S T E P H E N R O M E R O

OBJECTIVE

To further my professional career with an executive level management position in a world class communication company. To use my 18 years of sales and leadership experience while enhancing the company’s productivity and reputation.

EXPERIENCE

2005-Present Sprint Caribe PR Carolina, PR

Retail Store Manager Promote innovation and friendly competition to deliver unparalleled customer experience As a Sprint Store Manager, you lead and inspire a sales team to provide unparalleled customer experience. Gain valuable wireless industry experience and skills by learning the newest trends and technology through

engagement and training You encourage consistent success and career development through formal, monthly one on one coaching

sessions. Enjoy the challenge of analyzing individual and team performance against business goals and implementing

business improvement strategies. Delivers operational and merchandising excellence.

2004-2005 Sprint Caribe PR Canovanas PR

Assistant Store Manager Partners with Store Manager to lead store team with unparalleled store experience that improves customer

loyalty and strengthens the Sprint Brand Motivates sales team to meet or exceed key performance objectives that include service and repair metrics,

sales and customer satisfaction goals and store compliance/audits Provides continuous feedback and coaching to improve individual and store performance Delivers operational and merchandising excellence Completes all courses in your leadership curriculum path with the required time frames Complies with all operational policies and procedures including the Sprint Code of Conduct

2003-2004 Sprint Caribe PR Canovanas PR

Lead Retail Consultant Serves as sales floor leader Provides a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the

value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience and protecting their investment

Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand Meets or exceeds key performance objectives that include sales and customer satisfaction goals Makes certain accurate customer account set-up so they are ready to connect when leaving the store Identifies the right solutions to customer billing, technical and or account issues

2002-2003 Sprint Caribe PR Bayamon PR

Retail Communication Consultant Provides a total sales solution to the customer regarding their wireless/mobility needs that includes: selling

the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their

investment Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand Meets or exceed key performance objectives that include sales and customer satisfaction goals Identifies the right solutions to customer billing, technical and or account issues

1997-2002 Centennial De PR Bayamon PR

Retail Sales Representative Analyze customer needs and present value-added solutions Inspire and excite customers about how our solutions can impact their lives Ensure customers leave stores with the best solutions for their needs Deliver the best product set-up and coaching experience possible Provide customers with a basic understanding of the functionality of the products and accessories they

purchase so that they can immediately enjoy their new solutions

AWARDS

2005 AVP Club Winner

2005 Top Assistant Manager

2007 Excellence Award

2009 Top Overall Handset Sales

2011 Top Manager

2011 to 2015 TEP (Top Device Protection) Award

2011 & 2012 Top Composite Award

2012 Top Net Activations

2014 Elite Manager (April 2014)

2015 Elite Manager (April 2015)

EDUCATION

2000-2002 Universidad Del Este Carolina PR

BBA Management (48 Credits)

1993-1995 Instituto Universal Hato Rey PR

Associate Degree Electronic Technology

E M A I L • S . R O M E R O @ S P R I N T . C O M

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