Strategic Plan2005 - 2010

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Introduction

Established in 1935, Resthaven Incorporated is an aged care

community service of the Uniting Church in Australia.

The Strategic Plan 2005 - 2010 sets parameters for the direction of the

organisation over the next five years.

Four Key Areas define objectives and action plans that remain dynamic in

nature. Additional objectives and action plans will evolve under the four

Key Areas over the five year period. The Resthaven Board will regularly

monitor progress in the Key Areas.

The strategic planning process involved research and consultation involving

the Resthaven Board, Executive staff and Program Managers. It builds on

previous strategic planning.

A mid-term review of the Strategic Plan will be undertaken in late 2008.

The overall plan will be fully reviewed triennially by the Board.

Geoffrey B Bean

President,

Resthaven Board

July 2005

Contents2

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Introduction

Mission, Vision, Values

Key Areas

Key Area 1

Key Area 2

Key Area 3

Key Area 4

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Resthaven Incorporated

The Strategic Plan has been developed to cover a five-year period.

Our VisionResthaven aims to be highly respected through the delivery

of responsive, flexible, innovative and effective services.

Our Mission Resthaven strives to serve older people, responding to their

needs through provision of quality services.

Our Values Resthaven:

• respects the privacy and dignity of individuals• encourages self-reliance and independence• fosters family relationships and community involvement• promotes safety and quality of life • advocates for older people• values integrity and openness • strives for excellence and continuous improvement

Key Areas1. Attract and maintain quality staff.

2. Maximise quality service standards and quality

of life outcomes across the organisation.

�. Undertake organisational growth in a planned

and considered manner.

4. Implement Service Development and Best

Practice.

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Key Area 1

Attract and maintain quality staff

Objectives

1. Introduce competency-based framework in staff training programs.

2. Establish workforce supply strategies.

3. Develop HR Risk Management Systems.

4. Maintain a Managerial Development Program.

5. Develop Improved Information Technology Support Systems.

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Key Area 2Maximise quality service standards and quality of life outcomes across the organisation.

Objectives

1. Review business and service systems in

priority areas to improve service efficiency and

outcomes.

2. Implement positive aspects of ageing and

effective communication

3. Achieve external accreditation of all service

programs.

4. Develop and introduce strategies to manage

key risk areas.

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Key Area �

Undertake organisational growth in a planned and considered manner

Objectives

1. Achieve effectively managed organisational

growth.

2. Review the Master Plan for Capital

Redevelopment and monitor implementation

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Key Area 4

Implement Service Development and Best Practice

Objectives

1. Maintain a service development and best

practice focus within Resthaven.

2. Further encourage models of service delivery

that emphasise individual wellbeing and

optimise lifestyle options.

3. Establish and maintain an understanding of

local communities of interest and emerging

needs of the elderly within these communities.

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An aged care community service of the Uniting Church in Australia.

Established in 19�5

© Resthaven Incorporated 2005

First published July 2002

Second Edition July 2005

DTP: Publications/Strategic Plan/Strategic Plan Update 2005.indd

HEAD OFFICE43 Marlborough Street

Malvern, South Australia 5061

Tel: 08 8373 0211

Fax: 08 8373 0976

email:headoffice@resthaven.asn.au

www.resthaven.asn.au

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