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Strategic Plan July 2015 to June 2020
Mission and vision 3
Strategic directions 4
Objectives 4
Regulation 7
Management of food safety incidents 8
Reputation 8
Advice and support 11
Participation 12
Finance 12
Governance and business systems 14
People 15
Content
3
About usWith a sustained reputation for safety and quality, Victorian dairy products are enjoyed by both Australian and overseas consumers. Dairy Food Safety Victoria (DFSV) is the statutory authority responsible for regulating the Victorian dairy industry to safeguard public health – implementing a robust regulatory framework which underpins market access and the growth of the dairy industry.
As a statutory authority Dairy Food Safety Victoria is accountable to the Victorian Government, through the Minister for Agriculture, for fulfilling its statutory responsibilities in line with government policy and within an appropriate governance framework.
Dairy Food Safety Victoria licenses all dairy businesses operating in Victoria; approving and auditing compliance with food safety programs to ensure state legislation and nationally agreed standards are maintained.
The Victorian dairy industry is an important contributor to the National and State economies. Dairy is Australia’s fourth largest and Victoria’s second largest export. Victoria dominates the industry in Australia, with the majority of Australian dairy farms located in Victoria, producing more than 65 per cent of Australia’s milk and accounting for most of its dairy exports.
Dairy Food Safety Victoria has more than 4600 licensees and over the course of a year conducts two audits of each manufacturing business, covering food safety requirements for both domestic and export markets. Through arrangements with contract auditors, more than 2000 farms are also audited each year.
Dairy Food Safety Victoria operates on the basis of risk assessment and management, applying minimum effective regulation to achieve safe food outcomes and providing additional services to support the development of industry competence and a continued supply of safe dairy food.
Vision Product safety and integrity locally and globally for Victoria’s dairy industry
Mission To independently regulate dairy food safety
Our strategic planThis plan outlines DFSV’s strategic directions and objectives for the period 2015–20. The plan has been developed in consultation with key stakeholders and takes into account the views of the dairy industry and consideration of the current food safety and health policy environments.
The key areas of focus are: ensuring industry compliance with regulatory requirements through an efficient and effective licensing system and provision of advice and support to licensees; representing the interests of the Victorian dairy industry in the broader food regulatory system; timely and appropriate management of food safety incidents to protect public health; increasing the knowledge and skills of DFSV; and maintaining financial stability and effective and efficient governance and business systems.
The plan describes the strategies for achieving these objectives and the performance indicators to measure success which, along with more detailed indicators, will be reported against each year in DFSV’s annual report.
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Over the next five years Dairy Food Safety Victoria will focus its efforts on:
• increasingtheeffectivenessofcomplianceactivitiesonthosebusinessesjudgedasa medium to high food safety risk
• strengtheningcollaborationwithregulatorypartnersatVictorian,interstate,nationaland international levels, to achieve product safety, integrity and maintain market access for Victoria’s dairy industry
• minimisingtheregulatoryburdenondairybusinesses,withoutcompromising public health
• investingintraininganddevelopmentofourstafftoincreasetheconsistencyand quality of our work
• delegatingmoreresponsibilitytoourstafftoenablethemtomakehigh-quality, quick decisions and contribute to greater operational efficiencies
• improvingthewayourproceduresarecommunicatedtoindustry,andincreasingthe transparency of decisions
• undertakingcomprehensivetestingofemergencyproceduresandprotocolsformanaging food safety incidents
• maintainingorganisationalflexibilitytorespondtochangesintheregulatoryanddairy food industry context
• retaininganagreedlevelofearningssothatwecontinuetooperatewithfinancialstability.
Our strategic directions
RegulationTo maintain industry compliance with DFSV regulatory requirements.
Management of food safety incidentsTo protect public health through rapid and appropriate management of food safety incidents.
ReputationTo be seen as a fair and effective regulator by all stakeholders.
Advice and supportTo provide existing licensees and new market entrants with useful, credible advice, supporting them to meet dairy food regulatory requirements.
To increase the knowledge base of DFSV to support our regulatory decision making.
ParticipationTo participate in the food regulatory system to ensure the interests of Victoria and the Victorian dairy industry are represented.
FinanceTo be financially stable and responsible.
Governance and business systemsTo maintain effective and efficient governance and business systems.
PeopleTo have staff with an appropriate level of technical and interpersonal skills who are empowered to undertake their role, and exercise their authority with confidence.
Our objectives
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What we will do:
Strategies Timeframe
1. Maintain the licensing system for dairy businesses in accordance with the Dairy Act 2000.
2015–2020
2. Monitor manufacturers and farms for compliance with food safety regulations.
2015–2020
3. Approve food safety programs. 2015–2020
4.Conductenforcementactivitiesfornon-compliantlicensees. 2015–2020
5. Implement the recommendations from the low risk business review, to reduce the regulatory burden on low risk licensees.
2015–2017
6. Review monitoring approaches for high risk manufacturers to identify opportunities to streamline and increase effectiveness, and respond to findings.
2015–2016
7. Develop guidance materials for new licensees, streamlined for each licence type, to assist licensees comply with regulations.
2015–2016
8. Communicate how DFSV applies regulation to dairy businesses to improve transparency in decision making.
2015–2016
Our regulation objective To maintain industry compliance with DFSV regulatory requirements
How we will measure our performance:
Success Performance indicator Basis for comparison
No foodborne illness outbreaks are attributed to Victorian dairy products
% change and number of foodborne illness outbreaks
Target: zero
Industry compliance with regulatory requirements
% and number of licensees subject to compliance enforcement actions. Reported by enforcement action type
Trends over time
% and number of licensees where at least one of their dairy products was found tohaveanon-compliantcontaminant. Reported by category
a) pathogen b) chemical c) physical
Trends over time
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How we will measure our performance:
Success Performance indicator Basis for comparison
Timely and proportionate response to food safety incidents
Qualitative evaluation using external stakeholder feedback
Qualitative evaluation using resultsofinternalpost-incident debrief
What we will do:
Strategies Timeframe
1. Undertake rapid food safety risk assessments when required. 2015–2020
2. Investigate and manage efficiently and effectively incidents and consumer complaints.
2015–2020
3. Test DFSV emergency preparedness and participate in industry emergency exercises, to ensure DFSV can quickly and effectively respond to food safety incidents.
2015–2016
4. Review the results of emergency preparedness exercises and maintain emergencyresponseplanssothattheyreflectbestpractice.
2015–2020
How we will measure our performance:
Success Performance indicator Basis for comparison
High stakeholder confidence in DFSV’s ability to deliver on its regulatory obligations
Qualitative evaluation using stakeholder feedback% and number of surveyed licensees with high level of confidence in DFSV’s ability to deliver on its regulatory obligations
Trends over time
High proportion of external recipients of communications satisfied with the quality of communications that they received
% and number of sampled external audience members who are satisfied with the quality of communications they received
Trends over time
What we will do:
Strategies Timeframe
1. Verify audit practice of all auditors, annually. 2015–2020
2. Monitor and respond to changes in the regulatory environment, dairy industry growth and new markets.
2015–2020
3. Enhance the authorised officer training program. 2016–2017
4. Maintain and implement the DFSV communications strategy. 2015–2020
5. Improve engagement with industry on strategic issues. 2015–2020
6. Build systems for continuous improvement, including in response to stakeholder feedback.
2015–2020
7. Communicate to stakeholders the process for appeals and how to escalate concerns for review.
2015–2016
Our management of food safety incidents objective To protect public health through rapid and appropriate management of food safety incidents
Our reputation objective To be seen as a fair and effective regulator by all stakeholders
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Our advice and support objectivesTo provide existing licensees and new market entrants with useful, credible advice, supporting them to meet dairy food regulatory requirements
To increase the knowledge base of DFSV to support our regulatory decision making
What we will do:
Strategies Timeframe
1. Develop and publish technical advice, information and guidance through a variety of mediums.
2015–2020
2.Organiseandleadthelearningnetworkforums,anddriveCO-LABasa means of engaging with industry on technical matters.
2015–2020
3.Identifyandco-fundresearchanddevelopmentprojects. 2015–2020
4. Monitor the local and global environment for new developments and emerging issues in food safety control.
2015– 2020
5. Support food safety managers to utilise and communicate information about the food regulatory system.
2015–2020
6. Provide technical advice and opinion to support operational activity. 2015–2020
7. Examine ways to increase the uptake of information by external stakeholders, particularly for new entrants to the dairy food industry.
2015–2016
How we will measure our performance:
Success Performance indicator Basis for comparison
High stakeholder confidence in DFSV’s ability to deliver on its regulatory obligations
Qualitative evaluation using stakeholder feedback – drawing on the same feedback utilised for the reputation objective
% and number of surveyed licensees with high level of confidence in DFSV’s ability to deliver on its regulatory obligations
Trends over time
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How we will measure our performance:
Success Performance indicator Basis for comparison
DFSV operates within budget
% and dollar value of actual expenditure compared with budget
Target: compliance with total budget limits
% and dollar value of actual licence fee revenue compared with revenue forecast
Trends over time
What we will do:
Strategies Timeframe
1. Maintain a total equity (net assets) at a minimum level of 90% of total annual expenses.
2015–2020
2.Continuetodeliverhigh-qualityfinancialservices,reportsandadviceto the Board and internal DFSV stakeholders.
2015–2020
3. Review and adjust accounting processes and policies as required to comply with the Victorian Government’s Financial Management Compliance Framework.
2015–2020
4. Review the funding model to ensure fairness and equity. 2015–2016
5.Reviewtheactivity-basedcosting(ABC)modeltoensurerelevanceto DFSV operations.
2015–2016
Our finance objective To be financially stable and responsible
Our participation objectiveTo participate in the food regulatory system to ensure the interests of Victoria and the Victorian dairy industry are represented
What we will do:
Strategies Timeframe
1.EngagewithFSANZonrelevantstandard-settingproposalsand applications.
2015–2020
2. Develop information and evidence to support Victorian positions in the food regulatory system, in conjunction with key health and primary industries agencies.
2015–2020
3. Collaborate with Victorian, interstate and New Zealand regulators to build consistency in food safety standards and regulations.
2015–2020
4. Actively engage in opportunities to work with, and meet, other regulators including food regulators in Victoria, nationally and internationally.
2015–2020
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Our governance and business systems objectiveTo maintain effective and efficient governance and business systems
How we will measure our performance:
Success Performance indicator Basis for comparison
Best practice corporate governance
Qualitative evaluation, summarising compliance with government reporting requirements
% and number of recommendations from internal reviews or audits, and external audits, that are implemented within agreed timeframes
Trends over time
Full compliance with the Victorian public sector governance framework
What we will do:
Strategies Timeframe
1. Implement a corporate performance reporting system for tracking achievement of DFSV’s strategic and operational plans.
2015–2020
2. Review and update annually DFSV’s strategic and operational plans. 2015–2020
3. Maintain a governance framework for information systems, including (a) updating policies and managing contracts (b)maintainingarollingthree-yearstrategy (c) ensuring integrity of DFSV data.
2015–2020
4. Implement an online tool to coordinate risk and compliance obligations. 2016–2017
5. Monitor corporate governance practices to ensure compliance and continuous improvement.
2015–2020
6.Liaisewithbusinessuserstodeterminecurrentperformancelevelsof business applications and manage changes to systems to ensure they are fit for purpose.
2015–2020
7. Review and further develop the DFSV records management system to protect corporate knowledge and improve access to information.
2015–2016
8. Review business continuity planning and conduct annual business continuity exercises to minimise the impact of potential risks to DSFV operations.
2015–2020
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Our people objectiveTo have staff with an appropriate level of technical and interpersonal skills who are empowered to undertake their role, and exercise their authority with confidence
How we will measure our performance:
Success Performance indicator Basis for comparison
Positive, engaged organisational culture
Qualitative evaluation using stakeholder feedback and staff survey
Trends over time
What we will do:
Strategies Timeframe
1. Develop actions to address key outcomes from the annual staff engagement survey.
2015–2020
2. Review and improve the competency framework for skills, knowledge, and attributes required for each position.
2015–2016
3. Deliver focused training programs for identified competencies. 2015–2016
4. Implement the updated performance review and development system. 2015–2020
5.Liaisewithotherregulatorstoinvestigateopportunitiestosharetraining resources.
2016–2017
6. Review and update the induction and orientation system, including the Board induction procedures.
2017–2018
7. Enhance the physical environment to facilitate collaboration and team work. 2017–2018
Dairy Food Safety VictoriaLevel2,969BurkeRoad,Camberwell,Victoria3124
Postal addressPO Box 8221, Camberwell North, Victoria 3124
Phone: + 61 3 9810 5900 Fax: + 61 3 9882 6860 Email: [email protected]
Published by Dairy Food Safety Victoria May 2015
© Dairy Food Safety Victoria
