StrategicPlan2018-2020

FIT’s Division of Information Technology

Strategicplansdocumenttheobjectivesthatanorganizationwantstoachieveoveraspecifiedperiodoftimeinresponseto

itschangingenvironment. ForIT,thestrategicplanispartoftheresurgenceoftheITDivisionposttheDeloittestudy,

completedinearly2016. OverthepasttwoyearstherehasbeensignificantimprovementintheITDivision’sinnovation,

deliveryofcustomerservice,projectmanagement,andtheoverallcontribution totheCollege’smissionandgoals. The

turnaround isthedirectresultofITteamworkandthedeterminationbyeverymemberoftheDivisiontomeetingIT’s

strategicandoperationalgoals.Additionally,theDivisionhasreceivedunwaveringsupport fortheturnaroundactionsfrom

thePresident,Cabinet,andtheFITcommunity.

Facultyandstudentsareaccustomedtotherapidpaceofdigitalserviceimprovementscomingfromprivateindustry. These

constituentsthennaturallyexpectasimilarpaceofimprovementsfromFITintheformofequipmentandservicesthat

remaincurrent,accessible,anddigitalifatallpossible. ThismeansthattheCollegerequiresatechnologyarchitecturethat

permitstheassimilationofnewertechnologies,leveragesCloudbasedservices,isappropriatelymaintained,improves

accesstoinformation,supports thedigitizingofworkflows,andprotectsthedataentrustedtotheCollege.

TheITStrategicPlanrepresentsourdedication tothecontinuousimprovementofthoughtleadershipanddeliveryofIT

servicesinsupportoftheCollege’sstrategicgoals.

CIOPerspective

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ITMissionStatement

Todevelopanddelivertechnologyservicesthatadvancetheacademic,student,innovation,andstrategicgoalsofFIT.

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DiscussionTopics• StrategicPlanOverview• OperationalExcellence• InformationSecurity• ITWorkforceDevelopment

• EmergingTechnology• NextSteps

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1. Serviceimprovementisacontinuousprocess

2. Thepaceoftechnologychangecontinuestoaccelerate

3. TransformationisoccurringacrossHigher-Edtoaddressthechallengesofcompetition,betterengagementwithnon-traditionalstudents,lowerenrollment,andthedigitizationofworkflowstoimproveoperatingefficienciesandstudentservices.

4. CollaboratewithSchools,Departments,andFacultytoassistwithleveragingtechnologyaspartoftheircurriculum

5. Resources– People,Space,Financial– arelimitedorshrinking

StrategicPlanKeyThemes

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StrategicPlanLifeCycle

FIT STRATEGIC

GOALS

ITStrategicPlanEvolvesfrom

GoalstoResults

PLANNING/ASSESSMENT

EXECUTIONINDIVIDUAL

IT PROJECTS

IT STRATEGIC

PLAN

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ITStrategyInfluencers

ITSTRATEGIC

PLAN

*SeeAppendices,Page30

Internal Influencers• FITStrategicGoals• DigitalWorkflows• PursuitofOperational

Excellence• FITCommunityTechnology

InnovationInitiatives

External Influencers• DigitalEcosystem• AvailabilityofResource

Options• SUNYandRegulatory

Requirements• VendorMarketplace*• Academiccollaborationwith

IndustryPartners• EmergingTechnologies

=+

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FITStrategicGoalsDriveITStrategicPlan

FIT Strategic Goals*

Objective1:OperationalExcellence

Objective2:InformationSecurity

Objective3:ITWorkforceDevelopment

Objective4:EmergingTechnologies

Goal1:EnsureAcademicandCreativeExcellence

Goal2: BeanInnovationCenterforCreative IndustriesWorldwide

Goal3: ProvideanEmpoweringStudentExperience inaCohesiveCommunityBuildingaPowerfulBrand

IT Strategic Objectives*

The IT Strategic Plan supports the College’s goals by establishing a robust capacity toleverage emerging technologies, ensuring a skilled workforce, protecting FIT’s intellectualcapital, and delivering accurate effective and measurable operational results.

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*AstheFITStrategicGoalsareperiodicallyrevised,theITStrategicObjectiveswillbereviewedtoensurealignment.

FITITStrategicPlanObjectivesObjective1:

OperationalExcellenceEnsureoperationaltechnologies,talent,andprocessesthatsupporttheCollegeremaineffective,efficient,andmeasurable.

Objective2:InformationSecurity

Protecttheconfidentiality,integrity,andavailabilityofdata,research,andsystems,toenabletheFITcommunitytopursueitsgoals.

Objective3:ITWorkforceDevelopment

EvolvetheITDivision’sskillsetsandcapabilitiestoalignwiththeCollege’sstrategicgoals.

Objective4:EmergingTechnologies

Embraceemerging/advancedtechnologiestosupportacademics,

research,andinnovation.

PlanObjectives

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OperationalExcellence

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Situation• Inaddition toDeloitte’s19recommendations (across4categories),theITDivisionwasnotaddressingapplicationandinfrastructureupgrades, disasterrecovery,andchampioning newtechnologies toaddressmoving theCollegetodigitalworkflows.

• TheITDivisionspentthelatterhalfof2016andfirsthalfof2017identifying andbuilding consensusonhowtoaddressthesystemandinfrastructureissues.

Remediation• Planstoaddressthecriticaloperationalissueshavebeenestablishedandarein-progress:Bannerupgrade,MyFITupgrade,ArgosImplementation,OneSolutionupgrade,DataCenterMove,Networkupgrades,EventSpaceAVupgrades, andmigrationofphoneservicestotheCloud.

OperationalExcellence

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Initiatives• Continueprogramstoupgrade/replaceendoflifesystems,infrastructure,andprocesses

• ContinuedevelopingtheskillsnecessarytosupportFIT’sevolvingTechnologyOperations

• Implementstandardizedprocesses toprotectandsupportFIT’sTechnologyOperations

• ExpandtheuseofDigitalWorkflowsacrosstheCollegetoimproveoperationalefficiencies

• EstablishKaufmanHallasalocalDRSiteformanycriticalapplications

• LeverageITECservicesandothercloudservices tomoveFITsystemstoalowercostlocationoutsideofNewYorkCity;thiswillalsohelpcreateadditionaldisasterrecoverycapabilities

OperationalExcellenceStrategicPlan

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2017 2018 2019 2020

OperationalExcellenceTimeline(timeline representsestimatedstartandcompletionofprojects)

Textinthiscolor areDeloitteRecommendations

MajorFITinitiativeswillspanoveracourseofseveralyearsandwillrequirecommitmentfromboth ITandthecollegetobringabout thedesiredcapabilities.

ITGovernanceProject DevelopCustomerEngagementStrategyMigratePhoneSystemtoCloud

Luminis5Upgrade

EthosIdentityManager

AllHigh,Medium&LowPriorityTechnologyProjects

BannerUpgrade

ArgosBI

NetworkUpgrade

BannerOn-goingProcessRe-engineering

ITStrategicPlanCreation SeamlessUserExperience

SuccessionPlanning&KnowledgeTransfer

BannerSelf-ServiceUpgrade

NolijtoBDM

AlignJobTiles EnhanceITAssetMgt.Practices

ITECPilot ITECMigration

Implementstructure,processesandtools

EventSpaceA/VUpgrades RationalizeDuplicative&OutdatedApplications

EnhanceITBudgetSubmission

DataCenterMove

DigitalWorkflows

Re-engineerDataBackupArchitecture

AdjunctComputer/ClassroomPeripheralEquipmentRefreshes

NewAdvancementSystem

CCPSCRM

ParticipateinInfrastructureActivitiesAssociatedwithPhysicalPlantRenovations/NAB

25LiveReview

EstablishDRRTO

InformationSecurity

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ELEMENTSOF THESECURITYPLAN

POLICY

AWARENESS

INFRASTRUCTURE

APPLICATIONS

INCIDENT RESPONSE

SeetheITSecurityStrategicPlanforMoreInformation

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InformationSecurityStrategicPlan

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GOAL* INFORMATIONSECURITYIMPLICATION*

EnsureAcademicandCreativeExcellence

• FITcreates valuableintellectual propertythatmustbeprotected.

• Astechnologybecomesengrained intheindustriesthatFITserves(e.g.wearable technology),itmustbesecured.

BeAnInnovationCenter forCreativeIndustriesWorldwide

• FITwillberesponsibleforprotectingmorepartnerinformation.

• Partnerships andremotelearning require informationprotectiononaglobalstage.

ProvideAnEmpoweringStudentExperience inaCohesive CommunityBuildingaPowerfulBrand

• Anempowered,diversecommunitycreatesandsharesmoreinformationthatmustbeprotected.

• Anempowered, diversecommunitycreatesattractivetargetsforcyberattack.

*AstheFITStrategicGoalsareperiodicallyrevised,theITInformationSecurityStrategicPlanwillbereviewedforalignment.

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Category 2016 2017 2018 2019

Policy

Awareness

Infrastructure

Applications

IncidentResponse

SecurityStrategicPlanTimelineFramework

Governance

Initial Policies andPractices

DataClassification Audit PlanandExecution

Branding

MessagePoints

Faculty/Staff Education Program

Student Education Program

White HatPhishing

ScreenProt.forInactivity

Reduction inAdminPrivilegesRemovingVulnerabilities

ServerImaging

Workstation Imaging

NextGenAnti Virus

LoggingandEventCorrelation

NetworkSecurity

DatabaseActivityMonitoring

Application AssessmentProgram

SecureCoding Training

Denial ofServiceProtection/WAF

ForensicsVendor

Incident ResponsePlan

Tabletop Drills (Continually RevisedandCustomized)

WorkforceDevelopment

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Technology

Wherearetheavailableskills?–Internal?– Partners?– Vendors?

AnyoneCanBuytheTools;Attracting,Developing,andRetainingtheRightTalentistheHardPart

WorkforceDevelopment

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ITSkillsandCoverageCurrentState

• IThasnottraditionallyinvestedinthetechnicalandprofessionalskillsdevelopmentofteammembers.

• TherelentlesspaceofchangingtechnologyrequiresanongoingprogramtotrainITpersonnel.Technicalskillsquicklybecomedatedandneedtoberefreshed/upgraded.

• TheITDivisionincreasinglylivesina24x7x365worldasaresultofmaintenancetosystemsandinfrastructure,expectationof“alwayson”systems,internationalfootprint,andtheresponsetocyber-threats.

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BigDataAnalysis

Impo

rtan

ce t

o IT

Str

ateg

ic P

lan

*Skillsaredefinedintheappendices

Debugging/Troubleshooting

Reporting

BusinessIntelligence&DataAnalytics

TechnicalWritingCoding&Programming

ServiceManagement

ConfigurationManagementApplicationSupport

Infrastructure/DataCenterOperations

Testing

DisasterRecovery

Governance

DatabaseManagementEmergingTechnologies

Leadership

VirtualReality

NetworkArchitecture

SecurityAwareness

AugmentedReality

CustomerSupport

SensorTechnologyAPI’s

Mobile/WebUIDevelopment

ProjectManagementSolutionDesignandDelivery

IT Skills Gap

ITSkillsGap*Analysis

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BusinessAnalysis

CollaborationTechnologies

• CrossTrainingExpandsskillsets,extendsknowledge tootherteammembers,helpswithsuccession

• Classroom-BasedTraining/WebinarsImproveandexpandtechnicalandprofessional skillsets

• Conferences/SeminarsGainknowledgeonlatesttechnology andtrends,engageinpeerdiscussions/reviews/networking

• NewHiresEnhancetheteamwithnewperspectivesandskills

• CloudServicesLeveragehighlyexperienced resourcestodelivereconomicalandindustrybestpracticeservicestoincreasesupport coveragefor targetedareas(e.g.,cyberattacks,hostingofapplications)

ActionPlantoCloseSkills&CoverageGap

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EmergingTechnologies

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Telepresence, Virtual Reality, Augmented Reality

Advanced SecurityAtthecenterofallthesetechnologies,issecurity.Itmustbefluid,adaptiveanddetailed.Futuresecuritytechnologymustleveragemachinelearningtorecognizeandstopthreatsthatevolveveryquickly,andtonotifyappropriatepartiesaboutevents.

Robots canaidwithremoteproceduressuchasmedicalcare,ordothingshumanssimplycannot—carryitemsatawarehouse,militaryoperationsorevenunderwatershipmaintenance.Wewillseemorerobots inourdailylives,whetherit’sarobotdeliveringroomservice,ortakingoverbuildingsecurity.

Howcanyoukeepeveryone onthesamepage,whenthey’remilesapart?AdvancedCollaborativeToolshelpsindividualscollaboratenomatterwheretheyarelocated.Cloud-baseddocument managementprovidesasecureplacetostore,organizeandshareinformationfromanydevice. And telepresencerobotsgiveyouasenseofphysicallybeingintheoffice.

Advanced Collaborative Tools

Artificial Intelligence (AI) willreshapetheworkplace,allowingsystemsthatcancombthroughmassiveamountsofdata.AIapplicationsarealreadybeingusedtoadjustmarketingcampaignsbasedonsignalsfromatargetgroup.

Smartphones,wearabledevices,tabletsanddesktopcomputerscanconnect toappliancesandsensorsinandoutoftheworkplace.Youcancommunicatewithyourmobiledevice totheprinterintheoffice;oreventhecoffeemachine.

Internet of Things (IoT)

OnlinemeetingandpresentationsoftwareallowsyoutohaveameetingwithanyonewhohasanInternetconnection.Usersinmultiplelocationscanseethesamedocumentatthesametime.VirtualRealityallowsustoshowbusinessconcepts inmorerealisticterms,forexample,walkingthroughanofficeremodelortravelingthroughapatient’sbraintofindatumor.

EmergingTechnologiesExamples

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Source: CEB IT Leadership Council Survey of 260 Companies - 2017

EmergingTechnologiesarerelevanttohowFITengageswithindustryontheuseofthetechnologiesindesign,manufacturing,marketing/communications,etc.

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2017 2018 2019 2020CreateanEmerging

TechnologyCommittee MeetRegularlytoApproveStrategy,GovernanceandotherMajorITActivities

PilotEmergingTechwithfaculty(Drones,VR,AR) AssistfacultywiththeinclusionofEmergingTechintheircurriculum

PilotEmergingTechwithCollegebusinessoperations

EstablishandnurtureaFacultyResearchandInnovationspace toexperimentwith3DPrinters,3DScanners,Drones,VR,ARandotherEmergingTechnologies astheybecomeavailable

CreateaTechnology&CollaborationForum

KeepallITFaculty,StaffandAdministrationInformedonallImportantFITITMatters

ExpanduseofEmergingTechforCollegebusinessOperations(AR,VR,etc.)

Major emerging technology initiatives will span several years and will require commitment fromboth IT and the College to bring about the desired results.

FITEmergingTechnologiesTimeline

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IntroduceAdvancedCollaborationtools

InstitutionalizeReal-TimeCollaboration(UC&C)resourcesandbestpractices

• ReviewITStrategicPlan• PresentPlantotheCollegePresidentandCabinetforfeedbackand

approval• ReviewplanwithFacultySenateExecutiveCommitteeandDeans

• CommunicateITStrategyBroadly• Customizecommunicationsforstakeholderse.g.,Faculty,Staff,

Students,ExternalParties• PublishtoFITITWebsite• AlignindividualITstaffgoalsandincentivestooverallstrategy

• MonitorandAdaptITStrategy• AdaptITstrategy,asnecessary,tochangingconditionsatFITandinthe

academicandtechnologyenvironments

NextSteps

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Appendix

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WEAKNESSES

THREATS

•Manycritical systemsarepastendoflife•DevelopmentofITstaffhaslaggedbehindtheadvancementoftechnologies thatwillsupportthestrategicgoalsoftheCollege

• LimitedabilitytominethewealthofinformationinFITsystems

• Staffingmodeldoesnotsupporttherequireddepthandbreatheofskills setsandoperations

• Informationsecuritybreaches• Location– FIT’sprimarycomputingprocessingcapabilities areinonelocation

• Verylimiteddisasterrecoverycapabilities• Expected lossofinstitutionalknowledgeasaresultofteammemberretirements

• Retainingfundingforcritical technologyinitiatives

• Continueduseofobsoletetechnology/applications

STRENGTHS

OPPORTUNITIES

• Stronginstitutional supportfortheITDivision

• ITDivisionhasdeepknowledgeofthetechnologies supportingFITbusinessandacademicoperations

• TeammemberscommittedtoFIT’ssuccessandgoals

• Stronginnovationmindset

• Enabling theFITdigitalecosystem–workflows,studentexperience, etc.

• Leveragingemergingtechnologies toadvancethestrategicgoalsofthecollege

• EngagingwithSUNYITECandotherCloudvendorstoenableeconomiesofscaleandtoimprovedisasterrecoverycapabilities

• Engagingwithfacultyandstudentstoidentifyanddeliver stateofthearteducationaltechnology 29

ITSWOTAnalysis

THEHIGHEREDUCATIONALTECHNOLOGYANDVENDORLANDSCAPEIN2018(The Challenge is “What’s Best for FIT?”)

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Skill Definition

APIs

Applicationcodethatallowscomputerprograms,eithercustom-developedor3rd-party, tointeractwitheachother inastandardizedway,sothatexistingcomponentsorproducts thatperformspecificfunctionscanbecombinedtoprovideanoverallsolution.

ApplicationSupportModifyingFIT-developedprogramsorconfigurationsof3rd-partysoftwaretoimprovefunctionalityand/orcorrectbugsandunexpectedbehavior.

AugmentedRealityTechnology thatsuperimposesacomputer-generatedimageorinformationonauser'sviewoftherealworld,thusprovidingacompositeview.

BigDataAnalysis

Theabilitytoingest,link,andcomputationallyanalyzeextremelylargedisparatedatasets,bothstructuredandunstructured, toprovidenewinsightsandadvancedecisionmakingcapabilitiesthroughdatapatterns,trends,andassociations.

BusinessAnalysis

Abilitytocapture,interpretanddocumentbusinessneedsandrecommendsolutionsthatdelivervaluetostakeholders. Solutionsoftenincludesoftwareorsystemcomponents,butmayalsoconsistofprocessimprovement,organizationalchangeorpolicydevelopment.

BusinessIntelligence(BI)&DataAnalytics

Asuiteofskillsandabilitiesneededtodesign,build,anddelivercomplexBIsolutionsthatenablebusinessusers,viaself-service,tounderstandhowabusinessareaisperformingandwhatcanbedone tomeettheirstrategicoroperationalgoals.BIsolutionsgenerallybringtogetheradiversifiedsetofbusinessdataacrossmultipledomains,andemploydataarchitecture,datawarehousing,datatransformation,masterdatamanagement,andBIdesignandtechnologyskillstodevelopsolutionsforbusinessareas.

CodingandProgramming

Abilitytodesignanddevelopsoftwareapplicationsforaspecificuserorgroupofuserswithinanorganization,addressingtheirneedsmorepreciselythanoff-the-shelfsoftware.

CollaborationTechnologies

UnifiedCommunications isanevolvingsetoftechnologiesthatautomatesandsimplifiestheinteractionbetweenhumansandaudio/visualdeviceactivities.UnifiedCommunicationsisapowerfultooltoenablecollaborationacrossgeographicboundaries.

ConfigurationManagement

TrackingthehardwareandsoftwarethatmakeuptheITenvironment,understandingtherelationshipamongthecomponentsandtheirexpected lifecycle,andexecutingchangesinareliableandrepeatablemanner.

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DescriptionsofSkillsinGapAnalysis

Skill Definition

CustomerSupport

TheabilitytotakerequestsforrepairsornewfunctionalityfromITcustomers,toproperly setexpectationsandwhenthoserequestswillbefilled,topassthemofftotheteamthatcanfulfillthem,andtotrackrequeststoensurefollowup.

DatabaseManagement

Abilitytoperformdatabaseadministratordutiestoensurethatadatabaseisavailable,reliable,performant,monitored,securedaccordingtobusinessandregulatoryrules,andmanagedforgrowth,upgradesandpatches.KeepsapprisedofnewreleasesandfeaturestoworkwithITandbusinesscommunitytoimplementvaluedfeatures.

Debugging/Troubleshooting

AbilitytoevaluateasituationinwhichanITsystemisnotfunctioningasexpected,understandthepotentiallyincorrectcomponents,determinethesourceoftheproblem,andremediate.

DisasterRecovery

AbilitytodocumentthebusinessrequirementstorestoreITsystemsintheeventthatamajoreventdisablesthedatacenteroralargeportionofit,oravendorsystemthatiscriticaltotheCollege.Further,designtheITenvironmentsothatitmeetsthesebusinessneedsandconduct teststomakesurethedesignworksasexpected.

GovernanceAsetofpracticesthatprovidesguidanceastohowworkwithinITisprioritizedandexecuted,toprovidetransparencyandpredictability.

Infrastructure/DCOperations

MaintainingthephysicalenvironmentinwhichFITequipmentoperates.Thisincludesclimatecontrol,powermanagement,andspaceallocation.Thisalsoincludesrepeatabletaskssuchasbackups,accountcreation,andjobscheduling,running,andmonitoring.

LeadershipAbilitytosetprioritiestomatchresourceswiththeneedsoftheCollege,andtoorganizeandmotivateteamstoexecutethosepriorities.

Mobile/WebUIDevelopment

AbilitytodesignanddevelopWebandmobileapplicationstomanageinformation,tasksandworkflows,anddistillthoseintoscreensandflowsthatareintuitiveandeasilyconsumablebyusersandbackendservices.

NetworkArchitectureAbilitytoorganizeandconfigurenetworkcomponents tosupport theCollege'sbusinessneedssecurely,efficiently,andeffectively,withfocusonfunctionalityandavailability.

Project Management

Thepracticesneeded todevelopaplantoimplementITsystemsandupgradeson-time,on-scope,andon-budget,andtoensurethesystemswillcontinuetobesupportablethroughthesystemlifecycle.SubskillsincludeRiskManagement,IssuesManagement,andResourceManagement

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DescriptionsofSkillsinGapAnalysis

Skill Definition

ReportingAbilitytoorganizeandpresentoperationaldatainwaysthathelpbusinessusersunderstand issuesandmakebetterdecisionsonadaily(orweekly,monthly,etc.)basis.

SecurityAwarenessAbilitytoexecuteITfunctionssuchasapplicationdevelopmentandinfrastructureconfigurationsoastominimizethreatsandbestprotectthecollege'ssystemsandinformationfromattackers.

SensorTechnologyUnderstandingoftechnologiesthatallowobjectssuchastoysorwearabledevicestounderstandsomethingabouttheirphysicaldevicesandtotransmitthatinformationormakedecisionbasedon thatunderstanding.

ServiceManagementAbilitytodefine,trackandreportonthevariousactivitiesprovidedbyITtosetexpectationsbetweenITandourclientsandtomeasureperformanceagainstthoseexpectations.

SolutionDesignandDelivery

UnderstandingthebusinessneedsofanareaintheCollegeanddevelopingasolution tothoseneedsbycombining3rdpartycomponents, customcomponents,personnel,andprocess,andthenmanagingtheimplementationofthatsolution

TechnicalWritingThepracticeofdocumentingcomplextechnicalprocessesintocommunicationmediaforuseinthecreation,support,orunderstandingoftechnologysolutions.

TestingAbilitytoconstructandnon-intrusivelyexecutescenariostoconfirmthatchangesto theenvironmentwillperformasexpected,beforeandafterthechangeisimplemented.

VirtualReality

Thecomputer-generatedsimulationofathree-dimensionalimageorenvironmentthatcanbeinteractedwithinaseeminglyrealorphysicalwaybyapersonusingspecialelectronicequipment,suchasahelmetwithascreeninsideorglovesfittedwithsensors.

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DescriptionsofSkillsinGapAnalysis

•Drones•3DPensPrintingScanning

•SmartClothes•360Cameras•Cloud•AI•AR/VR/MR•CognitiveComputing

•Training forCurrentandEmergingTechnologiesandITSecurity

•BusinessAnalysis

•ProjectManagement

•Leadership

• ClassroomEquip./FacultyComputingRefresh

• BannerUpgrades• EnhancedWireless• AV/LightingofLiveEventSpaces

• CloudMigration• VideoConferencing• ITGovernance• WorkflowAutomation

•AwarenessPresentations

•DataClassification

•NextGenAnti-virus

•ActiveHackerMonitoring

•DataEncryption• ITIncidentResponse

•ApplicationAssessments

Operational Excellence

IT Workforce Development

Information Security

Emerging Technologies

EXAMPLES

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ExamplesofActivitiestoEnableStrategicGoals