Authorized Reseller

Contact Centres

Computer Telephony Integration (CTI)

Integrated Voice Response (IVR)

Unified Messaging

Unified Communications

Wireless Applications

Smart IP offers collaboration solutions to keep you connected and available anytime and

anywhere; sophisticated tools to enhance the experience with your customers.

Contact the for a complimentary consultation for your organization.Smart IP Sales Team

Why Smart IP Communications Systems?

● Unified Communications Services: “click to call”, email, fax, instant message, video

and voice conferencing, and mobility applications

● Advanced conference call applications and online meeting tools

● Integrated message broadcasting - transfer voice mail, fax to any email address in the world

● Online collaboration tools for clients and staff

● Intellegent and time-of-day call routing to the agent level

● Real time monitoring to the agent level with full metrics and reports

● IVR speech recognition with custom menu architecture

● Direct SAP and CRM integration for dynamic access to client data

www.SmartIP.ca

Smart IP can turn your telephone system into a complete interactive communications hub for

your business.

Step out of the boxand Collaborate.

Enhance the Quality of Your Customer Experience with Smart Applications.

IVR (Integrated Voice Response) - via Nortel Media Processing Server 500. 24/7 availability to conduct business,

perform transactions, and access to information. The platform supports advanced features on both traditional and

IP systems: multimedia, enchanced speech processing, verification or authentication, multiple languages, and

Text to Speech.

Unified Communications - bring together your telephony with business, desktop and mobility applications to enchance

communications.

Unified Messaging - via Avaya CallPilot Unified Messaging & Shoretel Unified Messaging - Manage your messages

(voicemail, email, and fax) more effectively from your desktop or mobile device.

CTI - supports the integration of computer and telephony applications including: screen pop

with screen fill, predictive dialing, assignment of emails to agent skill groups, quality monitoring, and recoding.

Call Routing Management - call routing to the most qualified agent and

management of inbound and outbound voice, multimedia (email, text chat,

video), and Computer Telephony Integration (CTI) interactions.

Real Time and Historical Reporting - enables supervisers to optimize staff

levels to fluctuating call volumes.

Monitoring - Smart IP quality monitoring and recording solutions will help

ensure that your agents are delivering superior customer service.

Tel: (905) 759-2660 | Fax: (905) 759-2620

Smart Applications for CollaborationContact Centre

www.SmartIP.ca66 Nuggett Court, Brampton, Ontario L6T 5A9

Contact the for a complimentary consultation for your organization.Smart IP Sales Team

Turn your system into an interactive communications hub.

Let Smart IP show you how to collaborate better with your clients,

your vendors, and your staff today!