StetsonUniversityInternalCommunicationSurvey

May2018

SurveyFastFacts

ØEmailswithasurveylinkweresenttoFacultyandStaffinDeLand andCelebrationfromFeb.9toMarch9,2018.

Ø135Facultymembersresponded,outof367,or36.8percent.

Ø236Staffmembersresponded,outof610,or38.7percent.

Overall,371employeesresponded=38percentresponserate.

WhoTooktheSurvey?Faculty– 135responses

• 71inCollegeofArts&Sciences• 17inSchoolofBusinessAdministration• 12inSchoolofMusic

• 39wereTenured• 26onTenuretrack• 23Visiting

• 59workedatStetsonfor0-5years• 22for21ormoreyears• 15for11-20years

Staff– 236responses

• 36inAcademicDepartments,Provost’sOffice,etc.

• 34inCampusLifeandStudentSuccess• 29inAthletics• 16inAlumniandDevelopment

• 126wereSalaried;63Hourly

• 172wereFull-time;15Part-Time

• 121workedatStetsonfor0-5years• 27for11-20years• 26for6-10years

2.4%4.2%

1.2%

7.8%9.6%

4.2%

11.1%

14.5%

4.2%4.8%

10.5%7.2%

30.1%28.3%

17.2%

34.9%

25.6%

44.9%

8.7%7.2%

21.1%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

TheUniversitydoesagoodjobofcommunicatingwhatishappeningatthe

institution.

TheUniversitydoesagoodjobofcommunicatingaboutchangesordecisionsthat

affectemployees.

Iamabletocontactseniormanagement/facultyasneeded.

StronglyDisagree Disagree Somewhatdisagree NeitherAgreenorDisagree SomewhatAgree Agree StronglyAgree

43.6%

32.8%

66%

Q3- Towhatextentdoyouagreeordisagreewiththefollowingstatements:(%ofFacultyandStaffwhochoseeachoption)

2.4% 2.7%4.5%5.4%

8.4%10.5%

13.0% 12.7%14.5%

8.7%10.5%

8.4%

25.6%23.2%

24.7%

32.5%34.3%

27.7%

12.3%

8.1%9.6%

0%

5%

10%

15%

20%

25%

30%

35%

40%

TheinformationthatIneedtodomyjobiseasilyavailabletome.

IamsatisfiedwiththeinformationthatIreceivefrommanagementaboutwhatisgoingoninmy

area.

IfeelIamkeptinformedaboutmattersthataffectme.

StronglyDisagree Disagree Somewhatdisagree NeitherAgreenorDisagree SomewhatAgree Agree StronglyAgree

44.8% 42.4%

37.3%

Q3- Towhatextentdoyouagreeordisagreewiththefollowingstatements:(%ofFacultyandStaffwhochoseeachoption)

4% 4%2% 3%

1%3%

9%

4%2% 3%

6%4%

8%6%

4% 3%

12%

3%

16%

11%

4% 4% 4% 4%

13%

18%

6%

12%14%

8%

34%

43%

53%

47%

53%

39%

5%8% 9%

7%

4%

10%

5%

2%

8% 8%

3%

13%

4%1%

10% 9%

2%

10%

2% 2% 1%3%

1%4%

0% 1% 2% 2% 1%3%

0%

10%

20%

30%

40%

50%

60%

Administrators,suchasthepresident,provostandvicepresidents

Mydean'soffice Mydepartmentchair Otherfacultymembers HumanResources StetsonUniversityCommunications

0 1 2 3 4 5 6 7 8 9 10

Mean:4.11 Mean:4.28 Mean:5.25 Mean:5.17 Mean:4.35 Mean:5.36ToolittleToomuch ToolittleToomuch ToolittleToomuch ToolittleToomuch ToolittleToomuch ToolittleToomuch

Q13- TheamountofinformationIreceivefromthesesourcesis:(%Facultywhochoseeachoption)

6% 7% 8% 7%

3%

7%5%

8% 8%

3%

11%

5%

16%14%

7%

16%

7%

15%17%

5%

42%44%

36%35%

43%

9%7%

4%

10%12%

4%

12%

7%

3%

12%

6%8%

4% 4%

7%

1%2%

1% 2%3%

2%3%

1% 1%

6%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Administrators,suchasthepresident,provostandvice

presidents

Directsupervisor Otherdepartmentmanagement

HumanResources StetsonUniversityCommunications

0 1 2 3 4 5 6 7 8 9 10

Mean:4.64 Mean:5.13 Mean:4.22 Mean:4.27 Mean:5.56ToolittleToomuch ToolittleToomuch ToolittleToomuchToolittleToomuch ToolittleToomuch

Q14- TheamountofinformationIreceivefromthesesourcesis:(%Staffwhochoseeachoption)

3%5%

2% 1%

7%

14%

5%

10%

3%

7%

12%

21%

2%

7%

3% 3%

7%9%

2%5%

3%6%

8%6%

1%

6%3% 3%

9%7%

5%

13%

9% 10%12% 11%

3%

7% 6% 6% 7%

3%

9%11% 12% 11%

10%7%

14%

6%

13% 12%

7%5%

51%

22%

38%

31%

16%

13%

0%

10%

20%

30%

40%

50%

60%

DailyAnnouncementsdeliveredtoyouremail

eachmorning

Stetsonsocialmediaaccounts(Facebook,Snapchat,Twitter,Instagram,etc.)

StoriesonStetsonToday(www.stetson.edu/today)

Website(stetson.edu) Digitalscreenswithmessaginginbuildings

aroundcampus

MyStetsonmessaging

0 1 2 3 4 5 6 7 8 9 10

Q15- HowawareareyouofthesecommunicationchannelsatStetson?(%FacultyandStaffwhochoseeachoption)

10%

31%

8%

24%

13%

20% 20%19%

34% 35% 34%31%

45%43%

71%

35%

57%

42%

56%

35%37%

0%

10%

20%

30%

40%

50%

60%

70%

80%

DailyStetsonAnnouncebulletindeliveredtoyour

emaileachmorning

Stetsonsocialmediaaccounts(Facebook,Snapchat,Twitter,Instagram,etc.)

StoriesonStetsonToday(www.stetson.edu/today)

StetsonUniversityMagazine

Website(Stetson.edu) Digitalscreenswithmessagesinbuildings

aroundcampus

MyStetsonmessaging

NotInterested NeitherInterestednordisinterested Interested

Q17- HowinterestedareyouinRECEIVINGinformationthroughthesecommunicationchannelsatStetson?

(%FacultyandStaffwhochoseeachoption)

NoticetheTop5VITALandINTERESTINGtopicsarenotoftencoveredintheTop2preferredchannels:DailyAnnouncementsdeliveredbyemailandStetsonToday.

12%9%

5% 7%5%

13%

4%7%

12%10% 11%

8% 7%

17%

2% 3%

9%11% 10%

7% 6%

15%

4% 2%2%5% 6% 5%

3%

10%

4%1%

23%

14%16%

14%

7%

18%

8%

3%

42%

50% 51%

58%

73%

27%

77%

83%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

StetsonAnnounceonStetsonTodayand

delivereddailyviaemailtospecifiedaudience

Stetsonsocialmedia(universityor

departmentalaccounts,Facebook,Snapchat,

Twitter,Instagram,etc.)

StetsonTodayarticles(www.stetson.edu/today)

Digitalscreenswithmessagesinbuildings

aroundcampus

MyStetsonmessaging Massemailsentdirectlytofaculty,staffor

students(commonlyknownass-lists)

EmailservicessuchasMyEmma,Constant

Contact,MailPoet,etc.

Other(pleasespecify):_________________

Daily Weekly Afewtimesamonth Monthly Afewtimesayear Never

Q18- HowoftendoyouUSEthesecommunicationchannelstodelivermessagestoothers?(%ofFacultyandStaffwhochoseeachoption)

FacultyandStaffCommentsFacultyandstaffprovided282commentsto3open-endedquestions.

• Q7:Whattopicsnotmentionedabovewouldyouliketohavemoreinformationabout?79comments

• Q8:Whatadditionalinformationwouldhelpyouperformyourjobbetter?95comments

• Q20:PleasegiveusyoursuggestionsonimprovingStetsonInternalCommunication,oranyadditionalcommentsyouhave.108comments

StrategicInformation 33

“Allstaffmeetingsthatdiscussmorethanjustafewofficesandtheirjobsoncampus,howabouttopicsthatarecurrenttowheretheuniversityisheadingandhowthatmayaffectourdailypositions.”

HumanResources 26

“ThestaffneedsmoreinformationabouttheirbenefitsandotheritemsthatsupporttheiremploymentatStetson.”

Events/Calendarsystem

22

“Onecalendarwithallevents– studentorgs,guestspeakers,holidayclosings,academicdeadlines…”

Training 19

“Trainingonnewsoftware(ornewversionsofsoftware)oroperatingsystems.Somuchoftheworkdayiscomprisedofcomputer-basedwork,andouremployees'competencyvariesgreatly.SendingusaYouTubelinkisnotsufficienttraining.”

Marketing 15

“Weshouldhaveabettersocialmediachannel,andscreensoncampuswithnews.Oncewehaveourownbroadcastingservices,theyshouldcreatemorecontenttoshowinourhomepage,andsocialmedia.ShortvideoswithbriefinformationwouldmakepeoplemoreawareandmoremotivatedtoknowaboutStetson.”

FinancialInformation 12

“Financialsolvencyoftheuniversity”

PoliciesandProcedures

12

“Policyorprocedurechangesthataffecteveryoneinapipeline- oftennevercommunicatedtostaff.”

Ø 38wantedmore,suchas:• “Themorecommunicationthebetter.”• “Moreuseofdigitalscreensneeded.”• “Provideatextalertsystemforitemsotherthanemergencies.”

Ø22wantedless,suchas:• “Minimizeemail.”• “Wouldbenicetobeabletopersonally/specificallyselectmessagetypestobereceivedsodon’treceiveEVERYTHING.”

• “IgettoomuchinformationonthingsIdonotcareabout,whichmakesithardtofilteroutthestuffIneedtoknow.”

HowMuchCommunication?

What’sNext?• PresentresultsatAllCampusStaffMeetingonMay16.WritestoryaboutsurveyresultsforStetsonToday.

• MeetwithDepartmentstodiscussfindings.

• IncorporatesuggestionsinMarketingDepartment,suchas:

1. Developstoriesaboutkeytopics,suchasStetson’sstrategiesandvisionforthefuture.

2. WorkwithDepartmentstoshowthemhowtodeveloptemplatesfortheirowncommunicationplansusingexistingtools.CLaSS alreadyhasaskedforthistrainingthissummer.

3. UsesurveyfindingsasaguideforanupcomingredesignofStetsonToday.

AVerySpecialThankYouto:

• MarketingProfessorsCarolAzab,Ph.D.,andDeborahGoldring,Ph.D.,fortheirhelpwiththissurvey.

• MarketingmajorIzabelaLopesCardozo‘18forherassistancewiththeQualtrics surveysoftware.

• MBAstudentNataliaMasia forherhelpwiththesurvey,theanalysisandPowerPointpresentation.