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Strategic Risk Management: A Case Study with Maple Leaf Foods James Ireland Senior Director, Risk Management Maple Leaf Foods Lorne Hamilton Regional Director Reval

Strategic Risk Management: A Case Study with Maple Leaf Foods

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Page 1: Strategic Risk Management: A Case Study with Maple Leaf Foods

Strategic Risk Management: A Case Study with Maple Leaf Foods James Ireland Senior Director, Risk Management Maple Leaf Foods

Lorne Hamilton Regional Director Reval

Page 2: Strategic Risk Management: A Case Study with Maple Leaf Foods

Agenda

• Framework for Best Practice Risk Management Policies

• Exposure Identification, Evaluation & Measurement

• Education, Communication, Validation • Measuring Your Success

Page 3: Strategic Risk Management: A Case Study with Maple Leaf Foods

Framework for Best Practice Risk Policies • Purpose and Value of a Risk

Management Policy • Components of an Effective Risk

Management Policy • Critical Success Factors in Developing

and Implementing a Risk Management Policy

Page 4: Strategic Risk Management: A Case Study with Maple Leaf Foods

Improving risk management policies is high on corporates list of priorities

Areas where treasurers see the greatest scope for development and improvement can be divided into cash management and risk management.

Source: PwC’s Global Treasury Survey 2010

Most Promising Developments in Treasury

Weather derivativesOther

OutsourcingAdditional Regulations

WebservicesIFRS – US GAAP convergence

Innovative financial solutionsBank industry consolidation

ERMSupply chain financing

Commodity risk managementPartnering with the business

Global bankingShared service centers

SEPACredit risk management tools

New technology/systemsPayment factories

SWIFT connectivityIn-house banking

Improving risk management policiesWorking capital management

Bank relationship managementCash forecasting

Page 5: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk Management Policy …

• Sets Strategic Principles defining – How risk is to be managed (Philosophy) – Which risks the company will be exposed to (Appetite) – The maximum amount of risk the company can be exposed to given its business

performance objectives and financial circumstance (Capacity) – The amount of risk it is willing to be exposed to (Tolerance) – An observable target (Objective)

• Delegates responsibilities and accountabilities for risk and risk management execution

• Defines the Risk Management Process – Measure, Manage, Monitor • Defines acceptable Risk Management Practices – Tool Box • Integrates into the overall Internal Control Framework

Page 6: Strategic Risk Management: A Case Study with Maple Leaf Foods

Strategic Principles Hierarchy

Philosophy

Appetite

Capacity

Tolerance

Objective

Page 7: Strategic Risk Management: A Case Study with Maple Leaf Foods

Each layer in a Risk Management Policy reduces the variability of expected outcomes

Unhedged Exposure

ILLUSTRATIONP

roba

bilit

y

Outcome

RiskCapacity

RiskTolerance

HedgeObjective

Page 8: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk Management Policies Delegate Responsibility and Accountability and Set Reporting Expectations

Board

Treasurer CFO CRO

Treasury

Business Unit

Business Unit

Business Unit

Del

egat

ion

Rep

ortin

g

Accountability for execution and results may lie with: • Treasury if business

risks are pooled • Business Units in a

decentralized model • Combination of the two

in hybrid models

Page 9: Strategic Risk Management: A Case Study with Maple Leaf Foods

Different audiences require different detail on the execution of a policy Performance Measurement & Reporting

To Treasurer/CFO: Transactions, Exposure variance, Market intelligence Hedge accounting results, Risk Measures, Sensitivity analysis

To Board: Valuations, Exposure summary, Hedge coverage ratios, Residual risk Actual vs. expected results, Policy compliance

To Treasury: Exposures, Transactions, Forecasts, Budgets Hedge Positions

Page 10: Strategic Risk Management: A Case Study with Maple Leaf Foods

Process Supports Business and Risk Objectives

Risk Appetite and Objective

Measure • Exposure Identification • Exposure Data Gathering

Manage • Risk Assessment • Risk Strategy • Trade Execution • Trade Processing

Monitor • Management Reporting • Financial Reporting

Business Mission, Goals and Objectives

Accountability Roles and Responsibilities

Policy and Procedures Technology

Page 11: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk Management Tool Box

Physical Contracts

Fixed Price

Floating Price

Embedded Derivatives

Term to Maturity

Derivative Contracts

Exchange Traded

Over-the-Counter

Futures, Forwards, Swaps

Vanilla Options

Exotic Options

Term to Maturity

Hedge Strategies

Match Hedge and Exposure

Calendar Spreads, Curve Risk

Basis Risk

Cross Commodity, Cross Currency

Hedging

Leverage

Risk Measures and Limits

Outright Exposures

Stress Tests, Sensitivities,

Deltas

Single Factor Probability

Measures (VAR, EAR, CFAR)

Multi-Factor Probability

Measures (VAR, EAR, CFAR)

Eligible Counterparties

Physical Suppliers

Banking Partners

ISDA Requirements

Credit Risk

Page 12: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk Management Policy must integrate with Internal Control Framework

• Ensure that risk management activities are being carried out and without adding new risks

• Detective controls Trade documentation Reconciliations Reporting Accounting/Audit

• Preventive controls Segregation of Duties Limits Systems - STP

Risk Assessment

Control Environment

Control Activities

Information & Communication

Monitoring

Control Framework

Page 13: Strategic Risk Management: A Case Study with Maple Leaf Foods

The segregation of duties is key to a policy’s success

Exposure Data

Gathering

Trade Approval & Execution

Position Management

Risk Management

Confirmation & Settlement

Accounting& Reporting

Front Office Middle Office Back Office • Collect and analyze exposure data • Recommend hedging strategies

to management • Monitor currency markets and news

and share insight • Determine hedges to execute • Execute approved hedge

transactions • Designate hedges for hedge

accounting and prepare hedge documentation

• Manage banking relationships

• Record and track trades • Monitor trade settlement requirements • Monitor derivative positions versus

limits and reconcile issues • Prepare management reports (e.g. ,

mark to market, position, performance) • Perform position analyses (e.g. stress

testing) • Manage counterparty and operational

risk

• Confirm trades with banks • Perform trade settlement function • Perform hedge effectiveness

assessment • Support accounting in preparing journal

entries • Review general ledger balances • Prepare appropriate external

reporting disclosures

Page 14: Strategic Risk Management: A Case Study with Maple Leaf Foods

A Robust Risk Management Policy provides the who, what, when and how for treasury

A risk policy can be viewed as providing an effective control framework around:

WHO • Trades • Approves • Monitors • Reports • Counterparty WHAT

• Exposures • Objectives • Strategy • Instruments • Benchmarks • Reports

WHEN • Decisions • Trading • Settlements • Communication

HOW • Objectives • Trading • Risk Analysis • Accounting • Valuation

Page 15: Strategic Risk Management: A Case Study with Maple Leaf Foods

What Risks do Policies Manage? • Policies are commonly developed to manage external risk - uncertainty due to

factors external to a company – Market risks: FX, IR, Commodity – Counterparty, Credit and Liquidity Risk

• Internal risk – risk of loss due to factors internal to a company - are often easier to affect – Operational Risk, Model Risk – Unauthorized activities, employee fraud, human error

• While we focus on the impact of external risks, the largest risk management failures are related to internal factors. As Risk Managers we need to be familiar with the lessons of – Metallegesellschaft AG, P&G vs Banker Trust, Orange County, Barings Bank

PLC, Long-term Capital Management (LTMC), Enron, Worldcom • Despite these pre-millennial lessons we continue to see similar failures.

Notable in the last 5 years: – Financial Crisis, European Debt Crisis, Jerome Kerviel (Societe Generale), MF

Global, JP Morgan’s London Whale

Page 16: Strategic Risk Management: A Case Study with Maple Leaf Foods

A well defined and implemented policy adds significant value to the business • Disaster avoidance:

• Front-page risk • Financial risk

• Regulatory:

• Sarbanes-Oxley • SEC • Board of Directors • Shareholders • Hedge Accounting / Auditors

Page 17: Strategic Risk Management: A Case Study with Maple Leaf Foods

Critical Success Factors • Take the time to put a solid infrastructure/risk management policy

framework in place – Establish a Risk Oversight Committee – Hire personnel with requisite skills/knowledge and/or outsource – Acquire appropriate systems/data

• Develop Strategic Principles (Philosophy, Appetite, Capacity, Tolerance, Objectives) for Risk Management

– Manage by objectives – otherwise how will you know if you were successful • Clearly delegate accountability for performance of Risk

Management objectives • Select the correct tools for your organization • Integrate Risk Management into your Internal Control Framework Remember • Don’t file your risk management policy away • Communicate!!!

Page 18: Strategic Risk Management: A Case Study with Maple Leaf Foods

Exposure Identification, Evaluation and Measurement • Definition of Risk • Types of Risks • Risk Measurement • Risk Assessment Process

Page 19: Strategic Risk Management: A Case Study with Maple Leaf Foods

How do you define risk? • Exposure to uncertainty/variance to possible outcomes • Typically viewed as potential for a negative impact • Anything that impacts the ability to meet business

objectives/strategy Pr

obab

ility

of O

utco

me

Possible Outcomes

Variance Below Expected(Potential Negative Return)

ExpectedOutcome

Variance Above Expected (Potential Positive Return)

Risk management is a process to identify, assess and manage risks to bring them to within acceptable levels

Page 20: Strategic Risk Management: A Case Study with Maple Leaf Foods

There are many different types of financial risk

Financial Risks

Financial Risk:

“Changes in financial market rates or

variability impacts the Company’s ability to

achieve its objectives.”

Page 21: Strategic Risk Management: A Case Study with Maple Leaf Foods

Foreign Currency Exposures

Cash Collection

Transaction exposure (Forecast)

Translation exposure (BS and P&L)

Transaction exposure (Committed)

Product Shipped (sale and receivable

recorded)

Product Order (firm

commitment)

Annual Plan Set/Product Prices Set

Financial Forecasting

Long-term

Business Planning

Earnings Impact (AR/AP) Cash flow impact;

Impact vs. budget or prior yr.

Economic Exposure

Page 22: Strategic Risk Management: A Case Study with Maple Leaf Foods

Interest Rate Exposures Volatility in interest rates can have substantial impact to: • Balance Sheet

– Value of financial assets/liabilities: • Fixed rate investments • Fixed rate debt/refinancing • PV of pension liabilities

– Equity value • Income Statement or Cash Flow

– Interest expense (variable) – Interest income – reinvestment risk of cash investments – Refinancing/rollover risk of debt

Page 23: Strategic Risk Management: A Case Study with Maple Leaf Foods

Commodity/Energy Exposures Primary Categories • Direct Exposures (visible)

– Inputs to production/COGS – Energy consumed in service/production

• Indirect Exposures (less visible) – Embedded product components – Surcharges, e.g. fuel price surchage

• Basis Risk – Underlying commodity price vs. your final cost

Page 24: Strategic Risk Management: A Case Study with Maple Leaf Foods

Credit/Counterparty Exposures • Credit risk – risk that the issuer/counterparty to an obligation may default, or will be unable

to make timely payments on the obligation – Investors are more concerned with changes in the perceived credit risk of an

issuer/counterparty since this impacts the valuation of their investment through the adjustment of the credit spread

Situation Risk Metrics

Fixed Income Investment Risk of default on principal/interest payments Yield spread to risk-free rate

Bank Relationship Risk to cash balances, or performance on credit facility

Credit rating, bond yield spread, or credit-default swap (CDS)

Derivative Counterparty Risk of default on obligation Potential future exposure (PFE)

Account Receivable Risk of customer pmt. default Aging of receivable, credit profile of customer

Supplier Ability to perform as needed Credit rating, yield spreads, profile of supplier

Page 25: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk management must adapt and consider new information and risks

49.7%

58.4%

22.0%

32.8%

24.0%

36.5%

17.6%

17.6%

41.6%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

After Crisis

During Crisis

Before Crisis

High Medium Low

Importance of Counterparty Risk Management

44.6

%42

.4%

50.9

%

9.4%

10.3

%

6.9%

6.1%

6.1%

3.6%

23.0

%23

.7%

10.5

%

10.6

%11

.6%

22.1

%

6.3%

5.9%

5.9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

After Crisis

During Crisis

Before Crisis

Published Ratings Equity Prices Bond Yield CDS Spreads Not Monitored Other

Approach to Counterparty Risk Management

• Counterparty risk has become more important • Treasurers looking beyond published credit ratings • Approach to counterparty risk measurement more sophisticated

Page 26: Strategic Risk Management: A Case Study with Maple Leaf Foods

Identifying and collecting exposures is the hardest part • Rely on existing resources (sales forecasts, payroll budgets, historical AP/AR, procurement estimates)

• Decentralize input with review/approval process to clean data

• Update on business cycle and not treasury cycle (quarterly sales updates or other timeframes that are in line with the business environment)

• Record history and compare actual vs. expected. Feed into hedge policy targets and internal feedback to operations

• Look for offsets to identify net exposures

Page 27: Strategic Risk Management: A Case Study with Maple Leaf Foods

A hedging strategy must consider the effects of time • Target Hedge Ratios

– Layer over time – Top-up

• Hedge Duration Horizon – FX/Commodity

– 1 to 3 years or life of program – Interest rate

– Life of debt instrument – Business/risks change over time

• What are Company and Stakeholder Objectives

Page 28: Strategic Risk Management: A Case Study with Maple Leaf Foods

There are many tools and models to evaluate risk Risk measurement methodologies range from the simple to more complex. The methodology used is directly linked to your situation and your risk management group’s available tools.

Stress-Test/ Scenario Analysis

Data and Modeling Requirements

Valu

e

Static Forecast

Historical Simulation

Monte Carlo Simulation (VaR/CFaR/EaR)

Page 29: Strategic Risk Management: A Case Study with Maple Leaf Foods

Scenario Analysis/Stress Testing is a very common approach

• Simple – Linear – Focus on likely events and

extreme scenarios – View stress points, e.g.

financial distress levels or risks to budgets

• Pros – – Visibility to basic assumptions – View alternative paths/pain

points – No forecast/probabilities – View pre-hedging (inherent

risk) and post-hedging (residual risk)

• Cons – – Don’t know what may occur -

may underestimate risks

Exposure to US$ per Foreign CurrencyExchange Rate

(-) U

S$ E

quiv

alen

t Rev

enue

(+)

Scenario AnalysisUS$ Equivalent Revenue

US$ Appreciates /Foreign Currency Depreicates

US$ Depreciates /Foreign Currency Appreciates

Illustration

“Scenarios enable you to think about possible outcomes in a systematic fashion – if you’re wrong on your forecasts, then what are the consequences?” R.Bookstaber

Page 30: Strategic Risk Management: A Case Study with Maple Leaf Foods

Is Value-at-Risk the right tool for you?

• Value-at-Risk (VaR) – Summarizes total risk in a

portfolio of financial assets/liabilities, e.g. “how bad can things get”

– Focused on valuations

• Pros – – Visibility to many alternative

paths and extreme situations – Single number ($-value)

• Cons – – Short-term focused – Other limitations

OutcomePr

obab

ility

VaRAt 95% C.I.

5% Risk

Expected V

alue

VaR estimates the probability that a given loss might occur. For example, 95% confident that will not lose more than $10M over next 1-day horizon, or 5% chance of losing more.

Page 31: Strategic Risk Management: A Case Study with Maple Leaf Foods

Cash Flow at Risk and Earnings at Risk may be a better model for most businesses

• Similar to VaR, but focuses on cash flows or earnings over a longer period of time

– More relevant for the corporate risk manager

• Answers question: how large deviation b/w planned cash- and actual cash-flow could be

• CFaR measures the cash that would be paid or received with X% certainty over a given time period, for example:

– 95% confident that cash expense, e.g. due to commodity prices, will not exceed $300M over next 6-months.

$200M

Prob

abili

ty

CFaRAt 95% C.I.

5% Risk

Expected E

xpense

$300M $100M

Potential Worse-Case Variance to Expense

Cas

h Fl

ow

Time

6-Months

12-Months

Cash Flow

At R

isk vs.

Expected

Minimum Level

Page 32: Strategic Risk Management: A Case Study with Maple Leaf Foods

Using Models has Pros and Cons Cons/Limitations - • Function of:

– Time – Confidence level

• Assumes a normal market – Perfect competition assumptions

may be violated – Financial returns are typically

skewed, e.g. fat tails – Cross asset correlations jump

towards 1 under crisis situations • Risk of “false precision” • Times change; we live in a

random world

Pros/Benefits - Adds objectivity to analysis

process and decisions See many possible paths View pain points (risk tolerance

level) View trend in risk metrics Can be employed before and

after hedging to see risk reduction

Models are just tools. Which model is best for you depends on what you’re trying to measure; you may need a combination of models.

Page 33: Strategic Risk Management: A Case Study with Maple Leaf Foods

You must create a process for assessing Risk

Understand Current

Exposures

Develop Process

Evaluate Exposures

Key Activities • Define financial risk

exposures • Define metrics for each

exposure type • Formulate initial view as to

nature and magnitude of each exposure type

• Perform initial analysis of how exposures impact objectives

Key Activities • Stress test exposure

forecast • Reconcile actual to

expected results • Model expected variability

based on history • Review exposures

regularly, e.g. quarterly

Key Activities • Design exposure data

gathering process • Develop information sources Use business units Sales forecasts Purchase history

• Assign accountability Regular updates Monitor expected forecast

slippage

Build risk identification process into business planning process.

Page 34: Strategic Risk Management: A Case Study with Maple Leaf Foods

How do you measure success?

• Hedge performance measurements:

Page 35: Strategic Risk Management: A Case Study with Maple Leaf Foods

Critical Success Factors • Leading companies look at risk systematically • They know what their risks are/understand their exposures • The evaluate risk both discretely and on a portfolio basis • They have a robust process in place to identify and assess

risks • Risks are well understood and communicated throughout

the organization using dashboard or other standard reports • Assign accountability for exposure identification & updates

– Forecast accuracy – Updates to forecast – Reconcilement to actual results

Page 36: Strategic Risk Management: A Case Study with Maple Leaf Foods

Case Study: Maple Leaf Foods

• Building a strong risk management framework and culture is an evolutionary process.

• The foundation is a strong policy framework that: – Sets strategic principles – Assigns accountability – Defines the risk management tool box

• The principles must then be consistently applied in a manner that encourages the adoption of more robust risk measurement practices and hedge design.

Page 37: Strategic Risk Management: A Case Study with Maple Leaf Foods

Strategic Principles Hierarchy

Philosophy

Appetite

Capacity

Tolerance

Objective

Risk will be managed first by cost pass-through to customers and, where that is not possible, using

appropriate physical and derivative contracts.

Risk must not exceed the levels needed to support planned activities. Risk Management activities will

not increase exposure beyond those levels or reverse the direction of those exposures.

Losses cannot threaten solvency and longer term corporate targets.

Limit the probability/size of losses to “reasonable” levels while maintaining participation in favourable market moves (to meet/exceed annual budget and

bonus performance targets).

Ensure that costs/revenue do not exceed/fall short of “X” with probability “Y”.

Page 38: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk Management Policies Delegate Responsibility and Accountability and Set Reporting Expectations

Del

egat

ion

Rep

ortin

g

Board

Treasury

Business Unit

IR, FX Back/Middle Office Market Risk Policy Credit Risk Policy

Ag Commodities

Risk Management Committee CEO, CFO, Treasurer, VP Commodity Risk

CEO

CFO Chief Food

Safety Officer

Inte

rnal

Aud

it

Chief Human Resource

Officer

Food Safety Human Resources

Internal Controls

Com

plia

nce

Other Commodities

Counterparty Risk

Page 39: Strategic Risk Management: A Case Study with Maple Leaf Foods

Risk Management Tool Box

Physical Contracts

Fixed Price

Floating Price

Embedded Derivatives

Term to Maturity <12M

Derivative Contracts

Exchange Traded

Over-the-Counter

Futures, Forwards, Swaps

Vanilla Options

Exotic Options

Term to Maturity <12M

Hedge Strategies

Match Hedge and Exposure

Calendar Spreads, Curve Risk

Basis Risk

Cross Commodity, Cross Currency

Hedging

Leverage

Risk Measures and Limits

Outright Exposures

Stress Tests, Sensitivities,

Deltas

Single Factor Probability

Measures (VAR, EAR)

Multi-Factor Probability

Measures (VAR, EAR, CFAR)

Eligible Counterparties

Physical Suppliers

Banking Partners

ISDA Requirements

Credit Risk

Page 40: Strategic Risk Management: A Case Study with Maple Leaf Foods

Execution Challenges • Exposure Reporting

– Risk Management programs require frequent and accurate updates of both committed exposures and changes to forecast exposures.

– In most cases, Treasury must rely on Business Unit Finance and Planning processes which are geared to external financial reporting and budgeting timelines.

– Ensure that people understand why they are reporting exposures – you could be in for a surprise!

• Introducing the concepts of Risk Tolerance and Risk Based Targets – Getting Business Units to express a risk tolerance around budget/current prices, measuring

market volatility and hedging to stay below a fixed probability of exceeding that risk tolerance are the three most effective steps to improve the consistency and performance of a risk management program.

• Risk Identification – Hedging committed exposure versus anticipated/budgeted exposures – Dealing with seasonal event risks – Dealing with the structure of input and output markets

Page 41: Strategic Risk Management: A Case Study with Maple Leaf Foods

Beat “Better-than-Budget”

Page 42: Strategic Risk Management: A Case Study with Maple Leaf Foods

When is an Exposure a Risk? • Hedging the FX risk of a known future foreign currency cash flow is

straight forward. Hedging anticipated flows is more complex. • If the future price of the anticipated flow changes with the exchange

rate, there is no FX risk until contract is finalized. Hedging by selling the foreign currency forward at the anticipated stage increases risk and generally reverses its direction.

• Looking back at our Strategic Risk Principles, this form of hedging is not allowed!

• However, if we can demonstrate that the impact of exchange rate changes cannot be passed on to the customer/supplier, hedging anticipated exposures should be part of our risk management program.

• It’s never that simple: – A common view of the impact of Gate Price Tariff systems, is

that purchaser’s bargain with suppliers over the landed foreign currency price of goods fixed at the Gate Price Level) and that the seller is exposed to all FX risk (Top Slide)

– However, if we assume that purchaser’s bargain over prices in the supplier’s domestic market, contracted prices will reflect the supply and demand conditions in the supplier’s market and the FX rate at the time of sale (Bottom Slide)

• In the former case hedging is required, in the latter it isn’t!

Page 43: Strategic Risk Management: A Case Study with Maple Leaf Foods

Seasonal and Market Factors • Seasonal and Market factors must be taken account of in the execution of your risk

management strategies. Largely this is an issue of identifying peak periods of risk throughout the year. These are not risks easily captured in VAR, EAR, CFAR models but are treated easily through historical simulation and scenario analysis.

• Commodity exposures are subject to strong seasonal trends and event risks and may

influence the timing and types of hedges employed – Natural Gas prices are dominated by residential heating demand peaking demonstrating

price peak in Dec/Jan and volatility spikes in Feb/Jul. – Lean hog prices demonstrate strong summer seasonal peaks corresponding to the North

American peak demand. – Wheat prices are subject to weather risk which is generally realized over the coarse of June

through July.

• Market structure will also influence hedge structure and term to maturity – Can customers set the pace and size of pricing increases in the market? – Are there a limited number of competitors in the market? Do I need to be aware of how my

competitors hedge programs are performing? – In a highly competitive market (many buyers and sellers), this is likely to be less of an issue.

Page 44: Strategic Risk Management: A Case Study with Maple Leaf Foods

Questions? Reval is a leading, global Software-as-a-Service (SaaS) provider of comprehensive and integrated Treasury and Risk Management (TRM) solutions. Our cloud-based software and related offerings enable enterprises to better manage cash, liquidity and financial risk, and includes specialized capabilities to account for and report on complex financial instruments and hedging activities. The scope and timeliness of the data and analytics we provide allow chief financial officers, treasurers and finance managers to operate more confidently in an increasingly complex and volatile global business environment. Using Reval, companies can optimize treasury and risk management activities across the enterprise for greater operational efficiency, security, control and compliance. Founded in 1999, Reval is headquartered in New York with regional centers across North America, EMEA and Asia Pacific. For more information, please visit www.reval.com or contact [email protected].

For more information, contact:

Lorne Hamilton, Regional Sales Director, Reval

416.622.2338

[email protected]

James Ireland, Senior Director Risk Management, Maple Leaf Foods

416.926.7089

[email protected]