This guidebook belongs to: ____________________________NTO-01

New Team Member Modules History & Culture and Basic Standards

TRAININGSTORE OPERATIONS

MISSION STATEMENT:

Exceptional Franchisees and Team Members on a Mission to be the Best Pizza Delivery Company In The World!

GUIDING PRINCIPLES:

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1. Putting People First

2. Demanding Integrity

3. Striving to Make Every Customer a Loyal Customer

4. Delivering With Smart Hustle and Positive Energy

5. Winning By Improving Results Every Time

HOW TO USE THIS WORKBOOK TRAINING PLANThis guidebook should be used in conjunction with the NTO online training program. This program can be found online at http://live.dominos.com or by clicking on Hotlinks on your Pulse system.

Additional training materials may be provided by your franchisee.

OBJECTIVEWhat’s in this for you? When you have successfully completed all training modules and accompanying workbooks for your position(s), you will become a team member of the best pizza delivery company in the world!

QUESTIONSWrite down any questions that you have during the training in the Questions/Comments section on the back inside cover of this guidebook. Share these questions with your franchisee or general manager at an appropriate time.

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Activity in Workbook

Links to Discussion Groups

Links to Wiki Pages

Important Info. for OER Coach

ICON KEYThroughout this workbook and the accompanying eLearning program, you will notice several icons. Below is a list of the icons and a brief description of what each stands for.

History and Culture Module

DOMINO’S MISSION STATEMENT

1. What is the Mission Statement of Domino’s Pizza? Please write it below.

2. Fill in the blanks for Domino’s Pizza’s Guiding Principles. a. Putting _______________ First.

b. Demanding ___________________.

c. Delivering with Smart ______________ and Positive _______________.

d. _______________ By Improving _______________ Every Time.

JOB OPPORTUNITIES

3. Circle the job opportunity that you are most interested in learning more about:

a. Franchisee b. General Manager c. Team USA

d. International e. Supply Chain f. World Resource Center

PARTNER’S FOUNDATION

4. If you would like to support the Domino’s Pizza Partner’s Foundation, you can do so by donation or a small deduction from your paycheck. Only $1 or $2 would help. If you are interested in giving, there is a Payroll Deduction Form located in the back of this guidebook.

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HUSTLE

4. Fill in the blanks:

a. Always answer the phone in __________ rings.

b. Always greet carry-out cutomers with a ________________.

c. Always _______________ your manager.

SERVICE GOALS

5. What are the service goals for your store? Ask your General Manager or Franchisee.

a. Load Time: ______________

b. Out The Door Time: _______________

c. Delivery Time: _______________

WOW

6. A customer called to complain that their pizza arrived an hour later the the estimated delivery time and it was cold. What do you do....

Apologize a. What would you say?

GIve Them What They Want b. How would you accomplish this?

Give Them Something Extra c. How would you use to give them something extra?

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STORE TOUR

14. Now it’s time to get up and get to know your new workplace. Ask your manager or trainer to take you on a tour of your store at this time. Find each item listed below and write down its name and location in the Circle of Operations (Ordertaking, Pizzamaking, Oventending, Order Routing or Safe Delivery).

a. Name: _______________ Location: ____________________________

b. Name: _______________ Location: ____________________________

c. Name: _______________ Location: ____________________________

d. Name: _______________ Location: ____________________________

e. Name: _______________ Location: ____________________________

f. Name: _______________ Location: ____________________________

g. Name: _______________ Location: ____________________________

h. Name: _______________ Location: ____________________________

i. Name: _______________ Location: ____________________________

j. Name: _______________ Location: ____________________________

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DOMINO’S LINGO

11. Visit the Domino’s Dictionary Wiki and write down 4 words and their definitions. The dictionary is located at hotlinks > dlive > collaborate > wiki.

a. _______________ :

b. _______________ :

c. _______________ :

d. _______________ :

AROUND THE STORE

12. Write down your schedule for your first work week:

Monday ________ to ________ Tuesday ________ to ________

Wednesday ________ to ________ Thursday ________ to ________

Friday ________ to ________ Saturday ________ to ________

Sunday ________ to ________

13. Take notes on some important things to know about around the store.

a. Career Opportunities: ____________________________________________

b. Pay Periods: ___________________________________________________

c. Benefits: ______________________________________________________

d. Employee Meals: ________________________________________________

e. Beverage Policy: ________________________________________________

f. Where to Park: __________________________________________________

g. Where to Store Personal Items: ____________________________________

h. Breaks: _______________________________________________________

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TIPS FOR EMERGENCIES & NATURAL DISASTERS

1. In the event of a TORNADO:

• Know the designated meeting shelter. • If you are on the road, move away from the tornado’s path. • Take cover and wait it it.

2. If a HURRICANE is predicted to come ashore in your area:

• Know where your shelter area is located. • You may be asked to assist in preparing your store. • Evacuate as directed by authorities

3. If a FLOOD occurs in your area:

• Don’t attempt to walk through flood waters that are more than knee deep. • If you are caught in the store by rising waters, move to the highest level or roof if absolutely necessary. • If you are in the vehicle and it stalls, abandon it and move to high ground.

4. In the event of an EARTHQUAKE:

• Stay calm. • If in the store, stay away from windows and take cover under counters. • If outdoors, move to open areas. • If driving, pull to the side of the road, stop, and stay in the car. • Do not use the phone (keep lines open for emergency communicators).

5. If a FIRE occurs:

• Notify the fire department immediately. • If you are able to get it under control, do so quickly. • Evacuate the area.

6. If you store recieves a BOMB THREAT:

• Ask the individual or caller questions and listen to identify the voice. • Call the police. • Alert your acting manager • Contact the Safety Hotline/Franchisee. • Make notes from your case • Do not touch any suspicious objects.

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BASIC STANDARDS MODULE

OER 1. What was your store’s last OER score?

2. Ask your manager how you can help to improve your store. List his/her response in the space provided below.

IMAGE

3. Use the portion of the Perfect Image Job Aid below to make sure that your uniform meets Domino’s Pizza’s Standards.

SANITATION

4. How many points did your store receive on the Sanitiation section on their last OER?

HANDWASHING

5. What song should you sing while washing your hand to know the correct amount of _ time to wash them?

SAFETY

6. Fill In the Blank. Safety is _________________’s job.

ACCIDENTS

4. Circle the most common accidents that new team members have.

a. Slip and Falls b. Cuts & Bruises

c. Back Strain b. Traffic Accidents

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Name: _________________________________________________

Position: ________________________________________________

Social Security #: _________________________________________

Franchise Store (Store #______) Corporate: _____________________________________

Corporate Store (Store #______) Distribution Center: ______________________________

Work Address: ___________________________________________ _____________________________________________

PARTNER’S FOUNDATION PAYROLL DEDUCTION FORM

Yes, I would like to participate. Please deduct from each of my paychecks $1 $2 $5 $10 $20 Other______

I am currently participating and would like to upgrade my giving to: $1 $2 $5 $10 $20 Other______

I would like to contribute a one-time deduction from my pay check of $______

No, I cannot participate at this time.

Please return your completed form to your Franchisee or designated payroll officer.

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________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PHONE NUMBERSNAME NUMBER

Store # General Manager

Franchisee Regional Supervisor Assistant Manager

QUESTIONS & NOTES

SAFETY HOTLINE 1 (800) 284 - 0911

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Exceptional Team Members and Franchisees on a Mission to be the Best Pizza Delivery

Company In The World