We are proud to present Eliada’s 2010 strategic plan andtwenty year vision.

The ideas and approaches outlined in this document are theculmination of over eight years’ work on the part of our Boardand staff. Formalized strategic planning began at Eliada in 2002,when the agency identified its mission and realigned itsorganizational structure to become more streamlined andfinancially viable. The next strategic plan in 2006 saw thedefinition of the agency’s core values, vision, and purpose.

with this foundation, we began the strategic planning processanew in 2009/2010 with the intention of defining Eliada’s focusfor the coming twenty years. many of the ideas in this strategicplan are innovative, pioneering, and bold. we hope you are asinspired by these initiatives as we are, and we invite you to be apart of this exciting new era of service. call 828.254.5356 tolearn more about ways in which you can Help Children Succeed.

missionhelping children Succeed

visionTo create the optimal learning environment thatempowers children and their families to succeed

purposeTo provide an environment in which children andtheir families can find their own unique gifts and

strengths to reach their fullest potential

core values

FaITh, hopE & lovE

Eliada was founded on the principlesof the christian faith, honoring theintrinsic value and dignity of each

person. we offer an environment ofunconditional love and respect to

encourage the development ofspiritual growth and personalconfidence as a foundation for

achieving ones potential

InTEgrITy

Eliada is guided by inherenthonesty, ethics and accountability

TEamwork

Eliada is a dedicated and diverseteam of professionals who

support one another in achievingthe agency’s mission

ExcEllEncE

Eliada is committed to excellencein a solution-focused

environment.

20 yEar vISIon: Eliada is an extremelybeautiful environment wherearchitecture, art, nature, andfunctionality are intertwined.

20 yEar vISIon: Eliada is a community of highly integrated educational, treatmentand character development programs for children, families and the greatercommunity, utilizing horizontal and vertical integration to achieve its mission.

convert to new medicaid Service Definitions forDay Treatment, Therapeutic Family Services andcase management.

Feasability Study: add Substance abuseresidential Treatment Services. Implement ifcriteria are satisfied.

Feasability Study: add Therapeutic FamilyServices in homes owned by Eliada adjacent tothe campus. Implement if criteria are satisfied.

write the Eliada model, including specificbehavioral models for each treatment unit.Incorporate evidence based practices andinterventions in all services.

create the optimal mix, size, and viability oftreatment services within the critical accessBehavioral health agency (caBha).

Develop and implement expanded therapeuticbased vocational, animal, horticultural,recreational, and other curriculum options topromote success in treatment for the diversityof children referred to Eliada’s mental healthServices.

longitudinal tracking of students for 10 yearsafter leaving Eliada’s services.

Develop computerized student goal tracking andfeedback - feedback loop that students use totrack their own progress.

virtual goal coach for Students - Utilizingartificial Intelligence, internet and “bot”technology, the virtual goal coach would bedeveloped for a specific student’s goals to trackprogress and provide guidance andencouragement for the student. Supplement toexisting staff involvement.

Expand after-School Services by increasingparc enrollment by 30 students.Develop Early Interventions Services to addresslearning delays & disabilities, physical disabilities,autism, hyperkinetic & behavioral disorder, post-traumatic stress, neglect and abuse.

conduct feasability student for new vocationalschool and pursue accreditation by 2012.Identify Foundation(s) to fund program duringaccreditation period of 1.5 years. Developeducational/trades program of study. Identify 8initial students for the program, address housingneeds, & hire/train staff. goal: Full accreditationand trades program that can be fundedcompletely by pell grants, Social Security, andfoster care funds. Identify and determine othertrades to incorporate after accreditation isachieved.

Facility committee will create a 10 yearcapital budget forimprovements/maintenance of existingfacilities.

access utilization for all facilities anddetermine future needs. work with EliadaFoundation to develop a masterconstruction plan and supporting capitalcampaign.

Feasability study: increase housing for staffon campus. Explore linkage with mountainhousing opportunities.

create optimal fitness & recreation centerin the historic dairy barn. complete rehabof roof & exterior walls. new hvacsystems. Fitness area with weight room,aerobics & climbing walls.

construct a full challenge course with lowand high ropes, zip line and repelling wallsfor use with students, family and staffteams.

Feasability: Build a multi-purpose facility tohouse a training center, meeting rooms,administration and development offices.

Feasability: construct a chapel for agencyand public usage on Slippy mountain.

20 Year Vision: Eliada breaks the cycles thatprevent children and their families fromsucceeding.

Feasability study/needs assessment: adding adoptionServices to Eliada’s continuum of care.

Feasability study/needs assessment: add outpatient andcommunity-based Substance abuse services to Eliada’scontinuum of care. Implement if criteria are satisfied.

Implement and expand array of services for families ofchildren in treatment, including: parent & SiblingSupport groups, parent Training classes, multi-FamilyTherapy, & Financial and legal counseling.

Eliada will increase the intensity in which it works withfamilies. Focus on family clarification, reunification, andpermanency.

Development of effective aftercare services to ensurecontinued success for our students and families.

Develop family access to electronics to track studentprogress; parent training customized for each familyfrom a library of trainings delivered via internet.

parent partnership- provide expanded parent teacherconferences, parent volunteers, parenting classes,parent support groups and parent advisory committee.

research and develop funding (grants) to provideservices to families such as legal, Financial & housingcounseling, Immigration assistance, language and gEDcourses, and linkage to Social Services.

20 yEar vISIon: Eliada extends its mission beyond our organizationalboundaries.

Develop a training series for treatment,education and management services.market to other non-profits andchildren’s services organizations.

Develop career planning opportunitiesfor current employees. Identify andassist employees who desiremanagement career tracks in obtainingknowledge and skills to pursueopportunities both inside and outsidethe Eliada organization.

work extensively with State and Federaladministrative Divisions to addressquality and cost effective service

delivery. Introduce and advocate for asingle chart of accounts, standardizedallocation methodologies, andcomputerized variance reporting.

Develop linkages with Family andJuvenile courts to provide preventative,treatment and educational services.Develop a parent coordinator Divisionto provide mediation services. SeekFoundation funding for judicial services.

Develop an employee incentive programto encourage community volunteerismand civic involvement. rotary, lions,Elks, Scouts, youth recreation leagues.

20 yEar vISIon: Eliada sustains a culture that embodies our corevalues: Faith, hope & love, Excellence, Teamwork, & Integrity.

complete an employee handbook toinclude Eliada history, performanceexpectations, organizational structureand values, as well as operationalguidelines. Develop hard copy as well ason-line version.

produce an updated video to includeinformation on each department ofEliada. Include performanceexpectations, attire, boundaries,interpersonal relationships and linkage

between each department and Eliada asa whole.

Improve record retention system.Identify optimal placement of recordarchives on campus. purge all non-required records. Develop effective andefficient document retrieval system.Develop full electronic storage system.

computer scenario modeling forFinancial/program options.

20 yEar vISIon: Eliada is nationally recognized forits services and organizational culture.

collect data on performance indicators and post quarterlyon the webpage. Utilize this data to direct programmaticand clinical decisions and initiatives.

present outcome results and program evaluation model at anational conference. Initiate peer review of outcomesmeasurements and model with agencies, foundations andresearch entities throughout the United States.

publish an article in a national publication on programevaluation model.

change Eliada homes name to simply ElIaDa. rebrand tohonor the past, but accurately depict what Eliada is todayand what it is striving to become in the future.

Become a national voice for the importance of Early BrainDevelopment. Eliada would develop a campaign that wouldstress the importance of a stable, supportive environmentduring the first 5 years of life.

Expand training options forexperienced treatment staff and fosterparents.

provide Qualified professional trainingon family dynamics; group work withfamilies and engaging resistant familiesin treatment.

Expand rISE program to include aresidency program for professionals intheir respective fields. Includeaccounting, human resources, and mIS.goal of 1,000 applicants/year for rISEpositions.

Develop departmental succession plan.Identify core competencies requiredand develop training resources toaddress those needs.

Develop virtual human resourcesspecialists - utilizing artificialintelligence, internet and “bot”, thevirtual hr specialists could collectinitial information for applicants foremployment, inform supervisors oftraining requirements for theirsubordinates, and provide basic policyand practice training.

achieve rating in the top 25% tier forwages and benefits in the market andservice arena.

Develop an Enhanced retirement planthat would allow an employee indirect line services to retire with asecured standard of living.

20 yEar vISIon: Eliada has highly skilled staff who find their workrewarding.

achieve annual revenue goal of 15 million by June.

2.5% profit margin for combined services. annual operations profit of $375,000.

Diversify funding streams- reduce medicaid funding percentage of total revenuefrom 83% to 60%.

work with Foundation to conduct successful capital campaigns.

20 yEar vISIon: Eliada is financially independent throughendowments, benefactors, and public/private funds. Eliminatedependence on federal and state public funding.

2 compton Driveasheville, nc 28806

www.eliada.org

828.254.5356 (p)828.259.5384 (f)info@eliada.org