STORE Ad Display Smart Car POP-UP ... - Postal Vision 2020 · Retail As A Service Home as a retail store Mono-format => multi-format Digital channels (camera, voice, social, etc)

Wear-able

STORE

POP-UP

SHOWROOM

ON-THE-GO

THEHOME

IOTAutomated

Retail

Ad Display

AR / VR

Web

Social

PublicTransport

Mobile

Talk

Camera

BrandExperience Text

SmartCar

IntelligentAgents

Copyright © 2019 Accenture. All rights reserved.

YESTERDAY….Buying economic quantities from manufacturers and selling them efficiently to consumers.

= Traffic x Conversion Rate x Basket Size

PERFORMANCE


TODAY….Someone buying something they desire from someone they trust.

PERFORMANCEARPU

(CAC x Churn)

=


Purc

hase

Com

plex

ity

Purchase Frequency

Design & Builda media room

Finda smart homecomponent that works w/my devices

Research & Buya VR system that Ican use for school

Choose Stuff

$147 BReplacean appliance

FixStuff

$33 B

Securemy home

Repairmy under warrantee appliance

Monitormy connectedhome devices

Reorder Stuff

$132 B

Reorderlight bulbs

Replenishmy officesupplies

Replacewater filter

Use Stuff$110 B

Meet Upw/other drone photographers

Learn to Usemy PC & VR headset Buy Additional

digital services

Printmy widget



DigitalAcquisition

OfferingExpansion

ChannelExpansion

IntelligentExecution

MarketplaceInfrastructure


7

86% of consumers consider delivery to be part of their online shopping experience

70% of shoppers said they would no longer shop with a retailer after a single poor delivery experience

70%of shoppers expect to be able to make routing changes to an alternative delivery location Last-mile represents ~50% of the

fulfillment cost* & are carrier market driven

Traditional technology solutions provide limited real time visibility, control and optimization

Traditional providers lack flexibility and responsiveness

* Honeywell, 2016


APPENDIX

8

Marketplace Infrastructure

Intelligent Execution

Channel Expansion

Digital Acquisition

TRANSFORMATION PRIORITIES Marketplaces Loyalty Programs Services subscriptions Ad Tech & Ai/AutoML

Consumer Data Architectures COOP & Ad serve

Offering Expansion Home Services Platform Service models Partner platforms

Personalized products Exclusive brands & Private Label Retail As A Service

Home as a retail store Mono-format => multi-format Digital channels (camera, voice,

social, etc) CRM/Ai

Partner platforms (eg connected health)

Digital “Factories”

Digital Store twins Intelligent operations Hyperlocalization &

personalization Smart Contact Centers Labor of the future

Store of the Future Supply Chain transformation Org transformation Venture/Transformation units

Strategic partnership investments Applied Intelligence Units


DIGITAL ECOSYSTEMCommerce Platform Media & Entertainment

Connected Life

Social

Direct Owned Brands

Health Services

Local Services

› Temperature controlled delivery vehicle

› Docking station with removable lockers

› Audio surveillance system

Patents

Technology, R&D, Innovation

Search

Loyalty

Financial Services

Logistics

O2O

Cloud Computing

Marketing & Data Mgmt

Copyright © 2019 Accenture. All rights reserved.Last Updated: 04.22.19

DIGITAL ECOSYSTEMCommerce Platform

Media & Entertainment

Connected Life

Social

Direct Owned Brands

Health Services

Local Services

› Motion Responsive Drone › Real-time accent translator › Hostile takeover avoidance

of unmanned vehicles › Warehouse Robotic Arms › Smart wristbands

Patents


Search

Loyalty

Financial Services

Logistics

O2O

Cloud Computing

Marketing & Data Management


DIGITAL ECOSYSTEMCommerce Platform Media & Entertainment

Connected Life

Social

Direct Owned BrandsHealth Services

Local Services

› Method and system for processing information

› System and method to adjust Account Balance on a Blockchain

Patents


Search

Loyalty

Financial ServicesLogistics O2O

Marketing & Data Management

Cloud Computing


Documents

STORE Ad Display Smart Car POP-UP ... - Postal Vision 2020 · Retail As A Service Home as a retail store Mono-format => multi-format Digital channels (camera, voice, social, etc)