Profile

Focused on achieving innovative breakthroughs and process efficiency improvements through Best Practice culture. The benefits of this include saving time & money, improving processes, quality & efficiency and resulting in enhanced reputations for individuals and their organisations.through Best Practice culture.

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Personal Skills

Enterprising and highly self-motivated. Strong determination and an eye for detail. Capable of working as part of a team or alone. Highly organized and target focussed. Enjoys new challenges and always learning. Perseverance, even in the face of uncertainty. Visionary and willing to challenge the status quo.

Business Skills

Strong communication and stakeholder management. Diplomatic and able to lead cross-functional teams. Ability to build a professional support network. Culture and process aware. IT Literate. Project and Line Management experience. Web Design skills (Dreamweaver, Photoshop,

SharePoint and TeamSite).

PROCESS IMPROVEMENT MANAGER, Ericsson UK Ltd. Recent Achievements

Establishment and chairmanship of Group Best Practices Forum. Appointed as Group Innovations champion. This led to improved employee engagement, increased internal efficiency and process improvements.

Creation and deployment of Group tactical and strategic resource forecasting process and capability planning. This gave senior management a consistent and formal means to establish future resource demand trends and hence determine appropriate resource dimensioning levels.

Establishment of Group KPI’s and monthly performance monitoring process. Mapping of group Balanced Scorecard objectives to performance objectives for individual staff. This enabled Group performance to be measured, analysed and improved.

Instigation of formal benchmarking of Group performance against comparable internal and external business units. This led to identification and adoption of ‘Best in Breed’ practices.

Support to Group Line Management through development of employee performance evaluation process, reward and recognition scheme, competence profiling tool, employee information handbook, Problem Solving Toolbox and cheat sheet library. This led to improved support for staff and reduced their time spent searching for information and solutions.

Champion for improved deployment of communications using available media channels, on-line collaboration sites, newsletters/publications and display boards. This led to improved employee motivation and engagement.

Major contributor to achieving operational alignment to Regional and Global Company policies and directives. This ensured Group alignment the global organizational maturity model and resulted in increased levels of autonomy for local (country) operations.

Driver for culture and process harmonisation for recently TUPE’d Managed Services organisation acquired from major UK mobile operator. This enabled the new managed services support unit to integrate with the parent company ways of working and hence achieve expected levels of alignment.

Steve SmithSteve Smith

GREENHAM, NEWBURY, steves1010@aol.com BERKSHIRE, RG19 8FA. 07733 - 307413 http://uk.linkedin.com/in/steves1010

Credentials

BSc (Hons) 2.1 (Electrical & Electronic Engineering),

C.Eng, MIET, 6Sigma project certified. ONC (Electrical Engineering). Consistently assessed as Excellent and

Outstanding in annual appraisals. Apprentice of the Year (Highbury Technical

College).

Employment History

Ericsson UK Ltd (2000 – present)Equant (1999 – 2000)Memorex Telex (1997 – 1999)Lancare UK Ltd (1992 – 1997)Dowty Case Communications Ltd (1987 – 1992)British Telecom National Accounts (1986 – 1987)Philips Telecommunications (1982 – 1986)

PROCESS IMPROVEMENT MANAGER, Ericsson UK Ltd. Recent Achievements …….cont’d.

Establishment of a formal Group certification process. Appointed as global assessor for candidates. This enabled benchmarking of staff against defined competence profiles and job grading levels.

Group Sales support through creation of Services Sales portfolio and local booster for add-on sales process. This raised the profile of the Group through its increased sales contribution.

Project Management of Remote Support Gateway roll-out to customers. Major contributor to, and Line Management within, new Consultancy focussed Business Unit. Line Management of Network Design group.

Other Employment Achievements

Re-establishment of business from troubled accounts. Three failed accounts brought back on line. (Equant)

Established an internal Token Ring Subject Matter Expert forum. This led to a successful £0.5m+ bid for customer infrastructure. (Memorex Telex)

Established internal 3Com Subject Matter Expert forum. Liaison with 3Com on their certification program. Led to an internal support structure for network designers working with 3Com products. (Memorex Telex)

Achieved MicroSoft Solution Provider status and CHEST SELECT 3 approved reseller status. Enabled first year Microsoft sales in excess of £0.75k. (Lancare)

Took on management of sales team, doubling the team turnover within 6 months, (Lancare)

Established a new Barclays National Programmes Business Unit which generated £2.5m p.a. turnover. (Lancare)

Established Project Management as a new revenue service which generated £0.3k turnover in first 6 months of operation. (Dowty Case)

Product Manager for design and introduction of new Slimline Terminal handset range for Philips Key Systems. This then became the new design for introduction across global markets. (Philips)

Key participant in European collaboration on development of Sopho-S voice key system. This enabled cost savings through joint collaborative design serving multiple European markets. (Philips)

Personal

Married, 3 children. Country House restoration. Formed (& performed in) rock bands. Clean driving licence, valid passport and good health.

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