Strategic Plan 2008-2012_LowRes

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Queensland Police Service

Strategic Plan 2008—2012



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Subject Title

Contents

3 Commissioner’s Message

4 Alignment with Government Priorities

6 Mission and Vision Statements

8 Strategic Priorities 2008—2009

11-14 QPS Outputs

•CommunitySafetyandEngagement

•CrimeManagement

•TrafficPolicing

•ProfessionalStandardsandEthicalPractice

15 Corporate Resource Management

Contents



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I am pleasedto present theQueensland PoliceService Strategic Planfor2008—2012.While the StrategicPlantakesafour-yearoutlook, it will bereviewedannually.Forthefirsttime,astatementofthe

Service’s StrategicPriorities, developedbytheSeniorExecutive,hasbeen

included.ThePrioritieswillbeupdatedeachyeartoreflectneworemergingissues,andwillguidedecisionsaboutservicedelivery,resourcemanagementandfutureinvestment.

TheresidentpopulationofQueenslandiscurrentlyaroundfourmillionandcontinuestogrowfasterthantherestofAustralia.Queenslandalsoattractsaround

18millionvisitorsayearacrossits1.7millionsquarekilometrelandmass.Inthiscontext,theQueenslandPoliceServicemustmeetthechallengeofdeliveringandmaintainingahighquality,24/7policingservice.

EngagingthecommunityassiststheServicetoidentifycontemporaryandemergingareasofconcern.Increasingmulticulturaldiversity,hightechnologycrimeandtheimpactofclimatechangearesomeofthemanyfactorstheServicemustensureitiswellpositionedtorespond to.

Toensurecorepolicingservicesaredeliveredefficientlyandeffectively,theServicewillcontinuetofocusonprofessionalism,performance,peopleandpartnerships.In addition, the Service will strive to:

beopen,accountableandrespectedbythe•community;

beresponsive,innovative,flexibleandresults-driven;•

havewelltrained,valuedpoliceandstaffwhoare•supportedbymodernequipment,facilitiesandtechnology;and

workcollaborativelywiththecommunityandother•agenciestoaddresscrimeandpublicsafety.

TheStrategicPlandescribesthewiderangeofactivitiesperformedbytheServiceunderfourkeyoutputs:

CommunitySafetyandEngagement

Crime Management

TrafficPolicing

ProfessionalStandardsandEthicalPractice

Ateachoutputlevel,thePlancontainsspecific

strategiesthatguideservicedeliveryandperformance.Over the previous decade, the Service has embracedmanyorganisationalchangesandmaintainedastrongfocusonstrategicplanning,servicedelivery,performancemanagementandcontinuousimprovement.TheStrategicPlan2008—2012continuesthatfocus,and the annual review process will consider the resultsofanexternalreview,changestofinancialmanagementlegislation,andthedevelopmentofaportfoliomanagementstructurefortheServicethatwillformthebasisoffuturestrategicplans.

IamconfidenttheQueenslandPoliceServicehasthecapacitytodeliverpolicingservicesthatprovideforthesafetyandsecurityofallpeopleinQueensland.TheStrategicPlan2008—2012 will continue to guidethedevelopmentanddeploymentofresourcesinthatregardandIcommendthePlantoyou.

Bob Atkinson APM

Commissioner

Commissioner’s Message



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TheQueenslandGovernment’sprioritiesprovidedirectiontoensurecurrentandfuturechallengesareaddressedthroughsustainableandeffectiveservice

delivery.TheQueenslandPoliceServicecontributestotheseprioritiesbyprovidingsafetyandsecuritytotheState’s4.2 million residents and 18 million domestic andinternational visitors.

The Queensland Police Service Strategic Plan 2008—

2012 setsthestrategicdirectionfortheService.ThisdocumentidentifieskeyprioritiesandstrategiesforservicedeliveryandtheperformancemeasuresthattheService will use to achieve them.

Thisdirectionisdisseminatedthroughinternalplanningandperformancemanagementprocessesandthroughthedevelopmentandimplementationofspecificactionplansandstrategiesateachlevelofmanagementtoaddress local priorities.

PerformancemanagementintheQPSisbasedonoperationalperformancereviews,supportedbycompliance auditing.

ReviewsareconductedofalldistrictsacrosstheState,as well as commands and corporate divisions.

ReviewsarechairedbytheCommissioner,whoisjoinedbytheService’stwoDeputyCommissionersandtheDeputyChiefExecutive(ResourceManagement)infacilitatingacomprehensive,structureddiscussioncentreduponallaspectsofservicedeliveryandsupportoperations within the area under review.

ReviewdiscussionsreinforcetheService’sstrategicdirectionandprovidetheopportunitytoexplore

emerging issues with strategic implications, enablingtheorganisationtodevelopinformedresponsestochallengesastheyarise.

Alignment with Government Priorities

Postscript

In September 2008, the Premier launched Toward Q2:Tomorrow’s Queensland. This policy articulates a new

vision for the future of Queensland, including fiveambitions and 10 targets for Queensland to achieve by 2020, and replaces the government priorities which werethe basis for the development of this strategic plan. The

Queensland Police Service will ensure that its operationsduring the term of this plan and into the future reflectthe Government’s ambitions and targets. Future plans

will state our relationship to the targets and how wecontribute to the Government’s overall vision for the State.



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Alignment with Government Priorities

FosteringHealthyIndividuals and Communities

Strengthening Indigenous Communities

•WorkwithAboriginalandTorresStrait Islander communities toaddress substance abuse andalcohol management

•ImprovethedeliveryofservicestoAboriginalandTorresStraitIslandercommunities

•Addresscrimeanditssocialandeconomic causes

•Improveresponsivenessofthecriminaljusticesystem

•Minimisetheriskandimpactofaccidents, emergencies and disasters

•Improvethesafetyandsecurityofindividuals,familiesandcommunities

•Buildonreformstothechildsafety

systemtoimprovethewellbeingofQueensland children

Q u e e n s l a n d

P o l i c e S e r v i c e

O U T P U T S

CommunitySafetyandEngagement

Crime Management

TrafficPolicing


P l a n n i n g

F R A M E W O R K

Queensland Police Service Strategic Plan 2008—2012

Information Management Strategic Plan 2001—2010

AssetStrategicPlan2007—2011

FutureDirectionsStatements

PriorityStatements

Operational PlansPersonalPerformanceAppraisalprocesses

P e r f o r m a n c e

M a n a g e m e n t

P R I O R I T I E S

PersonalSafety

PropertySecurity

TrafficPolicing

Client Service

PlannedandUnplannedMajorandSpecialEvents

Strategic Issues

Human Resource Management

Financial Management




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Subject TitleMission and Vision

Mission Statement

ToservethepeopleofQueenslandbyprotectinglifeandproperty,preservingpeaceandsafety,preventingcrimeandupholdingthe

lawinamannerwhichhasregardforthepublicgoodandtherightsoftheindividual.

Vision Statement

Wearedeterminedtobeaprofessionalpoliceservice,dedicatedtoexcellenceandcommittedtoworkinginpartnershipwiththepeopleofQueenslandtoenhancethesafetyandsecurityofourcommunity.



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Strategic Priorities 2008-2009

Alistofstrategicprioritiesfor2008—09 hasbeen developed to guide budgeting, planning andperformancemanagementintheQueenslandPoliceService in 2008—09. In developing these priorities,environmentalscanningwasusedtoidentifyrelevantinternal,State,nationalandglobalissues.ThestrategicprioritieswillprovidefocusfortheService’sactivities

and ensure it is well positioned to meet the challengespresentedbycurrentandemergingissues.

Thestrategicprioritiesalsoreflectarangeofdocumentsincluding Government priorities, the Ministerial CharterofGoals,thewhole-of-Governmentpolicydevelopmentprogram,electioncommitments,andfundedbudgetinitiativesfor2008—09.ThelistiscloselyalignedwiththeService’s2008statementofresearchpriorities.

TheService’sprioritiesfor2008—09 are not listed inpriorityorder-allarevitaltoensuretheServicecan

continuetopoliceQueenslandeffectively.

DeliveringCoreServices

Prioritypolicing-ensuringpoliceareavailableto•addresscallsforserviceinthetimeliestwaypossible

Increasingthenumberoffirst-responseofficerswhile•maintainingourcapacitytodeliverspecialistandsupport services

Releasing more police to operational duties through•civilianisation

Attractionandretentionofpoliceandspecialist•

civilianstoensuresufficientstaffareavailablewith the appropriate skills to protect and serve theQueenslandcommunity

Providingoperationalequipmentandfacilitiesto•enablepolicetodotheirjobsafelyandeffectively

Beingcommittedtoensuringthehealth,safety,•

welfareandprofessionaldevelopmentofQueensland Police Service members

Encouragingethicalandprofessionalleadership •and practice

Efficient,Innovative,Well-PlannedServiceDelivery

Examineopportunitiestoimprovebusinesspractices•andprocesses,includingthroughtheuseof e-business

Reviewmodelsofservicedelivery(e.g.through•SmartServiceQueensland,ServiceDeliveryandPerformanceCommission).

Better link Queensland Police Service and regional•planning processes

InformationandCommunicationsTechnology(ICT)

Initiativesthatmoveustowardafutureofhightechnologypolicingthatisresponsiveandcommunityfocused–theyinclude:

ComputerAidedDispatch•



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Strategic Priorities 2008-2009

Communications centres•

Mobile services•

QueenslandPoliceRecordsandInformation•ManagementExchange

Policelink - the QPS Police Contact Centre•

Ensuringthesafetyofpoliceanddetaineesby•

installingand/orupgradingCCTVinall24-hourwatchhouses

Helpingimplementsystemsthatenableustowork•moreeffectivelywithourcriminaljusticesystempartners and other jurisdictions

QueenslandPoliceAcademy2012Project

Buildingacentreofpolicingexcellencethatwillhelp•ensureourpolicyandpracticesareevidencebased,andourpolicehavetheknowledgeandskillsthey

need to be world class

Policing Indigenous Communities

Working with partner agencies to address the causes•ofcrime

DeliveringtheGovernment-endorsedpolicingmodel,•usingacombinationofstatepoliceandPoliceLiaisonOfficers

Responding to the CMC Review and participating in•thewhole-of-governmentreformagenda

RoadSafety

Reducingtheroadtollbyimplementingandevaluatingthoseinitiativesannouncedaspartofthe2006RoadSafetySummit:

Vehicle Impoundment•

FixedCameraandDigitalImplementation•

IntelligentTrafficAnalysisSystem•

RandomRoadsideDrugTesting•

QPSRoadSafetyActionPlans•

VulnerablePersonsandtheCriminalJusticeSystem

Helpingfirstresponseofficersdealwithpeople•who are vulnerable including children and workingin partnership with other agencies to reduce theirinvolvementinthecriminaljusticesystem

Implementing the Queensland Police Service•DisabilityServicePlan

Drugs,AlcoholandSubstanceMisuseandLinkstoOffending

Investigating and addressing the links between•drugs, alcohol and substance misuse and violence,includingyouthviolenceandparticularlyinIndigenous communities

Investigatingandaddressingtheincreasinguseof•AmphetamineTypeStimulantswithinthecommunity,itslinkstomentalpsychosisandotheroffending

Major and Organised Crime

Developingnewtoolsandtechniquestoaddress•majorandorganisedcrime,includingTitanthreat/riskassessmentsystem,andtheAustralianNationalVictimIdentificationLibrary

Identifying,targetingandsuppressinghighthreat•criminalnetworksandillegalcommoditymarkets(includingOutlawMotorCycleGangs)

Enhancingcounter-terrorismstrategiesincluding•

prevention,intelligence,investigativecapability,generalresponseandconsequencemanagement

Maintaining and developing strong partnerships•withotherlawenforcementagenciesandacademicinstitutions

Ensuringproceedsofcrimeareaconsiderationat•everypoliceengagement





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StrategiesManagecallsforserviceinaprofessional,ethical•andresponsivemannerunderpinnedbya`clientservice´philosophy

Monitorandaddressperceptionsofsafetyand•securitywithinthecommunitythroughhigh-visibilitypresence,interaction,clientfollowup and reassurance

Ensuretimelyresponsestoincidentsofanti-social•behaviour, and develop programs to reduce such

occurrencesDevelop,implementandevaluatefocusedand•innovative policing and crime prevention initiatives,guidedbyintelligence,analysisandresearch

Promotecrimepreventioninitiativesonawhole-of-•Governmentandcommunitybasis

Engageinandfostereffectivepartnershipsand•networkswiththecommunity,governmentagenciesandtheprivatesectortoidentifyandaddressthecausesofcrimeandanti-socialbehaviour

Planforandallocatesufficientresourcestomanage•and police major and special events, emergencies,disasters and terrorist incidents

PerformanceIndicatorsPercentageoftimedirectedtowardcommunity•safetyandengagement(Source:State-wideActivitySurvey{SWAS})

Numberandrateofgoodorderoffencesdetected•(Source:QPRIME)

Rateofunreportedoffences(Source:Crimeand•SafetySurvey)

Levelofcommunitysatisfactionwithpolice(Source:•NationalSurveyofCommunitySatisfactionwith

Policing{NSCSWP})

Levelofcommunitysatisfactionwithpolicesupport•forcommunityprograms(Source:NSCSWP)

Perceivedlevelofpersonalsafetyandproperty•security(Source:NSCSWP)

Percentageofpeopleconcernedaboutbeinga•victim(Source:NSCSWP)

Levelofcommunitysatisfactionwithpolicedealing•withpublicorderproblems(Source:NSCSWP)

Satisfactionofmembersofthepublicwhohavehad•contactwithpoliceinthepast12months(Source:NSCSWP)

Output Community Safety and Engagement

Goal:

Fostering healthy individuals and communitiesthrough crime prevention and proactive policingpartnerships

Key Focus Areas:

PublicOrderandSafety

CrimePreventionandCommunityPartnerships

CivilEmergenciesandMajorEvents



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Output Crime Management

StrategiesStrengthenthecapacityandprocedurestoprovide•atimelyandappropriateresponsetoincidents

Engageandfostereffectivepartnershipsand•networkswiththecommunity,governmentagenciesand the private sector to minimise, detect,investigate and solve crime

Reducetheincidenceofcrimethrough•contemporarypolicingpracticesincludingenvironmentalandcrimeanalysis

Promoteanduseintelligence,advancedtechnology•andinformationsystemstoallowforeffectiveevidence gathering, investigation and thepreventionofcriminalactivity

Maximiseresourcesbyutilisingacooperativeand•multidisciplinaryapproachtocrimemanagement

Promoteanddemonstrateaccountabilityand•commitmenttoclientservicebyassistingvictims,keepingthemandotherstakeholdersinformed,andthroughtheprosecutionofoffenders

Engagewithotherlawenforcementagencies•totargetterroristactivityandmajorcriminalenterprisesbyfocusingonmajorcrimeandsignificantcriminalandterroristnetworksand their assets

PerformanceIndicatorsPercentageoftimespentoncrimemanagement•(Source:SWAS)

Numberandrateofoffencesreported:Personal•SafetyandPropertySecurity(Source:QPRIME)

Numberandrateofoffencescleared:Personal•SafetyandPropertySecurity(Source:QPRIME)

Numberandrateofoffencesreportedandcleared•withintheperiod:PersonalSafetyandPropertySecurity(Source:QPRIME)

Publicsatisfactionwithinitialpoliceresponse•(Source:CrimeVictims’Survey)

Publicsatisfactionwithpoliceresponsefrom•specialistofficers(Source:CrimeVictims’Survey)

Goal:

Reduce the impact of crime on the community

Key Focus Areas:

PersonalSafety

PropertySecurity

SignificantandEmergingCriminalNetworks



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StrategiesFoster partnerships through engagement with•thecommunityandotheragenciestoidentifyandimplementroadsafetyeducationandcrashprevention initiatives

ProvidequalityadvicetoQueenslandTransportand•otherstakeholdersonenforcement,engineering,education and evaluation initiatives

Promoteroadsafetyandcompliancethrougha•combinationofdeterrencemethodologies,including

proactivemediaengagementandamultifacetedapproachtotrafficpolicingonQueenslandroads

Providetimelyandeffectiveresponsetotraffic•incidentsinvolvingamulti-agencymanagementapproachtomitigatetheimpactandconsequencesofroadtraumaandincidents

Providerandomandtargetedenforcement•supportedbyinnovation,research,intelligence, andtechnology

ImplementstrategiesidentifiedattheRoadSafety•

SummitandinQPSRoadSafetyActionPlans

PerformanceIndicatorsPercentageoftimedirectedtowardstrafficpolicing•(Source:SWAS)

Numberandrateofroadfatalitiesbycrash•contributingcircumstance(`FatalFour´androadusertype)(Source:QueenslandRoadCrashDatabase)

Numberandrateofreportablecrashesbycrash•contributingcircumstance(`FatalFour´androadusertype)(Source:QueenslandRoadCrash

Database)Numberandrateofhospitalisations(Source:•QueenslandRoadCrashDatabase)

Rateanddetectionofoffencesbyredlightand•speedcameras(Source:TrafficSchedulingandReportingSystem)

Goal:

To contribute to safe road use through enforcement and proactive programs

Key Focus Areas:

RoadSafetyInitiatives

TrafficEnforcement

Output Traffic Policing



Output Professional Standards and Ethical Practice

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StrategiesIdentifyandadoptinnovativeandeffective•approachestoprofessionaldevelopmentforallServiceemployees

Provideappropriateandeffectivepre-service•trainingforpolicerecruits

Promoteprofessionalismandethicalbehaviour •toallQPSemployees

Supportandmonitorhighstandardsofethical•conductandeducatestaffinmaintainingethical

practices

Ensureatimely,measuredandconsistentresponse•to potential, alleged and actual inappropriatebehaviour

Supportwitnesseswhoidentifyinappropriateor•unethical conduct

Demonstratepublicaccountabilitybyproviding•appropriate,accurateandtimelyinformationtoGovernmentandthecommunity

Provide advice to Government on policing matters•

Provideappropriateandtimelyadviceandsupport•communityawarenessprogramsthroughtheuseofmedia and public relations

Constantlyreviewandsupportcoordinatedand•accountable corporate governance arrangements

PerformanceIndicators

Percentageoftimedirectedtowardsmaintaining•professionalismandethicalpractice(Source:SWAS)

Hoursdirectedtoin-servicetraining(Source:•Advancedatabase)

Rateof,andchangesin,complaintsagainstpolice•per1,000officers(Source:EthicalStandardsCommand)

Publicperceptionofpoliceprofessionalismand•image(Source:NSCSWP)

Goal:

To ensure the community has confidence in, and respect for, the Queensland Police Service

Key Focus Areas:

TrainingandProfessionalDevelopment

EthicalConductandIntegrity

PublicAccountability



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Corporate resource management includes theprovisionofstrategies,humanresource,financial,administrativeandinformationandcommunicationtechnologyservices.

Thesesupportfunctionsinclude:

Employingflexibleandsupportivehumanresource•management policies and practices to attract, retain

anddevelopstaff Developingconceptstoaddresscurrentandfuture•policing needs associated with demographics andinfrastructuregrowthacrossQueensland

Implementingandmaintaininginformationand•communicationtechnologysystemstosupportfrontlinepolicing,supportservicesandcorporategovernancerequirementsthroughresearch,benefits,management and consultation

Planning, implementing and maintaining the•Service’s capital works and other asset programsin accordance with the Service’s strategic priorities

Coordinatingplanning,budgeting,policy•development and risk management within theService

Pursuinganddevelopinginteragencypartnerships•

thatenhancetheprovisionofhealthyindividualsand communities

Corporate Resource Management



Queensland Police Service

www.police.qld.gov.au

Documents

Strategic Plan 2008-2012_LowRes