen, Fish Farmers & Livestock / Dairy /

Poultry Farmers under these schemes, etc. It could also have Sub-Modules, such as GIS

Enabled Livestock Management System (work on which is already on by OCAC), Department

Nurseries Management System and Veterinary Health Management System for automating

other essential processes.


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PoliceNET

(DA-005)

PoliceNET could be a Secure Police Wide Area Network (based on OSWAN and integrated

with State GIS Database) for catering to all kinds of communication needs (data, voice

(including telephony) & video) of Orissa Police. Its main sub-Modules could include Crime

Responder & Quick Police (GPS Enabled System to exactly track a crime location, trace the

nearest location for availability of Police Personnel and reduce the response time), Online

Complaints (Filing of complaints anytime-anywhere or from the Citizen Service Centers),

Case Management System (with interfaces for Police Officials at Court levels for trial-

tracking from filing of FIR stage to declaration of related judgments) and Police Utilization

Module (for optimum utilization and usage of Police Personnel). It could also provide online

form processing features to manage the complaints and various requests that would be

received from the citizens.

Integrated Transport

Information Management

System (ITIMS)

(DA-006)

ITIMS would integrate Vaahan, Saarthi and Check Gate Computerization Project for the

Transport Department to streamline issue of Driving Licenses, registration of Motor

Vehicles, issue & renewal of Permits, collection of Motor Vehicle Taxes, etc. It could also

automate various enforcement activities (submission of Form-H, checking status of

vehicles, etc.) for the Department, with specific interfaces for Hand-Held Devices. Further,

ITIMS could interface between Insurance Companies and citizens for facilitating processing

and disposal of Motor-Vehicle Insurance Claim Cases.

Integrated Portal (for ST & SC

Development Department)

(DA-007)

Integrated Portal for ST & SC Development Department could consolidate Core and

Integrated Applications, such as Public Expenditure Management System, Scheme

Management System, Works Management System and Grievances Redressal System, to

automate various processes and to deliver various services. This portal could also provide

appropriate interfaces with Departments such as Home (for monitoring progress made on

various Complaints received from ST, SC citizens), Education (for various matters related to

ST, SC students) and Revenue (for monitoring the process of issue of caste certificate and

for availing the data related to land-acquisition cases of ST, SC citizens). Interfaces tomonitor the realization of funds allocated under the Special Component Plan and the Tribal

Sub-Plan by various Departments could also be provided.

Bhulekh

(DA-008)

For computerization of Land Records and for computerized delivery of Certified Copies,

Miscellaneous Copies and Pattas

ORIS

(DA-009)

For computerized registration of Deeds, endorsement of Documents and issue of

Encumbrance Certificates

Enhanced Employment

Exchange Information System

(DA-010)

Scope of existing Employment Exchanges Information System could be extended by making

the application web-enabled and by integrating it with the Knowledge Management System

and Grievances Redressal System to deliver the services and automate the processes as

detailed above. Till this happens, the Departmental Web Site could also be util ized.

Public Distribution

Management System (PDMS)

(DA-011)

PDMS would enhance the scope of the RFID-Based Food Grain Delivery Monitoring System

which is being developed to also automate processes such as issue of Ration Cards and

management of the complete PDS System, regulating Open Markets on behalf of consumers,

redressal of their grievances, consumer-protection pertaining to infringement of consumer

rights and issue of Licenses to open new Fair Price Shop / Mobile Model Shop & for

Wholesale / Retail Dealership.


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Integrated Tourism

Information System (ITIS)

(DA-012)

ITIS (with support for Oriya, Bengali, Hindi, English, German, French, Russian, Italian,

Japanese, Chinese and Korean languages) would have specific modules for Online Travel

Planning, Room Reservation and Ticket Reservation. ITIS could also be integrated with

Works Management System for automating processes pertaining to creation & maintenance

of Govt. Tourism Infrastructure and for evaluating Proposals received from Private Parties

(interested in building tourism-related infrastructure in the State and desiring Department's

Recommendations) and with Knowledge Management System for fac ilitating training &

capacity-building of various stakeholders.

e-Municipality

(DA-013)

e-Municipality (integrated with Works Management System and Public Expenditure

Management System) would have 3 main Modules a web enabled Module for automating

the delivery of various citizen-services, such as issue of various certificates, payment of

various bills, etc., a GIS Enabled Town Planning & Management System to automate various

processes pertaining to planning and management of ULBs, such as preparation of various

plans, review & approval of plans submitted by citizens, etc. and a financial management

system for automating the processes such as budget preparation, receiving UCs from ULBs

and Development Authorities, Status Reporting, etc.

e-Panchayat

(DA-014)

e-Panchayat has been conceptualized, designed and developed taking into consideration all

the information and knowledge management requirements in a Gram Panchayat. It

comprises of nearly 30 Main Modules and 150 Sub-Modules (in line with 30 Sectoral

Functions at the Panchayat Levels) such as Gram Panchayat Administration, Agriculture,

Irrigation, FARD, Forest, Elections, Industries, DRDA Administration, etc.

All these initiatives could be implemented in 3 sequential Phases having indicative

timeline of 12 Months each. These Phases would further be sub-divided into 4Quarters each.

The prioritization in implementation for all the Core Activities (which include

finalization of various Policies & Frameworks, creation of Core Infrastructure,

design & deployment of Core & Integrated Applications) has been detailed in

Section 6.2 of this document.

On the other hand, Phasing Plans for all the MMP Sectors are described within their

corresponding Sectoral Strategies (which are in next Chapter).


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4. Sectoral Strategies

In this Chapter, e-Governance Strategies for all the Mission Mode Projects (MMPs)

Sectors of Orissa have been detailed. In addition to the 7 MMPs as mandated by

NeGP, 7 State-Specific MMPs were selected.

MMPs mandated by

NeGP

Transport

Agriculture

Home (Police)

Revenue (Land Records & Property Registration)

Panchayati Raj

Urban Development (Municipalities)

Labor & Employment

MMPs chosen by

State Government

School & Mass Education

Health

Consumer Welfare (Food & Civil Supplies)

Women & Child Development

ST & SC Development

Fisheries & Animal Resource Development

Tourism

MMPs still

remaining

Water Resources

Energy & Power

PWD Forest & Environment

Higher Education

Industries

Steel & Mines

These Sectors were selected on the basis of determinants such as:

r Impact in terms of number of people likely to be affected by project and

likely improvement of the quality of service

r Impact on the economy or economic environment in the country and interms of the likely cost-benefit of investments in the project

r Readiness and willingness of ministry/department to position a National

Mission Project

r Feasibility of implementing the project from a financial, administrative and

political perspective within a reasonable time frame


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In the subsequent Chapters, e-Governance Strategy for each of these 15 MMPs has

been detailed. These strategies are further divided into 5 sections, namely:

A. Services

B. Processes

C. Applications Recommended

D. Databases

E. Phasing Plan

First Section contains the list of the main services being offered by the MMP Sector,

current state of these services (if automated already) and list of services that

would be computerized & their delivery-channels.

3 main Channels were taken into consideration with respect to delivery of various

Government services in Orissa, namely Portal, Citizen Service Centers (CSC) and

Service Windows.9

In the Second Section, main processes that are being transacted by the MMP Sector,

along with various Interfaces that the Sector has with other Departments and

Agencies, have been described. These processes also include the essential internal

processes such as Employee Management, providing Replies to Questions raised in

the State Legislative Assembly, etc.

In the Third Section, Applications have been prescribed for delivering the services

and for automating the processes as described in the first two Sections.

Following framework was utilized for suggesting the applications and allocating

services between various service channels:

9 Additionally, a Call-Center Network at the State level could be established for telephonically disseminating various services

on behalf of various Departments.


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As stated previously, the applications have been divided into 3 broad categories:

r Core Applications: would be commonly available and would be deployed &

augmented by the nodal department for e-Governance (Department of IT)

r Integrated Applications: would be commonly available but would be

deployed & augmented collectively by a group of Departments on need-basis

r Departmental Applications: would be selectively available and would be

deployed & augmented by a specific Department for specific processes

In the Fourth Section, the Databases that would be created for the MMP Sector

have been described. As stated previously in Section 3.2.2, the MMP Departments

could extend the scope of the State Level Databases to create their respective

Departmental Databases. An indicative list of the same has been provided for all

the MMP Sectors.

In the Fifth and final Section, the Implementation Phasing for each of the MMP

Sector has been described. As stated previously, the implementation would


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comprise of 3 sequential Phases having indicative timeline of 12 Months each.

These Phases could further be sub-divided into 4 Quarters each.

The macro-level scopes of these Phases would be as following:r Phase 1: In the first 2 Quarters of this Phase, various Start-Up Operations,

which would be common for all MMP Sectors, should be completed at

earnest. These Common Start-Up Operations would include:

Constitution & empowerment of PeMT

Preparation of Detailed Project Report (DPR) for the Sector

Localization of State Policies

Finalization of Employee Training & Capacity Building Plans

Third and fourth Quarters could thereafter be utilized for initiation of ICT

Tool deployment activities and for Application Development & Deployment.

These two set of activities would be Sector-specific and have been indicated

appropriately within the Sectoral Strategies.

r Phase 2: The first 2 Quarters of this Phase could be used for Training and

Capacity Building activities. The focus in the last two portions should be on

Application Development & Deployment. Comprehensive Program

Management of all the activities holds the key in this phase.

r Phase 3: In the first Quarters of this Phase, all Training activities should be

completed and trained manpower should be deployed at various strategic

locations. This phase should see more Computerization Activities and

towards the end of the phase, Departments should be in a position to rollout

various applications across the State and deliver various services digitally.

It is very important that the constitution of the PeMTs gets a representation from

all the entities or units a particular sector operates with. These PeMTs would

localize State Policy Framework for the Sector, finalize & initiate work on

Employee Training, prepare Detailed IT Plan & Budget for the Sector and would

finalize Sectoral Architectures.


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4.1 Agriculture

This Sector would cover Directorate of Agriculture, Directorate of Horticulture, State Watershed Mission, Directorate ofSoil Conservation, Orissa State Seeds Corporation (OSSC), Orissa Agro Industries Corporation (OAIC), Agriculture Promotion& Investment Corporation of Orissa Limited (APICOL), Orissa State Seed Certification Agency (OSSCA), Institute of

Management & Agriculture Extension (IMAGE), Orissa Cashew Development Corporation and Orissa State AgriculturalMarketing Board (OSAMB)

A. Services

LIST OF KEY SERVICES OFFERED

1. Providing Farm-Inputs (Seeds, Saplings, etc.), Financial Assistance (Subsidies, Loans, etc.), Training and other

Production-Augmentation Services (Soil-Testing, etc.) to Farmers

2. Facilitating processing, storage, procurement and sale of various products of Farmers

3. Crop-Weather Forecasting and Disaster Mitigation Services

4. Providing Education in the field of Agriculture (through OUAT)

LIST OF KEY SERVICES TO BE COMPUTERIZED & DELIVERY CHANNELS

Delivery Channel

Service

Web Portal CSCServiceWindow

Current State

A1.Providing Farm-Inputs, Financial Assistance, Training and other Production-Augmentation Services

i. Providing details of various Assistances that

could be provided to farmers 10

Not

Computerized

ii. Receiving Requests from Farmers for

availing Assistance

Not

Computerized

iii Processing all Requests receivedNot

Computerized

A2. Facilitating processing, storage, procurement and sale of various products of Farmers

iv. Providing up-to-date information on Rates

being offered for various Agricultural

Commodities at Market Yards / RMCs

Not

Computerized

10 Farmers could be provided with details such as current availability of Seeds & other Farm-Inputs and locations from wherethese could be procured from, Soil-Testing Service & other production-augmentation services offered by the Department andlocations from where these could be availed from, type of financial assistance available for the Farmers and eligibility-criterion for them, etc. The Package of Practices could also be provided as a part of this service.


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v. Facility to book Best Slot for Auction 11 at a

Market Yard / RMC

Not

Computerized

vi. Facility to interface with Buyers and pre-

commit their produce

Not

Computerized

vii. Automated AuctionNot

Computerized

A3. Crop-Weather Forecasting and Disaster Mitigation Services

viii. Providing up-to-date information on

Weather, Rainfall and other critical

meteorological data to Farmers

Not

Computerized

ix. Providing details of various Disaster

Mitigations services offered

Not

Computerized

x. Receiving Requests from farmers / citizensfor availing benefits under these

NotComputerized

xi Processing all Requests receivedNot

Computerized

A4. Providing Education in the field of Agriculture (through OUAT)

xii. Providing details of types of courses

offered by OUAT and associated Colleges

Not

Computerized

xiii. Receiving Applications from Candidates

for enrolling for a Course

Not

Computerized

xiv Processing all Requests received and

conducting Online Admission Tests

Not

Computerized

xv. Status-Update (exam-results, progress

reports, etc.) on students

Not

Computerized

YES NO OPTIONAL

11 Best Slot could be measured on basis of predefined factors such as farmer-traffic / grain-inflow on a particular day, ratesbeing offered on that day, waiting-period for auction & corresponding availability of storage facilities, etc. The farmers couldbe shown all available best slots (ascertained upon farmers providing some details such as type of crop being sold, preferredMarket Yard / RMC, etc.) and then they can select the one of their liking.


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B. Processes

LIST OF MAIN PROCESSES

Process Description Stakeholders Current State

B1. Assistance to

Farmers

Facilitating timely supply of key inputs such

as quality seeds & planting material,

irrigation facilities and credit to Farmers

Mass production of certified seeds, planting

materials and saplings at Departmental

Farms for supply to the farmers via

Departmental Seeds Sale Centers

Managing Agricultural Farms across the

State for conducting adaptive research

trials on new varieties of seeds and

technologies before propagation to farmers

Providing Crop-Weather Forecasting services

and Disaster Mitigation Services to farmers

in the State.

Providing Capital Investment Subsidies to

Farmers and for promoting commercial agri-

enterprises, including Agro Service Centers,

and captive irrigation sources in the State.

Executing tube-wells, direct lift irrigation &

other Community Irrigation Projects.

Providing Soil-Testing Services to farmers

(via Soil Testing Laboratories)

Transfer of latest Agro Technologies to

farmers through Farmers Training

Programs, Farmers Field Schools, etc.

Encouraging farmers to adopt contemporary

practices such as crop substitution, varietal

replacement, use of location-specific seeds,

use of improved farm implements

Effective management of various Central /

State Government Programmes & Schemes

for Agriculture Sector

Farmers Not Computerized


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Macro-Management of Sector via policy

formulation & strategic planning and

coordinating and interacting with other

Departments like Water Resources,

Panchayat Raj, FARD, etc.

B2.Facilitatingprocessing, storage,

procurement and

sale of Agro

Products

Creation of Statewide Marketing

Infrastructure comprising of various Market

Yards, Market Committees, Purchase

Centers, Link Roads, etc. for farmers

Profit maximization for farmers by ensuring

best-possible prices for their produce and

facilitating the procurement activities of

organizations such FCI, Warehousing

Corporation, etc. at various Market Yards /

RMCs across the State

Regulation and administration of various

RMCs across the State and collection of

Market Fees, Sales Tax and other levies

from the purchasers on various transactions

taking place at the Market Yards

Farmers Not Computerized

B3. Providing

Education in the

field of Agriculture

Conducting Degree Courses (in Agriculture,

Agricultural Engineering, Fisheries, Forestry

and Home Sciences) and Post Graduate

Courses (in Veterinary Science, Bio-

Informatics, Aquaculture, Agricultural

Engineering and Computer Science) with the

Agriculture Departments support through

OUAT and its constituent Colleges.

Youth Not Computerized

i. Employee attendance, service records,

transfers, work allocation, etc. Employees Not Computerized

ii. Budget preparation & allocation,

accounting, auditing, reconciliation, etc.

State Govt. /

DepartmentNot Computerized

iii. Grievances Redressal Farmers

EmployeesNot Computerized

iv. Providing replies to Questions raised in

State Legislative Assembly

Department Not Computerized

v. Management of various Court Cases Department Not Computerized

B4. Other Processes

vi. Knowledge Management Farmers



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EXTERNAL INTERFACES WITH OTHER DEPARTMENTS & AGENCIES

B1. Assistance to Farmers

B2. Facilitating processing, storage,

procurement and sale of Agro

Products

FARD, Water Resources (Irrigation), Cooperation, Revenue, Finance,

Planning & Coordination, Forest & Environment, RD, Panchayat Raj, Labor

& Employment, Science & Technology and ST & SC Dev. Departments

External Organizations, such as GoI Agencies, Cooperatives, NGOs, etc.

International Agencies, like DFID, World Bank, etc.

ICR Research Organizations


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APPLICATIONS FOR DELIVERING SERVICES

Application

Service

Departmental CoreIntegrated

(Group)

Public Expenditure

Management System

(refer Section 3.3)

Scheme

Management System

(refer Section 3.4)

A1. Providing Farm-Inputs, Financial Assistance,

Training and other Production-Augmentation Services

A2. Facilitating processing, storage, procurement and

sale of various products of Farmers

A3. Crop-Weather Forecasting and Disaster Mitigation

Services

A4. Providing Education in the field of Agriculture

(through OUAT)

Agriculture

Information

Management System

(AIMS) 12

Knowledge

Management System(refer Section 3.4)

APPLICATIONS F OR AUTOMATING PROCESSES

Application

Service


(Group)

B1. Assistance to Farmers

B4.ii. Budget preparation & allocation, accounting,

auditing, reconciliation, etc.

Public Expenditure

Management System

(refer Section 3.3)

Scheme

Management System

(refer Section 3.4)

B2. Facilitating processing, storage, procurement and

sale of Agro Products

B3. Providing Education in the field of Agriculture

B4.vi. Knowledge Management

Agriculture

Information

Management System

(AIMS)

Knowledge

Management System

(refer Section 3.4)

12 AIMS (a system along the lines of E-Choupal) could be integrated with Public Expenditure Management System, SchemeManagement System and Knowledge Management System to automate the complete Value Chain for Agriculture Sector (Seedto Market Yard). This system could have Sub-Modules for automating processes such as formulation of schemes on basis ofbest practices & field-data, allocation & management of resources to these schemes / programs, providing various types ofassistance to Farmers (including Soil-Testing Services linked with Central Soil Database), monitoring various field-levelactivities of the Department, managing Departmental Farms, Soil Testing Labs & other field-level institutions, managingagro-products marketing infrastructure, etc. AIMS could also have a Sub-Module for automating processes pertaining toimparting of education in the field of Agriculture, including admission of candidates, imparting education and collegemanagement and can be GIS Enabled for providing Crop Weather Forecasting Services to the farmers.


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B4.i. Employee attendance, service records, transfers,

work allocation, etc.

HRMS (refer Section

3.3)

B4.iii. Grievances Redressal

Grievances

Redressal System

(refer Section 3.4)

B4.iv. Providing replies to Questions raised in State

Legislative Assembly

Assembly

Information Mgmt.

Module (refer

Section 3.3)

B4.v. Management of various Court Cases

Court Case

Monitoring System

(refer Section 3.3)


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D. Databases (Information Management)

DATABASE

Farmers Database: would contain the data pertaining to all the farmers, including the details of their land-

holdings, type of crops grown, benefits /loans availed from the Government, etc.

GIS Enabled Agro-Climatic Database: would be linked to the State GIS Database and would contain all the data

pertaining to agro-climatic zones of the State

Dealers Database: would contain the details of all the external Dealers of Agricultural Inputs, such as Seeds,

Saplings, Fertilizers, Pesticides, Machinery, etc. operating in the State

E. Phasing Plan

PHASE 1

ICT Deployment Provide computers to key Officials at HQ, Deputy Directors in Ranges, District Agriculture

Officers in charge of districts / Other District-level Officials and Soil Testing Laboratories

Extend Departmental Intranet upto Sub-Divisions

Initiate Legacy Data Entry upto Sub-Division levels

Departmental

Applications

Initiate design / procurement of AIMS, integrate it with Public Expenditure Management

System, e-Procurement & Scheme Management System, and implement at Pilot Locations.

Core Applications HRMS

Public Expenditure Management System

Integrated

Applications Scheme Management System

PHASE 2

ICT Deployment

Provide computers to selective Additional District Agriculture Officers / AAOs and at key

Field-Level Offices supplying inputs or providing services to farmers (including Department

Farms and Nurseries)

Extend Departmental Intranet to all Blocks / Gram-Panchayats

Complete entry of all Legacy Data upto Sub-Divisions

Departmental

Applications

Implement AIMS in at least key 10 Districts of the State

Core Applications Assembly Information Management Module


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Integrated

Applications Grievances Redressal System

PHASE 3

ICT Deployment

Enhance the ICT Infrastructure at Block / Gram Panchayat Levels in collaboration with

Panchayati Raj Department for JAOs, Village Agricultural Workers and other Grassroots level

functionaries to share.

Complete entry of all Legacy Data

Departmental

Applications AIMS: Integrate with Knowledge Management System and Statewide Rollout

Core Applications Court Case Monitoring System

Integrated

Applications

Knowledge Management System


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4.2 Health

The Units covered under this Sector are Directorate of Health Services, Directorate of Family Welfare, Directorate ofDrugs Control, Directorate of Indian Medicine & Homeopathy and Directorate of Medical Education & Training

A. Services

LIST OF KEY SERVICES OFFERED

1. Providing Preventive & Curative Healthcare to citizens across the State through District Hospitals, Sub-Divisional

Hospitals, Area Hospitals, CHCs, Block PHCs, PHCs, Mobile Health Units, Sub-Centers, Ayurvedic, Homoeopathy &

Unani Dispensaries and Diagnostic Centers.

2. Issue / Renewal of Licenses for operating Private Hospitals, Nursing Homes and other Medicare Institutions in Orissa

3. Supplying drugs, medicines and other medicinal commodities in required quantities and with acceptable quality to

citizens through various public/Government Health Care Institution in the State.

4. Issue / Renewal of Licenses for Chemists, Blood Banks and other sellers/suppliers of medical commodities in Orissa

5. Providing advice, medicines, vaccines and other materials to citizens under various National Health Programmes,

State Schemes and Externally Aided Projects (Implementation of these schemes, IMR Mission, Nabajyoti, DEG

Control Programs, National Health Mission)

6. Imparting Medical Education through Government Medical Colleges, Pharmacy Colleges, Nursing Colleges/Schools,

Ayurvedic Colleges and Homeopathy Colleges spread across the State.

7. Providing NOC to Private Medical Colleges, Pharmacy Colleges, Homeopathy Colleges, etc.

8. Issue / Renewal of Licenses for Manufacturers of Allopathic, Homoeopathic & Unani Drugs, Medicinal Raw-

Materials, Medicaments, Disinfectants and other Patent & Proprietary Formulations operating in Orissa

LIST OF KEY SERVICES TO BE COMPUTERIZED & DELIVERY CHANNELS

Delivery Channel

Service

Web Portal CSCServiceWindow

Current State

A1. Providing Preventive & Curative Healthcare

i. Informationon Facilities 13 available with

various Gov. Hospitals/Dispensaries

Not

Computerized

ii. Receiving requests from citizens to consult

a Doctor via the Tele-Medicine System 14

Not

Computerized

13 This information on facilities could include details of infrastructure, types of treatment available, details of doctors/staff,details of Specialty & Super-Specialty doctors available, etc. and could be provided for each Gov. Hospital/ Dispensary

14 Tele-Medicine System, which is currently operational in 3 Districts, could be extended to all remaining Districts


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iii. Processing all request-for-consultation

and fixing appointments at available times 15

Not

Computerized

iv. Electronic Retrieval of Medical Histories of

Indoor Patients treated at Govt. Hospitals 16

Not

Computerized

v. Receiving applications to acquire /renew a

License for Private Hospitals, Nursing Homes

and other Medicare Institutions

Not

Computerized

vi. Processing of submitted applications and

issue of licenses

Not

Computerized

A2. Supplying drugs, medicines and other medicinal commodities to citizens

vii. Receiving applications to acquire /renew

a License from Chemists, Blood Banks and

other sellers of medical commodities

Not

Computerized

viii. Processing of submitted applications and

issue of licenses

Not

Computerized

A3. Assistance under National Health Programmes, State Schemes and Externally Aided Projects

ix. Publicizing programmes, schemes &

projects under which assistance can be

availed and types of assistance provided

Not

Computerized

x. Electronically receiving Requests /

Applications from citizens to avail assistance

Not

Computerized

xi. Processing all Requests / Applications Not

Computerized

A4. Imparting Medical Education

xii. Electronically receiving applications for

admission in Gov. Medical Colleges, etc.

Not

Computerized

xiii. Status-Update (exam-results, progress

reports, etc.) on students of these institution

Not

Computerized

xiv. Receiving applications from Private

Medical Colleges / Institutes for issue of NOC

Not

Computerized

xv. Processing of submitted applications and

issue of NOCs

Not

Computerized

15 Citizens could be provided with the list of all available slots and then they should be able select & book the mostappropriate slot for their own consultation-session.

16 This facility could be made available on pilot-basis in select hospitals, such as Capital Hospital, Bhubaneswar


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A5. Issue / Renewal of Manufacturers Licenses

xvi. Receiving applications to acquire /renew

a Manufacturers License

Not

Computerized

xvii. Processing of submitted applications and

issue of licenses

Not

Computerized

YES NO OPTIONAL


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B. Processes

LIST OF MAIN PROCESSES

Process Description Stakeholders Current State

B1. Government

Healthcare

Infrastructure

Management of various District Hospitals,

Sub-Divisional Hospitals, Special Hospitals,

CHCs, Block PHCs, PHCs, ANM Centers,

Ayurvedic, Homoeopathy & Unani

Dispensaries, Diagnostic Centers, etc. by

providing & maintaining necessary

infrastructure, Manpower Deployment and

by handling all the other establishment

activities, including maintenance of patient

records, etc.

Providing preventive and curative

healthcare to citizens across the State via

these Hospitals and Institutions.

Issue / Renewal of Licenses to Private

Hospitals, Nursing Homes and other

Medicare Institutions

Citizens Not Computerized

B2. Inventories of

Drugs, Medicinesand Other Medicinal

Commodities at

Gov. Hospitals

Managing inventories of drugs, medicines

and other medicinal commodities at various

Gov. Hospitals, Dispensaries and Health

Centers. Providing these drugs, medicines,

etc. to the patients / citizens.

Appropriately replenishing these inventories

to ensure timely and adequate supplies

Ensuring that banned, misbranded, spurious

& adulterated drugs, irrational and sub-

therapeutic formulation are not available.

Issue / Renewal of Licenses to Chemists,

Blood Banks and other sellers/suppliers of

medical commodities

Patients

Citizens

Not Computerized

B3. National Health

Programmes, State

Schemes and

Externally Aided

Projects

Implementing and managing various

National Health Programmes in the State.

Formulating, implementing and managing

various State Schemes and Externally Aided

Projects for the Health Sector.

Citizens Not Computerized


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These include National Leprosy Elimination

Programme (NLEP), National Anti-Malaria

Programme (NAMP), National AIDS Control

Programme, Revised National Tuberculosis

Control Programme (RNTCP), National

Programme for Control of Blindness (NPCB),

National Filaria Control Programme,

National Iodine Deficiency Disorders (IDD)

Control Programme, Reproductive and Child

Health (RCH) Programme, Universal

Immunization Programme, National

Maternity Benefit Scheme, Panchabyadhi

Scheme, Orissa Health Systems

Development Project, Integrated Population

& Development (IPD) Project, etc.

B4. Imparting

Medical Education

Instituting Medical Colleges, Pharmacy

Colleges, Nursing Schools, Ayurvedic

Colleges and Homeopathy Colleges in the

State for imparting education and training

in various aspects of healthcare.

Managing all affairs of these institutions,

including formulation of curriculums,

admissions of students, placement of

lecturers, conducting exams, etc.

Issue / Renewal of Accreditations to Private

Medical Colleges, Pharmacy Colleges,

Homeopathy Colleges and other Medical

Education Institutes

Students

Citizens

Not Computerized

B5. Issue / Renewal

of Manufacturers

Licenses

Issue / Renewal of Licenses to

Manufacturers of Allopathic, Homoeopathic

& Unani Drugs, Medicinal Raw-Materials,

Medicaments, Disinfectants and other

Patent & Proprietary Formulations

Citizens

Students

Not Computerized

i. Employee attendance, service records,

transfers, work allocation, etc. Employees Not Computerized

ii. Budget preparation & allocation,

accounting, auditing, reconciliation, etc.

State Govt. /


B6. Other Processes

iii. Grievances Redressal Citizens

EmployeesNot Computerized


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iv. Providing replies to Questions raised in

State Legislative Assembly

Department Not Computerized

v. Management of various Court Cases Department Not Computerized

vi. Information Dissemination Citizens Department Website

EXTERNAL INTERFACES WITH OTHER DEPARTMENTS & AGENCIES

B1. Government Healthcare

Infrastructure

PWD, RD, Panchayati Raj, Finance Departments

Central Gov. Agencies

B2. Inventories of Drugs, Medicines

and Other Medicinal Commodities External Agencies (such as Suppliers, Pharmaceutical Companies, etc.)

B3. National Programmes, StateSchemes & Externally Aided Projects

Panchayati Raj, RD, WCD and ST & SC Dev. Departments External Agencies (such as Central Gov. Agencies, Funding Agencies, etc.)

B4. Imparting Medical Education Other Medical Institutes (such as MCI, PCI, DCI, INC, PGI, etc.)

B5. Licenses & Accreditations External Agencies, such as Drug Controller, GoI, MCI, PCI, DCI, etc.


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APPLICATIONS FOR DELIVERING SERVICES

Application

Service


(Group)

A1. Providing Preventive & Curative HealthcareHRMS (refer Section

3.3)

A2. Supplying drugs, medicines and other medicinal

commodities to citizens

A5. Issue / Renewal of Manufacturers Licenses

e-Procurement(refer Section 3.3)

A3. Assistance under National Health Programmes,

State Schemes and Externally Aided Projects

Scheme

Management System

(refer Section 3.4)

A4. Imparting Medical Education

Integrated

Healthcare

Management System

(IHMS) 17

APPLICATIONS F OR AUTOMATING PROCESSES

Application

Service


(Group)

B1. Government Healthcare Infrastructure

B6.i. Employee attendance, service records, transfers,

work allocation, etc.

Integrated

Healthcare

Management System

(IHMS)

HRMS (refer Section

3.3)

17 IHMS (integrated with State-level Applications such as HRMS, e-Procurement and Scheme Management System) would helpin management of complete Healthcare Infrastructure of Orissa, in manpower deployment, in procurement & distribution ofmedical commodities and in management of various Schemes. IHMS could also have sub-modules such as College ManagementSystem, Hospital Management System, Patients Information System, etc. for automating various field-level processes.


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B2. Inventories of Drugs, Medicines and Other Medicinal

Commodities at Gov. Hospitals

B5. Issue / Renewal of Manufacturers Licenses

e-Procurement

(refer Section 3.3)

B3. National Health Programmes, State Schemes and

Externally Aided Projects

Scheme

Management System

(refer Section 3.4)

B4. Imparting Medical Education

B6.ii. Budget preparation & allocation, accounting,

auditing, reconciliation, etc.

Public Expenditure

Management System

(refer Section 3.3)

B6.iii. Grievances Redressal

Grievances

Redressal System

(refer Section 3.4)

B6.iv. Providing replies to Questions raised in State

Legislative Assembly

Assembly

Information Mgmt.

Module (refer

Section 3.3)

B6.v. Management of various Court Cases

Court Case

Monitoring System

(refer Section 3.3)


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D. Databases (Information Management)

DATABASE

Patients Database: would contain data and records of all patients treated in various Government Hospitals,

Dispensaries and Camps

Doctors Database: would contain the data and records of all the Doctors of the State, including those working in

non-Government Hospitals & Institutions)

Infrastructure Database: would contain details of all the Gov. Healthcare Institutions, including the facilities

available at each location

Schemes Database: would contain data from various National Health Programmes, State Schemes and Externally

Aided Projects, including the details of beneficiaries

Drugs & Medicines Database: would contain details of drugs, medicines and other consumables being used in Govt.

Hospitals & Healthcare Institutions and their inventories)

E. Phasing Plan

PHASE 1

ICT Deployment

Provide computers to all DMOs and in all Distr ict Hospitals

Extend Departmental Intranet to all Districts

Initiate Legacy Data Entry at District levels

Departmental

Applications

Integrated Healthcare Management System (IHMS): initiate design / procurement and

implement at Pilot Locations

Core Applications HRMS

Public Expenditure Management System

Integrated

Applications Grievances Redressal System

PHASE 2

ICT Deployment

Provide computers to all ADMOs, Sub-Division