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Storming in a Group. By Crystal Cornelius, Jennifer Jordan, Kelly Mical , Jonathon Nantz , Iryna Welch, and Sarah Wright. Crucial Confrontations. WHAT is the right confrontation. Unbundling Prioritizing. Deciding IF you should confrontation. A Clearly broken promise Unclear and iffy - PowerPoint PPT Presentation
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By Crystal Cornelius, Jennifer Jordan, Kelly Mical, Jonathon Nantz, Iryna Welch, and Sarah Wright
Storming in a Group
Crucial Confrontations
WHAT is the right confrontationUnbundlingPrioritizing
A Clearly broken promiseUnclear and iffyWhen you should speak upWhen you shouldn’t speak up
Deciding IF you should confrontation
“Have you ever noticed? Anybody going slower than you is an idiot, and anyone going faster than you is a maniac?”- George Carlin
You must learn to get your head right before opening your mouth.
Master My Stories
See and HearTell a StoryFeelAct
Crucial Confrontations
People usually choose silence or violence as a result of telling an ugly story.
When moving to silence instead of dealing with a situation- bad things happen.
We must ask “humanizing questions,” and look at all sides of the situation in order to put our stories into perspective.
Choosing Silence or Violence
Self, Motivate “Pleasure or Pain”Self, Enable “Strength or Weakness”Others, Motivate “Praise or Pressure”Others, Enable “Help or Hindrance”Things, Motivate “Carrot or Stick”Things, Enable “Bridge or Barrier”
6 Sources of Influence
SafetySafety is making
sure the person is comfortable
Without safety a confrontational
discussion will not be successful
Things to Avoid in a Confrontation
Don’t play games
Don’t play charades
Don’t pass the buck
Don’t play “read my mind”
Explain Gap and Maintain Safety
Describe the gapRestore safety if
necessaryShow mutual respectShow mutual
purposeAsk permissionNo inappropriate
humorNo group attacks
Decide What to SayExplain the facts
Share your story
Monitor for safety problems
Finish with a question
Remain Focused and FlexibleNew topic arises-
decide to discuss original, new, or both topics
Stay focused on what is being discussed
If person becomes angry, restore safety
AMPP
Who
What
When
F ollow-up
What to do after a Crucial Confrontation?
WHO?
• Responsibility
• Accountability
• Established expectation
What? When?• Specific Times and Dates• Be Exact• Clarity is important
Is the objective clearQuality/Quantity
neededDon’t leave it to
assumption
FOLLOW UP!!Balance between
abandonment and micromanaging
1. Risk2. Trust3. Competence
Storming